Customer Reviews for U-Haul Storage at Sharon Lane
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

59 reviews

211 Sharon Ln   Lake Charles, LA 70615

(337) 436-4646

Hours

Always Open On Your Smartphone

Services at this Location:

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(337) 436-4646

211 Sharon Ln
Lake Charles, LA 70615

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Hi My experience wasn't good, I got D016 then my storage was closed. But I was charged and was told by Guy he would take care of this charged. As of yet its not taken care of. I would like to be reimbursed $49.99. I really can't answer the questions true fully because my storage was closed in the computer. But I will answer yes to them. I guess

carolyn H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damita K.  |  First Impressions 
Rating:
3.0

My sons stuff got wet and was molded.

Talisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BAKHTIYAR A.  |  Overall Experience 
Rating:
4.0

Th attendant, the man with the white hair was excellent during the storm. He had much patience with people and was very helpful.

ROSE M.  |  Overall Experience 
Rating:
2.0

Bad customer service. Someone broke into my unit and conveniently the cameras didn't work . I would not recommend this storage facility.

Nefateria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, this is my second time using uhaul storage and definitely will not be my last. Thanks Guy and crew, always a satisfied customer!

Jessica S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Trudy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan b.  |  Overall Experience 
Rating:
5.0

The storage was great. However, we rented a truck to move our things to SC and the motor gave out on us in Atlanta. Close to 4 hours stranded on the shoulder waiting for a wrecker to move us to a hotel for the night. U-haul did take care of that for us

maria v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CPPJ OFFICE OF C.  |  Overall Experience 
Rating:
1.0

My tires was stolen with a lock on my unit

DazhaNique P.  |  Overall Experience 
Rating:
3.0

The storage was very convenient to get. I needed it in a hurry a had no problem.

Victoria L.  |  Overall Experience 
Rating:
5.0

Needed a secure place to store my belongings while I looked for a house. Found that with Uhaul! Thanks y’all!!

KRISTINA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaShonda P.  |  Overall Experience 
Rating:
5.0

Excellent, this is my second time using storage and service is great as last time.

Jessica S.  |  First Impressions 
Rating:
1.0

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Shauntel B.  |  Online Move In 
Rating:
4.0

I am reminded of the time I had lost my storage key and needed to have the lock removed. One of the Uhaul employees kindly provided me with a (free) key and (new) lock. I appreciated that!

GENE M.  |  Overall Experience 
Rating:
4.0

Great staff, very helpful thx

Daniel A.  |  First Impressions 
Rating:
4.0

Too many young & not knowledgeable employees. Had a run around with a lazy employee my first encounter that didn’t want to help. Later had an errogant employee that wanted to be disrespectful, etc.

Sherman F.  |  Overall Experience 
Rating:
5.0

The U-Haul employees at the lake Charles location on highway 14 was very courteous professional and friendly. The service at this location was excellent from beginning to end.very informative!

Brenda J.  |  First Impressions 
Rating:
2.0

Entrance is awkward when towing. You can’t get the cart out of the building to the U-Haul truck to unload stuff because it’s a gravel.

shauna S.  |  Overall Experience 
Rating:
3.0

I was supposed to pay $29 and got charged 50 and still never got my deposit back

Desiree L.  |  First Impressions 
Rating:
1.0

The roof was damage and bugs on my stuff I throw my couches and matter because it’s all musty

mohammad a.  |  Overall Experience 
Rating:
4.0

Staff was accessible, knowledgeable and willing to assist me .

GREGORY J.  |  Overall Experience 
Rating:
2.0

There were holes in the roof all throughout the building and there was very little concrete around the building, which made mud when it rained. I was also charged when I shouldn't have been.

Aaron C.  |  Overall Experience 
Rating:
4.0

I was just disappointed that I couldn’t get my money back like a prorated amount since I only used it only 7 days.

maria j.  |  Overall Experience 
Rating:
1.0

After going over all my items after moving them out of the storage unit I have lost items such as shoes, leaning books, day-care swings, Pack N plays, walkers, all at a lost due be being and rat fece

rosezetha j.  |  Overall Experience 
Rating:
3.0

There was never any one at the storage site 2 an I was attacked by a dog due to a messed up fence now I have a bill I cant afford meds I cant pay for unable to go to work cause of all this

Marks W.  |  Overall Experience 
Rating:
3.0

had a little snake problem when we first moved there but it was taken care of promptly

Tamara H.  |  Overall Experience 
Rating:
5.0

I love the service that I get from the U-Haul company. I would highly recommend it.

nina l.  |  Overall Experience 
Rating:
4.0

Could use a little more lighting inside storage

Frank m.  |  Overall Experience 
Rating:
5.0

Very helpful and clean

RAYNOTTE R.  |  Overall Experience 
Rating:
2.0

Poor management.The agent was courteous but training and manager was not helpful.Very unprofessional service.Nothing explained about how to gain entrance with key card. Locked out at 11pm w/furniture

Venissa P.  |  First Impressions 
Rating:
5.0

Your doing a great job

Latrell C.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help!

maria j.  |  First Impressions 
Rating:
5.0

staff was friendly

jessica j.  |  First Impressions 
Rating:
5.0

Thank you

alike r.  |  Overall Experience 
Rating:
5.0

Tried to return some wrap that we bought too much of and the owner was obviously in a bad mood and said he needed a receipt otherwise he couldn’t return it.

Allison G.  |  Overall Experience 
Rating:
5.0

Aside from the interior damage to the ceiling that looked as though it went through a period of leaking and it was patched, everything was great!

Allison G.  |  Overall Experience 
Rating:
3.0

Na

Tiffany B.  |  Overall Experience 
Rating:
5.0

Great service

James W.  |  Overall Experience 
Rating:
2.0

Didn't have the main piece of equipment I asked for and then did not or try to find it while charging me the the uses of the truck. Quick to charge for anything but slow to get what you need, no ref

DENNIS H.  |  Reservation 
Rating:
5.0

The Storage Was Clean. I Didn't Have No Problems With The Storage.

shonrika m.  |  Overall Experience 
Rating:
4.0

👍

tyrone j.  |  Overall Experience 
Rating:
4.0

The experience was great! I loves the flat bed carts for movement. I didn't like the front and back doors to enter and exit. It was better when the sides were open which made it easier to get the unit

SHEILA S.  |  Overall Experience 
Rating:
5.0

Great smooth transaction

Allison G.  |  Reservation 
Rating:
5.0

Guy and his staff is wonderful!!

JERRY G.  |  Overall Experience 
Rating:
4.0

Nice job!

matt r.  |  Overall Experience 
No reviews have been submitted for this location.

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