Customer Reviews for U-Haul Storage of Cumming

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Cumming

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Daniel W.
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Customer did not leave a comment.

Cory S. | Overall Experience |
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We had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .

Frank T. | Online Move In |
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De'Mon is wonderful! Very helpful staff!!

Anna M. | Overall Experience |
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The staff was very friendly, and extremely helpful.

thomas O.
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Customer did not leave a comment.

Ron S.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

William H. | First Impressions |
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De’Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.

sarah D.
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Employee was super friendly and made the whole experience quick and easy. Highly recommend

Michael H.
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All expectations were met

Sergey G.
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Good Company.

Jonathan W.
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Customer did not leave a comment.

Ronald N.
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Customer did not leave a comment.

Kelly M.
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I called Byrds U haul in Dawsonville and they didn't have a truck but she helped me find one on Keith Bridge U haul. The guys that helped me check in and out where awesome and very helpful.

Kevin M.
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This is an awesome Uhual location to work with. Lance and everyone goes out of their way to make renting from them a great experience!

Cory S. | First Impressions |
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Customer did not leave a comment.

James P. | Overall Experience |
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De’Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y’all.

Angela F. | Overall Experience |
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The manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.

Alex B. | First Impressions |
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The young man on the counter was excellent.

Eartha D.
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Make sure that the contract that a customer receives is the correct one. I received the wrong one and when I returned the vehicle nothing could be done. This caused unnecessary stress because I didn't really know what to expect later when the other person returned with the other vehicle.

DOROTHY W. | Overall Experience |
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Customer did not leave a comment.

Kevin M.
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I rent from this Uhaul location often. They are wonderful to work with! James and the whole Uhaul team goes out of their way to make my rental experience as easy and stress free as possible.

STEPHEN P.
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No concerns

Kelly L.
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Customer did not leave a comment.

Joseph B. | Overall Experience |
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Customer did not leave a comment.

Jane C.
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Dorothy W.
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Stephen P.
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Need to ask people if they need a ramp. I needed one but wasn't aware there was not one with the truck I rented. Had to make a make shift ramp to get some thing in the truck. Other than that it was a good experience.

Patrick C.
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Second time in 1 week renting at this location. Always a pleasure to do business with.

Steven S.
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Mileage rates are too high (a dollar per mile).

Alexis Y. | First Impressions |
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Kyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.

Tylor G.
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Customer did not leave a comment.

Tony H.
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Customer did not leave a comment.

KEVIN K.
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Great service - staff was spot on.

Justin B.
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Customer did not leave a comment.

ROBIN H.
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Customer did not leave a comment.

John M.
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Fix the passenger side rear view mirror. It kept moving.

Patrick C.
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My customer service agent was extremely friendly, knowledgeable and helpful. It's always a pleasure at that location and I appreciate it. It's great to be able to get in and out so quickly.

Joe C.
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Customer did not leave a comment.

Anjanette L.
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Patricia G.
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William S.
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Customer did not leave a comment.

MASOOD A. | First Impressions |
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Customer did not leave a comment.

Tim S.
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Easy pickup and drop off.

Jason U.
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We had no issues with the facility or the equipment. I had a problem with our bill. I called customer service about three hours after I picked up the truck to find out what would happen if I return the truck after the 8 hours I had reserved it. The representative told me I was able to keep the truck for up to 24hours after the pick up because the $19.95 rate was for the whole day. I decided to return the truck at 4:20pm of the following day, less than 24h after it was rented. When I got the bill in an email I saw that I was charged for two days. Very disappointed of the wrong information I was given because if I knew I would have returned the truck before the initial 8h I had reserved it for. I would like a refund of that extra day and the extra day of coverage please, these fees were wrongfully charged. Thanks

Veronica R.
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Customer did not leave a comment.

Dennis G.
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won-jae K.
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Excellent customer service.

Md Zahirul B.
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Kyle was more than helpful. I highly appreciate the way he helped me since I haven't driven any truck. But he explained everything and walkthrough the control of the 26 feet truck.

Harold L.
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Lance is always friendly, fast, and helpful! It's always a great experience at this Uhaul location.

Lindsey S.
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Manager on duty was very nice and helpful. Great job on both ends.

sharman S.
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Keep up the good work.

WON K.
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Excellent service.

Renee W.
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Mileage rate was high

William R.
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Customer did not leave a comment.

GRADY H.
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Customer did not leave a comment.

KURTIS P.
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Customer did not leave a comment.

jeanne p. | First Impressions |
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From the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.

cathy s. | Overall Experience |
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Very good experience for the couple of months I needed to store some things in order to work on the house.

Jack O. | First Impressions |
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Customer did not leave a comment.

Tom N.
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RONALD W.
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Customer did not leave a comment.

chirag P.
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William R.
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RICHARD L.
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Leslie V.
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Brian P.
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Lock up the overnight drop box so people do t have to come back in the next day to drop off keys!!! I was able to drop off truck but not keys and had to take more time off of work to drop keys off in the morning.

JOHN V. | Overall Experience |
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Staff was fantastic and always very helpful!

JEFFREY C.
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Great service ~ great truck to rent ~ great people working at this location. I will use them again...10 out of 10 in my Book!

Carol L. | First Impressions |
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Customer did not leave a comment.

Hector P.
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Customer did not leave a comment.

Robert Q.
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Service was excellent. Very curteous and efficient.

Matthew R.
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DeMon and the rest of the team at the 3060 Keith Bridge Rd. location have always treated me well and have been a pleasure to do business with. I rented trailers multiple times from this location while I lived in Cumming and had a positive experience every time.

James S.
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I had to go to 3 locations to find the equipment I needed. This was despite making a reservation beforehand. You owe me 50 dollars. The guy in cumming was fine but he left the store for 20 minutes with me the only person inside.

William R.
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Customer did not leave a comment.

Carey H.
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Heidi C.
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Kelly N.
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the rule in the contract were not made clear regarding when the truck should be returned. I've rented from the location 3 times in the last 6 weeks and this rule was never explained.. this resulted in an extra day rental charge on my last rental. very deceptive and dishonest in my book. Spoke with a person at this location and they had absolutely no sympathy, frankly just didn't give a crap.

Johnnie R.
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Customer did not leave a comment.

Carey H.
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Edward M.
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Michael W.
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Kyle was knowledgeable and helpful.

Jude R. | Overall Experience |
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Very Friendly and helpful Staff. Very clean and easy access to the storage.

melinda C.
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Customer did not leave a comment.

James D.
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I returned the trailer Friday evening, no assistance from staff. I got there about 15 minutes before they closed, but I would have appreciated a little help. Nope 8:00 locked the doors and just took off. Just put they trailer over there. Yeah thanks pal. UHaul return center had called me early in my rental and asked if I could turn the truck in early. I said I would try. I hustled to get the truck offloaded on Sat morning so they could make their commitment On Sat when I turned the truck in, I also returned 4 bags of unopened blankets and per the sign at the place where I rented from thought I would get a credit. "Only pay for what you use". The rep at the return location said I'd have to take that up with the people I rented it from as if that was some other company. I've never heard of that. Yeah I'm standing here lying to you pal. I reminded him that I was also turning the truck in 24 hours before it was due, at their request, and they would rent it out again for a block of time I had already paid for. He didn't care. You call me up, ask for a favor, I hustle to comply, but when I want a fair shake in return. Not interested. I didn't care for the rep's attitude but I wasn't going to stand there and argue with him. Oh and by the way - you might want to think about THANKING a customer. Not a word. So I'm not going to get in a row over blankets, or anything else. But I doubt I will be back to U-Haul if I can avoid it.

RYAN G. | Overall Experience |
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Customer did not leave a comment.

Gary C.
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Great staff, friendly, helpful and knowledgeable.

James S.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Gary E.
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Customer did not leave a comment.

Tonjaih J. | Overall Experience |
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Customer did not leave a comment.

Latonjaih J.
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Customer did not leave a comment.

David T.
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Caught the clerk/agent on a bad day when we arrived to turn in our equipment five minutes before closing time. He said he was headed out and told us to use the app to return our equipment. He did not tell us using the app would incur a late fee -- because we were technically returning the equipment "late." We were on time, the guy just had other plans and left work at 5p on the dot without helping us process our return. Disappointing.

Anna D.
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De was incredible. His customer service skills are the best. He made sure our car was good to go. Checked the fuses under the hood and got the lights working (in the rain). Will definitely recommend this location.

Michael P.
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Helpful staff/1 keep it up!

sharon m. | Overall Experience |
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The entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. Thanks!

Duane R.
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Customer did not leave a comment.

Lionel S.
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You need to provide a warning or information if the towing vehicle has anti Collison rear braking.

Joy C.
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Extremely nice informative employees that went out of their way!

Kathryn P.
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The young man that helped us was friendly and knowledgeable. He even hooked and unhooked the trailer for us.

Justine G.
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The young man who helped me, was excellent in knowledge & interpersonal relatedness!

Ricardo P.
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Customer did not leave a comment.

Kelly N.
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the cargo area hadn't been cleaned from the prior customer and stank like manure or some such material had been transported........

jerry b. | First Impressions |
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Customer did not leave a comment.

Sheldon B.
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Nothing that I can think of. The gentleman we rented the truck from was fast efficient and took care of business and we were out of the office in a very short time. It was a pleasure doing business with this U-Haul store.

Adam D.
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Customer did not leave a comment.

Alexander G.
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Very friendly staff and helpful

SCOTT W.
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Returning the equipment was easy, except for the fact the person working there did not check it in when received. I was charged a $20 "after hours" fee although it was returned prior to closing. The location does not answer the phone, so it took 45 min of calling to finally talk to someone and have them correct the billing error.

christopher C.
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The guy that runs this place should be pulled up into your upper management. He has his shit together more than anyplace I have ever seen.

Michelle L.
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My husband did this and I was not present for the exchange but he told me he was greeted by an employee who was very professional about the return. He helped my husband remove the trailer from our vehicle and they both took pictures during the inspection of it. There was no damage so everything when smoothly.

Alexander G.
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Employees are very helpful

Raymond K.
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5 star rating, great customer service, friendly staff, the process was seamless

Ronald G.
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Customer did not leave a comment.

Roneil W.
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Customer did not leave a comment.

Michael Z.
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Customer did not leave a comment.

Sherrie P.
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Darryl C.
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Tara M.
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Charles T. | Overall Experience |
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Customer did not leave a comment.

Thomas M.
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After hours returns should not be so difficult. Too many hoops to jump thru.

Phillip B.
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I misunderstood that vans were local only. The manager helped me maintain the reservation. Great customer service!

Matthew M.
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Very smooth and easy

Kurt B.
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Bottom line. I reserved a large 6x12 trailer. I got a 5x8. Rep indicated trailer was stolen. Honestly I dont buy it. The smaller trailer made the job FAR less efficient, and required multiple additional trips. No at all pleased. You would also think there would have been some sort of accommodation for this inconvenience...I was charged full price for the smaller trailer. Not great customer service.

matthew e. | Overall Experience |
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Customer did not leave a comment.

Tony M. | Overall Experience |
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SHANA S. | Overall Experience |
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The temperature in the climate controlled during the daytime hours were excessively higher than one would expect from a climate controlled unit (90 plus)

Ericka T. | Overall Experience |
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Great staff!! I love this location!

mike r. | First Impressions |
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The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.

Karen L. | First Impressions |
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Customer did not leave a comment.

Bailey S. | First Impressions |
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Da'mon and Jeremy went out of their way to make our experience amazing. We had a huge mix up on our storage facility and that is what led us to this location. They immediately jumped in and did all the could to make it work for us and make sure we were happy. They were extremely patient with us as we worked through which size storage we would need. They answered all of our questions thoroughly and never seemed annoyed that we were asking yet again, another question. It was a Saturday and they were extremely busy, but they were kind and respectful to all that entered and greeted everyone with smiles. I would recommend this storage facility again and again!

Jason W. | First Impressions |
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Customer did not leave a comment.

Shanna S. | First Impressions |
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Customer did not leave a comment.

Stephen K. | Overall Experience |
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Customer did not leave a comment.

Terry G. | First Impressions |
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Info provided to central online did not make it to local system, had to repeat

BRITTNEY C. | First Impressions |
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Very nice and efficient. Also took heed of social distancing guidelines which are important right now.

Ryley L. | Overall Experience |
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Customer did not leave a comment.

Van Buren E. | Overall Experience |
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Customer did not leave a comment.

Carol S. | Overall Experience |
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I cannot remember the name of the guy who helped us at your site, but he's got red hair and looks like a poster child for Ireland! He unhooked our trailer when we arrived, helped us get a storage unit that was suitable for our stuff and needs, and was the guy we talked to throughout our stay through making reservations to leave. On the day we left there was another guy there who was just as helpful - so you have a wonderful staff there. A great overall experience, nice job UHaul!

Andrea K. | First Impressions |
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Staff are awesome. Hours are lousy.

Madison C. | First Impressions |
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Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.

Sidney H. | Overall Experience |
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Great service

Melanie P. | Overall Experience |
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I had a fantastic experience with this Uhaul storage space. De’mon was always helpful, kind, and professional. Highly recommend.

James H. | Overall Experience |
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Fantastic experience with people that really care

Joseph D. | Overall Experience |
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Quality storage

Andrew E. | First Impressions |
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Good Experice so far

christopher C. | Overall Experience |
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Your manager there is awesome.

Harley S. | First Impressions |
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they were very helpful and friendly and explained things we had a question about we would recommend this facility to everyone as the are very friendly and are genuinely there to help people

chris s. | First Impressions |
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Everyone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxes

josh b. | Overall Experience |
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Thank you!

Matt B. | Overall Experience |
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Good storage

STEVEN I. | Overall Experience |
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Thanks again.

Niki H. | First Impressions |
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The manager is awesome!

Walter G. | Overall Experience |
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Very clean, everyone was nice

Anatoliy H. | First Impressions |
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Great service !

Erica C. | Overall Experience |
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Amazing staff and units! I was so happy with the service provided- the staff went above my expectations Highly recommend!! This Uhaul location will be successful!!!

William D. | First Impressions |
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Service was very professional.

Carol R. | First Impressions |
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The manager was wonderful and very helpful

Joe R. | Overall Experience |
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Good Value

Jim C. | First Impressions |
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Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.

Sandra B. | First Impressions |
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Everything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!

Clara F. | Overall Experience |
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This is the first time I was need of a storage unit & this was a very positive experience from start to finish. The people in your company were knowledgeable and kind, thank you!

Amos G. | First Impressions |
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I called in to reserve a parking spot for my car. Customer service sent me to a location that didn’t have a parking spots available. I was quoted $54.00 a month. Now I’m paying $144 a month for storag

Tonjaih J. | First Impressions |
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The attendant explained all fees and drove me personally to the unit.

RICHARD E. | Overall Experience |
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After 11 years I always felt my storage space was safe and secure. I appreciated the fact that I could access it anytime it needed to. I would definitely recommend this storage facility.

JOE C. | Overall Experience |
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I was there for roughly 7 years and everyone was always courtesy and helpful, very professional.

DARRELL Y. | Overall Experience |
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Good place good service

Clara F. | First Impressions |
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From my first phone call to renting my storage space the entire process was a breeze. Everyone was knowledgeable & kind, it was most defiantly a positive experience!

Jennifer C. | Overall Experience |
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Always good doing business here.

BRUCE W. | Overall Experience |
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Damon, Always provided me with excellent customer service. His staff was always friendly and helpful.

tim r. | Overall Experience |
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. When I 1st moved in I rented a truck from you haul had to leave my stuff there because they didnt take the lock offWhen I 1st signed up and paid the money they did not take the lock off for 2 days.

Gary W. | First Impressions |
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Was told they had a space for my 37’ RV and when I got there , they only had room for 25’. Then they couldn’t get me refunded. Found a place 10 miles away.

dawn p. | Overall Experience |
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Demond (I’m sorry if I spelled this wrong) is so polite and helpful. I’m sure the rest of the staff is as well, we just had the pleasure of dealing with him when we came in.

Mauricia W. | Overall Experience |
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The service at this location was UHAUL’s saving grace. Not sure if it was just Georgia and it’s Southern hospitality but my experience with UHAUL prior to this was just awful.

RAMONA S. | Overall Experience |
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I put my belongings in your faculty and the warf rats destroyed my property and The only thing that u Haul could said to me was you didn’t choose the apporiate insurance to cover you belongings .

Justin C. | Overall Experience |
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Staff was very unfriendly like we were bothering them

Sally H. | Reservation |
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Very friendly, great service. They provided exactly what I needed and answered all of my questions! This is a great place!

PAMELA R. | Overall Experience |
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Excellent experience with U Haul Storage of Cumming!! After 2 years of storing furniture and other home items, everything was as it was when it was placed in the unit. Friendly staff, too! Thanks!!

Suada N. | Reservation |
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Great services!!!!!!!

russell m. | Overall Experience |
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Staff was very helpful in querky situation when it was time to unload. Would most definitely refer and use again.

Naijie Y. | Overall Experience |
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Very good service ， staff very friendly ,thank you very much !

Derrick K. | Reservation |
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Great service

ASHLEY L. | Overall Experience |
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I will never in my life use uhaul storage again. The customer service was awful after the change in management. When Randy and Tonya were there the customer service was top notch but not anymore.

MARK C. | Overall Experience |
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I was there for over three years, stored my car there and some other items. NEVER ONCE did I have any evidence of rodents, and the renters on either side of me said the same.

Alan R. | Overall Experience |
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Efficient and courteous staff. Clean and secure facility

Laura B. | Overall Experience |
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Great experience!

Thomas L. | Overall Experience |
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7-7 is a little restrictive. But, could be worse.

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