Customer did not leave a comment.JAYME P.
U-Haul Storage of Chehalis-Centralia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were charged for an extra day because we didn't which u-haul place to return truck. They were owned both by same person. Total rip off. Then we got charged an additional $25.00 because there was some dirt in the truck !! Like â€œHelloâ€ it has been pouring down rain so there is no way some dirt wouldn't get into the truck. We had even left a half a tank of gas in truck & still got charged extra. Not real friendly or helpful people at all. Will go somewhere else if ever needing a rental again. Even out of town. Two $58.00 dollar charges for same rental not cool at all.DENNIS S.
Would like to see a longer loading ramp.WAYNE B.
Customer did not leave a comment.CHRIS L.
Customer did not leave a comment.DOUGLAS W.
Customer did not leave a comment.Anna S.
I have 2 storage units and buy propane here. Great people. Friendly staff!John C.
This was my first experience with uhaul and I was very happy. I will definately use this location againLAURIE Y.
You're doing great!CECILIA MICHELLE K.
I was recieved by a trainee who was a bit lost. She was going to charge me double the miles of my trip! I expalined that ai had more than enough miles for my trip. She had not read the odometer carefully enough. She was also having trouble with the computer entry. Fortunately the manager gal arrived and helped her get straightened out. Again, sensibly considerate in not charging me a late fee for being a couple hours late. After having been stuck on the freeway for 3 extra hours due to a police chase that shut down the freeway. That got me in very late. Good people who are reasonable are why I will use them again when the opportunity arises.ROBERT CLAYTON H.
Staff was excellent amd attentiveChris L.
Great customer service and assistanceCheryl J. | Overall Experience
5 stars across the board, very helpful and friendly people.David B.
Customer did not leave a comment.ALEXANDER JOHN H.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.GARY G.
Something seemed to be wrong with the steering because the truck was all over the road and difficult to keep in the lane. In addition the steering wheel was very wobbly. Scary to drive. The truck should have been checked out more carefully before it was rented. The attendant, however, gave excellent service. We were not aware of the steering problem until on the freeway. .WILLIAM B.
Stellar customer service! I don't think they can do much to improve service. Thanks as always for excellent customer service!THOMAS H.
Easy and convenientVictoria E. | Online Move In
Everything went very well on this day. We needed to rent a UHaulso we could move furniture on a very wet January day in Washington. We are using one again on the following weekend to move my daughter from a ugly situation. Any coupons?DENNIS F.
Customer did not leave a comment.JAMES M.
Check in time was excessive even though I had reserved the day before. I did not rate the equipment well as I only got 6.8 mpg. That is ridiculous. I drove to Eatonville and back, not many hills and very light load coming back.MICHAEL EDWARD H.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Martin H. | First Impressions
Customer did not leave a comment.FILIBERTO C.
Customer did not leave a comment.LESLIE L.
Great customer service - keep up with what you're doingCHRISTEAN W.
I'd love a phone call to tell you about my experience with this location and uhaul. I may never rent from your company again. I was not pleased with being charged for miles the repair person put on the vehicle nor the waste of time my time. I am significantly behind schedule because of this as I could only get one load moved.TRISHANNA MARIE J.
Customer did not leave a comment.Megan M.
Customer did not leave a comment.GARY Z.
The people that work there were very friendly,And everything went smoothly.STANLEY ARCHIE N.
There are other moving trucks out there or you can hire a moving company with their own, but when it comes down to it, U-Haul really is the most convenient and readily available option out there. At least here where I live. The problem it they gouge you with the fees and billing. We rented the U-Haul and found out we may not be done as early as thought. Called the rental location who said it would be ok to bring it back later that day and just use the after hours app and key drop. When I got the bill, I was charged double on everything down the itemized list. I should have kept the truck until the next day. I had it about 4-5 hrs over and was charge the whole 24 hrs of use. I was also double charged for the dolly use that came with the truck. That should just be part of the truck rental in my opinion. I was charged double on â€œEnvironment Feeâ€ and double on insurance, even thought the original insurance should have carried over. I mopped the back and cleaned it really well, but I would be surprised if they stuck me with a cleaning bill too because they found a small rock in the corner of the bed. Will I use them again, yes. Why? Not too many options here and until there is, I'm stuck with them. Not all is bad. They do have an app you can use to facilitate pick up and drop off. That's a plus, but the app had some glitches for me and if you were somewhere with poor service, it might not work too well. Their trucks are nice and well maintained. It was a smooth ride and hardly knew I was pulling a full 26' load. They do have extras to help with moving. Boxes, wrap, appliance dollies, blankets, etc. The trucks come with a utility dolly, but your are charged extra if you use it and again for everyday you have the truck.GARY M.
1 bay was broken, there were several people using the facility with only 2 bays. We all parked in the parking lot and had to walk pretty far to/from vehicles/units. I’ve never used this sort of storage before, I only have experience with the facilities where you can drive right up to your unit. I don’t prefer this layout, that is ok. People were helpful and the complimentary carts helped.Jaxon C. | First Impressions
Customer did not leave a comment.NOLA CHARLENE D.
No improvement needed ! Great experience coming and going !DONNA M.
Customer did not leave a comment.geroge P.
Friendly service and timely interactions - really helpful and an excellent experience!Karen A.
The young lady that hooked me up and the young man that unhooked were both exceptional for customer servicePAUL WELLINGTON K.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Yen N.
Check-in could be simplified; i.e. I uploaded driver information under â€œpre-registrationâ€ or whatever it's called so presumed payment/identification provided would suffice. Had to do it again, and wait. Upselling a little overboard although the agent was personable. The person who in-processed our rental was extremely efficient and friendly.Marc L.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.Rashaun R.
Customer did not leave a comment.John B.
I told the young man that unhooked my trailer when I returned it that anyone that would rent anything from any other company besides U-Haul was crazy . Uhaul is the best , I've always had a wonderful experience , keep up the good work and Merry Christmas !GARY G.
Location is convenient for us.Ron A. | First Impressions
Customer did not leave a comment.Tammy P. | First Impressions
Customer did not leave a comment.CHRISTOPHER S.
By far the BEST MOVING EXPERIENCE YET! Jim DokJIM D.
Experience was great; helpful staff and easy process throughout!JORDAN G.
Customer did not leave a comment.Duane B.
Everyone was very nice and informative,they represent your company very well,unlike the treatment we received in Lacey,Wa U-haul .MICHAEL F.
Customer did not leave a comment.JUDITH P.
Customer did not leave a comment.phillip G.
Customer did not leave a comment.DONALD R.
Customer did not leave a comment.Kristopher D.
The staff made sure to hold a unit for me even when I was delayed. I really appreciated the staff taking time to let me know they would be closing soon so that I could be prepared to have my items in unit before lockdown.Anissa T. | First Impressions
Customer did not leave a comment.Cal T.
Customer did not leave a comment.Kathy W. | Overall Experience
Customer did not leave a comment.Catrena T.
Staff at U-Haul Storage of Chehalis were all great. My experience was ideal, as far as renting U-Hauls go.John L.
Customer did not leave a comment.BERNHARD HEINRIC K.
Customer did not leave a comment.Kelli V.
Customer did not leave a comment.Grace H.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.George L.
The truck was filthy. Hair was everywhere. Extremely bad and hard to breathe in. It smelled like wet dog and the hair was flying around in truck because i had to have window fown due to smell. I normally don't like wearing face masks but i had to to survive my ride to the house. I vacuumed alot of it up but the smell still stayed. I've used uhaul before and never had this issue. I know it was just one lazy worker that didn't want to do his job so i will continue to use uhaul whenever i need too. Upset about it i have a video recording of the truck on my phone. Other people would probably puke if they had to deal with that. I was in a hurry to move so i couldn't afford to lose time asking for it to be cleaned or not be able to rent a truck that day so i took it.FERNANDO SERGIO M.
Tried to use the app but it was not very user friendly.ROSICELA L.
Great job on both ends. Thanks to all.Mel P.
Customer did not leave a comment.JANICE D.
Employee who helped me was detail oriented, knowledgeable and very nice.Pete G.
Have a full tank of gas for customers when they pick up vehicle. When writing a GM about issues, receive a response.RAYMOND B.
Customer did not leave a comment.Mathew H.
Was great for us and easy to drop offJohn S.
Customer did not leave a comment.Roy W.
The employees were so friendly and helpful. I was in and out in no time!JOSIE G.
Trailer ramp was too steep to be used as a ramp.PHILIP K.
Customer did not leave a comment.James M.
Customer did not leave a comment.RICHARD V.
Customer did not leave a comment.KI K.
Staff was excellent and very customer-centric. The transaction and check-in was smooth and hassle-free! Thanks for being a community resource.RONALD L.
Customer did not leave a comment.Kasey H.
Customer did not leave a comment.BRUCE CONRAD T.
I liked your on-line checkin.. Except I still had to answer all those same questions again in the store. Which made the on-line checkin a waste of time.Charles S.
Customer did not leave a comment.LAWRENCE S.
Customer did not leave a comment.SHANE MICHAEL C.
Great customer service.PAUL J.
Customer did not leave a comment.KEVIN R.
Customer did not leave a comment.MAUREEN A.
Very poor use of face masks, not very good about social distancing. Service was great but should be following covid-19 protocols. Would not recommend to anyone with compromised immune systemBENJAMIN W.
Great service and productsCARLOS G.
You guys were excellentTAMMIE H.
Customer did not leave a comment.DUSTIN L.
The location was fine and truck ran good. My issue was getting a call 24 hrs before I was due to pick up my 20 ft truck, I had reserved 2 weeks prior was not going to be at my local uhaul. It was 4 hrs round trip away. Only thing 30 min away was a 15ft truck. I took it, unhappily. All my stuff didnt fit. Have to drive 6hrs back. Total 12hr to get rest of my things. Made loading was very stressful. Took longer trying to get stuff in. They gave extra miles, that didnt help. Didnt need more mileage, needed 20ft I reserved.DEBRA M.
I understand security and all but if you are in the high 1400s or 1500s you are a long way from a door. Overall though it was a good facility. If this is referring to the truck rental that was good also.William J.
The owner or store manager has worst customer service. 1) the location was given 3 months to get a 26 ft trailer this did not happen and I had to settle on a 20 ft. We reserved equipment for a tractor and was given a car dolly which I fact does not work for the tractor. When returned today was charged 60 dollars not very happy. Life is stressful enough without this. Kimberly rogersKEVIN R.
Customer did not leave a comment.CLAYTON H.
The women that ownes this location is very unfriendly and not helpful at all. I will not ever recommend this location. Ty Joan GeffreJOAN G.
Knowledgeable and very efficient. Got the best deal . Made sure everything was installed properly.RONALD K.
Customer did not leave a comment.Alan S.
They immediately found a fuel leak on the fuel system which showed as a faulty gas cap. The technician stated that an unauthorized repair had been made causing the leak. I would appreciate a refund or do I need to take this up to U-Haul or the Better Business BureauRandal J.
Received pod 1 week after promised dayRONALD B.
Customer did not leave a comment.LOGAN B.
Store manager went out of way to help with hitch receiver. U-Haul does not have very many one way rentals and I was disappointed that I had to travel 88 miles back to the Chehalis location to return the trailer. I recognize that is not a dealership or management issue; but is a supply and demand issue. However, that was inconvenient and cost an additional 42 dollars for gas. Have a great day. God Bless You.RENE ALBERT L.
Customer did not leave a comment.Phillip C.
I requested 12 furniture mats and paid for them, but nothing was mentioned the day I picked up the trailer so I totally forgot. Would like them to review requested material at pick up.GLADYS S.
I hired help from your recommended ol companies. Some of my belongings disappeared in Chehalis during loading.susan R.
Customer did not leave a comment.Laurel S. | Overall Experience
Customer did not leave a comment.Heidi W. | First Impressions
Customer did not leave a comment.Jeanne P. | Overall Experience
Loved the covered bays for moving. The added carts to help with moving were great too.Mildred S. | Overall Experience
Customer did not leave a comment.janice b. | Overall Experience
Customer did not leave a comment.Heather F. | Online Move In
I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.Jedediah S. | Overall Experience
Clean, convenient. The shuttle carts are a big bonus.David B. | First Impressions
Customer did not leave a comment.pamela t. | Overall Experience
Amazing people and very friendlyAngelina P. | First Impressions
Customer did not leave a comment.Benjamin W. | First Impressions
Customer did not leave a comment.Jonathan P. | Online Move In
Customer did not leave a comment.Dan S. | First Impressions
Clean, secure and safe.terry m. | Overall Experience
Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!ROSA M. | First Impressions
Love the handcarts, makes moving so much easier. The manager was very nice and helpfulHeather S. | Online Move In
The employees have consistently been helpful, courteous, and have provided great customer service.Heather B. | Online Move In
Customer did not leave a comment.Laurel S. | First Impressions
The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured hereVeronica S. | First Impressions
Customer did not leave a comment.Jeffrey S. | Online Move In
Customer did not leave a comment.Judith R. | First Impressions
Customer did not leave a comment.Kelli V. | Overall Experience
Customer did not leave a comment.Dixie M. | Overall Experience
Customer did not leave a comment.Dan K. | First Impressions
Customer did not leave a comment.ANTHONY F. | First Impressions
The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.KEITH R. | Overall Experience
I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.Karen H. | First Impressions
Great Customer service and knowledge.Elaine S. | First Impressions
Customer did not leave a comment.Jesse L. | Overall Experience
Customer did not leave a comment.June A. | First Impressions
Customer did not leave a comment.jack l. | Overall Experience
Customer did not leave a comment.janice b. | First Impressions
Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in readyJaculyn V. | Online Move In
Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.Robert M. | First Impressions
Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.JOSEPH D. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Everyone I spoke with were very friendly and helpful.Janice D. | First Impressions
very professional, would highly recommendJeanne P. | First Impressions
Great attitude of all involved.Kenneth S. | First Impressions
Very knowledgeable and pleasant to work with.,Rebecca B. | First Impressions
Very professional and helpfullJeanne P. | First Impressions
Great!William A. | First Impressions
The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.Heather B. | First Impressions
The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting upNancy C. | First Impressions
I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!Deanna J. | First Impressions
Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good jobJOSEPH D. | First Impressions
All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right sidewayne b. | First Impressions
Great customer service. Friendly, very accommodating and beyond my expectations.Paige L. | First Impressions
I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptableTERRANCE B. | Overall Experience
Fabulous Costumer Service...Deanna B. | Overall Experience
We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!Judy C. | Overall Experience
Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. AgainBarbara K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!