Customer Reviews for U-Haul Storage at Sharon Lane
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

67 reviews

211 Sharon Ln   Lake Charles, LA 70615

(337) 436-4646

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(337) 436-4646

211 Sharon Ln
Lake Charles, LA 70615

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

RHONDA P.  |  Overall Experience 
Rating:
1.0

ALL of our furniture was ruined, just about everything that we had packed was ruined. Everything that was salvageable was covered in dead roaches, everything else was covered in mold. We didn’t even have our boxes in storage for a month and a half, when we called to get help they told us it was our fault for not getting insurance and hung up. We had asked about insurance prior but was told it wasn’t needed. The entire unit had holes in the roof, and water damage everywhere. A month and a half of my furniture and personal belongings in storage cost me thousands. I would never recommend this facility to anyone.

ANDREW M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell L W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hilary R.  |  Overall Experience 
Rating:
1.0

Customer service is EVERYTHING. I went in on a Friday and made a payment. Prior to me making the payment I received an email stating that I had two weeks to make a payment before I would be locked out my storage. I made the payment way before that two week mark but a lock was still put on my unit. No one told me Friday upon making my payment that a lock was on my storage neither did they say that it would not be removed after I made my payment. The following Saturday when I went to the storage and saw there was a lock on the storage I immediately went to the highway 14 location and received the WORSE customer service ever. I went into the highway 14 location on that Saturday in hopes that I would be assisted with my concern and issue. Instead, I received horrible customer service from all three of the young men that was working that day. They were very smug and rude to say the least. As i am expressing my concern and how i think they were being unprofessional, the 4th guy, walks up with no uniform on says "Well I think their professionalism is just fine" with the biggest sarcastic smerk ever, and they all burst out in laughter. The whole shift seemed to be very immature and nonchalant with the problem that I had. Stating " oh well ma'am, all of my managers are in Houston and no one will be here to help you until Monday if she feels like going and make her rounds, so I don't know what to tell you." I witnessed this same unprofessional attitudes with the same guy, with another customer on the day that I made the payment. I asked for contact information to higher powers and was ignored. I finally left the building after numerous attempts to get treated with correct customer service. I was finally able to get into my storage on that following Wednesday, which is when I removed all of my things. Because you all do not deserve another dime of my money. My suggestion for you is to hire staff and or train them properly on customer service and how to conduct a business instead of acting like they are in a Frat House. I am very disappointed with UHAUL and took my business else where.

Dena J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOZENIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deandre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
2.0

Hi My experience wasn't good, I got D016 then my storage was closed. But I was charged and was told by Guy he would take care of this charged. As of yet its not taken care of. I would like to be reimbursed $49.99. I really can't answer the questions true fully because my storage was closed in the computer. But I will answer yes to them. I guess

carolyn H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damita K.  |  First Impressions 
Rating:
3.0

My sons stuff got wet and was molded.

Talisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BAKHTIYAR A.  |  Overall Experience 
Rating:
4.0

Th attendant, the man with the white hair was excellent during the storm. He had much patience with people and was very helpful.

ROSE M.  |  Overall Experience 
Rating:
2.0

Bad customer service. Someone broke into my unit and conveniently the cameras didn't work . I would not recommend this storage facility.

Nefateria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!

Jessica S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Trudy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan b.  |  Overall Experience 
Rating:
5.0

The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us

maria v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CPPJ OFFICE OF C.  |  Overall Experience 
Rating:
1.0

My tires was stolen with a lock on my unit

DazhaNique P.  |  Overall Experience 
Rating:
3.0

The storage was very convenient to get. I needed it in a hurry a had no problem.

Victoria L.  |  Overall Experience 
Rating:
5.0

Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!

KRISTINA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaShonda P.  |  Overall Experience 
Rating:
5.0

Excellent, this is my second time using storage and service is great as last time.

Jessica S.  |  First Impressions 
Rating:
1.0

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Shauntel B.  |  Online Move In 
Rating:
4.0

I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!

GENE M.  |  Overall Experience 
Rating:
4.0

Great staff, very helpful thx

Daniel A.  |  First Impressions 
Rating:
4.0

Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.

Sherman F.  |  Overall Experience 
Rating:
5.0

The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!

Brenda J.  |  First Impressions 
Rating:
2.0

Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.

shauna S.  |  Overall Experience 
Rating:
3.0

I was supposed to pay $29 and got charged 50 and still never got my deposit back

Desiree L.  |  First Impressions 
Rating:
1.0

The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty

mohammad a.  |  Overall Experience 
Rating:
2.0

Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture

Venissa P.  |  First Impressions 
Rating:
5.0

staff was friendly

jessica j.  |  First Impressions 
No reviews have been submitted for this location.

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