Customer Reviews for U-Haul Storage at Sharon Lane
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Everyone was very professional and helpful throughout this transitional period of time in my life. Therefore, I am truly THANKFUL‼️!!!‼️

Rating:

4.0

Affordable, good customer service

Rating:

5.0

Thank you!

Rating:

3.0

Site is in one of the worst parts of town in an area that is near flood prone area.

Rating:

3.0

I think it did rain slightly in my unit. My magazines got wet and water spots on a mattress. Didn’t have storage insurance so it was my lost.

Rating:

5.0

Your employer was very helpful to me and I enjoyed talking to him about your climate control and how easy it was to understand how to get in the building. Thank you for your employers.

Rating:

5.0

All staff members were knowledgeable about any business at hand. Thanks U-Haul for helping my family in times of needs.

Rating:

5.0

Really exceptional in helping me obtain unit!

Rating:

1.0

This was the worst experience imaginable. From the initial conversation with the staff, storage facility, truck rental, and lastly the GM (Guy) who lacked empathy for my overall experience. Based on the way I was received I would never recommend U-haul services to any of my friends or family. If someone in upper management read these comments please reach out to me. I would be more than happy to provide details. Thanks in advance. Regards, -Derek

Rating:

3.0

I was reserve a climate controlled unit it was stuffy not cooled and had a leak it was ok not much a/c

Rating:

1.0

ALL of our furniture was ruined, just about everything that we had packed was ruined. Everything that was salvageable was covered in dead roaches, everything else was covered in mold. We didn’t even have our boxes in storage for a month and a half, when we called to get help they told us it was our fault for not getting insurance and hung up. We had asked about insurance prior but was told it wasn’t needed. The entire unit had holes in the roof, and water damage everywhere. A month and a half of my furniture and personal belongings in storage cost me thousands. I would never recommend this facility to anyone.

Rating:

1.0

Customer service is EVERYTHING. I went in on a Friday and made a payment. Prior to me making the payment I received an email stating that I had two weeks to make a payment before I would be locked out my storage. I made the payment way before that two week mark but a lock was still put on my unit. No one told me Friday upon making my payment that a lock was on my storage neither did they say that it would not be removed after I made my payment. The following Saturday when I went to the storage and saw there was a lock on the storage I immediately went to the highway 14 location and received the WORSE customer service ever. I went into the highway 14 location on that Saturday in hopes that I would be assisted with my concern and issue. Instead, I received horrible customer service from all three of the young men that was working that day. They were very smug and rude to say the least. As i am expressing my concern and how i think they were being unprofessional, the 4th guy, walks up with no uniform on says "Well I think their professionalism is just fine" with the biggest sarcastic smerk ever, and they all burst out in laughter. The whole shift seemed to be very immature and nonchalant with the problem that I had. Stating " oh well ma'am, all of my managers are in Houston and no one will be here to help you until Monday if she feels like going and make her rounds, so I don't know what to tell you." I witnessed this same unprofessional attitudes with the same guy, with another customer on the day that I made the payment. I asked for contact information to higher powers and was ignored. I finally left the building after numerous attempts to get treated with correct customer service. I was finally able to get into my storage on that following Wednesday, which is when I removed all of my things. Because you all do not deserve another dime of my money. My suggestion for you is to hire staff and or train them properly on customer service and how to conduct a business instead of acting like they are in a Frat House. I am very disappointed with UHAUL and took my business else where.

Rating:

2.0

Hi My experience wasn't good, I got D016 then my storage was closed. But I was charged and was told by Guy he would take care of this charged. As of yet its not taken care of. I would like to be reimbursed $49.99. I really can't answer the questions true fully because my storage was closed in the computer. But I will answer yes to them. I guess

Rating:

3.0

My sons stuff got wet and was molded.

Rating:

4.0

Th attendant, the man with the white hair was excellent during the storm. He had much patience with people and was very helpful.

Rating:

2.0

Bad customer service. Someone broke into my unit and conveniently the cameras didn't work . I would not recommend this storage facility.

Rating:

5.0

Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!

Rating:

5.0

The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us

Rating:

1.0

My tires was stolen with a lock on my unit

Rating:

3.0

The storage was very convenient to get. I needed it in a hurry a had no problem.

Rating:

5.0

Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!

Rating:

5.0

Excellent, this is my second time using storage and service is great as last time.

Rating:

1.0

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Rating:

4.0

I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!

Rating:

4.0

Great staff, very helpful thx

Rating:

4.0

Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.

Rating:

5.0

The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!

Rating:

2.0

Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.

Rating:

3.0

I was supposed to pay $29 and got charged 50 and still never got my deposit back

Rating:

1.0

The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty

Rating:

4.0

Staff was accessible, knowledgeable and willing to assist me .

Rating:

2.0

There were holes in the roof all throughout the building and there was very little concrete around the building, which made mud when it rained. I was also charged when I shouldn't have been.

Rating:

4.0

I was just disappointed that I couldn’t get my money back like a prorated amount since I only used it only 7 days.

Rating:

1.0

After going over all my items after moving them out of the storage unit I have lost items such as shoes, leaning books, day-care swings, Pack N plays, walkers, all at a lost due be being and rat fece

Rating:

3.0

There was never any one at the storage site 2 an I was attacked by a dog due to a messed up fence now I have a bill I cant afford meds I cant pay for unable to go to work cause of all this

Rating:

3.0

had a little snake problem when we first moved there but it was taken care of promptly

Rating:

5.0

I love the service that I get from the U-Haul company. I would highly recommend it.

Rating:

4.0

Could use a little more lighting inside storage

Rating:

5.0

Very helpful and clean

Rating:

2.0

Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture

Rating:

5.0

Your doing a great job

Rating:

5.0

Thank you so much for all your help!

Rating:

5.0

staff was friendly

Rating:

5.0

Thank you

Rating:

5.0

Tried to return some wrap that we bought too much of and the owner was obviously in a bad mood and said he needed a receipt otherwise he couldn’t return it.

Rating:

5.0

Aside from the interior damage to the ceiling that looked as though it went through a period of leaking and it was patched, everything was great!

Rating:

3.0

Na

Rating:

5.0

Great service

Rating:

2.0

Didn't have the main piece of equipment I asked for and then did not or try to find it while charging me the the uses of the truck. Quick to charge for anything but slow to get what you need, no ref

Rating:

5.0

The Storage Was Clean. I Didn't Have No Problems With The Storage.

Rating:

4.0

👍

Rating:

4.0

The experience was great! I loves the flat bed carts for movement. I didn't like the front and back doors to enter and exit. It was better when the sides were open which made it easier to get the unit

Rating:

5.0

Great smooth transaction

Rating:

5.0

Guy and his staff is wonderful!!