Customer Reviews for U-Haul Storage of Bangor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Bangor

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Theresa M.
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More counter help is needed. Individual transactions can take awhile so everyone waits forever. Needs to be managed better for efficiency.

JESSICA T. | First Impressions |
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Customer did not leave a comment.

Jessica T.
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Customer did not leave a comment.

Jeffrey M.
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The staff was nice and went out of the way to help

KATHLEEN H.
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Customer did not leave a comment.

CARL S.
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Excellent friendly staff highly recommend

ZACKARY L.
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I initially spoke with a younger guy who did a fantastic job making sure I understood all the expectations of renting the van, all while being very friendly/ personable. I was really impressed with him, and if I were just rating my experience with him/ renting the van, this would be a 5-star review. His coworkers however, dragged the experience down to a 2-star. Upon returning the van, I mistakenly passed the inspection area, and ended up parking the van back where I had originally taken it from. I then went inside, fully ready to ask if they would like me to bring the van back around to the inspection area, and the man by the counter rudely made a comment about me missing it (before I could even even ask). I asked despite his comment, and he responded impatiently, saying he would take care of it. Both him, and his coworker, (a woman by the last name "Ferguson," I believe), were very rude, and unprofessional during the exchange, practically rolling their eyes at me. I then tried to ask questions to make sure all of my billing info/ responsibilities were in order, and Ferguson kept saying "it'll be in your email," over the top of me. For me, renting a vehicle is a nerve-wracking experience; being mocked, and ignored, really amplified that. This experience left me feeling awful, and I hope you will hold your employees to a higher standard in the future. I will be looking elsewhere for my moving needs from now on.

MARCIA S.
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Very satisfied..

April C.
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No changes from me. Chose to rent from U-Haul and pay that rental fee rather than a rental car company since what I paid for the few days would have been a daily rate for any other rental place.

DONALD G.
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Mention to them where the fuel filling cap is located and that there is not a release button/latch in the cabin.

Lucinda L.
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Customer did not leave a comment.

JAMES W.
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Just have more personnel on site and have the credit card machine working

IVAN F. | Overall Experience |
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Customer did not leave a comment.

CHARISSA D.
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Customer did not leave a comment.

Brad N.
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Customer did not leave a comment.

Brian C.
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Customer did not leave a comment.

JOSE R.
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Great costumer service and great people. Everyone has treat me really well in this location. The only bad part is the truck I received wasn't in the best condition. It needed some serious work on the brakes, steering and the cabin ceiling was coming off, a headlight wasn't working. It was a little bit stressful driving it. I let them know or them to be able to fix it.

lenwood C.
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Very friendly and easy to work with.

Meredith A.
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See above comments.

MATTHEW A.
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The manager and her team we excellent. The service was fast and correct. Will rent from there again

ANDREW T.
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Drop off location and procedure unclear

NICHOLAS B.
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No renting the truck out while someone is using it.

JULIE H.
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Heidi was awesome, will return again

GAETAN G.
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Customer did not leave a comment.

Shawn T.
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Customer did not leave a comment.

FAYE W.
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Absolutely WONDERFUL service and experience. The staff was polite and more than helpful! Highly recommend.

HEATHER M.
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The representative served the company well. She was attentive, knowledgeable, and accommodating. I would rent from you again!

Amy J. | Online Move In |
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After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

FORREST B.
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Employees were not wearing masks and did not ask other patrons to wear them despite having posted signage on the door mandating a face covering.

DAVID F.
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It would help to have stronger inventory control at the telephone ordering center, the scheduling phone center and the individual offices. I contacted all the above entities in my search for a 10' truck in Maine. While the people I spoke with on the phone were helpful and kind, none could find an available 10' truck. So I reserved a 26' truck and spent a couple days wondering if my daughter could drive it. On moving day we arrived early to the Washington St, Bangor ME center. Greeted by Oliver Terrilli, we were surprised at how easily he found both a 10' truck and 3 cargo vans on his lot ready to go. He prepared corrected paperwork, suggested dollies that might help us. He was fast, efficient and friendly. We left with a nice cargo van which was large enough for our needs and easy to drive. Being our first time to use U-Haul, we had a lot to learn. Next time we rent, we will visit our local stores first. It's always easier when a customer can see the rep and the actual inventory on the lot. Nice location in Washington St, nice staff. Definitely will use again.

KELLEY S.
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NA

JENNIFER K.
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Dropped the truck off at the time I stayed then got called 2 hours later stating I didn't return the truck, had to call back and wait on hold for 39 minutes only to be hung up on. Then got a phone call again the next day stating I never returned the truck when they stated they never even looked for it outside. Poor experience from this location.

Sarah C.
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You guys were amazing!

PHILIP W.
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Very satisfying experience. No recommendations to improve their customer service.

TAMARA R.
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Customer did not leave a comment.

RUTH B.
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Customer did not leave a comment.

DAVIDMARK H.
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Not rent people auto carrying flatbed trailers that can NOT fit the discloses Ram crew cab pickup truck, then demand payment for a one day rental.

Tristan G.
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Customer did not leave a comment.

EDWIN R.
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Customer did not leave a comment.

Roger D.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

EDWARD S.
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Heidi was very helpful in working with us to find the truck best suited to our needs for the distance involved.

PETER N.
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Customer did not leave a comment.

JORDAN S.
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Customer service was great. People were nice and the women at the counter gave my son a cloth mask.

Jonathon M.
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Heidi was great and super helpful with everything. She helped create what is typically a stressful move, a little less stressful.

GLENN R.
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This was a very positive moving experience. The service at U-Haul storage of Bangor was very professional and the vehicle I rented was almost new (415 miles).

John W.
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Customer did not leave a comment.

Jean M.
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U Haul of Bangor was exceptional in customer service response, efficiency, friendliness, attention to detail. Heidi was the contact person for a move from Minnesota to Bangor. She was always available by phone, message response etc. A highly skilled moving company was recommended and moved items carefully from shipping containers to dry storage. I would highly recommend U Haul of Bangor and their staff.

ROBERT B.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

JOSE C.
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Quick and easy thanks again!

NIKHAM P.
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Customer did not leave a comment.

Wayne H.
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Customer did not leave a comment.

LLOYDHARVEY B.
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Service was great - friendly, prompt and knowledgeable.

Meganne A.
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Customer did not leave a comment.

MATTHEW B.
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Customer did not leave a comment.

Carol C. | Overall Experience |
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Very nice crew.

DYNNISE L.
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The truck appeared clean. However, the steering wheel was absolutely filthy - actually sticky with grime. I wiped it with two baby wipes and they came away dark gray with filth. In the time of Covid, this is really unacceptable. The cargo area had chips of wood in it, some as big as my hand. Not a big deal to me, but I didn't want to get blamed for it not being clean. I certainly didn't move anything with chips of wood.

Atik F.
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Customer did not leave a comment.

Megan R.
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Was very very disappointed that staff does not wear masks in the store. Until pandemic is over in won't be returning. Tried to use the self check in option however it wouldn't take picture of my license meaning I had to go in at which point I discovered general manager not wearing a mask. We were separated by a table but still it seemed risky to not have staff wearing a mask.

JOSE R.
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Customer did not leave a comment.

JOSE R.
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Customer did not leave a comment.

JONI A.
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Customer did not leave a comment.

Robert P.
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shouldn't have to go in the store to get someone out to show me where to drop off trailer

Robert C.
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Customer did not leave a comment.

MARTHA T.
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Customer did not leave a comment.

ELLA W.
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Customer did not leave a comment.

Stephen H.
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Customer did not leave a comment.

CHARLES R.
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Customer did not leave a comment.

Dianne H.
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Customer did not leave a comment.

PHILIP P.
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Agent should bring customer to equipment, do a walk around. And be available to answer questions.

Sonora O.
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This whole process was, honestly, such a breeze! All of the employees who worked with me along the way were helpful and friendly, there was excellent communication about when and where the U-Box was, and all my stuff made it across the country just fine. :)

Roderick P. | Online Move In |
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Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Douglas H.
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You show everywhere 19.95 a day but then you dont tell ppl you charge per mile too. Thats crazy

Prescilla H.
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the website used to check in is very clunky...i was unabe to upload photos of the vehicle and it was not easy to connect. it took almost 45 minutes to get 'checked in'

BRETT H.
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Everything went great all personnel were kind courteous and knowledgeable and helpful!

Kimberly W.
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Customer did not leave a comment.

STEPHANIE M.
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This location was very clean and the staff was knowledgeable and helpful. Big thank you to Ashley and Shawn for all their help.

Philip W.
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Customer did not leave a comment.

KIRK H.
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Customer did not leave a comment.

FRANKJOSEPH T.
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My problem was the truck leaked causing water to get on my new couch

James M. | Online Move In |
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Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

WILLIAM G.
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Customer did not leave a comment.

STEFAN B.
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Customer did not leave a comment.

WILLIAM R.
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I have rented from this location multiple times in the past few months. I continue to be impressed by the manager and crew at this location. They work hard to process the customers quickly . They work hard to accommodate all special requests.

Patricia D.
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Getting out of the parking space at pick up was very tight/tricky. Other than that, everything was PERFECT!

shaun P.
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Very smooth process. Much easier than renting a driving a truck for a single person.

Clifford H.
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Excellent , quick and very efficient turn in.

PEGGY S.
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The only problem we didn't get the truck we reserved.

Joshua G.
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Heidi Ferguson has given me the best experience renting from any company. We rent trailers all the time, an this has been the best/easiest experience we've had. Thank you soo much!!

Benjamin W.
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The agent Heidi was prompt, friendly and efficient. I was unable to reach anyone on the phone and reserved my trailer online. When I arrived she said I had not successfully navigated the reserve process, even though I had given my CC number and printed a receipt. Fortunately the equipment was available and she processed my reservation. Too many customers and too little staff at this location would be my only concern. B Wilcox

JOSEPH M.
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Customer did not leave a comment.

Angela B.
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Tried to do this through my phone due to times, however did not work. Would not scan my location , nor accept pic of barcode. Thankfully the location opened at 9:00 am, and the customer service folks were amazing in assisting me in getting the truck I rented

DANTE Z.
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Customer did not leave a comment.

TOBIE P.
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Customer did not leave a comment.

BILL M.
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Nothing

Wayne D.
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Always a pleasure renting from and or dropping off at this location. Easy access in and out. Staff is always helpful. They even have storage available if needed. Wonderful experience.

ANN K.
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Customer did not leave a comment.

Eric M.
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I've been there several times and everyone is always friendly and helpful.

Lori A.
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The return process could not have been easier. Drive through return with attendant coming right to your vehicle and removes the trailer. Amazing!

ELIZABETH O.
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We got all checked in and ready to go and there was discrepancies on the vehicle that needed to be addressed before we could leave with the truck. We had to wait in line again to get this addressed, which took a very long time on top of us already checking in. Then upon returning the vehicle, it took an excessive amount of time to get the transaction finalized and to get our receipt. The staff didn't seem very knowledgeable with procedures.

Stephen B.
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Misleading description of charges.

Stephanie R.
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Customer did not leave a comment.

Alyssa J.
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Customer did not leave a comment.

MATTHEW F.
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Their was a loose connection on the lights, but everything went well.

Daniel R.
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The woman who hooked up my trailer for me was extremely professional. When I brought the trailer back the next morning the person in charge didn't have time to unhook my trailer or even check my paper work. I got a call later to see if I had dropped off the trailer which I already had.

Eric B. | Overall Experience |
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Customer did not leave a comment.

ARNOLD R. | First Impressions |
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Customer did not leave a comment.

Linda B. | First Impressions |
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I’m so pleased and Oliver helped me greatly!

Rachel D. | First Impressions |
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Customer did not leave a comment.

Eric B. | First Impressions |
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Thank you for all the help we needed that day.

No reviews have been submitted for this location.

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