Ralph Williams treated me very professionally!
FAITH M | First Impressions
Customer Reviews for U-Haul Storage at S Caton Avenue
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was mistakenly given 3 units, nothing was said to me about it, instead I was being charged an extra $111. Was told twice that they would hold payment and not charge me for the third unit, was charged anyway and no one would respond to my emails. On a separate occasion I waited almost on hour in a hot car with my handicap mother for a rep to come to the storage units after they put additional locks on my lock and send an email telling me I couldn’t have two locks. Never received military discount.
CEJI D | Overall Experiencenice staff convenient feels pricy
Ricky J | First ImpressionsI moved my things out on November the first
MONNA L | Overall ExperienceVery hard to get in contact with the staff 2 are ok the rest no customer service experience at all the side of the storage where I was ....was not well lit
TRACEY R | Overall ExperienceAfter going through a death in my family I've been under a lot of stress. The manager was so helpful by helping me go through the I.D. scan of my driver's license which wasn't properly downloading from my phone. It may seem minor but the helpful efforts by the manager made my day a little simpler.
carlos l | First ImpressionsKeep up the good work!
ALICIA B | First ImpressionsGreat service to me at all times.
charlie w | Overall ExperienceThe service manager was great!!!
Eric J | First ImpressionsAlready had storage unit and wanted a bigger space, but I was told I should not filled out a new reservation. Plus, lady hade to take lock off in order to get into the unit.
Kathleen T | Overall ExperienceCommunication and honesty are my only issues. Everything else was great. I loved my unit and everything was clean.
DANTAY M | Overall ExperienceStaff and manager Ralph was very rude and would never recommend this U-Haul storage location to anyone. Need better management and staff cause they are not polite. They keep trying to charge me for the unit when I move out in July not Aug 7,2025
DEON M | Overall ExperienceStaff was excellent
REGINALD M | Overall ExperienceGreat attitude
Donnell D | First ImpressionsUnit was dirty. Foundation cracked. Pile of rat traps in corner of unit. Lady at counter rude and never answered phone for 2 solid days. “She was too busy”. I released my unit and do NOT recommend!
Brenda T | Overall ExperienceI enjoyed the storage unit once I was able to access it. I was not happy with my service when getting access to the facility. While the staff eventually became helpful, they were seemingly inaccessible and were not giving clear directions as to how to access the unit. Someone who had a unit assisted me getting access to the unit. I was happy with the unit’s condition, but the staff and their lack of prompt and apt service made the experience difficult.
Jeffrey W | First ImpressionsWe always had a good experience with Uhaul. Never an issue with anything. We used them multiple times for truck rentals and will again I'm sure.
Michael B | Overall ExperienceLayout and how exactly to get in was confusing. Lack of an elevator or freight lift is difficult
Jason M | First ImpressionsMs Michelle was very helpful throughout the move in progress, she explain everything really well and took care of what I needed. Very friendly lady!!
Cecilia A | Online Move InLights are needed inside the storage bin.
Eric J | Overall ExperienceN/A
SANDY M | First ImpressionsMr.Ralph and the young lady who meant me at the gate was AMAZING… when I tell you I really appreciate y’all 🫂
JASMINE J | First ImpressionsThe disrespect and lack of customer service and professionalism is unacceptable. If this would have been my first time using uhaul I would not have returned. Kari needs to be retrained on customer service as if it was her first day on the job. She doesn't represent the company well.
bonnie p | Online Move InThe Staff was by far the meanest, nastiest, and rudest encounter I’ve had in a long time. She was yelling and screaming in front of my child all over a miscommunication between another staff member and my friends, she told me to get off the property immediately as if I was doing something illegal. She threatened to revoke my agreement and keep my property. She truthfully refused to remain calm, professional and compassionate as if this was a personal vendetta against me instead of understanding the responsibilities of being in a Leadership position, Please don’t hesitate to contact me for more information and evidence of the allegations made by me & the people who witnessed this verbal assault and trauma against me.
bonnie p | Overall ExperienceIt was good holding my stuff secure got about a year. I wish y’all had elevators, other than it was a cool and helpful experience
OMAR N | Overall ExperiencePrice is a little high, but the location is excellent.
Kathleen T | First ImpressionsIt was a great experience with them
Delois E | Overall ExperienceFIRST OFF I HAVE TO SAY THAT THERE WAS ONLY 2 StafF MEMBERS THAT WENT ANOVE AND BEYOND TO ALL MY NEEDS AND THAT WAS MR.RALPH THE GM AND MICHELLE, ,MICHELLE WAS VERY CONSCIOUS AND AWARE OF HOW SHE HELPED ME AND WHAT SHE TOLD ME HER PERSONALITY AND HER DEMEANOR WAS EXCEPTIONALLY WELL WHEN HELPING ,CUSTOMERS, I LOST 75 PERCENT OF MY BELONGINGS BECAUSE OF NEGLIGENCE ON BEHALF OF UHAUL ,WHEN I SAY NOBODY APOLOGIZED OR HELPED ME BUT RALPH AND MICHELLE
Cynthia P | Overall Experiencenice place friendly atmosphere
Roberta t | First ImpressionsI was not able to access unot that was assigned to me when I arrived to because it already had someone else's lock on unit. I called to have another unit assigned but was not able to gwt help from customer service except for them to call manager whom didn't answer.
joyce k | First ImpressionsThe toilet always needs a plunger!
Rachel S | Overall ExperienceThere was flooding in the level where I was supposed to have my unit. I will be canceling my unit
Hope L | Online Move InEveryone at the location was so helpful. Mr.Ralph & Michelle treated me as I was family. So glad I was able to grab a unit and this place is huge and with a drive up to your storage area.
QUEEN S | First ImpressionsOverall. Excellent
Lauren P | Overall ExperienceThe young lady that assisted me was very nice and very helpful, I can’t remember her name and the GM Mr. Ralph was very helpful as well
AMIRAH H | First ImpressionsThe customer service was horrible. Only one person working that knew what they were doing. The employees were rude and the wait time was outrageous. I would never recommend them to anyone.
Renee G | First ImpressionsHow y'all have a second floor and no elevator
Torrey L | First ImpressionsI reserved a utility dolly, but there was none available to me. I was informed that they were first come, first serve. I was informed that, although I reserved the equipment, it is not certain that it will be available. That should be stated upon rental. I was informed that there would be a lock in the unit. The lock was to be returned to the office or I would be charged. When I returned the locked that I found, their staff was amazed that it was not new. I was looked at as if I was not telling the truth. I brought them the lock that I found. I was also informed that my rental unit was across the street. When it was actually down the street & around the corner. We wasted more gas looking for a rental area across the street
Carolyn R | First ImpressionsRalph and his team are the best
Taneka J | First ImpressionsI wish I knew the guys name who is usually at the storage units on Caton Ave. He has locs and a grill. He just always seems to magically appear out of nowhere whenever I need him. I have been so grateful for his presence. I just cleared my storage unit but he would be one of the reasons I would purchase there again. Ralph and the ladies in the office are also very helpful. This location is great!
CHRISTI T | Overall ExperienceU-Haul tried to make me pay Rent for June and I moved out in May after paying May’s Rent
DIERA J | Overall ExperienceThe staff at 2929 Washington Boulevard were very pleasant and professional, made everything simple and explained everything that I needed to know.
SHAWNETTA F | First ImpressionsMr Williams seems nice but the experience was horrible. I was leaving town. I could not get into the unit. Every time I call the office I was put on long holds and was told that they were taking care of customers. Excuse me. I am a customer if you had taken care of me initially I would never had to call back. This woman was rude and unprofessional. I left so many messages for the manager. I never received a return call. Poor customer service. The man on-site who attempted to assist me was very nice.
JUDITH L | Overall ExperienceI’ve always had an outstanding experience with U-Haul in general, whether it be renting a truck for a day or renting a storage unit for a year. The 24 hr access at their S Caton Ave location, at no extra cost, is amazing. The only one like it around. I highly recommend this location the staff is great. Everything is always a breeze and they know their stuff. If I need storage space in the future I’ll definitely return! Thanks U-Haul!
ASHLEE L | Overall ExperienceMy experience was awesome. The Caton Ave places were great. I was going through a lot and they were comforting and pleasant. 🙏🙏🙏🙏❤️❤️❤️😁😁😁
Carol C | First ImpressionsExcellent
INES P | Overall ExperienceThe process is a fail. I called2 days before my checking. I was assured that I was at the right location. No one bothered to tell me that the office location was different from the storage. I had to pay additional mileage for the truck. I am not pleased
JUDITH L | First ImpressionsThe restroom really reeks of urine. The smell is unbearable and the door should be locked. I had a lock placed on my unit for now payment however my payment was made and I was told they didn’t know why the lock was placed. I waited for 45 minutes for someone to remove the lock. Finally the prices are too high for such small units.
Aisha S | Overall ExperienceThe staff was friendly.
Quinnetta P | First ImpressionsWas good experience with you
Yousry A | Overall ExperienceI would like to thank the entire staff at Uhaul storage facility at 2929 Washington Blvd in Baltimore, Md. they are helpful, professional and friendly. A special thank you to, Mr. Ralph Williams, ( I pray I got the name right), he and another employee made sure our transport was secure and Mr. Williams asked us to let him know when we made it to SC, it was a raining day and we made it safely. Thank you for this portion of my service.
Cynthia L | Overall ExperienceThe guy that was working at the time was moving super slow. No urgency at all. I spent an hour inside of the UHUAL place just trying to check in so I can get access to my reserved storage. He was an older black male and we also had some technical issues with him scanning my email or sending an a link to my number. My experience too long & complicated and I assumed checking in should be simple and convenient.
isaiah w | First ImpressionsMy entry code wouldn’t work for hours was change 2x I burned mileage I really didn’t have to use to come and check the codes that was not working
Takeyia b | First ImpressionsThank you for everything great place to use would recommend it, and would also use it again have a happy New Year
LISA R | Overall ExperienceI’ve been charged for the last 5 months for a storage unit I closed out in July with my other 3 units. The. Was threatened that they were going to auction the unit and to their surprise NOTHING was in the unit because I had closed all 4 of the accounts at the same time ‼️ The staff simply did NOT do THEIR job properly ‼️
Ayanna B | Overall ExperienceWas pleasure dealing with you
Yousry A | First ImpressionsVery friendly, funny and helpful.... Made sure I understood everything.
SHONWYTTISA B | First ImpressionsThe most terrible experience the 1st month[[[ I'm getting free I should be getting 2 months free .the U-Haul, costs too much , I just used carin ave⁴ doors kept kr_ ==f
ROBIN U | First ImpressionsNice storage
james a | Overall ExperienceNo need to change continue to give customers a great uhaul experience
Leo H | First ImpressionsThe employees actually make sure you understand everything in your contract before leave. I would definitely use this location again if and when needed.
NATHANIEL R | First ImpressionsThey need to install an elevator too gain access to re units on the 2nd floor. The stairs are very inconvenient
Gabrielle F | Overall ExperienceClean and well maintained
Kevin G | Overall ExperienceWhen the agents say 24 hours access, have them clarify that it is just for subsequent access to storage unit, not for initial access. I was not given this detail, therefore I showed up at a time when office was already closed and could not check-in to access my unit. This caused me substantial additional expenses.
JUSTINE E | First ImpressionsEverything was great here! If needed again I would use you guys again
ROMAINE W | Overall ExperienceMove in is not straight forward and staff give below bare minimum information. Storage was unusable for me. A very subpar experience. Left a message for manager it was not returned. I
BRITTANY C | First ImpressionsI love the security methods with the area and codes access. If your not in the correct corridors you won’t be granted access.
SHANEKA W | First ImpressionsMy debit card was stolen, and I couldn't get off of work in time to make a payment at the office because the hours did not line up with the hours of both of my jobs. Because of this, I was charged an additional 50$ and locked out of my storage unit despite having the money simply because I couldn't pay online with my bank account information or in store with a Google Pay. The storage facility itself, while secure, often had the larger doors locked and made it hard for me to move any large furniture in, and staff was never around despite multiple calls and attempts to reach them despite it being during reasonable hours that I would reach out to them. The facility itself was rarely ever clean, with abandoned furniture scattered throughout and not addressed. And the lack of carts/elevators made using the upper floors a huge hassle. My experience, from storing items to paying for said storage, was overall negative and I will avoid doing business with U-Haul storage again in the future.
Devon P | Overall ExperienceOffice never pick up the phone nor answering their call attendance box from the storage to get access code to get it, eventhough they have 8 manitors! I Had to go to the office to get it. Calling reps takes forever to talk to someone also. Always short staff.
sarang s | Overall ExperienceYou can never talk to somebody at the store when you call and never received a callback
stacy k | Overall ExperienceWe were unable to access the storage unit we paid for as there was a lock on it and staff had gone home. Wasted a chunk of our uhaul moving truck rental time as we could not unload the items that night but had to wait until the following morning. Not a single staff member showed an inking of common concern which was made worse as I had two young children.
IVY Z | First ImpressionsThank you thank you thank you
kevin b | First ImpressionsI was pleased with everything except NO ELEVATOR... That's Very Difficult for Heavy items.
BRUCE J | Overall ExperienceSecond floor no Elevator was disappointing
Jonathan M | Overall ExperienceWe are on second floor. No elevator and have 30-50 boxes my wife and I handled it but it was a struggle good thing I am in better shape than most.
Jonathan M | First ImpressionsCustomer Service is beyond comparison that I have ever encountered. I am very satisfied with the price and facility arrangements. They are well connected with the people in understanding sometimes late payments may occur, considering the times we live in.
gary p | First ImpressionsIts been a good experience! No problems
Cynthia L | First ImpressionsThe reason that I will not give Excellent is because, it is a major reason, the sliding glass door has only worked twice the entire time that I have had my things there which is since 2020. That is soooooo frustrating to have gathered all your belongings either going into the facility or coming out of it, and the sliding door DOES NOT open. To have to fight with that other door that doesn't slide open, and the cart full of items is sooooo inconvenient, frustrating, and causes you to have to exert energy and strength that us middle aged people do not have. This is the only problem I had with the facility. However, it is a Major problem for me. Please, please correct this issue, and make sure that the sliding doors work all the time. I was absolutely shocked that the sliding door worked on the last day that I used the facility which was yesterday. I wasn't even going to attempt to use the sliding door because I just knew the sliding door would not open. However, as I was placing your cart back in its place, the sliding door opened. I wish that was the case my entire time accessing the storage facility since 2020. Again, outside of that one frustration, I would still recommend your facility.
Sharon H | Overall Experience