Customer Reviews for U-Haul Storage at 19th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at 19th Ave

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DIRKLEON V. | First Impressions |
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Customer did not leave a comment.

stefaine d. | Overall Experience |
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Overall great experience. However, there isn’t anything that stands out as exceeding expectations. It worked for the 11 months I was there. Didn’t run into any issues.

Bonnie C. | First Impressions |
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Customer did not leave a comment.

William J. | Overall Experience |
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Excellent staff at this location

Jack F. | Overall Experience |
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Tried in October to transfer credit card & storage unit to my daughter who is Deaf was impossible. We live in San Diego. Calling U-Haul and getting to speak at to a real person takes on average 45 minuites. U-haul has no way for a deaf person to communicate with U-Haul remotely. My daughter was finally able to drive over to Phoenix and clean out the storage unit and close our account this weekend (about a month later). Call me for details at 619-855-8083 if you want details.

Anna K. | Overall Experience |
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The two workers were awesome but the storage facility was not up to par

Anna K. | First Impressions |
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The people are great but the outside storage is horrible im sure rats run rapid in this facility. Get a truck find storage elsewhere

RICHARD J. | First Impressions |
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Customer did not leave a comment.

Theresa P. | Overall Experience |
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Customer did not leave a comment.

Danielle H. | First Impressions |
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I would give the storage 5 stars but I took a stat off for the difficulty pulling in and out of the parking lot. 19ave is a very busy street plus it's a main street running down the valley with bus route and the light rail.. there needs to be another way to pull out of there other than at the crazy weird light.. add a separate entrance & exit access and it would be my favorite storage hands down

Roxianna A. | Overall Experience |
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I hated to close out my unit but I had to down size from 2 storage units to 1 storage but I would tell all of my friends about ya'll on 19 ave is the best secured place to go

Laura P. | First Impressions |
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Customer did not leave a comment.

Khamillia H. | Overall Experience |
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Upon move in, people were living in their storage units. When addressing the concern for safety and security, the staff ensured me that they'll resolve this. This was not true and for the sake of securing my property, I obtained additional insurance coverage after smelling gas upon every entry to my storage unit, there's trash everywhere, drug deals happened repeatedly and drug dependent pedestrians access to the premises. Unfortunately, the location is not safe and up until my move out date(a year plus later), people are still living out of their storage,etc. To make matters worse, upon moving out the 24hr access to storage was changed without notice resulting in an inconvenient attempt to access my storage unit. I will never utilize this location or recommend it to anyone.

russell r. | Overall Experience |
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Customer did not leave a comment.

Alexis B. | Overall Experience |
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*It saddens me that I had such an awful experience the lasew days I had a storage with this property. I had literally 72 hours to move out and almost with no notice, had I not gone in there myself. My gate key almost NEVER worked, I had gotten locked in the property, alled the office, used the call button much to my surprise no answer for almost 2 hours which is why I was asked to move out. Crazy I was charged for 24 hour access that I wasn't even allowed to use at times. I had to n pay though, there is a male who n lives on site who is absolutely the rudest individual i have ever met. I wouldn't recommend this property to any I ne, oh did I mention l the units that get broken into and noone sees shot. Althiugh theree was one nice lady who worked there. Just one

Annette c. | First Impressions |
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Customer did not leave a comment.

Lee K. | Overall Experience |
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There is an Employee and I think her name is April who lives in one of the storage units seems to always have access along with her friends that live in their units but a lot of us business owners can’t get in to our units. I think it’s funny she has access to always open the gate when they claim the gate is completely broken but not for her it always works. IF YOU HAVE HAD A BREAK IN I WOULD LOOK INTO MAYBE AN INSIDE JOB WITH HER ALWAYS BEING ABLE TO GET HER AND HER FRIENDS IN AND OUT WHEN CLAIMING THE GATE IS COMPLETELY BROKEN!!!

Juan V. | Overall Experience |
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Customer did not leave a comment.

BRIAN M. | Overall Experience |
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My unit was broken into and nobody seems to care!

Terah K. | First Impressions |
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Angel did an awesome job coordinating my storage move!

terry l. | Overall Experience |
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Customer did not leave a comment.

Timothy S. | First Impressions |
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Customer did not leave a comment.

karen b. | Overall Experience |
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Customer did not leave a comment.

Scott W. | First Impressions |
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Customer did not leave a comment.

Mohamad Hussain M. | First Impressions |
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Customer did not leave a comment.

Clarence J. | Online Move In |
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Customer did not leave a comment.

Lorelie O. | First Impressions |
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The only negative I can even say is that when we drove up to the storage facility there was only a sign telling us to go online to reserve and pay for a unit??? This was going to have us on our way to a different storage unit until we spotted a U haul sign across 19th Ave and down a ways...we then thought okay we will ask there....They then were able to sign us up for a storage space...had we not decided to drive across the street we would have ended up going elsewhere. You need to POST A SIGN so people KNOW where to go in person to rent a unit. When we got there the service was great!

marco c. | Overall Experience |
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The elevator never worked. It should NOT take that long to fix a non-functioning elevator for people who have upper level units. The units always smelled like pee. There were always rats. This storage has a rat infestation problem. I know they tried to reduce it but it was still prevalent

JOHNNY S. | First Impressions |
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Store General manager Alex ,Excellent service I appreciate that

colten f. | Overall Experience |
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I would NOT recommend this uhaul to any one, My locker was broken in to because the clerk behind the counter gave a gate key card to a person that was with me when I opened my account but was not on my paperwork, I was the only one allowed access yet they gave a key card to a person and thus causing my personal belongings to be stolen. The manager Alex was not helpful with any part of this whole process. This place has had many of it's lockers broken in to and it's clear to me that uhaul needs to fire this manager for his lack of customer service skills. A lady who had a little dog there one night had it looked because the manager Alex did nothing to keep a homeless guy who was responsible for her dog getting mauled to death by his pit bull and Alex knew the guy had been trespassed but Alex did nothing about the guy. Uhaul needs to really look in to this store and hire new employees that put the company and its customers first because Alex clearly doesn't give a crap. DO NOT RENT FROM THIS LOCATION !!!!

Arizona s. | Overall Experience |
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Staff has been great.

Mike C. | Overall Experience |
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Elevator didn’t work so I had to wait for over a month and then had to hire someone to move my stuff to another locker to be able to load it up. But the staff didn’t charge me for the extra locker. Very considerate. Thank you, Mike Coburn

ARDITH M. | Overall Experience |
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Customer did not leave a comment.

Arcenio M. | First Impressions |
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Good customer service

BRIAN M. | First Impressions |
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Easy and quick process

orlando r. | First Impressions |
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Customer did not leave a comment.

EDGAR R. | Overall Experience |
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Customer did not leave a comment.

Robert P. | Online Move In |
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When moving in to the second floor of the storage, the elevator did not work so we did have to carry everything up the stairs, besides that it was fairly easy and quick move in.

David J. | Overall Experience |
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Manager needs more staffing

Jesse N. | First Impressions |
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Customer did not leave a comment.

Dakota R. | Overall Experience |
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Customer did not leave a comment.

SALVADOR D. | First Impressions |
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Great service

EDGAR R. | First Impressions |
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Super friendly customer service

Jerren R. | First Impressions |
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Your customer service guy did a great job.....

Jill M. | Overall Experience |
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The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Justin D. | Overall Experience |
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No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Sandra S. | First Impressions |
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Very friendly and helpful.

Missy Ann R. | Overall Experience |
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Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Rebecca W. | First Impressions |
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I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Alex F. | Overall Experience |
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I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Larry M. | Overall Experience |
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Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Alexandre B. | Overall Experience |
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i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

CHARLENE B. | First Impressions |
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Excellent customer service

TIM M. | First Impressions |
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DAVID B. | Overall Experience |
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Thank you very much

Andrew H. | First Impressions |
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close to my house and decent price

GREGORY O. | Overall Experience |
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N/A

PETERJOHN D. | Overall Experience |
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I need to come back today and get my unit back if possible Pete 6024879160

Victor T. | First Impressions |
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The Manager and staff were great and they were really helpful...Thank You

Takeyha W. | First Impressions |
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Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

ROBERT S. | Overall Experience |
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Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

Christopher W. | First Impressions |
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My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

juy p. | Overall Experience |
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ok

Dora C. | First Impressions |
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Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Thank You

Jacob V. | First Impressions |
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Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Adam F. | First Impressions |
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So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Victor H. | Overall Experience |
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On every level

JASMINE T. | Overall Experience |
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Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

Travis R. | First Impressions |
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The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Robert P. | First Impressions |
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Great customer service

Toni K. | Overall Experience |
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Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

JASMINE T. | First Impressions |
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Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

GREGORY O. | First Impressions |
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Good friendly people

Charles M. | First Impressions |
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Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Jan F. | Overall Experience |
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I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Philip C. | First Impressions |
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Above n beyoud. Took care of us in heart beat

LINDA D. | Overall Experience |
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Have no other comments.

Alexander B. | First Impressions |
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Great manager helped out with everything.

tamara v. | Overall Experience |
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Mason was amazing, great customer service

Shane F. | Overall Experience |
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Always been friendly and helpful.

steve a. | Overall Experience |
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I'm very satisfied with Uhaul and the staff

Katherine W. | Overall Experience |
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The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Maged A. | Overall Experience |
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Very helpful staff. Easy to access the facility. Convenient location near the freeway

JOSHUA C. | Overall Experience |
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well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

Heather L. | Overall Experience |
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Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

TAKELA B. | Overall Experience |
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Recommend this site to everyone. It's great n the people are great.

Kendra C. | Overall Experience |
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They were very helpful

Randy Y. | Overall Experience |
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This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

melissa d. | Overall Experience |
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I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

Shannah s. | Overall Experience |
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I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

reshon h. | Reservation |
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When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

Christine O. | Reservation |
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I had a very good experience at the u haul

michelle b. | Reservation |
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The staff was very helpful and I appreciate the free month of storage

Roberta F. | Overall Experience |
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Very pleased...

Richard P. | Overall Experience |
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I dealt with the same person both check in and out. Don’t know his name but he was very nice and extremely helpful. Very happy with the experience.

Richard R. | Overall Experience |
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One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Kimberly F. | Reservation |
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I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Thank you.

Donlad M. | Overall Experience |
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Hope M. | Overall Experience |
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Never

Pamela D. | Overall Experience |
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When I tried to advise of move out I was told to return my lock and my gate key. I don’t even live in that area anymore. Then you call me and bill me because I can’t get there. Nope. Never again.

elvand w. | Reservation |
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Good people and sevice

GREGORY P. | Overall Experience |
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No additional comments necessary. Everything was handled very professionally.

james c. | Overall Experience |
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nice place

DENNIS C. | Reservation |
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NONE

DENNIS C. | Reservation |
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NONE

kimberly f. | Overall Experience |
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Never again.

ROBERT S. | Reservation |
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I gotta tell you Rodrico and his crew are top notch. I came in the store in a bad way needing a storage unit for a month and a van and they took great care of me. I highly recommend these guys. Thanks

Ruben R. | Overall Experience |
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Really appreciate the stuff Thank you all

Andrea S. | Overall Experience |
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had a good experience

Veronica K. | Overall Experience |
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I was evicted during my first month yet u just now closed this! Your staff are all idiots. I was continually harassed by them because of their wrong doings. I will never do business at 19th ave again.

LORABEL A. | Overall Experience |
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Melody and Rico were friendly and helpful!

coty l. | Overall Experience |
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I moved out the day before my next bill was due and I was so happy that they didn't charge me for that next month because I was cutting it close

Bob C. | Overall Experience |
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Issues with gate repair one day

Brian E. | Overall Experience |
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A+ service..thank you

Joe H. | Overall Experience |
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👌🏼👍🏻

Bonita A. | Overall Experience |
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All staff was professional and friendly. Thank you everyone.

JAMES R. | Overall Experience |
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My storage space was burglarized and a few items were stolen. I was not satisfied that a thorough investigation was conducted. There was a way for my unit to be entered. I showed it to an employee. :(

David Y.
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A little better at customer reaction would be nice and more staff on hand to assist your customers.

No reviews have been submitted for this location.

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