Customer Reviews for U-Haul Storage at I-20 and Pearson

256 reviews

3001 White Blvd   Pearl, MS 39208

(601) 933-9505

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 933-9505

3001 White Blvd
Pearl, MS 39208

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service!

Vishal P.  |  Overall Experience 
Rating:
5.0

The agent was very nice and helpful…Her attitude and attentiveness need to be applauded…Very easy process

KHALILAH S. 
Rating:
5.0

The truck seemed to have a lot of rattles but performed well. The customer service lady that handled my check out was very helpful and nice. When I returned it the lady on site at that time was not as pleasant but I will say it was close to 5 p.m. and she had a customer. She was direct, asked if I was dropping off, I said yes and she replied leave the key and she would handle it. I explained I didn't drive as many miles as I stated and wanted to work out the adjustment, she replied she would do it when she check truck in and would send receipt via email. I would still use this location and even recommend it.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Proper inspection of vehicle Ensure vehicle maintenance is properly completed Improve communication not just rely on automated systems Improve customer service

CALVIN P. 
Rating:
5.0

My entire storage experience was very positive. Becky was wonderful & ever so helpful.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Shawnisty M.  |  First Impressions 
Rating:
5.0

The manager Becky Collins embodies excellent customer service. She went above and beyond to help us both at the time of our initial rental and again at the time we were removing our items from storage.

LARRY K.  |  Overall Experience 
Rating:
1.0

The truck was damn awful. It could barely go. We had to roll down the windows to somewhat breathe because of the STRONG smell of exhaust and gas.

WENDY B. 
Rating:
1.0

Everything was good when we placed it in the unit, and it was moldy and mildewy, and damaged had insurance for the unit and stuff I have to call on Monday to see what happens from then..

KIMBERLY ANN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard M.  |  Overall Experience 
Rating:
1.0

I reserved a u haul on Friday morning 5/28/2021 and when I arrived about 1:25 my u haul had been given to another customer. I had hired people to help me move etc. I couldn't move until sunday the 30th which put me in a terrible situation. I have rented from u haul for years, I was very disappointed in the service this time. Paula Conerly

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

HALEY R. 
Rating:
5.0

There are closer Uhaul locations near me but this was the friendliest service I have ever received! The lady on Hwy 80 gave me exact location because I got lost and she was quite friendly too! Once I knew where I was going the location was fine!

RHONDA B. 
Rating:
5.0

Rebecca Collins was very helpful, cordial, and hospitable. She is a valuable asset to U-Haul.

LARRY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENISHA S.  |  Overall Experience 
Rating:
2.0

I had reserved a large unit, when u checked in the head aid it off them. I am making a cross country nice and NEEDED the largest unit. Now I have to rent a SECOND UNIT.

Kathy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karie K.  |  First Impressions 
Rating:
5.0

The lady there was the nicest most helpful person and you just don’t see that very often! The whole thing was a very pleasant experience! Highly recommend!

Shannon D.  |  First Impressions 
Rating:
5.0

Rebecca ( Becky ) Collins has been incredible. I am not sure there is enough room to explain how professional yet compassionate she has been. She is fair and firm yet very understanding. She runs a great office there. She stays in contact not just through an email or text but she stays on top of things with a personality and a tone of voice. Sadly these days that is sorely missed. I am also a business owner in the local area and I highly recommend her facility and or Rentals to anyone that I talk to.

Richard R.  |  Overall Experience 
Rating:
5.0

Rebcca was amazing! She was extremely helpful, very knowledgeable, and above all very kind. I truly reccomend the 1-20 Pearson Road location.

Tiffany A.  |  First Impressions 
Rating:
4.0

I was originally supposed to pick up a 26' truck from the Florence location which was close to my storage unit. The truck was not on the lot as the customer that had it before me failed to return it and kept it even though the system gave her an error. The office admin at Florence called her and she stated she was keeping it. This lead them to look for another truck for me. Two stores later and one was located in Pearl. Upon arrival there Rebecca was a peach. She was great to work with and gave us 20 extra miles for our troubles. After getting the truck I called uhaul in regards to a $50 guarantee that the truck would be on the lot. The CSR argued with me that it was not owed back to me even though it clearly was. After some time she refunded the $50 to me.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

DERRICK B. 
Rating:
4.0

Customer did not leave a comment.

Debbie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velasquez P. 
Rating:
3.0

Better customer service and follow through.

dexter jerome G. 
Rating:
5.0

The staff has been exceptionally friendly, professional and courteous. This facility is head and shoulders above other U-Haul facilities I’ve used.

Steve L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VINCE W. 
Rating:
4.0

Good customer service

MITCHELL W. 
Rating:
5.0

Staff is great and facilities perfect for my needs. I would have like more accommodations for trash, but I understand.

Alan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily F.  |  First Impressions 
Rating:
5.0

Best U Haul in Pearl Ms to lease a cargo van. Very good customer service. Would do business and will do business again.

MITCHELL W. 
Rating:
5.0

Customer did not leave a comment.

Wendy S.  |  Overall Experience 
Rating:
5.0

Run by very nice and personable people. Great customer service.

MITCHELL W. 
Rating:
5.0

Nothing

VERLUNDA M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Very professional and assisting staff, clean storage and very secure. Overall a great experience.

James S.  |  Overall Experience 
Rating:
5.0

Great as usual. I wouldn’t rent from anyone else. The best service and the most reliable truck.

Vince S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patsy C.  |  Overall Experience 
Rating:
5.0

I appreciate all the help and the friendliness of the works here at the U-Haul storage .

Jimmy P.  |  Overall Experience 
Rating:
5.0

Friendly staffs. Would definitely this location again if I ever need a storage space in the future.

KEAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLYNDA B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Staff was friendly and very knowledgeable. I recommend keeping up the great work!!

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

KATHY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG H.  |  Overall Experience 
Rating:
4.0

N/A

DEBORAH R. 
Rating:
5.0

Accommodating, friendly, & personable staff. Clean, well-maintained vehicles & grounds. Will definitely use again & highly recommend. 5 star.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
4.0

Customer did not leave a comment.

Lorie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Fantastic and even has a bathroom with outside access.

Tyrone S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

Very nice people to do business with

MARSHALL H. 
Rating:
4.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Advise Associates regarding the use of debit and credit card use when customers call for rentals. When I initially called, the associate stated that I could use a debit card to rent. When I proceeded to check out, I was advised that I needed a major credit card instead. This was a major inconvenience!

Donna R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Marvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velasquez P. 
Rating:
5.0

Customer service is 5 star!

Carl P. 
Rating:
5.0

Customer did not leave a comment.

Jessica c.  |  Overall Experience 
Rating:
4.0

The first place I went to was miserable. The second which was on White Rd was much better on a personable level. The other place is using this Covid mess to not do their jobs. I have rented U-hauls on several occasions and this was the worst experience ever with U-Haul.

JAMES S. 
Rating:
5.0

The whole experience was great from the beginning to the end. Great customer service and very friendly people. I had rented a U-Haul truck from another place the same day but they didn’t have my storage ready and they were rude. So I went online again found this place reserved the storage and went by. I thought I was going to have the same experience as I had with the other people but I was wrong. The guy was very welcoming, courteous, and helpful. If I ever need anything again I will be using them again.

ROBYN J.  |  Overall Experience 
Rating:
5.0

I thought the facility and grounds were exceptionally clean and the staff was so very very helpful and accommodating in every way.

Ronnie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

Very pleased with everything. I will continue to use uhaul whenever I need a truck, or a storage unit. Keep up the great work.

Lawrence H.  |  Overall Experience 
Rating:
5.0

Professional and kind. Always a pleasure going into this store.

Courtney W.  |  Overall Experience 
Rating:
5.0

Greg Collins is very professional and showed his true compassion for his job and truly cares for his customers and all there needs. He is a huge asset to UHAUL. He also went out his way to accommodate my needs in providing a van for me without any doubt that he could do it. ALL of your employees need to be this way. It's not all about numbers it's being the best you can by putting yourself last and others needs and concerns first. THANK YOU GREG YOU ARE ABSOLUTELY THE BEST!!

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

The staff is always friendly and helpful and the van is always super clean.

REBECCA D. 
Rating:
5.0

I was greatly pleased with the service and storage accommodations.

DEREK H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Ashley T.  |  First Impressions 
Rating:
5.0

Really wish the unit had a light in it

Dennis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edmund L. 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Rebecca is awesome. So kind and helpful.

Charles N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Milton C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney W.  |  First Impressions 
Rating:
5.0

Nothing! These guys do a great job at making sure the van is always clean and ready on time and they are super friendly!

REBECCA D. 
Rating:
5.0

Sorry I don't remember the name of the gentleman that helped me out Friday afternoon, but I received excellent service! Everything was explained well for me and they were very kind and accommodating! The guys that were there when I returned the van were very kind as well. Great staff you got there! Thank you!

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Angela a.  |  Overall Experience 
Rating:
4.0

We pick up truck in Baton Rouge LA; at pick up, staff couldn't find the truck key and tank was basically on empty. Staff didn't know how to properly issue me the truck via computer so she called someone on her cell who completed my reservation. 3 hours later we dropped truck off at Pearl, MS uhaul location and they asked did we hit something because the corner of the roof (driver's side) had damage. Looking at the damage we pointed out to staff that it's pre existing because you can see where a company JD welding trying to fix it. Drop off location will investigate damage. Bianca Brown 6014059757

Bianca B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W.  |  First Impressions 
Rating:
5.0

The service was excellent everyone was nice and understanding.

Kiandria J. 
Rating:
5.0

Very courteous service at check in. The facility was clean and very well maintained.

Steve L.  |  First Impressions 
Rating:
5.0

Nothing.... Great location and A1 Staff with Rebecca and Greg..

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
1.0

I feel it is wrong to charge $30 for late fees, I will not recommend this place to anyone I know!!!

darryl m.  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and destroyed a mattress. UHaul said they are not responsible. I will tell everyone I know to NEVER use UHaul!

Becky F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna F.  |  Overall Experience 
Rating:
5.0

We were being displaced by flooding and U-Haul offered their services to the community. So much respect for U-Haul!! The staff were friendly, patient, and professional. The storage unit was clean and well lit. Fortunately we did not have to utilize the storage for a long time but we were thankful that U-Haul came to the rescue when needed. Thank you!!

Evelyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Y.  |  Overall Experience 
Rating:
5.0

Absolutely nothing. Gregg and Rebecca were the best!

Judy C. 
Rating:
1.0

Money was taken from my account for a transaction that was not made by me if there is a problem with elderly people working there and not being able to pay attention to what's going on then hiring a younger crew would be more suffice to the customers and I am very unsatisfied with your business!

April S. 
Rating:
5.0

It was a pleasure to work with Greg and Becky. They would always go well beyond the scope of requirement to ensure I was satisfied. Thank you!

Victoria G.  |  Overall Experience 
Rating:
5.0

This a clean U-haul location with prompt and courteous clerks.

Julia S. 
Rating:
5.0

The staff at the facility was extremely friendly and helpful. When I need a storage facility or UHaul rental I will use the I-20 at Pearson Road location . The managers, Mr. & Mrs. Collins are great

danielle h.  |  Overall Experience 
Rating:
5.0

ALLOW 24 HOURS FOR UHAUL RENTAL. OTHER THAN GREAT CUSTOMER SERVICE.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Rhemalyn L. 
Rating:
4.0

Greg was able to help me secure a unit in no time. Very pleasant and courteous.

yvette c.  |  First Impressions 
Rating:
5.0

Mr Greg is a wonderful asset to this locatation. He is personable, polite and considerate and an asset to your company.

Mari G. 
Rating:
5.0

Customer did not leave a comment.

Mari G. 
Rating:
5.0

Everything was perfect. The truck even came with a moving dolly. It was a great experience

vince S. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Customer did not leave a comment.

Blythe B. 
Rating:
5.0

Wonderful people!

John N.  |  Overall Experience 
Rating:
5.0

The same as you treated me with Honesty integrity Just plain old good customer service

Vince J. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Take some lesson from this location. They were extremely accommodatiing. Where everyone else said no we can't do that. This was an truly great American experience? great people.

Edwin K. 
Rating:
5.0

I really don't see any need for improvement. Very friendly and helpful. Looking forward to doing future business with these fine people. Keep up the work.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Caleb M. 
Rating:
1.0

I tried to use the anytime pick up and the service was horrible waited out in the cold and dark in an isolated area with no security for an hour to get vehicle and was still unable to obtain the truck. Very rudely was told to come back in the morning to show I'd to get it. Had to call and rearrange hires movers which cost me more money. Then when I got to the business later that day I was treated like a child. According to the lady she was not able to look at my Id and state or was me she had to have a relative do that for her. I had to then call and wake people up to get my truck rental. Way too much of a hassle and the company doesn't treat people well at all

Don C. 
Rating:
5.0

The vans here are always clean and plenty of gas so you can just get in and go. The staff is always courteous and provide excellent customer service!

REBECCA D. 
Rating:
5.0

The customer service here is always, always excellent. So many companies have become less about the customer and more about the company. It is so refreshing to deal with a company that is still customer service driven. I have recently changed locations but will continue to use this Uhaul location because of the friendly employees and the excellent customer service they provide.

Rebecca D. 
Rating:
5.0

I believe I used this unit for close to three years, and the workers were always professional. The grounds were clean; easy access; good lighting, and the area was secure during and after hours.

linda h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
5.0

Na

sandra w.  |  First Impressions 
Rating:
4.0

This was the 3rd location we went to to pick up the truck we reserved at a different location. This survey should ask if the truck was there at the scheduled time/location. I will not use Uhaul again

KEITH R. 
Rating:
5.0

The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

Greg D. 
Rating:
5.0

thanks

John N.  |  First Impressions 
Rating:
5.0

Very quick in and out service! Super friendly staff!

Jeffrey P. 
Rating:
3.0

Manager was nice. There was a question I had that she didn't know the answer to so she made calls until she found the answer.

helen W. 
Rating:
5.0

Becky and Gregg were as good as they come. Great business people. They went out if their way to make our experience with U-Haul a pleasure. We highly recommend them.

HERMAN H.  |  Overall Experience 
Rating:
5.0

Storage facilities were very clean and accessible.

Mark P.  |  Overall Experience 
Rating:
5.0

Nice friendly people manage this facility.

Doug Y.  |  First Impressions 
Rating:
5.0

These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

Curtis G. 
Rating:
4.0

Provide a location closer to residence.

bobby M. 
Rating:
5.0

These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

sara H. 
Rating:
5.0

This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Marlo W. 
Rating:
5.0

Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Rebecca D. 
Rating:
4.0

uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

Tequila J. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
4.0

Very friendly and helpful.

Mary S.  |  First Impressions 
Rating:
5.0

All of the young men at this location were very kind, polite and helpful! A+++ service!

Joeann R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Tanya W. 
Rating:
5.0

Continue doing what you do!

EVIE H. 
Rating:
5.0

Customer did not leave a comment.

Connie A. 
Rating:
5.0

They were very friendly and professional.

Almond T. 
Rating:
5.0

The people that work at both locations in pearl was great.... Went to highway 80 first she walk me through everything and even found me the other uhual place in pearl and did my reservations for me.... When went a got the other place they were really super nice. I will tell all my friends so they can use this location ... Thanks for everything

Tammy C. 
Rating:
5.0

The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

CHARLTON J.  |  First Impressions 
Rating:
5.0

Very nice people......and helpful

Edmund W.  |  First Impressions 
Rating:
5.0

I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Keith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie F. 
Rating:
5.0

I had a really good experience at this location. I was actually supposed to turn my rental in a different location, but since I had a storage unit, they helped my turn my rental in at this location. Staff was very friendly and helpful. Would definitely recommend this location.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Customer did not leave a comment.

judy R. 
Rating:
5.0

Customer service is over the top at this location. I would drive by 5 other Uhaul locations just to do business with this one. They are always acomodating and friendly.

REBECCA D. 
Rating:
1.0

Poor customer service!Management is very rude!

LaQuessia D. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

I was very pleased with the greeting of the staff. The U-Haul storage are very cool and clean. Most of all i'm very pleased with my price for storage unit. Thank You U-Haul of Pearl Ms.

tina t.  |  First Impressions 
Rating:
1.0

Your employer tell me to back up, thought he was helping me, I hit a pole, He said, " He thought I was good, don't my father SUV....

Dale S. 
Rating:
5.0

Guys working at the front desk were very courteous and helpful.

Michael S.  |  First Impressions 
Rating:
5.0

Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don’t see much these days. I would highly recommend this facility to anyone.

Lisa B.  |  First Impressions 
No reviews have been submitted for this location.

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