Customer Reviews for U-Haul Storage at Yuma MCAS

Rating:

5.0

No problems. Storage was clean and well maintained. Access was super easy and SECURE. Will recommend to others.

Rating:

5.0

The service was exceptional. Awesome professional services from Tammy, and the young lady on Saturday. Very helpful, and genuine service with a smile. 5 Stars all the way.

Rating:

5.0

We love it very nice good location and clean and the most important secure thank you guys

Rating:

5.0

The units were VERY clean. I never saw any spider webs or spiders. The bathrooms were exceptionally clean. They have a schedule where they would be cleaned every two hours. I also rented a boxed truck on one occasion. My experience with the truck rental was awesome too. This is a great location for the nearby car dealerships, the airport and the Los Perros Swap Meet. They have a great crew with Tammy, Clarence, and Jocelyn!

Rating:

5.0

Tammy is really friendly and helpful.

Rating:

5.0

They are very nice and friendly

Rating:

5.0

Great people!!

Rating:

5.0

Excellent service

Rating:

3.0

Individuals should be allowed to cut locks unless staff is present to verify correct unit is being accessed.

Rating:

5.0

I feel like we should be able to access our unit any time. 24hrs/day 7 days/week.

Rating:

5.0

Very pleased with the vehicle and the professionalism of the staff! Thank you

Rating:

5.0

Great experience. I would recommend storage at this facility. It was clean and staff very helpful and customer oriented. I would definately rent space here again. Convenient location and hours. Tammy was exceptional!

Rating:

5.0

They are super nice and friendly

Rating:

5.0

Having been a customer for 9 years, I have NO COMPLAINTS. In fact Tammy and Richard are awesome managers. In my opinion this is the ONLY place to rent a storage unit in Yuma, AZ. Great Staff, Clean, well maintained facility, and Centrally located for Easy access.

Rating:

5.0

Awesome experience with the staff since the moment I called to make the reservation. They always paid attention to detail. I called to advise the rep in the evening that I might have been running late prior to arriving even though I could return it the next day, she was very nice and made me feel welcome and taken care of.

Rating:

5.0

That team it was very nice always thank u so much for everything guys.😊🙏

Rating:

1.0

Clarence was Very helpful and friendly. Would recommend. Excellent service. Thank you

Rating:

5.0

The manager, Tammy who I spoke with walked me through everything I needed from the storage space, the rental truck, lock, insurance - everything. This move for me was completely unexpected due to my husband passing from Covid, my house selling immediately with a 30 day escrow, so I am spinning. I have to box up 38 years of marriage - 20 years in our existing home and I have less than 2 weeks (couldn’t start til escrow removed all contingencies). I was in a panic, fighting grief, and not believing it’s all really true. Tammy was a Godsend, and I truly believe that. I needed just ONE thing to go right, and she made it very easy. I am very thankful to her and that division I’d Uhaul!!!

Rating:

5.0

We thank you for ur serviceies everything was great went well better than SD by far and the 2 ladies that help were great no issues or hassles what so ever even got a call because I was late to make sure we still need the vehicle thank you 😁

Rating:

5.0

No improvement needed very easy transactions and good customer service.😁

Rating:

5.0

Very nice place. I would recommend it for anyone who needs storage .

Rating:

5.0

Great customer service at check in & also at return…your employees are awesome! It's rare to find good customer service these days but today I had the pleasure of not one but two great Uhaul employees - made my day & I've already recommended this location to others! Thanks!

Rating:

5.0

They are so nice and friendly

Rating:

5.0

Nothing really. Staff were friendly, courtesy and had all the answers to my questions. Will definitely be using this location in the future.

Rating:

5.0

Clarence was very helpful. Will use this location again.

Rating:

5.0

You guys are the best.

Rating:

5.0

Very professional service.

Rating:

5.0

While the staff and facility were great, I do have one significant complaint. The large 10x40x8 rental unit itself I reserved & confirmed online weeks prior to arrival was unavailable upon arrival. The manager confirmed that no such unit had been available for weeks. I was forced to try and squeeze my belonging into 2 very small closet sized rooms, and will not be able to fit the belongings I will move in my next truck as originally planned.

Rating:

5.0

Nothing your always there to help, even when uhaul offices are closed. Thank for everything you do, you always there for my family. Merry Christmas to you and yours.

Rating:

5.0

The people that work here are fantastic! They go out of their way to be helpful. There energy and professionalism is outstanding! I recommend this storage facility especially for military as they even give you a discount and a lock . Really a well run estate.

Rating:

5.0

Tammy went above and beyond and is an excellent manager. She's in the trenches working side by side with those she manages. The facility is spotlessly clean, as was my storage unit and my truck. This is one of the best U-Haul experiences I've had.

Rating:

5.0

Great customer service

Rating:

5.0

Jocelyn, Mel, & Clarence are the best UHAUL people! They do their jobs so well. We are so grateful for their expertise and knowledge so that we can rent a truck to haul our work until trailer whenever our vehicle is not running properly. Thank you!

Rating:

5.0

The staff is friendly and always goes above and beyond what you would expect. Best storage facility I've ever been to and I've used quite a few.

Rating:

5.0

The staff at this uhaul goes above and beyond. I had my unit for months and anytime I had an issue they solved it no problem at all.

Rating:

5.0

EVERYONE we have met is an amazing employee at this UHAUL location. I drive a bit further to rent here, even though there are closer UHAUL's near my home. Clarence, Mel, and Jocelyn are ALL just amazing people. I will always rent here with their expertise and excellent personal people skills. I feel so good knowing when I rent here that all the details are handled in a professional yet friendly disposition. I am so very impressed with the company policy and standards at this location. The truck we are renting is always clean and fresh and in perfect order. Thank you for making our personal difficult circumstances in life easier by having the help we need. We will always refer this UHAUL and be supportive of your locality. Kindest regards, Felicia

Rating:

5.0

Renting and returning was super fast and easy through the app! Thanks Uhaul!

Rating:

5.0

Best U-Haul in Yuma

Rating:

5.0

Jocylin was a pleasure. Everything was easy and thorough.

Rating:

5.0

From the arranging for a storage unit 1900 miles away to the final closure receipt, my experience was always positive, and the staff was kind, friendly, and professional.

Rating:

5.0

Excellent staff! Very knowledgeable in the rental process.

Rating:

5.0

The staff was extremely friendly and helpful. I would highly recommend this Uhaul storage facility.

Rating:

5.0

n/a

Rating:

5.0

I've never experienced Customer service at such a high level,commitment of excellence that Tammy posses is at the highest level.⭐⭐⭐⭐⭐

Rating:

5.0

I was able to easily reschedule my pick-up time on the same day (due to a family emergency); the staff were very helpful.

Rating:

5.0

I have always been happy with this location excellent customer service keep up the good work

Rating:

5.0

Everyone is very friendly and polite at this location

Rating:

5.0

Again the person that assisted us in Yuma was very professional. and helpful.

Rating:

5.0

They are very good

Rating:

5.0

Tammy is awesome and always ready to help people who need it. She is a super special person who truly cares about others

Rating:

5.0

The U Haul associate who assisted me was quite polite, professional and helpful. Very clean vehicle. Fast check in and check out.

Rating:

5.0

Great staff

Rating:

5.0

I would just like to say that the entire staff was very helpful and the Manager Tammy was the sweetest and most pleasant for the 12 plus years we we're renting our space. Thank you all.

Rating:

5.0

Most Excellent

Rating:

5.0

Good people.

Rating:

5.0

Keep providing the customer service that you are providing.

Rating:

5.0

Excellent service and helpful staff!

Rating:

5.0

Great customer service.

Rating:

5.0

They were always super helpful. I had to cancel a card and forgot to update my payment method and they were able to fix everything for me without a late fee. I was super grateful for their understanding.

Rating:

1.0

I am from San Diego and my truck broke down at lake martinez. I had my truck towed to Ford then rented the truck thinking I needed to drag all my stuff from the river home. When I loaded truck and started heading home Ford called and said my truck would be done the very next day. So I rented a hotel in Yuma and returned the truck 4 hours later with a quarter of a tank more of fuel then I got it with. The 19.99 a day truck cost me 90 dollars for 4 hours?? I was taken advantage of and will never use u haul again.

Rating:

5.0

Clarence was very courteous and helpful. I was in a moving bind and he came through for me. Would not hesitant to recommend. Cecilia Lorona

Rating:

5.0

Great customer service!

Rating:

5.0

Employees were awesome

Rating:

3.0

Rubber striping needs to be replaced to help keep dirt and dust out better

Rating:

1.0

I dropped the vehicle at night and when I tried to do the overnight drop form online it did not allow me. I was charged an extra $20. Also I picked up my vehicle towards the end of the day on a Sunday, clearly the representative was upset through the tone and the manner the process was handled. It was an awkward handling. I understood the representative wanted to go home to which I apologized for arriving 10 min before closing but I needed the rental. There was no sympathy or smile at all - the vibe was just completely awkward.

Rating:

5.0

Clearance was great ! Thank You.

Rating:

5.0

I had a unit with Uhaul for several years and during that time every employee I met was excellent. Great customer service is what made me stick with them.

Rating:

5.0

Only issue was the receiver wasn't in the truck but the U-Haul at Old Town gave us one to haul the trailer with the box.

Rating:

5.0

Everything was great , just one issue that could work for other customers the hinge was to big I suggest that the 1and half hinge to be there at least require both sizes for better use of the customer.

Rating:

5.0

Staff was polite, knowledgeable, and to the point. In two years of renting out a unit there I didn’t have a single issue. All around a great U-Haul location.

Rating:

5.0

staff is great

Rating:

5.0

They have the good sense to take you out of the System when you've obviously left the storage open and unlocked.

Rating:

5.0

Clarence's help was perfect. He is a credit to the business.

Rating:

5.0

Entry to the unit was easy, and the new lock was inside. I was able to unload and get out quickly.

Rating:

4.0

I had a very difficult time trying to get into the pickup truck without requesting a step stool (ladder) to get in & out of the truck! Please add a step to the driver's side of your trucks.

Rating:

5.0

None

Rating:

4.0

I only wish you had more then 1 unit available, not necessarily your staffs fault (staff member was very polite) but that was my only reason for not using 5 stars....

Rating:

4.0

I felt my unit was always secure with their security system. Friendly staff.

Rating:

1.0

I put my furniture in storage in 2014. I just took it out in May 2021. I was at the storage unit in 2016. I have broken furniture, broken glass ware, my shoe rack had to be thrown away. The damage was unbelievable. I ended up giving 95 percent of it away and those families saw the damage also. I will never recommend UHAUL STORAGE to anyone. I paid good money to keep my belongings SAFE. Broken and destroyed!!!! Tammy the manager said, You have to have it all out and clean by Friday. Thanks to the good citizens of Yuma AZ it was!!! What a Nightmare,my stuff was DESTROYED!!

Rating:

5.0

Everyone who was there were very thoughtful and professional with me and I appreciated their help.

Rating:

5.0

Tammy is the nicest and most helpful person and follows through with her promises!

Rating:

5.0

Cx service was Amazing! Ms Tammy and her crew Knocked my socks off!

Rating:

5.0

They are friendly and good service

Rating:

5.0

24 hour access with clean units!

Rating:

5.0

The only improvement I can think of is lower cost per mile or maybe small block of millage per day... Other than that this location is a pleasure to do business with

Rating:

2.0

Ur advertisment for $19.95 is a ccrock of shit. When i

Rating:

5.0

Perfect

Rating:

5.0

None

Rating:

5.0

Unbelievable staff. Will have many years of future business from our military family

Rating:

3.0

Tammy was great; however, the young man I spoke to on Thursday was not. He seriously needs to work on his customer service skills! The equipment was perfect, and pick up/drop off was a breeze. I wish it was closer to my needed location though, especially because I have to pay for mileage!

Rating:

5.0

1. Have hand brush in truck for return cleaning 2. Adjustable multi -direction front seats

Rating:

5.0

Wonderful customer service

Rating:

5.0

Great people and convenient location.

Rating:

5.0

I used this storage facility for a year + & never had any problems. The staff is very helpful and facilities are clean.

Rating:

5.0

The staff was always knowledgeable, professional and kind. The facility is well maintained. 10/10 would recommend.

Rating:

5.0

the staff was very helpful i was able to get a 8x30 in yuma and do it over the phone thank you fred

Rating:

5.0

Great people working here!!!

Rating:

5.0

Thank you! Always an excellent experience!

Rating:

5.0

Great facility and staff

Rating:

5.0

Awesome store.

Rating:

5.0

Tammy and her staff run an excellent operation. Great customer service!

Rating:

5.0

Staff was excellent

Rating:

5.0

It was really cool to have a little welcome package, including a free lock for the storage! Nice perk! The treatment was wonderful too.

Rating:

5.0

Tammy and Richard have taken this facility to first class by repairing what needed repaired, excellent paint jobs, security measures, and total cleanliness with the added benefit of evaporative cooling for most of the units. Also, most importantly are the excellent staff they have employed. Tammy and Richard are professionals who can always be reached and are terrific at solving concerns while at the same time feeling like members of one’s loving family.

Rating:

3.0

Most storage facilities in Yuma are gated. This one is not. Compared to other facilities this has a higher monthly rate for 24 hour access. When I first got my unit the light was on. It was explained to me the previous tenant broke the chain to turn off the light. I could afford to leave the unit empty a couple days and asked him to have that corrected before I put my lock on. It was never corrected. The light stayed on the month and a half I was there. The welcome packet said use this the free lock. I paid $11 for the lock.

Rating:

5.0

Super Top Managers Thank you!!

Rating:

5.0

Thank you!

Rating:

5.0

Pablo and Tammy are outstanding. Pablo is always in cheery and in jovial spirit. Locker area clean and bathroom always clean and fragrant. Only wish my unit would be more affordable. 54 bucks is bit high for me. But pleasant experience with u haul 32 nd street.

Rating:

5.0

Clean and secure, staff are quick and want to help move the process along as fast as possible. They drive the lot frequently and have full camera and sensors security. Unit was clean and everything worked, move out process was even faster than move in, would recommend.

Rating:

5.0

Very easy to purchase rental of storage unit online. Received updated messages with clear access information.

Rating:

5.0

Great experience.

Rating:

5.0

Tammy, you are amazing! So grateful for you!

Rating:

5.0

Super nice people, and so willing to help an older woman, who had no helpers!! And finding out after driving 2000 miles that they give you a unit for a month free.. was a super bonus! I had plenty of time to find a place to live with no worries, and got moved in with time to spare! Not to mention my trailer got a flat somewhere in Arizona and they came out to replace it with no hastle at all!!!!!!!! Great experience *****

Rating:

5.0

Everyone is always very friendly and helpful at this location.

Rating:

5.0

When I called your staff was very helpful and informative and educated us on the benefits of renting our storage unit on line. The process was very seamless.

Rating:

5.0

I found that Ms Tammy and staff were helpful, friendly and professional. I highly recommend this business. Mike Duree

Rating:

5.0

I would like to thank all the staff for their excellent service. Everyone was commited to satisfy my needs.

Rating:

5.0

Honestly don't have anything to say hear. Uhaul has it all figured out. This location has a solid staff and management and I know next time will be nothing short of stellar.

Rating:

1.0

Facility charge more than told by reservation specialist promised on telephone call.

Rating:

5.0

I only had one little problem I started paying for the 24 hr access and it wouldn’t work but when. I went in to talk to them about it they fixed everything with a smile on they face.

Rating:

5.0

Pobloe was a gentleman

Rating:

5.0

Thank you so much I have been with you guys for almost 2 years , great service through it all , I really appreciate all that you guys do and most definitely going to come back if needed .

Rating:

1.0

Really bad person the manager never try to help me , I’m not done with the contract unti the 20th and she just put me out, she chace me more than 300 dólares and they got the key and now they want to change me for the cleaning of the storage

Rating:

4.0

The facilities are just very tight. Not enough room to load/unload. The card swipe check in/out is such a pain. Mine always gave me trouble. It should be located where you don't have to get out of your car. Drive up and swipe. Nice staff. The guy even thoroughly cleaned the nasty dirty window on the 13' I rented from Cal Ranch to move out. It was so dirty, I was afraid to drive it.

Rating:

5.0

Excellent facility. Easy to get in and out on 32nd Street.

Rating:

5.0

I could not be more pleased with the service I received. The staff were all very friendly and helpful.

Rating:

5.0

Everyone at U-Haul was so kind and considerate and helped me figure out exactly what I needed and when. Yes I will definitely suggest them to friends and family.

Rating:

5.0

Very clean and secure . Staff is very friendly and helpful

Rating:

5.0

Made storage easy. Ensured that in was completed satisfied from day 1.

Rating:

5.0

I had a storage unit for almost two years and the the on-site Manager and all of her staff have always been extremely helpful and friendly. The facility was also always clean and accessible I have also used trucks from this location several times I would recommend this facility for anyone in the Yuma area. Ray H

Rating:

5.0

Everyone was helpful was respectful.

Rating:

5.0

Tammy was an angel when we needed one most! My fiancé and I needed to relocate at a time when the world seems upside down. Tammy went above and beyond from my fist conversation until I was able to get moved out. Bruce has cancer and was very ill in our arrival day- she knew nothing of that situation, but her constant support was a blessing I can never repay. Thanks to her we had the largest burden lifted and are grateful for her and the U-Haul team. Blessings one and all- you do business right. I will recommend your company to everyone I know 🙏🏼❤️

Rating:

5.0

Definitely 5 stars.

Rating:

5.0

At times service was somewhat confused but personnel bent over backwards to correct any errors.

Rating:

5.0

The manager was so kind and helpful

Rating:

5.0

Paul & Alexander took great pride in providing me with information along with the unit sizes for my particular use. Thanks guys!

Rating:

5.0

N/A

Rating:

5.0

Great.

Rating:

5.0

I appreciate the fact that you took my check no body else would who was open your staff was 💯 percent excellent customer service.

Rating:

5.0

Awesome, great security and friendly staff

Rating:

5.0

Girl in office very professional, helpful and, answered all my questions

Rating:

5.0

Tammy runs a great facility. Staff is always friendly and available, and the facilities are secure and maintained.

Rating:

5.0

Very helpful

Rating:

3.0

Employee was helpful. Only negative was worrisome, there was a dead mouse inside when we first opened the unit to check it out. Seemed to have just recently died.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Thank you for good service. original pick up should tell that when purchasing a lock at that office and customer was intending to use uhaul storage that they buy round lock. So not have t buy 2.

Rating:

5.0

Excellent customer service and very clean storage units and facility.

Rating:

4.0

Thank you

Rating:

5.0

Very nice place with a lot of options on different units. Security features made it easy to leave and not worry about my stuff being stolen or damaged.

Rating:

4.0

Great job by Elsie when I signed up for a storage unit Sept 19th. She was helpful and informative, taking time to show me the facility and assigned unit. The facility appears clean and well maintained

Rating:

5.0

Friendly and professional with quick service

Rating:

5.0

When I moved in the guy was super helpful & when I moved out the girl was too & they were both really nice. It was a little hot in the hallways but it’s yuma. Items were protected. Bug found but dead.

Rating:

5.0

I have used UHaul for all of my moving needs and I have to say this office has the best customer service that anyone could ask for. i will refer everyone to this location. Thanks for all the help

Rating:

5.0

Top notch storage.... military friendly 👍

Rating:

4.0

👍

Rating:

5.0

Belen was very friendly, knowledgeable and efficient. Prices are reasonable.

Rating:

5.0

Nice place. Alarms on each unit.

Rating:

5.0

A wonderful experience, staff was very helpful and facility in top shape. Great job.

Rating:

5.0

I had used uhaul for many years and always had a great experience over all but the last person working in the office is not very pleasant. Let’s call it rude with a smile.

Rating:

3.0

It was in a great location. But I was only allowed to go to the storage during daylight hours, because my unit didn’t have any light inside for me to be able to see at night. I informed the managers.

Rating:

5.0

Tammy & her staff were wonderful to me . They were very helpful & any question i asked was answered .I will go back to this office on 32nd each & every time i need storage or a rental.

Rating:

2.0

I moved from out of state and reserved my truck at a location. 30 mins before pick it time they tell me it’s at another location about an hour away even though I called earlier that day and confirmed

Rating:

5.0

Friendly staff and very accommodating. The inside units are clean and very easy to access.. The corridors are well lit and carts are provided for easy moving of your items. I highly recommend them.

Rating:

5.0

Pablo was very helpful and kind. Great customer service :)

Rating:

4.0

The team at this facility is great, they work with you, and listen to your needs. Great team. Thank you for your help with our move you have made it stress free for storage. Once again thank you

Rating:

5.0

Very professional staff

Rating:

5.0

Very friendly and helpful people. Easy check-in and check-out process.

Rating:

5.0

Fast, easy, no hassle in and out sign up. Friendly people. Much better than other local place that treated me like I was worthless and wanted me to sign my belongings and life away. Thank You.

Rating:

5.0

Great to deal with

Rating:

5.0

Thanks

Rating:

5.0

Ty for all your help, fast and easy

Rating:

5.0

The place was clean. The person was awesome and show us the place and help us.

Rating:

5.0

Great staff and very patient while we chose the food unit we think will do, only drawback is distance from my new to me home

Rating:

4.0

The customer service rep. Was very helpful when it came to the storage facility personnel and I would use uhaul again for my moving needs

Rating:

5.0

The staff was so friendly and accommodating. It is a delight spending time and money there.

Rating:

5.0

Friendly/knowledgeable crew---made storage rental run smoothly.

Rating:

5.0

Very clean. Staff was great. There’s a fat cat that lives upstairs that i enjoyed. Would rent again in the future if needed.

Rating:

5.0

Customer service was great very professional!

Rating:

4.0

Satisfied.

Rating:

5.0

Excellent service-friendly and understanding staff, would definitely recommend to everyone!

Rating:

5.0

Sta

Rating:

5.0

We have no complaints

Rating:

5.0

Great people in the office. Moved from CA to Yuma everything went into storage until escrow closed. Finally in our new home. Thanks 32nd Street UHaul in Yuma AZ!

Rating:

5.0

Every one that helped us has been very helpful and friendly!

Rating:

5.0

My Aunt Arleen not only found a place to keep her belongings safe, she found people who became great friends.....Thank you!

Rating:

5.0

best storage unit iI have ever Had

Rating:

4.0

Very polite individuals.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Pablo was very helpful

Rating:

5.0

Great service . Friendly staff

Rating:

4.0

It would be nice to have a sevcired gate around the storage units. I never experienced an issue with my unit and security cameras were in place and operating. Staff was always friendly & helpful.

Rating:

5.0

n/a

Rating:

5.0

Service was great. We weren't sure if we qualified for a free one month rental because of a truck rental from CA and the employee mentioned it without us asking. All employees were friendly.

Rating:

5.0

The employee that assisted us was great. He explained what he needed from us & took us to the storage unit. Very polite & professional.

Rating:

5.0

Tammy and the other staff were absolutely amazing! I’ve rented a couple trucks, a van, & a storage unit. Each encounter I had was excellent. I highly recommend this location next to the Yuma airport.

Rating:

5.0

Very clean and acessable. Thwe the staff was friendly and very helpful.

Rating:

5.0

Great service!

Rating:

4.0

Quick and easy transition

Rating:

5.0

Staff went above and beyond to help me !!! Highly recommend this facility!!

Rating:

4.0

staff always pleasing and efficient.

Rating:

5.0

Elise was awesome and helpful. She answered all our questions and was kind enough to notify me when the storage locker was changed. She was very courteous and professional

Rating:

5.0

Friendly, efficient

Rating:

4.0

Price a little high considering I had a storage for 4 years. Other than that I was please with the service.

Rating:

5.0

The staff here were amazing. Very professional and very helpful. I had a great experience and would recommend u-haul to everyone!

Rating:

5.0

Very helpful staff

Rating:

5.0

The staff was amazing! My experience was awesome! I would definitely recommend.

Rating:

5.0

The service was great so was all other s

Rating:

5.0

Thank you!

Rating:

5.0

The staff is really friendly and helpful they take care of the facility and their customers. Thank you Tammy and Richard

Rating:

5.0

AWESOME Service. The gentleman that assisted me was very kind and helpful. He is an asset to your company.

Rating:

5.0

If I ever need to rent a storage place or truck you would be first on my list.Your security alarm excellent too.I felt very secure there.The storage was very clean and the service was ooutstanding.

Rating:

5.0

Excellent facilities.

Rating:

5.0

Conveniently located. Very clean. Friendly staff.