Customer Reviews for U-Haul Storage of Bangor

802 reviews

170 Washington St   Bangor, ME 04401

(207) 300-2145

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 300-2145

170 Washington St
Bangor, ME 04401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette C. 
Rating:
4.0

but overall experience good opening and closing times not consistent with times listed ,

Christine P. 
Rating:
5.0

Smelled like smoke....

ROBERT R. 
Rating:
5.0

Prompt and pleasant to interact with. An overall positive experience, thanks a bunch!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Danielle A. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

This experience was wonderful. Friendly staff (even when we returned 15 minutes before closing). Jeremy was great. Very interesting how people can make or break a customer experience.

Corey G. 
Rating:
1.0

Customer did not leave a comment.

wuiner C. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

THe back right brake/blinker light was not working...did not have a replacement so I had to take it...12 hour drive without proper lighting.

ayda S. 
Rating:
3.0

Thankfully the female employee came to the counter during the contract signing or we would not have know there was an after hours drop off process. The male employee used very few, abrupt words to communicate.

Cherie P. 
Rating:
5.0

Customer did not leave a comment.

Quinnby S. 
Rating:
3.0

All I needed to rent was a furniture dolly, but the website will not permit one to reserve a dolly for a particular date and time without also renting a truck, which I did not need. It took about half an hour on the phone to accomplish what should have taken just a couple of minutes online. The customer service person was unable to send me email confirmation and finally resorted to emailing me a screenshot of his screen detailing my order. Then, one can supposedly associate an order with one's account on the website; I tried this multiple times and got an error message every time. Therefore, when I needed to extend the rental period by a day, I had to spend a long time on the phone again. U-Haul needs to get its act together, technologically speaking.

Medora V. 
Rating:
5.0

Everything was great!

william E. 
Rating:
5.0

Customer did not leave a comment.

Jim V. 
Rating:
5.0

Snacks! Ha! Just kidding.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

brent O. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JamesKevin T. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

JESSICAH R. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
3.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Heidi was awesome!!

Lea A. 
Rating:
1.0

Worst experience yet again. This is now the 2nd time I have been told a different price when I arrived at the pick up location when I made my reservation. And I mean hundreds over dollars difference. Have had to call and complain multiple times. Poor customer service and false information

HOLLY S. 
Rating:
5.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
3.0

Lights didn't work on trailer. Paperwork takes way too long. There's a huge improvement opportunity for IT. I've rented this trailer many,many times. It seems like one click should be all that's required.

BRUCE B. 
Rating:
5.0

They where great both check in and return

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

VICKI H. 
Rating:
3.0

I left uhaul yesterday feeling horrible and it wasn't because of poor customer service towards me. I watched someone who was training he humiliated and treating terribly by the other employee. My boyfriend and I both left and couldn't stop talking about it all night. No way to treat a new employee. I would be quitting if I was him. Teach leaders to be better because that ruined my uhaul experience.

Brooke S. 
Rating:
4.0

Clean good facility. Was attended by Adam good and attentive.

Antonia N. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Somehow the rental return got screwed up and I was to rerun the trailer to 1 location in Bangor and the truck in a different location. I was not able to use the app to return the truck even though my location service were turned on on my phone. I got to the return location (a different location in Bangor at 330 and the man had already left so there was no one to help me). Heidi, the person who I ended up returning all the equipment to was spectacular. She went above and beyond to make the return work. People should ONLY go to Heidi's Bangor location. Her husband at the Ellsworth location was also amazing! Super helpful and kind.

Kelly W. 
Rating:
5.0

Heidi was spectacular! She went above and beyond to be sure I had a good experience. I cannot say enough good things!

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

MARKW M. 
Rating:
4.0

PLEASE KEEP THE AGREED PRICE. $50 MORE THEN I WAS TOLD IN LEESBURG FL..IWAS TOLD TO LOCK IN A PRICE WHICH I DID ON JAN.26 $ 760 AND WAS CHARGED $ 810 in BANGOR ME. $810 for a 345 ml. trip ???? thank you Brian S.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
2.0

Of the three staff members we interacted with, only one was friendly. The truck we were given had a headlight totally out, had the check engine light on and smelled of cigarettes. Elements of the dashboard were falling off. When we provided this information at the time we returned the truck, no apology was given. Instead, we were given the impression that we were to blame. Miscommunication between staff members left us sitting there waiting for someone to complete the checkout process while staff were resetting the truck for the next user. We had to check in on the status of the checkout before someone realized no one was actually checking us out.

Jordan D. 
Rating:
5.0

Ian is very pleasant to deal with. He is patient and knowledgeable.

Angela K. 
Rating:
5.0

easy experience--- quick and efficient

Jim V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
4.0

Service and stuff was ok. But I am still owed money. There's no problem with you guys taking money. But can't seem to give it back

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

initial arrangements made by phone confusing, contradictory, and almost impossible to reach anyone - constant transfers to another person or dept, disconnects, long hold periods (45 minutes or more), once my reservation issues were resolved everything went perfectly

sara F. 
Rating:
5.0

Customer did not leave a comment.

Clyde Q.  |  Overall Experience 
Rating:
5.0

Quick and easy! Overall the whole experience was a 10!

Paul B. 
Rating:
5.0

As always outstanding customer service. It was my first time reserving online and everything worked fine. Doug was pleasant and helpful and my needs were met!

Angela K. 
Rating:
5.0

Fast friendly service.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

Kirsten J. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
1.0

Faulty equipment was given to me

Jacob S. 
Rating:
4.0

Jasmine was really helpful & very nice.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Contract is different from what I am verbally told. Might want to look over the signed agreement

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C.  |  Overall Experience 
Rating:
2.0

Signage guidance did not provide any useful help.

kENYON C. 
Rating:
5.0

Just keep doing what you're already doing! You guys made everything so easy and affordable not to mention super damn pleasant! Love what you guys do and how ya all operate. If every experience was as wonderful as this one I would consider myself an extremely lucky person at the very least. Much appreciated guys🤘🏼🙏🏼👍🏻👏🏻

megan N. 
Rating:
3.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

Neil W. 
Rating:
2.0

This whole experience was a hot mess. The box was supposed to be delivered on Saturday but when my daughter called to find out when it would arrive, she was told that they didn't have a fork lift driver working so it wouldn't be delivered until Monday. They never bothered to call or email ahead of time to see about delivering it on Friday so she could have it over the weekend when the friends she had lined up could help. Then when they came back on Thursday to pick it up, they never set up a time with either of us and just showed up at a time she had run out to the store for more packing supplies. Luckily they called since there were no locks on it. Otherwise they would have just taken it away without knowing that she wasn't done. Then when it arrived in Harrisburg, a guy from Gettysburg called to let me know it would be there ok Sunday. But turns out he thought I was getting an empty one. Then he called again asking if it was under a different name. The name he gave me was a man's name and not at all close to mine. He said he'd call me back but never did. So on Sunday I called and got the main call center and the lady there said it would be there by 4:30. But I never got a notification saying it had arrived so I didn't go over because I didn't want to risk a trip considering it was close to their closing time. On Monday the guy called acting all offended because I never showed up on Sunday. I told him he'd never called me back! Still with a bit of an attitude, he wanted know when the earliest time was that I could get over there. Once I told him I'd check with my husband to see if we could go that night, he got all nice and said I could just come whenever I wanted, it wasn't a big deal. When we were doing the paperwork, the guy commented again about me not coming the day before. Saying he'd had to stay late and everything. And yet, he never bothered to call me on Sunday to see if/when I was coming. The disorganization of the whole experience was incredible! I was truly wondering if we'd even get the box and if it would actually be ours when we did get it. I think UHaul needs to give a lot more training for their employees on how to manage/process the boxes. I definitely won't recommend using this part of the UHaul services to anyone I know.

Kathy D. 
Rating:
5.0

Only thing I'd change is the exterior of the truck, thing was covered in dirt and mud.

Zachary C. 
Rating:
5.0

Great customer service, suited our needs well, very accommodating and patient.

Danielle S. 
Rating:
4.0

Customer did not leave a comment.

Miranda H. 
Rating:
3.0

The staff at both pickup and drop-off locations were greatly hindered by malfunctioning U-Haul software, as were the online support staff. It took 2 weeks and 3 calls with U-Haul to get my U-Box shipped, since the software either incorrectly reported it as sent to the representative or did not allow the representative to submit the order at all. The app and site provide little info here, and reported my container as being in its original location until the day it arrived with no change in status. The staff were clearly trying their best, but the software requires improvements to speed, reliability, and basic functionality.

TIMOTHY C. 
Rating:
5.0

Very nice and helpful folks working here. Knowledgeable about their services and very accommodating. I used their Self- Storage, climate controlled unit for 16 months and was extremely pleased with the ease of moving in and out of the facility. VERY CLEAN and I would definitely recommend this facility and the people working here. I will use their services again, should the need arise!

Hugh F.  |  Overall Experience 
Rating:
1.0

I was charged for 7 gallons of fuel when the vehicle was only drive. 5 total miles

BRANDON F. 
Rating:
5.0

Good experience.,would rent again.

MARK K. 
Rating:
1.0

I was called about the reservation I made on line prior to going into pick up the trailer and when I arrived they said the trailer was buried and I couldn't rent it then she was going to send me to a different location to pick up a trailer I explained I had to be in Ellsworth by 1:30 and she just rolled her eyes very unimpressed with the service usually get good service at this location I think the lady I dealt with lacked customer service skills and motivation

CURTIS E. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

the van had an issue with the steering.it would pull to the passenger side at all times. other than that your employees were great.

ADAM W. 
Rating:
3.0

Truck was not ready despite being called the prior day saying it would be ready. Truck was parked in behind another truck and had to wait as there was only me person working. Windshield wipers were in terrible condition. Diving 16 hours in rain and snow was not easy with bad wipers.

BRYAN K. 
Rating:
3.0

The employees were very unprofessional.

AMANDA S. 
Rating:
3.0

Customer did not leave a comment.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Matthew was great! Very friendly

RANDALL B. 
Rating:
5.0

The back had a little dirt in it and I tried washing it out right after I got it. Overall well worth the money and the staff was extremely friendly!!

DEIDRE F. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Everyone is always very friendly. It does seem like they could use some extra help as they are always very busy. The uhaul truck i rented had a check engine light and I had a problem starting the truck. Staff is great and has always done what they can for me, just think they could use more help.

CIARA C. 
Rating:
4.0

U-haul s prices for out of state one way are horrible expensive!

MICHAEL VITO A. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE C. 
Rating:
5.0

This was my first experience renting a UHaul & I am pleased to say it went off without a hitch!

Tapley G. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

thank you

Richard W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Faison P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Overall Experience 
Rating:
5.0

This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It’s squeaky clean. There’s plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.

anne w.  |  Overall Experience 
Rating:
5.0

Heidi is the absolute BEST

Candace D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolette B.  |  Online Move In 
Rating:
5.0

The facility manager Heidi Ferguson was the reason for our positive experience. She obviously cared about her facility and her customers. She made us feel like family. We were sorry to leave

Brenda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne T.  |  Overall Experience 
Rating:
5.0

All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.

Rob P.  |  First Impressions 
Rating:
5.0

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

KRISTINE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler S.  |  Overall Experience 
Rating:
5.0

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Joseph L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  First Impressions 
Rating:
5.0

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

rebecca k.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK R.  |  Overall Experience 
Rating:
5.0

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

APRIL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREE T.  |  Overall Experience 
Rating:
5.0

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Penny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah B.  |  Online Move In 
Rating:
5.0

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

James J.  |  First Impressions 
Rating:
5.0

Your people are amazing and I love using all the services you offer.

Tyler S.  |  First Impressions 
Rating:
5.0

Heidi is beyond helpful.

Reanna E.  |  Overall Experience 
Rating:
2.0

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Cory T.  |  Overall Experience 
Rating:
4.0

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Tamra A.  |  First Impressions 
Rating:
5.0

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

Destiny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IVAN F.  |  Overall Experience 
Rating:
2.0

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Amy J.  |  Online Move In 
Rating:
5.0

Very nice crew.

Carol C.  |  Overall Experience 
Rating:
5.0

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Roderick P.  |  Online Move In 
Rating:
5.0

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

James M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARNOLD R.  |  First Impressions 
Rating:
5.0

I’m so pleased and Oliver helped me greatly!

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel D.  |  First Impressions 
Rating:
5.0

Thank you for all the help we needed that day.

Eric B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top