Very helpful. We are very happy with the location.
DEBRA TCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told that because I was returning after hours I needed to do the pictures. I asked how. I was told to just scan the QR code. I asked if I was going to need to download the app and was told no. Then I'm trying to return it hours later and had to download the app and create an account. At least inform the employees how it works so customers are prepared for late night drop offs
CHRISTOPHER OEasy process. Friendly staff.
BRYAN BEverything was great , in and out at both pickup and drop off. Keep up the good work!!
MARCOS SAbove and beyond!!!
CHRISTOPHER BThe place was empty. I had to walk around to find someone working in the back. There were people working in an office inside the main area. When I knocked on the door it got silent. When the employee from the back helped me he told me to never knock on the door to that office. That is Transpertation and they get very angry when people do that. I asked if they work for the company. He said yes. Last time I checked im the customer. If they want to show me how angry they can get try me. Im sure I can get more angry. RIDICULOUS!
LLOYD GAll was good
DAVID FGood service 👍
JOSE BI was late to return the trailer so I kept it over night and returned at 7:00 a.m. the next day. Don't feel that I shold be charges for the entire day,
FRANK MAbsolutely 1000% satisfied with the service and help we received
MARTIN BWould have been nice if the truck had power side mirrors and a backup camera.
SARA CPlease tell your stores to honor the online booking discounts. Thank you.
EVELYN CEmployees friendly.
CHARLOTTE MGreat
CURTIS WThe young woman behind the counter clearly does not enjoy her job. She seems annoyed by everything and does not want to be bothered by us customers.
Trent SOn line booking is a total fail, guy in the store has no customer service skills. Truck had a quarter tank of gas , they couldn’t find our reservation. Back of u hual was wet from rain .
RYAN HCustomer service was friendly, prompt and accurate. What more could one want?
JEFFREY BGreat trailer at a fair price. Service was friendly and helpful. No complaints U-Haul does a great job at what they do!
JAMES BKeep up the good work
ALAN WSee above comments
ERIC CEverything went smoothly start to finish. Alex H was very efficient and helpful.
ARIEL JGreat customer service on pickup and return of equipment.
STEVEN FOverall easy, hassle free experience!
Melissa pThe service to too long to wait there was few workers
SANDRA BI would recommend to anyone
BRITTANIE TGreat rental prices, and the truck is very comfortable
HECTOR MReturning it was very slow as there was only one employee on site.
GARY UGood friendly customer service, and easy returns
SHARA HDrop off went nice
ANDREW LVery friendly customer service, and I get in and out.
NANCY BFirst time in, only one agent and was very busy. so I went on line and reserved trailer. The day I picked up not so busy, so was able to pick up very fast. Drop off went extremely fast.
GARY HI use this u haul often I always have a good outcome thanks
RANDY LYes Alex was great :)
PARDEEP GI rented a truck using the 24/7 pickup. I travelled 1/3 hour to get the truck at 6:30 pm. The truck was there but when I opened the lock box the key was NOT in the lock box. U-haul charged me for the rental but gave me no truck. U-haul did not seem to care or truly apologize for the inconvenience.
Joshua HNot the fault of Yuba City U-Haul; they did an excellent job of correcting the issue. However, scheduling my pods for delivery was awful. Yuba City U-Haul and the movers did everything in their power to make it right. I wanted my items delivered on 11/28 and logged in to schedule everything, thinking I was all set. Then I received a call from the first moving company, telling me that I needed to cancel directly with U-Haul Moving Help because they could not fulfill the request; the price I selected was incorrect, and they could only move one pod. I called U-Haul Moving Help during their office hours, explained the situation, and the very nice person who answered the phone made me feel confident that everything was sorted out. However, the day before my pods were scheduled for delivery, I received another call informing me that my pods could not be delivered and that I would have to call U-Haul Moving Help again to reschedule. That was Thanksgiving Day, so I assumed I would need to sort this out the following day. That night, I received a text from a moving company confirming my delivery. I simply confirmed and hoped for the best. Unfortunately, when the moving help arrived at Yuba City U-Haul, my pods were in the back and not ready to be picked up due to all the confusion. The amazing staff at Yuba City U-Haul made it right and retrieved my pods, while the even more amazing movers waited on their dime for the pods to be pulled out of storage. I am so impressed with Yuba City U-Haul and the movers who navigated a very confusing situation and made it work. I am not impressed with the first moving company or U-Haul support at all.
Carrie CEasy drop off no issues and employees were extremely kind on Thanksgiving
DAVID BFriendly staff, very professional.
PETER GQuick and simple drop off
LEONORA SEverything Was Great 🇺🇸✌️
DAVID LGreat service. Friendly and efficient!
Stephen WMake sure windows are clean before renting out! For me, its difficult wiping windows in a vehicle
TAMMY PUhaul of Yuba City Ca. is impeccably operated and always a satisfying experience with one small exception. The wait in line can be frustrating. A result of the staff's focus on catering to every customers needs, often leaving the counter (and those in line) unattended to show a visitor the cargo space of a 10' box truck, for example. In any instance of less than excellent service, a competent but thinly spread staff, in this renter's humble opinion, is the culprit.
RICHARD MGreat Service,Great Employees 🇺🇸✌️
DAVID LCustomer service is excellent
BRIAN BThank you for your help to the one that connected the trailer and also for the young lady that took it off very helpful and very respectful. 10 out of 10 great people who are working here in Yuba city California u hall location
Juan VWhen I needed a huge moving van they had it, no problems and got in and out so I could get busy moving. Easy to drop off.
NICOLAS SDrop off was so bad no one was there to help and told me to use the self off cause they wasn't gonna help.
CHOUA LSince, this was my first time renting and moving to another city. What would be very helpful is a ramp that should be included in the rental of the truck to move furniture into the back without having to leave the furniture behind.
KENNETH LGreat service! Much better than the Sunrise location in Roseville.
MICHAEL LStart by Not being rude, and try having some class when dealing with customers.
TIMOR KI don’t have any criticism. The whole process was quick and easy all the way through from reservation, pickup and drop off
DWAYNE PQuick, efficient and friendly drop-off.
ELIZABETH R40 minutes waiting for assistance when I already had a reservation . Almost everytime I take a trailer somethings broken. They gave me one with no plate, one that didn’t match the rental agreement, and now the whole ramp came out while I was driving because they rented it to me with a broken latch. Then 30 minutes to return the equipment and parking lot is blocked so I couldn’t just drop off
Liberty RZero customer service. Non friendly staff and manager. Waited in line for 40 minutes to pick up the dolly I pre ordered. Geneneral manager proceeded to help a man who cut the line instead of those who had been waiting. Finally got my rental and the entire thing smelt like weed from the previous person. Complaints were met with indifference and never a sorry or even a how can we help.
Kimberly WEvery interaction I had from the website, to customer service on the phone to in person front desk pick up location was flawless. U haul is absolutely winning and other companies could learn from you.
DEREK HThe clerk was not very personable. I had never rented a U-Haul before I was not taken to my rental and shown anything. For example, how to use the ramp or where things were at. Or even where to drop it off at in the parking lot. Beingthis waa my first time, it would have been nice to be shown these type of things
LIZA RGreat customer service, thank you.
Jose GJacob was great and respectful. He took care of us quick and fast and made sure we have everything before he proceed with the next costumer. The truck was clean when we recieve it and it helps us got the job done.
MAIKER BNice very clean all
LEONEL R100 love this store and service 😍
MONICA BGreat experience. Would use again.
edith s | Overall Experience