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Elida A | Overall ExperienceCustomer Reviews for U-Haul Storage at Country Club - Carrollton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paul exhibited exceptional customer right at the start, from guiding me to the location then giving me the different options for storage. He was patient in answering our questions and courteous throughout the process.
DOUG N | First ImpressionsI did not have the rental for a full 24 hours and I was charged for a full day. I dropped the vehicle off before midnight and it was not due back until 8:35am the next morning. Had I known that I was going to be charged for the full 24 hours I would’ve waited until the next day to return the vehicle. Then my credit card was charged twice not to mention I turned it back in with more than 1/4 of a tank of gas. Next time I will go to the other U-Haul place that I normally use.
KAREN RI was lied to. I had to go to two locations to get the truck I reserved. I was told I would get a $50 refund for my cargo van not being ready for pick up. Then told after that that doesn’t happen ONLY for the car I reserved. Seems like a scam. Then my drop off spot got changed as a “favor” they said - and I turned it in a day early and still got charged for the extra day and then got passed around and never contacted back about getting my refund for the fourth day. So not happen and will definitely look at other options next time before booking as the service was not helpful and I was fooled.
KAYLEE FMs.Suzanne is AWESOME 😄😄😄😄, manager at Country Club location in Carrollton, TX.
Sandra H | First ImpressionsThe elevator was out for months, on 1 side, which forced me to have to rent another storage on the other side of the facility because I couldn’t go up and down stairs that frequently, besides that, I had no complaints about the facility.
Teleisha A | Overall ExperienceExcelente servicio. 100% recomendado.
Elizabeth O | First ImpressionsThey helped me with all the questions I had, they answered them...Thank you
EBONY C | First ImpressionsOne of if not the only storage facility in the metroplex that didn’t 5x my rate within a year. Very friendly staff ans very clean facilities! Highly recommended!
MATTHEW K | Overall ExperienceOne of the best Uhaul establishment I have been at. Well use this place from now on.
HAKAN SI rented after hours- important later. Did all the check in with my husband, so he used his license and what not and we just planned to add me as a authorized driver- we’ve done it before with no issue, plus it was my uhaul account. As I am driving the van out of the parking lot, a man begins walking over, mouthing angrily at me and making angry hand motions. I do not stop because I did not feel safe. Why would you stop for some random angry stranger? Well, he goes to my husbands car behind me and bangs on our vehicle to get my husband to stop!! Apparently he was the manager and he was angry that it was me driving and not my husband. This man literally banged on our car and yelled at my husband. Back to the fact that it was after hours- we had no clue who this person was!! And for a random person to come up to you in such a threatening manner is scary. To find out this man is supposed to be a manager? How utterly unprofessional. We had a stop a mile away anyways so I added myself again as an authorized user, wondering if somehow it hadn’t gone through the first time? But to me that does not matter. If that was the case, there were a million better ways to handle it. What in the heck is wrong with this man that he feels the need to act so violently?
Griffin MLove this U-Haul had my storage two years and they worked with me .. best UhAul in Texas baby ….
Tanika P | Overall ExperienceWonderful owner's who where very friendly and helpful! Recommend this place for sure. Very convenient and they always have a vehicle to rent.
MARK HNone. This could not have been any easier. Thank for not adding to the stress of moving.
JOSE SMucha gracias
JUAN NGreat place
GARY K | Overall ExperienceI would suggest not pressing your assumptions or prejudices on innocent customers immediately and throughout the duration of the transaction. Had a very uncomfortable experience from this location due to the already ongoing issue of theft that is apparently common for this location prior to my visit. (Stated by assistant manager Paul Drozd). For other trustworthy customers of color like myself, I would refrain from visiting as I know some wouldn’t remain as calm as I had to in a degrading and awkward situation such as this. Greatly appreciated the truck we rented out though, it worked superbly so thank you for that!
MORIAH DThe manager was curt and borderline rude. Her husband in contrast was nearly completely opposite. Very friendly. Very customer oriented. Very patient with my fiancé who is from Nigeria and has trouble understanding American English although English is her native tongue. The elevator quit working in our rental unit building. He met us after hours. He providedFREE STORAGE to us as we could not move our 300# plus furniture without it. All in all he is the BEST U-HAUL manager I’ve come across. Certainly 180 degrees from my last experience in Conrad Montana earlier this year Based entirely on HIS and NOT his wife’s behavior and attitude I would give this dealer a 100% approval rating. Combining the two, it would come in a a B- Dan Alzheimer MD PhD
Daniel A | First ImpressionsHighly recommend.
Pedro R | Overall ExperienceThe app was terrible. The location was fine.
Manford EGreat customer service
ROLAND GTruck clean, professional staff and manager
PERRY JSusanne provided most excellent service and was very professional. Paul, the Assistant Manager was also helpful in showing me where my storage was. I have rented trucks here in the past and they were very clean and ran well. The property is also very clean and well kept.
STEPHANIE C | First ImpressionsI am very appreciative of their service and care. I was in dire need of a truck rental and a storage unit due to having to move from my apartment home unexpectedly. The 10x10 storage unit was the perfect size for my items!
BRIANNA O | First ImpressionsI have used U-Haul 3 times in the last year and a half with no bad experiences whatsoever! This last rental however was so above the bar that they really stand out as winners in each and every category. I highly recommend this location. It was a pleasure, Thank you!
DOUGLAS EA smile
KURIEN PI work for Racing Systems, Inc., and we rent trucks every month for our events. I always choose this location because the team here is consistently friendly and dependable. The trucks are well-maintained, and I know exactly what to expect every time. Susanne and Paul are fantastic — they know their regulars, which makes the experience even better! The check-in and check-out process is always smooth and organized, which I really appreciate. I even tell my staff to come fully prepared because this team is so professional. Thank you for being my go-to neighborhood U-Haul!
MATTHEW FEverything from start to finish was great! The owners were really helpful, the truck was clean and in excellent working order.
Wendy GBest Uhaul facility I’ve ever used!!
DEXTER P | Overall ExperienceThey were ready when I got there, quick to get me in the truck and moving. Equipment was fine, same as always.
Jeffrey BSuzanne and Paul have always been helpful and friendly, I highly recommend this facility. They are hands on managers that make it excellent.
PAUL B | Overall ExperienceMark from rental helped us both at pick up and drop off. He made our days so much easier. We are a running company (half marathons) and had an event Sunday 1.12.25. That Saturday of pick up wasn't going as planned, but Mark made it easier by finding a way to get me both my rented generators with that location!! He was also patient with the loading and unloading process. He was interested in what we do and made sure we understood the policy. This makes it easy and now I can trust this location with something important. Thank you Mark in Rentals!! I hope we one day rent a truck from you (he noticed we rented a uhaul and made us aware that they rent truck out also)
FELICIA RAppreciate sussane alot .. & Husband both have great spirits.. I will truly recommend them to anyone looking for a trust worthy storage Facility....
courtney r | Overall ExperienceEverting very good
LASARO RBetter explanation on the uhaul app and how it works. It took me 3 times to get it to work thru the whole process. Delaying me an hour.
Terry YThanks for the great service!
CUONG Nmake sure radio works properly. thanks. couldn’t change channel
ALLAN HGood
MIGUEL CI really can't think of anything everything was great especially the staff well organized and well informed about the products and services
SCOTTIE BGreat customer service from the lady from Corpus Christi. (I’m terrible with names) very personal and helpful throughout the whole process.
ALFONSO HGet them a new computer, customer in front of me was experiencing issues due to the locations computer not working. Employee said it’s a very common issue that the computer lags when booking a reservation.
MATTHEW SThe vehicle “Pick-Up” that I rented was dirty, the water tank that clean the Windshield was empty. The personnel that attend at that location are nice and provide good attention to customer. This U-Haul branch must provide more care to all vehicles that they have over there.
ADIB RTop notch owner
DAVID CMrs. Suzanne and her husband are the best!!
DEXTER P | First ImpressionsYou are awesome !!
FRANKLIN ZNothing, everything was perfect.
EDGAR MClosed early on a Saturday before 5 so had to use app to drop off truck just after they closed.
JOSEPH CCustomer service was excellent
CASTO PThe staff here made this my best rental experience ever!
SHANNON HThe online check out is not good. I could not access where to enter the information that the video showed me. I think I got part of it right
LINDA GGreat service and friendly staff. Used this location before and will keep coming back.
Odis SPaul was fantastic. He's so professional and kind. He patiently answered all of my questions and walked me through the process. I cannot say enough good things about this location.
RANDALL WGreat customer experience.
KUNTAL AEverything was great 👍
RICKEY BEvery thing excellent
ROBERTO RGreat service!!!!!
BERNARD MCUSTOMER SERVICE
Terrell HCustomer service is excellent, the Ladies are very friendly
LILIAN SThe request of having an emergency contact is fine, but fucking calling them is absolute insanity and an invasion of privacy. This is a risk you take on as a company. There’s no need to invade your customers privacy. I will never be renting from U-Haul again because of this.
JASON BEasy and smooth. No surprise. As expected. Great
Jinyoung KVery friendly employee who helped us
DELORES GThe location over charge me for a extra day, miles, and insurance
MORRINO RPaul and his Wife Susan was wonderful. They were professional and very down to earth people. I appreciate my final cost of the rental and if I ever need a rental again, I will come back to U-haul at Country Club-Carrollton. Thank you😊
BEATRICE FThank you!
JARVIS SContinue keep great customer service
VANESSA Wwas super easy
Rowan MCustomer parking is very challenging other than this it is very good
Chandrahasa VPersonnel were friendly and knowledgeable
Randall MAlways great friendly employees at the Carrollton location I use
Scott GGreat job with the Husband and wife team.
Chardward DHave your system more informative, and train your agent at Country Club how to work the system. I got the reservation from Beltline, the agent didn’t include the hand truck that was on the reservation. I then had to go to get it from Country Club with the items I purchased. The agent that called me set a reservation for the hand truck and changed my return to Country Club. When I got to Country Club, the agent there told me he didn’t see my reservation for the hand truck, so I assumed that it wasn’t made. I asked him if he changed my return to Country Club because he did that at the same time as the hand truck. He told me that I should bring the truck back to Beltline. After I left Country Club and an agent called and asked me if I was going to pick up the hand truck. I told her that I had already rented one because the agent didn’t see the reservation. I brought the truck back to beltline as he said I should. The next morning the agent called me about the truck from beltline, I told her it was in their return line. When I looked at my receipt, I see I am charged 203 dollars for wrong drop off. I called on 7/4 and the manager said that he would refund me the charge because the system shouldn’t have allowed the change. I had to call and make a complaint and am waiting for someone to get back with me. I know things can be confusing at times, but this is crazy.
Carolyn HIt seemed only two people were stuck working both the Uhaul storage bag
Michael WI met both Managers/Owners of this facility and from day 1 until move-out, they have been helpful and friendly.
Sharon P | Overall ExperienceI appreciate
JOYKUMAR M | Overall ExperienceElevator broken and the assigned unit was on the 2nd floor, which meant using the stairs to transport goods. That was not good for me.
KENNETH G | Overall ExperienceI believe office hours should 6am-6pm.
Bertran J | Overall ExperienceEs un exelente lugar para rentar y muy amables
Fernando G | First ImpressionsThe Husband and Wife Managers were GREAT!
Sharon P | Online Move InExcellent customer service.
Kelvin S | First ImpressionsIf it’s possible can I get my door fixed I have hard time to open it.
Abigail G | First ImpressionsMuy.buen.servisio.personal.exselente.los.recomiendo
Cervando A | First ImpressionsThis place met all my expectations: *easy and friendly communication with staff *helpful staff *proper security and policy arrangements. *useful access times.
Adrian A | First ImpressionsThank you for keeping my property’s in safe hand
Douglas O | Overall ExperienceThe owners are awesome and understanding.
Jose M | Overall ExperienceWorked with Amy this time. Such a pleasure to have helped me. Very kind. Made sure all questions were answered and that I was satisfied with my visit with them.
Katrina G | First ImpressionsExcelent service
Magdalena O | First ImpressionsI loved going and talking with everyone there. They were so inviting to this Arizonan moving into Texas. Extremely kind people. We need more people like that in the world.
paris k | Overall ExperienceOnly thing missing was an onsite dumpster. We had old cardboard boxes and other trash to throw away. We had to put it in our car then find somewhere to throw it away.
LAURA M | Overall ExperienceThe Lady was nice and helpful
Lafayette B | First ImpressionsVery Friendly, clean and organized!
Kimberly L | First ImpressionsReally easy to access.
Stephen H | Online Move InGood access to storage, clean and friendly customer service.
Terence D | Overall ExperienceAmy knows her business and is very helpful. 2 other staff members there were also very cool to work with. If you’re looking for a good price, friendly & knowledgeable staff, go see them today.
Joe A | First ImpressionsIt would have been excellent if the move out instructions were more clear and we didn’t have to go back and forth for months but overall while I was out the country, it’s a good though that we finally figured out and they were able to make the process smooth.
Princess U | Overall ExperienceWell maintained Clean Great service
Neena S | Overall ExperienceCece, was a pleasure to deal with & very helpful 🤟
MISAEL G | First ImpressionsThank you so much I will definitely recommend you you're really sweet to us and we do appreciate
John H | Overall Experiencemanagers. very. nice. thank. you. so. kind.
Olivia F | Overall ExperienceWomderful experience. I would use this facility again if need be.
Joanne C | Overall ExperienceStAff was very helpful, knowledgeable.
Paula C | First ImpressionsExcellent customer service. Staff is very supportive and active throughout the process of renting UHaul and/or storage. They were very helpful. Thanks !!!
Tyler J | First ImpressionsSuzanne has been extremely helpful and efficient.
JKH P | Overall ExperienceWhat I don’t like is the minute you put stuff in - you hike the rate
RHEDONDA C | Overall ExperienceNone
FRANSCISCO A | Overall ExperienceGreat service !
Rufat s | Overall ExperienceI don’t have any problems anything to say everything was great you guys was fantastic and Qake
McRecco J | First ImpressionsI will definitely rent again at this place in the future if I have too. Good service overall.
veronica s | Overall ExperienceOn 3 separate visits to U-haul storage I was harassed by a female employee. It started when I showed up to drop off. Hey Scooter and pick up some art supplies for my storage unit. I had my assistant, drop me and my helper at the front gate. After entering my access code to open up the gate. The emoloyee even though she clearly saw that, I just entered an access code, stopped me before getting a few feet onto the property, asking if she could help me. I politely smiled and said no, thank you and continued on. She got in front of me, put her hand up and asked me what we were doing there. I asked if there was a problem, considering how she was approaching the matter. I opened my phone and showed her my U-Haul app and that I was a paying customer and again asked if there was a problem. At which point you got a very argumentative telling me that they watch everyone’s backs there. It was a very weird interaction. I was quick to point out that the walk-through gate was open all the way didn’t enter through it I put it outside if she was looking for something to do maybe to go ahead and secure. The property sheets snapped that that was to be left open for employees I against smiled and attempted to head towards the climate controlled section to where my unit was. She again stopped me and suggested that maybe I stop by and speak to her manager. I apologize for any confusion, and told her I’m not sure why she was being so confrontational, but that I was simply trying to drop off the very heavy equipment that I was caring at the moment and that I didn’t have a lot of time to spare and that if she did not need anything further for me that I’d like to go ahead and go about my business. She followed me inside, and into the elevator. And although she did not escort me to my unit, she waited by the elevator, and made it well known that she was supervising my visit to the site. It was unnecessary and make me feel very uncomfortable. However, I wasn’t planning on being there for long I dropped off the scooter and equipment, grabbed the few pieces of art equipment that I had in my backpack and I locked up my unit and headed back to the elevator. At which point the employee since the elevator back down, although she remained on the second floor. It was weird, considering that nobody was on the elevator when I came back up that’s employees seem to have her as I as my helper exited the property got into a car and left. I had similar experiences with her two other times. I’m an artist, I was working on two different installations in the Carrollton area and was using the storage unit to hold some of my personal belongings that I didn’t need to have at the hotel. For example, I have more than one scooter, it’s handy to have additional Scooter’s since I use them when I am on music festivals and if I have somebody with me traveling however it’s cumbersome to load in and out of hotels when I’m on break trips, even the types of things I’m using the storage unit for nothing illicit or illegal. However, I will see that my appearance that day that I looked perhaps a bit disheveled, coming off of a very long shift, it being in the work that I do outside, since the majority of my work is installing murals and other att installations. I was very casual dressed, and me and my helper both had scooters with us. I think that the employee mistook me for perhaps someone that was not as well today, and I was shocked that, even after showing her proper documentation that I had a storage unit on site that she continued to feel the need to supervise me. to be frank - I think she was a white trash country redneck that really should have some manners. But that’s not my place, seeing as I don’t currently have anything in the storage unit, y’all would rather me take my business elsewhere as prior communication has been made to my attention. I will make other arrangements as far as storage when I’m in the Carrolton, Addison area. I’ve included some notes below of my work. I hope that your company can use this as a coaching moment. Listen, JLee was very aggressive because I had no money and perhaps storage units or episodes that are self-sufficient. Everybody has storage needs and there’s probably very little training that’s needed but it certainly was a poor taste in my mouth. I’ll be adding reviews, personally professionally and encourage those around me to also do the same. You’re awesome more than welcome to contact me directly if you’d like to discuss this matter further answer like some closure because, again, I think they’re not only was she rude I think she was intentionally room. I think that she was doing that based on our appearance. I don’t wanna three homes in two states, I travel more often than I would like, and I can honestly say this is by far one of the worst customer service experience. I have had her surgery in the last decade easily. And this includes from PNC Bank I had their merger. https://www.houseofpannek.com/
Christian P | Overall ExperienceAll good
ABEL M | Overall ExperienceThe staff that runs this facility are very kind , friendly, and extremely helpful !!!. Love 😍 = that I don't have to get out of the car to get the gate opened. Love that we have excess to our units 24/7 . I give them a 5 ⭐️ rating!!!. There were other customers there when I went to rent the unit . And I noticed that they were all treated with respect and the staff were going out of their way to help them, answering all their questions. I have a feeling I'm going to like this place.! 😉
DeAnna C | First ImpressionsThe staff was amazing and so very kind! Thank you!
nia w | Overall ExperienceSusanne and their team are amazing!!! Really easy to solve any problems with them. They are responsible, kind and mindful. I am happy to work with them.
MUSTAFA A | First ImpressionsEverything was great. They accommodated me. Love how the staff was.
Janett R | First ImpressionsThe staff was very accommodating and understanding and made a stressful day very easy for me. I appreciate the team work & the kindness.
Teleisha A | First ImpressionsAfter hour access is a plus and area very well kept.
Alfred M | Overall ExperienceThe staff was very accommodating to my request.
Terry H | First ImpressionsBoth of the managers were pleasant to deal with. They went over and beyond for all my needs. They should definitely get a pay raise ! They keep the facility very clean and work very hard. They are a great asset to your company.
Justin G | Overall ExperienceCouldn’t be more thankful for the two ladies helping me through the process of reserving a time that was best for me. Great customer service.
Marvely V | First ImpressionsSusan at the CARROLLTON TX LOCATION was very friendly helpful & knowledgeable
Joanne C | First ImpressionsI had a written agreement with the facility that I would remove my items from the unit my 5pm on 2/10/23. The staff trashed my items before the 5pm cutoff.
SHIWANDA H | Overall ExperienceThese are the Best people who work here! Working with them a pleasant experience! Thank you
JOHN S | Overall ExperienceThe married couple are very nice and will help out anyway they can
Josh J | Overall ExperienceLove the staff. Very helpful and friendly.
Elida A | First ImpressionsThe staff was always helpful and friendly.
Melinda S | Overall ExperienceThey were very friendly and very kind and accommodating. Both husband and wife were very helpful and was very gracious to us.
jane v | First ImpressionsThe office assistant gave me fast and friendly service and a good arrangement for storage
Alicia S | First ImpressionsEra mui bueno asta q me cobraron doble renta por eso me salí
LUIS M | Overall ExperienceAmy is the best !!!
Justin L | Overall ExperienceI appreciate everyone's help, patience, friendliness, and making us feel welcome. The staff was excellent and perfect.
Shelley F | First ImpressionsThis facility is nuch more convenient for me.
Anthony c | First ImpressionsTener un lugar como este era como tener una casita donde guardar los tiliches porque lo que no podía tener en mi departamento este lugar me servía de mucho . Muchas gracias y cuando necesite un lugar como este no dudaré en rentar otra vez con ustedes gracias 😊
Juana G | Overall ExperienceMuy amables y atentados
Oscar E | Overall ExperienceGrasias por su asistencia muy buen servicio
Blanca h | First ImpressionsIt’s a wife and husband that runs this location.. the wife is such a sweetie, meanwhile the husband is very rude and does not know how to speak with customers in a friendly manner!..
Alexis S | Overall ExperiencePersonas muy amables
Iris A | First ImpressionsMuy satisfecha por el amplio espacio que tiene el storage, recomendado esta ubicación 100%
MARISA G | First ImpressionsVery helpful staff
Nghia T | First ImpressionsGreat customer service and assistance in the moving process.
luis v | Overall ExperienceGreat management group, even helping the new personnel learn how to set up a storage unit rental.
Brandon G | First ImpressionsI had my belongings and two classic cars in storage for over 2 years. Everything was safe and secure.
joe p | Overall ExperienceSuzanna was very helpful and helped us even after they were closed. Her and Paul. I was having a very long and day. Her opening at 4:15 after they was closed brought tears of relief.
Melany R | First ImpressionsVery friendly staff, great location and easy setup and opt out time when renting month to month! Thank you!!!!
ANDERIA W | Overall ExperienceEverything was great they sent my code to my email. I opened the gate with code, grabbed a cart and put everything in the unit, easy and convenient. I've had a unit here before so it was easy enough to come back.
Marina R | Online Move InMe gusto mucho así como lo quería gracias
Delmi S | First ImpressionsCouldn’t have been happier with my stay there! Thanks!
Richard G | Overall ExperienceSusanne is the best! I love this place. So friendly and fairly priced!
Brittany F | First ImpressionsThe staff was very accommodating
JUDY C | Overall ExperienceVery nice management
Traci L | First ImpressionsPaul and his wife were super nice and helpful, and they are knowledgeable and informative. I look forward to doing business with U-Haul.
Paul E | First ImpressionsWonderful and responsibile facility managers. We are very happy with our choice in storage.
Tyler S | First ImpressionsI would have rated higher but the unit next to us was frequently missing their payment and for some reason Uhaul would cancel our unit/account. They would fix it but it required me to come in and sign a contract. This happened twice.
David K | Overall ExperienceBest Storage Ever! Thanks!
Shiree W | Overall ExperienceN/A
SHANELLE H | Overall ExperienceThe world needs more people like them.
James P | First ImpressionsVery rude unprofessional
Breanna S | Overall Experiencethanks 👍
Ruben E | Overall ExperienceFor about 3 months I would submit my payment 2 days before the due date and for some reason every time I would submit a payment online, U-hall would never receive it. And I would always be charged a late fee, not sure if they were doing maintenance on their website but hopefully it's fixed for feature and curent customers.
Justin M | Overall ExperienceThere was a few spider webs on my items that was in the storage unit, but otherwise no other problems. Overall the service I received was great. The mgmt team & staff was great!!
david b | Overall ExperienceAmazing people and amazing service!!!
KITARA R | First ImpressionsThey are professional and swift in making my U-Haul Storage rental experience a wonderful one. I will definitely refer my family and friends to this U-Haul. Thanks
yongseung l | Overall ExperienceThanks!
Andrea S | First ImpressionsI was never concerned about the security or cleanliness of my units. The owners and the staff were always friendly, courteous and helpful. My belongings were in exactly the same shape as when they were stored. The owners were a great help during my move and found me a last minute rental truck even though it wasn’t from their facility. I couldn’t have asked for more.
Tim T | Overall ExperienceHad a unit but they accidentally cancelled it and had to come back in to set up a contract all over again.
David K | First ImpressionsThey cancelled my contract by accident and I had to go in to set up a new contract
David K | Overall ExperienceSuzanne and Paul were very helpful and made sure I understood costs, commitment, accessibility and insurance options. I found them to be friendly and professional.
LISA C | First ImpressionsVery unorganized. Phone system is horrible. Call just so operators can hang up on you or leave you on hold for hour or more.
ALFRED G | First ImpressionsGreat doing business with Uhaul
Maria J | Overall ExperienceThe online check-in/check-out r the truck didn't work well and I had to go inside. Not gonna lie, I was aggitated and aggrivated. They were SO nice and helpful that I cancelled my reservation for a storage unit at another facility and rented from them instead.... and even paid a little more for the unit. I feel the staff there is top notch. I highly recommend them.
Judy P | First ImpressionsThe owners provided great service with a personal touch.
Meagan F | First ImpressionsI still like the old technology because I was in America since 1979 for 42 years now & I was joined in the U,S Army for training & medication electrician School on U.S Army & I was joined Army National Guard 💂♀️ for 15 years too . When I lived closed to downtown Hotsprings National Park, AR. 9 years , I was lucky learned exercise walking backward with dancing together since 2009 . When I moved back to Carrollton , TX I still exercise with walking dancing together & walking backward for 14 years now so far so good because I haven’t seen nobody walking backward with dancing 🕺 together same like me yet yahoo so far so good . Have U been downtown Hotsprings National Park , AR for vacation , holiday , travel yet because I knew there was more than 1 millions people visits downtown Hotsprings National Park , AR . every year too . Also , I remembered & knew there was 9 presidents visited downtown Hotsprings National Park , AR . for vacation , holiday , travel too . Also , I was learned , studied , & remembered all 46 presidents names , I can sing music song 46 presidents names from Hotsprings, AR too that why Presidents Bill Clinton , Donald Trump , & Joe Biden like me walking with dancing together . Also, when I moved in America in 1979 for 42 years ago , I remembered President Jimmy Carter in Television listen his name Jimmy Carter , now I believed President Jimmy cater is living longer than 45 presidents in America . President Jimmy Carter is 96 years old now yahoo because I still remembered all 46 presidents of America that I don’t want to forget it so far so good yahoo .
PHUOC M | First ImpressionsLos mejores en trato al cliente 7 años de servicio con U-Haul
Jose G | Overall ExperienceDavid and Susanna made our move easy. They were honest and very helpful. We appreciate them because this relocation could have been much more difficult than it was.
Ruth S | Overall ExperienceExcelente servicio muy amables
Jaime B | First ImpressionsPricing was perfect for a covered RV spot and even got a storage unit for my extras
Rojelio B | First Impressionswhat i needed when i needed it. all good.
robert m | First ImpressionsExcellent facility
TOM M | First ImpressionsSusanna and her staff offer the best customer service with genuine kindness. I highly recommend this facility to anyone who have storage or moving needs. Thank you Susanna!
Luchana A | Overall ExperienceWow..just wow! The owners at Country Club, Paul and Susanne are such amazing people. I’m so grateful to have met them. I initially rented a unit sight-unseen at a Public Storage and had a horrible experience. I chose not to accept that unit at Public Storage and found myself needing another storage ASAP. I reserved a unit at Country Club and Paul and Susanne were so kind and generous to me and made sure that I had everything I needed. The facility was clean, well-lit, climate controlled and dry. Paul and Susanne really went above and beyond not because they had to, but because they are truly genuine, virtuous people that care. Wherever you go, there you are..and sometimes that’s exactly where you need to be. 5+ All the stars from me!
Bernice P | First ImpressionsExperience was efficient and easy, only trouble I ran into was the map given to me was not accurate and did not give the direction to where the unit was located within the facility.
Darshankumar P | Online Move InPaul, the owner, went out of his way from the initial call to reserve the storage to moving in and completing all the simple paperwork into an easy and efficient process. The unit was clean and with wide access outdoors for my vehicle. Unlike some places, all of uhaul’s employees are always in a cheerful mood. I plan on renting the unit out for years. Thank you.
Richard G | First ImpressionsSusanne in the front office was great! I would definitely use this location again.
Richard K | Overall ExperienceVery friendly and professional thank for been there.
John H | First ImpressionsThank God for good people
SUSEN H | First ImpressionsSusi, Paul and the team are exceptionally nice and always went above and beyond to help with and need or concern I had.
Kacy J | Overall ExperienceThis was a great experience even in a tough time with an abrupt move with Covid. The managers were very helpful and went above and beyond for me even in a stressful time for them. I had planned on a couple months and it ended up being a year. All of my belongings were safe and in good condition (no water, mold, insect, or rodent damage). I was thankful for the great service and safety of everything!
Laura F | Overall ExperienceSuzanne, the manager is awesome. She took care of every detail is a professional and caring fashion. It felt like I was dealing with family. I really appreciate her efforts to make my customer experience so special. She’s the best!
chris d | First ImpressionsStaff was very nice. Answered all my questions. Explained everything. Great experience.
Melinda S | First ImpressionsExelent service very clean property😁
Francisco M | First ImpressionsDeducting one point Just bcuz it’s little pricy , the rest it was good
Maleeha G | Overall ExperienceStaff was very friendly and efficient
Stephen D | First ImpressionsThis is the only storage location I will ever use in the Dallas and surrounding areas. The staff go above and beyond to make sure you have a great experience with them. Moving is hard. They make it just a bit easier.
Michelle V | First ImpressionsOwners are very kind and helpful, I won’t be going anywhere else for storage or transportation
Zachary G | First ImpressionsThese place is nice like my home and the staff very helpful and kind to dale with I like them so much.
MUSTAFA A | Overall ExperienceSuzanne and staff very courteous. Excellent customer service.
PHYLLIS H | Overall ExperienceVery good experience
JUDY C | First ImpressionseregrO
Melissa S | First ImpressionsExcellent and friendly service I would definitely recommend others for U-Haul storage
SHIRAZ B | First ImpressionsSusanne and her husband were really nice and helpful. The facility is very clean and safe. It was a good experience and I would rent again.
Davee S | Overall ExperienceThe managers live onsite and are truly one of the nicest people I’ve met! I definitely want to keep my storage after our move is done!
Jessica G | First ImpressionsSusanne and David are always so nice, pleasant and extremely helpful.
Jennifer B | First ImpressionsYo me mudé en enero y no se porque no me cerraron contrato
Alexander M | Overall ExperienceAs soon as your greeted at the door, you know you are in the right place. Susanna provided excellent customer service and so friendly. During these difficult times we need people to show kindness and empathize the struggles all Texans are having and Susanna understands. I truly recommend you use this facility for your storage needs.
Luchana A | First ImpressionsWas able to get truck and storage at same place. Saved me time and money.
UHAUL B | First ImpressionsThe staff was very helpful, and very kind.
Kristin M | Overall ExperienceHad been told by central U-Haul of different facility on S35-E Carrollton, I drove there and found it was closed permanently. Was disappointed to not be given proper information from them. Drove over to this facility in Carrollton and they were able to help me immediately, and were very kind and helpful to us
Kristin M | First ImpressionsMy experience with U-Haul was a great one since day one. The husband and wife duo was so friendly and they’re customer service was amazing! Thanks to you both.... S Pipkins
Sabrina P | Overall ExperienceIt was a great storage facility I'm just sorry I didn't need it longer. Very convenient and very friendly and helpful staff.
Marina R | Overall ExperiencePaul and the rest of the staff have always been very professional and helpful. They’re also friendly and courteous at all times.
Tim T | First ImpressionsAfter five years of renting a storage unit and to find out my lock was cut off by a mistake things happen but the day I come to take my things out the manager was so unfriendly I will never again rent a storage unit from this location again repeat never again.
SHARONDA W | Overall ExperienceMy experience was the best I've ever had. Suzanne and Paul were so thoughtful and they put their customers first. Service was outstanding, they were very professional, kind and accommodated all my needs. They went far and above my expectations. It was bittersweet to leave the storage because they made me feel like family. I will always go to them for all my rental needs. Thank you Suzanne and Paul, Edith🌺
Edith C | Overall ExperienceFriendly and helpful
CAROL E | Online Move InSatisfied customer
KEITH W | First ImpressionsWonderful mgmt team and great storage facility. Should I need future storage I will certainly be back.
Misty R | Overall ExperienceElevator broken for months, lights in the hallway barely came on. Husband and wife very rude during move out. Had a storage there for years and when it can time to move out they said we owed because we didn’t tel them we left. No we didn’t tell them, we told another representative that worked the front desk that day. The wife said rudely, “how are we supposed to know you moved?” You should trust us, we’ve been there for years! I referred my daughter there for a storage but I had her move out of it because their rude! And the husband could give two shits. He was busy walking their dogs. Never Again!
DONALD L | Overall ExperienceIt has been a great experience working with UHaul!
Jennifer B | Overall ExperienceVery friendly and helpful couple while maintaining social distancing protocols. Van was clean and sanitized. Storage unit very convenient. Excellent experience.
Theresa D | First ImpressionsThe managers of facility were excellent and very helpful. I highly recommend this facility to anyone who needs storage services.
Gary L | Overall ExperienceSusanne, Thank you so much for an incredible experience with your company. The customer service at your location was wonderful. I look forward to doing business with you again and will refer my friends and family.
Jay S | Overall ExperienceStaff is great and helpful, I have no complaints, will use again.
Virginia S | Overall ExperienceThe staff is the best!! I always have questions and they were very patient with me. I will use uhaul again in the future for storage needs. Thank you
Cristian R | Overall ExperienceWonderful people very professional and efficient thank you paul and Susanne for helping me .
Norman A | First ImpressionsI love Suzanne and Paul I truly think that they're amazing people even though my experience was horrible it wasn't their fault. When I was on a time crunch and a physical disability the people in my world failed me. They tried to help me but on my last load of stuff I think Paul misunderstood me and threw it all away I had told him that I had to go home and take my medicine and eat and after I eat sometimes pass out from a surgical condition so I was gone an hour and a half and the rest of my clothes and all of my tile for my house my TV my cart and all kinds of things we're just lost I've been staying in bed eating tranquilizers ever since. I don't think that they understood that I was having to move everything by hand and I'm 58 years old it's not easy
Carla H | Overall ExperienceThe folks running this went above and beyond to help me even during a very busy and stressful time with the Covid-19 issues and Dallas going into lock down. Facility is very well maintained and I like the location.
Laura F | First ImpressionsGreat service
Natividad P | Overall ExperienceMy storage was broken into at the Carroll ton location. Also, its bad practice to not prorate money due to moving out before month is up. I will NEVER rent with UHaul again
NYTIA J | Overall ExperienceThe husband and wife were Excellent... Even when I wrongly accuse them concerning my account, their attitudes didn’t change. They mannerisms didn’t change. They were very kind.. and I felt guilty.
SHIRLEY C | Overall ExperienceWould certainly recommend!! Great location and staff!!!
Sandy T | Overall Experience???
John A | Overall ExperienceEverything was handled very well - felt comfortable with the staff.
Sandy T | First ImpressionsUsed this storage from 2005 until 2019 and have always been satisfied with the facility.
JOSEPH D | Overall ExperiencePaul was very helpful and attentive to my needs.
Brenda S | First ImpressionsThank you!
FRANCIS F | Overall ExperienceAlways helpful and friendly. Everything was always kept clean. Great service.
MABLE J | Overall ExperienceThe customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation
MACKENZIE G | Overall ExperienceI was very pelases with the service.
Juana G | First ImpressionsVery nice and staff was quite helpful
Abiola I | Overall ExperienceThanks
Jimmie M | Overall ExperienceNeeded a quick storage solution for my daughter and this facility worked out great.
Scott A | Overall ExperienceYou let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.
MICHAEL J | Overall ExperienceThe access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.
IN S | Overall ExperienceClean, good customer service, well worth the price.
Tamesha S | Overall ExperienceThe personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.
Betty R | Overall ExperienceAngel is wonderful!
William R | Overall ExperienceQuit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.
SHIRLEY K | Overall ExperienceNa
LaToya C | Overall ExperienceTanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.
SENZENI A | Overall ExperienceBoth the ladies in the front office were wonderful!
Keri W | Overall ExperienceIm very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.
GABRIELLA B | Overall ExperienceStaff was very professional and friendly
Chad W | Overall ExperienceGreat customer service!
Leslie M | First ImpressionsVery professional service theme both ladies are doing a awesome job thanks again
FAYE S | First ImpressionsThe ladies at the location were so pleasant and informative.
Nancy c | Overall ExperienceAngela is always helpful and attentive. We highly recommend this location!
Mandy W | Reservationexcellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.
Lucinda B | Overall Experienceall was good, will come back if i needed a storage
zaid t | Overall ExperienceVery nice place.
Robert N | Overall ExperienceAll was good for the 15 years we stored our items with you!
JEFF L | Overall ExperienceOutstanding customer service! More than willing to help.
Treejun W | ReservationJust love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.
Linda H | Overall ExperienceShe deserves a raise. Awesome awesome customer service
Nicole J | Overall Experience.
TAWNYA G | Overall ExperienceThis location was really helpful and accommodating and really helped ease my mind about my things being safe.
Esperanza M | Overall ExperienceVery great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free
jasmine r | ReservationWill never be back to uhaul
DIEGO S | Overall ExperienceAwesome experience
Aaron S | Overall ExperienceThe staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)
Kimberly W | Overall ExperienceI hope the rate was a little lower. I truly believe that I paid a little too much for the facility.
Sun y | Overall Experience