Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Chandell Hickman and his crew did great in taking care of my family and I. God bless you all!
CRAIG W.
Rating:
5.0
I didn't understand how to gauge the amount of gas at checkout. I put in more than enough fuel to cover what I used, but was charged $8.55 for 2 gallons of gas because the amount it showed in the truck when I got in it was off. I need a refund for the fuel.
Billy C.
Rating:
5.0
Customer did not leave a comment.
SHANIKA B.
Rating:
4.0
Customer did not leave a comment.
Bradley H.
Rating:
5.0
I really like this location. It is always clean and the staff are friendly and professional. Today was no exception. If I have a need for a U-Haul again, I will select this location.
Christopher M.
Rating:
5.0
Customer did not leave a comment.
TENOGRA M.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
5.0
Very happy and satisfied
kimberly t.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra M.
Rating:
5.0
Keep up the good work. Excellent service and great staff.
GERALD S.
Rating:
5.0
nothing
THOMAS M.
Rating:
5.0
The staff person who assisted me was very polite and professional. He quickly checked me in, and made it easy and simple. I have used this location in the past, and the people there are always excellent to work with.
Christopher M.
Rating:
5.0
Great experience, except the vehicle smelled badly of cigarette smoke
John P.
Rating:
5.0
.
Vic J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Acie H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vic J.
|
First Impressions
Rating:
3.0
Utility dolly was broken. Ramp into truck was not operating correctly. Agent said they were aware of the damage when we reported it. Unclear why it was leased to us to begin with.
Alexander C.
Rating:
5.0
More places should treat us customers like this place did, Kristina was very helpful and nice and answered all my questions , I was very comfortable
Anwar N.
Rating:
4.0
The uhaul share directions for turning on location tracking we're not complete so had an issue with returning the truck during off-hours.
The customer service person TaJua Jefferson was beyond helpful in getting everything figured out. She was friendly and offered patience and assistance.
KATLYN P.
Rating:
4.0
Customer did not leave a comment.
BRADLEY K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle C.
Rating:
5.0
You have cool excellent service staffs.
Stephen B.
Rating:
5.0
Very friendly and professional staff!
Robyn N.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RENE M.
Rating:
3.0
Customer did not leave a comment.
TONI C.
Rating:
5.0
Customer did not leave a comment.
Dorothy S.
|
First Impressions
Rating:
4.0
The youngman behind the counter was courteous, professional and personable. The facility is clean and well maintained.
Steven W.
Rating:
5.0
Customer did not leave a comment.
DOUGLAS G.
Rating:
5.0
The customer service was great and I appreciate the help I received.
KERI B.
Rating:
5.0
So much better than the one in Sunrise Beach and the one in St. Louis
Kathleen F.
Rating:
5.0
Customer did not leave a comment.
Timothy M.
Rating:
5.0
None. Everything went perfectly.
JESSEE U.
Rating:
5.0
The equipment was clean as it could be but the truck itself seemed to be lacking some major care. Dome light was ripped out, had to push brakes all the way too the floor before they worked, door seal was coming down
JOHN W.
Rating:
5.0
I just wanted to give a shout out to Vic Johnson, the Uhaul rep who got me setup with my rental. He was always positive and extremely helpful in answering my questions pending the move.
Alexander L.
Rating:
5.0
Customer did not leave a comment.
Gregory S.
Rating:
5.0
Customer did not leave a comment.
Rebecca B.
Rating:
5.0
My first time using them but it was a very comfortable first time experience just going through the door.
MARY M.
|
First Impressions
Rating:
5.0
Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job.
I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.
annie r.
|
First Impressions
Rating:
5.0
GM was friendly and explained everything well. A good experience.
JAMES K.
Rating:
4.0
Should have customers look in their truck before leaving. Received a link after I left the lot asking about truck and equipment. Little Kate then to say hey there were crumbs in the console or whatever the situation may be.
Michelle K.
Rating:
5.0
Customer did not leave a comment.
RONALD L.
Rating:
5.0
The staff here was very professional, friendly, and very customer service oriented.
RANDY N.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brandon M.
Rating:
3.0
Online it said a dolly came w/truck which is why I did not rent 1 there was not a dolly on the truck
Stacy B.
Rating:
5.0
Staff was amazingly friendly and went out of their way to help me get my check book back after I left it in the vehicle after renting it! Great customer service!!!!
MARK C.
Rating:
5.0
Customer did not leave a comment.
kenneth l.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mitchell W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNAN R.
Rating:
5.0
Vic and Kristina were absolutely amazing. They went above and beyond to help us rent the trailer that we needed that day. They were very friendly and professional and more helpful than I can say. I would highly recommend this location and these employees! Thank you again!
ROBERT M.
Rating:
5.0
Customer did not leave a comment.
Ollie G.
Rating:
5.0
Heat index wellover 100 today. Truck had no air conditioning. Only worked for 30 minutes of the 8+ hour day
JAMES H.
Rating:
5.0
Great Job
JOHN P.
Rating:
5.0
Kristina was very helpful and pleasant to work with. Nice Lady!
Gregory F.
|
First Impressions
Rating:
1.0
Manager is a very mean man very rude. I would never recommend anyone to use that location.
Robert G.
Rating:
5.0
Customer did not leave a comment.
John N.
Rating:
4.0
Customer did not leave a comment.
Boys and Girls Club o.
|
Overall Experience
Rating:
2.0
The lady Pamela was rude as hell I was literally standing inside the Ellis Blvd location in Jefferson City Missouri waiting to get help and I was next in line Pamela was outside just staring at me and came in to help the person behind me and I really think Pamela is racist because she literally saw me there waiting and I was next in line it was another lady in their working helping another customer and when Pamela walked in the lady told her that I was next and Pamela ignored her and helped the man behind me WHICH WAS COMPLETELY RUDE I WILL NEVER GO BACK THERE AGAIN BECAUSE PAMELA IS SO RUDE AND SHOWS NO TYPE OF RESPECT THANK GOD THIS NICE GENTLEMAN CAME IN AND MADE SURE HE HELPED ME BECAUSE HE KNEW I WAS SO MAD AND THE MAN WHO HELPED ME HE IS A MANAGER AND WAS VERY NICE BIT PAMELA SHOULD BE FIRED SHE IS UNPROFESSIONAL
Paris J.
Rating:
5.0
Customer did not leave a comment.
Steven A.
Rating:
5.0
The staff was of a quality that I see less and less. They listened, were efficient, offered advice, walked me through the process of turning in my trailer and obtaining a storage unit. Add smiles and friendly attitude. This was a unique experience in today's world following a long adventure on a thousand miles of highway. Simply excellent.
Homer M.
|
First Impressions
Rating:
5.0
Like the access hours, staff was very helpful, and location is great for me. The hill to access the unit is an annoyance, but I shouldn't have it for the potential snow and ice.
Andrew M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Justin M.
Rating:
5.0
I reserved my truck 30 days in advance. It was a simple procedure.
On the scheduled day Check in was quick and efficient.
My 10' truck was waiting at the front door.
The truck was well maintained in the cab, cargo area and exterior.
The return/ check in process was equally efficient.
An overall excellent experience.
Donald B.
Rating:
4.0
Customer did not leave a comment.
Nathan R.
Rating:
5.0
Customer did not leave a comment.
Andrew B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ENRICO R.
Rating:
4.0
Customer did not leave a comment.
Debra L.
Rating:
5.0
Just many thanks to this location and went out of the way to help how they could and called around to find other hauls to see if availability but lucky they had one come back while I was there to fit me in for use and made sure it was clean and completely sanitized and a really want to express the help and appreciation from Kristina Washington for going the not just the extra step but the extra mile and understanding with respect. And a big many thanks Kristina Washington and way to go and with great awesome people personality. So just saying from this company of uhaul I hope and pray you all compliment her and with even more to her. And also can't remember the guy working with her was trying to work and help customer too and honestly I don't know how he stayed so calm with the customer being disrespectful and rude. If that was me, ida had to been professional and say I'm sorry but with your attitude as a customer, I'm gona have to ask you to leave sir. But again if I'm ever need a uhaul in Jefferson City Mo 65101. I will come back to Ellis blvd and hopefully be able to deal salesperson Kristina Washington, again also I will always recommend this location to anyone for an outstanding location and keep up the good work. Honestly in my opinion she deserves a bonus and a pay raise and hope uhaul follows through with this and honestly respects this enuf to step up as well and give a good one with this review and even to the guy was there the same day working as well. Many thanks again
Danny Gibson
Danny G.
Rating:
5.0
Customer did not leave a comment.
Karen W.
Rating:
3.0
Customer did not leave a comment.
HEATHER J.
Rating:
5.0
Customer did not leave a comment.
Sonya S.
Rating:
5.0
Customer did not leave a comment.
JOHN R.
Rating:
4.0
Customer did not leave a comment.
NEIL S.
Rating:
4.0
The people were working very hard to do their job. The location appears understaffed.
Steven T.
Rating:
5.0
Very good customer service representatives. Staff was very helpful each time I went in.
Ollie G.
Rating:
5.0
Just make sure that even the dome light works in the storage area or ask if the customer knows how to do it. Maybe even just show them
Jevon M.
Rating:
5.0
Customer did not leave a comment.
Greg E.
Rating:
5.0
Customer did not leave a comment.
Mark S.
|
Overall Experience
Rating:
1.0
Very poor people skills, rude, and seemed not to care about my feedback. No compassion on customer concerns and complaints. I will never rent from uhaul again after my drop-off. Was charged an extra day without my knowledge.
Troy S.
Rating:
5.0
Customer did not leave a comment.
Amoni M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana K.
Rating:
5.0
Customer did not leave a comment.
Ravindra V.
|
Overall Experience
Rating:
5.0
Kristina and Chantelle were both excellent. Thoroughly friendly, professional, courteous, helpful. Both are great customer service representatives. Thanks for your great service!
Michael B.
Rating:
5.0
The.friendly staff does a great job
Anthony E.
Rating:
4.0
Customer did not leave a comment.
Mark L.
Rating:
5.0
Customer did not leave a comment.
Gerald R.
Rating:
5.0
Customer did not leave a comment.
Anthony E.
Rating:
2.0
My poor ratings are because I rented online. Online description was a room. 10x25?x8. With free lock promotion.
I got there to find out it was a parking space.
I am filing for a refund
Margo L.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jennifer N.
Rating:
5.0
Customer did not leave a comment.
MALCOLM D.
Rating:
4.0
Customer did not leave a comment.
Cole S.
|
First Impressions
Rating:
5.0
The van was well-maintained, but it could have been swept out a bit better. All-in-all a good experience though. I would return to that location. The agents were thorough and cordial, as well as efficient.
Roger H.
Rating:
5.0
Customer did not leave a comment.
Theodore K.
Rating:
5.0
Vick was great! He went above and beyond to help me and my family finish our journey!
REGINA G.
Rating:
5.0
My only thing is I wished they opened before 9 AM other than that no complaints
Darren D.
Rating:
5.0
Very helpful staff
James N.
Rating:
5.0
Customer did not leave a comment.
Abigail G.
Rating:
4.0
Customer did not leave a comment.
Jennifer C.
|
Overall Experience
Rating:
5.0
Clean. The trucks air conditioning didn't work. Light hanging down in cab. Truck started without key.
Just FYI. Everything was fine for move.
Lesa B.
Rating:
2.0
I thought it was for 24 hrs as last time but got a text that said it was for 8 hrs. On my way to my home the low fuel lite came on and said 50 miles to empty. And it was across town instead of were I wanted.
GREGORY S.
Rating:
5.0
Customer did not leave a comment.
Richard T.
Rating:
4.0
Customer did not leave a comment.
Mary T.
Rating:
5.0
Customer did not leave a comment.
Stacey H.
|
Overall Experience
Rating:
5.0
Fast and friendly service at the drop off. Very professional and very helpful.
John K.
Rating:
1.0
The first guy I spoke with was new and didn’t know what he was doing. The older lady was extremely rude to me when I was in there and was extremely rude to my wife and her mother when they were having issues with the gate code not working. My storage unit also allowed rain water in and damaged multiple items and several boxes. The storage unit also had oil stains which thankfully only got on the bottom of boxes and not on any furniture. I would NEVER recommend any U-Haul based purely on the lack of customer service that I had received. You could tell that the employees hated their jobs. Sad.
Justin M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SONYA B.
Rating:
5.0
Customer did not leave a comment.
EDMUND E.
Rating:
4.0
The self dropoff has its issues. I had to stand in pretty hard rain to take the photos and got soaked.
JASON W.
Rating:
4.0
Customer did not leave a comment.
Chelsy G.
|
Overall Experience
Rating:
3.0
I cannot comment on the condition since my husband drove the truck, but the staff at this location were super friendly and helpful.
SHARI F.
Rating:
5.0
Everyone was very nice and helpful. I was in and out very quickly both when I picked up the truck and when I dropped it off. Excellent customer service, thank you!!
JENNIFER H.
Rating:
5.0
Always efficient and pleasant team
John D.
Rating:
5.0
Customer did not leave a comment.
Stephen J.
Rating:
5.0
Customer did not leave a comment.
Deirdre H.
Rating:
2.0
we rented a truck for less than 24 hours.we got a truck that was 15 ft for 29.95 and had to paid an additional .79 cent a mile there we agreed to. we didn't use the equiptment because we were told that if we used it they would charge us 12.00 more. we used the truck for about 6 hours and we made sure it was swept out when we got it and we saw that sign stating a 25.00 off our bill. well there again that wasn't applied . we put a 100.00 down to hold the truck knowing it was going to help with the final charge. we made sure there was the right amount of gas in there truck when we returned it. and all in all it cost us way more than we were expecting . our total was 161.50 which was totally unexpected. so I won't recommend this facility to anyone .
Helen S.
Rating:
5.0
No improvements necessary
WILLIAM F.
Rating:
4.0
Customer did not leave a comment.
Ray M.
Rating:
5.0
I WAS SO SATISFIED WITH MY EXPERIENCE, 100% PERFECT ALL AROUND. I CAN'T WAIT UNTIL I GET TO USE THEM AGAIN FOR SOME PURPOSE, THEY MAKE IT SO SEAMLESS.
THANK YOU FOR BEING THE ICONIC COMPANY I EXPECT & HOPE FOR
Margaretanne M.
Rating:
4.0
Customer did not leave a comment.
JOHN E.
Rating:
3.0
Very friendly and helpful
CARLA M.
Rating:
5.0
Customer did not leave a comment.
Irene F.
Rating:
5.0
Customer did not leave a comment.
Stacey H.
|
First Impressions
Rating:
4.0
Storage unit leaked rain water...
Paul M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberta W.
Rating:
5.0
Customer did not leave a comment.
Kathryn C.
|
First Impressions
Rating:
2.0
I gave a “below average” rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.
Tara J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl R.
Rating:
5.0
Customer did not leave a comment.
LINDA G.
Rating:
3.0
Gates and doors where constantly broke and left open. Seriously there is a spider problem at this location.
I got my property out as soon as I could. Would have rented for much longer but felt very unsecure.
Timothy S.
|
Overall Experience
Rating:
5.0
The location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.
RANDY N.
|
First Impressions
Rating:
4.0
Thank you for working with Boys & Girls CLUB the last couple of years!
Boys and Girls Club o.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Katandia J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHAWN M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaquline n.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tekeria m.
|
First Impressions
Rating:
5.0
My answers to this survey apply only to my 5x5' climate-controlled storage unit (#2320). I had a 10x20' non-climate-controlled unit (#162) rented through this same U-Haul location, and discovered yesterday when emptying both units that in unit #162, i had water-damaged furniture & boxes of household items. Fortunately, i had elected to have insurance through U-Haul on the contents in this unit & will be making contact today.
JEANE T.
|
Overall Experience
Rating:
3.0
I first made my reservation online and when I went to pick up a lock and paperwork, I was not in the system. Then it took about an hour in the office to make a new reservation in person. I was then told my code for the gate would not work for 24hrs. So, I had to come back the next weekend. When I pulled up to the gate, the code did not work, the intercom button did not work, so I had to call. They again, could not find me in the system. Even though I had all of my paperwork....
I was asked to come up to the main office. Took another 20 minutes to make another, new reservation. I never got an apology or anything. Very poor customer service.
Morgan J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S.
|
First Impressions
Rating:
5.0
Exceptional staff and services made sure all my needs where covered and worked with me they all my circumstances.Excellent place to choose
Brittany P.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ashley R.
|
Overall Experience
Rating:
2.0
There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.
Audrey M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
OLIVIA A.
|
First Impressions
Rating:
5.0
The staff member who helped me was very kind & helpful.
JEANE T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christy E.
|
Online Move In
Rating:
5.0
The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.
Melissa F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doris B.
|
First Impressions
Rating:
5.0
had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...
Anthony T.
|
First Impressions
Rating:
5.0
The lady that helped me yesterday was amazing! 10/10 will continue business here!