Customer Reviews for U-Haul of Winter Park

4035 reviews

1175 N Orlando Ave   Winter Park, FL 32789
(N Of Lee Rd)

(407) 628-4086

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 628-4086

1175 N Orlando Ave
Winter Park, FL 32789
(N Of Lee Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

When we mentioned that the husk didn't have running lights they were like it was not a big deal.

JASON E. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
1.0

I was charged for fuel when I returned it with more fuel than was in the tank

KENNETH C. 
Rating:
5.0

Caleb the manager is EXCEPTIONAL with his customer service. Very impressed! Went there to rent trailer to pick up grill we purchased, we ended up buying and will get all our propane from Uhaul and Caleb's location because of his outstanding service!

LESLIE K. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Make sure the website is working properly to check in items after hours

ERVINGTON S. 
Rating:
5.0

Wow I have used the Winter Park UHaul several times over the years and always have had a good experience. This time did not disappoint. Very pleased.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

LEAIYNA C. 
Rating:
5.0

This is the 1st time in a long time that the Check Out process has been Professional and quick without a hassle! Check in process also quick. Thanks

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Tommy O. 
Rating:
4.0

Customer did not leave a comment.

Brad M. 
Rating:
2.0

Overcharged us on fuel. Truck old and firty

Randolph F. 
Rating:
3.0

The truck was in very bad shape, I was afraid it will brake.I went to return it an couldn't find the key drop box, i spent like 15 m trying on my own and I felt unsafe, called for help and no one took the call. On top of that I was charged almost $28 for 1/2 gl of gas, OUTRAGEOUS!! because it showed the initial wrong amount. In other words, make sure to place the key drop box by the office building, better lighting and do maintenance to your vehicles

ADIELA N. 
Rating:
5.0

Improve the overall uhaul website... I ended up calling the local uhaul to get a reservation; and they (Winter Park, FL) were super nice and helpful!

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Guy G. 
Rating:
5.0

Don't change a thing keep up the good work and maybe get a guys a raise they are good employees that doesn't have a heckuva job

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

The van I rented was not in proper working order. The driver's window and the mirror control to adjust the side mirrors were not working. It was very hot and it was not possible to open both windows to cool off the van before turning on the AC. When I rent from anywhere, I expect the vehicle to be working properly.

Judy B. 
Rating:
3.0

Matthew was very helpful in my drop off. I came by close to closing time and he was most gracious and kind. He's helped me on previous occasions and was very courteous, kind, and helpful at all times.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very fine team at this facility. And one that appears to be VERY BUSY!

William N. 
Rating:
4.0

The truck had several warning lights that were on the whole time and I never received an e-mail with my final charges.

MARK B. 
Rating:
3.0

Fuel on invoice said 1/4 tank, was below Empty, requested and was billed for 5 dozen blankets, received 35 blankets. Manager was required to remedy this after I turned it in, and they never communicated they'd fixed these errors so I had to follow up.

NELSON M. 
Rating:
5.0

Customer did not leave a comment.

Gayle W. 
Rating:
4.0

The vehicle issued, had transmission linkage issues, making it difficult to put the vehicle in reverse. I mentioned it to the attendant upon return. He seemed a bit apathetic. Please look into this. Thanks.

Richard M. 
Rating:
5.0

Joshua is the best representation of your company. Great front counter guy - customer service driven, personable and efficient.

Paul C. 
Rating:
3.0

Hire KNOWLEDGEABLE & EXPERIENCED STAFF who know how to SAFELY & PROPERLY hook up trailers to tow vehicles!! The 3 staff employees at this Winter Park, FL location did NOT hook up the Uhaul trailer properly to my tow vehicle and I ended up having my Uhaul trailer hitch (that THEY INSTALLED!) COME OUT of my tow hitch receiver on I-95, which caused a chain of events to happen - the end result being I have THOUSANDS OF DOLLARS IN DAMAGES TO MY TOW VEHICLE, not to mention I could have been SERIOUSLY INJURED OR KILLED!!

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

WESLEY C. 
Rating:
5.0

Stay the same way don't change anything

Charlie B. 
Rating:
5.0

The first location I went to on Semoran in Casselberry had terrible service but this location had GREAT Customer Service.

Adrian W. 
Rating:
5.0

Customer did not leave a comment.

tommy O. 
Rating:
5.0

Customer did not leave a comment.

anaid C. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
1.0

Better customer service. Friendy staff is much needed

TRAVIS G. 
Rating:
1.0

Attendant was rude and discourteous. I will not be renting from this location again.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Tommy O. 
Rating:
5.0

The staff member that I worked with yesterday morning was extremely helpful. Not only was he great to work with he was very personable and ensured the customer experience was streamlined and easy as well as my needs were met.

BENJAMIN G. 
Rating:
5.0

Driver side power window wasn't working. It sucked having to go out many times to type the passcode to the storage facility I was moving stuff from/to.

Glauco C. 
Rating:
5.0

I was totally happy.

Glauco C. 
Rating:
4.0

Unlike the other times I have rented equipment at this location, this was not a good experience. This truck should not even be in inventory and the fact that I was driving over 200 miles it should never have left Orange County. The steering wheel sticks so it is a challenge just to get the truck started. Multiple engine warning lights and messages displayed, the oil needed changing and the transmission is about gone. The truck does not accelerate correctly in lower gears which is a safety issue while driving on the Interstate and Highway. There was a hole in the roof of the cargo area and with the scattered showers many of the items were damp when we unloaded the truck. I am renting another vehicle in 2 weeks and don't anticipate any problems. I would appreciate some type of adjustment on this particular order. Thanks!

Craig W. 
Rating:
3.0

Prompt service is needed. I walked in the store waited 10-15 minutes before i walked outside to look for someone. No one visible so i walked into the service garbage sand then found someone.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Keep doing the same thing you do! Politeness Promptness Efficient Thanksfulness I really love this location. I have used it for years and it's the best it's ever been.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Just have more employees working.

MATTHEW M. 
Rating:
3.0

The staff was nice ( at the location) however my reservation was canceled for some unknown reason which I did not cancel it. so I had to upgrade to a bigger truck that cost me more money. I waited on hold with customer service for over an hour and no one picked up the phone . I'm very unhappy with the service I received.

Nicholas M. 
Rating:
3.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Nothing to add

Glauco C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Interior cleaning. Cup holders sticky, some paper trash on the floor.

PETER S. 
Rating:
1.0

Customer did not leave a comment.

JACQUES A. 
Rating:
5.0

The driver's seatbelt housing was broken, which caused the sensor to not detect that the belt was buckled. This caused the seatbelt warning light to stay on and the sensor to beep every minute. Very annoying!

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

I rented a 4'x8' enclosed trailer which was great and the staff was awesome. What was not great is finding out the trailer hitch and wiring install I had got at the same location was a mess. The wiring didn't work. It was wrapped around the steering column and wasn't even connected

MICHAEL C. 
Rating:
5.0

This was the easiest truck rental I have ever made. The website was user friendly and easy to navigate from start to finish. Upon arrival to pick up my truck I was greeted by two gentlemen who were very pleasant and knowledgeable of what I needed to get my move done. Dropping off the vehicle was fast and my final invoice emailed to me. I highly recommend this location for you next move or for equipment and supplies.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

Customer did not leave a comment.

Tommy O. 
Rating:
5.0

The staff were exceptional. In picking up and returning. Polite, industrious etc. your fortunate to have them.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Josh was very helpful

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MARLA M. 
Rating:
5.0

Customer did not leave a comment.

Judi J. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey L. 
Rating:
5.0

Customer did not leave a comment.

KOREY U. 
Rating:
5.0

Fix your Call Center overflow agents. I saw that the tow dolly I wanted to rent was not at the local U-Haul facility, and U-Haul wanted to call me. To save time, I called customer support. I got an over-flow call agent (by their own admission). Even though when I checked the U-Haul website, entered the vehicle information for what I was towing and towing with, the system came back and said that all was good, the U-Haul agent told me, that it was unsafe to use and I could not rent it. Fortunately, I called the location I picked it up from, they checked and agreed with me, that per the U-Haul system, it was OK to use. The guys at the pick-up location were great, and more then friendly and helpful.

John C. 
Rating:
5.0

Great job!

Charlotte F. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Customer did not leave a comment.

Jay V. 
Rating:
5.0

Customer did not leave a comment.

Korey U. 
Rating:
3.0

The return location was jammed; no help after 5 pm . Return process rather long on mobile device. Overall it all was smooth; pickup better than dropoff.

EDDIE W. 
Rating:
5.0

Nothing, the service at this location is exceptional every time. The employees at pick up and drop off were so friendly and helpful.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Edgardo M. 
Rating:
5.0

Customer did not leave a comment.

Mylena C. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

Efficient process. Thank you.

Pedro O. 
Rating:
5.0

Customer did not leave a comment.

HECTOR U. 
Rating:
5.0

Customer did not leave a comment.

Meghan S. 
Rating:
3.0

The customer service is poor. I was on hold for over 30 minutes when I called this location. Only one sales person and three people waiting. The pick up process is very slow as well. The return process via the app was very good but I could not find the drop box for the key return as pictured.

Valerie J. 
Rating:
5.0

Great customer service. Had some trash to throw away and employee grabbed it and said he would gladly take care of it.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

LEE D. 
Rating:
5.0

First time dropping off at this location. Easy to find and the parkinglot was all lit up so i knew exactly where to drop the truck off.

Maria W. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Very professional and easily accessible for quick drop-off. Very polite service.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Bonita T. 
Rating:
5.0

It was great customer service when we pick up the truck

SYLCAME V. 
Rating:
1.0

Staff was rude Vehicle had dent damage when they gave it to me Compromised my card after my rental, identity theft, 17 swipes in one evening. They keep info on file Beware of this business!!!!

monzadeh D. 
Rating:
4.0

Customer did not leave a comment.

Alexandria K. 
Rating:
3.0

Have more staff on weekends. I had a fairly long wait for my pick up.

PAUL N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top