Customer Reviews for U-Haul Storage & Moving of Downtown St Louis

2,560 reviews

418 S Tucker Blvd   Saint Louis, MO 63102
(@ Spruce St)

(314) 667-4239

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(314) 667-4239

418 S Tucker Blvd
Saint Louis, MO 63102
(@ Spruce St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep doing what you do! The guys were helpful, professional and personable. I'd definitely recommend this location to my family and friends…

Terri C. 
Rating:
5.0

Customer did not leave a comment.

rajdeep K. 
Rating:
4.0

Customer did not leave a comment.

Megan P. 
Rating:
4.0

Customer did not leave a comment.

SHARON H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
3.0

Customer did not leave a comment.

SHELLEY S.  |  Online Move In 
Rating:
3.0

The sales person was really busy. They were me and working in the truck area but she was the only person at the desk and she had to answer all the calls between helping me so it was annoying because it took a long time.

Carmen T. 
Rating:
4.0

Customer did not leave a comment.

Peshonna P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Keep doing whatever you are doing. Great service!

Paul W. 
Rating:
1.0

Customer did not leave a comment.

Madysen N. 
Rating:
2.0

The facility itself was well maintained but the staff was horrible. From the managers to the regular employees. I will never use uHaul storage again!

Imani P.  |  Overall Experience 
Rating:
5.0

Erica is great and is incredibly helpful and very kind.

Gino A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
2.0

Way understaffed. Counter person actually damaged the truck turning it around (scraped a concrete pole). He told me to take a photo and file a condition dispute claim. I tried that - the app does not work. Had to contact U Haul customer service and send pictures. Never heard a word. Assume its OK

John D. 
Rating:
4.0

Use easier to open locks on the lock boxes. I had to beat on the lock once I put in the combination to get it to slide open.

Miquel M. 
Rating:
2.0

exceptionally under staffed, difficult to maneuver the truck and trailer in lot near stadium. Difficult to tell where to return trailer given i wanted to keep truck to unload after dropping off trailer. Not a location i ever want to visit again

Stephen S. 
Rating:
5.0

Inside of truck was disgusting. Not cleaned at all just nasty I was so angry due to COVID-19🦠😷 and other illnesses that not acceptable at all!!!!

Ramon L. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

JiHyuk S. 
Rating:
5.0

Customer did not leave a comment.

Keisha C. 
Rating:
5.0

Nothing

Lawrence G. 
Rating:
5.0

Better signage for the entrance would be nice. My maps app took me to the Butler(?) Street entrance, which had only a closed garage door. The true entrance was in the alley behind the building, but I didn't see signs to indicate this as I drove by.

Erik O. 
Rating:
5.0

The truck had a broken mirror. Please fix those as they might cause safety issues.

Amir P. 
Rating:
4.0

Customer did not leave a comment.

Diarra P. 
Rating:
1.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

The customer service woman who I worked with at this location was excellent. Very friendly.

James C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

Customer did not leave a comment.

Crystal S. 
Rating:
3.0

Oil change required light on. One tire was low on air. Your vehicles used to be clean which appears to be a thing of the past.

Darren Kevin S. 
Rating:
5.0

Na

Burnis C. 
Rating:
5.0

There is a water leak from passenger door dripping from the top of door during rain.

shelton M. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Easy to pick up rental equipment and truck.

Caleb H. 
Rating:
5.0

Amazing staff, very flexible and quick service.

Charles R. 
Rating:
5.0

The two ladies that were at the customer service desk maintained great patience and customer service while watching them work so hard & they were busy!

angel D. 
Rating:
5.0

Great people

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Tajuan D. 
Rating:
5.0

The whole process was very easy, and being able to provide driver's license information online ahead of time was nice. The customer service representative at the location was excellent.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

More accuracy with gas actually on gauge matching amount on paperwork always different , answer phone with greater frequency and not automatically charge monthly customers for another day for being a few minutes late returning vehicle .

Michael W. 
Rating:
5.0

All employees where professional. No attitudes. I've used this location for 3 years while daughter is in school. It's always been a great experience. Keep up the good work.

Priscilla H. 
Rating:
5.0

Sweep out trailers before they are rented out the next time. Floor was covered with grass cuttings. Trailer itself was well maintained.

Francis M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Better entry and exit area for parking

Kathryn K. 
Rating:
4.0

Customer did not leave a comment.

bessie J. 
Rating:
5.0

Excellent service

Ernest Jean H. 
Rating:
5.0

the people were very nice but i think i was overcharged for my miles, we made two 15 mile round-trips and were charged for 46 miles. partially my fault though because i didnt even check the miles on the dash before verifying it on the website.

Lillian S. 
Rating:
5.0

The staff was helpful and very friendly. Could not ask for a better experience.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

jada H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN L. 
Rating:
5.0

Customer did not leave a comment.

WILMA D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

Make sure the truck you give out isn't on E with only 10 miles left in it.

Damien M. 
Rating:
5.0

Customer did not leave a comment.

Brooks P. 
Rating:
5.0

Customer did not leave a comment.

Hoang N. 
Rating:
3.0

In hindsight, after the move, the charges on my bill were not calculated correctly. The truck cab was in great condition, but I selected "No" above because there was obvious damage not accounted for at pickup. There was a significant amount of obvious damage to the wing skirt of the truck that was not already indicated on my rental that I had to correct on the rental condition.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Travone M. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
4.0

Customer did not leave a comment.

Tad D. 
Rating:
5.0

Customer did not leave a comment.

TYREED S. 
Rating:
5.0

Only issue when you call its. Not. always St.Louis area.. Otherwise No Problem at all. If you had a question. Nothing life shattering With Covid Issues understand

Vicki H.  |  Overall Experience 
Rating:
3.0

I requested and was charged for equipment that wasn't available. Someone should've notified me prior to picking up the truck that the dolly wasn't available. Also, while checking the equipment in the system gave me two charges and when I selected the option to make a statement I was told someone would call me in 48 hours and no one has called yet to resolve the matter.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I had my storage unit here for over 3 years and received exceptional service the entire time. Had a few issues with autopay on my account, but the employees on location made correcting the issues easy and convenient.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

The person who helped me was very helpful and polite.

Dustin R. 
Rating:
5.0

Workers are always friendly and helpful.

Jessica B. 
Rating:
5.0

This period that work at this location are all awesome! I've rented a storage unit for the past four years. I recently rented a truck from them for a local move. My moving help was late, the whole thing took much longer than we expected, and I needed to keep the truck longer. They had another person expecting my truck later that day, but they attached for them to get another one, got me extended, and arranged for an after hours drop off. The best part? They were cheerful about all of it. I can't recommend them enough.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Extremely great!

Larry N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi P.  |  First Impressions 
Rating:
5.0

The lady that worked Sunday afternoon, not sure her name, was amazing! I really appreciated her help and kindness! The gentleman was nice too but I didn’t interact with him as much!

Adrianne N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene M.  |  First Impressions 
Rating:
5.0

Everything was great

john M. 
Rating:
5.0

Customer did not leave a comment.

Tamesha R. 
Rating:
1.0

I reserved a moving truck for 6pm on Sunday to 6pm Monday. I selected the mobile pick up option because the store desk would be closed. We were required to have all furniture removed by 10pm Sunday, so it was imperative that we pick up the truck Sunday. At 5:56pm, uhaul called and said their lockbox hasn't worked in a long time and mobile pickup is not available. They close at 6:00, so I'd I wasn't there in 5 minutes, I would have to wait until the morning. I could not get to uhaul in 5 minutes, so I was forced to pay a penalty fee to my prior condo. Absolutely unprofessional to receive a call 4 minutes before closing to tell me the lock box was not available. If they would have called by 3, I could have made arrangements to get the truck early.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Kun-Pu H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

I would like to give a huge thanks to Earl at the 4230 Gravois Ave, Saint Louis, Missouri 63116 location for getting my reservation together and being a great worker in great spirits. All in all everybody involved were great and helpful.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eli K. 
Rating:
5.0

Customer service was awesome. Thank you.

JR R. 
Rating:
4.0

Customer did not leave a comment.

Shaan P. 
Rating:
4.0

The pricing is a little too much will try budget next time around maybe a better dill.

Vicky K. 
Rating:
5.0

Customer did not leave a comment.

Jakyra M. 
Rating:
5.0

Hire more of the people who was working on this shift service was super!Thanks

Danyell W. 
Rating:
3.0

Get a better system

Tiffani C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
2.0

The truck bed was filthy, we had to clean it our when we began to load.The truck was almost empty of fuel, and we spent $75.00 putting gas in the tank, and only used 2-3 gallons.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
5.0

The crew at this location on Tucker is the best ever. Awesome customer service. They deserve raises and bonuses😁 They went above and beyond to help me on my worst day ever. I'll always rent from that location.

SHeryon B. 
Rating:
5.0

Very easy to start and complete my rental

Joann G. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
1.0

Hidden location. Staff not friendly

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel A.  |  Overall Experience 
Rating:
5.0

Excellent experience

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

The only thing I had a problem with was they kept billing me after I exit my unit in December 2021. January and February they sent me bills for something I no longer posses.

Cynthina C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

All was great, no complaints.

George M. 
Rating:
4.0

The gas tank was on a quarter. The rental was inconvenient because I had to get gas in the middle of moving. Make sure all dog hair and mud dirt is removed before. And the windows are clean.

wilma P. 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  First Impressions 
Rating:
5.0

Nothing! The team was solid and just on point.

DARRYL J. 
Rating:
5.0

Customer did not leave a comment.

Ira C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Keep up the good work and excellent customer service

Chakya D. 
Rating:
5.0

While the van was reasonably clean, it needed air in one of the tires and the seats were totally covered in dog hair. Overall, the rental experience was fine and the staff efficient and helpful.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Keep up the good work . Best U-Haul I've used

Ariana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANEISHA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EBONY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fay R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT N.  |  Overall Experience 
Rating:
4.0

Some friends and family may like take the elevator up to the storage unit, however, I have assisted others with units that allowed to drive up to its floor, with much easier accesses. Thx U. It was different, but not horribly bad. Thx U

Linda B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANNY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIARRA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

monique m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cree C.  |  Overall Experience 
Rating:
5.0

An overall Excellent experience with awesome customer service.

Jacqueline L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrance e.  |  Overall Experience 
Rating:
5.0

Jake was kind and helpful during my move in and check out. He even helped to move my truck so I could load it up. Perhaps he was just doing his job, but it was very appreciated.

Theresa K.  |  Overall Experience 
Rating:
1.0

too many units for only one elevator, and this location is adding more units. madness. dirty. elevator floor has not been mopped ever as far as i can tell. bathrooms have been dirty and unmaintained for a long time. and now they are all locked except at the office. no stairwell to the ground level except the fire escape. how is that even legal. i found that out when the elevator was out one day. staff was not friendly or helpful during a period of time locker alarms were messed up and constantly going off. made using my locker impossible to use. i feel i should receive compensation for how nasty this place has gotten since i first rented my unit. will not be recommending.

RONALD B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

neiphra l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYBETH H.  |  Overall Experience 
Rating:
5.0

Overall is was great a lil pricey for the size I rented was only downfall.

Wendy W.  |  Overall Experience 
Rating:
5.0

N/A

William B.  |  First Impressions 
Rating:
5.0

Even after six months of non payment they still had my things and allowed me to pay them a settlement to remove my stuff. Thanks guys. It was a helpful process for me.

Jazmin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKKIE A.  |  Overall Experience 
Rating:
2.0

We rented a 10x20 only to find that it is 2 separate units sold as 1, and then when we went to look at the units after completing paperwork both still had locks from other renters on them. We were then given other units (after more time to do paperwork) and then when we opened the units they both have huge 3 ft diameter concrete support poles in the middle of the units. This is a very old manufacturing building repurposed for storage. It dirty and difficult to get in and out of wirhbonlu one elevator. Not one I would recommend.

Christian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dadaunte b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne B.  |  First Impressions 
Rating:
5.0

Awesome team,everyone was great!!Thanks for your service...Be safe

Sonja N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roosevelt & Laura S.  |  Overall Experience 
Rating:
5.0

i am impressed with the security

Derrick G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben M.  |  Overall Experience 
Rating:
5.0

I was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!

Derin R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.

DAWN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazzarae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kate d.  |  Overall Experience 
Rating:
1.0

I had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.

Mehmet T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Ericka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to Erick

ROCHELLE M.  |  First Impressions 
Rating:
5.0

I had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela b.  |  First Impressions 
Rating:
5.0

The staff are nice and helpful and I recommend anyone to use this facility.

NIKKIE A.  |  First Impressions 
Rating:
5.0

Jacob was so helpful. I had a really great experience and trust that my items are safe.

Theresa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry N.  |  First Impressions 
Rating:
5.0

Jake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!

Stephanie D.  |  First Impressions 
Rating:
4.0

I personally like to offer Erika my thanks for helping with the process.

Mehmet T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chantal e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shin A.  |  Overall Experience 
Rating:
5.0

Erica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!

Quinshala W.  |  First Impressions 
Rating:
1.0

This was the worst storage/moving experience I have ever had.

valerie l.  |  First Impressions 
Rating:
5.0

Erika the assistant manager was awesome

Veronica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  First Impressions 
Rating:
5.0

Thank you for all the additional help. Thank you.

TAYLOR D.  |  Overall Experience 
Rating:
4.0

The employees were very helpful!

Elisabeth B.  |  Overall Experience 
Rating:
5.0

Nice and convenient just what I need

freddie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fannta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monique m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
4.0

Thanks for all your help.

Doris M.  |  Overall Experience 
Rating: