Customer Reviews for U-Haul Storage at Long Park
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

74 reviews

3113 E 1/2 Rd   Grand Junction, CO 81504

(970) 434-7945

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(970) 434-7945

3113 E 1/2 Rd
Grand Junction, CO 81504

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

KRISTIN T.  |  Overall Experience 
Rating:
5.0

It was all a very good experience!!

Larry A.  |  Overall Experience 
Rating:
1.0

Will not use or recommend this Uhaul storage location due to conduct of personnel, Lonny Bloss, during a conversation. Very unprofessional, making accusations against us and using profane language. Lonny also made demands out of the scope of the signed contract and in addition violated state mandate requiring the wearing of a mask when not distancing. I was forced to immediately contact legal counsel for direction on the best way to handle Lonny's conduct. For this reason, I will no longer use storage services at this location.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig K.  |  Overall Experience 
Rating:
5.0

The people that work here are the best. Great job.

Kevin L.  |  Overall Experience 
Rating:
4.0

Great experience with the people who work there

Craig K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beatrice g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrica k.  |  First Impressions 
Rating:
4.0

The card reader at the Long Park facility seems to have problems reading cards on both the entrance and exit.

SHAUN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy Z.  |  First Impressions 
Rating:
2.0

There was always homeless people sleeping there the bathroom was disgusting, ruined by homeless. Staff never did anything about it made me feel like my things weren't safe.

arturo m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN T.  |  First Impressions 
Rating:
5.0

Staff was friendly. Tenant once saw me struggling with loading storage as a single parent helped me out. When I went to collect my things, I got liz from another location which lead me to Lonny and they were able to go above and beyond with customer service for my needs. Would reccommend.

jodee h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam p.  |  Overall Experience 
Rating:
5.0

Great customer service and location was extremely convenient. Love the app, made easy to pay on time without hassle of going in.

Courtney S.  |  Overall Experience 
Rating:
4.0

Perfect

jamie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mae C.  |  Overall Experience 
Rating:
5.0

Customer service was great!!

Jonathan P.  |  First Impressions 
Rating:
3.0

Storage unit was secure and clean. Most of the staff was friendly and helpful. Store Manager Lonny Bloss was incompetent at processing a payment and explaining charges and rude when called out about it.

TARA U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
2.0

Will never use Uhaul ever again. Set up payment to be automatically taken out and it wasent done and never got informed it wasn’t paid so they locked us out. When we went to complain about the late fee lonny said we were responsible about making sure it was done. Automatic payment means we shouldn’t have to call to make sure it was done Libby was rude and very nasty and said he wouldn’t refund it. So we went across the street to friendly budget to get a truck for my daughter to move. Lonny has very poor management skills and not a person you want to give business to

van n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norma W.  |  Overall Experience 
Rating:
1.0

If you rent here you can expect the following as a customer: if you ever pay late, it is a personal slight against Lonny Bloss, the manager, and you will be treated accordingly: 1. You will have unprofessional, poorly trained staff calling you and not even saying hello before they demand payment. If you tell them they are being rude to you, they hang up. If you go a step further and let the manager know, he will tell you the problem is YOU and hang up as well. 2. The access is NOT 24 hours as advertised as a padlock is sometimes put on the arm of the gate. There is no rhyme or reason for why the padlock is on there and if you get upset because you are trying to leave town early in the morning to go somewhere and you cannot get the animal carrier so you can get your animal to the vet, you're the jerk for needing 24 hour access to your unit. Also. If you had holiday plans but you needed into storage to get supplies, not happening either. We missed half a day of recreation with our family waiting for someone to remove a lock days after payment which leads me to the next expectation... 3. If you ever pay late, for any reason, it is a taken as a personal slight against the manager and the store itself. It doesn't matter that the late fee adds to their revenue, even if you always pay it and never complain or argue about it! You will not get the lock off your unit without calling and making them do it even if you paid a week ago. There is a perverse pleasure taken in inconveniencing you because you had the nerve to have your check fall on a different day than they assign you. And if you call and ask how many days it will take for the lock to come off, Lonny will ask you how many days late your payment was implying you are not only paying a late fee as punishment, you're also going to be shamed for being late. Finally. I would tell you there are dozens of other storage facilities in town. If I were you, I would pick one that has some level of customer service and this place isn't it! We have been issued credits by corporate as a way of apology but nothing changes until the wallet hurts! Renters beware.

Heather M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colby i.  |  Overall Experience 
Rating:
5.0

Clean and secure place. Ppl are very helpful, knowledgeable and friendly...

kathy c.  |  Overall Experience 
Rating:
5.0

It's a bit high for a 5x10 but it is secure.

Daniel A.  |  Online Move In 
Rating:
1.0

I am super upset that your rates are not prorated! I moved out 1 week after my rent was due and still had to pay for a FULL month! Absolutely ridiculous.

jasmine o.  |  Overall Experience 
Rating:
2.0

Everyone was great with the exception of the GM Lonny. He is rude and disrespectful. He literally told me he “I don’t have time for this” when I was trying to resolve an issue. I watched him being rude to other customers when I was in the store and my experience out him was awful. The rest of the staff was great and so was everything else at the facility.

brett b.  |  Overall Experience 
Rating:
5.0

The storage space was free the first month for doing a one-way move with Uhaul. That's a good deal. But the price for the 10 x 20 is $50.00 higher than all of the other comparable storage places in the area. That's why I moved out. I didn't want to pay $150 every month for storage.

Patricia C.  |  Overall Experience 
Rating:
2.0

The gate to get out of the 24 hr facility wouldn’t open. I had to wait for someone to come in so I could get out.

Cody W.  |  First Impressions 
Rating:
4.0

Check in was great 5 stars.... gate at site makes it 4 stars since you can’t see/read it easily and you have to do the code at least twice

Tim G.  |  First Impressions 
Rating:
5.0

Hey Basil, thanks!!! Oh and by the way, Rachel is a "Gem"!!!! J.D. Mullins

jd M.  |  First Impressions 
Rating:
5.0

Above and beyond, spectacular survive!

tyler g.  |  First Impressions 
Rating:
4.0

My code didn't immediately work after purchase but a quick call to the office got me inside in just a few minutes! Even with the delay, this process was timely, easy, and simple.

Nicholas L.  |  Online Move In 
Rating:
5.0

My only disappointment was the space not being pro-rated when checking out of the space.

cheri m.  |  Overall Experience 
Rating:
4.0

Clean and pretty maintained weight issue the gate didn’t work all the time

John G.  |  Overall Experience 
Rating:
5.0

Very friendly and had great customer service.

Cindy S.  |  Overall Experience 
Rating:
5.0

None

Cynthia G.  |  First Impressions 
Rating:
5.0

Value for money. 24 hr access.

Sean P.  |  Overall Experience 
Rating:
1.0

Horrible. Tried to figure out how to stop paying late fees after months of paying it due to only getting paid twice a month, I tried to get my pay day changed no luck. Emailed basil. No response &More

Courtney h.  |  Overall Experience 
Rating:
4.0

It was a good experience.

Karen C.  |  Overall Experience 
Rating:
5.0

Amy was great! Along with all the other staff , will use your facility again very soon!

Raoul O.  |  Overall Experience 
Rating:
2.0

Tried to downsize from a 10x20 storage unit. Called the office and uhaul itself at least 10 times over the matter. I was always "transferred", then hung up on. Moved out because of this.

Josiah S.  |  Overall Experience 
Rating:
4.0

The gate appears as if someone could just walk right through it. The lights weren't very bright .

Danielle L.  |  Overall Experience 
Rating:
4.0

Had a problems at first but gotbetter

ANN C.  |  First Impressions 
Rating:
5.0

Truly a great storage site and very helpful to have access any time I needed.

SarahJean T.  |  Overall Experience 
Rating:
4.0

Took a star for the automatic system not working to let me be able to do self storage on my own when online it was stating otherwise. Ty for the customer help & quick response, I do appreciate it.

Jeffery N.  |  First Impressions 
Rating:
5.0

Wonderful, secure facility and very helpful staff.

Wendy Q.  |  Overall Experience 
Rating:
5.0

Fast and efficient service

ginger a.  |  First Impressions 
Rating:
3.0

Your employee "Val" was awesome. Other employees seemed either over worked and/or not interested in helping customers. Thank you Val, you deserve a raise!

John L.  |  First Impressions 
Rating:
5.0

Very helpful, friendly, fast.

dan c.  |  First Impressions 
Rating:
4.0

We had some issues from me getting a second unit. But the staff was accomidating to fixing it.

jennifer c.  |  First Impressions 
Rating:
5.0

Great experience!

jill t.  |  Overall Experience 
Rating:
5.0

Very professional and all around great experience!

jill t.  |  First Impressions 
Rating:
5.0

Great service!

ANGEL M.  |  Overall Experience 
Rating:
4.0

2 gals, Amy & Kelsey were immensely helpful & professional & pleasant & Amy went above & beyond in keeping an eye on our unit. Angie, a phone operator, should be reconsidered & provided lousy service.

justine s.  |  Overall Experience 
Rating:
5.0

You are the best, thank you.

donald h.  |  Overall Experience 
Rating:
1.0

We rented a 26 ft truck got to grand junction they didn't have our reserved 30 foot storage unit. Had to call Basil Williams boss in Denver to get the 30 ft unit price for 3 10x10 $190 vs $300. Out o

DAVID C.  |  Overall Experience 
Rating:
5.0

The employees of U-Haul treat you with the utmost respect and are very friendly and willing to assist you.

Bill P.  |  Overall Experience 
Rating:
5.0

The employees at U-Haul all went above and beyond to assist us in our move. Nathan gets 5 stars in Dickinson ND and Victoria gets another 5 stars in Grand Junction CO for the courteous service.

Bill P.  |  Reservation 
Rating:
4.0

There wasn't a lock at the unit as stated by staff, we had our own. Key card didn't work for 2 days. Your staff quickly resolved the key card issue, it just took away time from our busy schedule

Frank O.  |  Overall Experience 
Rating:
1.0

The storage unit the access code didn't work and the unit had a lock on it. A call to your customer service resulted in either being placed on hold forever or disconnect. Was resloved next morning.

BRAD H.  |  Reservation 
Rating:
5.0

Friendly service and competitive prices. From beginning to end very efficient.

Randy P.  |  Overall Experience 
Rating:
1.0

disappointed in the service and cleanliness of the facility.

Sean C.  |  Overall Experience 
Rating:
5.0

The U-Haul employees were very friendly, knowledgable and accommodating!

sharon s.  |  Overall Experience 
Rating:
5.0

Great service, very nice facility.

David Lester B.  |  Overall Experience 
Rating:
5.0

Awesome staff and facilities!

Francis W.  |  Overall Experience 
Rating:
5.0

It was a good experience

debra s.  |  Overall Experience 
Rating:
5.0

Brittany was quite helpful and gave me important information concerning my request.

Catherine W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top