Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice place to rent from and was very polite to the customers
ASHLEY K
Rating:
5.0
Customer did not leave a comment.
robyn c
|
First Impressions
Rating:
5.0
This location perfect! The staff was friendly and helpful - just too easy!
Cynthia R
Rating:
3.0
Better trucks
KATIE B
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
1.0
Guy is a lazy slob and shady . He hid a crack in the windshield and I didnt see it til after I took sun visor down which made no sense as it had been raining and someone drove it to front holding spot
STEVEN T
Rating:
2.0
We were moving and not sure if we would need a storage unit or not. We had a contract for two months, paid for two months and never did have to put anything in it. Couple weeks after the contract was over we got a bill for $93 for a third month. Very annoying and unprofessional. When I called about the bill, I was told that to stop the contract that it would keep going, in spite of us saying two months only.
MARGARIE R
|
Overall Experience
Rating:
1.0
I’m tired of everytime using u haul they always find extra reasons to charge you money and this is my 4th time always having to come out of more money and to be quite frankly honest how am I suppose to know the mileage I’m driving if I have to gas it up on return anyways it shouldn’t matter, why charge extra this is upsetting and probably will be my last time using U haul.
MARIA C
Rating:
5.0
Chandell was very helpful & explained everything in detail. After the move, I called from my destination due to some conflicting info from uhaul & he steered me in the right direction. Thanks for making what could have been a stressful situation, an easy fix.
Stefanie I
Rating:
1.0
My truck broke down, I returned the transport carrier with a different vehicle. And they would refund my money. The lights on the right side did not work on the trailer...and I only ihad it for 2 hours. And they charged me the whole 24hr window. My trip if my truck hadn't broke down, would have lasted at least 9 hours.
MATTHEW S
Rating:
4.0
Customer did not leave a comment.
Tanya E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan W
|
Overall Experience
Rating:
5.0
The manager was very helpful and pleasant however the computer system was not entering the pricing information correctly. He made a call and we were able to get it straightened out but it did make additional work for him.
Linda L
Rating:
5.0
Customer did not leave a comment.
Michael T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARL C
Rating:
4.0
Prior renter of the truck was a smoker. No fault of the establishment.
David C
Rating:
5.0
It was really good and friendly. It went well
PAMELA M
Rating:
5.0
Customer did not leave a comment.
LINTON B
Rating:
4.0
None.
DIERON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS V
Rating:
5.0
Customer did not leave a comment.
JAY A
Rating:
4.0
Customer did not leave a comment.
JARED B
Rating:
1.0
Customer did not leave a comment.
Chanikki S
|
Overall Experience
Rating:
5.0
I rented an auto transport. Picking up and returning the trailer was quick and easy.
TIMOTHY B
Rating:
4.0
Customer did not leave a comment.
James C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMIRA G
Rating:
4.0
Customer did not leave a comment.
Jennifer L
|
First Impressions
Rating:
5.0
Very satisfied with the service provided.
Missouri E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT S
Rating:
4.0
Everyone associated with UHaul was great, but my unit was broken into three times and I had to move units once due to the tornado. UHaul’s storage facility was great and none of my issues were due to them. Enhanced lighting and more secure security (entry/exit ) would be appreciated. Thank you!
chlora m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS N
Rating:
5.0
Customer did not leave a comment.
semira e
|
Overall Experience
Rating:
5.0
Owner is always very courteous and helpful.
BRYAN C
Rating:
5.0
Very friendly staff. Reservation and pickup was easy. Great price too!
BYRON S
Rating:
5.0
Customer did not leave a comment.
Rick W
|
Overall Experience
Rating:
3.0
Would love to get some money back. Had it rented for 4 days only needed it for 2 days. Was suppose to come with a dolly that I was charged $15 for and it didn't. $400+ for a 2 day rental is really expensive.
DANIEL C
Rating:
5.0
Thank you
Laurel Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
They really couldn’t have known that the truck was leaking from the roof. The only way we knew was because it’s been pouring rain here for four days. Once we told the manager, he immediately investigated and contacted for repairs. He was professional, quick, honest and delightful to work with.
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Customer did not leave a comment.
CHI C
Rating:
4.0
I think it would be helpful if staff could assist the customer with side mirror adjustments for safe travel and operation of the vehicles.
Side note: The restroom could use some "attention."
PHYLLIS W
Rating:
5.0
Front desk was pleasant and very helpful all 3 times I was in the store yesterday!
FAYTHE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE W
Rating:
3.0
I had reserved two furniture dolleys and there was only one available. It was imperative I have two dollies due to several very heavy items we were moving. I had to purchase a dolley for $38. I would very much like to have a credit applied to my card for the cost and the very inconvenience and stress caused to an already stressful situation by U-Hauls failure.
TODD H
Rating:
5.0
Customer did not leave a comment.
NENA K
Rating:
4.0
Customer did not leave a comment.
NORMAN C
Rating:
2.0
Be helpful, look at us, answer the questions asked.
The mileage allowed was EXACTLY the distance from this location to the Waterloo location. So going to the place where our stuff was and going to the place we were unloading were not covered in the rental and were an extra charge (on top of a very expensive truck). No help was given when asked about this. No explanation or ideas or anything. Ignored my questions or answered a question we did not ask. I'm still salty about it. We were charged an additional $55 because of this and no help from this place at all.
COLTON Q
Rating:
5.0
Customer did not leave a comment.
TANYA M
|
Overall Experience
Rating:
3.0
Truck smelt like cigarette smoke inside the cabin. And the moving blanket and dolly that cost extra was left inside the truck and was in the way. If we choose not to have it we should be able to not have it.
GARRETT M
Rating:
3.0
Customer did not leave a comment.
ruby f
|
Overall Experience
Rating:
1.0
I accidently over filled the gas tank to full instead of half and was refused a refund on the money spent. Bad business behavior and easy way to loose future customers
RUBY F
Rating:
5.0
Customer did not leave a comment.
Jeremiah H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW G
Rating:
3.0
Customer did not leave a comment.
DEIRDRE B
Rating:
3.0
Customer did not leave a comment.
Christopher Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YARELIS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle L
Rating:
1.0
Customer did not leave a comment.
JUSTIN A
Rating:
2.0
Never has hand soap, didn’t salt the parking lot during the ice storm which I fell 5 times and almost got stuck
MeKiah S
|
Overall Experience
Rating:
5.0
I had reserved the truck on line. Upon arrival the truck was there just not ready. We had snow and the truck had to be defrosted which made our departure time 45 mins later than expected. We had one person helping to move me had a appointment later in afternoon which he was late getting to.
When I arrived the girl that checked me in had a friend sitting in office with her. Visiting. At first the girl just handed me the key sad parked on side of building. I kinda inquired at this point if she could pull truck up for me. She did help load the supplies into the truck.
DEBORA G
Rating:
5.0
Representative was professional and pleasant.
STEVEN R
Rating:
5.0
The box truck I had was not cleaned on the inside. The floor was very sticky from a wasted drink.
RONIESHA R
Rating:
5.0
Customer did not leave a comment.
SHARON M
Rating:
5.0
Customer did not leave a comment.
MOHAMED L
Rating:
5.0
Thank you for the help.
CAMERON P
Rating:
2.0
During a crisis, U-Haul was not helpful at all. I have lost all my belongings because of their unwillingness to work with me.
BOBBIE B
|
Overall Experience
Rating:
5.0
Very helpful and professional counter lady. Easy pickup, Easy Drop off.
James G
Rating:
2.0
alot of snow and ice haul only plowed one lane no salt
JAMES B
|
Overall Experience
Rating:
2.0
Ensure that everything is set up properly before giving trailer to customer.
TYLER J
Rating:
5.0
It reaped of urine badly it was like someone turned it into a porta potty we had to disinfectant it wash it down 3 times witch in return it delayed us a day and not to mention it was very cold out that day hosing the back of the U-Haul out
SAVANNAH L
Rating:
5.0
Great services!
CAROL L
Rating:
5.0
Customer did not leave a comment.
CRAIG S
Rating:
5.0
Customer did not leave a comment.
JEFFREY T
Rating:
3.0
Customer did not leave a comment.
AVIS W
Rating:
5.0
The lady who helped me move from our smaller unit to a larger unit was SO great to work with! I wish I knew her name!
Jessica S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEILA H
Rating:
5.0
All of the staff at U-Haul on Ellis Blvd in Jefferson City,MO was AWESOME, thanks for the great experience, I'd recommend them TO EVERYONE!!
Renee B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald M
|
Overall Experience
Rating:
5.0
Great facility for storage! Staff were great and the whole place was clean and had great temperature control
CAYCE H
|
Overall Experience
Rating:
5.0
None
MARTY H
Rating:
5.0
Would be good to scrape ice off step to back of truck.
TIMOTHY A
Rating:
5.0
We always rent from this location. Everyone is very friendly and honest. There are no unexpected surprises. We like everyone there so much. Thank you for your great service!
JAMES B
Rating:
5.0
Customer did not leave a comment.
LORIA F
Rating:
3.0
send them some dolly's
NICHOLE C
Rating:
5.0
Make it clear that I'm expected to take and upload 4 photos of my vehicle BEFORE I move that vehicle. All else was good as could be.
DUANE M
Rating:
5.0
Customer did not leave a comment.
Susan R
Rating:
5.0
Customer did not leave a comment.
Mya D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brad K
|
Overall Experience
Rating:
5.0
I didn’t receive a final receipt after truck was brought back.
PAUL H
Rating:
4.0
It would be helpful to ME if a representative would be able to assist with adjusting the side mirrors for accurate visibility on both sides of the truck, especially since the mirrors have to be adjusted manually.
PHYLLIS W
Rating:
5.0
The whole experience was excellent. The staff was professional and helpful.
ROBERT H
Rating:
4.0
Customer did not leave a comment.
Kevin D
|
First Impressions
Rating:
5.0
Excellent service!!
LINDA E
Rating:
5.0
Customer did not leave a comment.
JAMES B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loria F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHERINE B
Rating:
5.0
Shandel was awesome, efficient and personable on top of it.
Matt J
Rating:
5.0
Someone else drove the truck and dropped it off at this location. I cannot accurately comment.
These ratings are based on what I saw in Bentonville.
WILLIAM P
Rating:
5.0
real nice guy was there for drop off made the transaction quick and simple
ISAAC S
Rating:
4.0
Customer did not leave a comment.
CHARLES T
Rating:
2.0
I rented a storage unit (10×10)prior to renting a small truck but was charged $145.95 instead of the posted price of $135.95. When I questioned the difference I was told there was a recent price increase and that the poster on their wall was old. Why not remove it if the price is wrong? Isn't that false advertisement? Why not put a notice up for customers to see stating that the prices had recently increased?
When I came to put my things into the storage unit I had rented, I could'nt get into the gate becase they deleted my account because my unit was empty with no lock on it., even though I had paid for the unit. I had to explain and question the site manager to get my unit back after he told me there was no record of me having rented a unit at all. I don't trust this location and I entend to contact both the UHaul corporate office as well as the Missouri Better Business
Bureau to file a complaint.
LUELLA J
Rating:
5.0
That crew on Ellis blvd. In Jefferson city is the best. The manger there is top notch.
SHANNON M
Rating:
5.0
Nothing! A great experience!
CYNTHIA S
Rating:
5.0
Customer did not leave a comment.
MOHAMED L
Rating:
5.0
The equipment was clean enough, I guess, but there were several leaks from the ceiling that got some of our stuff wet.
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
Debra L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alvin T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIELLE A
|
Overall Experience
Rating:
5.0
Great service from Pam and Assistant!
ROBERT M
Rating:
5.0
Customer did not leave a comment.
Joshua H
Rating:
5.0
Customer did not leave a comment.
ANDREW P
Rating:
5.0
No improvement is necessary
linda s
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
Pamela does an excellent t job. A pleasure with her great care and assistance.
BRIAN P
Rating:
5.0
We use this location anytime we need a truck, box or pickup, and have always had a good experience. The owner Chandel (sorry if spelled wrong!) has always helped with the check out or check in process, and has always been polite. Super nice guy. The store hads always been maintained and clean. And the options for storage at location are good.
KATHERINE M
Rating:
5.0
Customer did not leave a comment.
Melissa F
|
First Impressions
Rating:
1.0
The gas tank was not full. This is unacceptable and FRAUD!. Someone returned equipment without filling it with gas. U-haul charges if the gas is not at the same level. They charge WAY over the price of gas. Then once the person is charged U-haul doesn't fill the tank. THERE IS NO REASON THAT ANY TRUCK HAS LESS THAN A FULL TANK OF GAS!!! FRAUD - plain and simple!!!
RICK S
Rating:
5.0
I like the equipment I rent from u haul very much.
DALE C
Rating:
4.0
Customer did not leave a comment.
ROBERT K
|
Overall Experience
Rating:
5.0
Location on Ellis Blvd was nice had everything could possibly need. Owner was friendly service was very fast. Highly recommend
Joseph W
Rating:
5.0
Customer did not leave a comment.
barry d
|
Overall Experience
Rating:
5.0
Electricity available for people maintaining their storage units for fans or devices
randy r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES T
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHLEEN R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Customer did not leave a comment.
MARC M
Rating:
5.0
Customer did not leave a comment.
SuEllen B
Rating:
5.0
Customer did not leave a comment.
OGNJEN G
Rating:
5.0
I was treated with kindness and respect by all employees I encountered from the moment I entered the business. All were professional and informative. Any questions or concerns I had were addressed. I am pleased I chose U Haul for my storage and moving needs.
LUELLA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lauri A
|
Overall Experience
Rating:
3.0
Just did not feel as countable as I have been with my transition
DONALD G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gerald M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMIKA C
Rating:
5.0
These people were exceptionally good and helpful.
MICHAEL F
Rating:
5.0
Great customer service awesome staff at the Elis blvd location in jefferson city
CHRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
JOSHUA E
Rating:
3.0
Customer did not leave a comment.
Abigail D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN G
Rating:
3.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
DARYN W
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
1.0
Person there was not very helpful and rude.
WILLARD M
Rating:
5.0
Customer did not leave a comment.
KEITH M
Rating:
5.0
Overall I would rent from Uhaul again. Great equipment. Great ,friendly service.
LAWRENCE C
Rating:
4.0
Hope I can maintain a good credit rating with U-Haul
eric w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARQUIS M
|
Overall Experience
Rating:
5.0
Would appreciate better hours to access the climate control area be open earlier than 10 AM
Could it be possible to be open at 8:00 AM or allow key access for earlier by using remote monitoring access
LAWRENCE M
|
First Impressions
Rating:
5.0
Highly recommend this place to store your stuff
teresa s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL L
|
Overall Experience
Rating:
4.0
I think the prices are a little too high even though they are climate controlled.. price increased three times since I rented the unit! Sometime the bathrooms were out of paper when needed. Other than that it was alright, could have used a little more lighting in some areas.
Stacey M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven H
|
Overall Experience
Rating:
3.0
The price for the locker became way too expensive. After 6 years of prices going up, just couldn’t afford to keep the locker anymore.
Cole S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Martez C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariyah M
|
Overall Experience
Rating:
5.0
I personally want to thank general manager Chandell Hickman for making it a great experience! Would highly recommend customers to use this location. Thanks!!
Addae H
|
Overall Experience
Rating:
4.0
I'm grateful for uhaul so close by. It's great 👍
FLORA T
|
Overall Experience
Rating:
3.0
The only friendly and helpful people at the facility was the woman who works there. The two men who were there were barely helpful and not friendly at all !
David E
|
Overall Experience
Rating:
5.0
I like the location. It’s clean & very affordable. Great Staff
Kenny A
|
Online Move In
Rating:
3.0
I requested a 10' X 20' unit and got a 10' X 10' unit.
BOB D
|
Overall Experience
Rating:
4.0
There were a few glitches, but air went well in the end
Sarah T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NOAH O
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
SANITRA G
|
Overall Experience
Rating:
1.0
The instructions were not clear at all. There are actually two different locations here and it was very confusing as to where to go. I wasted a lot of time trying to figure out what to do. The unit had a seal on the lock and I was not sure if I was supposed to open it or not. I went to the manager for help and he was apathetic and flippant with me. I will never rent here or at another uhaul again.
Shane D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA G
|
First Impressions
Rating:
5.0
Very professional and friendly!
Martina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DON G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Staff was always friendly and helpful.
MAXINE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zola F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard D
|
Overall Experience
Rating:
4.0
Overall very good service. I am disappointed that you do not provide a refund for the remaining balance of days on my unit.
Greg F
|
Overall Experience
Rating:
5.0
The storage unit was clean and secure. There are moving carts available in all areas with a convenient elevator. The doors are wide and automatic. We were very satisfied.
gary c
|
Overall Experience
Rating:
5.0
Everything was PERFECT! Meet & Greet smile & Customer service Attitude could not have been better. Easy access to my unit. Online payment phone App. was easy to use. Overall... Perfect
Larry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tonyoa W
|
Overall Experience
Rating:
5.0
I had to call to upgrade my unit before arrival because of some logistics that changed with my move and she was super helpful swapping out my reservation and making sure everything was ready to go including a backup gate code in case the original one didn't work. It was the smoothest part of my entire move and I'm so grateful for that.
Angela C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
james w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sosha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dajiah L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RHONDA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robin B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kristin b
|
Overall Experience
Rating:
5.0
Attending agent’s customer service was very good
Larry H
|
First Impressions
Rating:
5.0
Stored items for ~ 1-year. The multiple times we stopped to check on things, all was good, with staff being polite and helpful. When it came time to remove the items, the staff was again - helpful. Overall, U-Haul Ellis Blvd exceeded expectations.
Bruce M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN J
|
Overall Experience
Rating:
5.0
Good experience ...
Anthony T
|
Overall Experience
Rating:
5.0
It was Excellent service!!!!
Martina B
|
First Impressions
Rating:
5.0
Great staff at this U-haul facility
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARBARA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maleyah L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DERICK G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Overall Experience
Rating:
4.0
There were a couple of things I noticed, first, the halls/doorways are a bit narrow, a lot of maneuvering the cart around to get around the corners and through the doorways but with some maneuvering it can be done. Also, there are signs posted that say " if you don't check out upon leaving access will be denied on your next visit." I did push the button for assistance to "check out", it was during office hours, and I could hear someone talking upstairs before I left my unit, but no one answered the call button so I'm not sure what happened there. I was not denied access the next day either so who knows why that is posted. Nice, clean facility overall, just waiting on the confirmation that I am not going to get a bill because I was moved out the day before my bill was due and have been told by two people that I would receive a confirmation email. For now, I will save the survey email I guess.
Gail H
|
Overall Experience
Rating:
5.0
Good place
RICKY C
|
Overall Experience
Rating:
1.0
Water leaked inside the storage shed and ruined two mattresses and a box spring. Also ruined a wedding canvas that was our guest book. My fault for not getting insurance, but the unit should have been maintained to where water would not get into the unit. Would not use these units again.
JAYME H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robin B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CONSTANCE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurtis H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy H
|
Overall Experience
Rating:
5.0
Fantastic and safe.
ALEX S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANNET R
|
Overall Experience
Rating:
3.0
The building was clean on move in. I rented the building for about three years and there was a lot of dust accumulation on my furniture in that time. Mud dabber nests were inside the unit and it looked like the roof might have leaked at one time.
After the first year, rent seemed to increase about $25/month/year. I decided buying a used shipping container was cheaper in the long run
TODD H
|
Overall Experience
Rating:
5.0
Everyone is always so helpful there. Kept my things for over a year and everything came out exactly how they went in. The units are very clean.
Rebecca K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Louis Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula S
|
Overall Experience
Rating:
5.0
My husband and I were well pleased with the manner in which our vehicle was stored and kept. We are safely back in Texas and drove our vehicle with no problems. Thank You
Dannetta Hollins.
Dannetta H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda K
|
First Impressions
Rating:
4.0
The small issues were addressed and I enjoyed the peace of mind knowing that I'm stuff was safe!
Hershe S
|
Overall Experience
Rating:
5.0
The owner Pam has been the best experience I’ve had with U-haul. She was very helpful with resolving any of my questions or troubles. Definitely the U-haul i will be using ing the future. Pam definitely needs to be recognized for her services!
Joseph H
|
First Impressions
Rating:
1.0
facility is run down with spider webs bugs roaches and bathrooms are always dirty with no supplies in them!!! staff is rude and ignorant and manager guy is clueless on service dog laws and made threats to me about my dog! needs new management asap!!
Sarah D
|
Overall Experience
Rating:
5.0
Great.
Rachelle D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Norah E
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Katrina J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrick P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Camille P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rene O
|
Overall Experience
Rating:
5.0
Great service all the way around
Letarsha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TASHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRIKA H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maria A
|
Online Move In
Rating:
5.0
Good value for the money. Well maintained facility.
DEBBIE C
|
First Impressions
Rating:
5.0
The people we pleasure to talk with have always been very courteous & helpful.
Thank you, Derick & Debra Gipson
Derick G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DON G
|
Overall Experience
Rating:
4.0
I recently last year September 2022 lost my grandmother. She was ALWAYS on time with her storage and was never late even if she wanted to be late. After going through hard times with her, a relative was supposed to be responsible for her storage and I’m assuming forgot about it. I was thinking one day “grandmas storage” called and someone told me it was up for auction. I immediately Got details from the office on how to get her storage back and they explained I could bid on it. Long story short was able to connect with the Store Manager Chandell and he was absolutely understanding and stayed connected with me to pay what I bid for and to get the name transferred over to me, etc. The amount of genuine communication but respect for this location goes a long way. Chandell, thank you for all you did to help me out. One things for sure, I’m sure you understood my importance of not losing anything that was sentimental to my Grandmother after losing her. Thanks for the 1st month of storage free as well. Thanks for your teams support as well. You guys are more than the best,
Natasha
Natasha W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arionne R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BROOK B
|
First Impressions
Rating:
5.0
I had a great experience with U-HAUL Storage and if the need arises again they will be called.
MARY M
|
Overall Experience
Rating:
4.0
Fences are easily climbed over. We Had one break in while renting
Janice L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOLANDA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUIS O
|
First Impressions
Rating:
5.0
The attendant in the facility was super helpful on 2/17. Helped me with some broken glass let me use the restroom he saved the day!!!
Jason B
|
Overall Experience
Rating:
5.0
Very nice facility and all employees were very kind and helpful. Really liked the access to my unit 24/7.
Thank you
ERIC B
|
Overall Experience
Rating:
3.0
The staff is easy to work with and the storage facilities are actually really nice just wish they would stay open 24 hours or at least later
Ken G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VERONICA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH T
|
Overall Experience
Rating:
5.0
GREAT!
Dean W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW D
|
Overall Experience
Rating:
4.0
None
Beth Y
|
First Impressions
Rating:
5.0
The staff at the Ellis Jefferson City location are the best!!
DWIGHT J
|
Overall Experience
Rating:
5.0
Friendly and helpful
Tamika D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TREVOR N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DONNA L
|
Overall Experience
Rating:
5.0
I would definitely recommend this location for any storage needs. Chris and the team are great people. Had my unit for a few months and was able to switch mid-rental to a climate controlled unit no questions asked.
RUBY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica T
|
Overall Experience
Rating:
5.0
Great experience. Needed one at the last minute due to a house fire. It was so easy to make the reservation online. I received the gate code and was told there would be a lock in the unit. Awesome customer service.
Barbara P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRI C
|
Overall Experience
Rating:
2.0
NEEDS BE CLEANER IVE SEEN BUGS SPIDER WEBS DEAD ROACHES. GOT HARASSED ABOUT MY SERVICE DOG DEMANDING SHE WEARS VEST WHICH SHE IS NOT REQUIRED
Sarah D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendell S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chyann T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEGGY S
|
Overall Experience
Rating:
5.0
The people working there were friendly, attentive, well prepared and helpful. IMO a testament to good management
Donovan D
|
Overall Experience
Rating:
3.0
The communication was not good
Salena F
|
Overall Experience
Rating:
4.0
Maintenance of the inside storage not as good as when we first rented space.
The autos and other things stored behind the building are becoming eyesores and make it hard sometimes to turn your vehicle around. They also make it look run down and unsafe even though it is fenced off. This is the only way to access the 2nd floor storage and should be kept up better.
Mary W
|
Overall Experience
Rating:
3.0
It was difficult to keep putting in code up front and then getting access to elevator Unit wasn’t REAL SECURE netting above wasn’t a solid piece Looks like someone had broke into unit from above
Loria F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya m
|
Overall Experience
Rating:
5.0
Chandell was very helpful....
Roxanne R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Clarissa F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amorette R
|
Online Move In
Rating:
4.0
Really great folks! Friendly and helpful and very efficient. They got me in and out without a problem!
James B
|
Overall Experience
Rating:
5.0
Pam has been wonderful to my mother over the years that she has rented from her. Thank you for your help in storing her items!
Kari W
|
Overall Experience
Rating:
1.0
Uhaul advertising that they have security cameras when in fact they only have cameras for the inside storage units and not the self storage, as many of us learned this past week when several where broken into after hours leading to thousands of dollars in stolen items.
HAROLD S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tinnie C
|
First Impressions
Rating:
5.0
U-Haul Storage met my needs and expectations 100%. It was easily accessible, clean and the staff was very helpful, friendly and understanding of my needs. My storage items where there two years and were in the same condition as when I place them in the unit.
Doris B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MEKETA C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KAITLYN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCES S
|
Overall Experience
Rating:
5.0
The manager was a blessing forgot his name but when I rented the Unit I was going though a lot his kindness was outstanding had no problems with this company and would definitely rent from them again if needed
Charlene B
|
Overall Experience
Rating:
1.0
I rented in Fairland Oklahoma going to Jefferson City. I got the trailer and didn't realize the lights were not working properly. When I got to Jefferson City I was told it's cheaper to keep the trailer rather than rent a storage. Apparently I was untitled to free storage for thirty day but kept paying for the trailer because I was told it was cheaper.
Doug M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Monte T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSAN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carl S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allysia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie m
|
Overall Experience
Rating:
5.0
U-haul storage provided great service, however, for the price I expected a larger storage area.
Kevin K
|
Overall Experience
Rating:
4.0
The staff gets an excellent rating. They were always friendly and went above and beyond anytime I asked a question.My only problem was two times the code did not work to get into my storage unit. The staff solved the problem but I had to call because it was after office hours. So the only reason I didn't give an excellent is because of the code issues. Both times I had people with me and we were going to move some items and they Had to wait.
Rita S
|
Overall Experience
Rating:
5.0
Best Customer Service, Hands Down
Stacey H
|
Overall Experience
Rating:
3.0
Parking lot where l stored my Jeep was never scraped at two different times when it snowed. I called the office on two occasions to take care of the snow so l can have easy access to my Jeep; manager promised to clear snow but did not keep his promise. I had to physically come to my Jeep and cleared out the snow around it so l can go back and forth the gated parking lot. I was disappointed, hence hoping management will quickly fix this problem for future customers.
ARTHUR S
|
Overall Experience
Rating:
5.0
The office staff was awesome. I really felt she had my best interest at heart and treated me like a friend and not just a customer.
FRANCES S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Castrele H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TENNISHA E
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
SHERRI C
|
First Impressions
Rating:
5.0
The staff were always kind and very accommodating. I will use the facility again in the future.
MARJORIE P
|
Overall Experience
Rating:
3.0
The man that works at the office in Jefferson city was rude and acted like he was put out when I asked him to take the lock off my unit.
Elizabeth M
|
Online Move In
Rating:
5.0
Extremely well managed
Friendly staff
JR M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dakotah w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
annalise s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
albert r
|
First Impressions
Rating:
3.0
The facility and people are great. I can't say the same for the rules. I purchased some moving boxes and then didn't need them. They had never been unfolded. It was less than a week after I made the purchase and tried to return them. In the process of moving, I couldn't locate a receipt. The boxes had obviously never been used. The manager tried to look up the sale and the system didn't go back longer than a week. Really? Not acceptable. So I ended up having boxes I didn't need or use.
Ray K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrew S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sonja N
|
First Impressions
Rating:
3.0
Locating unit was not simple or easy.
Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that’s all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gap
Christopher H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Arthur P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frances w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clarissa F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles K
|
Overall Experience
Rating:
4.0
Only negative, was that, at times, the main gate was open.
Kathy P
|
Overall Experience
Rating:
4.0
loved the place will return someday.
SCOTT F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mathew W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernard K
|
Overall Experience
Rating:
5.0
Very happy and satisfied
kimberly t
|
Overall Experience
Rating:
5.0
.
Vic J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Acie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vic J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRADLEY K
|
Overall Experience
Rating:
5.0
Very friendly and professional staff!
Robyn N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy S
|
First Impressions
Rating:
5.0
My first time using them but it was a very comfortable first time experience just going through the door.
MARY M
|
First Impressions
Rating:
5.0
Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job.
I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.
Cynthia K
|
First Impressions
Rating:
5.0
The staff here was very professional, friendly, and very customer service oriented.
RANDY N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mitchell W
|
Overall Experience
Rating:
5.0
Kristina was very helpful and pleasant to work with. Nice Lady!
Greg F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Boys a
|
Overall Experience
Rating:
5.0
The staff was of a quality that I see less and less. They listened, were efficient, offered advice, walked me through the process of turning in my trailer and obtaining a storage unit. Add smiles and friendly attitude. This was a unique experience in today's world following a long adventure on a thousand miles of highway. Simply excellent.
Homer M
|
First Impressions
Rating:
5.0
Like the access hours, staff was very helpful, and location is great for me. The hill to access the unit is an annoyance, but I shouldn't have it for the potential snow and ice.
Andrew M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amoni M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ravindra V
|
Overall Experience
Rating:
2.0
My poor ratings are because I rented online. Online description was a room. 10x25?x8. With free lock promotion.
I got there to find out it was a parking space.
I am filing for a refund
Margo L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Cole S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey H
|
Overall Experience
Rating:
1.0
The first guy I spoke with was new and didn’t know what he was doing. The older lady was extremely rude to me when I was in there and was extremely rude to my wife and her mother when they were having issues with the gate code not working. My storage unit also allowed rain water in and damaged multiple items and several boxes. The storage unit also had oil stains which thankfully only got on the bottom of boxes and not on any furniture. I would NEVER recommend any U-Haul based purely on the lack of customer service that I had received. You could tell that the employees hated their jobs. Sad.
Justin M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chelsy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey H
|
First Impressions
Rating:
4.0
Storage unit leaked rain water...
Paul M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn C
|
First Impressions
Rating:
2.0
I gave a “below average” rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.
Tara J
|
First Impressions
Rating:
3.0
Gates and doors where constantly broke and left open. Seriously there is a spider problem at this location.
I got my property out as soon as I could. Would have rented for much longer but felt very unsecure.
Timothy S
|
Overall Experience
Rating:
5.0
The location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.
RANDY N
|
First Impressions
Rating:
4.0
Thank you for working with Boys & Girls CLUB the last couple of years!
Boys a
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Katandia J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHAWN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaquline n
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tekeria m
|
First Impressions
Rating:
5.0
My answers to this survey apply only to my 5x5' climate-controlled storage unit (#2320). I had a 10x20' non-climate-controlled unit (#162) rented through this same U-Haul location, and discovered yesterday when emptying both units that in unit #162, i had water-damaged furniture & boxes of household items. Fortunately, i had elected to have insurance through U-Haul on the contents in this unit & will be making contact today.
JEANE T
|
Overall Experience
Rating:
3.0
I first made my reservation online and when I went to pick up a lock and paperwork, I was not in the system. Then it took about an hour in the office to make a new reservation in person. I was then told my code for the gate would not work for 24hrs. So, I had to come back the next weekend. When I pulled up to the gate, the code did not work, the intercom button did not work, so I had to call. They again, could not find me in the system. Even though I had all of my paperwork....
I was asked to come up to the main office. Took another 20 minutes to make another, new reservation. I never got an apology or anything. Very poor customer service.
Morgan J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S
|
First Impressions
Rating:
5.0
Exceptional staff and services made sure all my needs where covered and worked with me they all my circumstances.Excellent place to choose
Brittany P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ashley R
|
Overall Experience
Rating:
2.0
There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.
Audrey M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
OLIVIA A
|
First Impressions
Rating:
2.0
There was a strange man at the storage area following us around when we went to drop stuff off. He was apparently living in the storage unit bathroom
GLYN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory H
|
Overall Experience
Rating:
5.0
The staff member who helped me was very kind & helpful.
JEANE T
|
First Impressions
Rating:
5.0
Excellent facility, friendly helpful staff. Clean storage area with a much appreciated bathroom available. A dumpster in the storage area would have been nice to have access to. I would only rent from this facility in Jefferson city. Other facility staff in the Jefferson city area were not as friendly or helpful.
MARK T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latia B
|
Overall Experience
Rating:
1.0
Below POOR!!!! Manager Chandell lied about 24/7 max security property with camera surveillance as the camera system where I was put "was not working." Homeless people walked the property freely living in their units their presence acknowledged by Chandell, office staff and maintenance!! Entire staff also knowingly acknowlwdge MANY issues with locks AFTER my unit was robbed!! Maintenance claimed they checked doors nightly. Never saw maintenance on prperty. I was not give the U-Haul required lease agreement that would have provided insurance for my stolen belongings but insted moved in under an old driver licence with no signatures which denied my claim with Republic Western by representitive (John) even before the police report was made availabe. Becky Hall claimed to look into my situation and lied about calling me back claiming she had written down a wrong number! Which would have been availabe had the proper lease agreement been provided! Family heirlooms, safe full of legal and financial documents as well as MANY personal items GONE!! Shame on you U-Haul of Jefferson City Missouri off Ellis Blvd!! Further action being taken as NOT one UHaul representive has stepped up to the plate as a result of this!!
Teresa C
|
Overall Experience
Rating:
5.0
I would recommend U-Haul Storage to any person.
Jason D
|
Online Move In
Rating:
5.0
I felt very valued as a customer. The storage facility was very well maintained and easily accessible. The storage facility attendant is often visible and I felt secure while there.
Delores C
|
Overall Experience
Rating:
5.0
Excellent employees Mr. Darnell, Ms. Amy, &nd Mrs. Pam are all great experienced knowledgeable and friendly very customer service friendly offers additional items at point of sale awesome
vicky a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy E
|
Online Move In
Rating:
5.0
The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.
Melissa F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
terry p
|
Overall Experience
Rating:
3.0
Told staff members 2 times to take off the extra charges and never did.
Amy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tekeria m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tina R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Breaun G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Weiyi Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Weiyi Z
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CAREY N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doris B
|
First Impressions
Rating:
5.0
Even through a tornado my stuff was still safe in their storage facility. Very easy to deal with. Reasonably priced and great staff too!
Aaron M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy M
|
First Impressions
Rating:
5.0
The person that helped me the day of my move when i rented the uhual truck was very helpful, kind, and able to answer all of my questions with no hesitation..The gentleman name that helped me was mr.Hicks..on march 27, 2020..He works at the ellis blvd office in jefferson city,mo..thank you for your survice!!
Freedra T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael k
|
Overall Experience
Rating:
5.0
had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...
Anthony T
|
First Impressions
Rating:
5.0
The system was down but the associates still took care of me and all my needs
amari s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul B
|
Overall Experience
Rating:
5.0
Pam with Jefferson City Mo location has been awesome throughout the years that I have been there. I have recommended the location to both family and friends throughout the years. Even when the tornado hit the service was great.
Amy C
|
Overall Experience
Rating:
5.0
The lady that helped me yesterday was amazing! 10/10 will continue business here!
Elizabeth C
|
First Impressions
Rating:
5.0
As you can see, I have used U-Haul in several moves and will continue to do so. Thank-you U-Haul family in Garden Grove, CA, Williamsburg,VA and Jefferson City,MO.
mildred w
|
Overall Experience
Rating:
1.0
Lady working was horribly rude disrespectable and should be fired I can't believe she has a job in customer service then she gave me a lock to put on my storage I put it on and there were no keys I
Gina H
|
First Impressions
Rating:
5.0
Very helpful
Antonio S
|
Overall Experience
Rating:
5.0
Great crew..very convenient..
Niwantha E
|
First Impressions
Rating:
5.0
Felt very welcomed and everything was explained very well. Friendly and helpful staff.
cherily h
|
First Impressions
Rating:
5.0
Thank you for providing us with excellent storage space.
robert b
|
Overall Experience
Rating:
5.0
Courteous and efficient.
CHARLES C
|
First Impressions
Rating:
5.0
Very helpful and accommodating. Thank you!!!
micheal C
|
First Impressions
Rating:
5.0
Always so great to work with, Pam is awesome!!!
Liesel F
|
First Impressions
Rating:
4.0
NEED MORE WORKERS!!
Sharon G
|
First Impressions
Rating:
5.0
Thank for the quality customer service
MAY D
|
Overall Experience
Rating:
5.0
Even with recent Tornado Event the local Team took care of getting customers access quickly.
Mike D
|
Overall Experience
Rating:
5.0
D-Mc was great after the Tornado... Super Job in handling everything. Thank You
LYNN T
|
Overall Experience
Rating:
5.0
I am a person that was hit by the storms in Jefferson City and the office and U Haul has been great in helping the community. I fortune that I didn't lose everything and had a place to store them.
lora q
|
First Impressions
Rating:
5.0
The level of support and guidance we received after the tornado was extremely helpful, especially given that I was out of town for work. My wife and I will be forever grateful for the experience.
JORDAN O
|
Overall Experience
Rating:
4.0
......
steven w
|
Overall Experience
Rating:
4.0
Only used three days on new month before I moved out. A bit of a refund would have been appreciated. But whatever.
Rick W
|
Overall Experience
Rating:
5.0
Office could stay open longer.
BART I
|
Overall Experience
Rating:
4.0
Excellent customer service my facility manager.
Gwendolyn K
|
Overall Experience
Rating:
3.0
It wasn’t an easy process since I haven’t gotten a storage unit before but the service was nice.
DELON B
|
First Impressions
Rating:
2.0
This location is extremely under staffed there is only one woman ever working and trying to do everything by herself, check in and out equipment, rent units, take payments etc, the wait is horrible..
Bob K
|
Overall Experience
Rating:
3.0
We had a horrible time getting items in and out because the staff would always park uhauls at front door of facility.
CHRISTINE S
|
Overall Experience
Rating:
3.0
I was a customer for a year and a half. Several issues with management, and using my debit card without authorization! I spoke w the manager they kept charging my card even after I asked them not to!
Carrie J
|
Overall Experience
Rating:
5.0
GREAT PLACE
LINDSAY &
|
Overall Experience
Rating:
5.0
I was impressed with the facilities cleanliness and security. Amy was very helpful and patient, and made sure that I made a rational choice of unit. I would recommend this place to anyone.
Barbara D
|
First Impressions
Rating:
5.0
The past 15 years has been great, due to the wonderful, and professional service we received working with Pamela Gentry. Thank you so much Pam!!
COLE C
|
Overall Experience
Rating:
5.0
Dominique and team are first-rate!
Amanda Y
|
Overall Experience
Rating:
4.0
They worked wit me real well and never stopped calling and made sure my stuff didn’t get Auctioned off thanks
TONISH F
|
Overall Experience
Rating:
5.0
ENTIRE STAFF ARE FRIENDLY & HELPFUL. PAM TOLD ME HOW TO CONTACT CORP OFFICE WHEN 80% OF MY THINGS WERE RUINED BC THE ROOF OF MY UNIT LEAKED. ONLY COMPLAINT: TRIED TO CONTACT CORP MULTI X'S WO SUCCESS
HAROLD S
|
Overall Experience
Rating:
5.0
Manager has Great customer service skills and his employees.
Gwendolyn K
|
First Impressions
Rating:
5.0
Quik, efgicient and proffessional.
William W
|
First Impressions
Rating:
3.0
Great location. Staff always busy. On the phone or waiting to be helped . I have used this facility before.
Gilbert P
|
Overall Experience
Rating:
5.0
Great experience. The lady that use to be the manager is always pleasant and helpful. I would rent from her anytime.
Carmella B
|
Overall Experience
Rating:
5.0
I love the convenience of being able to have access to my belongings
WARDELL C
|
Overall Experience
Rating:
5.0
We look forward to doing business with U-Haul at Ellis Boulevard. The site is convenient, trucks and units are always clean, and most of all, the service by Pamela Gentry is friendly and efficient!
John T
|
Overall Experience
Rating:
5.0
Great experience
LeAnn K
|
Overall Experience
Rating:
5.0
All was great.
Helen G
|
Overall Experience
Rating:
5.0
The manager Dominique, did a fantastic job helping me during my move, he was helpful respectful and provided excellent customer service.
jamillah g
|
Overall Experience
Rating:
5.0
I rented a storage unit at this location for close to three years, and the service I’ve received from Pam and other staff members has been nothing but top notch.
KARL E
|
Overall Experience
Rating:
5.0
Great location and very pleased with staff
Sonia M
|
Overall Experience
Rating:
5.0
Very good customer service ... very helpful and understanding . Thank you
Destiny L
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Mona D
|
Overall Experience
Rating:
2.0
Many pests. Bait trap killed one mouse. Mouse droppings/pee everywhere. Mouse chewed through mattress protector so tons of brown recluse babies on/in mattress. Furniture stunk. Lost most belongings.
Rochelle L
|
Overall Experience
Rating:
1.0
The new manager Dominique Maxwell is rude and hateful and is the reason I moved my stuff to another storage facility that is not uhaul.
James S
|
Overall Experience
Rating:
5.0
It was a bonus to get the storage unit free for one month.
jose g
|
Overall Experience
Rating:
5.0
Good experience. Pamela Gentry was exceptionally helpful as always!
