Customer Reviews for U-Haul Storage at Long Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Long Park

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Larry A. | Overall Experience |
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It was all a very good experience!!

David G. | Overall Experience |
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Will not use or recommend this Uhaul storage location due to conduct of personnel, Lonny Bloss, during a conversation. Very unprofessional, making accusations against us and using profane language. Lonny also made demands out of the scope of the signed contract and in addition violated state mandate requiring the wearing of a mask when not distancing. I was forced to immediately contact legal counsel for direction on the best way to handle Lonny's conduct. For this reason, I will no longer use storage services at this location.

Tom S. | First Impressions |
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Customer did not leave a comment.

eric O. | Overall Experience |
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Customer did not leave a comment.

Jeremy R. | Overall Experience |
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Customer did not leave a comment.

Craig K. | Overall Experience |
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Customer did not leave a comment.

Kevin L. | Overall Experience |
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The people that work here are the best. Great job.

Craig K. | First Impressions |
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Great experience with the people who work there

LOUIE H. | Overall Experience |
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Customer did not leave a comment.

beatrice g. | Overall Experience |
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Customer did not leave a comment.

patrica k. | First Impressions |
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Customer did not leave a comment.

SHAUN H. | Overall Experience |
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The card reader at the Long Park facility seems to have problems reading cards on both the entrance and exit.

Mindy Z. | First Impressions |
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Customer did not leave a comment.

arturo m. | Overall Experience |
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There was always homeless people sleeping there the bathroom was disgusting, ruined by homeless. Staff never did anything about it made me feel like my things weren't safe.

KRISTIN T. | First Impressions |
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Customer did not leave a comment.

jodee h. | Overall Experience |
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Staff was friendly. Tenant once saw me struggling with loading storage as a single parent helped me out. When I went to collect my things, I got liz from another location which lead me to Lonny and they were able to go above and beyond with customer service for my needs. Would reccommend.

pam p. | Overall Experience |
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Customer did not leave a comment.

Courtney S. | Overall Experience |
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Great customer service and location was extremely convenient. Love the app, made easy to pay on time without hassle of going in.

jamie s. | Overall Experience |
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Perfect

Mae C. | Overall Experience |
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Customer did not leave a comment.

Jonathan P. | First Impressions |
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Customer service was great!!

TARA U. | Overall Experience |
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Storage unit was secure and clean. Most of the staff was friendly and helpful. Store Manager Lonny Bloss was incompetent at processing a payment and explaining charges and rude when called out about it.

Kevin D. | Overall Experience |
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Customer did not leave a comment.

van n. | Overall Experience |
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Will never use Uhaul ever again. Set up payment to be automatically taken out and it wasent done and never got informed it wasn’t paid so they locked us out. When we went to complain about the late fee lonny said we were responsible about making sure it was done. Automatic payment means we shouldn’t have to call to make sure it was done Libby was rude and very nasty and said he wouldn’t refund it. So we went across the street to friendly budget to get a truck for my daughter to move. Lonny has very poor management skills and not a person you want to give business to

Norma W. | Overall Experience |
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Customer did not leave a comment.

Heather M. | Overall Experience |
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If you rent here you can expect the following as a customer: if you ever pay late, it is a personal slight against Lonny Bloss, the manager, and you will be treated accordingly: 1. You will have unprofessional, poorly trained staff calling you and not even saying hello before they demand payment. If you tell them they are being rude to you, they hang up. If you go a step further and let the manager know, he will tell you the problem is YOU and hang up as well. 2. The access is NOT 24 hours as advertised as a padlock is sometimes put on the arm of the gate. There is no rhyme or reason for why the padlock is on there and if you get upset because you are trying to leave town early in the morning to go somewhere and you cannot get the animal carrier so you can get your animal to the vet, you're the jerk for needing 24 hour access to your unit. Also. If you had holiday plans but you needed into storage to get supplies, not happening either. We missed half a day of recreation with our family waiting for someone to remove a lock days after payment which leads me to the next expectation... 3. If you ever pay late, for any reason, it is a taken as a personal slight against the manager and the store itself. It doesn't matter that the late fee adds to their revenue, even if you always pay it and never complain or argue about it! You will not get the lock off your unit without calling and making them do it even if you paid a week ago. There is a perverse pleasure taken in inconveniencing you because you had the nerve to have your check fall on a different day than they assign you. And if you call and ask how many days it will take for the lock to come off, Lonny will ask you how many days late your payment was implying you are not only paying a late fee as punishment, you're also going to be shamed for being late. Finally. I would tell you there are dozens of other storage facilities in town. If I were you, I would pick one that has some level of customer service and this place isn't it! We have been issued credits by corporate as a way of apology but nothing changes until the wallet hurts! Renters beware.

STEVE H. | Overall Experience |
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Customer did not leave a comment.

colby i. | Overall Experience |
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Customer did not leave a comment.

kathy c. | Overall Experience |
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Clean and secure place. Ppl are very helpful, knowledgeable and friendly...

Daniel A. | Online Move In |
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It's a bit high for a 5x10 but it is secure.

jasmine o. | Overall Experience |
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I am super upset that your rates are not prorated! I moved out 1 week after my rent was due and still had to pay for a FULL month! Absolutely ridiculous.

brett b. | Overall Experience |
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Everyone was great with the exception of the GM Lonny. He is rude and disrespectful. He literally told me he “I don’t have time for this” when I was trying to resolve an issue. I watched him being rude to other customers when I was in the store and my experience out him was awful. The rest of the staff was great and so was everything else at the facility.

Patricia C. | Overall Experience |
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The storage space was free the first month for doing a one-way move with Uhaul. That's a good deal. But the price for the 10 x 20 is $50.00 higher than all of the other comparable storage places in the area. That's why I moved out. I didn't want to pay $150 every month for storage.

Cody W. | First Impressions |
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The gate to get out of the 24 hr facility wouldn’t open. I had to wait for someone to come in so I could get out.

Tim G. | First Impressions |
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Check in was great 5 stars.... gate at site makes it 4 stars since you can’t see/read it easily and you have to do the code at least twice

jd M. | First Impressions |
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Hey Basil, thanks!!! Oh and by the way, Rachel is a "Gem"!!!! J.D. Mullins

tyler g. | First Impressions |
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Above and beyond, spectacular survive!

Nicholas L. | Online Move In |
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My code didn't immediately work after purchase but a quick call to the office got me inside in just a few minutes! Even with the delay, this process was timely, easy, and simple.

cheri m. | Overall Experience |
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My only disappointment was the space not being pro-rated when checking out of the space.

John G. | Overall Experience |
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Clean and pretty maintained weight issue the gate didn’t work all the time

Cindy S. | Overall Experience |
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Very friendly and had great customer service.

Cynthia G. | First Impressions |
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None

Sean P. | Overall Experience |
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Value for money. 24 hr access.

Courtney h. | Overall Experience |
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Horrible. Tried to figure out how to stop paying late fees after months of paying it due to only getting paid twice a month, I tried to get my pay day changed no luck. Emailed basil. No response &More

Karen C. | Overall Experience |
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It was a good experience.

Raoul O. | Overall Experience |
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Amy was great! Along with all the other staff , will use your facility again very soon!

Josiah S. | Overall Experience |
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Tried to downsize from a 10x20 storage unit. Called the office and uhaul itself at least 10 times over the matter. I was always "transferred", then hung up on. Moved out because of this.

Danielle L. | Overall Experience |
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The gate appears as if someone could just walk right through it. The lights weren't very bright .

ANN C. | First Impressions |
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Had a problems at first but gotbetter

SarahJean T. | Overall Experience |
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Truly a great storage site and very helpful to have access any time I needed.

Jeffery N. | First Impressions |
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Took a star for the automatic system not working to let me be able to do self storage on my own when online it was stating otherwise. Ty for the customer help & quick response, I do appreciate it.

Wendy Q. | Overall Experience |
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Wonderful, secure facility and very helpful staff.

ginger a. | First Impressions |
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Fast and efficient service

John L. | First Impressions |
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Your employee "Val" was awesome. Other employees seemed either over worked and/or not interested in helping customers. Thank you Val, you deserve a raise!

dan c. | First Impressions |
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Very helpful, friendly, fast.

jennifer c. | First Impressions |
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We had some issues from me getting a second unit. But the staff was accomidating to fixing it.

jill t. | Overall Experience |
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Great experience!

jill t. | First Impressions |
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Very professional and all around great experience!

ANGEL M. | Overall Experience |
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Great service!

justine s. | Overall Experience |
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2 gals, Amy & Kelsey were immensely helpful & professional & pleasant & Amy went above & beyond in keeping an eye on our unit. Angie, a phone operator, should be reconsidered & provided lousy service.

donald h. | Overall Experience |
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You are the best, thank you.

DAVID C. | Overall Experience |
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We rented a 26 ft truck got to grand junction they didn't have our reserved 30 foot storage unit. Had to call Basil Williams boss in Denver to get the 30 ft unit price for 3 10x10 $190 vs $300. Out o

Bill P. | Overall Experience |
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The employees of U-Haul treat you with the utmost respect and are very friendly and willing to assist you.

Bill P. | Reservation |
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The employees at U-Haul all went above and beyond to assist us in our move. Nathan gets 5 stars in Dickinson ND and Victoria gets another 5 stars in Grand Junction CO for the courteous service.

Frank O. | Overall Experience |
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There wasn't a lock at the unit as stated by staff, we had our own. Key card didn't work for 2 days. Your staff quickly resolved the key card issue, it just took away time from our busy schedule

BRAD H. | Reservation |
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The storage unit the access code didn't work and the unit had a lock on it. A call to your customer service resulted in either being placed on hold forever or disconnect. Was resloved next morning.

Randy P. | Overall Experience |
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Friendly service and competitive prices. From beginning to end very efficient.

Sean C. | Overall Experience |
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disappointed in the service and cleanliness of the facility.

sharon s. | Overall Experience |
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The U-Haul employees were very friendly, knowledgable and accommodating!

David Lester B. | Overall Experience |
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Great service, very nice facility.

Francis W. | Overall Experience |
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Awesome staff and facilities!

debra s. | Overall Experience |
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It was a good experience

Catherine W.
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Brittany was quite helpful and gave me important information concerning my request.

No reviews have been submitted for this location.

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