Customer Reviews for U-Haul Storage & Moving of Downtown St Louis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage & Moving of Downtown St Louis

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Sherry W. on

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Your representative Erston was very professional and informative. I was very nervous and had a lot of questions for I had never rented a truck before. He took the time to answer all my questions and eased my concerns. Big ups to who hired this quality young man!! The facility was very clean and orderly.

Candance F. on

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My experience was a great one! The staff was patient, understanding, and very helpful. I would definitely recommend them to anyone!

Tarah M. on

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Tara F. on

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Awesome everytime i use them!

ANDRE H. on

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JAMES G. on

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vehicle smelled like cigarette smoke

Garth B. on

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Vehicle had a strong odor of cigarette smoke. Made it difficult to drive.

Grant C. on

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David P. on

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Jerime M. on

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Deidra J. on

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Stephanie K. on

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Great facility. Easy access and use.

Scott B. on

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The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.

Gavin T. on

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the battery went dead on our truck.. I had to beg a jump start from a passerby as we called the branch who directed us to roadside assist. We couldn't get thru on the roadside assist number so we called back to the rental branch only to have an employee say it wasn't his problem.. Very POOR customer service.. I can be reached at my office in KC at 913-281-2887 or via cell at 913-908-4371.. Sincerely Norman E. Smith, President NPB Companies, Inc.

Katherine P. on

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Paul W. on

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All my needs were met without question. All employees were courteous and knowledgeable.

Glenda G. on

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Darris C. on

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Carlos S. on

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Absolutely perfect experience. The onsite manager was helpful and professional.

Alessandro M. on

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lawrence G. on

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DEANNA M. on

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They double charged me and caused my bank accountto overdraw and no one has done anything to fix it.

carol B. on

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Caring, efficient employees; no improvements needed.

GERALD A. E. on

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Trina G. on

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Nothing, I showed up and you guys showed out. Service was absolutely excellent, clean and smooth riding vehicles, great customer service experience and I would recommend to anyone.

DANIEL A. on

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Andre B. on

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Peter B. on

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Robineasha H. on

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Audra M. on

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Carla B. on

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Abena C. on

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Staff was professional and very helpfully

BARBARA H. on

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Latia W. on

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Mary M. on

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Friendly and knowledgeable staff. They made this experience a breeze.

KAREN W. on

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Sharon W. on

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Harrison B. on

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Hire more people

Nathan G. on

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Individuals who helped me at pickup and return were excellent.

david C. on

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The gentleman in St. Louis was extremely helpful, happy, very easy to work with. A person like this should be commended And I would refer U-Haul at this location in St. Louis just because of this one individual he made it very easy for me a very happy individual and I am very pleased to have worked with him. I hope you do recognize this individual. I’m back home in Utah now and still think about this individual because of his kindness his willingness to help thanks again so much to make my trip easier.

gayle R. on

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Grace T. on

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I think you just keep up good customer services , keep it clean you need not to do anything. I like the service I received Sunday. 10/13/19 service date.

Jana G. on

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The Uhaul rep that assisted us was very sweet and helpful. Thank you!

Trinia W. on

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Delight L. on

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The vehicle was clean except for the smell of cigaret smoke. Wish they had a no smoking policy or vehicles that are for non-smokers and some for smokers, so as to not offend others. Other wise the service was easy and smooth.

Charles V. on

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Excellent and professional workers.

Charles V. on

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michael w. on

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Excellent discount no payment on 1st months rent 🤗 👍

Joe R. on

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The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.

PRECIOUS C. on

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Keep up the good work🥰🥰🥰

Kelly K. on

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This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!

Brandy C. on

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When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !

Robert F. on

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The customer service representative was very rude when I was moving out of the unit.

derrick m. on

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No hassle. Staff was nice and professional. And, The service was very fast.

Kayira O. on

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Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.

Shannon W. on

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nice facility and good, friendly staff!

Barbara J. on

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I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.

Said S. on

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Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad

eugene G. on

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Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!

Bhavik M. on

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Great staff!

WONDA O. on

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10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.

Mark B. on

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Outstanding experience.

Lanora C. on

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Facility safe n secure staff very helpful

Joe R. on

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I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.

HOWARD W. on

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Great personnel. Very helpful. Clean, well lit storage facilities.

Diann G. on

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My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks

Johanna W. on

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Helpful staff!

anita c. on

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I am very satisfied with the service I received. Thank you.

Mark A. on

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Very nice and clean storage area

William B. on

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Super service and friendly staff! Also, it seems extremely secure for which I am grateful.

Aleksey K. on

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Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.

anita c. on

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Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.

Darrel B. on

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Great staff

Kedric J. on

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Jake and Zorian provided great customer service.

Michael D. on

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Great experience. Very friendly and helpful staff.

Michael M. on

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Worst facility l ever seen in all my 60 years of life !

Darren S. on

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The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.

Special J. on

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I received a great deal

Gary B. on

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good customer service, very friendly

Coryn C. on

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They were very helpful and accommodating.

Tyler S. on

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Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.

Jerome B. on

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N/A

Mark S. on

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Excellent service and facilities

kiara w. on

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Excellent service no complaint what so ever 👍🏽

MATTHEW R. on

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Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.

Jacqui S. on

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I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine

aaliyah a. on

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I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽

eric w. on

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Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.

charles b. on

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James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.

LILLIAN B. on

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Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX

Terraine T. on

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The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..

wendy s. on

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Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.

Michael M. on

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Very polite and knowledgeable .

Angelo G. on

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U will not find a better facility and staff anywhere!

DARELL C. on

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Great job

Walter H. on

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Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.

Janice M. on

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i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can

Charles c. on

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Na

Joseph S. on

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The best Uhaul location I've been to, clean and managed well.

darius s. on

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Great storage place!