Uhaul has really worked with me on these auctions! Lily and idk the guys name but he works at baseline and he is African American but sounds white and very friendly- (please don't take that the wrong way I have a biracial child), hose two employees are amazing! Especially the very tan white guy he needs a raise!Cobie S. | Online Move In
Customer Reviews for U-Haul Storage at Baseline Road
U-Haul Truck Share 24/7© Location
Little Rock, AR 72209
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Juliet A. | First Impressions
Customer did not leave a comment.Camille G. | First Impressions
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.Vanetta B.
We had more than enough blankets which was nice.Kathy B.
Customer did not leave a comment.Ashley C.
Customer did not leave a comment.Tana L.
This location was incredibly helpful and accommodating. Very pleased with them.Marion H.
Customer did not leave a comment.ayonna h. | Online Move In
Customer did not leave a comment.JOHN G. | First Impressions
Customer did not leave a comment.melinda J. | First Impressions
Customer did not leave a comment.Glenn B. | Overall Experience
Customer did not leave a comment.Markeva A. | Overall Experience
Customer did not leave a comment.DEANGELA R. | Overall Experience
Customer did not leave a comment.QUINTON W. | First Impressions
Customer did not leave a comment.valerie g. | Overall Experience
The staff is awesome!! They all need a raise!! It’s hard to find friendly, kind, knowledgeable, hard working people these days. They are the reason U-Haul is making money. I would recommend anyone to go to the U-Haul on Baseline and, let me say this, the U-Haul on 65th and Geyer Springs…awesome!! A great staff!! They all need a raise because I’ve seen them put up with some real idiots!! They need a raise! And one more thing, they all need a raise!!Bethena H. | Overall Experience
Customer did not leave a comment.dena v. | Overall Experience
Mostly all good. I had only one thing broken, my Grandmother's glass pie plate cover. Some furniture had been scraped on edges and couch cushions had foot prints on them. U Haul was helpful, communicative and provided as stated.Deborah P.
It was all more than ok!Dena L.
Customer did not leave a comment.Rose D. | Overall Experience
The only problem I experienced was the lock on my storage unit. No one told me I needed a specific UHAUL model lock. Until I was locked out of my unit unexpectedly.junitha w. | Overall Experience
Customer did not leave a comment.Zytreea D. | First Impressions
Customer did not leave a comment.Brittany G. | First Impressions
Everyone has been friendly and great to work with. I have recommended this location specifically multiple times now. Thank you Baseline team!!Amy W. | First Impressions
Customer did not leave a comment.CYNTHIA R. | First Impressions
Customer did not leave a comment.Raven M. | Overall Experience
Customer did not leave a comment.Duana P. | First Impressions
Your customer service sucks. If something is going to be late, you need to know that and communicate with the customer. It isn't my job to figure out where my container is and when it is going to arrive. You should have known where it was the entire time. Fix your tracking system so you can find things.Mallory F.
The reason for this rating is the fact that it was a bit scary! It is not in the best neighborhood and my unit was in the middle of the facility. Taking my things out and putting them on carts at night to cart to the middle of the facility with people in and out and random cars just parked with ppl in them made me uncomfortable! The cameras didn't make me feel safe.Osmana F. | First Impressions
Customer did not leave a comment.Quinshonna M. | Online Move In
Lack of communication between rental sites and customer because there is not a main number to call.Shoshana D.
I’m always treated with respect when arriving at the storage store on baseline.WANDA D. | Overall Experience
Don't lose the container. Communicate with your customers if something about the delivery has changed. Worst customer service I have ever experienced.Mallory F.
Customer did not leave a comment.Susan P.
Noneantoinette w. | Overall Experience
Customer did not leave a comment.OLCAY K.
Great customer service..Tameisha S. | First Impressions
Customer did not leave a comment.Connie P. | Overall Experience
Terrible customer service, was yelled at by the worker in Albuquerque on the phone because I was accidentally transferred to his location and that he couldn't help me because it was â€œafter 7 in my areaâ€ and â€œI was on hold for more than 5 minutesâ€ both of which were not true. I was laughed at by another girl on the phone when I called and found out that my box was not coming to my house that day. I was also quoted a delivery date by a boy that thought the day the box made it to the facility in Arkansas should be the â€œarrival dateâ€ when I clearly specified home delivery. Eventually, I spoke to a manager who promised I would hear back from someone about priority shopping or $50 per day the box was late. I never received a call about either service.CATERINA M.
Customer did not leave a comment.mary D.
I had first given Uhaul Storage a “not so good rating” but I reacted too quickly regarding a mistake. Shawn and his team were very quick to fix the issue and a pleasure to work with. I highly recommend using these guys for your storage needs! Thank you!!Jennifer A. | First Impressions
I had multiple issues in my move raised by U-haul. Here is a summary of what happened. - On the day of U-box delivery, I received a call saying that U-haul is not able to deliver the U-boxes. They made me renting a U-haul truck to go and pick up U-boxes on my own. The store was 50 miles away from my address. - After two hours of waiting, I had two U-boxes on a trailer and I drove back to my address. When I tried to open/load, I realized that the boxes are not placed properly, so I could not open the door of one of the boxes. I ended up using my car jack to move one of the U-boxes. - Uboxes arrived with 7 days of delay, and when the movers brought them, we again had the doors issue. This time, doors were placed exactly in front of each other. Movers had to return to rotate the boxes. This delayed them/me another 2 hours. - I was charged with a totally different amount from what I saw in the estimate (about $1300 higher). I had to call multiple times to fix that. I realized that my order turned into VIP, and finally, I could get refunded. But everything happened after multiple calls I had. - There was no proper communication to update me. For example, U-haul could have sent me emails that boxes are here/there. I had to wait with no clue about when the boxes may arrive. Overall, I lost many hours of my time with U-haul on a service that was supposed to help me save my time. This happed in a situation that I was extremely in need of time. Thank you.Ahmad P.
To whom it may concerns I Sandra long been with you all for 3 years and its been a peaceful mind to have my furniture stored in a well protected place I thank you all very very much for protecting my goods I'm going to tell everyone about UHaul. Be blessed and stay safe.sandra l. | Overall Experience
I have not moved out?!!!!!!Jennifer A. | Overall Experience
Online check-in instructions were not complete.When we made our first visit we succeeded in setting off the alarm. With the help of the nice people at the Baseline Road location we were able to get everything straightened out. I probably should have registered in person.Michael B. | Online Move In
The UBox rental process was very disjointed. I was double charged $705 for the same box by Ubox Little Rock and by U Box rental. I had prepaid for UBox to deliver the Box to Hot Springs AR, but the day before the Uhaul Labor Services did not have a truck. Had to hire a second labor service from Uhaul for addition $497. Felt like a rip off. Any call to Uhaul customer Service required a Minimum of 50 minute wait online. Even tried to Email customer Service with my contract number and they responded with what is the issue. I would NOT recommend this service to anyone.Steven B.
Customer did not leave a comment.Carolyn J. | Overall Experience
The manager is great and employees are always friendly and helpful!!!tifffany d. | Overall Experience
YOU CAN"T IMPROVE ON PERFECTION. DELIVERY, TRANSFER TO NEW HOME AND FINAL PICK UP WAS PERFECT. UBOX DRIVER CHELSEA EXPERT IN ALL ASPECTS AND GREAT IN COMMUNICATION.John M.
The manager at the service center, Sean, was amazing. Even though I'd called and confirmed time to access my ubox, it wasn't out of the locked facility. Sean personally came and moved dozens of crates to insure I could get my furniture, etc out as planned. He made sure I could easily access everything. Later, a female driver bring a Ubox to the storage area also stopped and made sure everything was going well for us. The employees at these two facilities went above and beyond to help!!Alta S.
Customer did not leave a comment.Edith Ann G. | Overall Experience
we ordered the bigger storages and we received two small very small ones we have a three bedroom house that has to go in a 5x5 two of them no we wanted the bigger locker. We have to keep the uhaul truck until we get this raking care of help please we can't afford itKelly K. | Online Move In
The ladies at this location that run the Ubox rentals are top notch do you hear me!!!! I was so impressed 10/10 will recommendBrittany G.
Customer did not leave a comment.Ashley S. | Overall Experience
The staff are very helpful. They know they're product and make sure to take care of the customers.SHARONDA F. | Overall Experience
Storage space was filled with last owners belongingsMARY L. | First Impressions
A better way between U-Haul and scheduling the movers, both packing and unloadersrobert S.
I love it thereAngela W. | Overall Experience
Customer did not leave a comment.Jeanette D.
Customer did not leave a comment.joshua r. | First Impressions
Customer did not leave a comment.Joann g. | Overall Experience
I fell behind a month. After that, I could not get above the fees...I didn't like that...Valerie C. | Overall Experience
Customer did not leave a comment.Kate T. | Overall Experience
Kenyatta was great helpJeremy H. | Overall Experience
Always my first choiceKishauna P. | Overall Experience
Customer did not leave a comment.julie S. | First Impressions
Customer did not leave a comment.Destiny M. | Overall Experience
Would appreciate approved communication. I tried for 2 weeks to schedule to have the pod delivered so it could be emptied and it sat at my home empty 10 days before it was picked up, which resulted in my being charged another month rent.james F.
Customer did not leave a comment.antoinette w. | First Impressions
Customer did not leave a comment.Brihana C. | Overall Experience
The door was locked when I first arrived we had to wait on an associate to arrive and unlock it. There aren’t any lights above theKeyjahjna H. | First Impressions
Customer did not leave a comment.Louis P. | Overall Experience
Customer did not leave a comment.Shirl W.
Customer did not leave a comment.MERCEDES R. | Overall Experience
Thanks to The understanding staff at this locationTanya D. | Overall Experience
Customer did not leave a comment.AALIYAH W. | Overall Experience
They made a stressful situation of moving several states away a little easier. The cost was by far the least expensive route.Carol S.
Customer did not leave a comment.Misty M.
Jue was amazing! I can't thank her enough for answering all of my questions and working around my schedule. I had such are hard time reaching uhaul by phone and was promised a call back by a supervisor that never happened. This was after trying to reach them for over 3 days and staying on hold for over 20 minutes. I emailed and was told I didn't have a reservation. If I wouldn't have had Jue to help me I would have been lost. She took the time when she was off to help me out since I couldn't reach anyone at uhaul. My review would be very negative towards uhaul if I wouldn't have received amazing customer service from Jue. She went above and beyond to help me!!Amy B.
Customer did not leave a comment.george W.
Everything went just as planned. No hassles. Thank you!JOY B.
Wonderful experience all around!Matthew M.
Customer did not leave a comment.DeMarcus B. | Overall Experience
Your team of guys did an excellent job! They were courteous and fast and respectful of our items. They are hard workers too! Thanks for everything! P. S. The people (Jue) at U Haul in Little Rock, Arkansas was very helpful and courteous too!mary C.
Everything went as planned. Very handsome and we'll spoken man helped me with everything. It was awesome.Michelle D. | First Impressions
It seems there was and error on my order and there was a one week delay. I don't mind but maybe add a realistic time.Jahaziel R.
Box was misplaced over the weekend it was scheduled to be delivered. Local UHaul managers Stephanie and Jennifer (hope I'm remembering names correctly) went above and beyond to keep me informed once box was relocated and on its way. My 75" TV arrived in perfect condition, which was the only item I had any concerns about. CheersCharles B.
Customer did not leave a comment.Olivia S.
Customer did not leave a comment.DeMarcus B. | First Impressions
The staff at this location was far more helpful than the online person that I spoke with that kept asking the same questions and continuously complaining about the computer softwareJAMES H.
UBox was packed completely full, but when unloading, items had clearly shifted in transit. Several items were damaged and broken beyond repair.Catelyn S.
Outstanding service! My items were in storage four years. They are in excellent condition! Thanks! Alicia Banksalicia B. | Overall Experience
I actually used 3 locations to help with supplies for my move. They were all great. â€œJeuâ€ was great. Need more people like her in the work world.Bruce M C.
Customer did not leave a comment.KEVIN O.
Perfect. No problems whatsoever. Highly recommend.Stephen C.
Everything was fineadrian c. | Overall Experience
I wasn’t informed on when I was supposed to pay my monthly fees. I called informed uhaul of this information the guy got smart after telling me it was due three days ago. Called back a lady handled itShatia M. | Overall Experience
The staff reached out to me several times and kept me up to date with the status of my delivery. Really can't think of anything they missed. Kudos to Chelsea who helped me.KAren N.
Customer did not leave a comment.lenora H.
Keep up the great work! My box came early so I could pack it right away and everything ran smoothly. They came to pick it up fast and I received my box with little to know complications. Everything was intact and nothing was damaged or missing. Thanks for the great service! Highly recommended.Bianca P.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Jessica L.
I have used Uhaul trucks many times over the course of the last 25 years or so and I decided to try Ubox for my most recent move from Colorado to Arkansas. Other than the actual drivers who delivered and picked up my box as well as a couple of customer service agents, THIS WAS A HORRIBLE EXPERIENCE!!!!! The first issue started when my box did not ship on August 30 like it was supposed to. I was travelling and did not have internet access to check on my order. I spoke to someone on the morning of September 3 who told me that Ubox could not find a shipper for my box and that the box had not shipped yet from Denver. I called later that day to be told the same thing. Neither agent could give me any further information nor could they provide me with contact information for someone at the actual location where my box was being stored. I was told that I would receive a call from the location manager in Denver to see what the issue was and never received a call. I called again the next day, the 4th, and was told that it had, in fact, shipped on the 3rd despite the incorrect information I received from TWO different people on the 3rd. The second issue is that the WRONG credit card was charged on 2 of the 3 charges throughout the process. I had changed this card info online about two weeks before the first charge. On September 6, I spoke to Tina who was able to correct the first charge of $202.49. She assured me that all other charges would be charged to the correct card (Discover). My box was delivered the following day, the 7th, and my credit card info was not visible on the machine provided by the driver so the last charge was (again) charged to the wrong card (Mastercard). As soon as I received my email receipt, I noticed the wrong card was used so I called immediately to get it corrected. I was then bounced around to 3 different people on that call alone and, again, was told that a manager would contact me. I didn't get a call but was able to reach that manager at the number I was provided by the agent (when other agents told me there WAS no direct contact info for the managers). She took care of the charge immediately and was very pleasant and apologetic. I called AGAIN on September 9 because I STILL had not been contacted (as promised) by the local Denver manager to correct the first charge. (I DID receive a call but Jorge only said to "call the store" and did not leave a direct number to call. All previous attempts to call the store were forwarded to customer service). I was told the manager, Rich, was on vacation the whole week and that George (assistant manager) or Ann (executive assistant) would call me asap. In fact, Rich's first day back from vacation was the 11th which is when I finally was able to get a hold of someone at the actual store. ALL previous calls had been forwarded to customer service with NO option to speak to someone live at the location. I explained the situation to George (the assistant manager who answered the phoSarah E.
Great service. I was not there on the pick up...but it came right on time. The delivery was actually able to scheduled earlier than planned which was nice and the young woman who delivered was so nice and helpful. She the only person I met in the process...but an amazing representative for the company! Wow.Theodore C.
Customer did not leave a comment.cathy V.
OverpricedAlex B. | First Impressions
The people here were amazing and went way beyond to help my husband and I.michelle s. | Overall Experience
Service was EXCELLENT! Ju was very accommodating and worked with us! I will definitely recommend UHAUL to friends and family.Sherrill M.
Customer did not leave a comment.Ken B.
Everything was greatSharecka D. | First Impressions
Customer did not leave a comment.dean T.
My local uhaul location was very helpful, however the national call center was the most frustrating customer service experience I have ever experienced. I routinely had to wait on hold for 30+ minutes before speaking to anyone and then when I did speak with a representative they seemed nice but very poorly trained. Each time I called I was given completely different and conflicting information. I was also frequently transferred around departments due to lack of knowledge and was disconnected multiple times during these transfers, which required me to start the entire process over starting with another 30min wait while on hold. When making my reservation I mentioned the TV special to have a free month of storage and the lady making the reservation could not figure out how to add this to my offer (even though I could have done it myself by making the reservation online). She told me my local office could add this on. They could not. I called the national call center numerous times to have this fixed. There were no records of my conversation during which I made the reservation. No one had any idea how to remedy the situation. Finally my local uhaul location refunded the money and simply took a hit for the lost revenue. I would NEVER recommend uhaul UBoxes to anyone.Abigail S.
Customer did not leave a comment.Tawonna P.
Nicholas was the best. Very informative and patient. Great Customer Service skills..aaron c. | Overall Experience
Jue was wonderful - very polite, helpful and extremely nice. Courtney was just as great - always available, answered all of my questions. What a great staff! Thank you for a good experience. .Sharon V. | Overall Experience
He glad polite and niceTywania R. | First Impressions
Great Customer Service, very friendly and knowledgeable staff, willing to go above and beyond.Davis P. | First Impressions
Constantly sending me emails and text statin I owed for my storage when I removed my items before my time was up. I actually called the day I removed my items to report broken glassSonya L. | Overall Experience
Warm welcomeedna j. | First Impressions
Perfect. Service could not have been better. Very pleased.richard J.
Why do I need to give 3 cell phone numbers and two different addresses?Matthew M. | Reservation
My experience was excellent. The facility was conveniently located and easy to access.Harold B. | Overall Experience
I loved knowing that my things was well secured and was inside the building versus those are outside. If it rains and you're needing something out of your storage, you're not standing outside.joyce h. | Overall Experience
Staff was EXTREMELY KIND, HELPFUL, and helped me with all of my issues... awesome ppls.Pearl L. | Overall Experience
I rented for 1 month paid up front moved out before the next date of charge. I was still charged a late fee twice the people tried real hard but he service was horrid for 1 month of business prepaid.alicia c. | Overall Experience