Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was clean and the customer service was excellent,very pleased and will use again when needed.
Great product, knowledgeable staff
The person that accepted my truck return, Erika Meeks, was great. She was very helpful and friendly.
If the driver's side door sealed fully and the speakers in the driver's side door worked, it would have been an acceptable experience. If the seats were designed to support the back, it would have been a good experience. Also, the tires were bald and we drove through a snowstorm; it felt as if the truck was trying to drive off the road. Finally, the minimum rental days policy is stupid. There is no scenario in which I would take more than 2 days to drive from St. Louis to Denver. Requiring a 5-day rental is clearly a money grab. And the environmental fee is BS. I looked into it, and Uhaul uses the money to retrofit its fleet, which clearly is in Uhaul's own interest. Just roll it into the rest of the fee, WTF.
Clean more and check rates
The staff was friendly and professional
Quick overview of vehicle features. I couldn't find how to deactivate emergency flashers
Only comment, from being out of town, better signage.
I have rented several times and have never had an issue. For my last rental, I asked that the van be clean as we were moving materials that would be undeliverable if smudged and dirty. The van was exceptionally clean and not one piece of material was blemished or damaged. I'm a very satisfied customer. Keep up the great work!
Very well run facility. Jake and other associate were very helpful. Took care of me quickly. Explained things well. Rental van was clean. Gassed up. Ready to roll. Couldn't have had better experience. Storage place is top notch. Good security.
The truck they gave me had a flat tire, the trailer they gave me was to small for my car. The staff was very nice and helpful though.
It was an easy an painless experience. Thank you.
I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!
U-Haul was easy; they were on-time, professional and kind. Highly recommend
This might be a first for me -- but I was pretty much happy with every aspect of my rental.
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.
Had a great experience overall. Mr. Mallet was very kind abs did a great job upon returning the equipment.
The 3 staff I dealt with were all excellent. Got me in and out the door quickly and professionally. 2 of them helped me attach the auto transport and load my vehicle. Very polite and friendly. My only issue was one of the ratchet straps on the auto transport would unravel itself once you started driving. Had to stop several times to re-secure the vehicle.
My contract # 80837414 not sure of the person's name he was excellent he would be the reason to recommend this location also the young lady receiving the return was very knowledgeable in response to my questions good work
Convenience of location polite, hassle-free service.deserve only my highest ratings.
The location itself was fine. The overall customer experience has been horrible. I paid up front, then was called to be informed I had a debt and would be sent to collections even though I had already paid. After explaining the situation they found my payment. I was then charged again after I thought the situation had been handled. While speaking to a customer service agent for the second time around I explained my frustrations with being overcharged by double. While explaining my frustrations the customer service agent was extremely rude and began to argue with me after I explained that I have had an overall terrible experience with Uhaul which she greatly added to.
Great service and I feel that my items will be safe for my storage unit
Great storage experience from start June 2019 to finish September 2020. Thanks.
There was some black grease on the bottom of the trailer that got in my stuff.
It took awhile to get the truck we where waiting to get a truck for like an hour pretty much
Seems like the cashier could of been more familiar with things
YOUR MOBILE APP SUCKS!!!!! You should be providing better instructions for mobile pick up and inform me ahead about what you would need from me. It was a pin to pick up a he truck and i had to spend an hour sitting in the parking lot.
The employee I pick the truck up from was very kind very helpful and the person I drop the truck off with was very kind and very help
Staff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!
Fast drop off and processing.
The young lady, Erika was great. Sorry if I spelled the name wrong.
Excellent
Very nice, quick and efficient
I bought the shoulder dolley here which was defective. When i asked for a refund I was told to come back in 2 days when the manager was there. Inconvenience was not necessary. So now I have to make a special trip just to get a refund. And I was told you dont take back opened packages, well, I bought it to use it. Of course i am going to open it! And it can happen and with any product, it was defective.
The customer service representative that I dealt with could have been a lot more friendly. I asked if there were any AAA discounts and he laughed. He explained nothing to me. I had to ask if there was a full tank of gas in the truck for which he told me there was only a 1/4 of a tank of gas. I was then told to bring it back with a 1/4 tank of gas. I find that odd. He did not walk around the truck with me to see if there were any problems with the truck. There was no "customer service" at pickup. However, the women that I returned the truck to later in the day was extremely pleasant and efficient.
Please have your associates acknowledge awaiting customers while they wait for service. A hi, hello and/or an Ill be with you in a moment goes a slon gay as far as changing the mood.
This location seemed understaffed. The employees were nice and proffesional, but seemed overwhelmed. I was also charged $30 for gas when I drove 10 miles.
Everyone was great!!!. Everytime I came in it was great.
Employee review of FAQs, installation overview, brief operating tutorial.
The people where friendly made the experience great
As I have said MANY TIMES you need to have a built in section just for the frequent user. There are many people that rent the same thing as I do on a bi-weekly basis or more frequently. We should not have to wade through the same thing every time we order. We are ordering the same thing for a reason. That is what we nee for our job.
Staff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.
We loved the downtown location! The employees are very friendly and helpful and very efficient. We will recommend this location to everyone!
Provide customer service. Make concessions when customers are delayed or inconvenienced due to mistakes at U-haul.
The staff were very helpful and super nice. They made the hole process quick and easy. They made our move a great experience. Thank you very much . I will rate the whole experience 5 stars
I young men who assisted me were wonderful on Saturday. Erston and the new young man he was training . They took great care if he and exceeded my expectations. Upon my return the assistant manager was Very rude, not customer oriented and actually did not set any kind of positive example for anyone working under her leadership. Which is why I wouldn't recommend this location because she did not deliver a pushover customer experience
No offense meant but I've rented a Silverado twice and both times it has a foul odor, unbearable at times I have a reservation 8/7/20 could I be afforded a pickup that is ODOR FREE??!! Thanks in advance !!
The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.
The staff was super friendly and made the process of moving feel a little less stressful
The woman working inside the store when we came to pick up our cargo van on Friday was extremely pleasant and doing her best but was working by herself and trying to manage multiple customers at a time.
Dope service Thanks
The online check out worked fairly well. My only concern was just the lag in the review process without really knowing what was going on. The app was a little buggy with the uploading of the pics so I was unsure at times if it was working. That said everything was easy to find and included exactly what I ordered so overall it was a big success.
My experience and expectations were awesome.
Easy access convenient location. Great staff
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.
Definitely the best storage i have ever used.
I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facility
Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.
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Very good friendly and helpful staff.
The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand
Staff at the location in downtown St Louis is incredibly helpful and very professional.
Great
I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them
GM Very Helpful..
The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.
My experience was easy
Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.
Awesome everytime i use them!
Great facility. Easy access and use.
The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.
All my needs were met without question. All employees were courteous and knowledgeable.
Absolutely perfect experience. The onsite manager was helpful and professional.
Excellent and professional workers.
Excellent discount no payment on 1st months rent 🤗 👍
The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.
Keep up the good work🥰🥰🥰
This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !
The customer service representative was very rude when I was moving out of the unit.
No hassle. Staff was nice and professional. And, The service was very fast.
Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.
nice facility and good, friendly staff!
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.
Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad
Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!
Great staff!
10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.
Outstanding experience.
Facility safe n secure staff very helpful
I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.
Great personnel. Very helpful. Clean, well lit storage facilities.
My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks
Helpful staff!
I am very satisfied with the service I received. Thank you.
Very nice and clean storage area
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.
Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.
Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.
Great staff
Jake and Zorian provided great customer service.
Great experience. Very friendly and helpful staff.
Worst facility l ever seen in all my 60 years of life !
The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.
I received a great deal
good customer service, very friendly
They were very helpful and accommodating.
Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.
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Excellent service and facilities
Excellent service no complaint what so ever 👍🏽
Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.
I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine
I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽
Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.
James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.
Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX
The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..
Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.
Very polite and knowledgeable .
U will not find a better facility and staff anywhere!
Great job
Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.
i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can
Na
The best Uhaul location I've been to, clean and managed well.
Great storage place!
