Customer Reviews for U-Haul Storage at I-20 and Pearson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at I-20 and Pearson

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Greg D. on

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The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

John N. on

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thanks

Jeffrey P. on

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Very quick in and out service! Super friendly staff!

helen W. on

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Manager was nice. There was a question I had that she didn’t know the answer to so she made calls until she found the answer.

HERMAN H. on

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Becky and Gregg were as good as they come. Great business people. They went out if their way to make our experience with U-Haul a pleasure. We highly recommend them.

Mark P. on

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Storage facilities were very clean and accessible.

Dione b. on

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Great units!! The staff is nice. I will use this location again.

Doug Y. on

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Nice friendly people manage this facility.

Curtis G. on

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These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

bobby M. on

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Provide a location closer to residence.

sara H. on

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These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

Marlo W. on

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This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Rebecca D. on

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Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Ross K. on

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Great folks!

Dawn B. on

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uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Tequila J. on

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Donna F. on

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Customer did not leave a comment.

Mary S. on

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Very friendly and helpful.

Willie B. on

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Thankz for your service

Joeann R. on

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All of the young men at this location were very kind, polite and helpful! A+++ service!

Kevin C. on

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Customer did not leave a comment.

Tanya W. on

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EVIE H. on

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Continue doing what you do!

kenneth e. on

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Everything was great. Pricing could be a little lower.

Spencer H. on

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Everyone working was very nice and helpful.

Connie A. on

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Almond T. on

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They were very friendly and professional.

Tammy C. on

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The people that work at both locations in pearl was great.... Went to highway 80 first she walk me through everything and even found me the other uhual place in pearl and did my reservations for me.... When went a got the other place they were really super nice. I will tell all my friends so they can use this location ... Thanks for everything

CHARLTON J. on

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The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

Anglela W. on

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Office staff was very helpful and pleasant people. This was my second time storing at this facility. Highly recommend 1-20 Pearl U-haul for your storage needs.

Edmund W. on

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Very nice people......and helpful

Keith C. on

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I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Valerie F. on

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Customer did not leave a comment.

Keith C. on

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I had a really good experience at this location. I was actually supposed to turn my rental in a different location, but since I had a storage unit, they helped my turn my rental in at this location. Staff was very friendly and helpful. Would definitely recommend this location.

stan S. on

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Customer did not leave a comment.

Anglela W. on

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Becky was amazing helping me to decide which size storage I needed.

tina t. on

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I was very pleased with the greeting of the staff. The U-Haul storage are very cool and clean. Most of all i'm very pleased with my price for storage unit. Thank You U-Haul of Pearl Ms.

Michael S. on

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Guys working at the front desk were very courteous and helpful.

Lisa B. on

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Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don’t see much these days. I would highly recommend this facility to anyone.

Larry B. on

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Best storage facility I have ever used. Friendly folks,,clean,secure,,easily accessible. Would recommend to anyone. 👍🖒..LARRY

janay g. on

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They took care my problems when they a rose. I lost my access could were very helpful in retrieving that

JEFF D. on

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Love the management. Very easy to speak too.

JOSEPH G. on

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Always very friendly and professional. Customer service was awesome. Thanks again

EERON P. on

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Becky and Greg were always helpful and so very nice.

MAVIS B. on

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Friendly efficient staff. Clean and well maintained. Great job!

PATRICIA H. on

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I was a client of this storage facility before Uhaul took it over. Uhaul made some changes to the facility but over all it has been great. The staff is wonderful

JENNY N. on

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My reservation was not able to be filled. The staff did not seem to care. Although it wasn't my job to fix the problem, I was the one doing the creative thinking to solve the problem. Disappointing!!

Ryan H. on

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Overall a very good experience. I will be back next time we need storage! Thanks! Ryan Haslob