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BRENDAN S | First ImpressionsCustomer Reviews for U-Haul Storage at East Nob Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service thank you
MARCOS HReceived excellent help over the phone too.
BENJAMIN LWe have received nothing but excellent customer service from staff both in Irving Texas and in Yakima at Nob Hill. Staff take their time to help everyone and do so in a very kind and court manner even when there is a wait. The UHaul customer service is exemplary. Thank you!
Jacquie K | Overall ExperienceAwesome facility. Very spacious and clean. Even though some sketchy people can be seen, the building is very secure & never had any security doubts. Staff was attentive, professional and above all friendly. Will return when needed.
Johnny R | Overall ExperienceMy experience was as expected. I don't think there's much that the sales associates could have improved. They were very helpful courteous friendly and efficient.
KEITH DI particularly loved the spaciousness of the parking lot and the ease of parking and hookup of the trailer
SUSAN JService was excellent, the problem was we’d reserved a 15ft truck and all that was available (and was going to be available for the foreseeable future) was 26ft. This made for very challenging driving on city streets
DAVID HContact me for photos, also, the return agent forged my signature
James JMake sure the vehicle have sun visor that is not broken it was apart of the vehicle I expected to work and not have the pieces sitting in the dash cup holder. When it is reserved and the time you requested to pick it up it be ready when the company changes the pick up time. it was not at the front like the other one was and we waited longer than forty- five minutes before we go the vehicle. We had a deadline to keep and was late for the other activities. The general manager was not helpful or had no customer service experience and I had to call the main owner to get question answered.
KIMBERLY MCheck engine light was documented and commented on, but never was resolved. Also - I was allowed to rent a cargo trailer, when I got to the pick up, it wasn’t available. Bad stuff.
Jonathan KYour website was not functioning correctly. It showed equipment available at a closer location when I selected it. When I tried to reserve it the unit was not available. I drove by and actually saw 3 units available.
derek aThe customer service staff at this location are so helpful and friendly. The Manager Eddie goes above and beyond to help and make sure you have what you need.
ROBERT LShowed up and they gave us Trailer that was damaged from drop gate, we had to use rubber mallet to get hinge off from how bent it was. Also gentlemen told us we can drop off trailer in federal way instead of Tacoma to save us time and money he never changed contract so we could not drop it off federal way had to drive to Tacoma 45 minutes away. Poor service.
Stephanie HThe only negatives I experienced were I missed a payment for less than 5 days past due date due to when my paycheck came in and they immediately put another lock on my unit requiring me to get assistance to access my storage, and after 1.5 years of having my own lock on one of my units, they cut it off and put their own requiring me to need assistance to access my unit again. Overall not the worst experience but the lack of communication with me about these things and their quick action to lock me out of my unit was alarming. If I can avoid using a storage unit in the future I will.
Deanna B | Overall ExperienceI reserved the largest unit before my move. When I arrived at my destination drop off where the storage unit was reserved, the staff were very patient and helpful. The unit was not ready upon arrival so staff issued a one month credit. This is an excellent facility and we have been treated with nothing but kindness and respect.
Jacquie K | First ImpressionsBad logistics: The containers arrived earlier, so the previous renters were still using the parking spot. They, were picked up after 2 weeks, blocking the parking and making my landlord repeatedly ask when they will pick it up. Plus, there is no friendly customer service.
Ivan SThe only 2 things one it was there would be a lock inside and there wasn't. And 2 itt gave me an access code but not sure what that's is for??
Shelby M | Online Move InThe general manager of the store, Eddie Verdin, was best I've encountered at U-Haul or any other company. I base my opinion about Mr. Verdin on 30-plus years of management experience in the Air Force and as the vice president and general manager of a copper wire manufacturing operation.
JOHN S | Overall ExperienceEverything was perfect. Employees are friendly, courteous and kind. The service was excellent and everything arrived intact.
Deborah FI didn't drop the truck off so I can't answer these questions. I was charged over 10.00 for gas issue?
Janet HManager is always very helpful and nice would 10/10 recommend
Brittany D | First ImpressionsPerfect! NO PROBLEMS
karen oExcellent service!
JEFFREY CAbsolutely the best storage place in town
donna g | Overall ExperienceEasy access and smooth return process.
LUIS ALots of homeless people camping behind the rv storage and looks like they can jump the fence and rob the rv’s so I pulled mine out of there.
MARK S | Overall ExperienceVery friendly staff was a pleasure working with them and I recommend them.
Rayna C | Overall ExperienceThank you for your service
MARIA A | First ImpressionsGreat customer service.
raphel mMaintain the same good service.
JOANNE UEven after three attempts at getting a functioning truck the staff was friendly and helpful. We were able to put the rental off a day and all turned out well. No fault of the employees, maybe some maintenance on the trucks issues.
MARY BThese guys were great.
Jonathan CThe young man who helped me was friendly, efficient, and helpful
Marc B | Overall ExperienceThe entire staff at the nob Hill is stellar. But Eddie thank you so much for helping me fix that discrepancy with the invoicing. You are the best!!
Valerie R | Overall ExperienceClean the vans more thoroughly. The employees at the Nob Hill location are fantastic. I've used this location many times and they are always helpful, friendly, and prompt.
SARAH Nno one was at the front counter to check in, had to go find the technician. Only 2 people on site. The equipment assigned to me was third back from the front, The person did not want to move equipment to get to the one assigned to me. Had to back into the store to get paperwork corrected on the equipment number, The link to verify equipment number error'ed out on me. So I could not report the condition of the tow dolly at time being picked up. Not very happy with the pickup and process.
KATHLEEN PI have rented multiple times. Last time I believe I rented a 15' not a 10'. I expect a rough ride as the trucks are larger than what I am used to. The customer service was great, but the particular truck i drove needs retired or updated. Seats were tearing, melted spots on the steering wheel, visors did not have they hanging clip, felt like shocks were about done. Still would use this site again. Just would hope for a little smoother of a ride. Miles on truck were relatively high so it made sense it was rough.
KATRA CI will always store my things with U-haul !!! Every one is so helpful and nice ! I particularly like the one at the end of town in Yakima Wa they are great !!! I referred several friends there and will continue to do so !! Love you U-haul !!!! Thank you !!!! Brandie W
BRANDIE W | Overall ExperienceThe agent at the desk was amazing. I think his name was Miguel. He was very helpful and took very good care of me.
Robert DGive Eddie a raise. He was terrific, quick, easy, efficient.
Edward MFast and friendly service.
RICHARD LTop notch facility and on site personnel
PAUL CCustomer service was amazing and they called me as well if anything was going on and I liked that they fixed the issue with paying me back the money that was paid over price and even fixed the issue of wrong storage number asap .. good customer service to all the men that work for U-Haul
angelica c | First ImpressionsCheck the tires ,I had a flat tire .
YLIETIS LThank you Uhaul for helping me! I am 72 and get confused but the staff is always there to help me. I rent a unit inside but needed a uhaul van. Easy to drive. Didn't know how to refuel but a super nice employee helped. :)
JANE HOverall I don’t have any issue with the storage unit etc. but we had so many issues in the first few months. The main one was getting red tagged at our unit after we were told to go to the wrong unit from the beginning. Turned out they entered everything wrong and the unit they put us in wasn’t the unit we were supposed to be in.
BRIAN B | Overall ExperienceGreat staff, very helpful.
steve n | First ImpressionsGreat rental , was right for job , performed very well, same great experiance as 1 st one was , price very competitive better than Dolley and twice as safe for user
JETSON CNothing at all. The young man who helped me went above and beyond for me.
IVEAN WEasy facility. Easy in/out. Conditioned and pest prevention.
tyler g | Overall ExperienceEverything went smoothly!
Michael JI had to clean snow and ice off of the trailer and the tie down ratchets were rusty and i had to spray them with WD-40 to get taken to work..
David WVery convenient and timely. Cost was very reasonable
Bonnie GAgain, I have no recommendations for the wonderful customer service I received from your facility on Nob Hill in Yakima. The staff was professional patient and went beyond the call of duty. Which I absolutely appreciate in this day and age of horrible customer service.
MAUREEN HThere was a staff member in the parking lot and guided us through the return area. We appreciated the efforts they made to connect us with a manager to discuss the issues we had at pick up, at a different location and in a different state. This location is large, clean and looks organized and well structured.
Sam PEverything was fantastic!
LIZET RI dont know if there is any room for improvement i was helped in a very well manner. And i even had a second rep stop me to explain everything if i didnt understand something on thw contract. Good service good people.
Juan BI didn't feel like Aiden was an advocate for the customer. I felt like he was trying to play gotcha with me. I drove a total of 11 miles, and somehow I was charged $22.00 for fuel. That seems very excessive.
JASON MI had a great experience at this location. There was no line!! The guy who helped me get the reservation was super helpful, professional and nice. Then when I picked up the vehicle, Miguel answered all my questions and saved me money!! Super nice and professional, great customer service. Then when I dropped the vehicle off, a different guy helped me and made sure I had all the paperwork I needed to get reimbursed through my job. All 3 guys were very patient with me, helpful, respectful and very nice. I will use this location Everytime now. I had a very good experience, thank you very much
DIANA DAbsolutely great service, the staff is super friendly and very helpful! Well experienced in customer satisfaction!
VALERIE V | Overall ExperienceGreat service
THERESA PEmployees were so polite and helpful. Very personable and made a stressful day less stressful. I spoke with 3 different individuals and they were all pleasant and helpful. I would recommend this location over any location.
ELISABETH MI would like to request a refund for the towdolly I rented. I was unable to use it because my personal vehicle broke down halfway to my destination. I had to return the equipment and will need to rent it again on another day.
JOSE RNothing needs to be improved on. This location did a fantastic job and my Ubox container arrived on time. My stuffs were in good shape. and the driver was very helpful. I will highly recommend Uhaul, especially the one located on Nob hill.
tess bGeneral manager was very nice
ATHENA Dneeded storage for garage remodel. Worked out well. Excellent staff and facility
DANIEL J | Overall ExperienceStaff was very helpful.Aiden did a great job getting me on the road l. Check in was easy and a good experience.
RONALD MI had a total of 4 reservations before I was actually able to get a truck. It was extremely frustrating because I had to extend my lease. I don’t understand how a guaranteed reservation can get changed so many times.
SHANE KVery friendly and accommodating staff, helpful each and every step of the way. Made one of life’s biggest hassles (moving) much less of a headache.
Tara oThe General Manager provided outstanding service! I was almost certain I would leave without securing a U-Haul, but he went above and beyond to make sure I didn’t leave empty-handed. Truly exceptional customer care!
EZEKIEL KThe staff was very rude Had poor customer service when talking on the phone and this comes from the assistant manager his name is Miguel . He does not know how to treat people or talk to people.
BRISEYDA SThe crew was very helpful and the lot is huge.
STEPHEN NGirl who assisted us was friendly and knowledgeable and very helpful!
DANIEL CToo expensive.
Jose R | Overall ExperienceThe security of the building felt a little lax. The alarm did not work properly. If I entered my code on the west end of the building the alarm would still sound when I entered my unit. And the restriction of access in the late evening was a little variable. I tried to get a load at 7pm and the inner doors were already locked but the bay doors opened for me to park. Aside from this the staff was amazing during a very difficult time in my life and they even let me stay late when I first was unloading. Thank you.
crystal f | Overall ExperienceI so happy you guy’s are here for us
MARIA A | First ImpressionsServed the purpose that was needed.
Richard K | Overall ExperienceThe Nob Hill U-Haul in Yakima wa was great. Thank you team for helping me out.
Don L | Overall ExperienceMy beginning experience with the staff and GM weren’t great. I remember I’d call and leave messages. No one would return them.
Maria R | Overall ExperienceStaff was great anytime I was at the store.
Keith M | Overall ExperienceNot necessarily this U-Haul facility but, the reservation center / process in general is frustrating. This is twice now for me so I’m sure it happens to others. Customers find a location close to their needs and then make the reservation for that location. Then U-Haul decides where the customers are going to pick up the equipment. That is crap!!!! I’ve chosen locations so I wouldn’t have to navigate in unknown downtown areas then U-Haul forces customers go go to unwanted areas. Why? If a customer makes a reservation on line for a curtain location then that is were the customer should be able to pick up. And not redirected out of their way. If there isn’t a piece of equipment at the customers location that they choose then the website should indicate to the customer that there isn’t one available so then they can pick the next location not U-Haul.
Don L | First ImpressionsThe layout and units are very hard to find. When the unit wad rented to me I was told there would be a lock and key in the unit, there was not. To get in after hours wasnt very easy either. Looks like the entry key pad needs a additional entry card which I was not given. I hope the rest of my experience will be better
KIMBERLY S | First ImpressionsI loved the clean and secure atmosphere about this facility. I'd have to say my one issue is that the prices definitely increase. It increased about $10 monthly, each year. So be aware.
Traci F | Overall ExperienceMy storage unit was full of rat droppings when I moved out. Staff were rude and unprofessional several times I interacted with them. My move out request was ignored for weeks, and I finally had to call headquarters. Would never store with that location again.
Heather H | Overall ExperienceVery friendly customer associate along with quick and easy rent!! A+ service
BALDEMAR F | First ImpressionsConvenient and well-maintained facility. The staff is exceptionally friendly and helpful. Eli went above and beyond expectations to help us with a difficult situation
Larry L | Overall Experienceall is good
devin c | First ImpressionsFrom the beginning it was nothing but messed up my truck was not ready and I had to pick it up the next day then I get to the storage facility and the unit I had reserved even shown on the map where it was was unavailable and would not be available anytime soon so I had to move into a larger unit more expensive to me I found the whole experience very stressful the staff at the truck place was very nice it was beyond their control the person that had the truck was very late but the staff at the storage facility was very rude not accommodating at all when I confirm a reservation I expected to be ready and available I was not happy with U-Haul at all would not recommend it in the future and would not use it in the future
LISA H | First ImpressionsSome one broke into our storage through the gate roofing and unscrewed the wooden panels inside the storage and stole a laptop and jewelry, I haul didn’t do anything cuz we moved out.
JUANITA H | Overall ExperienceConsidering that my storage unit was paid for through July 8, 2024, and my unit was canceled before anything was explained to me, I feel that I should have either had the option to continue to be in possession of the unit the expiration date on July 8, 2024, or I should have been issued a refund for the 23 days that I paid for but was not allowed to use. As for the staff, before I even had the opportunity to enter the storage facility today, a "punk" with an attitude approached me and rudely instructed me to drive where the arrows suggests the route through the parking lot should be versus the way I entered. Then the same "punk" personally escorted the facility manager over to where I was and the manager demanded to know my name and then demanded that I either remove the lock on the storage unit or that I would be charged a "reoval fee." I had already told the "punk" no less than four times that the lock had been removed, the storage unit emptied, and swept. I feel that I was robbed, that I was a victim of reverse discrimination, and that I was treated rudely and unfairly considering that in the two plus years I have NEVER been late with a payment, and considering that at the time the manager approached me with an attitude and began harrassing me, I had already removed all of my belongings from the unit and did not owe him anything. Instead of checking out the storage unit for himself, he merely chose to take the word of a "punk". I honestly believe that it would greatly benefit them both if they were required to successfully cimplete a training on ethics as well as one on customer service. Jamie L. Estrada
Jamie E | Overall ExperienceFor a senior citizen the access after store closing hours was very inconvenient!
REBECCA S | Overall ExperienceThe doors to the facility needs to have better security and not be opened during the day. The doors should be shut at all times and if your card doesn't work on the security door then you need to receive another and not be allowed in, even with the security buzzer. It was well lit and very clean! Staff was awesome! Thank you!👌👍👌
D'Neydra F | Overall ExperienceEli was great, both employees, I'm sorry, I don't recall the name of the other employee, were fantastic. Their customer service was excellent. I would most definitely recommend U-Haul to others.
DELORIS B | First ImpressionsI leased a 5x5 unit to store my belongings while I transition moving to yakima. When we got the the unit it still had someone else's padlock on it. After going back to the desk and speaking with the manager, he explained the last available 5x5 unit had someone else's stuff and they had to transfer me to a 5x10. The manager argued back and forth with me unnecessarily for 15 minutes that they would not honor the contract I just signed for the 5x5 or do anything to accommodate the mistake that he himself made selling me a unit that didn't exist. Eventually he admitted that they can give me the same rate for one month after the initial free month which he could have just said in the first place. All I wanted was just a normal level of customer service. But instead I got to hear stuff like I must be too poor if I can't afford an extra 20 dollars a month than what I agreed to and signed a contract for. It was an unusually poor experience, and I shouldn't have to feel responsible or pay extra for the mistake of a manager of a facility. I also did not get a contract for the new unit we were forced to agree to or anything in writing that they would honor the 20 dollars off for the first paid month.
MATTHEW P | First Impressionshomeless people are in and out of that place just leaving trash and taking things left behind. very scary location
Michael C | Overall ExperienceOne of the worker is working with me and incomplete job and asking me to wait and work on other customers He helped at least 5 more before come back to me and I’m so mad
RICK T | First Impressionsit’s next to Hope Camp and not that I have anything against the homeless, the doors do not stay closed and they come and go in and out of the side building where the garbage are and then they throw their garbage in there and there’s garbage overflowing everywhere. They hide stuff out in the bushes and I’m sure they’re doing drug deals out there cause it’s exactly what it looks like so as a woman, it took me forever to be able to get everything out of storage because I didn’t wanna go there at night because I felt very unsafe.
HELEN D | Overall ExperienceAwesome experience,pleased with having a storage now.
JUSTIN M | First ImpressionsWent to my unit broken glass every where ended up slicing my tire because of the glass one worker did try to help appreciates that but in the end it costed me 176.00 on a new tire because the slice and it was already a new tire
COTI R | First ImpressionsYou put up with a lot from my brother but reached out to me for payment so that he didn’t lose his items that were inside. I thank you for that.
Patrick H | Overall ExperienceSince the new management arrived facility is much more comfortable.
MARK S | Overall ExperienceThe manager of the Nob Hill location is aware of my issues, complaints & concerns. The location is undesirable as it is next to a homeless camp! I was issued two different outside storage units: the first one had items & garbage from a squatter, the decimd one had garbage & human feces in it! The intercoms don’t work, so when I have an issue, I have to drive back & forth to the office & wait to be waited on! I check in, I get the “welcome message” but when I check out, it tells me “welcome” again! I don’t even know if my units are ever secure!!!?
Shana Z | First ImpressionsI love the online process.
Angela T | Online Move InWe rented a U-Haul 15 ft truck and Auto Transport trailer for a long-distance one-way move, so it was convenient to store our belongings at the same location that we dropped off the truck and trailer, plus the added benefit of a discount for combining the two.
James H | First ImpressionsGreat team! Thanks.
RODERICK S | Overall ExperienceThe person was very helpful and professional. I would definitely recommend everyone.
Juanita N | First ImpressionsThe only thing is giving customers money back for example if they pay for 30 days they move out 2 weeks later they should get return money back
CARRIE J | Overall ExperienceGreat facility just down the road from us very friendly employees. It was easy and accessible to get into the storage unit to move in and out. Loved being able to back into the big indoor garage.
CARRIE O | Overall ExperienceThere are homeless people living in the indoor units! People walking around barefoot with their dogs peeing everywhere. Others with very large, scary dogs walking up and down the aisles. INDOORS! Smell in the facility is awful. I emptied and closed my unit as soon as I saw a needle on one of the unloading carts. The facility does not pro-rate or give credit for moving out of a unit well before the next month is due.
Toni P | Overall ExperienceEveryone was Awesome!! Definitely recommend to family and friends!! Thank you !!! U-Haul !!! Happy Customer, Brandie Westler
Brandie W | Overall ExperienceThe staff was very respectful and nice.
nicole e | First ImpressionsLong waits at service counter
Nasario G | First ImpressionsGray storage unit no flaws.
NICHOLE E | Overall ExperienceThis particular crew here on Nob Hill in Yakima WA have always been curious, polite,helpful, and they really go into detail when you do not understand something. Very put together crew I enjoy doing business with them always. Thank you for being such down to earth crew. Keep it up and do not change a thing you are all perfect as you are.
Pearl W | First ImpressionsI wasn’t informed about what doors were open and closed when. It caused me to be on a useless phone call for thirty minutes just to find out i was in the wrong spot.
REBECCA S | Overall Experience..,
Silvia M | Overall ExperienceThe indoor access time is very inconvenient
CONSUELO G | First ImpressionsAn excellent place for moving and storage.
RODERICK S | First ImpressionsThe manager helped me out and was a valuable when needed I recommend this storage place to anyone looking
SAM S | Overall ExperienceThe homeless camp behind it makes it a little sketchy
Christopher D | Overall ExperienceThe staff was friendly. The place was clean. Thank you very much.
LOYDE G | Overall ExperienceTold a person when I left the last time and he Said he would close out accout but never did Great place never had a problem except that
Kraig T | Overall ExperienceNone
jose s | Overall ExperienceVery friendly and helpful staff. I had a secure and great climate control storage. I recommend this business highly!!!
BALDEMAR F | Overall ExperiencePrice great for Yakima easy in and out☺️
Robin S | Overall ExperiencePeople urinary outside . How do 2 10 by 10, rent for a 10 by20 ? Empty our 1 but still had to pay for 2. There's a wall between the 2, and each one had it's own door and lock. The new office is slow.
ALAN R | Overall ExperienceEverything worked well except for some billing issues at the end, but the staff resolved these issues in a timely manner. Jake
Jake K | Overall ExperienceThis team and facility were absolutely amazing through our past 2 years of moving between 3 states, 4 houses, a hotel stay for 52 consecutive days, and 3 different storage units, 2 UBoxes, multiple trucks, vans, and equipment. I have recommended them to anyone inquiring about storage and moving. Thank you for making all transactions easy!
Jan K | Overall ExperienceOverall it was good. It would more appealing to give incentives for long term clients like me. I had 3 large units at this location for almost 2 years. It would've helped if when I used your guy's truck to move things around that we could've had at least a discount on truck rental. Oh well decided to move my things elsewhere where incentives are given.
Son T | Overall ExperienceI'm very happy with uHaul storage
Oscar A | Overall ExperienceAside from the manager there (I assume that’s who is there all the time), the storage unit was great. Very clean and the other employees were friendly. The manager was rude but everything else was good every time I’ve gone into my unit and into the office.
Blanca G | Overall ExperienceI truly enjoy the easy access the security and the friendly atmosphere of the employees
Charles J | Online Move InStaff is knowledgeable and courteous. Which is rare currently.
LUCAS F | Overall ExperienceVery good customer service.
LOYDE G | First ImpressionsIt is a great location and facility. Sometimes there aren't enough staff around.
TERI P | Overall ExperienceFrom start to finish, our move from Colorado was so smooth. We used a U-Haul truck and moved some of our things into U-Haul storage for over a year. The facilities and equipment were also super clean and well maintained. Customer service was excellent and quick. I always got a timely call back when having to leave a message. I would rate the storage facility on Nob Hill in Yakima ad super excellent!!
linda l | Overall ExperienceJust need a few more workers in the front helping long wait in lines.
DARCELL A | Overall ExperienceExcelente limpios y muy bien asegurados
YOLANDA B | First ImpressionsI wish I got the name of the young woman who helped me/us as we were checking out of the storage and also renting a truck for us to unload the storage area. Despite being completely slammed with a long line of folks needing service, and she was the only one behind the desk, she was efficient, knowledgeable, funny and kind. She methodically took care of each customer and everyone in line remained in good humor. You are lucky to have her as your employee
summer r | Overall ExperienceI would really like to be able to tell Jeanette Hernandez' supervisor how great my experience was because Jeanette went out of her way and spent 30 minutes helping me with the best customer service experience of my entire life. It is obvious why Ms. Hernandez is the manager because of her dedication to taking care of the customers. She also demonstrated her behavior in front of two other employees so they could learn from her example. I would recommend to all of my friends to use the U-Haul facility on Nob Hill! OUTSTANDING!!!
Gale O | Overall Experience6/3/2023
Megan V | Overall ExperienceThe manager, Janette, at this facility is top notch! Extremely welcoming, knowledgeable and helpful! Interactions with other staff were very positive as well!
Cheryl S | First ImpressionsCont. from above: purchased by UHaul & wanted to see how large it is for storage. Looks like an outstanding facility which will complement the facility on 1122 S First St. in Yakima. Do know some of the staff as were at the other facility when met long ago.
MARK S | Online Move InFriendly and very helpful employees! Great overall experience @
Jonathan H | First ImpressionsThank you for being so kind to me... And I hope to do business with this storage facility here soon...
Christopher W | Overall ExperienceThe only thing I don’t like is you can’t access your untit when the sun is down
Bobbie H | First ImpressionsThank you
MA E | Overall ExperienceIt seemed our rates kept increasing. That is why I decided to fully empty the unit.
Nicole T | Overall ExperienceEasy peasy...
Norm S | Overall ExperienceThe move in didn’t work like it said online, but the staff was super helpful and got us squared away in seconds. The storage space was perfect. I like the indoor unloading area and the super clean bathrooms as well. Staff is super friendly and helpful
Zachary H | Overall ExperienceLoud sirens going off every 10 minutes contrary to what I was told cannot be because somebody didn't check in so the sirens go off and they're deafening just deafening. Even after multiple mentions to the office let's get told that nobody's checking in so ain't that busy and I don't like their hours 9:00 in the morning I got s*** to do I could have two loads in by 9:00 in the morning if I can get into the storage facility signed up at 125 next thing you know it's near 200 wouldn't do this again
SHAWN C | Overall ExperienceCard readers were broken only one that worked was inside and the store did not open till 9am so this made it inconvenient to access our unit. Also I was out of my unit on 3/31/23 and the contract was not ended until 2 weeks later after I called and asked what was going on
Michael C | Overall ExperienceVery friendly and informative staff. Convenient loading dock.
Joseph G | Overall ExperienceThis is a very nice facility. It is in a good location right off I82. While I was a customer, I always found this facility clean and everything in working order. Every time I came to access my storage unit the doors and lights always worked. The access panel always worked. There was never any garbage or anything anywhere. This is a great facility.
MICHAEL H | Overall ExperienceNo comments
ROCHELY B | First ImpressionsVery easy to rent very friendly and only took 5 minutes and a signing awesome !!!! Thank You !!!
Brandie W | First ImpressionsBest uhaul.
Epifania M | First Impressionsthese folks were kind, polite, helpful ("have you thought of..") didn't have what we needed initially and basically stood on their heads to find a solution watched them deal with rude/difficult customers with calm, professional behavior (the guy (customer) was a real jerk) I recommend these folks for any moving needs
summer r | First ImpressionsI was told my second month would be free but I never got my free month. I paid every month.
Brandon U | Overall ExperienceGreat customer service
Lizvet C | Overall ExperienceEasy check-in and out plus convenient location off the freeway. Quick access to my unit. The pricing for the space was reasonable plus it was climate controlled.
Jorge S | Overall ExperienceFriendly
Yulia H | First ImpressionsI am truly blessed that u guys gave me a option 2 save my belongings and I am greatful for that thank u so much.
Nicole C | Overall ExperienceNice to have climate controlled storage facility. The entire place was very clean also.
Tony M | Overall ExperienceRichland was very helpful when getting the unit. Great facility!
Cynthia M | Overall ExperienceI would have liked it better if the closing time was at 10 pm
SHIRLEY G | Overall ExperienceLove the staff. Very helpful.
Christina L | First ImpressionsVery nice location, and heated...
Christopher W | First ImpressionsOnce I found the easiest way to get to my unit, moving in was a breeze.
Maura P | Online Move InOverall, our experience was fine. The unit was clean and most of the staff was friendly and helpful much of the time. On occasion we had to interact with an employee that didn't seem thrilled or happy to help us, but it was not a chronic issue. My only real complaint was false or misleading information posted (or allow to be posted) online for the Nob Hill location. We drove from West Valley because it is posted online that "access" hours are from 5am to 10pm, with no further details. "Office" hours and "Access" hours are apparently the same. We got there within the 7 0' clock hour but were promptly asked to leave. We were standing right in front of our storage unit but told that we were not allowed to quickly grab just a couple of small boxes- this was upon our move out. My final verdict: yes, I would recommend Uhaul indoor storage (I have never rented an outdoor storage so I cannot speak to that). I would, however, encourage people not to trust the website and just call ahead of time to avoid wasting a trip (and gas) or be forced to drop everything and leave. The best thing the owner of this location can do is address any incorrect information online, regardless of whether or not they themselves posted it. Ensuring that customers aren't inconvenienced should be a priority.
Gina R | Overall ExperienceOur experience was wonderful both Leligh and Lindsey were very helpful!!!! Thank you so very much!
Michael D | Overall ExperienceVery efficient and speedy process
Joseph G | First ImpressionsI got sick with Covid twice and lost all of my belongings. I had lasting effects from it.
Dianna N | Overall ExperienceVery friendly and efficient staff.
Cathey R | Overall ExperienceThe staff was friendly and helpful. My only complaint is that the size unit I reserved online wasn't available. Not because of the facility but online it need to be changed what sizes are actually at each location. I’m moving states and got to the yakima location to find the unit didn’t exist there. Thankfully there was 1 10x10 available but I ended up having to use 2 units with no space to spare because of the online reservation listing spaces that aren’t available.
Jessica W | First Impressions24 hour access would be great, or not even 24 but later like 10pm or something of that sort .overall good experience
VICTORIA O | Overall ExperienceBad service elsewhere lead me to U-Haul and I had nothing but an amazing experience with them. Extremely accommodating and all about making the customer experience positive and convenient. Everyone at this branch deserves a raise
Cody J | Overall ExperienceNice staff, my unit was ready within the same day as my online move in, clean facility, overall great experience!
Mariya M | Online Move InThank you for your service
Helen c | First ImpressionsGreat people an very helpful
KEVIN H | Overall ExperienceThe young lady that helped me was amazingly sweet. She was so professional.
Sherry L | First Impressions24 hour access would have been more convenient.
Kevin S | Overall ExperienceI appreciate your help and the work u do. Thank u nick
sandra r | First ImpressionsThe staff is outstanding, with a special thanks to lindsy, nick and the other's that conduct themselves in a courteous and professional manner.
RONALD P | First ImpressionsI would tell other people
Tammy B | First ImpressionsAs a first time storage user, very excited! The place is clean and am very excited to store my stuff here.
Tiara G | First ImpressionsPlace is huge with more units coming... helped me out big time thanks guys
GARRY H | Overall ExperienceMade the process very easy, for me.
ADALBERTO R | First ImpressionsI am so impressed by the facility and the very helpful staff! Lela was my first contact and the was very helpful! When we first arrived we talked with LaRue who was also very helpful! Thank you to all who helped us. Moving is stressful enough so it was a blessing to work with such positive people!
Michael D | First ImpressionsThe staff was very helpful in getting us the storage we needed even when the larger storage unit wasn’t available. Thank you
Jo M | First ImpressionsOnly I think I would say is I would have liked it to be open 24/7 but I do understand security reasons but other than that 10 out of 10 recommend.
isabel m | Overall ExperienceMy only complaint was where I was located at first the motion section for the lighting didn't work correctly so we had to use a head lamp to see in my storage unit so I paid for a bigger storage in a different spot.
Marion T | Overall ExperienceClean, safe and professional
Michele V | Overall ExperienceN/a
Yoselyn R | Online Move InStaff was awesome would definitely rent there again when I need storage
BRITTANY D | Overall ExperienceI will recommend and actively promote the local U-Haul owners and employees and amazing facility and clean and professional services whenever possible. I truly wish I could nominate the Nib Hill location and 1st Ave locations for a service award. Thank you from the McClsins
Jesse M | First ImpressionsGreat facility easy and fast in and out in 10 minutes
EDUARDO D | First ImpressionsIt was very good, Nick was very helpful and knew what he was talking about. Yes I would recommend the U-Haul storage to others.
Eugenia O | First ImpressionsNick the general manager helped me get a storage unit. Was very easy to understand his explanations. The unit was clean I would recommend my friends
MELINDA B | First ImpressionsJimmy is the BEST employee ever!!!
Kelly C | Overall ExperienceI have never used U-Haul storage, before. I couldn't be happier. The office staff was the best! Kuddos to them!
wayne n | Overall ExperienceJimmy was extremely helpful and friendly!
Janet C | First ImpressionsEverything was amazing..you guys made my move so much easier..Thanks
Adolfo G | Online Move InOnly drawback I had was with Jimmy Alderson who was unpleasant 4 or 5 times we had to engage him.All else an A+.
earl A | Overall ExperienceThe people are very nice
Anne R | Overall ExperienceNobody told me I had to pay extra if I want in past 5pm
Bryan C | Online Move InFriendly staff! Fast service!
MARIE W | First ImpressionsExcellent customer service thank you
JESUS F | Overall ExperienceHave no bad comments. Just good ones. Keep it up.
Emelie V | First ImpressionsNick was very pleasant and explained everything clearly. Thank you Nick!
Sylvia N | First ImpressionsJimmy was an absolute blessing and provided exceptional customer service, and made my entire experience from start to finish, an absolute pleasure. I had been dreading even the thought of having to arrange to move my things yet again, and procrastinating for a week, because I believed it would take several attempts to accomplish all of the things that Jimmy handled with such kindness and care, and patiently and efficiently took care of within 20 minues or less! Thank you so much Jimmy, you have no idea how much I appreciate you! If I were to rate my entire experience from one to ten, based on your professional expertise, I would rate ten all the way!
Jamie E | First ImpressionsRichland the girl working the front desk when I went to check in was amazing! She was polite and friendly and didn't make the situation at all awkward. She explained the rules and answered all my questions and the best part was she didn't take 20 minutes to check us in.
Lindy J | First ImpressionsStored my stuff here for about 6 months while buying a house and had no issues. Units are secure and it was easy to get to my stuff when needed. Best of all the staff was friendly and super easy to work with.
Travis R | Overall ExperienceGreat customer service. Very convenient and fast.
Stephanie S | First ImpressionsJim Alderson at the East Nob Hill facility in Yakima Wa gave excellent service.
Joanne u | First ImpressionsMore outside units would be useful.
Melissa C | First ImpressionsThe facility is not secured to unauthorized visitors because the entrance doors open at anytime to anyone, with or without an access card. I was assured there was plenty of security given that the building sits next to a large homeless shelter.
Arlene S | Overall ExperienceThe place is always clean and the employees are awsome and friendly and treated you as friends and family
SHANE T | Overall ExperienceFriendly staff, nice location. Unloading was kind of difficult. The landing is about an inch lower than the entrance of the building which made the carts a bit difficult with a full load.
Richard G | First Impressionsthe lock was broken 😠 other than that fine.
monica f | First ImpressionsWhat an awesome experience! Moving is stressful especially an out of State move, or it's supposed to be! But U-Haul made all the stress disappear! Not only will I use U-Haul if I ever move again, but I will tell everyone I know to do the same!!
Tina W | First ImpressionsYour staff are the nicest people and so helpful.
Doreen A | Overall ExperienceIt was a little strange coming in because my access was denied and alarms were going off. The website didn’t let me know that the after hours were no longer available.
Selena N | Online Move InThe individual that checked us in was very kind and we appreciated all advise she gave us. She was very excited to hear we had just moved here and she was very kind.
Vanessa R | First ImpressionsThe lady was very friendly and explained all of the rules and regs to me.
Cathey R | First ImpressionsAwesome people an great help
Kevin H | Overall ExperienceJimmy was so helpful. And accommodating. I’m a senior lady and he made my move-in very easy for me.
Arlene S | First ImpressionsJimmy helped me I am almost 60 years old and I must say Jimmy is one of the most professional and kind representative I've ever felt with A1 in my opinion
kathy h | First ImpressionsLyndsay was very helpful
Gabriela O | First ImpressionsIt's run by knowledgeable and efficient and kind people. Clean facility and good security.
Tonya C | First ImpressionsExpensive
linda l | First ImpressionsThe guy in the front it was good customer Service
JESUS F | First ImpressionsStore manager was always rude and never failed to make smart comments. The phone is never answered when you call. Their was always only one person helping at a desk with a line. The staff that usually opens up the storage units are always nice!
Denise G | Overall ExperienceAll my stuff came out with roaches when I never had them for what I was paying
Orlando D | Overall ExperienceAlways very accommodating and friendly
DARCELL A | First ImpressionsRichland is an awesome employee!! She is sweet and funny. Very helpful to my needs too. Great employee!! Give her a RAISE
ALLYSON K | First ImpressionsRichland was accommodating and awesome!
PATRICIA J | Online Move InThe price was right.I got the first month free. Great place to store your stuff....
Michelle M | Overall ExperienceThe white man at the desk helped me thoroughly even tho there was a line he was not getting impatient or trying to rush me out the door, I have a lot going on and I have to find a place as mine is being sold by the lanlord so I got controlled units and hopefully it will fit all my stuff :)
Lana D | First ImpressionsShowed up and was helped by Jimmy who did a great job at explaining everything and getting me all set up. After I checked my unit, I returned to get a lock because there wasn’t one in my unit. At that same time there was a rush of people in the store and Jimmy got through everyone like a complete professional and I didn’t have to wait long. Thanks Jimmy!
Rogelio R | First ImpressionsI would've gave 5 stars but its hard to get to my unit when i need it because of what others have done and hours have been limited
Neva M | First ImpressionsJimmy, Nicholas, and Lindsey were great help.
Jorden G | Overall ExperienceThe staff was very friendly and helpful!
Diana F | Overall ExperienceThis is the best storage facility I have seen anywhere. Large indoor climate controlled with easy access
Larry L | Overall ExperienceThe guy that helped me was awesome, he was helpful and very nice and informative. Upon my visit I was just going in to rent a storage which I did (by the way storage display was very helpful) I expressed that I was moving and also needed a cargo but was going to rent one in another town upon that the guy was nice to help me find a cargo in another city and was able to book a cargo and same time and get all that set up for me. I left this place amazed if his customer service and taking tht xtra step. Thanks I will definitely send some people to this uhaul place on E. Nob hill and doing my business here. Keep up the good work.
Joanna G | First ImpressionsQuick & pretty easy setup online. Facility is accessible, easy loading.
Ryan L | Online Move InGuy was very nice and informative
Doreen A | First ImpressionsLa persona fue muy amable
Gregoria S | First ImpressionsThe U-Haul on east no hill employees are real kind and make you feel right at home.the friendly attitude the staff have.is awesome.thank you guys keep up the great work.for those looking for a great storage units U-Haul of yakima east nobhill is the place you want
Roberto R | First ImpressionsEverything was good the only thing that would of been nice. Is that if you guys can provide info online to say that “ by getting a storage unit, with the 1st month for free - needs to be In- person only” I didn’t know until I went to main location, to get my storage information. When I asked the person he said “ Well, I can’t do anything about it, you needed to come in, in person! “ so my response was, I’m sorry Sir, I didn’t know that you guys were doing the free month with the rental of a storage, and needed to be In person. That’s not what the online website says.. I ask to see if they can do the next month for free. He said No and did not give me a reason, why?.. He didn’t even give me a receipt to confirm my purchase, like I requested. ( I have it in my email ). This is not how I wanted to start my business with you guys, but since I really needed the unit, I didn’t have no choice. Thank you!
Aristeo B | Online Move InJimmy was a great representative and very polite
Corinna D | First ImpressionsMy assigned storage room is furthest from the only working entrance. It is a huge building. There are many entrances, but they are “inoperable” and do not allow access. Staff told me it is because the building is not finished being built. The storage business hours are falsely displayed in many places and it is not 24 hour access, it isn’t even regular hour access. Storage hours are the same as office hours, but nobody including staff informed me of that. I understand if hours are different due to covid, however, ALL the signs in the building and online could be updated. It is false advertising and will be reported to the BBB. There were several available storage rooms that were much closer to the only door of access so why was mine placed so far from it. Some staff members were rather rude to tell me I could “just get storage elsewhere” when I expressed my concerns. I won’t recommend uhaul storage to anyone I know. Mike was the only person to help explain issues to me even though he was unable to help make it right. Basically, all staff told me to deal with it, or I could get storage elsewhere. Inconvenient location of the storage room within the huge building from the only service entrance. Falsely advertised hours of access to storage online and at the facility. Rude and unhelpful customer service.
Casandra Q | Online Move InVery helpful
Esperanza A | First ImpressionsThe facility is great, with awesome security features and the customer service is top notch!
Jessica B | First ImpressionsIncredibly nice place. Everything looks brand new and very clean.
KELLY K | Overall ExperienceThis facility is very busy on the weekends and very under staffed. The wait time for help takes 10-15 min or longer each time ive been in there. This isnt because of a line its cause the employees are else where unaware of the people inside.
SCOTT J | Overall ExperienceI had one of the worst experiences of my whole life at this location. My belongings got stolen from our truck the second night putting us almost 3 full days behind... I was charged over 130 dollars and treated like criminal.... I was lied too, both me and my sick girlfriend had to walk to the closes gas station since our vehicle ran out of gas on a different date... Both me and my family which is a big part of the selah -Yakima community will never rent from U-Haul again. I believe they are doing something completely unfair and wrong as they have also tried to bill me and charge my card for almost 600 dollars... which I did not authorize and will not authorize until court... you simple don’t treat customers like this especially Simone who rents several times a year. I hope they never treat anyone let alone a customer they way me and my girlfriend both where treated.
BRANDY W | Overall ExperienceHad difficult time getting access to the unit. Had a MANAGER yell about me not knowing a special key code required to access unit location. Did not know needed a key pad and pad location not easily located in office area NOT MY FAULT that wasnt made aware at time of rental.
Raven S | Overall ExperienceEmployees at this location are top notch very friendly and warm
Richard a | Overall ExperienceLinsey was excellent, thorough, professional & friendly. When we were there to rent our unit she was the only employee present. She handled at least a dozen other customers. Including an upset customer, checking out & receiving rentals. I was there 90 minutes after I paid for the unit before she could show me the unit. As a manager is the past, I would say you are blessed with a caring, friendly & super professional employee. She amazed me her coping skills & professionalism.
Mark J | First ImpressionsLove the new Yakima location.... easy garage parking for quick secured loading and unloading.... all temp controlled .... great place for all your moving needs
THOMAS V | Online Move InVery nice!
Cliff B | Overall ExperienceI really liked the online option to reserve a storage unit. I was working long hours and didnt have the time to go in person and having the option to do all this online was super convenient. It was a very simple and quick process. When I pulled up to the unit, it was all ready to go with a lock and key waiting inside.
Rosa C | Online Move InI have always found the staff at U-Haul very friendly and easy to work with.
Dana S | First Impressionseveryone at the E. Nobhill U-haul facility was friendly and helpful! Also everything there is so clean and orderly! even the storage units! the cleaning team went through 3 times in just the 2 hours we were there yesterday!!! and even they were friendly, courteous and happy! this must be a great place to work!!!!
Lori S | First ImpressionsI was helped by Jim on my first visit and he was very helpful. Les assisted to close my unit and was also very helpful. Will recommend!
Elizabeth H | Overall ExperienceA family situation Thank you for being there Please text 5096544723 if any funds or clean up is Needed. Thanks again, Ken Stevens
Kenneth S | Overall ExperienceStaff is professional
Travis B | Overall ExperienceThank you Thank you Cleaned up a overwhelming family situation
Kenneth S | First ImpressionsI used U-Haul for storage, truck rental 4 times and many many boxes. Their boxes are the best. Would recommend U-Haul for all moving needs.
Ruth A | Overall ExperiencePeople are rude
Steveejo C | Overall ExperienceThe staff took forever to answer the phone to unlock my unit, it always took longer to get someone to open the unit then the amount of time I needed in it.
Zachary W | Overall Experiencevery busy and could of had another employee to help out, the only employee was a little overwhelmed but handled it well.
Jimmie H | First ImpressionsThe staff at the East Nob Hill U-Haul location are helpful and professional. It would be helpful if they consistently wore masks when working with customers. Otherwise they would be five stars all around.
KATHERINE H | First ImpressionsThis is one of the most friendly, clean and well-managed U-Haul stores I have ever been to. I have used U-Haul on and off for 30 years.
Michael H | First ImpressionsVery friendly, clean, great access. Highly recommend
LES F | First ImpressionsLindsey was quick, through and had us set up in no time. Liked the fact that the storage was indoors and easy to access for loading and unloading. Great experience!
Judi D | First ImpressionsDidn't like the fact it had a second lock on the storage unit. Just a way to stay in control. Got out of there as soon as could.
Jerry A | Overall Experiencemost .
William H | First ImpressionsIt would be nice if I did not gave to ask a staff member every time I needed in my unit. The facility is clean and well lit. The staff is professional, I asked about the access I was told the hold up was the city giving permits, which isn't their fault.
Naomi H | Overall ExperienceKristopher was EXTREMELY helpful!!!
Sabrina A | First ImpressionsEveryone was awesome and very helpful
Marcela G | First ImpressionsStaff is awesome!!
Jon H | First ImpressionsGreat people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Thank you.
Gregory B | First ImpressionsVery friendly staff. Great team, very helpful. They all deserve promotions. They helped me thoroughly with patience and excellent. Staff went above and beyond.
Adrian R | First ImpressionsGreat service!
john m | Overall ExperienceThank you for everything.
gary c | First ImpressionsEverything was great really great customer service very helpful
Steven C | First ImpressionsWe rented this unit yesterday & so far so good. Good prices & good service!
john m | First ImpressionsYes
William M | Overall ExperienceI have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.
Mark H | Overall ExperienceI have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.
Mark H | Overall ExperienceWhen I checked in I got Military discount but first auto payment charged full When I move out they said I had to wait till Monday not from area. Plus they didn’t thing they prorate. Over charged
shelli k | Overall Experience1. U boxes were 7 days late 2. For 6 days no one could tell me where my boxes were 3. 1st 2 boxes showed up at 8 pm at night next 3 at 4 PM the next day 4. Poor communication and follow up
Benjamine Y | Overall ExperienceThe ubox coordinator, Ms. Mock was horribly rude and failed to apologize on the company's behalf. Constantly accused me when I had everything in writing. Nasty attitude. Not timely with responding
JARQUITIA W | Overall ExperienceGreat service. I recommend this service to anyone relocating and is concerned about the safety of their products. I moved from Florida to Washington and all my belongings arrived in Washington intact.
Janette R | Overall Experience