Customer Reviews for U-Haul Storage at East Nob Hill

1,148 reviews

2304 E Nob Hill Blvd   Yakima, WA 98901

(509) 453-8110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 453-8110

2304 E Nob Hill Blvd
Yakima, WA 98901

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It would be useful to have the representative to inform you that the glass packing kit includes a box that is not packaged with the kit, and that you will need to grab one separately. As one would be fully aware, moving can be stressful enough, and any hiccups avoided would be greatly appreciated. When we got to my daughter's apartment to assist with packing, I opened the glass packing kit to find out that there was no box included in the package. What a disappointment, as the package clearly states that “box with handle included”. And no where in the store where I picked up the kit did it note that box is included box, but you will need to grab one as not packaged with the kit. When returning the rental truck back, I explained the situation and kindly asked to return the kit as it was not used due to no box was included. The representative apologized for not letting me know that I needed to grab a box on my way out and indicated because I had opened the “kit”, it was not returnable. It was clear that I didn't utilized the kit. He directly me to another gentlemen and was told the same and proceeded to say that he would give me a “free” box. I'm a bit puzzled as to why he would say, “free”, when I paid for it but was not told that it was not packaged with the kit? I felt that the two gentlemen's customer service was poor and felt that they didn't offer any help nor given me any time to explain the reason of my displeased with their service. With this experience, it's said that I do not have any desire to continue to use this location nor would I recommend to use the Nib Hill location for their moving need.

EDNA M. 
Rating:
5.0

Customer did not leave a comment.

Conner R. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

The only issue I had was the communication of truck pick up venue change from 1st Street to Nob Hill could have been much clearer. I did not even know the Nob Hill location existed. Now I do! Everything else was great!

Michael S. 
Rating:
3.0

Rent for two days not know how things would go. Returned it 22 hours earlier. This was our 5 I haul rental in the last 2- months. The above questions should allow a rating system. The previous time we rented the equipment and service was good. Mike has been great ever time. The other gentleman I can't say that.

Dave C. 
Rating:
1.0

There was an issue I had to get fixed because the wiring was installed incorrectly.

Jeremy D. 
Rating:
1.0

Get better customer service

Sebastian L. 
Rating:
5.0

Customer did not leave a comment.

KURTIS W. 
Rating:
3.0

The pivot point on the dolly did not move correctly. It looked like it had not been lubed.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

guadalupe A. 
Rating:
5.0

Helpful staff answered all our questions

David A. 
Rating:
4.0

same see other comment

CECILIA M. 
Rating:
4.0

Employee was worried more about finishing putting blankets and tape on. Shelf than checking in my vehicle

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Carl Y. 
Rating:
5.0

Every thing was very clean and everyone was very polite so I'd say your doing a great job

Lance B. 
Rating:
4.0

Good!

Duane U. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

I usually rent from another location in town. When I showed up to pick up my truck I was told I was moved to this location. I would have liked to have been told ahead of time about the switch.

Marie W. 
Rating:
1.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

El personal es muy amable y tratan de ayudar a conseguir lo que necesitas

Jorge G. 
Rating:
5.0

Prompt and friendly service! Thank you

Andrew F. 
Rating:
3.0

Customer did not leave a comment.

Kassandra B. 
Rating:
5.0

Great trailer

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Dick H. 
Rating:
5.0

Nothing to improve, everything was easy to obtain and met all my needs. Will rent from U-Haul again for any future needs.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

I will recommend and actively promote the local U-Haul owners and employees and amazing facility and clean and professional services whenever possible. I truly wish I could nominate the Nib Hill location and 1st Ave locations for a service award. Thank you from the McClsins

Jesse M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLYSON KATHLEEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Customer here was a great experience. I appreciate the staff.

Edith J. 
Rating:
4.0

Nothing did everything right an still got charged 35 dollars

RAYMOND B. 
Rating:
5.0

Nick was at the desk. Friendly and relatable. We had a good chat while he worked. Service was good over the phone for scheduling. Vehicle was comfortable and adequate to the task. Great experience, change nothing…

Paul O. 
Rating:
4.0

Front desk is very helpful and responsive!

katy M. 
Rating:
5.0

Customer did not leave a comment.

Cecilio V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roseanne j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORBERTO B.  |  Overall Experience 
Rating:
3.0

Return was fine

Jeffrey F. 
Rating:
5.0

Great facility easy and fast in and out in 10 minutes

EDUARDO D.  |  First Impressions 
Rating:
5.0

Nothing. You met or exceeded my expectations in all aspects of the transaction, start to finish. Thank you.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Janelle N. 
Rating:
5.0

It was very good, Nick was very helpful and knew what he was talking about. Yes I would recommend the U-Haul storage to others.

Eugena O.  |  First Impressions 
Rating:
5.0

Professional and courteous is what I experienced when I visited. Very appreciative, thanks!

Harry F. 
Rating:
5.0

These guys really helped me out when my trailer lights weren't working. They were checking my fuses and even helped me change out my ball to a 2 in. One with the tools they had.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Curt F. 
Rating:
5.0

I have no complaints about the uhaul boxes, a good system that worked well for my situation.

Dan J. 
Rating:
5.0

Nick the general manager helped me get a storage unit. Was very easy to understand his explanations. The unit was clean I would recommend my friends

MELINDA B.  |  First Impressions 
Rating:
3.0

Trailer was dirty. Lots of dried dirt on all surfaces. Not much of a problem since it was a car trailer, but still, it wasn't clean. Great location with loads of space and a huge selection.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

PETER F.  |  Overall Experience 
Rating:
4.0

Great customer service after we'd been waiting in line behind some people that didn't have a clue and we watched this poor guy try as hard as he could to be patient with them and explain repeatedly that he didn't have the information the person was looking for, that they'd need to contact their return location. He was probably emotionally drained by the time we got to the front of the line, and he was still kind and courteous to us and kept good humor. Kuddos on a rough day!

Gabriel B. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
4.0

I think you guys did a good job. Thank you.

Saundra K. 
Rating:
4.0

Jimmy is the BEST employee ever!!!

Kelly C.  |  Overall Experience 
Rating:
5.0

Location was friendly, staff was quick and helpful.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Blanca L. 
Rating:
1.0

Signage was not clear on where to park. Nobody was outside in the lot. So I parked in the line up of vehicles. When I finally found someone inside at the desk they made me move it to under an awning and made me feel like I was dumb because I didn't see the signs (what signs?!) about where to go with returns. (Signs may have been by only one entrance? ) Overall, staff at this location were not friendly, surly even. Would not come back to this location.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  First Impressions 
Rating:
5.0

I have never used U-Haul storage, before. I couldn't be happier. The office staff was the best! Kuddos to them!

wayne n.  |  Overall Experience 
Rating:
5.0

Good

OSCAR M. 
Rating:
5.0

Jimmy was extremely helpful and friendly!

Janet C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justice P. 
Rating:
3.0

The truck leaked all my items were soaked. Not very pleased. Should get a refund it's ridiculous.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

jesse R. 
Rating:
5.0

Jeremy knows his stuff and is very efficient.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
1.0

Huge issues getting out and then surprise charges after returning a clean truck with the right amount of gas on time. With no explanation.

john M. 
Rating:
5.0

All in all great experience

DAVID V. 
Rating:
3.0

WENT AND PICKED UP TRAILER AND SAW THAT IT WAS DIRTY, MENTIONED I WAS MOVING FURNITURE IN IT, WAS TOLD IT WOULD BLOW OUT AS I DROVE. I HAD TO CLEAN TRAILER BEFORE USE, BROUGHT BACK CLEANER THAN IT LEFT FACILITY.

David N. 
Rating:
5.0

Customer did not leave a comment.

Gabriel H. 
Rating:
5.0

Everything was amazing..you guys made my move so much easier..Thanks

Adolfo G.  |  Online Move In 
Rating:
5.0

Fast, friendly service for pick up and return

SONYA S. 
Rating:
1.0

First of all, have your employees follow the Yakima county health department mandated Covid policy and where a mask. Second, take care of the customer first before doing other tasks.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Only drawback I had was with Jimmy Alderson who was unpleasant 4 or 5 times we had to engage him.All else an A+.

earl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RAY N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
3.0

Once again, the location was fine, but the over experience of dealing with U Haul was a fucking disaster once again.

Braden M. 
Rating:
1.0

Gas wasn't recorded correctly, it's like they say return it full even when it's not full to start. Returned clean, one small strip of mud where the pull down door sits, was told to take it to a car wash or pay $50 for a cleaning charge. When I disagreed with the cleaning charge, the employee to his subordinate to charge me anyways, after some arguing with the employees, they brought me a mop. I mopped the streak for less than a minute and the employee said it was good, I laughed and responded “ that's what you were going to charge 50 dollars for? Lazy ass employee just laughed and said it was how it was. Will never use this location again.

MICHAEL S. 
Rating:
4.0

More rentals available.

SONYA S. 
Rating:
5.0

Excellent customer service thank you

JUAN C. 
Rating:
4.0

Personnel was wrapping up with another customer return and it was before closing, but they didn't finish until done with their client. When done with them, the Uhaul rep just walked away, didn't acknowledge me at all, went into the store, locked it and left. Kinda rude. I understand the closing and leaving... but come on, at least greet me and say that you need to leave, are closing, and are reluctant to help.

DANIEL D. 
Rating:
5.0

Extremely helpful and kind. Vehicle AND Storage Unit were ready on-time!! Thank You~

MICHEAL G. 
Rating:
5.0

The people are very nice

Anne R.  |  Overall Experience 
Rating:
5.0

It all worked perfectly for us, I can't think of anything to,change or improve on. The girls at this site were real kind and knowledgeable so keep them as long as they want to work there.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

sarah s.  |  First Impressions 
Rating:
5.0

I assume stickers come off over time but there was a lot of things not marked.

BEVERLY JANINE B. 
Rating:
5.0

Very nice and friendly workers easy to figure out what needs to be done before heading out also not bad prices

ALMA Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

Customer service could be better. Employees seemed like they really didn't care and would rather not leave there chair then assist customers.

Michael N. 
Rating:
4.0

Pretty expensive delivery charge and pickup charge. Should have a deal when you rent 5 like we did, we pay a lot per month, so delivery should be included. We won't do this again based on the delivery charges.

Jeff R. 
Rating:
1.0

Nobody told me I had to pay extra if I want in past 5pm

Bryan C.  |  Online Move In 
Rating:
5.0

I originally stopped at the uhaul in Yakima on first street to rent the trailer. One of the employees was laying on the counter sick as a dog coughing everywhere. He couldn't lift his head up he was so sick. I left that location. All I thought was are you fucking kidding me . How the hell does a company allow an employee at work in the middle of a God damn pandemic who has flu/Covid like symptoms? If I get sick I plan on going viral on their ass. The folk at the next uhaul were great

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

NEVIN R. 
Rating:
5.0

Friendly staff! Fast service!

MARIE W.  |  First Impressions 
Rating:
5.0

Excellent customer service thank you

JESUS F.  |  Overall Experience 
Rating:
5.0

It was hard for me to know where to drop off the trailer. The sign says equipment returned but it didn't seem right for me to be dropping a trailer just in the middle of the parking lot.

MARK EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
3.0

The pods showed up late in the afternoon on the day of delivery after i was told the drop off would be around noon. On pick up Uhaul called to ask about the road conditions and the state of our driveway. I responded that everything was fine. Then I was informed that the driver was on the way. The truck never showed up. I called 4-5 times over that day to see what was going on. Every time until the call at 4:45 PM I was told the truck was on the way and the pods would be picked up that day. This was important because the sale of our house was the day after the pods were scheduled for pick up, so if Uhaul was late it made it impossible for the buyers to move their stuff in. At 4:45 I was told that the driver was not coming until the next morning. When the driver did arrive, a day late and at noon, the next day she told me the dispatcher had her sit in the office all day until I sent pictures of the roads and driveway. That was never told to me and because of the lack of communication my pods were picked a day and a half late complicating our house sale and the move. It was incredibly frustrating.

David B. 
Rating:
3.0

Not U-Haul's fault but the location is near a homeless camp. It was a little unsettling when my wife and daughter had to wait to pick me up there at night while I was delayed filling my friend's truck with gas. Our trailer had a very strong kerosene or diesel smell. I rented the trailer to move some furniture. We tried but it was impossible to exchange a trailer in the Puget Sound area. They suggested we drive back 130 miles for an exchange.

LEO L. 
Rating:
5.0

The person that helped with picking up the trailer was so helpful and made sure everything worked. Even switched out a fuse for me.

Tami D. 
Rating:
5.0

Have no bad comments. Just good ones. Keep it up.

Emelie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madelyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

cynthia P. 
Rating:
5.0

The gentleman helping make sure everything was good to go needs a increase in his salary. Great guy super helpful and assuring.

DAVID C. 
Rating:
5.0

Jim and lyndsey are both great to work with. Jim has assisted us with a hitch, temp control storage unit and packing supplies. Lyndsey Help us with our rental truck. Love this place.

JOANNE U. 
Rating:
5.0

Good service. Thank you.

BRIAN Y. 
Rating:
4.0

Customer did not leave a comment.

ineke O. 
Rating:
5.0

Customer did not leave a comment.

Adolfo M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha H.  |  Overall Experience 
Rating:
5.0

Nick was very pleasant and explained everything clearly. Thank you Nick!

Sylvia N.  |  First Impressions 
Rating:
5.0

Jimmy was an absolute blessing and provided exceptional customer service, and made my entire experience from start to finish, an absolute pleasure. I had been dreading even the thought of having to arrange to move my things yet again, and procrastinating for a week, because I believed it would take several attempts to accomplish all of the things that Jimmy handled with such kindness and care, and patiently and efficiently took care of within 20 minues or less! Thank you so much Jimmy, you have no idea how much I appreciate you! If I were to rate my entire experience from one to ten, based on your professional expertise, I would rate ten all the way!

Jamie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Richland the girl working the front desk when I went to check in was amazing! She was polite and friendly and didn't make the situation at all awkward. She explained the rules and answered all my questions and the best part was she didn't take 20 minutes to check us in.

Lindy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WOODY G. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

BRENNAN M. 
Rating:
4.0

Waiting for my credit of 5 days for being late

Richard G. 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Stored my stuff here for about 6 months while buying a house and had no issues. Units are secure and it was easy to get to my stuff when needed. Best of all the staff was friendly and super easy to work with.

Travis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MORGHANNE M.  |  Overall Experience 
Rating:
5.0

Great customer service. Very convenient and fast.

Stephanie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISELDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew P.  |  Overall Experience 
Rating:
5.0

Jim Alderson at the East Nob Hill facility in Yakima Wa gave excellent service.

Joanne u.  |  First Impressions 
Rating:
3.0

More outside units would be useful.

Melissa C.  |  First Impressions 
Rating:
5.0

The facility is not secured to unauthorized visitors because the entrance doors open at anytime to anyone, with or without an access card. I was assured there was plenty of security given that the building sits next to a large homeless shelter.

Arlene S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alex G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lydia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porfirio N.  |  First Impressions 
Rating:
5.0

The place is always clean and the employees are awsome and friendly and treated you as friends and family

SHANE T.  |  Overall Experience 
Rating:
3.0

Friendly staff, nice location. Unloading was kind of difficult. The landing is about an inch lower than the entrance of the building which made the carts a bit difficult with a full load.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F.  |  Overall Experience 
Rating:
4.0

the lock was broken 😠 other than that fine.

monica f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

What an awesome experience! Moving is stressful especially an out of State move, or it's supposed to be! But U-Haul made all the stress disappear! Not only will I use U-Haul if I ever move again, but I will tell everyone I know to do the same!!

Tina W.  |  First Impressions 
Rating:
5.0

Your staff are the nicest people and so helpful.

Doreen A.  |  Overall Experience 
Rating:
5.0

It was a little strange coming in because my access was denied and alarms were going off. The website didn’t let me know that the after hours were no longer available.

Selena N.  |  Online Move In 
Rating:
5.0

The individual that checked us in was very kind and we appreciated all advise she gave us. She was very excited to hear we had just moved here and she was very kind.

Vanessa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence C.  |  Online Move In 
Rating:
5.0

The lady was very friendly and explained all of the rules and regs to me.

Cathey R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dillon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beverly A.  |  First Impressions 
Rating:
5.0

Awesome people an great help

Kevin H.  |  Overall Experience 
Rating:
5.0

Jimmy was so helpful. And accommodating. I’m a senior lady and he made my move-in very easy for me.

Arlene S.  |  First Impressions 
Rating:
5.0

Jimmy helped me I am almost 60 years old and I must say Jimmy is one of the most professional and kind representative I've ever felt with A1 in my opinion

kathy h.  |  First Impressions 
Rating:
5.0

Lyndsay was very helpful

Gabriela O.  |  First Impressions 
Rating:
5.0

It's run by knowledgeable and efficient and kind people. Clean facility and good security.

Tonya C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine M.  |  Online Move In 
Rating:
4.0

Expensive

linda l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F.  |  First Impressions 
Rating:
5.0

The guy in the front it was good customer Service

JESUS F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gina Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley b.  |  First Impressions 
Rating:
2.0

Store manager was always rude and never failed to make smart comments. The phone is never answered when you call. Their was always only one person helping at a desk with a line. The staff that usually opens up the storage units are always nice!

Denise G.  |  Overall Experience 
Rating:
1.0

All my stuff came out with roaches when I never had them for what I was paying

Orlando D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
5.0

Always very accommodating and friendly

DARCELL AHTANUM S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRA R.  |  First Impressions 
Rating:
5.0

Richland is an awesome employee!! She is sweet and funny. Very helpful to my needs too. Great employee!! Give her a RAISE

ALLYSON KATHLEEN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MAHLON Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer l.  |  First Impressions 
Rating:
5.0

Richland was accommodating and awesome!

PATRICIA J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose V.  |  First Impressions 
Rating:
5.0

The price was right.I got the first month free. Great place to store your stuff....

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelsey k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane G.  |  First Impressions 
Rating:
5.0

The white man at the desk helped me thoroughly even tho there was a line he was not getting impatient or trying to rush me out the door, I have a lot going on and I have to find a place as mine is being sold by the lanlord so I got controlled units and hopefully it will fit all my stuff :)

Lana D.  |  First Impressions 
Rating:
5.0

Showed up and was helped by Jimmy who did a great job at explaining everything and getting me all set up. After I checked my unit, I returned to get a lock because there wasn’t one in my unit. At that same time there was a rush of people in the store and Jimmy got through everyone like a complete professional and I didn’t have to wait long. Thanks Jimmy!

Rogelio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald B.  |  Overall Experience 
Rating:
4.0

I would've gave 5 stars but its hard to get to my unit when i need it because of what others have done and hours have been limited

Neva M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond C.  |  First Impressions 
Rating:
5.0

Jimmy, Nicholas, and Lindsey were great help.

Jorden G.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

Diana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry L L.  |  First Impressions 
Rating:
5.0

This is the best storage facility I have seen anywhere. Large indoor climate controlled with easy access

Larry L L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherryl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie L.  |  First Impressions 
Rating:
5.0

The guy that helped me was awesome, he was helpful and very nice and informative. Upon my visit I was just going in to rent a storage which I did (by the way storage display was very helpful) I expressed that I was moving and also needed a cargo but was going to rent one in another town upon that the guy was nice to help me find a cargo in another city and was able to book a cargo and same time and get all that set up for me. I left this place amazed if his customer service and taking tht xtra step. Thanks I will definitely send some people to this uhaul place on E. Nob hill and doing my business here. Keep up the good work.

Joanna G.  |  First Impressions 
Rating:
5.0

Quick & pretty easy setup online. Facility is accessible, easy loading.

Ryan L.  |  Online Move In 
Rating:
5.0

Guy was very nice and informative

Doreen A.  |  First Impressions 
Rating:
5.0

La persona fue muy amable

Gregoria S.  |  First Impressions 
Rating:
5.0

The U-Haul on east no hill employees are real kind and make you feel right at home.the friendly attitude the staff have.is awesome.thank you guys keep up the great work.for those looking for a great storage units U-Haul of yakima east nobhill is the place you want

Roberto R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kylie P.  |  Online Move In 
Rating:
3.0

Everything was good the only thing that would of been nice. Is that if you guys can provide info online to say that “ by getting a storage unit, with the 1st month for free - needs to be In- person only” I didn’t know until I went to main location, to get my storage information. When I asked the person he said “ Well, I can’t do anything about it, you needed to come in, in person! “ so my response was, I’m sorry Sir, I didn’t know that you guys were doing the free month with the rental of a storage, and needed to be In person. That’s not what the online website says.. I ask to see if they can do the next month for free. He said No and did not give me a reason, why?.. He didn’t even give me a receipt to confirm my purchase, like I requested. ( I have it in my email ). This is not how I wanted to start my business with you guys, but since I really needed the unit, I didn’t have no choice. Thank you!

Aristeo B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

judi s.  |  First Impressions 
Rating:
5.0

Jimmy was a great representative and very polite

Corinna D.  |  First Impressions 
Rating:
1.0

My assigned storage room is furthest from the only working entrance. It is a huge building. There are many entrances, but they are “inoperable” and do not allow access. Staff told me it is because the building is not finished being built. The storage business hours are falsely displayed in many places and it is not 24 hour access, it isn’t even regular hour access. Storage hours are the same as office hours, but nobody including staff informed me of that. I understand if hours are different due to covid, however, ALL the signs in the building and online could be updated. It is false advertising and will be reported to the BBB. There were several available storage rooms that were much closer to the only door of access so why was mine placed so far from it. Some staff members were rather rude to tell me I could “just get storage elsewhere” when I expressed my concerns. I won’t recommend uhaul storage to anyone I know. Mike was the only person to help explain issues to me even though he was unable to help make it right. Basically, all staff told me to deal with it, or I could get storage elsewhere. Inconvenient location of the storage room within the huge building from the only service entrance. Falsely advertised hours of access to storage online and at the facility. Rude and unhelpful customer service.

Casandra Q.  |  Online Move In 
Rating:
4.0

Very helpful

Esperanza A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ethan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt c.  |  Online Move In 
Rating:
5.0

The facility is great, with awesome security features and the customer service is top notch!

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry L L.  |  First Impressions 
Rating:
5.0

Incredibly nice place. Everything looks brand new and very clean.

KELLY K.  |  Overall Experience 
Rating:
3.0

This facility is very busy on the weekends and very under staffed. The wait time for help takes 10-15 min or longer each time ive been in there. This isnt because of a line its cause the employees are else where unaware of the people inside.

SCOTT JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dakota A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clinton I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen H.  |  Online Move In 
Rating:
2.0

I had one of the worst experiences of my whole life at this location. My belongings got stolen from our truck the second night putting us almost 3 full days behind... I was charged over 130 dollars and treated like criminal.... I was lied too, both me and my sick girlfriend had to walk to the closes gas station since our vehicle ran out of gas on a different date... Both me and my family which is a big part of the selah -Yakima community will never rent from U-Haul again. I believe they are doing something completely unfair and wrong as they have also tried to bill me and charge my card for almost 600 dollars... which I did not authorize and will not authorize until court... you simple don’t treat customers like this especially Simone who rents several times a year. I hope they never treat anyone let alone a customer they way me and my girlfriend both where treated.

BRANDY W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER ALLE R.  |  First Impressions 
Rating:
2.0

Had difficult time getting access to the unit. Had a MANAGER yell about me not knowing a special key code required to access unit location. Did not know needed a key pad and pad location not easily located in office area NOT MY FAULT that wasnt made aware at time of rental.

Raven S.  |  Overall Experience 
Rating:
5.0

Employees at this location are top notch very friendly and warm

Richard and Kim S.  |  Overall Experience 
Rating:
5.0

Linsey was excellent, thorough, professional & friendly. When we were there to rent our unit she was the only employee present. She handled at least a dozen other customers. Including an upset customer, checking out & receiving rentals. I was there 90 minutes after I paid for the unit before she could show me the unit. As a manager is the past, I would say you are blessed with a caring, friendly & super professional employee. She amazed me her coping skills & professionalism.

Mark J.  |  First Impressions 
Rating:
5.0

Love the new Yakima location.... easy garage parking for quick secured loading and unloading.... all temp controlled .... great place for all your moving needs

THOMAS V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krista T.  |  First Impressions 
Rating:
5.0

Very nice!

Cliff B.  |  Overall Experience 
Rating:
5.0

I really liked the online option to reserve a storage unit. I was working long hours and didnt have the time to go in person and having the option to do all this online was super convenient. It was a very simple and quick process. When I pulled up to the unit, it was all ready to go with a lock and key waiting inside.

Rosa C.  |  Online Move In 
Rating:
5.0

I have always found the staff at U-Haul very friendly and easy to work with.

Dana S.  |  First Impressions 
Rating:
5.0

everyone at the E. Nobhill U-haul facility was friendly and helpful! Also everything there is so clean and orderly! even the storage units! the cleaning team went through 3 times in just the 2 hours we were there yesterday!!! and even they were friendly, courteous and happy! this must be a great place to work!!!!

Lori S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

I was helped by Jim on my first visit and he was very helpful. Les assisted to close my unit and was also very helpful. Will recommend!

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry M.  |  First Impressions 
Rating:
5.0

A family situation Thank you for being there Please text 5096544723 if any funds or clean up is Needed. Thanks again, Ken Stevens

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

Staff is professional

Travis B.  |  Overall Experience 
Rating:
5.0

Thank you Thank you Cleaned up a overwhelming family situation

Kenneth S.  |  First Impressions 
Rating:
5.0

I used U-Haul for storage, truck rental 4 times and many many boxes. Their boxes are the best. Would recommend U-Haul for all moving needs.

Ruth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
1.0

People are rude

Steveejo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela G.  |  Overall Experience 
Rating:
3.0

The staff took forever to answer the phone to unlock my unit, it always took longer to get someone to open the unit then the amount of time I needed in it.

Zachary W.  |  Overall Experience 
Rating:
4.0

very busy and could of had another employee to help out, the only employee was a little overwhelmed but handled it well.

Jimmie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie K.  |  First Impressions 
Rating:
4.0

The staff at the East Nob Hill U-Haul location are helpful and professional. It would be helpful if they consistently wore masks when working with customers. Otherwise they would be five stars all around.

KATHERINE H.  |  First Impressions 
Rating:
5.0

This is one of the most friendly, clean and well-managed U-Haul stores I have ever been to. I have used U-Haul on and off for 30 years.

Michael H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Very friendly, clean, great access. Highly recommend

LES F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura h.  |  First Impressions 
Rating:
5.0

Lindsey was quick, through and had us set up in no time. Liked the fact that the storage was indoors and easy to access for loading and unloading. Great experience!

Judi D.  |  First Impressions 
Rating:
1.0

Didn't like the fact it had a second lock on the storage unit. Just a way to stay in control. Got out of there as soon as could.

Jerry A.  |  Overall Experience 
Rating:
5.0

most .

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STARLETT B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobbie and Mike P.  |  First Impressions 
Rating:
5.0

It would be nice if I did not gave to ask a staff member every time I needed in my unit. The facility is clean and well lit. The staff is professional, I asked about the access I was told the hold up was the city giving permits, which isn't their fault.

Naomi H.  |  Overall Experience 
Rating:
5.0

Kristopher was EXTREMELY helpful!!!

Sabrina A.  |  First Impressions 
Rating:
5.0

Everyone was awesome and very helpful

Marcela G.  |  First Impressions 
Rating:
5.0

Staff is awesome!!

Jon H.  |  First Impressions 
Rating:
5.0

Great people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Thank you.

Gregory B.  |  First Impressions 
Rating:
5.0

Very friendly staff. Great team, very helpful. They all deserve promotions. They helped me thoroughly with patience and excellent. Staff went above and beyond.

Adrian R.  |  First Impressions 
Rating:
5.0

Great service!

john m.  |  Overall Experience 
Rating:
5.0

Thank you for everything.

gary c.  |  First Impressions 
Rating:
5.0

Everything was great really great customer service very helpful

Steven C.  |  First Impressions 
Rating:
5.0

We rented this unit yesterday & so far so good. Good prices & good service!

john m.  |  First Impressions 
Rating:
5.0

Yes

William M.  |  Overall Experience 
Rating:
1.0

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

Mark H.  |  Overall Experience 
Rating:
1.0

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

Mark H.  |  Overall Experience 
Rating:
2.0

When I checked in I got Military discount but first auto payment charged full When I move out they said I had to wait till Monday not from area. Plus they didn’t thing they prorate. Over charged

shelli k.  |  Overall Experience 
Rating:
1.0

1. U boxes were 7 days late 2. For 6 days no one could tell me where my boxes were 3. 1st 2 boxes showed up at 8 pm at night next 3 at 4 PM the next day 4. Poor communication and follow up

Benjamine Y.  |  Overall Experience 
Rating:
1.0

The ubox coordinator, Ms. Mock was horribly rude and failed to apologize on the company's behalf. Constantly accused me when I had everything in writing. Nasty attitude. Not timely with responding

JARQUITIA W.  |  Overall Experience 
Rating:
5.0

Great service. I recommend this service to anyone relocating and is concerned about the safety of their products. I moved from Florida to Washington and all my belongings arrived in Washington intact.

Janette R.  |  Overall Experience 
No reviews have been submitted for this location.

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