Customer Reviews for U-Haul Storage of Apache Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Apache Station

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CHARLES W. | First Impressions |
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Very helpful staff here!

cree a. | Overall Experience |
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The young man who was the whole entire staff practically by himself, was amazing before Covid19 , during and im sure will be after. Hw deserves a raise for how patient and gracious he is. The rest could learn a lot from him. I thank him very much for his service. Cree

Vanessa S. | Overall Experience |
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Customer did not leave a comment.

JESSICA B. | Overall Experience |
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RHONDA A. | First Impressions |
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Marcus was wondering.

Tyra S. | Overall Experience |
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Customer did not leave a comment.

Joy T. | First Impressions |
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It’s my first storage unit so time will tell. So far so good as no issues 😊

Brennan M. | First Impressions |
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The only negative is that there was no climate controlled unit available. For U-Haul that means they're full.....which is good for their business, of course. We needed that location, so we had to rent what was available.

Jessica H. | Overall Experience |
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Customer did not leave a comment.

Virgil F. | First Impressions |
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Hattie M. | Overall Experience |
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Jessica H. | First Impressions |
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i specifically wanted a unit that was open for my access 24/7 due to my hours that i work, so i googled it. the website said NOTHING about needing managers approval, in fact the gate i do not believe even says it. i went there tonight to put stuff in that i do not need carring around with me and i was denied access. NOT COOL, I WILL BE CONTACTING MANAGER OR MOVING SOMEWHERE THAT IS ACTUALLY NOT GONNA LIE.

Terri D. | Overall Experience |
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JIMMY H. | Overall Experience |
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Good service and very close to campus.

Arthur S. | Overall Experience |
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Repeat customer. We’ll keep coming back

RYLYND J. | Overall Experience |
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Verna K. | Overall Experience |
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Patricia C. | Overall Experience |
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The experience was professional,pleasant and timely.

Julio P. | Overall Experience |
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I thank U-Haul so much for being kind to me for 4 years or more. Now it's time to move on. I moved from Tempe to Dallas. I appreciated your business. Thanks! Dr. Julio Presendieu, PhD

Adrienne S. | First Impressions |
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Sign on door was a little confusing. The office for the initial sign up due to COVID closures is just down the street. But the guy there was super! Everything else was great!

Timothy R. | Overall Experience |
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Lucretia H. | Overall Experience |
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Agnes C. | Overall Experience |
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wonderful experience. A little glitch at the set up for automatic paiement but quickly fixed. would definitely recommend this facility.

Arthur S. | First Impressions |
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Repeat customer. Very happy

Raul O. | First Impressions |
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Called and reserved a unit. Stopped in and was shown vacant unit. I put my lock on it the. Went to other location to pay. Was told there was a mistake and they were sold out. Began search for storage unit at other locations. Later called and was told they do have a job but left. Was able to get my things into storage.

Chanthida T. | Overall Experience |
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Rebecca B. | Overall Experience |
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Steven A. | First Impressions |
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I was trapped in the storage facility for 2½ hours because my card and code wouldnt let me out, and no one was present to actually remove the facility lock from my unit until the main office closed 7 hours after I opened the account

Bryan K. | Overall Experience |
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Customer did not leave a comment.

lindsey n. | Overall Experience |
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MATT K. | Overall Experience |
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Customer did not leave a comment.

Beth B. | First Impressions |
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Customer did not leave a comment.

Paul L. | Overall Experience |
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Customer did not leave a comment.

lauriann j. | Overall Experience |
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Rebecca B. | First Impressions |
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The young lady who assisted was very nice and helpful. My only complaint is that the website seems to be a bit deceitful in terms of what can fit in the size storage unit I reserved.

James V. | First Impressions |
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Whole system works great.

DANA L. | Overall Experience |
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Am

Rosie D. | Overall Experience |
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MR. JOHN DODD YOU WERE VERY UNDERSTANDING AND GREAT TO ME IN JESUS NAME I THANK YOU SO MUCH! GOD BLESS YOU AND YOUR FAMILY IN JESUS NAME!!!🙏🙏🙏🌹💝🌹

Vivian C/ Yatzana R. | Overall Experience |
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Excellent The only thing they need ti improve the door because is broke always

lauriann j. | First Impressions |
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Speedy, easy pay, no contract or hassles.

Terri D. | First Impressions |
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Very knowledgeable. Very smooth process.

Dennis W. | First Impressions |
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Everyone was extremely helpful .I felt like I was in good hands all the way.

Xinye L. | Overall Experience |
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Great Experience.

Brad T. | Overall Experience |
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My concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.

Robert W. | Overall Experience |
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Worked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.

Natalie C. | First Impressions |
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great!

Heather M. | Overall Experience |
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The storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.

Susan H. | Overall Experience |
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URGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA

TIMIKA A. | Overall Experience |
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Super accommodating despite the unit I reserved was unavailable.

BETTY D. | Overall Experience |
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Thank you. I was there 4 or 5 years and staff were very helpfull and kind.

anthony n. | Overall Experience |
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Great service

billie h. | Overall Experience |
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Had a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.

WESTON L. | Overall Experience |
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Couldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that

FRANKIE F. | Overall Experience |
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Your manager and your president suck punch your maintenance and cleaning crew was excellent

bella h. | Overall Experience |
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Bad service

thomas s. | First Impressions |
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Very polite and helpful customer service in Sedona and th Tempe location:)

abel s. | First Impressions |
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Friendly and efficient

todd h. | Reservation |
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GREAT!

Rudy M. | Overall Experience |
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I had to wait an hr till someone was able to “unlock” my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .

Angela P. | Overall Experience |
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Uhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!

Judy E. | Overall Experience |
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It was a pleasure!!!!

steven c. | Overall Experience |
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None

Courtney T. | Overall Experience |
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Kept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized

marie u. | Overall Experience |
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i was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp

steven c. | Reservation |
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Did not listen to me and lied to me about drive up storage and it's not and poor service at store

RICHARD S. | Overall Experience |
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I would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. Thanks!

Pamela B. | Overall Experience |
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If I ever need to use a storage room again I will come here

Michael G. | Overall Experience |
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I thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.

Beth B. | Overall Experience |
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wonderful experience

Bincheng S. | Overall Experience |
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mostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online

Rich A. | Overall Experience |
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Originally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.

Michael B. | Overall Experience |
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They are friendly and helpful

Ron B. | Overall Experience |
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The Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.

DANIEL H. | Overall Experience |
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Dont rent from there

Dorothy C. | Overall Experience |
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This UHaul facility has been great. We have not had any issues for the last 2 yrs & they’ve gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.

cameron m. | Overall Experience |
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Only needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.

Janine E. | Overall Experience |
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No hassles, no issues, pleasant experience

Alfonzo J. | Overall Experience |
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Thank You.

No reviews have been submitted for this location.

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