Customer Reviews for U-Haul Storage of Bangor

552 reviews

170 Washington St   Bangor, ME 04401

(207) 300-2145

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 300-2145

170 Washington St
Bangor, ME 04401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent customer service, prompt and easy drop off.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
4.0

Staff was most helpful in getting the equipment I wanted for the price I wanted! The only problem I had was that it took over half an hour because of training a new employee. Other than that, it was fine!

ERIK P. 
Rating:
5.0

The location is super easy to get to and convenient to the Bangor area. Owner was very nice and helpful. Check-in guy was fast and efficient. Will rent from then again next time I need a U-haul!

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Heidi was great!

Stephen B. 
Rating:
5.0

Keep Heidi on staff. She does a great job.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Great people and location. Highly recommend

MATTHIAS P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JON D. 
Rating:
4.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The General Manager/ owner of this location is hands down the best in the rental truck and trailer business in the central Maine area, she is knowledgeable,mshsrp, clever problem solver. She leads by example.

WILLIAM R. 
Rating:
5.0

Super wonderful people and very very helpful.Would rent again and tell all our friends.

HAROLD D. 
Rating:
5.0

The manager handled my return, and she was OUTSTANDING!

THOMAS F. 
Rating:
5.0

Heidi does a great job. Great manager and people person.

PETER C. 
Rating:
5.0

Friendly efficient knowledgeable staff I will definitely come back thank you

larry C. 
Rating:
5.0

Customer did not leave a comment.

ARI A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ANDREW E. 
Rating:
5.0

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

KRISTINE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Everyone from the Skowhegan uhaul to the one in Bangor was great to work with. Everyone was very helpful in finding me a one way truck. It would have been nice to find I e a bit closer in our emergency situation but we did get home. The drop off location was closed and the app was not working for self drop off so I called the uhaul number and the lady I spoke with was a great help in getting me situated so I could drop out truck off in time.

MARY T. 
Rating:
5.0

Customer did not leave a comment.

Tyler S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER M. 
Rating:
4.0

Ryan the guy working never once looked the truck over before giving me the keys. the truck was extremely unsafe and I could have been in a really bad accident. 2 tires where bald, power steering went, and a few other things. I am so disappointed.

christina B. 
Rating:
3.0

The person working the desk was with another customer that involved research regarding a W-9 form and some phone calls to other Uhaul departments. I simply needed to pick up the truck but consequently experienced a long wait. When the customer had to make a phone call to someone else, I had to then ask to be waited on as I wanted to get the truck before the phone call ended. I was treated as being a bother to the agent but she did get on with my paperwork and eventually I got the key to the truck.

MICHELE F. 
Rating:
5.0

Customer did not leave a comment.

JESSE N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Have to wait for a long time for the service due to the shortage of staff

CHINDA R. 
Rating:
1.0

Reserved a pickup truck months in advance with the Harmon Road location. As we were on our way to pick it up, we got a call informing us that they had given it away and didn't have anymore. Sent to Washington location and assured that they had one. Arrived and right away they Manager was very rude to ourUBER driver. When we checked in we found out there were no pickup trucks available. I will be recommending to USAA our insurance company to not use these facilities if at all possible. I will also reach out to military social media of the same.

GARY B. 
Rating:
5.0

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Joseph L.  |  First Impressions 
Rating:
1.0

Be compassionate

BETH A. 
Rating:
5.0

U-Haul employee was very helpful with the rental.

JO C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Heather and crew do an excellent job. I would say my only criticism is that they are understaffed for the volume of business they do.

PATRICK J. 
Rating:
5.0

Great service as usual. Heidi does a superb job of managing this location.

PETER C. 
Rating:
5.0

I honestly can't think of a thing, except more chairs or couches..just sayin

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

I thought the location was a little difficult to get to, but overall the customer experience of the rental was smooth and easy.

Anthony M. 
Rating:
4.0

Owner was nice to work with. Parking lot can be a little cramped.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Prompt courteous help. Awesome

SHERRIE B. 
Rating:
5.0

Nice

KATERI C. 
Rating:
5.0

This is a very capable staff in every way-Don't lose them! The facility is clean, well laid out and busy, busy busy! We love it and will continue to use it!

IRVINE M. 
Rating:
5.0

Great customer service.

BRENDA S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

I was able to rent a trailer spur of the moment. Drop off took maybe 5 minutes. Everything worked like it should. Overall a very good experience.

WILLIAM G. 
Rating:
5.0

Heidi worked with us all week on logistics with this truck and UBoxes. She went above and beyond to get everything in place. Keep up the great work. We are very pleased

LENWOOD C. 
Rating:
5.0

Nothing

SCOTT C. 
Rating:
5.0

You have an excellent owner/ manager at this location.

STEPHEN C. 
Rating:
3.0

Wheel strap on trailer was broken and not usable

CAMERON D. 
Rating:
5.0

Customer did not leave a comment.

KATHY K. 
Rating:
4.0

Customer did not leave a comment.

EDMUND T. 
Rating:
5.0

Becky was absolutely wonderful would highly recommend this location!

Robert E. 
Rating:
4.0

Windshield was nothing but dirty streaks. I had to clean it myself in order to safely see out of it. But - it is a truck so, other than the windshield, I guess the rest was ok. The key box was just a little too high which made it very difficult for me to get the key to the truck after hours.

Sallie K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very friendly staff they were able to get the work done in a reasonable amount of time

William D. 
Rating:
5.0

Customer did not leave a comment.

charles W. 
Rating:
4.0

Customer did not leave a comment.

Alvion K. 
Rating:
3.0

They were short staffed. I was there for over a half hour even though I pre-registered. Staff were confused about item codes and couldn't find strap I bought in the store which after all that did not attach to the truck.

Donna A. 
Rating:
5.0

Like everywhere, they are victims of Covid short staffing. During my pick-up and drop off, despite the phone ringing and a line of folks waiting, the staff remained patient and helpful. Everything went well with my rental.

KEVIN K. 
Rating:
5.0

Heidi is a great manager. Always polite and helpful.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Cannot think of any improvements, but thank you for offering opportunity to provide. Efficient drop-off process and courteous personnel.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Ryan was great. Would highly recommend working with him

Ryan C. 
Rating:
5.0

Heidi was awesome! Very personable and helped us load our trailer and hook it up. She went above and beyond!

CATHERINE D. 
Rating:
1.0

I had to sanitize and clean out everything this vehicle was not kept up or made covid friendly

CHRISTOPHER A. 
Rating:
5.0

Keep up the good work!!

AUGUSTINE N. 
Rating:
5.0

Customer did not leave a comment.

Rohan R. 
Rating:
5.0

Customer did not leave a comment.

YULANG T. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

The associate Tyler Smith that helped us was no very knowledgeable. It took much longer than it needed to to pick up our equipment. We will not return to this location and will not recommend it to anyone. Second there should NEVER be only one associate on that has to do everything. But the one who was on should have some additional training if he is going to be alone.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Ricky R. 
Rating:
4.0

When I bought a pack of moving blankets, I was not made aware of the fact that I could return them for reimbursement. Some that had used UHaul in past had told me about that.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

ALEX K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

We rented a motorcyle trailer because we assumed it would be equipped with a spare tire. Well, we got a flat and called for assistance. On hold for 45 mins. Then finally spoke to a dispatcher who was going to make arrangements for someone to come. We were able to get our son to help us sooner. Returned trailer a day early, got reimbursed for the tire we bought and changed ourselves. This location was wonderful. However, the system to get roadside help is terrible, and trailers with no spare is a ridiculous and terrible idea.

DEBORAH J. 
Rating:
5.0

Great service

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Rawley G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

Same comment can't rent from U-Haul now. Price gouging was on the phone waiting for 40 minutes to speak to customer rep cuz we had to have a delay. We couldn't get through otherwise it's a good experience.

STEVEN W. 
Rating:
5.0

This location has always treated me well. Heidi runs a tight ship. U-Haul is fortunate to have such a good manager.

PETER C. 
Rating:
5.0

I would highly recommend this Uhaul location.

DONALD M. 
Rating:
5.0

Everything is good so far.

VICTOR C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very helpful and friendly! Heidi was very kind and worked to get what I need

Ragan R. 
Rating:
5.0

Customer did not leave a comment.

MELODIE N. 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
2.0

I used to have GREAT service at the UHaul when it was just on Summer Street. But at Washington street, I felt like I was barely paid attention to - some of my questions were ignored, and it was never totally clear what was going on. I picked up my truck, which was dirty - and, I didn't find out until too late - had an INFESTATION of either roaches or similar black beetles, both in the cab and the back - and now I'm finding them in my new apartment when I unpack! I know they were on the truck because we saw them there when we started unloading both from the cab and the rear.

Peggy K. 
Rating:
5.0

Heidi and staff were phenomenal.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

LORI A. 
Rating:
5.0

Customer did not leave a comment.

kyle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  First Impressions 
Rating:
5.0

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

rebecca k.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK R.  |  Overall Experience 
Rating:
5.0

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

APRIL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREE T.  |  Overall Experience 
Rating:
5.0

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Penny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah B.  |  Online Move In 
Rating:
5.0

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

Richard B.  |  First Impressions 
Rating:
5.0

Your people are amazing and I love using all the services you offer.

Tyler S.  |  First Impressions 
Rating:
5.0

Heidi is beyond helpful.

Reanna E.  |  Overall Experience 
Rating:
2.0

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Cory T.  |  Overall Experience 
Rating:
4.0

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Tamra A.  |  First Impressions 
Rating:
5.0

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

Destiny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IVAN F.  |  Overall Experience 
Rating:
2.0

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Amy J.  |  Online Move In 
Rating:
5.0

Very nice crew.

Carol C.  |  Overall Experience 
Rating:
5.0

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Roderick P.  |  Online Move In 
Rating:
5.0

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

James M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARNOLD R.  |  First Impressions 
Rating:
5.0

I’m so pleased and Oliver helped me greatly!

Linda B.  |  First Impressions 
No reviews have been submitted for this location.

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