Customer Reviews for U-Haul Storage at 19th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at 19th Ave

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Jerren R. on

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Your customer service guy did a great job.....

Jill M. on

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The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Justin D. on

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No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Sandra S. on

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Very friendly and helpful.

Missy Ann R. on

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Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Rebecca W. on

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I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Alex F. on

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I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Larry M. on

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Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Alexandre B. on

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i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

CHARLENE B. on

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Excellent customer service

TIM M. on

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DAVID B. on

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Thank you very much

Andrew H. on

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close to my house and decent price

GREGORY O. on

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N/A

PETERJOHN D. on

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I need to come back today and get my unit back if possible Pete 6024879160

Victor T. on

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The Manager and staff were great and they were really helpful...Thank You

Takeyha W. on

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Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

ROBERT S. on

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Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

Christopher W. on

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My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

juy p. on

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ok

Dora C. on

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Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Thank You

Jacob V. on

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Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Adam F. on

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So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Victor H. on

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On every level

JASMINE T. on

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Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

Travis R. on

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The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Robert P. on

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Great customer service

Toni K. on

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Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

JASMINE T. on

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Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

GREGORY O. on

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Good friendly people

Charles M. on

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Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Jan F. on

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I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Philip C. on

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Above n beyoud. Took care of us in heart beat

LINDA D. on

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Have no other comments.

Alexander B. on

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Great manager helped out with everything.

tamara v. on

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Mason was amazing, great customer service

Shane F. on

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Always been friendly and helpful.

steve a. on

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I'm very satisfied with Uhaul and the staff

Katherine W. on

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The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Maged A. on

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Very helpful staff. Easy to access the facility. Convenient location near the freeway

JOSHUA C. on

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well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

Heather L. on

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Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

TAKELA B. on

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Recommend this site to everyone. It's great n the people are great.

Kendra C. on

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They were very helpful

Randy Y. on

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This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

melissa d. on

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I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

Shannah s. on

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I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

reshon h. on

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When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

Christine O. on

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I had a very good experience at the u haul

michelle b. on

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The staff was very helpful and I appreciate the free month of storage

Roberta F. on

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Very pleased...

Richard P. on

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I dealt with the same person both check in and out. Don’t know his name but he was very nice and extremely helpful. Very happy with the experience.

Richard R. on

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One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Kimberly F. on

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I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Thank you.

Donlad M. on

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Hope M. on

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Never

Pamela D. on

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When I tried to advise of move out I was told to return my lock and my gate key. I don’t even live in that area anymore. Then you call me and bill me because I can’t get there. Nope. Never again.

elvand w. on

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Good people and sevice

GREGORY P. on

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No additional comments necessary. Everything was handled very professionally.

james c. on

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nice place

DENNIS C. on

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NONE

DENNIS C. on

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NONE

kimberly f. on

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Never again.

ROBERT S. on

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I gotta tell you Rodrico and his crew are top notch. I came in the store in a bad way needing a storage unit for a month and a van and they took great care of me. I highly recommend these guys. Thanks

Ruben R. on

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Really appreciate the stuff Thank you all

Andrea S. on

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had a good experience

Veronica K. on

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I was evicted during my first month yet u just now closed this! Your staff are all idiots. I was continually harassed by them because of their wrong doings. I will never do business at 19th ave again.

LORABEL A. on

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Melody and Rico were friendly and helpful!

coty l. on

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I moved out the day before my next bill was due and I was so happy that they didn't charge me for that next month because I was cutting it close

Bob C. on

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Issues with gate repair one day

Brian E. on

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A+ service..thank you

Joe H. on

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👌🏼👍🏻

Bonita A. on

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All staff was professional and friendly. Thank you everyone.

JAMES R. on

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My storage space was burglarized and a few items were stolen. I was not satisfied that a thorough investigation was conducted. There was a way for my unit to be entered. I showed it to an employee. :(