Customer Reviews for U-Haul Storage of Downtown Mesa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Downtown Mesa

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Edward F. on

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When I dropped off the vehicle at 125 West Hampton Avenue. I went to the online log out and follow the steps to return the vehicle and when I was done with all the steps there is no key box to place the U-Haul truck key in. So I had to call the office number that was on the storage area door in which they had me drive another 2 miles to a nether location to drop off the U-Haul truck due to the corporate office did not know that that address but no longer in the service to drop off U-Haul trucks at.

Tarpza J. on

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The staff was extremely helpful, the storage units were extremely clean and the overall quality was excellent

Sarena P. on

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I called customer service for assistance, but received very little help. We had to figure things out for ourselves.

Thomas l. on

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I was lied to about size of unit and then because I had to get to airport for flight it forced me to get a unit twice the price because I had no time to search area for something I needed

edward M. on

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Always Excellent

ed p. on

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Good management

DAROLD D. on

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U had a hard time finding someone to let them know I was moving out.

Ernest L. on

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Very happy with overall experience. Thank you!

Janet H. on

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Friendly & helpful

Troy J. on

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Nobody answers the phone. Customer service couldn’t get in contact with them.

Christopher B. on

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Hire some effing workers. There was a line out the door for an hour. Why the f would I want to put myself through that ever again? There are other companies. Your storage units are crap, too.

Leah C. on

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Very easy to rent and access the unit. I hated there was a zero day grace period for the payments.

Olivia W. on

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The staff was always friendly and professional

Richard G. on

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Dropped the ball u haul on storage information. Records will reflect ! Proccedure at time of rental about storage access

Taylor M. on

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If it wasn't for the extremely rude staff, I would have rated my experience "excellent". But I was charged $69.90 TWICE and my unit was only supposed to be $43.95 a month. Staff wouldn't help me.

sherri j. on

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Information in an email from Uhaul indicated I could check in online and get an access code to the unit. This was not accurate. Please fix your info in emails to clients

Debra A. on

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I was locked out one time and had to go to a different office But I have always been treated with the best customer service.

Caryn R. on

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Everything was fine until I got broken into and the I got charged more for that month and nobody even notified me that it even happened.

Bret S. on

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There was some confusion with where I was to drop off truck and car dolly after a 1300 mile trip. Desmond calmly handled the situation and confirmed why Uhaul has the best customer service!!! Thanks

christina h. on

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Do not appreciate the assumption of a moveout without notification especially since I paid for a full month and was really only a week into the new monthi f that. We would have continued using it.

Janice D. on

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None

ROSA R. on

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Thank you for a good and easy experience I will recommend uhaul to all my family and friends

Tessa G. on

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Your team is very professional and helpful. It’s always stressful to move and they have gone above and beyond in their efforts to make it easy.

Surlena S. on

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Great customer service !

Jason D. on

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It was a good affordable storage facility.

Kirk G. on

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Great experience.

Tessa G. on

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Thank you

steven s. on

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nice

angel l. on

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Good service

Janice D. on

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Awesome customer service

abid a. on

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Employees are very helpful, overall a very good experience.

DENNIS I. on

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Great deal for a trailer, with 30 days storage included. Staff was helpful and professional

RICHARD W. on

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Custiomer 15+ years, rented as many as 11 large storage units. On Friday I arrived to find that their office was closed, my access fob and keycode would not work. No notice, no access. Terrible !!

rebecca w. on

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Great customer service and rear facilities. Many thanks!

rebecca w. on

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Great customer service and a tidy and perfect site. Many thanks!

Donnie E. on

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I needed just 2 more days to have all the money and they wouldn't give it to me 2 days they sold my stuff tues I get paid thurs. Now the one and only picture I had of my late son is gone. 2 days

charles l. on

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No trash cans near the front of the facility and im being charged a cleaning fee

carter l. on

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Very easy no navigate website and reasonable prices. Everything I needed to know I was able to find out through the website. This is my first time renting a storage unit.

Ronald G. on

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Everybody was great and helpful!

Bill H. on

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I didn't need the unit so i have no comments

Norma M. on

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Great professional Service! Very good answers and excelent guide for what kind of truck size I need for all my stuff and storage unit measurements 😃 They know exactly what are they doing 👍🏼😃

Becky B. on

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Uhaul is always my go to since I moved to AZ in 2001

Jason D. on

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Good experience!

Terry Ann L. on

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The manager Kevin was very very unprofessional and rude. I finally could not deal with him at all and had to go to another office to get my problem resolved.

Debra J. on

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The ridiculously slow office: waits of 15 minutes or more, to simply turn in my card were a huge drawback. For anything you don't need a human for, it is fine, otherwise be ready to wait.

raymond t. on

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Great experience, no complaints.

ellen m. on

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great service!

Justin J. on

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Although the location appeared secure. It looked like someone may have tried to break into our unit. And no the door didn’t just come off the tracks like we were told. It looked different when we came