The cargo trailer did not have a jack to remove it from the hitch. That is unacceptable. A friend rented a open trailer only a week before that I towed with my truck and it had a jack. Why would an even heavier trailer that had even a heavier cargo capacity not have a jack to take it safely off of the hitch. If I ever have to rent another cargo trailer I will not accept one without a jack. If UHaul doesn't have those available then I will be renting from a competitor that does have functional cargo trailers with jacks.DEBRA O.
Customer Reviews for U-Haul Storage of Chehalis-Centralia
Chehalis, WA 98532
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Carla W. | Online Move In
Customer did not leave a comment.RICKY JOE S.
Place is good.John G.
OUTSTANDING customer service!!!DEBRA B.
Customer did not leave a comment.Douglas S.
Originally planning to go to the Centralia location, but the customer service is better at Chehalis location. It was also less cost, and the office hours are longer. The staff were very friendly and accommodated is when we needed to make changes.Benjamin W. | First Impressions
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.KIMBERLY J.
Customer did not leave a comment.KENNETH L.
They were very help full in every thingJacque J. | First Impressions
Awesome, pleasant staff! Great transaction. Super easy.JORE L.
Customer did not leave a comment.chad C.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.DOUGLAS RICHARD B.
Coffee or something at least. It's expensive to moveEVARISTO T.
Staff was super helpful and hard working! Made the extra effort to make the experience smooth and easy!David H.
Customer did not leave a comment.JEREMY S.
Customer did not leave a comment.Carla W. | First Impressions
Customer did not leave a comment.KATHERINE K.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Tiffany H.
Customer did not leave a comment.Zachary C. | Overall Experience
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.HERBERT S.
Cost rent seems high for claiming lowest to rent.EDWARD S.
Nice to see great customer service for a change!BRYAN DAVID W.
Nothing, staff was well versed in operation and equipment, helpful and courteous. Everyone was wearing Uhaul shirts and hats, all looked clean and professional. Kudos to all, but especially the outside staff, it was cold and wet, but the young man was very good at he does and explained all he was doing or required and had a great attitude.ARTHUR A.
Customer did not leave a comment.Kiah H. | Overall Experience
Customer did not leave a comment.Shijie H.
Customer did not leave a comment.Cathy W. | Overall Experience
Customer did not leave a comment.Phillip B.
Customer did not leave a comment.WILLIAM JAMES M.
Customer did not leave a comment.CHRISTOPHER J B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Harlan B.
Customer did not leave a comment.FREDRICK B.
Aubrey in Kahului was exceptional and the lady that dropped off and picked up the container in Lacey, WA was also a wonderful person. Thank you so much! I will just say that the shipping costs and then to add extra fees for delivery and storage is outrageous!racheal G.
Very, very helpful. Considerate and friendly.DIANE B. | First Impressions
The windshield was dirty. Everything else was fine.SHANE H.
Kelly Connelly and her staff were outstanding. They were very helpful, understanding, and fast. I ended up renting trucks and storage units from them only. I recommend them over any other rental company.Christopher G. | Overall Experience
An unsatisfied customer with the power of word of month & social media can be bad for any business = train all your employee the sameDONALD R.
Customer did not leave a comment.Donna P. | First Impressions
The overall cost from start to finish was misinformed from even Ubox capable facilities (Sierra Vista info) and from calling into the national line. each step we had to re-educate the order taker and the order was constantly put into the caller's name instead of the owner's. The incorrect phone number was used a ton and the notes were ignored no matter how they were entered (from the paid deliver at origin - constant delays on delivery too INCLUDING delivery to Chehalis. Once at Chehalis the timeline was not clear on how it would be handled - also the ability to self tow it to the final location once hear was ignored, so we had to take it all out in individual trucks once it arrived- arrival was arranged nationally and locally and STILL we did not have access at the prescribed unloading time, but a nice employee locally (Sierra Vista) did own up to the error, apologized and got around the bad local management of 1/2 hour late and sped up the process to only 10 minutes late. All phone calls in were met with very kind and apologetic employees that worked hard to fix each error as it came, but the process would be better if more knowledge of the process was known from beginning to end. - smallest container and slow tow should be cheaper than 2, 800 + dollars though, but at least it got here.- cheaper to fly out and drive another truck, but you do have to pay your driver.Marie H.
Customer did not leave a comment.JAMES K.
Thank you!! Very easy remote pickup made it work for us. Return was just as easy. Everyone we dealt with were professional and very pleasant!!Michael P.
Customer did not leave a comment.Lisa M. | First Impressions
Customer did not leave a comment.JONNEL D.
They had good service very fast and professional the trucks were very clean alsoBRANDON P.
Customer did not leave a comment.Rachel L.
Just needed a pick-up to haul stuff to the dump. Turned out to be a lot pricier than the $19+ fee advertised, but expected that to be the case. Still worth every dime. Everything worked so smoothly; great service at the store, perfect vehicle, processes easy to understand and follow, and I got rid of a bunch of junk! Made me feel good.Marianne F.
Customer did not leave a comment.Rebecca A.
Customer did not leave a comment.RICHARD S.
It was easy to get hold of someone. The one who was at the besk was very helpful and friendly. Sadly the website did not work right so i could not finish anything online so it was not easy to get started. And i will not suggest the website to anyone. who ever organized the numbers for the units did not want to make it easy. It is very easy to get lost and confused even with a map.McKenzie W. | First Impressions
Customer did not leave a comment.Ken N. | First Impressions
Customer did not leave a comment.donna h. | First Impressions
Very happy. Staff was very helpful and prompt. ThanksDENNIS L.
Customer did not leave a comment.Andrea R. | Overall Experience
Great staff as always!Emilio C.
Customer did not leave a comment.Linda S. | Overall Experience
Nothing that I could see.DAVID W.
Customer did not leave a comment.Lucas B.
Customer did not leave a comment.Candace H.
The staff was fantastic! They are so busy and yet are so amazing at their job.Emilio C.
Fantastic serviceRICHARD S.
All goodTOBY V.
Customer did not leave a comment.PHILLIP H.
Customer did not leave a comment.GENEVIEVE G.
Customer did not leave a comment.polly A.
The building was nice and clean. The staff were also friendly. Had a little bit of difficulty getting someone to unlock the door between the pull-in unloading area and the storage area.Gordon Z. | Online Move In
Customer did not leave a comment.David C. | First Impressions
Customer did not leave a comment.SCOTT S.
Only issue I had was that originally Reserved a 6'x12' utility trailer with ramps to haul my Yamaha side x side which was ~65" wide to the ORV Park while my own trader was being built. When I got there I couldn't use it as the ramp opening to the 6'wide trailer is only ~48" wide. Luckily for me a 16' car hauler had just been returned and I was able to rent that. Looking back at the web site there is a diagram that shows the length as 12', and another rear view picture that show a width of 6'-2". The gate/ramp at first glance appears to go across the whe 6'-2" width. I could not find mention that the opening is only ~48". Now that I have seen the trailer, I can decipher the drawing. This point should be made more clear on the web site. I was later told by the manager that the trailers were made this way so that people did not try to drive small cars onto these lightweight trailers, which makes sense. The people at the chehalis office were very accommodating and I was able to head off in about an hour after a tire was replaced on the car hauler. The place is clean and well runChecking back in was easy tooBRYANT B.
Customer did not leave a comment.Philip R.
Customer did not leave a comment.Piper T. | Overall Experience
Ty for the great service. My account is now closed. God Bless you all!Tamara G. | Overall Experience
Staff was very kind and courteous. Very helpful at all times.laura m. | Overall Experience
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.RODGER DENNIS M.
Offer pickup and drop-off for customerGARRETT EUGENE S.
I was helped by Audrey Jacobsen. The customer service I received was the best! She was so knowledgeable and helpful. Very friendly and welcoming. I so appreciated this type of service. She is a strong addition to your team. Thank you, Kris Taylorkris t. | First Impressions
Order was totally messed up. They didn't really seem like they wanted to help here. Had to call uhaul and Candace I believe her name was from uhual. Was a big help in getting us a truck. I asked for a one way truck over the phone and they set us up with an local truck at this location.CATHERINE N.
Customer did not leave a comment.SHANNON D.
Customer did not leave a comment.GEORGIA E.
I cannot think of a single improvement. service was prompt; the staff was friendly and professional. the woman who examined the truck [brenda?] was delightful.Keith M.
Staff went out of their way to help me like they always do. Great people hereJUSTYN G.
Customer did not leave a comment.Tracy M.
Check in the vehicles when you say you will... so I don't get a call asking where the truck is a day laterARIC F.
Customer did not leave a comment.MICHAEL Y.
Very clean and friendly Marty was very helpful and the Women in front alsoTaylor E.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.CYNTHIA R. | Overall Experience
Great service from minute you walk in the door to the time you drive away.steve L.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Eric F.
Nothing!! Everyone I interacted with provided amazing customer service and were extremely helpful, good job U-Haul!!NORMAN RAY A.
Everyone was so helpful and friendly, it was a very good experience Thank youBARBARA ANNE F.
Customer did not leave a comment.ELIZABETH B.
The place was very clean the lady that helped me was helpful and very nice. Price was best I foundDonna M. | First Impressions
Customer did not leave a comment.MICHAEL T.
Truck stated it was due for an oil service when I picked it up. Drove very nicely. The staff that greeted me upon check out, told me to park under the green canopy and she'd be a few minutes. 98 degrees and I waited almost 15 minutes. I finally went inside due to the heat. Then she walked out of the break room to great me. I didn't see any other customers from the time I drove into the lot through the time left. If I were her boss and witnessed this, I'd be concerned.Kristine C.
More expensive than expected. Respectful, helpful personnel.WARREN E.
Where to begin!?!? The GM was incredibly rude from the beginning. I couldn't believe her behavior and couldn't wait to get out of there. My service appointment had been scheduled for a week prior and then the night before my appointment, they called to reschedule for a week later due to not having the required parts. I had already been waiting a week for the appointment. The GM was just so matter of fact and downright rude. Absolutely zero customer service. They removed plastic from under my car for a hitch installation and threw it in the garbage instead of putting it back on. It was only discovered because we noticed it was removed and asked for it. They then offered to fix it but not happily. Added another hour to our wait time. While waiting to have the plastic reattached, the GM and another employee were talking about us behind the counter. The other employees were great and helpful! The actual UHaul rep that was onsite was AMAZING! He was top notch. I will never return to this location. It was nightmare.Amanda W.
Customer did not leave a comment.RICHARD S.
While the staff at Uhaul was amazing, they had to scramble to figure out how to make my move work. Online we were told that we could us a pickup to haul our uboxes. Turns out the only vehicle at the site that can haul them is a 15ft box truck. This made moving our uboxes a huge undertaking as it now involved a 30ft long rig. That was crazy. The staff mad it work though. Audrey was especially helpful. She deserves a raise.JESSICA D.
Audrey was amazing!!!!!! She has the best Customer service performance!!! Very helpful and very kind!!!!! Thank u so much!JIMIE A.
Our rental of a 15 ft truck went smoothly. The staff was friendly and helpful.MICHELLE C.
Customer did not leave a comment.Janice M.
Nothing everything was wonderfulRANDALL N.
Staff was excellent. Went the extra mile to find the parts needed within a short time period.Craig S.
The Chehalis staff wonderfully accommodated our request to separately pick up our 2 loads of empty Uboxes even though this caused significant headaches in the computer system. (Even though each box is tracked separately, they could only be moved as a group). I recommend the tracking be updated to accommodate multi-phase delivery and pick-up.Abigail M.
Customer did not leave a comment.SAMANTHA P.
I love the employees here. So nice and understanding.Kristle B.
Customer did not leave a comment.Mark V.
Everyone was real friendly job was done on time everything was excellentBob J.
Customer did not leave a comment.TREONCA W.
They were very fast and friendly. Thank youROY G.
Customer did not leave a comment.PATRICIA R.
Front Cleck was Really Nice And She made you feel Welcome.ATHENA R.
Wow! What amazing customer service. I had an issue on my side with scheduling and they totally accommodated the change! Thank you so much!Ann A.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Lori M. | Overall Experience
Customer did not leave a comment.Taron B. | First Impressions
Customer did not leave a comment.Dale W. | Overall Experience
Customer did not leave a comment.KAYLEE R. | First Impressions
Customer did not leave a comment.ron m. | Overall Experience
Being I got the first month free I think it was absolutely awesome I was able to access it whenever I wanted I would definitely recommend it to family and friendsCYNTHIA B. | Overall Experience
Customer did not leave a comment.mariel s. | Overall Experience
I was clean upon arrival I work weird hours so 24 hours access is great.Sara M. | First Impressions
Customer did not leave a comment.Sandy B. | First Impressions
Customer did not leave a comment.Pete H. | Overall Experience
Customer did not leave a comment.JEREMY M. | First Impressions
Customer did not leave a comment.Cherie M. | Overall Experience
I have used UHAUL many times over the years,Penny G. | First Impressions
Thank you.Robin D. | Overall Experience
These are the best units I've ever rented. Clean, friendly, HELPFUL and convenient. I highly recommend !!!!BARBARA W. | Overall Experience
Customer did not leave a comment.RICHARD A T. | First Impressions
Customer did not leave a comment.DEBBIE O. | Overall Experience
Some goofy things happened "on the way to the forum" but total satisfaction.James L. | First Impressions
Customer did not leave a comment.STEPHANIE M. | Overall Experience
Customer did not leave a comment.Brandi R. | First Impressions
Customer did not leave a comment.James P. | Overall Experience
This was the best storage experience I've ever had!Theresia Y. | Overall Experience
Clean facility. Also you need a key card to access my unit so it feels very secure.donna d. | First Impressions
Customer did not leave a comment.ANITA MARIE P. | Overall Experience
Customer did not leave a comment.SEANNE S. | Overall Experience
Staff is friendly. Manager is not. When my cousin called to make our payment she was immediately put on hold after saying my name. I was previously an employee. Regardless they should’ve not put her on hold for 5+ minutes. I would not recommend this Uhaul facility to anyone. Manager has zero customer service skills.Montanna H. | Overall Experience
Customer did not leave a comment.James D. | First Impressions
Customer did not leave a comment.Kaleb B. | First Impressions
Customer did not leave a comment.Ratana M. | Overall Experience
Customer did not leave a comment.Kimberly D. | Overall Experience
The access is terrible. Our storage unit is almost 300 feet from the door.steve s. | First Impressions
Great facility,safe,warm,secure. Manager and staff are awesome.SCOTT K. | Online Move In
Garage door wasn’t working but other than that I Waac happyJennifer M. | First Impressions
Very pleased with everything about this facility.Charle D. | First Impressions
Customer did not leave a comment.Billy B. | First Impressions
Customer did not leave a comment.CYNTHIA B. | First Impressions
Customer did not leave a comment.COREY K. | First Impressions
Loved my unit doorCami M. | First Impressions
Staff was super helpful and friendly.Cami C. | Overall Experience
Customer did not leave a comment.Emily V. | First Impressions
I initially sought out this storage unit because it was advertised as 24 hour access. Come to find out, it’s not. Staff said it will be “soon” but I was there 4 months and it never was. Also 1 of the bay doors (of 3) was out of order the entire time I was there, that’s not exactly a prompt repair. All else was great though. I had issues with logging in and out and tripped the alarm a few times. Could have been operator error. All else was fine. Staff was helpful, the place was CLEAN, including the bathrooms, I did see staff in the facility without masks on, but . . . what are you gonna do?Jaxon C. | Overall Experience
The employees were always helpful and always available when necessary.Alex S. | Overall Experience
Customer did not leave a comment.Vanessa P. | Overall Experience
Customer did not leave a comment.Jeanne P. | Overall Experience
Amazing staff. Kelly and Teresa went above and beyond.Kimberly D. | First Impressions
storage space is clean and safe. Staff walked me through access procedure. Love the climate controlled storage.KEN S. | First Impressions
Very surprised at how convenient the online move in process was. I definitely thought the storage unit offer and price were to good to be true.DARCIE N. | Online Move In
The team of employees at this facility is amazing!Bryan E. | Overall Experience
Staff was very friendly and helpful.Michelle G. | First Impressions
Customer did not leave a comment.BRIAN G. | First Impressions
Customer did not leave a comment.Josh T. | First Impressions
Very thankful for the friendly and knowledgeable staff. I am also very content with the storage structure outline, it made for easy and convenient storage and understanding all policies. -Vote Kurtzbein for President 2057!Rylon K. | First Impressions
Easy and convenientVictoria E. | Online Move In
Customer did not leave a comment.Martin H. | First Impressions
1 bay was broken, there were several people using the facility with only 2 bays. We all parked in the parking lot and had to walk pretty far to/from vehicles/units. I’ve never used this sort of storage before, I only have experience with the facilities where you can drive right up to your unit. I don’t prefer this layout, that is ok. People were helpful and the complimentary carts helped.Jaxon C. | First Impressions
Customer did not leave a comment.Tammy P. | First Impressions
Customer did not leave a comment.Heather F. | Online Move In
Customer did not leave a comment.Jonathan P. | Online Move In
Customer did not leave a comment.Dan S. | First Impressions
Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!ROSA M. | First Impressions
Love the handcarts, makes moving so much easier. The manager was very nice and helpfulHeather S. | Online Move In
The employees have consistently been helpful, courteous, and have provided great customer service.Heather B. | Online Move In
The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured hereVeronica S. | First Impressions
Customer did not leave a comment.Jeffrey S. | Online Move In
Customer did not leave a comment.Judith R. | First Impressions
I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.Karen H. | First Impressions
Great Customer service and knowledge.Elaine f. | First Impressions
Customer did not leave a comment.June A. | First Impressions
Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.Robert M. | First Impressions
Everyone I spoke with were very friendly and helpful.Janice D. | First Impressions
very professional, would highly recommendJeanne P. | First Impressions
Great attitude of all involved.Kenneth S. | First Impressions
Very knowledgeable and pleasant to work with.,Rebecca B. | First Impressions
The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.Heather B. | First Impressions
The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting upNancy C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!