Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!
The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us
My tires was stolen with a lock on my unit
The storage was very convenient to get. I needed it in a hurry a had no problem.
Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!
Excellent, this is my second time using storage and service is great as last time.
These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering
I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!
Great staff, very helpful thx
Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.
The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!
Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.
I was supposed to pay $29 and got charged 50 and still never got my deposit back
The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty
Staff was accessible, knowledgeable and willing to assist me .
There were holes in the roof all throughout the building and there was very little concrete around the building, which made mud when it rained. I was also charged when I shouldn't have been.
I was just disappointed that I couldn’t get my money back like a prorated amount since I only used it only 7 days.
After going over all my items after moving them out of the storage unit I have lost items such as shoes, leaning books, day-care swings, Pack N plays, walkers, all at a lost due be being and rat fece
There was never any one at the storage site 2 an I was attacked by a dog due to a messed up fence now I have a bill I cant afford meds I cant pay for unable to go to work cause of all this
had a little snake problem when we first moved there but it was taken care of promptly
I love the service that I get from the U-Haul company. I would highly recommend it.
Could use a little more lighting inside storage
Very helpful and clean
Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture
Your doing a great job
Thank you so much for all your help!
staff was friendly
Thank you
Tried to return some wrap that we bought too much of and the owner was obviously in a bad mood and said he needed a receipt otherwise he couldn’t return it.
Aside from the interior damage to the ceiling that looked as though it went through a period of leaking and it was patched, everything was great!
Na
Great service
Didn't have the main piece of equipment I asked for and then did not or try to find it while charging me the the uses of the truck. Quick to charge for anything but slow to get what you need, no ref
The Storage Was Clean. I Didn't Have No Problems With The Storage.
👍
The experience was great! I loves the flat bed carts for movement. I didn't like the front and back doors to enter and exit. It was better when the sides were open which made it easier to get the unit
Great smooth transaction
Guy and his staff is wonderful!!
Nice job!
