Customer did not leave a comment.ANDREW M.
Customer Reviews for U-Haul Storage of Bangor
Bangor, ME 04401
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.RICHARD F.
Better than other places I've rented from as far as uhaul location is concerned. Had an issue with the app not accepting a photo of the odometer upon return but an employee offered to assist with the return.Randy N.
I was happy with the equipment and the location staff were fine. My issue came on the return. I was due to return the equipment on a day we had a snow and ice storm. I tried to drive the truck the 35 mi to return it but due to icy roads and sliding on the highway, I turned around. When I called the 800 number, I was told that I would have to pay for the additional day. I feel that I should not have been charged the extra day plus insurance for being safe and protecting the equipment.Tammy S.
Customer did not leave a comment.Heather M.
Staff was efficient and friendly.Steohen J.
Customer did not leave a comment.PATRICK C.
I bought some boxes after the rental and the prices hanging above the boxes were not the price I was charged. It was more money when I paid. Otherwise it was a good experience.KELLEY H.
they saved me after I had reserved a truck at fairmount hardware on Hammond st in bangor and they called me 45 mins before I was to pick it up that there was no truck he said that he called everywhere and no one had a truck which was a lie cause I called this u-haul and they had a truck!DIANNA C.
Customer did not leave a comment.Maya K.
Customer did not leave a comment.Eliza B.
The 15 ft U-Haul truck has a runaway accelerator. At least once, sometimes twice a day ithe engine would suddenly race at high RPM...often while in gear (Park/Drive/or reverse) and if in Drive or in Reverse, I would have to stand on the brakes to keep it from leaping forward or backward. If positioned near a structure like a house to unload when this happens, it could impact that structure if operator is not aware. I drive a Ford, so i have experienced this before on rare occasions, so i was not surprised by it and was able to react in time, but it was still hard for me at 230lbs to stand on the brakes enough to stop it while getting it out of gear. This would not be the case with everyone. This vehicle needs to be taken out of service until that issue is resolved.MARK H.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.Faison P. | Online Move In
Customer did not leave a comment.Courtney b. | First Impressions
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.ELIAS C.
Great and easy experience.Shari R.
Make,sure the quoted price is adhered to. Your use of unauthorized charges to a credit card was disputed many times with no answers from u haul. time given for delivery and pick up was never correct. If you look up the history of my move with all recorded calls and e-mails, you would see what a poor effort was made from start to final pod pick up.Craig C.
Customer did not leave a comment.Jasmine H. | Overall Experience
Customer did not leave a comment.JULIE G.
1- Please have your locations use dielectric grease on all their electronic connections. 2 - U-Haus needs to have a replacement for the discontinued "Sport" trailer. The one we rented was perfect for our needs!CARL S.
Customer did not leave a comment.HERSCHEL C.
Customer did not leave a comment.Jeremy L.
Customer did not leave a comment.JESSE S.
The customer service people working at the time of my pickup were rude, not helpful, and acted as though I was a bother. I had never picked up a truck via cell phone and they were not friendly when I asked for help. I was unsure of where to park my car and instead of showing me, the guy vaguely pointed and talked in an annoyed voice. When I asked where the truck was they told me across the parking lot and was vague in pointing to the area. There was only one female worker that actually spoke to me in a positive manner in regards to where I can park my car. The other two workers (male and female) need to have training on customer service and need an attitude check. The man who checked my truck back in at the end of day was very friendly and was a complete 180 than the two people I interacted with at the beginning of the day. The man inside who attempted to help me with my bill was friendly and I appreciated his help.Sarah M.
Didn't even have to get out. He checked the trailer, had me pull off to the side, unhooked it, and sent me on my way. It was super busy and he still took maybe 10 minutes. Knew exactly what he was doing.Melanie A.
Customer did not leave a comment.JOHN M.
The person that checked my truck as I dropped it off was very rude and and complained the entire time. I'm not happy.JORDAN L.
Coffee and Doughnuts would be nice.KURT S.
Customer did not leave a comment.judith B.
Customer did not leave a comment.EDWARD T.
Customer did not leave a comment.Rodney D.
Customer did not leave a comment.ZACKERY D.
Adam did a awesome job. Power was out at the time I came in to pick up the truck. He went above and beyond to make sure I was taken care of. He also rented me one of the best trucks I ever had from UHAUL for the move to Californialenwood C.
Staff was excellent !RONALD A.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.LAWRENCE F.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.BENJAMIN M.
This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It’s squeaky clean. There’s plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.anne w. | Overall Experience
Uhaul's "Any car can tow" advertisement is untrue. They told me they could attach a hitch to my car, but when I got there they told me they didn't have the parts or the person to install it. So I had to go to another location to rent a truck with a tow dolly for my car instead of a trailer, but that location didn't have it ready (even though the employee on the phone said it was) so I had to go to yet another location. It took over 1.5 hours to get that truck ready with the tow dolly while I waited in the store. They told me to hitch my car to the dolly myself and I had to request assistance, which was funny because then that employee couldn't figure it out either and had to get additional help. But the tow dolly ended up being too short and damaged my car! I had to leave my car there, drive the rental truck to my new place 2 hours away, and then drive it BACK to the same location to pick up my car. It was an absolute disaster and the employees, while very nice, were not very helpful. I had to come up with a solution to every problem that arose because they didn't offer any help, they just told me what I couldn't do. I will not be using Uhaul again.KATHLEEN F.
Customer did not leave a comment.Maurice F.
I thought getting charged .40 cents for going 1 mile over the limit was unnecessary especially since I returned vehicle 1 day early and with more gas than requiredPaul B.
Employee was being trained by someone w/o training skills. Very uncomfortableCRAIG D.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.Harry C.
Customer did not leave a comment.Harry C.
I can t think of anything. They are very on top of things to make ur Life easy.DAVID C.
Customer did not leave a comment.DANIEL P.
Customer did not leave a comment.PETER C.
Excellent service and customer support.Dan S.
Customer did not leave a comment.DWAYNE C.
Customer did not leave a comment.Angela D.
Perfect all aroundJOSEPHPAUL G.
Friendly staff.KIM K.
Customer did not leave a comment.Michael G.
Heidi is the absolute BESTCandace D. | First Impressions
Customer did not leave a comment.EVAN D.
Everything about this rental was wrong. They gave me the wrong trailer, the trailer had lights out, and when I went to return it they tried to charge me the wrong amount and all of the employees were rude about it. Overall extremely poor experience.MATTHEW B.
I decided to take a little extra time to complete this evaluation because I was so impressed with the manager of this location (Heidi Goldrup) and one of her employees (Mira Goodwin). They were both professional, polite, efficient and did an excellent job (on both a professional and compassionate level) helping me resolve a problem. I was attempting to do a contactless rental reservation. There was some sort of glitch so I was not able to complete my reservation online. Mira Goodwin went way above and beyond the average employee. She not only stayed way past closing time to help me get the problem solved, she also maintained a pleasant, professional attitude the entire time (even though it was the end of what I'm sure was a long day for her). That was very impressive to see - not only from the perspective of how she is as a person / employee, but also because it's not as though I was a very big, very important client spending a lot of money. I was just renting one vehicle for one day and yet Mira put in the extra time and effort to help me - that was impressive. Although Mira was the employee I had the most direct contact with, I'd also like you to know that the manager at that location also impressed me. The manager is responsible for the condition of the vehicles and I must say the vehicles I rented from that location were the cleanest I've ever rented anywhere (so, although I don't have their names, I'd like to say whichever employees are responsible for cleaning the rentals at that location also do a great job because every vehicle I rented was spotless) The other thing I'd like to say (about Heidi) is that I have been at that location when it's been a bit chaotic and she handles matters (and the craziness that can come with being very busy), in a professional manner. I think the thing that impressed me the most is the fact that I have been there when Heidi (and her employees) have been having to deal with customers who were being difficult. As someone who has previously been a manager, I know it's easy to handle things when the going is easy (and people you're dealing with are polite and pleasant); however, the true challenge is when both the situation and the people are unpleasant and the problem difficult to resolve The employees that were around at the time maintained neutral, professional attitudes (with neutral, bland facial expressions and voices), and Heidi did a masterful job of handling difficult customers. So, I was impressed with Heidi, Mira and whomever cleaned the vehicles I rented from the U Haul location on Washington Street in Bangor, Me. Due to the way they do their jobs, those employees are why I will now be a lifelong customer - and recommend your company to others. I hope my taking some time to write this evaluation has been helpful in some way - and, since this is the season of Thanksgiving, this matter (and the people nibbled with it), is something I give thanks for this November. I also hope the time I took to write this lets you know that you never know how small things you do during a day can make a big difference in someone else's life. Best wishes for the upcoming holiday season - Thank you, Pam DawnleyPam D.
I have had good experiences with the staff. One suggestion is the boxes in the office somewhat block the view of the desk and it does not feel as welcoming as it could. Likewise, greeting people as they are coming across the room instead of waiting until it's their turn to be waited on just makes people feel more welcome. Either way I will certainly do business here again.BRAD A.
Customer did not leave a comment.LINDA G.
Vehicles all over the road the whole trip. Out of time so no time to bring it back in. Engine feels like it has been maintained in 10 yearsSAYER S.
Customer did not leave a comment.TAMMY S.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.MARSHALL S.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Nicolette B. | Online Move In
Customer did not leave a comment.BREANNA K.
The gas tank was said to be full but it was closer to 3/4 of a tank. I didn't realize until I filled the tank up all the way and the dial went way beyond where it had been when I picked it up.ALESSANDRA G.
Heidi was very personable and seemed to know her stuff! I was glad to be able to pick up my 5 by 8 rental trailer without any fuss!PAUL C.
Customer did not leave a comment.HELEN G.
Didn't order or need the blankets and hand cart attached with zip ties. They were in the way when loading the truck. Just wished we could have moved them or not had them in the truck. Everything else was great.ANDREW B.
Customer did not leave a comment.NEIL C.
Customer did not leave a comment.Stephen F.
Heidi and her crew are awesomeLINDA S.
Customer did not leave a comment.DAVID K.
Train your people betterMAX K.
Customer did not leave a comment.JENNIFER W.
Customer did not leave a comment.lisa T.
Customer did not leave a comment.Brian R.
Wish I could of picked it up in old town. Cost to much to drop it there had to drive back to Bangor.MICHAEL W.
Quick and easy nowFREDRICK H.
Customer did not leave a comment.Beverly J.
Customer did not leave a comment.Charles E.
If you have to cancel the truck we need on the day we need it, there should be reimbursement of some kind as it will cost more for us with the additional mileage. Also, keep the current reservation info (timelines of rental) so that you don't think we are late returning a truck, when it was actually the location's error showing incorrect timelines.DREW W.
I always have a fantastic experience at this U-Haul location! Staff are incredibly pleasant and helpfulTRISTAN G.
Customer did not leave a comment.CYNTHIA S.
Customer did not leave a comment.Eric J.
The staff was very friendly and helpful. I need supplies and they helped me choose what I needed.SCOTT S.
We've rented several uhaul trucks over the last couple of months and still have more to do. This was by far the worst experience. From trying to find an available unit (speaking to several locations including the call center) to having to go back to the rental location (after being more than 10 miles awayâ€¦..and we are paying for mileage) to get the appliance dolly they failed to put in the truck before we left.DANIELLE R.
Heidi is greatMILTON S.
I'm reaching out to note that while there were some issues upon delivery of my containers, recently I have had communication with the General Manager of this facility who was & is more than concerned about correcting these problems so that they do not happen with customers in the future. It was a pleasure speaking with the Manager, I wish her the best moving forward & thank you for correcting what could be corrected on your end.Cynthia M.
Harold, my husband, fell out of the truck with the truck OFF at the docking station upon our return from dump. He missed the step as the seat sits HIGH on the 10 foot truck. His head was the first to strike a metal trailer tongue. He was taken to ER HOSPITAL with head wound and bleeding. He suffered neck and shoulder pain as well as head pain. CAT scan done. No serious injury yet known. 5 staples placed in head.CHRISTINE M.
Customer did not leave a comment.SUSAN B.
Was kinda crowded out front so maybe another person to shuffle vehicles. Really all was great.Daniel M.
Customer did not leave a comment.BRADLEY H.
Nothing. This facility went above and beyond on everything. Staff is amazing.Marilyn A.
The site manager and her staff were all phenomenal. They treated us like we were family. The equipment was clean and reliable and that was a concern since this was a long haul. Would definitely use them againBRENDA E.
Very comfortable feeling when I walked in. Was made to feel welcomed. Very fast service. Great peopleLYNN T.
We arranged for after hours pick up as we were flying across the country arriving late in the evening and our destination was an hour away from Bangor. I contacted U-Haul several times to confirm my pick up instructions because I was worried about having a problem late at night. Everything on the app looked correct for pick up until we arrived at almost 9 PM in Bangor. I tried to initiate pick up and it was not working. We took a cab to U-Haul, still not working. Called U-Haul and put on hold with approximate 20 minute wait time, then the wait time jumped to 87 minutes, called a different number got a person, put on hold they never returned. Called back, got a person and I explained what was going on, she was very nice and promised not to put me on hold, she got a manager involved, they told us they called someone from the local store and got no answer, they offered to have us pick up another vehicle 44 miles away, but seeing as we were relying on cab transportation that was not practical, we sat outside the U-Haul until 10 PM trying to find a solution. Finally we gave up and rented a $400 hotel room there was no vacancy other places we had tried, and we were just done. Took a cab there took a cab back. When we arrived in the morning to pick up our U-Haul there was no apology from the local staff, and they blamed U-Haul for not calling them about it the day before. Since everything seem to be in order electronically on my end until we arrived, my guess is the local person failed to make sure the key was in the box and set up before they left for the night. She also wanted to know why no one had called her because she was by her phone all night and lived only 10 mins away. Still offered no apology or discount for our terrible experience. I called customer service and was offered $50 off. We lost a day of the limited time we had and spend $400 on a hotel room. It was a pretty stressful and disappointing experience.RENE T.
Customer did not leave a comment.TIMOTHY C.
All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.Rob P. | First Impressions
The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.Joseph L. | First Impressions
Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.APRIL W. | First Impressions
Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.Richard B. | First Impressions
Customer did not leave a comment.JESSICA T. | First Impressions
After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiascoAmy J. | Online Move In
Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!Roderick P. | Online Move In
Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storageJames M. | Online Move In
I’m so pleased and Oliver helped me greatly!Linda B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!