Customer Reviews for U-Haul Storage at I-20 and Pearson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at I-20 and Pearson

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REBECCA D.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

James S. | Overall Experience |
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Very professional and assisting staff, clean storage and very secure. Overall a great experience.

Vince S. | First Impressions |
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Great as usual. I wouldn’t rent from anyone else. The best service and the most reliable truck.

Patsy C. | Overall Experience |
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Customer did not leave a comment.

Jimmy P. | Overall Experience |
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I appreciate all the help and the friendliness of the works here at the U-Haul storage .

KEAN P. | Overall Experience |
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Friendly staffs. Would definitely this location again if I ever need a storage space in the future.

GLYNDA B.
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Customer did not leave a comment.

ALBERT B.
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REBECCA D.
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Crystal W.
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Staff was friendly and very knowledgeable. I recommend keeping up the great work!!

Lisa B. | Overall Experience |
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Customer did not leave a comment.

REBECCA D.
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Customer did not leave a comment.

KATHY L. | First Impressions |
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Customer did not leave a comment.

Austin D. | First Impressions |
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Customer did not leave a comment.

GREG H. | Overall Experience |
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Customer did not leave a comment.

DEBORAH R.
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N/A

WILLIAM H.
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Accommodating, friendly, & personable staff. Clean, well-maintained vehicles & grounds. Will definitely use again & highly recommend. 5 star.

REBECCA D.
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Customer did not leave a comment.

Lorie T. | First Impressions |
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James A.
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Tyrone S. | Overall Experience |
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Fantastic and even has a bathroom with outside access.

REBECCA D.
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Customer did not leave a comment.

MARSHALL H.
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Very nice people to do business with

James H. | Overall Experience |
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Customer did not leave a comment.

Donna R.
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Advise Associates regarding the use of debit and credit card use when customers call for rentals. When I initially called, the associate stated that I could use a debit card to rent. When I proceeded to check out, I was advised that I needed a major credit card instead. This was a major inconvenience!

William H.
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Customer did not leave a comment.

David O.
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Charles M.
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Marvin B. | Overall Experience |
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Customer did not leave a comment.

Velasquez P.
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Carl P.
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Customer service is 5 star!

Jessica c. | Overall Experience |
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Customer did not leave a comment.

JAMES S.
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The first place I went to was miserable. The second which was on White Rd was much better on a personable level. The other place is using this Covid mess to not do their jobs. I have rented U-hauls on several occasions and this was the worst experience ever with U-Haul.

ROBYN J. | Overall Experience |
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The whole experience was great from the beginning to the end. Great customer service and very friendly people. I had rented a U-Haul truck from another place the same day but they didn’t have my storage ready and they were rude. So I went online again found this place reserved the storage and went by. I thought I was going to have the same experience as I had with the other people but I was wrong. The guy was very welcoming, courteous, and helpful. If I ever need anything again I will be using them again.

Ronnie W. | Overall Experience |
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I thought the facility and grounds were exceptionally clean and the staff was so very very helpful and accommodating in every way.

Ian C.
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Customer did not leave a comment.

Lawrence H. | Overall Experience |
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Very pleased with everything. I will continue to use uhaul whenever I need a truck, or a storage unit. Keep up the great work.

Courtney W. | Overall Experience |
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Professional and kind. Always a pleasure going into this store.

MARTHA S.
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Greg Collins is very professional and showed his true compassion for his job and truly cares for his customers and all there needs. He is a huge asset to UHAUL. He also went out his way to accommodate my needs in providing a van for me without any doubt that he could do it. ALL of your employees need to be this way. It's not all about numbers it's being the best you can by putting yourself last and others needs and concerns first. THANK YOU GREG YOU ARE ABSOLUTELY THE BEST!!

ROBERT S.
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Karen C.
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REBECCA D.
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The staff is always friendly and helpful and the van is always super clean.

DEREK H. | First Impressions |
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I was greatly pleased with the service and storage accommodations.

JERRY L.
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Customer did not leave a comment.

Ashley T. | First Impressions |
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Customer did not leave a comment.

Dennis C. | First Impressions |
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Really wish the unit had a light in it

Edmund L.
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Customer did not leave a comment.

Robin B. | First Impressions |
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Customer did not leave a comment.

Charles N. | First Impressions |
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Rebecca is awesome. So kind and helpful.

Milton C. | First Impressions |
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Customer did not leave a comment.

SHANNON C. | Overall Experience |
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Courtney W. | First Impressions |
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Customer did not leave a comment.

REBECCA D.
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Nothing! These guys do a great job at making sure the van is always clean and ready on time and they are super friendly!

Shane S.
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Sorry I don't remember the name of the gentleman that helped me out Friday afternoon, but I received excellent service! Everything was explained well for me and they were very kind and accommodating! The guys that were there when I returned the van were very kind as well. Great staff you got there! Thank you!

Angela a. | Overall Experience |
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Customer did not leave a comment.

Bianca B.
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We pick up truck in Baton Rouge LA; at pick up, staff couldn't find the truck key and tank was basically on empty. Staff didn't know how to properly issue me the truck via computer so she called someone on her cell who completed my reservation. 3 hours later we dropped truck off at Pearl, MS uhaul location and they asked did we hit something because the corner of the roof (driver's side) had damage. Looking at the damage we pointed out to staff that it's pre existing because you can see where a company JD welding trying to fix it. Drop off location will investigate damage. Bianca Brown 6014059757

Ronnie W. | First Impressions |
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Customer did not leave a comment.

Kiandria J.
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The service was excellent everyone was nice and understanding.

Steve L. | First Impressions |
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Very courteous service at check in. The facility was clean and very well maintained.

Robert S.
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Nothing.... Great location and A1 Staff with Rebecca and Greg..

Julia S.
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Customer did not leave a comment.

darryl m. | Overall Experience |
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I feel it is wrong to charge $30 for late fees, I will not recommend this place to anyone I know!!!

Becky F. | Overall Experience |
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Water leaked into my unit and destroyed a mattress. UHaul said they are not responsible. I will tell everyone I know to NEVER use UHaul!

Hanna F. | Overall Experience |
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Customer did not leave a comment.

Evelyn D. | Overall Experience |
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We were being displaced by flooding and U-Haul offered their services to the community. So much respect for U-Haul!! The staff were friendly, patient, and professional. The storage unit was clean and well lit. Fortunately we did not have to utilize the storage for a long time but we were thankful that U-Haul came to the rescue when needed. Thank you!!

Doug Y. | Overall Experience |
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Customer did not leave a comment.

Judy C.
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Absolutely nothing. Gregg and Rebecca were the best!

April S.
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Money was taken from my account for a transaction that was not made by me if there is a problem with elderly people working there and not being able to pay attention to what's going on then hiring a younger crew would be more suffice to the customers and I am very unsatisfied with your business!

Victoria G. | Overall Experience |
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It was a pleasure to work with Greg and Becky. They would always go well beyond the scope of requirement to ensure I was satisfied. Thank you!

Julia S.
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This a clean U-haul location with prompt and courteous clerks.

danielle h. | Overall Experience |
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The staff at the facility was extremely friendly and helpful. When I need a storage facility or UHaul rental I will use the I-20 at Pearson Road location . The managers, Mr. & Mrs. Collins are great

Janice B.
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ALLOW 24 HOURS FOR UHAUL RENTAL. OTHER THAN GREAT CUSTOMER SERVICE.

Rhemalyn L.
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Customer did not leave a comment.

yvette c. | First Impressions |
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Greg was able to help me secure a unit in no time. Very pleasant and courteous.

Mari G.
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Mr Greg is a wonderful asset to this locatation. He is personable, polite and considerate and an asset to your company.

Mari G.
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Customer did not leave a comment.

vince S.
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Everything was perfect. The truck even came with a moving dolly. It was a great experience

Angela N.
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Customer did not leave a comment.

Blythe B.
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Customer did not leave a comment.

John N. | Overall Experience |
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Wonderful people!

Vince J.
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The same as you treated me with Honesty integrity Just plain old good customer service

Samuel S.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

Doug K.
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Customer did not leave a comment.

Edwin K.
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Take some lesson from this location. They were extremely accommodatiing. Where everyone else said no we can't do that. This was an truly great American experience? great people.

Lawrence H.
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I really don't see any need for improvement. Very friendly and helpful. Looking forward to doing future business with these fine people. Keep up the work.

Caleb M.
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Customer did not leave a comment.

Don C.
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I tried to use the anytime pick up and the service was horrible waited out in the cold and dark in an isolated area with no security for an hour to get vehicle and was still unable to obtain the truck. Very rudely was told to come back in the morning to show I'd to get it. Had to call and rearrange hires movers which cost me more money. Then when I got to the business later that day I was treated like a child. According to the lady she was not able to look at my Id and state or was me she had to have a relative do that for her. I had to then call and wake people up to get my truck rental. Way too much of a hassle and the company doesn't treat people well at all

REBECCA D.
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The vans here are always clean and plenty of gas so you can just get in and go. The staff is always courteous and provide excellent customer service!

Rebecca D.
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The customer service here is always, always excellent. So many companies have become less about the customer and more about the company. It is so refreshing to deal with a company that is still customer service driven. I have recently changed locations but will continue to use this Uhaul location because of the friendly employees and the excellent customer service they provide.

linda h. | Overall Experience |
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I believe I used this unit for close to three years, and the workers were always professional. The grounds were clean; easy access; good lighting, and the area was secure during and after hours.

Tyrone M.
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Customer did not leave a comment.

sandra w. | First Impressions |
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Na

KEITH R.
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This was the 3rd location we went to to pick up the truck we reserved at a different location. This survey should ask if the truck was there at the scheduled time/location. I will not use Uhaul again

Greg D.
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The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

John N. | First Impressions |
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thanks

Jeffrey P.
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Very quick in and out service! Super friendly staff!

helen W.
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Manager was nice. There was a question I had that she didn't know the answer to so she made calls until she found the answer.

HERMAN H. | Overall Experience |
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Becky and Gregg were as good as they come. Great business people. They went out if their way to make our experience with U-Haul a pleasure. We highly recommend them.

Mark P. | Overall Experience |
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Storage facilities were very clean and accessible.

Dione b. | Overall Experience |
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Great units!! The staff is nice. I will use this location again.

Doug Y. | First Impressions |
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Nice friendly people manage this facility.

Curtis G.
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These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

bobby M.
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Provide a location closer to residence.

sara H.
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These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

Marlo W.
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This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Rebecca D.
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Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Ross K. | Overall Experience |
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Great folks!

Dawn B.
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uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Tequila J.
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Customer did not leave a comment.

Donna F.
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Customer did not leave a comment.

Mary S. | First Impressions |
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Very friendly and helpful.

Willie B. | Overall Experience |
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Thankz for your service

Joeann R.
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All of the young men at this location were very kind, polite and helpful! A+++ service!

Kevin C.
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Customer did not leave a comment.

Tanya W.
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Customer did not leave a comment.

EVIE H.
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Continue doing what you do!

kenneth e. | Overall Experience |
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Everything was great. Pricing could be a little lower.

Spencer H. | Overall Experience |
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Everyone working was very nice and helpful.

Connie A.
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Customer did not leave a comment.

Almond T.
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They were very friendly and professional.

Tammy C.
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The people that work at both locations in pearl was great.... Went to highway 80 first she walk me through everything and even found me the other uhual place in pearl and did my reservations for me.... When went a got the other place they were really super nice. I will tell all my friends so they can use this location ... Thanks for everything

CHARLTON J. | First Impressions |
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The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

Anglela W. | Overall Experience |
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Office staff was very helpful and pleasant people. This was my second time storing at this facility. Highly recommend 1-20 Pearl U-haul for your storage needs.

Edmund W. | First Impressions |
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Very nice people......and helpful

Keith C. | First Impressions |
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I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Valerie F.
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Customer did not leave a comment.

Keith C.
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I had a really good experience at this location. I was actually supposed to turn my rental in a different location, but since I had a storage unit, they helped my turn my rental in at this location. Staff was very friendly and helpful. Would definitely recommend this location.

stan S.
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Customer did not leave a comment.

judy R.
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Customer did not leave a comment.

REBECCA D.
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Customer service is over the top at this location. I would drive by 5 other Uhaul locations just to do business with this one. They are always acomodating and friendly.

Anglela W. | First Impressions |
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Becky was amazing helping me to decide which size storage I needed.

LaQuessia D.
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Poor customer service!Management is very rude!

Paul A.
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Customer did not leave a comment.

Sheila S.
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Customer did not leave a comment.

tina t. | First Impressions |
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I was very pleased with the greeting of the staff. The U-Haul storage are very cool and clean. Most of all i'm very pleased with my price for storage unit. Thank You U-Haul of Pearl Ms.

Dale S.
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Your employer tell me to back up, thought he was helping me, I hit a pole, He said, " He thought I was good, don't my father SUV....

KIM S.
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It was a great experience and actually made moving fun!

karl L.
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At this point, nothing. Very clean vehicle and well taken care of! Thanks

Thaddeus D.
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The online check in process was kind of a disaster, but when I spoke with the people at the location, everything else went very smoothly

Michael S. | First Impressions |
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Guys working at the front desk were very courteous and helpful.

allyson R.
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The manager on duty was so kind and helped me load my dolly into my car. He was on the grounds when I first arrived but came to the door within seconds of me calling the number left on the door. It was a very clean place unlike the other U-Haul I had just visited off Highway 80 in Pearl.

REBECCA D.
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Customer did not leave a comment.

Humberto S.
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Nice people!

Allen L.
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Doing great keep it up.

Robertson H.
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What's the point of reserving and then being told to go elsewhere? Luckily, this location wasn't very far, as opposed to the last time I rented when I had to drive over an hour to pick up the truck. The problem this time was that there was a leak in the truck. Big enough that we could see sky/light. Normally, this wouldn't be a problem except for the fact that it was raining hard off and all on day and it was getting water inside the truck. When we called the location, they said to just tell the drop off location since the truck wasn't being returned to their location.

Mary D.
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We were originally supposed to pick up at Pearson rd and hwy 80. At that location we waited 45 minutes before we were processed and when we were finally processed we found out that there was no dolly and our truck was scheduled to be returned in 5 hours. I had reserved the truck for 8 hours. While waiting the employee never said hey, how are you, I'll be one minute, nothing. At one point during the check in she got up and went outside and checked two trucks in while I sat there wondering what was going on. I've never had customer service this bad. When we got to the new location it was exact opposite. It took about ten minutes start to finish. The staff was friendly and knowledgeable. I will come back to this location for all of my U-Haul needs.

Eric T.
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Customer did not leave a comment.

Melvin W.
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The car Dolly's could use new straps and having a man there to help the customer hookup rather than a weak woman.

Paulette R.
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Customer did not leave a comment.

Lisa B. | First Impressions |
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Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don’t see much these days. I would highly recommend this facility to anyone.

THOMAS T.
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Customer did not leave a comment.

Larry B. | Overall Experience |
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Best storage facility I have ever used. Friendly folks,,clean,secure,,easily accessible. Would recommend to anyone. 👍🖒..LARRY

George J.
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The people where very nice and the rental went very smooth. In and out in no time at all

Raul E.
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Staff was prepared and very friendly

janay g. | Overall Experience |
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They took care my problems when they a rose. I lost my access could were very helpful in retrieving that

kevin T.
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Fix the check engine light Sheldon!! Lol. Josh was very professional!!!

JEFF D. | Overall Experience |
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Love the management. Very easy to speak too.

David M.
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Customer did not leave a comment.

Yasmin D.
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Customer did not leave a comment.

JOSEPH G. | Overall Experience |
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Always very friendly and professional. Customer service was awesome. Thanks again

EERON P. | Overall Experience |
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Becky and Greg were always helpful and so very nice.

MAVIS B. | Overall Experience |
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Friendly efficient staff. Clean and well maintained. Great job!

PATRICIA H. | Overall Experience |
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I was a client of this storage facility before Uhaul took it over. Uhaul made some changes to the facility but over all it has been great. The staff is wonderful

JENNY N. | Overall Experience |
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My reservation was not able to be filled. The staff did not seem to care. Although it wasn't my job to fix the problem, I was the one doing the creative thinking to solve the problem. Disappointing!!

Ryan H. | Overall Experience |
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Overall a very good experience. I will be back next time we need storage! Thanks! Ryan Haslob

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