Customer Reviews for U-Haul Storage at East Nob Hill

everyone at the E. Nobhill U-haul facility was friendly and helpful! Also everything there is so clean and orderly! even the storage units! the cleaning team went through 3 times in just the 2 hours we were there yesterday!!! and even they were friendly, courteous and happy! this must be a great place to work!!!!

Both pickup and drop off personnel were terrific. My pod was delayed and I was promised a credit, but haven't seen the refund yet.

Yes the place I got trailer from was great help and new what I needed and went out of there way to help me

Great service! Thanks!

My box was in Yakima for over a year and everything was in good condition when it arrived. I would recommend the Yakima location for storage of your goods. I do suggest that U-Haul do a better job of explaining the process of shipping and what happens when the box arrives. I do not think that the U-Haul representatives that I had to deal with on the phone did a good job of providing an explanation of how the process worked or what would happen to box when it arrived in Virginia or what the cost would be.

They forgot to have an appliance dolly in the truck, had to go back the next day to get it. They still charged me for the day I didn't have it.

A customer who is renting, actually using the equipment should be provided a DIRECT LINE (phone number) to the rental facility, NOT ever be routed to a switchboard - Call Center - where theye are told that hold times are 15 or 20 minutes. This is frustrating beyond description. Please rectify this ASAP. Thank You.

I was helped by Jim on my first visit and he was very helpful. Les assisted to close my unit and was also very helpful. Will recommend!

Quick and friendly return check in process

Excellent customer service and was great to work with they made this rental very smooth and easy

Spent hours waiting when I took the containers, and again were not ready when I picked them up...

The truck was sort of old but it did the job!

The back Dior was too hard to close. It did not glide easily on the rails. Other than that I was pleased with the rental.

Best truck rental experience to date!

I had reserved a trailer and then a day before pick up you changed the pickup location to a place 60 miles away. I called customer service only to get a person who was very rude and uncompliant. I asked her to double check and make sure there wasn't any other trailers available in my town. She refused. I asked for the manager. She refused. Finally I just cancelled my reservation. I hung up the phone and immediately called the local place I had scheduled for pickup and sure enough there was a trailer there the person there was very helpful. I went and picked it up.

The windshield of the cargo van was really dirty, inside and out.

A family situation Thank you for being there Please text 5096544723 if any funds or clean up is Needed. Thanks again, Ken Stevens

Casandra Franklin was incredible. She new the entire operation. She should be promoted to corporate. Amazing employee. I have practiced employment law for 43 years. If every employee was like her I would have nothing to do. I recommend her for any position in the company.

Return was easy but no human contact. Called the next morning to make sure all went well. No problems

Nothing. It was fair pricing good customer service. Most definitely will return

Staff is professional

Very professional and convenient. The employee for drop off had exceptional service and made drop off easy.

Only issue we had was with the manager, a woman. I'm not sure what her problem was with us, but she seemed triggered, saidnI personally had attitude with her when I did not. She kept going with her attitude so she got attitude back. She had said to me looks whos name is on the building, so maybe that will help identify her? I'm not sure what her name was. But the gentleman that helped as well as the supervisor that helped, de-escalate or that tried to, she was amazingly helpful! I plan to use u-haul in the future when I move my entire house, but if she is there we will probably go elsewhere. She really had no reason to keep going with her attitude and yelling on her way out the door. Then she called the other lady as soon as she was down the road. Sighed heavily when the supervisor had told her we were getting a storage, then said she didn't want us to get a storage unit there. So all in all it was a very unpleasant experience with u-haul.

Thank you Thank you Cleaned up a overwhelming family situation

Stay open longer

My last experience was not great with in two hours to get a truck plus did not get the dolly I ordered. But, this experience with so far better was upgraded to a bigger truck due to location and limited supply but, have a great help and service great vehicle to use all went perfectly yes, I thought it would because I didn't think the last experience was consistent with the way do business. This experience was exactly what I expected thank you!. (4-Stars!)

Not charge over $1 per mile and over $4 per gallon for gasoline if we don't top it off... That's highway robbery when your truck is getting like 8mpg!!

Although the line was long, The staff was knowledgeable, efficient, kept the professionalism even amid the busyness. Thanks for an easy drop off!

my favorite location for my moving needs. staff is always friendly. place is always exceptionally clean. thank you so much to everyone there for the quality of everything you provide

Online check in

there is nothing more to improve.. good job! good service!

All was good, very helpful.

The store manager was insulting. It seemed that she was upset with me because I had “bumped “ another customer from their rental. This was one of the most bizarre interactions I've ever had. She was also not wearing a mask during these Covid times.

Trying to load all the information to pick up our truck took longer than if we had just gone inside. This location has terrible internet access.

No improvement needed.

I used U-Haul for storage, truck rental 4 times and many many boxes. Their boxes are the best. Would recommend U-Haul for all moving needs.

The first U-boxes where delivered on a trailer. This did not work at all. I told them the boxes needed to go on a gravel pad and open towards the driveway. I had to refuse the boxes. I did not hear back from u-haul with a solution. The Nob Hill manager "Cassandra" did a great job and took care of the problem. The boxes finally arrived at night after my help left.

FIX the WiFi under the covering the area provided for customer check-in...as everything is done on a smartphone it is imperative that WiFi is quick. I spent 15-20 minutes waiting while the gentleman tried but kept losing the signal. A 2nd employee came out but could not maintain a signal once he got to us. THIS PROCESS SHOULD HAVE TAKEN LESS THAN 5 MINUTES! The covering is a nice feature since standing in the hot sun in 90+ temps isn't fun so please don't make the removing the canopy the solution.

People are rude

Thank you!

Rent a equipment for 24 hours now for 10 hours

I am not sure why your per mile charge is $1.29 AND I am responsible for fuel. For transparency, I would prefer to see the rental rate go up, with a limit on how many miles per day. Next time I will definitely look for a facility closer to where I need the vehicle, most of my 21 miles was driving too the house and back to the facility, I only drove 3 miles of actual use.

Everything was done exceptionally!

The staff took forever to answer the phone to unlock my unit, it always took longer to get someone to open the unit then the amount of time I needed in it.

The Manager of the Yakima Nob Hill Blvd store Cassandra Franklin responded rudely, belligerent, confrontational and disrespectful to me and my opinion on how they charge for the return of a rental piece. Instead of talking the customer through the confusion of the process calmly, Cassandra Franklin chose to respond aggressively and asked me to leave the store with no consideration of the customers opinion. I called the customer service department with no return call on my complaint on being treated rudely in the presence of other customers and employees. Cassandra Franklin stated to us to and I quote "Go ahead and file a complaint, I'll sign it and we'll laugh about it and nothing is going happen, you are wasting your time." Obviously I am very disappointed with how unprofessional a store Manager (Cassandra Franklin) could treat a paying customer. Read and understand the contract for those who do not rent from U-Haul often or you stand the chance of being overcharged.

Still Uhaul, which means screw your any chance we get, and still got varying explanations of the gas policy, but at least Yakima's Uhaul team MADE THE EFFORT of trying to be there for me, so I give them credit for that and have no beef with them.

Their is a state mandate to wear masks and observe social distancing procedures. This facility was clearly posted that everyone must wear a mask. NONE OF THE STAFF WERE WEARING MASKS! Also, the staff checking me out asked for my ID, took it with ungloved hands, picked it up and set it down several times, and handed it back to me. There were no attempts at reducing virus transmission. Yakima has one of the highest infection rate in the State. I was appalled.

This is the best UHaul rental facility I have ever been too. The staff was incredible. They all clearly have learned well from the manager who was awesome. She went above and beyond to help me on another Uhaul rental that was not as successful.

very busy and could of had another employee to help out, the only employee was a little overwhelmed but handled it well.

Thank you for being friendly and courteous.

Fire the employee named Lia I believe. Larry had to come out of the store to tell her to stop yelling at me. I followed the instructions on the app exactly to return the truck. She told me I parked on the wrong area and was demanding that I move it. When I told her that I filled the instructions exactly she said that I would be charged extra fees. I told that the keys were in the drop box. I asked her to stop talking rudely to me and yelling. She then yelled that she would make sure that I paid extra fees. Larry came out and stopped her. He heard her yelling. It was horrible. I started to cry. I've never been treated so terribly. This place is filled with wonderful staff. I was shocked.

The employee that was helping customers out in the parking lot was not wearing a mask. Masks are mandatory in Yakima and in the state of Washington. He should be reprimanded for this. We saw him twice interacting with customers without a mask on. He laughed at me when I said something. Terrible!

great people, great experience

The day before my box was to arrive I received a call stating that they could not deliver the box due to trees in my neighborhood being to low for the truck. After multiple phone calls, it was decided they would bring a trailer. When the trailer arrived I was lectured for requesting a trailer as the big truck would have been fine (I never made that request). Staff was unsure where or how to get the trailer onto my property. My box was picked up on 7/16 and held in storage until 7/28 (with an arrival date across the country of 8/2). I was told it would ship 7/17. I received no updates. I was not updated that my box was going to be late. When I called to find out where my box was (on the day it was supposed to arrive), I was told they don't know. I was bounced around to 5 different people before being told I have a ticket in with corporate (who was supposed to call within 3 business days and never did). When the boxes finally arrived one was bolted shut and the other screwed shut. Absolutely horrible customer service. The ONLY positive was that my stuff was not broken. I received a small refund by default, but it did not come close to covering the expenses cost by having the box arrive so late. If you can afford to use another company, I would. If not, be prepared for a headache and late arrival.

The Cassandra and her ENTIRE CREW at the E. Nob Hill location are a pleasure to do business with. I 1-million % have and will recommend anyone in the Yakima Valley to do business with this store. They will bend over backwards to help you, as long as you're wearing your mask!!! 😊

Double check the tank is full when giving it to a customer or give them a discount because it wasn't full.

N/A

Great job.......professional, friendly employees, thanks.

Easy friendly return

Most excellent

Very friendly and fast service. They were cleaning the trucks on the spot. They were busy, but interacted well and in a friendly manner with all who were there.

The staff at the East Nob Hill U-Haul location are helpful and professional. It would be helpful if they consistently wore masks when working with customers. Otherwise they would be five stars all around.

This is one of the most friendly, clean and well-managed U-Haul stores I have ever been to. I have used U-Haul on and off for 30 years.

Very friendly, clean, great access. Highly recommend

Lindsey was quick, through and had us set up in no time. Liked the fact that the storage was indoors and easy to access for loading and unloading. Great experience!

Didn't like the fact it had a second lock on the storage unit. Just a way to stay in control. Got out of there as soon as could.

most .

It would be nice if I did not gave to ask a staff member every time I needed in my unit. The facility is clean and well lit. The staff is professional, I asked about the access I was told the hold up was the city giving permits, which isn't their fault.

Kristopher was EXTREMELY helpful!!!

Everyone was awesome and very helpful

Staff is awesome!!

Great people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Thank you.

Very friendly staff. Great team, very helpful. They all deserve promotions. They helped me thoroughly with patience and excellent. Staff went above and beyond.

Great service!

Thank you for everything.

Everything was great really great customer service very helpful

We rented this unit yesterday & so far so good. Good prices & good service!

Yes

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

When I checked in I got Military discount but first auto payment charged full When I move out they said I had to wait till Monday not from area. Plus they didn’t thing they prorate. Over charged

1. U boxes were 7 days late 2. For 6 days no one could tell me where my boxes were 3. 1st 2 boxes showed up at 8 pm at night next 3 at 4 PM the next day 4. Poor communication and follow up

The ubox coordinator, Ms. Mock was horribly rude and failed to apologize on the company's behalf. Constantly accused me when I had everything in writing. Nasty attitude. Not timely with responding

Great service. I recommend this service to anyone relocating and is concerned about the safety of their products. I moved from Florida to Washington and all my belongings arrived in Washington intact.