Customer Reviews for U-Haul Storage at Sharon Lane
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The security light was out, but overall a favorable experience. Thank you

Rating:

1.0

These are the rudest people I have ever dealt with in my life. I have tried to call Guy 3 times. He does not answer & does not return my calls. I will be calling corporate office.

Rating:

5.0

Guy is still fantastic job after all these years. Other businesses shot take hpnotes about his servic.

Rating:

4.0

Y’all were helpful in a tough interstate situation Thanks M

Rating:

5.0

Mr. Guy and his staff went above and beyond to assist me. I'm truly grateful for them.

Rating:

5.0

Very convenient and helpful to me in my time of need. Thanks 🙏🏾 so very much for your help and support.

Rating:

3.0

The ceiling in my storage is torn and apear to have mold build up

Rating:

5.0

I used the storage for almost a year and everything was held up to standard nothing damaged, no smells. Perfect!!!

Rating:

1.0

Very disappointed way below expectations. Would not want my belongings back approximately $10 k and heirlooms

Rating:

2.0

For Lake Charles i guess this was an average experience. They had drug busts and trash throughout my time here. Don’t bother calling the main office because they will not answer. I tried calling a good amount of times over the several months i was using this storage and you’re better off just making the drive to speak to someone. Apart from all the bs it took to get in touch with people, they are very helpful and nice in the office.

Rating:

5.0

I would like to say! The boss is by far the best customer service encounter I’ve ever experienced! The place of where the storage unit was located was clean, peaceful, and cool! Our overall experience with them was 11/10! We couldn’t have chose a better place to keep our belongings and personal prized possessions! Thank you again Mr Guy for everything! Blessings your way!

Rating:

3.0

in a shady area of town .Didn't feel safe going there alone.

Rating:

1.0

I came back after like 11 months to get my stuff, I got attacked by wasps that had a nest inside door ,I could not open my storage unit, cause someone messed up the door, finally after like 2 hours wait 2 uhaul employees force it opened, only for me to find out that my valuable stuff, was missing. someone broke in and took ,2 nail guns, circular and reciprocating saw, sander, drill, nails, screws, electrical wire, fishing poles, camping stuff, fireplace/heater, that is what I remember now, there took more than that

Rating:

5.0

Mr. Guy was extremely helpful.

Rating:

1.0

They threw my deceased family pictures away

Rating:

3.0

Didn’t use the storage unit

Rating:

1.0

My storage got broken into all my valuables were taken

Rating:

3.0

Need to be sprayed had little roaches coming out my thing and I never had them so Ik that they came from the storage

Rating:

4.0

The experience was great! The website offered free one month storage with rental truck..I was charged for the storage with truck rental..very disappointing.

Rating:

1.0

Had I not known from previous experience that a customer must pay for the storage at a different location when / if paying g with cash then I would never have been able to rent the storage. The answering service for the 800 number didn't know that the payments were made at the Gerstner memorial/ Martin Luther king facility, and not at Sharon ln. This type of information is vital to customers,especially out of town customers

Rating:

3.0

The unit had a leak somewhere but only the bottom of boxes was wet. Out side of unit was muddy and slippery. I move out on the 11th and dropped the card key off at hwy14 store with a sticky note with the unit number with on of the employee at the desk told them everything was moved out and ready for the next person. Couple days later I get a call saying I was late on the payment. I explained to the lady that I moved out on the 11th and I dropped the card off with the store and told them that I was moved out. I don’t understand how information does not get conveyed. Also had the same issue returning a truck and trailer at same location.

Rating:

5.0

Thanks for friendly service!! Staff was very friendly & helpful.

Rating:

1.0

Their is a serious rat infestation at this location I generally have pretty ok customer service but the 2 young guys I dealt with were a little rude I’ve been renting with U-Haul for years probably before they were born and pretty much know how it works they were bent on telling me I was wrong but couldn’t show me on paper that what they were telling me was facts as usual I proved them wrong please be more aware of what customers are seeing online so honoring those facts in store won’t be such a hassle

Rating:

5.0

Awesome

Rating:

1.0

My stuff got ruined from water damage I had to throw away so much. My wife contacted the facility and the manager was supposed to email or get back with us and all I got was another bill. The stuff I could salvage had German cockroaches infested. I’m so disgusted and I still owe for a month when I left the rest there bc I just can’t deal with nastiness And y’all have some nerve giving me a bill!!

Rating:

1.0

The owners of this U haul facility are nothing less than Slum Lords. I wonder (not really) if this facility would be so poorly maintained if in a "different area" of town. I REFUSE to store my items there. I canceled my contract and bought a larger unit from Henderson's (that I did not need) and paid 70.00 more for it-GLADLY. Your facility Sharon Lane is mere Exploitation and your organization should be ASHAMED. .

Rating:

5.0

I did not go to the facility because I ended up not having to use the storage

Rating:

5.0

I have gone to and I have not utilized the facility yet.

Rating:

4.0

Well, did have it cleaned out, swept out by the evening of the 12TH; so as to Not get charged another Month. This says 17Th was Move- out date. ? ? Otherwise, survived storms, etc.

Rating:

5.0

I have not forgotten to drop the key I been working a lot and forgot but I will drop off today and I left a box empty in it on a accident was going get it to throw away

Rating:

3.0

Thank you for letting me rent a unit

Rating:

3.0

I’ve used this specific uhaul location for years for moving and almost three years for storage. Never had an issue with anything.

Rating:

2.0

A lot of our items were destroyed because the ceiling has a leak in the area where my things were store. I've tried to notify them and didn't receive a call back about the issue.

Rating:

4.0

Everything was wonderful. My move out date was on August 29, 2022. Thank you

Rating:

1.0

Told me the wrong storage site so had to go up there twice for key card no manager on duty to assist you and when manager and general manager was called from dispatch no answer SHAME ON UHAUL

Rating:

5.0

I've been with u-haul for over 5 years. Service has always been great. Guy is the best. I look forward to using u-haul, hwy. 14 in the future if needed.

Rating:

1.0

This location is in a VERY trashy place. I sat at the facility for about 45 mins trying to get in touch with someone to confirm my reservation and give me my unit. When I finally got someone from uhaul on the phone they told me I had to go to another facility 20 mins away to sign in and then back to this place to store my things. The guys working at the location I went to next, 1101 Highway 14, Lake Charles were absolutely rude. After an hour and a half I got checked in and went back to the storage unit and found the nastiest place. Their gates and not secure with holes all in them, they don’t even close all the way. No one is there to observe anything. There are rat traps all in the storage units. Then back to the Highway 14 location to drop my truck off. The man checking my truck in was so sweet. He said if I needed my physical receipt I could go in and wait. I said there is no way I’d walk back in there. I plan to have all of my stuff OUT OF UHAUL and somewhere else by the end of the month before I am charged again and they will NEVER have mine or any of my families business again.

Rating:

2.0

My storage unit leaked so bad it ruined my couch as well as my desk and another table. Water was pouring out of the ceiling and when we moved things out water was still dripping from the ceiling as well as pouring out of my furniture as we moved it. I have made a claim on my homeowners insurance however, before anyone else rents that unit I would either warn them or fix the problem. The unit also did not have any lights. While moving out or in we would have to walk down the hall just to get the hall light to come on so we could see in the unit.

Rating:

4.0

My lock was not in the unit.

Rating:

2.0

We were apparently moved out by someone else. Phones are answered at the main office sometimes not always. The storage facility is in a sketchy area, lots of people walking around at all times and hanging out in front of “security” doors

Rating:

3.0

I wish I was told I had options to have 24 access but wasn't and thought I had it already so when I went to finish my last load I couldn't get in so I had no help the next day and I paid people to help that day

Rating:

5.0

Thank you for your help.

Rating:

5.0

Great service, & enjoy the 4th of July.

Rating:

1.0

I tried to get in to the climet control because we are yet agian displaced insurance quit paying and now we have a lawyer fighting them and my daughter got a truck for me and a free month rent coming from 70663 to 70601 and I was told it was paid and I won't owe agian till July we went there to get our dolly and push cart and couldn't get I'm so we went and loaded the 20 foot truck now it's full of my stuff and I was suppose to have it back yesterday and I can't put my stuff in the unit my daughter got or the ones I tried to get and when I called and told them about how bad it was they said they could not do nothing about it or give me my money back so now I'm sitting here with a truck full of furniture at a rv park with not a penny to my name and no where to put my stuff to turn in this truck plus there was some guy just chilling in his car I really have never been so disappointed in a place at all as this the unit that is in my daughter s name is Rachel plaster 3377076662 and unit ee04 that is where I was tring to get last night so my stuff would all be together but the other side of the storage place is nasty and has dead rats and none climes control I never moved it to any of them units sence Friday and Friday is when I needed to have my stuff in there and now it's Monday and I'm still here stuck

Rating:

5.0

Everyone was very professional and helpful throughout this transitional period of time in my life. Therefore, I am truly THANKFUL‼️!!!‼️

Rating:

4.0

Affordable, good customer service

Rating:

5.0

Thank you!

Rating:

3.0

Site is in one of the worst parts of town in an area that is near flood prone area.

Rating:

3.0

I think it did rain slightly in my unit. My magazines got wet and water spots on a mattress. Didn’t have storage insurance so it was my lost.

Rating:

5.0

Your employer was very helpful to me and I enjoyed talking to him about your climate control and how easy it was to understand how to get in the building. Thank you for your employers.

Rating:

5.0

All staff members were knowledgeable about any business at hand. Thanks U-Haul for helping my family in times of needs.

Rating:

5.0

Really exceptional in helping me obtain unit!

Rating:

1.0

This was the worst experience imaginable. From the initial conversation with the staff, storage facility, truck rental, and lastly the GM (Guy) who lacked empathy for my overall experience. Based on the way I was received I would never recommend U-haul services to any of my friends or family. If someone in upper management read these comments please reach out to me. I would be more than happy to provide details. Thanks in advance. Regards, -Derek

Rating:

3.0

I was reserve a climate controlled unit it was stuffy not cooled and had a leak it was ok not much a/c

Rating:

1.0

ALL of our furniture was ruined, just about everything that we had packed was ruined. Everything that was salvageable was covered in dead roaches, everything else was covered in mold. We didn’t even have our boxes in storage for a month and a half, when we called to get help they told us it was our fault for not getting insurance and hung up. We had asked about insurance prior but was told it wasn’t needed. The entire unit had holes in the roof, and water damage everywhere. A month and a half of my furniture and personal belongings in storage cost me thousands. I would never recommend this facility to anyone.

Rating:

1.0

Customer service is EVERYTHING. I went in on a Friday and made a payment. Prior to me making the payment I received an email stating that I had two weeks to make a payment before I would be locked out my storage. I made the payment way before that two week mark but a lock was still put on my unit. No one told me Friday upon making my payment that a lock was on my storage neither did they say that it would not be removed after I made my payment. The following Saturday when I went to the storage and saw there was a lock on the storage I immediately went to the highway 14 location and received the WORSE customer service ever. I went into the highway 14 location on that Saturday in hopes that I would be assisted with my concern and issue. Instead, I received horrible customer service from all three of the young men that was working that day. They were very smug and rude to say the least. As i am expressing my concern and how i think they were being unprofessional, the 4th guy, walks up with no uniform on says "Well I think their professionalism is just fine" with the biggest sarcastic smerk ever, and they all burst out in laughter. The whole shift seemed to be very immature and nonchalant with the problem that I had. Stating " oh well ma'am, all of my managers are in Houston and no one will be here to help you until Monday if she feels like going and make her rounds, so I don't know what to tell you." I witnessed this same unprofessional attitudes with the same guy, with another customer on the day that I made the payment. I asked for contact information to higher powers and was ignored. I finally left the building after numerous attempts to get treated with correct customer service. I was finally able to get into my storage on that following Wednesday, which is when I removed all of my things. Because you all do not deserve another dime of my money. My suggestion for you is to hire staff and or train them properly on customer service and how to conduct a business instead of acting like they are in a Frat House. I am very disappointed with UHAUL and took my business else where.

Rating:

2.0

Hi My experience wasn't good, I got D016 then my storage was closed. But I was charged and was told by Guy he would take care of this charged. As of yet its not taken care of. I would like to be reimbursed $49.99. I really can't answer the questions true fully because my storage was closed in the computer. But I will answer yes to them. I guess

Rating:

3.0

My sons stuff got wet and was molded.

Rating:

4.0

Th attendant, the man with the white hair was excellent during the storm. He had much patience with people and was very helpful.

Rating:

2.0

Bad customer service. Someone broke into my unit and conveniently the cameras didn't work . I would not recommend this storage facility.

Rating:

5.0

Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!

Rating:

5.0

The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us

Rating:

1.0

My tires was stolen with a lock on my unit

Rating:

3.0

The storage was very convenient to get. I needed it in a hurry a had no problem.

Rating:

5.0

Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!

Rating:

5.0

Excellent, this is my second time using storage and service is great as last time.

Rating:

1.0

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Rating:

4.0

I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!

Rating:

4.0

Great staff, very helpful thx

Rating:

4.0

Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.

Rating:

5.0

The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!

Rating:

2.0

Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.

Rating:

3.0

I was supposed to pay $29 and got charged 50 and still never got my deposit back

Rating:

1.0

The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty

Rating:

4.0

Staff was accessible, knowledgeable and willing to assist me .

Rating:

2.0

There were holes in the roof all throughout the building and there was very little concrete around the building, which made mud when it rained. I was also charged when I shouldn't have been.

Rating:

4.0

I was just disappointed that I couldn’t get my money back like a prorated amount since I only used it only 7 days.

Rating:

1.0

After going over all my items after moving them out of the storage unit I have lost items such as shoes, leaning books, day-care swings, Pack N plays, walkers, all at a lost due be being and rat fece

Rating:

3.0

There was never any one at the storage site 2 an I was attacked by a dog due to a messed up fence now I have a bill I cant afford meds I cant pay for unable to go to work cause of all this

Rating:

3.0

had a little snake problem when we first moved there but it was taken care of promptly

Rating:

5.0

I love the service that I get from the U-Haul company. I would highly recommend it.

Rating:

4.0

Could use a little more lighting inside storage

Rating:

5.0

Very helpful and clean

Rating:

2.0

Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture

Rating:

5.0

Your doing a great job

Rating:

5.0

Thank you so much for all your help!

Rating:

5.0

staff was friendly

Rating:

5.0

Thank you

Rating:

5.0

Tried to return some wrap that we bought too much of and the owner was obviously in a bad mood and said he needed a receipt otherwise he couldn’t return it.

Rating:

5.0

Aside from the interior damage to the ceiling that looked as though it went through a period of leaking and it was patched, everything was great!

Rating:

3.0

Na

Rating:

5.0

Great service

Rating:

2.0

Didn't have the main piece of equipment I asked for and then did not or try to find it while charging me the the uses of the truck. Quick to charge for anything but slow to get what you need, no ref

Rating:

5.0

The Storage Was Clean. I Didn't Have No Problems With The Storage.

Rating:

4.0

👍

Rating:

4.0

The experience was great! I loves the flat bed carts for movement. I didn't like the front and back doors to enter and exit. It was better when the sides were open which made it easier to get the unit

Rating:

5.0

Great smooth transaction

Rating:

5.0

Guy and his staff is wonderful!!