Customer Reviews for U-Haul Storage & Moving of Downtown St Louis

Every staff member I encountered at uhaul downtown was accommodating, helpful, and reassuring. From supplies, to equipment, to moving help - with uhaul downtown’s assistance, the big task was made much easier. Total professionalism at this local. And I’ve patronized others. Downtown is the benchmark. Thanks SO much to all of you. - Michael Coleman

I feel my mileage rate was on point but she stated that I was off and I had to pay 25.00 I still disagreed with that usesage and it was confusing about the mileage rate and usage the other location made it clear about my bill I think I will stick to the location where I rent the truck

This is the only place I reat from. You guys are awesome!

Very good friendly and helpful staff.

The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand

Staff at the location in downtown St Louis is incredibly helpful and very professional.

Great

I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them

The Tucker location did a fantastic job! Thanks for all the good help!

GM Very Helpful..

a very below average experience

This is the second time I have rented from this location. The staff is always great and the equipment is clean and well cared for.

Make it easier to get deposit back

Accessible parking was really my only issue. I had to park over 2 blocks away in the middle of a rainstorm.

Keep up the great work

U-Haul place was great. Very busy so plan on waiting instead of getting right in and out but otherwise friendly team of individuals.

The truck was very outdated

Staff was very nice.

Thank you for all your help. I really appreciate your effort and time. Keep up the good work.

The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.

My experience was easy

I came in a little after 7am to pick up my truck and sat there for 35 minutes waiting to get my keys for the truck i tented.

Do a better job in installing hitches. Too many steps are missed, very poor workmanship. Not expected from a professional installer.

My prior experience with this location brought me back; however, if my first exposure to U-Haul was only your corporate website and its reservation tools, I would never choose U-Haul and would tell everyone I know to stay away. Should you wish to discuss the issues, I would be happy to do so. I haven't the time nor is there adequate space to discuss the critical probelms with your site. It was obviously developed by someone focused on driving every dollar possible from the customer, rather than looking at the rental from the customer's point of view. Worst website of its type I've encountered. Ever.

Instruct customers to return rental trucks in the back of store location instead of front. I'm from out of town and used a GPS to locate store. I turned across a busy street to used the front door. I blew my horn for someone to open the front door. The front door apparently is not used.

WS Was promised 23 miles plus my 30 and did not receive them due to the inconvenience up as what was said to me Regional pick up was in Granite city to St. Louis they didn’t have a truck there so they sent us somewhere else Salsberry then we get to Tucker Tucker guy says we can get the same truck for the same price of the 10 foot truck when she gave us a 15 foot truck and we were supposed to get them 3 miles that we didn’t receive with the three stores that we did receive wasn’t too happy about that that was an extra $55

Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.

This location was excellent to deal with and I will be using them again for any storage or moving needs!

Personnel great and all aspects of the experience were great!

Great customer Service by both men on staff. Made it fast and painless. No issues with the truck or anything. Great job. Thank you for your kindness.

Your representative Erston was very professional and informative. I was very nervous and had a lot of questions for I had never rented a truck before. He took the time to answer all my questions and eased my concerns. Big ups to who hired this quality young man!! The facility was very clean and orderly.

My experience was a great one! The staff was patient, understanding, and very helpful. I would definitely recommend them to anyone!

Awesome everytime i use them!

vehicle smelled like cigarette smoke

Vehicle had a strong odor of cigarette smoke. Made it difficult to drive.

Great facility. Easy access and use.

The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.

the battery went dead on our truck.. I had to beg a jump start from a passerby as we called the branch who directed us to roadside assist. We couldn't get thru on the roadside assist number so we called back to the rental branch only to have an employee say it wasn't his problem.. Very POOR customer service.. I can be reached at my office in KC at 913-281-2887 or via cell at 913-908-4371.. Sincerely Norman E. Smith, President NPB Companies, Inc.

All my needs were met without question. All employees were courteous and knowledgeable.

Absolutely perfect experience. The onsite manager was helpful and professional.

They double charged me and caused my bank accountto overdraw and no one has done anything to fix it.

Caring, efficient employees; no improvements needed.

Nothing, I showed up and you guys showed out. Service was absolutely excellent, clean and smooth riding vehicles, great customer service experience and I would recommend to anyone.

Staff was professional and very helpfully

Friendly and knowledgeable staff. They made this experience a breeze.

Hire more people

Individuals who helped me at pickup and return were excellent.

The gentleman in St. Louis was extremely helpful, happy, very easy to work with. A person like this should be commended And I would refer U-Haul at this location in St. Louis just because of this one individual he made it very easy for me a very happy individual and I am very pleased to have worked with him. I hope you do recognize this individual. I’m back home in Utah now and still think about this individual because of his kindness his willingness to help thanks again so much to make my trip easier.

I think you just keep up good customer services , keep it clean you need not to do anything. I like the service I received Sunday. 10/13/19 service date.

The Uhaul rep that assisted us was very sweet and helpful. Thank you!

The vehicle was clean except for the smell of cigaret smoke. Wish they had a no smoking policy or vehicles that are for non-smokers and some for smokers, so as to not offend others. Other wise the service was easy and smooth.

Excellent and professional workers.

Facility/store was clean and had lots of great stuff for moving/packing. I purchased add on items in addition to my rental that was unplanned POS items. Truck was clean, ready when I wanted it and the staff/owner was knowledgeable and courteous!

Excellent discount no payment on 1st months rent 🤗 👍

The employees were completely out of it and incapable of completing minor yet absolutely essential tasks. We were misquoted for our total and ended up paying OVER $100 more than anticipated. You charge FAR FAR too much to not provide the best service possible.

In the last 5 weeks I have rented 8 of the largest 26 foot trucks to move 100 miles away, have had no negative experiences at all, everything has been excellent.

We dropped off after hours, which was really easy. The only thing we weren't sure about was where to park the vehicle for our after hours drop off. If they could add more signage for that, it would be super helpful.

Make sure Christina Sykes helps them, I've been to this location 3 times in the past 8 days and she has made this part (truck and and storage rental) of the moving process stress free!! Also I picked the truck up on 1/4 of a tank but brought it back on 1/2 a tank ???????. Overall great experience!!!

Great service, convenient location

The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.

Keep up the good work🥰🥰🥰

This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!

When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !

The customer service representative was very rude when I was moving out of the unit.

No hassle. Staff was nice and professional. And, The service was very fast.

Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.

nice facility and good, friendly staff!

I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.

Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad

Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!

Great staff!

10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.

Outstanding experience.

Facility safe n secure staff very helpful

I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.

Great personnel. Very helpful. Clean, well lit storage facilities.

My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks

Helpful staff!

I am very satisfied with the service I received. Thank you.

Very nice and clean storage area

Super service and friendly staff! Also, it seems extremely secure for which I am grateful.

Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.

Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.

Great staff

Jake and Zorian provided great customer service.

Great experience. Very friendly and helpful staff.

Worst facility l ever seen in all my 60 years of life !

The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.

I received a great deal

good customer service, very friendly

They were very helpful and accommodating.

Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.

N/A

Excellent service and facilities

Excellent service no complaint what so ever 👍🏽

Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.

I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine

I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽

Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.

James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.

Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX

The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..

Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.

Very polite and knowledgeable .

U will not find a better facility and staff anywhere!

Great job

Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.

i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can

Na

The best Uhaul location I've been to, clean and managed well.

Great storage place!