Customer Reviews for U-Haul Storage at Tempe Town Lake
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

They had me pay for 24 hr access I never got them I got some kind of a move out notice in and envelope and a file. No name no date. Then I was locked out if my storage for a week and I could access the gate but not my unit. Jeffery Pickett Andy Smith and Jennifertge admin assist had a moving company come move me they left without me so I have no idea if they took anything I don’t know where they disappeared. Then threw my things in piles left things in the elevator all the way downstairs and outside of the elevator so people could not pass by. When I saw my Mohammad Aly picture with a big foot print in it I asked them to be more careful. They sent and left after I have them a tip 40 and left me hanging. No 40 dollars. To top it off one of the uhaul employees called the Scottsdale police to my new storage. WHO DO THE PEOPLE THINK THEY ARE? I HAVE PICTURES THAT LITERALLY THREW EVERYTHING INTO MY STORAGE BREAKING 1000 worth of my equipment so now I can not do any jobs because everything I own is ruined!!!! My desk was upside down somebody peed in and on my clothes. I AM A VET AND I WILL DO EVERYTHING I CAN TO GET THESE PEOPKE DISMISSED FROM UHSUL AND LET THIS COUNTRY KNOW WHAT KIND OF PEOPLE UHAUL BACKS.

Rating:

1.0

The storage that was given to me is already occupied and no one is helping me by giving a new storage

Rating:

3.0

Interface of doing reservations online and confirming them on arrival in the area DOES NOT WORK. We had to redo the storage reservation on arrival. The change delayed return of the trailer and the original agreement of 30 days free storage for using the trailer was not honored.

Rating:

5.0

Very nice, very helpful would go there again and again.

Rating:

3.0

Lock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.

Rating:

5.0

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

Rating:

1.0

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Rating:

4.0

Donivan Holloway Thomas is the best. Give that man a raise

Rating:

1.0

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

Rating:

4.0

Call me 6023180554 Why was I sent this text message to do a review now???

Rating:

4.0

Proper materials can be considered

Rating:

5.0

Awesome crew with great customer care and good attitude with attention to detail.

Rating:

5.0

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Rating:

5.0

Very professional and effective

Rating:

4.0

Donivan-Holloway Thomas deserves a raise

Rating:

2.0

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

Rating:

5.0

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

Rating:

3.0

When getting a U box was poor service . But the movers were excellent.

Rating:

1.0

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don’t have receipts for. This place is so unprofessional it’s mind boggling. the only reason why I didn’t move out sooner was because of the pandemic. I have had so many issues with this property I can’t even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I’m glad that it’s being torn down.

Rating:

1.0

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

Rating:

2.0

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

Rating:

2.0

Worst office and management I’ve ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I’ve ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

Rating:

5.0

Thk u to “all”at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in “”” sometimes... best of health and family to all .. I’ll see you alll on future moves... From Alexandria

Rating:

3.0

I moved because storage facility being torn down.

Rating:

3.0

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

Rating:

3.0

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Rating:

1.0

Treated me very badly after many many years as a steady reliable customer.

Rating:

3.0

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

Rating:

2.0

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

Rating:

3.0

I would not recommend this facility. This facility ls being torn down!!!!!

Rating:

3.0

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

Rating:

3.0

We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.

Rating:

4.0

Closed suddenly. Codi was a huge help sorting things out.

Rating:

1.0

My experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.

Rating:

5.0

The staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needs

Rating:

5.0

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

Rating:

5.0

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Rating:

1.0

The manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.

Rating:

4.0

Not a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.

Rating:

3.0

Card did not work on first visit and trying to talk to anyone that could help was difficult.

Rating:

5.0

Thank you

Rating:

1.0

Did not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no one

Rating:

1.0

The units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.

Rating:

4.0

Too expensive!!

Rating:

5.0

FIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.

Rating:

5.0

Donivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.

Rating:

5.0

The General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employee

Rating:

2.0

I had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!

Rating:

1.0

AFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.

Rating:

4.0

I never understood why it said at the gate that you must check out. All it does is make the gate go up again

Rating:

5.0

The Mc Clintock Management and staff are awesome! Thank You! Ms.Jackson

Rating:

5.0

We moved from California. Our things were in storage longer than planned but when we first arrived Donovian (hope I spelled that correctly) help us the entire way. His service was above and beyond from helping us load and making sure our storage was locked correctly. Other staff members at this location were also extremely helpful. They made our move very smooth.

Rating:

5.0

james was a saving grace for the entire uhaul company. He went above and beyond to make sure things were care for.

Rating:

3.0

I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.

Rating:

1.0

The staff were great. The unit as fine. However, the computer system was bad and caused many issues. When we arrived knowing we had a guaranteed spot we found out that the unit the system reserved did not exist at this location and that the facility was very full with very limited options. The system had also reserved us 2 non-existent RV parking spots when what we needed was a small unit for residential furniture. The staff worked hard and found us the last unit available which was 10x10. We were just happy to have somewhere to unload the furniture from the UHaul, Not having an onsite person was inconvenient with all the issues. Also, the card access was not working 4 hours after I checked in and was assigned the unit. This caused another scramble to get in to unload. All in all the computer system failed big time.

Rating:

5.0

Everyone I dealt with was very helpful. I would use this location again. It was clean and the air conditioning for the unit was a must have and worked well.

Rating:

1.0

The outside premises were clean but only cause the dust and dirty were blown into our storage units. Very upsetting how dirty our things were. The gate was also open several times at night.

Rating:

3.0

I was told to park in rv 18 but that spot was taken. Also my access key did not work. Frank Soriano 5202619410

Rating:

5.0

Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Thanks guys!

Rating:

2.0

I've never rented a storage that I had to exit my car to go to the wall and swipe my card then run back and hope to get my car through the gate before it closes like I did here. The first half of the month the gate was broken and the lady who manages the site is rude af every time I encountered her. Very mean òld lady. She would give customers grief that she had to work the gate and told us that we had less than 1hr to get everything into storage at 8pm because she didn't want to wait on us. The office is not located on site so if I needed assistance I'd have to drive to the office and back to the the storage site. It's definitely not somewhere I'd rent from again. I do like that my stuff wasn't in the sun melting and had air. It is not kept cool enough to keep from sweating but it's cooler than outside. I do like the carts provided to carry items from the car/ truck to the storage.

Rating:

5.0

Thanks! For making this easy. Moving is already stressful enough.

Rating:

1.0

I can’t get in after hours because the gate is broke that defeats the purpose of me getting a 24 hr access I’m not happy about this fact

Rating:

5.0

Davis was very very helpful and accommodating. I was a bit needy with some changes we had to make and he was friendly and professional the entire time!

Rating:

2.0

One of the worst experiences I've had in the process of a move. No office is not acceptable. Break ins were on the news! Run it right or sell the property.

Rating:

5.0

The uhaul employee that helped us, Donivan, was super helpful and nice

Rating:

5.0

We were able to complete entire reservation process online-receive code to enter facility without having to go to office. It was such a time save and safe! They even left a lock for us inside our unit which was perfect as we were short on time.

Rating:

5.0

The staff was excellent and very helpful.

Rating:

5.0

Donavan was very helpful!

Rating:

1.0

On the morning of 3/24/20 my locker, and apparently dozens of others, were broken into and substantially emptied of its contents. Certainly I, and probably others, had no idea that the facility was so wanting in security that someone could enter it, evidently with a large truck, and spend hours casually breaking into and pillaging lockers.

Rating:

2.0

Reserved facility online and directed to go to old town Scottsdale location to sign paperwork. Went there and they no longer do that for the location i reserved so they sent me to another location. Good staff, not trained properly , had to go back again. Waste of time. Location where I have a unit I dont feel is secure. I read in the news that several units had been broken into at the end of March. The location I rented as is Tempe Town Lake. Has security cameras but no sure if there is any one on location because someone from another location had to come open the gate

Rating:

5.0

When we arrived there was no one at this location so we had to go over to the U-Haul on McClintock per the sign on the door to get help getting into our storage unit for the first time. I want to give a HUGE shoutout and thanks to Davis at that location. He totally took care of us. We were trying to get my daughters dorm room stuff moved into storage and catch our flight. Please let Davis (And his manager) know we made our flight because of his help. Really appreciate him!

Rating:

1.0

Worst experience I have ever had with U-Haul

Rating:

2.0

Extremely slow process.

Rating:

1.0

The card was not working, they could not figure it out quickly and am really upset

Rating:

1.0

I had a terrible experience with customer service at a location in Tempe on north Scottsdale road. They had me fill out my paper work and sent me to their storage location and failed to tel me that their gate system had not been working. When I went back to the office after trying to cal several times and them not answering, they said I had gone to the wrong location which was not the location that they had on their map. I went to the new location they told me and when I got there the lady told me that they gave me the wrong pin and she fixed it and sent me BACK to the storage unit and when I went and swiped the card the gate STILL did not open so I had to wait for someone to come all the way down and let me in.

Rating:

5.0

No complaints. It was exactly what I needed.

Rating:

1.0

I am complete dissatisfied with my experience and the lack of commutation in not telling me that the location was closed that day.

Rating:

5.0

Great and secure location. Great staff at both locations, 3303 n Scottsdale rd and 500 s Scottsdale rd. Keep it up

Rating:

4.0

Facility seemed to be maintained well even with the office being moved off location

Rating:

5.0

Awesome

Rating:

1.0

This comment does not allow for me to comment fully. Needless to say, it was not a shinning moment for being such a large and well known company as UHaul.

Rating:

5.0

The representative was fantastic very knowledgeable

Rating:

2.0

The gate was left open during the day, homeless people would often find their way in. My stored items were always covered in dirt. The use of a blower pushed shovel fulls of dirt from outside.

Rating:

4.0

I had no issues during the year my things were in storage, the place was clean and the staff was helpful.

Rating:

5.0

I love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.

Rating:

1.0

The communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo

Rating:

1.0

Eviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un

Rating:

5.0

Michaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!

Rating:

1.0

We had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!

Rating:

1.0

Mislead on information

Rating:

5.0

Wonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!

Rating:

5.0

Very accomodating and helpful...

Rating:

5.0

The woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!

Rating:

4.0

Great job

Rating:

4.0

Like the 24 hour access. The manager was very helpful and accommodatin.

Rating:

3.0

the facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self

Rating:

5.0

It was a very convenient location and easy to access.

Rating:

5.0

Ethan wad a great assistant

Rating:

5.0

easy to access and system entrance and exit worked perfect

Rating:

5.0

Exactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.

Rating:

5.0

Charlene and tell were the best during my rental. The location was perfect.

Rating:

5.0

Movong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout

Rating:

4.0

just moved in less than a week. So still looking an observing.

Rating:

5.0

Dennis was great my account was set up in 5 minutes I was set to go.

Rating:

5.0

The office staff was Great!!

Rating:

5.0

The staff were great - made everything easy

Rating:

5.0

Ethan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!

Rating:

5.0

Immediate service. Easy to use facility. Clean. Thanks.

Rating:

5.0

CLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!

Rating:

5.0

Was looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time

Rating:

5.0

Great place. Easy to get into my storage room.

Rating:

5.0

I’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!

Rating:

5.0

Ethan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me

Rating:

5.0

I didn't use this reservation

Rating:

5.0

Great customer service!!

Rating:

5.0

The Eddya are great people, very friendly and helpful.

Rating:

5.0

Convenient, easy to set up auto payment, easy to check out of unit. Great overall experience.

Rating:

5.0

Staff went above and beyond to help accommodate my move and needs