Nice experience
KAY H | First ImpressionsCustomer Reviews for U-Haul Storage at Yuma MCAS
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Miscommunication on truck pickup and drop off locations. Size of truck and unit recommended by customer service was too small. Had to change my plans multiple times for what should’ve been a simple move
Hunter S | Online Move InTodo bien ...
JUAN M | First ImpressionsI was struggling and asked for help and an email was send about waving fees but ignored
Valerie C | Overall ExperienceIf I was supposed to get a month free why was I going to get charged 200. For October???
Stella R | Overall ExperienceRates have become to high
MICHAEL D | Overall ExperienceI was hoping to receive a rebate on rent. I only used half a month. Nice friendly Secured Storage Facilities
kelly b | Overall ExperienceI had no problems with the storage unit i was renting, staff was very helpful.
Anthony C | Overall ExperienceGreat location,close proximity to the base, easy in and out.great staff,
William O | Overall Experiencelets start wityh the outside door that is non accessible due to faulty key pad. I made several phone calls to gain access to my unit and it took 1 1/2 hours to get some one there. Then I found out I found out door was not secure and all I had to due was turn the handle and it opened. very unsecure storage unit. I waited 1 1/2hours when a simple phone call from someone to turn the handle. The guy that finally showed up said he was making breakfast when I first called and told me he was not going to come over until after breakfast. VERY POOR CUSTOMER SERVICE a simple phone call from him would have taken care of the situation without a major problem. I have rented a lot from uhaul with trailers trucks etc and never had a problem but the storage is well below par cannot recommend . I feel I should get some of my money back. because of this situation I rented some where else .
DAVID C | Overall ExperienceRoom
Alexander B | Overall ExperienceYou can’t get to a live person dialing the number when you make a phone call. You go through the prompts like an assembly line wait on line for 30 minutes then talk to someone the get hung up on when they transfer agent. There was promised of a lock with storage. There was no lock in storage unit like promise. I would never recommend this facility to nobody.
KENDRA S | First ImpressionsStaff very professional and friendly.
Irene A | First ImpressionsTiny door to squeeze in furniture. Climate controlled but was super hot.
Eddie G | Online Move InI'm happy thanks for everything
Patrick R | First ImpressionsIn Yuma where it is extremely hot it is very common for people to wait until the sun to go down to go and do things I tried to do this and found my storage unavailable for me to move my belongings it would be nice if you can make it 24 hour access for this reason I give three stars I was very unsatisfied with the lack of access to my storage space and will be finding a place that is 24 hour access the next time
NICOLAS V | Overall ExperienceRates went up, that’s why we moved our stuff out. I’m glad we did.
Cassidy K | Overall ExperienceThey need better strips on the door I had about 4 inches of sand on my floor and my stuff was totally covered with the Dust. It faces the east I think the doors and the bottom part of the door should have better strips to keep the air out
deborah t | Overall ExperienceAdrian was very helpful and I sure appreciated his help.
Michele w | Overall ExperienceI wasn’t happy with the level of security at the facility. There was no locked access gate and there should be.
TOBY K | First ImpressionsThankyou, reason our stay was short , is because our place sold right away . Fred and Karen
FREDRICK M | Overall ExperienceIn the midst of life changing decisions that necessitated the use of storage, Yuma Mcas not only provided a space, but did it in a much needed positive, dependable, and stress free way . Security, absolute cleanliness, and superb support from the entire staff were a most welcome aspect of our 4-month transition
PETER C | Overall ExperienceDid not like at all two separate codes. Caused major problems with not being able to get in at first with moving crew. Was given compensation though and appreciate that. There should be some office hours for people checking in, moving in or moving out. Give some options. Also, a sign should say on the B building or others that if they have difficulty getting in, an emergency number and a reminder to check in at first building. This is important for brand new people. But, on a positive note, we like there were all access hours and we got a call to check out and made easy.
Lisa S | Overall ExperienceI chose a temperature controlled unit due to me having belongings that would NOT be okay in the Yuma heat. In the middle of the summer I go to check on my unit and it turns out that the AC in my building was not working. I was not informed and when I called the store the employee told me that management was aware but they did not have an ETA of when it would get fixed not only did some of my stuff get damaged due to the heat it was very frustrating because if someone would have said something I could have just taken those items out. But there was no communication whatsoever not only am I being charged for something that I was not getting - it’s also expensive and for what! Also the door in the “A” building does not lock and nothing has been done about that either. You can tell how much management “manages” this place. This was my second time renting here and honestly will probably be my last. I will say that when I needed to upgrade my unit the employee at the store was very nice and took care of it right away.
Nicole W | Overall ExperienceThank you for the free 30 storage. It was very helpful and would use again
Bob S | Overall ExperienceThank you for everything
JOSEPH G | Overall ExperienceThis is my second U haul storage locker - I have another in a different location. The only problem was the U Haul App - the check in process didn’t work a couple of times - the photo upload didn’t want to accept my photos so it took several tries. The actual move in was excellent.
Phil G | Online Move InThe initial process to get a storage unit was a nightmare. I did it over the phone and I gave my debit card info as well as all other info to the person over the phone. Thinking I was all set, I brought my stuff to the storage facility to find that there was no office on the site and I could not get in. I called the U-Haul number again to find out that I have to travel to the other side of town to a U-Haul truck rental business in order to get an access card. After I arrived at this other location, they couldn't find where I had paid for the unit over the phone. SO, I had to go through the whole process again, including providing my debit card info a 2nd time. By this time, I was beyond frustrated. I spent half of my day trying to secure a storage unit. Not to mention the drive to another location to receive an access card. I would not recommend them for this reason. To enter your enclosed, cooled unit, you have to drive to the front of the units and get out of your car to swipe your card and enter an access number, get back in your car and drive to your unit. Other than these things mentioned, the unit itself seemed clean and secure. The closing of my account was easy enough.
brenda m | Overall ExperienceI liked the security and 24 hour operation and military discount.
ARBENZ B | Overall Experienceyour staff is remarkable, wow customer service ! Alfonso was so great, can't say enough. Thank you, Mike Mctighe
michael m | Overall ExperienceI rented a uhaul truck and moved from PA to Az..We were impressed with the trucks ride and performance. It was economical on gas and a comfortable ride. Plenty of room in the cab. We towed a auto transport trailer with our car on board. Couldn't even feel it behind us. Pulled great. The origin office in North East Pa was superb with every step. They went above and beyond to help me, a single woman, out. I got a good rate. The storage facility in Yuma, AZ was very clean, climate controlled, and the attendant there was accommodating in many ways with helping with the check in and out. Gave me a cart to use. Thank you UHaul
christina h | First ImpressionsThe customer service is not the same as when a site manager lives there, know the customer and knows you personally. Don't forget the customer.
Sylvia G | Overall ExperienceWas very upset why they charged me a late fee when we told them why we were late. I think they need to refund me back the late fee.
QUENTON R | Overall ExperienceMy storage room was dirty and had bed frames left in it. And I had to clean it out.
Deborah H | Online Move InFriendly staff but the climate controlled unit did NOT meet advertised temperature. Canceled after only one month. My unit was 92 on a 102 degree day but UHaul states advertises 85. Can’t use it. The hallways were insulated but the units are not.
Michael B | Overall ExperienceThis is the second time I have used this facility. I really like it
Penny G | Overall ExperienceTy so much. Was great storing my items with you
DEBRA T | Overall ExperienceNeed some one onsite more often.
Tracy C | Overall ExperienceVery easy. Only issue online was it doesn't let you attach file, only take photo. But overall experience was great and the facility was well maintained and clean.
Michael B | Online Move InThe staff was very helpful especially Alfonso and Adrian they were super helpful. I do have homeowners insurance that will protect the personal property stored at the Uhaul facility
michael m | Online Move InI recently moved out of the storage building this past week. I had rented it for over a year and a half and found it always very accessible, clean and all the staff very very helpful. I will gladly recommend this to my friends.
Walter S | Overall ExperienceNice facility, well organized . Thank you
Rory W | Overall ExperienceI did not like the doors on the storage units! Very easy to break open and have stuff stolen
Teri H | Online Move InThe phone service sucks I can never get to the actual office
crystal b | First ImpressionsVery happy with everyone and everything!!!
Dave K | First ImpressionsNice that it’s a 24 hr facility. Helped me out because of a late checking and time constraints. However the access code didn’t work upon check in. Was able to open the door still by pulling on it. Can be a security concern. Storage unit walls and door is made of cheap wood and aren’t metal like how I’m used to. Unit has wood studs and seems to be drywall walls.. Place is alittle dated and needs updating but having 24 hr access is amazing. If I had more time I would’ve used somewhere else. Overall ehhh, nothing to brag about. I payed for a service. And purchased insurance just in case. Place would be perfect with some modernization and updates by changing the subpar doors and framing the units with metal.
IVAN A | Online Move InAlertnative option should include a spouse. Not sure why someone with a different address has to be the only option. Second, no welcome package in our storage. We had to go home (as this was the quicker and effective option) to get a lock. Once I called, I was informed that I had to go pick up a lock from the uhaul store that manages the property.
San J | Online Move InExcellent overall experience with very short move in reservation.
Gerardo G | Online Move InThe door seal were not good. The dust was extra thick
ray a | Overall ExperienceDisappointed about maintenance due to nobody being there anymore. Card reader was broken for months and my unit was at the other end of the only working reader...also was disappointed that if I empty my unit early, I was not afforded an discount..
Paul M | Overall ExperienceMaking the reservation with the manager was difficult, he was rude, but the worker at the location was exceptional! She went out of her way to assist us with all our needs and questions.
Jerry P | Online Move InI rented a air-conditioned storage here in the Desert during the summer. Outside it was 115° and in my storage 118°. I complained the second day I moved in. Couldn't wait to get out.
rodney m | Overall ExperienceThe rental vans are somewhat in the way and make it hard to maneuver a truck and trailer at times....it was better when someone was there on site. Also the key card machine at the east end is still inoperable!! 3 months now and the sign is now gone making you think it now working.....facility appears to be on the down grade side...
Paul M | First ImpressionsNo problems at all. Easy and simple instructions plus a lock. Great employees...
Alice M | First ImpressionsThe change of office hours at the location to be closed requiring going across town to an office was highly inconvenient and discouraging. Otherwise it was Excellent service. Thank You.
Damon R | Overall ExperienceI reserved a climate controlled unit and paid for it. Upon arrival, the unit assigned IS NOT CLIMATE CONTROLLED and the office was closed, so I was not able to address the issue when I arrived. Will be cancelling and moving to another company/facility unless Uhaul can rectify the situation and give me a climate controlled unit.
Lindsey M | First ImpressionsU-Haul is alway good. They most alway have what you need. Good company.
JAMES K | Overall ExperienceThere was a gentleman that worked in the office who used to be a greens keeper. I was impressed with his cool composure when I was a little frazzled. He continued to be calm and I complemented him about it. I told him ur going to have a bright future. Thanks again
rodney m | First ImpressionsMy only complaint is that I wasn’t told I would need to submit pictures with my cancellation - and I talked to Uhaul customer service three different times about my upcoming move out!! So, after we emptied the shed and left, I had to drive back (VERY INCONVENIENT AND QUITE A DISTANCE!!!) to get the photos.
Theresa R | Overall ExperienceThe on duty manager was super helpful and went out of his way to assist me.
Jamathon N | First ImpressionsTy
debi t | Overall ExperienceEverything was ok. But the moving cart Uhaul supplied was a wood moving cart and was ridiculous and dangerous for moving household boxes. When I spoke to the staff about I was told they had received many complaints about it but nothing had been done. I recommend you bring your own if you dont want to get hurt
ANTHONY T | First ImpressionsNo problems. Storage was clean and well maintained. Access was super easy and SECURE. Will recommend to others.
Mark G | Overall ExperienceThe service was exceptional. Awesome professional services from Tammy, and the young lady on Saturday. Very helpful, and genuine service with a smile. 5 Stars all the way.
MANUEL FWe love it very nice good location and clean and the most important secure thank you guys
Letitia m | Overall ExperienceThe units were VERY clean. I never saw any spider webs or spiders. The bathrooms were exceptionally clean. They have a schedule where they would be cleaned every two hours. I also rented a boxed truck on one occasion. My experience with the truck rental was awesome too. This is a great location for the nearby car dealerships, the airport and the Los Perros Swap Meet. They have a great crew with Tammy, Clarence, and Jocelyn!
james s | Overall ExperienceTammy is really friendly and helpful.
jennifer d | Overall ExperienceThey are very nice and friendly
SHWAN KGreat people!!
alexander m | Overall ExperienceExcellent service
Ellioth Q | First ImpressionsIndividuals should be allowed to cut locks unless staff is present to verify correct unit is being accessed.
LEE I | Overall ExperienceI feel like we should be able to access our unit any time. 24hrs/day 7 days/week.
Raquel D | First ImpressionsVery pleased with the vehicle and the professionalism of the staff! Thank you
GIUSEPPE LGreat experience. I would recommend storage at this facility. It was clean and staff very helpful and customer oriented. I would definately rent space here again. Convenient location and hours. Tammy was exceptional!
PATTI A | Overall ExperienceThey are super nice and friendly
SHWAN KHaving been a customer for 9 years, I have NO COMPLAINTS. In fact Tammy and Richard are awesome managers. In my opinion this is the ONLY place to rent a storage unit in Yuma, AZ. Great Staff, Clean, well maintained facility, and Centrally located for Easy access.
JEFFERY F | First ImpressionsAwesome experience with the staff since the moment I called to make the reservation. They always paid attention to detail. I called to advise the rep in the evening that I might have been running late prior to arriving even though I could return it the next day, she was very nice and made me feel welcome and taken care of.
Emilio RThat team it was very nice always thank u so much for everything guys.😊🙏
Jaqulyn N | Overall ExperienceClarence was Very helpful and friendly. Would recommend. Excellent service. Thank you
Victor G | First ImpressionsThe manager, Tammy who I spoke with walked me through everything I needed from the storage space, the rental truck, lock, insurance - everything. This move for me was completely unexpected due to my husband passing from Covid, my house selling immediately with a 30 day escrow, so I am spinning. I have to box up 38 years of marriage - 20 years in our existing home and I have less than 2 weeks (couldn’t start til escrow removed all contingencies). I was in a panic, fighting grief, and not believing it’s all really true. Tammy was a Godsend, and I truly believe that. I needed just ONE thing to go right, and she made it very easy. I am very thankful to her and that division I’d Uhaul!!!
Theresa R | First ImpressionsWe thank you for ur serviceies everything was great went well better than SD by far and the 2 ladies that help were great no issues or hassles what so ever even got a call because I was late to make sure we still need the vehicle thank you 😁
SHYANNE JNo improvement needed very easy transactions and good customer service.😁
CHRISTOPHER MVery nice place. I would recommend it for anyone who needs storage .
Isla K | Overall ExperienceGreat customer service at check in & also at return…your employees are awesome! It’s rare to find good customer service these days but today I had the pleasure of not one but two great Uhaul employees - made my day & I’ve already recommended this location to others! Thanks!
KIM HThey are so nice and friendly
SHWAN KNothing really. Staff were friendly, courtesy and had all the answers to my questions. Will definitely be using this location in the future.
LAURA JClarence was very helpful. Will use this location again.
RICHARD SYou guys are the best.
ADELEKE DVery professional service.
BRIAN IWhile the staff and facility were great, I do have one significant complaint. The large 10x40x8 rental unit itself I reserved & confirmed online weeks prior to arrival was unavailable upon arrival. The manager confirmed that no such unit had been available for weeks. I was forced to try and squeeze my belonging into 2 very small closet sized rooms, and will not be able to fit the belongings I will move in my next truck as originally planned.
Brian H | First Impressions