Customer Reviews for U-Haul Storage of Chehalis-Centralia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Chehalis-Centralia

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CHRISTOPHER K.
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Customer did not leave a comment.

Rashaun R.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

GARY G.
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I told the young man that unhooked my trailer when I returned it that anyone that would rent anything from any other company besides U-Haul was crazy . Uhaul is the best , I've always had a wonderful experience , keep up the good work and Merry Christmas !

Ron A. | First Impressions |
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Location is convenient for us.

Tammy P. | First Impressions |
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Customer did not leave a comment.

CHRISTOPHER S.
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Customer did not leave a comment.

JIM D.
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By far the BEST MOVING EXPERIENCE YET! Jim Dok

JORDAN G.
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Experience was great; helpful staff and easy process throughout!

Duane B.
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Customer did not leave a comment.

MICHAEL F.
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Everyone was very nice and informative,they represent your company very well,unlike the treatment we received in Lacey,Wa U-haul .

JUDITH P.
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Customer did not leave a comment.

phillip G.
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DONALD R.
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Kristopher D.
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Anissa T. | First Impressions |
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The staff made sure to hold a unit for me even when I was delayed. I really appreciated the staff taking time to let me know they would be closing soon so that I could be prepared to have my items in unit before lockdown.

Cal T.
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Customer did not leave a comment.

DON R.
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:)

Kathy W. | Overall Experience |
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Customer did not leave a comment.

Catrena T.
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Customer did not leave a comment.

John L.
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Staff at U-Haul Storage of Chehalis were all great. My experience was ideal, as far as renting U-Hauls go.

BERNHARD HEINRIC K.
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Customer did not leave a comment.

Kelli V.
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Grace H.
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Mary M.
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George L.
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FERNANDO SERGIO M.
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The truck was filthy. Hair was everywhere. Extremely bad and hard to breathe in. It smelled like wet dog and the hair was flying around in truck because i had to have window fown due to smell. I normally don't like wearing face masks but i had to to survive my ride to the house. I vacuumed alot of it up but the smell still stayed. I've used uhaul before and never had this issue. I know it was just one lazy worker that didn't want to do his job so i will continue to use uhaul whenever i need too. Upset about it i have a video recording of the truck on my phone. Other people would probably puke if they had to deal with that. I was in a hurry to move so i couldn't afford to lose time asking for it to be cleaned or not be able to rent a truck that day so i took it.

ROSICELA L.
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Tried to use the app but it was not very user friendly.

Mel P.
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Great job on both ends. Thanks to all.

JANICE D.
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Customer did not leave a comment.

Pete G.
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Employee who helped me was detail oriented, knowledgeable and very nice.

RAYMOND B.
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Have a full tank of gas for customers when they pick up vehicle. When writing a GM about issues, receive a response.

Mathew H.
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Customer did not leave a comment.

John S.
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Was great for us and easy to drop off

Roy W.
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Customer did not leave a comment.

JOSIE G.
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The employees were so friendly and helpful. I was in and out in no time!

PHILIP K.
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Trailer ramp was too steep to be used as a ramp.

James M.
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Customer did not leave a comment.

RICHARD V.
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Customer did not leave a comment.

KI K.
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Customer did not leave a comment.

RONALD L.
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Staff was excellent and very customer-centric. The transaction and check-in was smooth and hassle-free! Thanks for being a community resource.

Kasey H.
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Customer did not leave a comment.

BRUCE CONRAD T.
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Customer did not leave a comment.

Charles S.
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I liked your on-line checkin.. Except I still had to answer all those same questions again in the store. Which made the on-line checkin a waste of time.

LAWRENCE S.
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Customer did not leave a comment.

SHANE MICHAEL C.
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Customer did not leave a comment.

PAUL J.
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Great customer service.

KEVIN R.
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Customer did not leave a comment.

MAUREEN A.
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Customer did not leave a comment.

BENJAMIN W.
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Very poor use of face masks, not very good about social distancing. Service was great but should be following covid-19 protocols. Would not recommend to anyone with compromised immune system

CARLOS G.
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Great service and products

TAMMIE H.
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You guys were excellent

DUSTIN L.
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Customer did not leave a comment.

DEBRA M.
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The location was fine and truck ran good. My issue was getting a call 24 hrs before I was due to pick up my 20 ft truck, I had reserved 2 weeks prior was not going to be at my local uhaul. It was 4 hrs round trip away. Only thing 30 min away was a 15ft truck. I took it, unhappily. All my stuff didnt fit. Have to drive 6hrs back. Total 12hr to get rest of my things. Made loading was very stressful. Took longer trying to get stuff in. They gave extra miles, that didnt help. Didnt need more mileage, needed 20ft I reserved.

William J.
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I understand security and all but if you are in the high 1400s or 1500s you are a long way from a door. Overall though it was a good facility. If this is referring to the truck rental that was good also.

KEVIN R.
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The owner or store manager has worst customer service. 1) the location was given 3 months to get a 26 ft trailer this did not happen and I had to settle on a 20 ft. We reserved equipment for a tractor and was given a car dolly which I fact does not work for the tractor. When returned today was charged 60 dollars not very happy. Life is stressful enough without this. Kimberly rogers

CLAYTON H.
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Customer did not leave a comment.

JOAN G.
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The women that ownes this location is very unfriendly and not helpful at all. I will not ever recommend this location. Ty Joan Geffre

RONALD K.
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Knowledgeable and very efficient. Got the best deal . Made sure everything was installed properly.

Alan S.
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Customer did not leave a comment.

Randal J.
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They immediately found a fuel leak on the fuel system which showed as a faulty gas cap. The technician stated that an unauthorized repair had been made causing the leak. I would appreciate a refund or do I need to take this up to U-Haul or the Better Business Bureau

RONALD B.
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Received pod 1 week after promised day

LOGAN B.
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Customer did not leave a comment.

RENE ALBERT L.
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Store manager went out of way to help with hitch receiver. U-Haul does not have very many one way rentals and I was disappointed that I had to travel 88 miles back to the Chehalis location to return the trailer. I recognize that is not a dealership or management issue; but is a supply and demand issue. However, that was inconvenient and cost an additional 42 dollars for gas. Have a great day. God Bless You.

Phillip C.
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Customer did not leave a comment.

GLADYS S.
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I requested 12 furniture mats and paid for them, but nothing was mentioned the day I picked up the trailer so I totally forgot. Would like them to review requested material at pick up.

susan R.
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I hired help from your recommended ol companies. Some of my belongings disappeared in Chehalis during loading.

LOUIS R.
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pleasant experience.

GEORGE L.
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Customer did not leave a comment.

Laurel S. | Overall Experience |
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Customer did not leave a comment.

TOBY V.
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nothing

CRISTINA O.
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I have used uhaul service many times & had good experiences. Was very frustrated this time around though. I was unable to reserve a truck in person, HAD to be online. I got several emails to upload my drivers license- these links did not work. I then get a phone call that my pick up location was changed & did I get the email for that 🙄 Upon getting the truck I was asked once again to use a link to do the check list of truck- did not work! I don't keep track of their mileage rates but I believe that has gone way up as well since last year.

Charlene R.
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Nothing, I'm pleased with everything!

PAUL P.
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Nothing,everything was excellent

KAREN S.
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Emplyees were wonderful

THOMAS N.
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I prefer real-life engagement, not online machines.

Tiffany W.
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Customer did not leave a comment.

Heidi W. | First Impressions |
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Customer did not leave a comment.

JEREMY M.
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SHANNON LYNN D.
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Management was awful & Customer Service was poor.

GEORGIA O.
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Customer did not leave a comment.

GEORGE L.
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Customer did not leave a comment.

clinton R.
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Outstanding service. Very good customer service. All of my questions were answered. Everything from beginning to end was top notch. Moving from Washington state to Florida. Was flawless. Thank for everything you did. I would highly recommend U-Haul to anyone moving.

Jeanne P. | Overall Experience |
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Customer did not leave a comment.

FENGXIAN L.
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I have great experience with Uhaul

Tracy H.
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On pick up, all employees that I noticed were wearing masks. At drop off, I only saw two employees, neither of whom was wearing a mask (one did put on her mask when I came in but the other never did). Otherwise, the experience was good.

ROBERT THOMAS H.
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Customer did not leave a comment.

Jane K.
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nothing

WILLIAM M.
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Customer did not leave a comment.

BRUCE C.
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Half of the extra equipment was not loaded in our trailer. We learned of this after driving 50 miles. Sandra said we could come back and pick it up. I said we were 50 miles away! I suggested another location down the road and asked her to call them and be sure they had the equipment. She said she would. The other location said she never called.

DANIEL EVAN M.
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Customer did not leave a comment.

NINA S.
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Customer did not leave a comment.

DENNIS L.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

JULIA F.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

CHRISTOPHER G.
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Customer did not leave a comment.

Nicholas D.
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Customer did not leave a comment.

Nicholas D.
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Customer did not leave a comment.

Nick D.
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Customer did not leave a comment.

Margo K.
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Customer did not leave a comment.

SUSAN L.
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Customer did not leave a comment.

JOHN EDWARD S.
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Customer did not leave a comment.

JIMMY-JOHN C.
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i was served right away. excellent and friendly.the truck i got was first class thank you...

JOHN JOEL M.
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Well done 👍🏻

GLENDA MARIE B.
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Everything is just fine keep up the good the work you do for your customers thank you very much Sincerely Glenda Burgess Cindy Lee

Chris G.
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Customer did not leave a comment.

Mildred S. | Overall Experience |
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Loved the covered bays for moving. The added carts to help with moving were great too.

janice b. | Overall Experience |
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Customer did not leave a comment.

Heather F. | Online Move In |
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Customer did not leave a comment.

Jedediah S. | Overall Experience |
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I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.

David B. | First Impressions |
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Clean, convenient. The shuttle carts are a big bonus.

pamela t. | Overall Experience |
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Customer did not leave a comment.

Angelina P. | First Impressions |
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Amazing people and very friendly

Benjamin W. | First Impressions |
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Customer did not leave a comment.

Jonathan P. | Online Move In |
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Customer did not leave a comment.

Dan S. | First Impressions |
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Customer did not leave a comment.

terry m. | Overall Experience |
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Clean, secure and safe.

ROSA M. | First Impressions |
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Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!

Heather S. | Online Move In |
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Love the handcarts, makes moving so much easier. The manager was very nice and helpful

Heather B. | Online Move In |
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The employees have consistently been helpful, courteous, and have provided great customer service.

Laurel S. | First Impressions |
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Customer did not leave a comment.

Veronica S. | First Impressions |
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The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here

Jeffrey S. | Online Move In |
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Customer did not leave a comment.

Judith R. | First Impressions |
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Customer did not leave a comment.

Kelli V. | Overall Experience |
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Customer did not leave a comment.

Dixie M. | Overall Experience |
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Customer did not leave a comment.

Dan K. | First Impressions |
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Customer did not leave a comment.

ANTHONY F. | First Impressions |
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Customer did not leave a comment.

KEITH R. | Overall Experience |
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The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.

Karen H. | First Impressions |
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I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.

Elaine S. | First Impressions |
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Great Customer service and knowledge.

Jesse L. | Overall Experience |
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Customer did not leave a comment.

June A. | First Impressions |
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Customer did not leave a comment.

jack l. | Overall Experience |
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Customer did not leave a comment.

janice b. | First Impressions |
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Customer did not leave a comment.

Jaculyn V. | Online Move In |
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Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in ready

Robert M. | First Impressions |
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Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.

JOSEPH D. | Overall Experience |
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Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.

Michael M. | Overall Experience |
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Customer did not leave a comment.

Janice D. | First Impressions |
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Everyone I spoke with were very friendly and helpful.

Jeanne P. | First Impressions |
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very professional, would highly recommend

Kenneth S. | First Impressions |
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Great attitude of all involved.

Rebecca B. | First Impressions |
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Very knowledgeable and pleasant to work with.,

Jeanne P. | First Impressions |
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Very professional and helpfull

William A. | First Impressions |
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Great!

Heather B. | First Impressions |
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The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.

Nancy C. | First Impressions |
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The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Deanna J. | First Impressions |
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I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

JOSEPH D. | First Impressions |
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Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

wayne b. | First Impressions |
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All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Paige L. | First Impressions |
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Great customer service. Friendly, very accommodating and beyond my expectations.

TERRANCE B. | Overall Experience |
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I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Deanna B. | Overall Experience |
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Fabulous Costumer Service...

Judy C. | Overall Experience |
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We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!

Barbara K. | Overall Experience |
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Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again

No reviews have been submitted for this location.

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