Way too many furniture pads in my opinion were provided. Really a perfect experience. I now tell everyone I know that â€œif you are considering a move, U-Haul is the best way to move.â€barbra B.
U-Haul Storage of Eau Claire
U-Haul Truck Share 24/7© Location
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Despite having paid for the unit, when I arrived at the unit several weeks later, it had been rented out to another client. I was told it was because I hadn't used the unit immediately. It shouldn't matter if I left the unit empty or not. If the space is paid for, it shouldn't be rented to another client. I was able to sort it out, but there was certainly time lost. I had arranged for stuff to be loaded into a truck and moved. Belongings had to be unloaded in the garage while we waited to gain access.LAURAN L. | First Impressions
Customer did not leave a comment.colleen j. | First Impressions
Customer did not leave a comment.Jim N. | First Impressions
The manager at the Moore St/Hastings Way U-Haul location in Eau Claire was extremely helpful. I was very pleased with my overall experience.Richard S.
in the midst of moving my mother in law into a new facility and needing storage quickly, I have had to work with movers, starage, phone transfer, change of address, insurance, ...the list goes on and we are in the middle of covid. I have to say, without any doubt, that UHaul was by far the easiest oto work with and best by far customer service. Thanks for making this part of a move go so well. Andrew really did an awesome job making this a great experience.Dan s. | First Impressions
Customer did not leave a comment.Julianna P. | Overall Experience
Came into some financial trouble and the manager Andrew was very helpful in the process making sure I didn't loose my belongingsJoshua C. | Overall Experience
William and everyone I interacted with at UHAUL pods in Eau Claire were amazing. Friendly, helpful, and genuine nice people. they cared about my belongings and their service was amazing.Rebecca R.
The prices seem slightly sneaky and not 100% upfront, but the facilities are nice and secure.seth g. | First Impressions
Customer did not leave a comment.Jessica C. | First Impressions
Customer did not leave a comment.Deborah C. | First Impressions
If not for Andrew and Bobbie this would have been poor at best. Uhaul is very difficult to work with at regional and website levels. We rented a 26 ft and 20 ft trucks, 4 u boxes and 3 storage units. There were hiccups on all these areas with web or regional contacts. Again Andrew and Bobbie at Eau Claire saved the day. Wesley from Como in St Paul was also great with delivering the uboxes.Glenn M. | Overall Experience
U-Haul is very willing to work with you. I had several situations where I needed payment extensions and had other various issues and they helped me resolve those issues. I would 100% recommend!!Skye K. | Overall Experience
The movers on both ends were great, and everything arrived in good condition.Jessica B.
Customer did not leave a comment.Mike D. | Overall Experience
Customer did not leave a comment.Mike D. | First Impressions
Customer did not leave a comment.Peter P.
Overkill on security. Put an access gate on fenced property. Alarm goes off even when properly logging in.Glenn M. | First Impressions
When doing an on-line quote, more clarification of charges would be helpful. Quote indicated a delivery charge, but didn't clarify it was to drop off the empty box, then another charge for a non U-Haul company to deliver it at the ship to location, and yet another charge for them to pick it up after was emptied.Randall S.
Customer did not leave a comment.Steve A. | Overall Experience
Andrew and his employees were very helpful and professional throughout the entire process.Robert B. | Overall Experience
Customer did not leave a comment.Taylor M. | Online Move In
Andrew Wagner was an excellent store manager. Incredibly professional, helpful, and kind.Lucy J. | Overall Experience
Customer did not leave a comment.Janel L. | Overall Experience
Customer did not leave a comment.Mara D.
Nothing. Overall, this was a great solution for us to get us moved during a Pandemic. We were able to minimize contact, move at our own pace and Uboxes provided us with a cost-effective way to store our items while we searched for a new home.Jari B.
Customer did not leave a comment.Dennis T. | Overall Experience
Kali was wonderful to work with and was a tremendous help in trying to deal with a unit issue (my daughter, not U-Haul!). I thank her and U-Haul for being so helpful and easy to work with!Thomas W. | Overall Experience
Had a significant amount of issues setting up the ubox (i dont believe it was eau claire's fault though just the geberal hotline) i origibally reaerved the box to be dropped of on a monday pucked up on a tuesday. Sunday before comes turns out uboxes dont deliver on sunday or monday. Set up the appointment for tuesday pick up wednesday. Got a call saying that their equipment broke and either it has to come on a different day or has to come via trailer (we couldnt do it any other day as we were moving 1,500 miles to nevada that Wednesday morning). They called and said wait trailer has to be picked up same day otherwise it wont meet the guaranteed delivery. Five minutes later get a call from the same person saying hey cross that we do have to pick it up wedensday. There was just a significant amount of either changes or miscommunication that lead to not a great overall experience. It was fine but a significant hassle.Ryan H.
Andrew is great to work with. Knows his business and very helpful.Robert B. | First Impressions
Customer did not leave a comment.Elaine A. | Overall Experience
Very happy with U-haul & plan to be going to U-haul for any other future needs. The customer service is great. At least at the Eau Claire self storage they do work with you and are flexible.Lilyanna M. | Overall Experience
Customer did not leave a comment.Christopher B. | First Impressions
Overall my experience with U-Box was excellent. My only complaint is that I got way too many furniture pads for a single box, and they ended up getting in the way (6 would probably have been enough, 12 definitely would have been). Otherwise, would 100% recommend U-Boxes for long distance moves.Allison B.
Staff was very fast and helpful had me in and out with storage in under ten minutesJoshua C. | First Impressions
Andrew is a great manager and problem solver.chris d. | Overall Experience
The person that took my order was very vague about how to move in. She did not mention first month free. Said I need to check in morning of. So I did that and got set up over the phone. Went to unit number was in tape about one inch tall could not find at first. No lock inside.Sandra J. | First Impressions
Customer did not leave a comment.Alejandra A. | Online Move In
Maggie & Andrew are both so nice, professional & a step above the best!Anglea P. | Overall Experience
Very reasonable, affordable, straight forward, positive experience during the nightmare of moving. Thanks guys.Rita L. | Overall Experience
No issues at all. We have used Uhaul storage several times in the past and will continue to use them for future storage and moving needs.Rachael B. | Overall Experience
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Scott H. | First Impressions
Customer did not leave a comment.Adam M. | Overall Experience
Wonderful place with professional and friendly customer service at the location on Hastings. Storage facility is secure, clean, and has many benefits that no where else around here can offer. I truly cannot recommend them more.Brennen S. | Overall Experience
Although Andrew was exceptional when initially renting truck and securing the storage unit, the move out process and completing transaction was ridiculous. I called four times, on hold for almost 10 mins. each time no resolution, finally rec'd this survey so assume my storage unit check out process is now complete? However no one could communicate that to me when I called 4 times to ask why I was receiving emails for a late fee.Amy P. | Overall Experience
The Eau Claire, WI location is understaffed. It took me 4 hours to be able to contact someone to find my U-boxes that were in storage because my reservation was lost. I was hung up on multiple times when trying to find my U-boxes. I will not use this service again. The manager, Andrew, at the Eau Claire location was very helpful when our reservation was found. Please get this location more staff so this doesn't happen to more people.Lauren M.
Andrew and the staff were great to work with.Will recommend this facility to everyone!Chris P. | Overall Experience
Customer did not leave a comment.Castor S. | Overall Experience
I spoke directly with the manager and he was awesome. We were thrilled that you had a special 1 month free program for our college daughter. You made it sooo easy and you now have a customer for life! P.S. I've been telling everyone about the amazing offer from U-Haul. Thanks, ChrisCHRIS C. | Overall Experience
Customer did not leave a comment.Randall F. | Overall Experience
Everything worked out great, the only issue I had was the online app with billing...it shows you have a 00 due with 00 upcoming. The day it’s due it becomes late... You all need to fix thatRobert V. | Overall Experience
Great experience. I was in a 2nd floor unit which I was concerned about. The elevator and carts still made it easy to move everything, and the facility was clean and well organized.Glenn K. | Overall Experience
Customer did not leave a comment.Ameer C. | Online Move In
Customer did not leave a comment.Greg G. | Overall Experience
I had to call several people and got transferred every time I called to more than one person. I had set up my u haul box to be picked up on a day at 12, but then got called and said they are unable to do that and had to move the pick up date but I had previously talked to two workers confiriming that day. It seemed there was not good communication at all between the workers and had to call numerous times before to get everything set up. Not just three times, but 9 times!Matthew F.
The manager, Andrew, at the Eau Claire, WI store was exceptionally helpful. His level of customer service was absolutely mind blowing. So kind, professional, and helpful. Very impressed. Will recommend.Lucy J. | First Impressions
Very professional staffGreg G. | First Impressions
This is a fantastic U-Haul...top customer service, advice, and care. Super clean, very well organized, and easy in and easy out. They also have a beautiful new storage facility that is terrific. Andrew the GM of this location and his team are tops in my book...Thank you for your help on a challenging move day....Craig S. | First Impressions
Amazing experience, we checked in at the Hastings St. location by the GM. He was friendly, helpful & informative. We arrived at the Self Storage on Moore St. The facility is clean, organized & easily accessed! I would utilize U-HAUL for future storage needs!elizabeth C. | First Impressions
Customer did not leave a comment.Mariah B. | Online Move In
The whole lock out/alarm system is confusing at first.Lilyanna M. | Online Move In
The manager Andrew is awesome. He was helpful and very polite. The type of customer service that keeps me coming back, and would absolutely recommend!chris d. | First Impressions
Andrew, the General Manager of the store, was very professional, helpful, and polite. U-Haul won my business for rental trucks and for storage lockers in Eau Claire. This was my best rental experience, and I would highly recommend this store. Thank you!Glenn K. | First Impressions
Very clean facility. We felt comfortable leaving our property in the storage unit knowing it was secure and safe from being damaged. The free use of the flat bed carts were an additional bonus helping move everything in.Amy S. | First Impressions
Customer did not leave a comment.Amy P. | First Impressions
The manager i dealt with was extremly respectful and just made us feel like friends walking through the door. The only complaint i have was that because of unforseen reasons we were assigned to a unit that wasnt ours and then had to wait on hold for over an hour to speak to someone who apparently didnt know anything. After having to go back to the store and speaking with the same manager quickly handled the situation and seemed genuinely sorry for the troubles we had. My rating negitively to the company but would give that manager 5 stars all the way around for handling a bad situation and making everything better.Virginia B. | First Impressions
The latch on the door was difficult to closeDavid M. | Overall Experience
Tell my you box arrived... One it took a day to find out where it was... No one said anything about a guaranteed delivery or anything after they lost my box???scott J.
Customer did not leave a comment.paul m. | First Impressions
Customer did not leave a comment.mike l. | Online Move In
The GM was wonderful and I was very impressed with the facility!!Katherine D. | First Impressions
Overall it's been good. Had a few issues with drop box/pickup dates and charges. However with one call Courtney, Carlie, and Ken usually resolved issues Right away! That was Amazing! Now just waiting for u-box to arrive at destination. Prompt and professional!!Elizabeth O.
Straight forward, affordable, convenient, first month in storage unit free, free lock. Looking forward to working with U-Haul again in the future! Thanks guys!Rita L. | First Impressions
Very clean and safe storage facility. First 30 days are free and the staff is amazing! I’d recommend this location to anyone.Kali S. | First Impressions
The process was very easy and entirely online. I was able to rent, gain access, and start loading my unit within an hour. Very smart operation!Bradford P. | Online Move In
Great. Couldn't have been better.Larry P. | Overall Experience
Customer did not leave a comment.Shea T. | First Impressions
Customer did not leave a comment.Judy K. | First Impressions
Customer did not leave a comment.Mitchell K. | First Impressions
The staff I had the pleasure of meeting where amazing and helped me a lot when I was dealing with the stress of moving, I very much appreciate the help of andrew specificallyvictoria d. | Overall Experience
There were some technical difficulties with their computer system, it got stuck processing while checking in and then checking out. But the lady who helped us check out took off part of our bill to compensate so that was nice.Alyssa S. | Overall Experience
The staff was extremely helpful both for my move-in and my move-out. They made policies very clear in a polite and professional way. The storage facility itself was well-maintained and surprised me with conveniences like supplying moving carts and a clean bathroom. I would recommend this facility to others and I already have.Sam M. | Overall Experience