Customer Reviews for U-Haul Storage at Country Club - Carrollton

Rating:

5.0

The staff were courteous and professional. Quite possibly one of the smoothest experiences I've had. Great job.

Rating:

5.0

This is the only storage location I will ever use in the Dallas and surrounding areas. The staff go above and beyond to make sure you have a great experience with them. Moving is hard. They make it just a bit easier.

Rating:

5.0

Great customer service friendly smiles get the job done right away if possible

Rating:

5.0

Owners are very kind and helpful, I won’t be going anywhere else for storage or transportation

Rating:

5.0

Suzanne and Paul very friendly. Would highly recommend this location.

Rating:

5.0

These place is nice like my home and the staff very helpful and kind to dale with I like them so much.

Rating:

5.0

Have more cargo vans & pickups trucks available for rental at all locations.

Rating:

5.0

Very efficient

Rating:

5.0

Suzanne and staff very courteous. Excellent customer service.

Rating:

5.0

Very good experience

Rating:

4.0

eregrO

Rating:

5.0

Excellent and friendly service I would definitely recommend others for U-Haul storage

Rating:

5.0

The customer service was amazing #goodpeople

Rating:

5.0

Wow!! I have to say of all the self storage and self moving companies, this franchise, which is owned and operated by Susanne and David is the best and most pleasant experience I've ever experienced! These two know customer service and how to treat their clients! We have moved from tennessee to Texas and we're trying to get things set up while on the road with limited time. Suzanne, who helped us along the way we're always there and so helpful with all our needs! I HIGHLY HIGHLY recommend using them for ALL your moving needs! Thank you Suzanne and David and Jacob for making this move so much less stressful!! You're life savers!!! 🙌👍

Rating:

5.0

Great managers

Rating:

2.0

The store has some very odd requirements for location of customers in the office because of China Virus issues. Plus, the customer service rep made a very odd comment about his religious beliefs that came across as argumentative to someone with different Christian theology.

Rating:

5.0

Suzanne and Paul are absolutely great wonderful people! My experience was a 15 out of 10! Would absolutely highly recommend them and there location!

Rating:

5.0

Susanne and her husband were really nice and helpful. The facility is very clean and safe. It was a good experience and I would rent again.

Rating:

5.0

The managers live onsite and are truly one of the nicest people I’ve met! I definitely want to keep my storage after our move is done!

Rating:

5.0

Susanne and David are always so nice, pleasant and extremely helpful.

Rating:

1.0

Yo me mudé en enero y no se porque no me cerraron contrato

Rating:

5.0

The best customer service I had in a while..Quick professional and friendly...

Rating:

5.0

As soon as your greeted at the door, you know you are in the right place. Susanna provided excellent customer service and so friendly. During these difficult times we need people to show kindness and empathize the struggles all Texans are having and Susanna understands. I truly recommend you use this facility for your storage needs.

Rating:

5.0

I came in when it literally just closed and they still took the time to help me out. Thanks to winter storm Uri, scheduling was difficult during the time. 5/5, would recommend!

Rating:

5.0

Excellent service. Parking is limited.

Rating:

5.0

No suggestions

Rating:

4.0

Was able to get truck and storage at same place. Saved me time and money.

Rating:

5.0

Friendly stuff and fast service.

Rating:

4.0

Please be more accurate and honest when presenting gas level to customer's when signing of contract.

Rating:

5.0

We prefer this location due to the incredible customer service they provide.

Rating:

5.0

Lee Moving provided outstanding support!

Rating:

5.0

Best place to rent a U-Haul in the area! Staff is friendly and provides excellent customer service !

Rating:

4.0

The windshield wipers should be well maintained on all uhaul vehicles

Rating:

5.0

Great customer service and easy pick up/ drop off. This was my first time using Uhaul services and I'm glad I picked this location. Thank you!

Rating:

3.0

I did not prefer my customer service experience.

Rating:

5.0

Absolutely nothing, you guys were great!!! Thank you so much, you made our move easy!!

Rating:

4.0

Great customer service!

Rating:

5.0

Good customer service and very helpful.

Rating:

5.0

I received great service and timely communication. It was a delight to work with the couple that runs this location.

Rating:

3.0

Not big enough to park bigger trucks

Rating:

5.0

The staff was very helpful, and very kind.

Rating:

5.0

Great service. Everyone was courteous and helpful.

Rating:

5.0

Very Top notch and friendly service.. Very Professional

Rating:

5.0

The manager I dealt with Susanne we great. Very friendly and helpful. Got in and out of the office very quickly.

Rating:

3.0

I drove 9 miles and they charged $4.88 in fuel? I understand the "convenience fee" is $3.25 per gallon. So do the vans get 6 miles to the gallon? Maybe don't overcharge customers for fuel.

Rating:

5.0

Had been told by central U-Haul of different facility on S35-E Carrollton, I drove there and found it was closed permanently. Was disappointed to not be given proper information from them. Drove over to this facility in Carrollton and they were able to help me immediately, and were very kind and helpful to us

Rating:

5.0

The mobile pick up did not work. It never acknowledged that I had a reservation even after calling the day before and the day of the pick up. Issue not resolved after two techs trying to fix. Pick up scheduled for 7 am and had to wait until 8:30 for the location to open to pick up truck. Would NOT recommend the mobile pick up option.

Rating:

3.0

We did not use the dolly, but were charge for it. Apparently during the drive the road was bumpy and the little zip tie for the dolly broke. should use something a little stronger. Also charged coverage when i selected none. So my $40 charge became $80. Not nice.

Rating:

5.0

My only issue was not being able to adjust the seat to where I could be comfortable because I am a very petite woman...I should be able to rent and drive all vehicles. I felt unsafe and unable to maneuver the vehicle to my best ability. The driver seat should be extremely adjustable...up down etc.

Rating:

5.0

My experience with U-Haul was a great one since day one. The husband and wife duo was so friendly and they’re customer service was amazing! Thanks to you both.... S Pipkins

Rating:

1.0

returned the cargo van same day and got charged for after hours service this was the first time i see they are charging for after hours service and they did not explain and they charged me for cleaning wich the van was clean my bill from 41$ to 92$

Rating:

3.0

Fast, easy service. Staff were very friendly. Was a positive experience.

Rating:

5.0

Employees excellent

Rating:

5.0

It was a great storage facility I'm just sorry I didn't need it longer. Very convenient and very friendly and helpful staff.

Rating:

5.0

The staff here were great. They helped me hitch my auto trailer to my truck and load up my vehicle and the customer service was the best.

Rating:

5.0

The staff at this location was amazing! Very friendly and helpful. Even though driving a moving van is not the most fun, renting the van was amazing. I would definitely use you guys again.

Rating:

5.0

Staff at this location is incredible Suzanne provides excellent customer service

Rating:

2.0

The contactless solution is extremely cumbersome. Difficult and communication was not clear. It took us 35 mins to pick up our truck. We've rented 6 times in the past and had this been my first experience, we wouldn't be back.

Rating:

5.0

Paul and the rest of the staff have always been very professional and helpful. They’re also friendly and courteous at all times.

Rating:

2.0

Need to make sure your vehicles are up to safety and par to drive before rented. The drivers mirror was loose and would not stay in place because of the massive vibration from the front wheels of uhaul which needs major overhaul for safety. Cannot believe this was even rented out for the price it was. My husband had to fix mirror in order to drive the rental. It was not safe I am amazed we did not have a wreck.

Rating:

1.0

After five years of renting a storage unit and to find out my lock was cut off by a mistake things happen but the day I come to take my things out the manager was so unfriendly I will never again rent a storage unit from this location again repeat never again.

Rating:

5.0

The staff was courtesy and very helpful. I had a wonderful experience. I will be back for future rentals.

Rating:

5.0

Staff was very kind. I definitely recommend this location for all your rental needs. Patti F

Rating:

5.0

Great friendly staff

Rating:

5.0

This facility location is fantastic

Rating:

1.0

The lady called and insisted to cancel or move the reservation while I was letting her know that I will be there in a few minutes. I wasn't able to do the check in on my phone because system shows the reservation is expire. Also the lady in front of me and very unfriendly reproach the younger employee. Another thing is your reservation system. I have done several online reservation and every time it ask me all information like card number and driver license again while you have it in your system. Before asking those information on web form, ask me to login and use those filled data and save our time.

Rating:

1.0

I had told her that I needed the truck she told me that she had a truck I can use after I signed she told me that I had the bring it back to her location

Rating:

5.0

Great customer service and good communication. Paul is managing this location well 👍

Rating:

1.0

Some how for 36 hours and 235 miles I was charged just shy of $500 no fee for damage either.

Rating:

5.0

My experience was the best I've ever had. Suzanne and Paul were so thoughtful and they put their customers first. Service was outstanding, they were very professional, kind and accommodated all my needs. They went far and above my expectations. It was bittersweet to leave the storage because they made me feel like family. I will always go to them for all my rental needs. Thank you Suzanne and Paul, Edith🌺

Rating:

5.0

Clean truck and nice folks at this location.

Rating:

5.0

Nothing, this was the best experience and location out of all the U-Hauls I've been to.

Rating:

5.0

Easy to return equipment.

Rating:

5.0

Good services.

Rating:

5.0

Great customer service wonderful experience

Rating:

5.0

Friendly and helpful

Rating:

5.0

Susanne was very helpful, professional and experienced. I'm very glad I used this U-Haul location.

Rating:

5.0

They made is very easy.

Rating:

4.0

Satisfied customer

Rating:

1.0

The technician was called out because of trouble with the engine and we only used the truck that one day for 3 Hours.( One trip). Had to send hired help home early. Next morning truck would not start at all! My husband tried about six times!!! Called technician again. My husband was finally able to get it started. We took a few items ourselves before the truck was due back at 10:55 A.M. In other words because of mechanical trouble with the truck twice, we lost about a half day worth of moving. The company did not offer any reduction in the price we had to pay ($104)!!! I feel we need to be compensated for the lost time we had the rental truck. We are very unhappy with U-Haul and the location that we rented it from! Thank you for your prompt attention in this matter_ Teresa and Chuck Long (214)-763-8137 (214)334-6589

Rating:

5.0

Wonderful mgmt team and great storage facility. Should I need future storage I will certainly be back.

Rating:

5.0

Suzanne at this location was a pleasure to do business with.....will only use this location for future needs due to her outstanding customer service!

Rating:

1.0

Elevator broken for months, lights in the hallway barely came on. Husband and wife very rude during move out. Had a storage there for years and when it can time to move out they said we owed because we didn’t tel them we left. No we didn’t tell them, we told another representative that worked the front desk that day. The wife said rudely, “how are we supposed to know you moved?” You should trust us, we’ve been there for years! I referred my daughter there for a storage but I had her move out of it because their rude! And the husband could give two shits. He was busy walking their dogs. Never Again!

Rating:

3.0

The computer was down. Even though the service reps were very friendly, apologetic , and helpful the process was very very slow. Even with a reservation and a pickup time of 9am. I didn't receive the rented truck until 10:30am. Not good!!! Why have reservations if you are treated the same as a walk- up customer.

Rating:

4.0

Staff was very nice and helpful

Rating:

4.0

It has been a great experience working with UHaul!

Rating:

5.0

Very friendly and helpful couple while maintaining social distancing protocols. Van was clean and sanitized. Storage unit very convenient. Excellent experience.

Rating:

5.0

The managers of facility were excellent and very helpful. I highly recommend this facility to anyone who needs storage services.

Rating:

5.0

The lady that help me was very nice and I would use the same U haul again. Thank you very much

Rating:

5.0

Susanne, Thank you so much for an incredible experience with your company. The customer service at your location was wonderful. I look forward to doing business with you again and will refer my friends and family.

Rating:

4.0

Staff is great and helpful, I have no complaints, will use again.

Rating:

5.0

The staff is the best!! I always have questions and they were very patient with me. I will use uhaul again in the future for storage needs. Thank you

Rating:

5.0

Wonderful people very professional and efficient thank you paul and Susanne for helping me .

Rating:

5.0

I love Suzanne and Paul I truly think that they're amazing people even though my experience was horrible it wasn't their fault. When I was on a time crunch and a physical disability the people in my world failed me. They tried to help me but on my last load of stuff I think Paul misunderstood me and threw it all away I had told him that I had to go home and take my medicine and eat and after I eat sometimes pass out from a surgical condition so I was gone an hour and a half and the rest of my clothes and all of my tile for my house my TV my cart and all kinds of things we're just lost I've been staying in bed eating tranquilizers ever since. I don't think that they understood that I was having to move everything by hand and I'm 58 years old it's not easy

Rating:

5.0

The folks running this went above and beyond to help me even during a very busy and stressful time with the Covid-19 issues and Dallas going into lock down. Facility is very well maintained and I like the location.

Rating:

5.0

Great service

Rating:

2.0

My storage was broken into at the Carroll ton location. Also, its bad practice to not prorate money due to moving out before month is up. I will NEVER rent with UHaul again

Rating:

5.0

The husband and wife were Excellent... Even when I wrongly accuse them concerning my account, their attitudes didn’t change. They mannerisms didn’t change. They were very kind.. and I felt guilty.

Rating:

5.0

Would certainly recommend!! Great location and staff!!!

Rating:

4.0

???

Rating:

5.0

Everything was handled very well - felt comfortable with the staff.

Rating:

5.0

Used this storage from 2005 until 2019 and have always been satisfied with the facility.

Rating:

5.0

Paul was very helpful and attentive to my needs.

Rating:

5.0

Thank you!

Rating:

5.0

Always helpful and friendly. Everything was always kept clean. Great service.

Rating:

2.0

The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation

Rating:

5.0

I was very pelases with the service.

Rating:

5.0

Very nice and staff was quite helpful

Rating:

5.0

Thanks

Rating:

5.0

Needed a quick storage solution for my daughter and this facility worked out great.

Rating:

1.0

You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.

Rating:

4.0

The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.

Rating:

5.0

Clean, good customer service, well worth the price.

Rating:

5.0

The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.

Rating:

5.0

Angel is wonderful!

Rating:

5.0

Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.

Rating:

3.0

Na

Rating:

5.0

Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.

Rating:

5.0

Both the ladies in the front office were wonderful!

Rating:

1.0

Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.

Rating:

4.0

Staff was very professional and friendly

Rating:

5.0

Great customer service!

Rating:

5.0

Very professional service theme both ladies are doing a awesome job thanks again

Rating:

5.0

The ladies at the location were so pleasant and informative.

Rating:

5.0

Angela is always helpful and attentive. We highly recommend this location!

Rating:

5.0

excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.

Rating:

5.0

all was good, will come back if i needed a storage

Rating:

5.0

Very nice place.

Rating:

4.0

All was good for the 15 years we stored our items with you!

Rating:

5.0

Outstanding customer service! More than willing to help.

Rating:

5.0

Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.

Rating:

5.0

She deserves a raise. Awesome awesome customer service

Rating:

5.0

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Rating:

5.0

This location was really helpful and accommodating and really helped ease my mind about my things being safe.

Rating:

5.0

Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free

Rating:

1.0

Will never be back to uhaul

Rating:

5.0

Awesome experience

Rating:

5.0

The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)