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KENNETH PCustomer Reviews for U-Haul Storage of Ferndale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U haul site to send photos of where I wanted Pods dropped was difficult to use, I was unable to do it. Otherwise EXCELLENT service, Savannah is the Best.
Maurice FThe man that helped us- I think his name was Thomas. He was excellent!! So kind and helpful. Just a great guy.
Jennifer JNothing!!! The experience I had was top notch!!. The young Lady that helped me was knowledgeable, professional.!!!! Thank you!’
KENNETH PPleasure dealing with Savannah at this location.
RICHARD CTomas was very friendly, helpful and accommodating. Thank You!
Michael GEvery person that we dealt with at the facility was friendly and helpful. They were beyond polite, indicating their happiness to work there and help people. Above our expectations. We would definitely recommend them to others.
Laurel R | First ImpressionsThe staff at this fa ility exceptional. I was greated by name, always friendly and helpful. I would recommend and have to anyone who needs a secure place for storage.
Johanna D | Overall ExperienceEveryone I've met at this location are very knowledgeable in their day to day operations. Kind , courteous and helpful. Outstanding service , thank you !
Raymond MI should have had another container. I guess my 2 bedroom home is more than a 2 bedroom apartment. My fault I didn't get an extra. The people doing the deliveries/pick-ups were great.
Lynn EKeep up the good work
Ann FStaff here is super friendly and helpful I will return here for future storage needs
Felix S | Overall ExperienceThe staff was absolutely great, very professional and nice.
LYLE Mgreat experience
JOSEPH Lcant think of anything Everyone did a great job and we had a great experience.
JOSEPH LVery friendly service. Thank you!
KATARINA PThe worker named Thomas was very polite and very energetic. He was happy to be at work and happy to help. First time at this location and one of the most friendly and professional I have seen. Would travel out of my way to use this location if needed.
REID HThe staff here were great, very knowledgeable, helpful, and patient. When I showed up my box was ready to go and when I returned they met me outside and were very friendly and helpful. Thank you all again!
SAVANNAH YGood customer service nice people work with
ILYAS FVery friendly on picking up and super easy and convenient drop off.
RADLEY MAmazing service, great equipment. Would rent from this location next time! Very competent staff.
Robert KThe customer service man (cantr remember his name) was so friendly and helpful that I would like to give him a personal shout out. He went above and beyond. He was very personable also.
Patricia ZEverything was great! Pickup and drop off were very smooth and easy.
LAUREN GNot put locks in the storage units automatically. I had my own and my sister accidentally thought I had bought the new lock that was on the floor and opened it. I wasn’t charged but still. I had also questioned if I had pre-purchased it.
VENESSA GThe local Ferndale location was outstanding. The national support seemed a little disjointed though.
Mindy MNothing every thing was great
JASON JThe manager was friendly and thoroughly professional.
Lester MSavannah is the best! You need to keep her. She’s always so helpful and friendly and goes above and beyond to make sure that you’re comfortable and have help when you need it
Mark Z | First ImpressionsVery fast, got me out in 10 minutes.
JOSHUA QUnbelievable customer service!! Moving is always stressful but Savannah made our day go above and beyond our expectations! We unloaded a U-haul into a U-box and she made sure everything was ready for us, we were even able to return the U-haul truck at the same location which saved us so much time. Thank you so very much!!
Nicola BSavanna was amazing. Her and the team’s customer service was exceptional. The office was really busy and they made sure each of got the services needed and made the situation pleasant. This team should be the face of what UHaul represents.
Floyd H | Overall ExperienceSavanah is always prepared, a clear polite communicator, knowledgeable.
Aaron LEverything was great… The customer service was really good… Help me so much and the transition of moving thank you
Stephen V | Overall ExperienceVery helpful staff!
Michael GThe delivery team was great. They were quick and friendly.
Elizabeth AStaff, for both piickup and drop-off were competent, courteous, and professional.
STEVEN BGreat job well done
krista m | Overall ExperienceSavannah is so helpful!
Michael GSavannah that works there is amazing. You guys are lucky to have an employee such as her. I can’t say enough good things about Savannah.
Susan HThe very best of the best. This location exceeds all of my expectations each and every time. Superior management to be sure. A credit to your organization.
Samuel HCarson. Savanah and cap were awesome … they helped us out so much will be back and recommend for sure thank you
STEPHEN VCarson in the Ferndale location on Barrett Street was awesome. Did a great job so helpful… Great experience.
STEPHEN VSavannah Yazzolino treated me so well! I am disabled and was moving quick... My house sold quicker than I thought and Savannah got me into a perfectly sized storage unit for 2 months. She did not try to upsell or be pushy in any way. She was a pleasure to work with and I would highly recommend and of my friends or family to contact her if they needed any Uhaul related stuff / storeage. She was so great, I rented the moving truck from her facility also. Uhaul should hire more people like Savannah.
Will Z | Overall ExperienceEverything you are doing now. Everyone is so friendly and helpful. Thank You so much for having a truck available for me. Have had No problems with Savannah. Thank you again
KATHRYN SVery professional. Ferndale took care of me in short notice, made sure the trailer was hooked up properly and was accommodating with its return. I’ll be back…
SCOTT SYour general manager, Ms. Savannah Yazolino, is always the consummate professional. She is attentive, courteous, and very patient. Associating with her has always been the high point of my experience with U-Haul. I will continue to use U-Haul for all my hauling and towing needs, and I hope to see Ms. Yazolino when I do.
Samuel HNothing. It was outstanding.
DANIEL CThe U-Box was a day and several hours late.
Kevin Mgreat Friendly staff
DAVID ASavannah was awesome to deal with
John MEvery staff at both ends of the journey gave amazing service.
DENIS HToo much noise coming in the cabin. Need some improvements so the person riding can hear each other or enjoy the peaceful journey.
SWARN GI couldn't believe how quickly I was in and out and had my storage unit rented. Savannah at the Ferndale location is amazing. I could tell that she is very good at her job as well as organized and her customer service is amazing.
Jason S | First Impressionsyou guys did great, thank you
Jeff WEvery office manager has been helpful from when I started with Andrew and ended with Savannah. Thank you to the kindness of the current staff of Savannah and Carson.
Inger L | Overall ExperienceExcellent job by the team!
SCOTT ISavannah has incredible customer service skills. She is always ready with a smile and gets the job done.
STEVEN ESavannah is a hard worker! She goes above and beyond, always calm, capable, and cheerful. Give her a raise!
ROBERTA MThe staff was always helpful and friendly. Access was almost always easy except when semi trucks were unloading and they are working to fix that. Savannah helped me the most often and she was always happy, friendly helpful and polite. She is an ideal customer service employee.
David S | Overall ExperienceWish I knew the persons name that helped me, but he was absolutely amazing! Very helpful, and knowledgeable. Helped me hook up the trailer, and when I brought it back, backup into its space and then helps unhook it. For my very first time ever backing up a trailer he made sure I had the help I needed.
Stephanie SThis was, I believe the second time we rented from this location and the process was very smooth and easy. We only needed the truck for about an hour and we were lucky enough that there was one available for us without an advance reservation. It worked out very well. Thank you to all on the support staff.
JONATHAN PThe truck was very rough riding and shook as if it was falling apart. Major truck problems.
J DThe woman who helped me with the return was awesome
CARL SExceptional service.
Vanessa BI've had no major issues with the storage unit. The lighting isn't the best in the unit itself and I had the unit on the far side with hardly any lighting by it. Plus with the construction going on blocked easy access to it but Savanna helped me move the moving truck to my unit &has always been super helpful! ..I would have kept and left the few things i had in my unit but when I was notified of the price being raised I decided to pull them out. I just can't afford to keep the unit so I decided to get rid of the few things I had left in the storage. I think if I ever get another storage I'll look for a heated unit because some of my things got ruined by mold or just from being stored in it. Thanks for all the help this was my first time using a storage unit! Btw The outside can use a leaf blower lol there was a big pile of leafs by my unit 😄
Cassandra K | Overall ExperienceGreat people for checking in and out!
DEAN LFriendly. Competent and easy to work with.
SHANNON BThey had problems running my credit card. Employee said they were having computer problems. Checked with my bank, my card was fine.
DAVID WThe gentleman that helped me was friendly and professional.
CHRISTOPHER CGuy today was awesome dealt with him on a U-Haul van about a month ago and he was awesome then wonderful place to rent equipment for moving and hauling equipment thank u very much
KENNETH PKeep up good work.
THOMAS HNothing. I thought the staff and physical plant were great as is.
GREGORY MI had a pleasant transaction with Savannah she was very professional she knows her job I would highly recommend U-Haul on Barrett road in Ferndale Washington to anybody. David Van Duisen
DAVID VGreat manager and staff. Highly recommend Uhaul of Ferndale, Washington.
Jason S | Overall ExperienceNothing
MATTHEW MSavannah was awesome, professional, courteous and accommodating! She made the process quick and easy!!!
GEORGINA GVery helpful and accommodating. Would recommend to others moving. Easy to rent a truck.
CURTIS N | Overall ExperienceThe young man on staff when I arrived to drop off the one-way rental was amazingly professional and helpful. He is excellent at his job and deserves commendation.
michael p | First ImpressionsThe unit I had was on the back of that property and difficult to access with all the rental trailers on either end. Everything else was great!
Gina M | Overall ExperienceStaff was very helpful, quick, and friendly.
Melinda W | Overall ExperienceSavanah is amazing. I dont know how she and the rest of the team do it all.
Pascal S | Overall ExperienceHelpful and professional employees
Pascal S | Overall ExperienceAll staff has been exceptional. It's always a pleasure to see Savannah. She always knows exactly what I need.
CYNTHIA H | First ImpressionsRate increases happened to often and availability for smaller units nonexistent
John W | Overall Experiencerecent rent raises too often
THORE E | Overall ExperienceVery helpful and nice
TAUNI D | First ImpressionsThe staff were friendly and helpful. Online reservations were easy. Access to the unit with a trailer is not possible due to a very large pile of leaves and debris on one corner as well as other trailers being stored on the other building corners. My particular unit is also in a location that isn't visible to the office or roadway and is poorly lit. A flashlight is required to unlock the unit.
Gina M | Online Move InSo far so good
Dean P | Online Move InThe manager is always so helpful and on top of things. She keeps the place running smoothly and clean. Very NICE!!!!!!!
DAVID G | Overall ExperienceThe manager there was second to nine very competent and explained everything so I understood it all no questions she covered everything and you should really think about possible regional manager for her. Anyway thank you
Matt M | Overall ExperienceWhat an excellent team you have there at that facility a manager is so on top of her game. She made everything so simple. Easy to understand. I felt really comfortable and had no problems at all and these days that’s kind of rare, so yes you don’t want to let her go matter fact, I’d give her a raise.
Matt M | First ImpressionsGreat experience
PAUL L | First ImpressionsSavannah Is an amazing GM of this U-Haul storage facility. She makes the process of renting, setting up, and using the storage facility very easy. Plus, she makes sure that it is a top rate facility.
Rand L | Overall ExperienceThe manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.
Paul L | First ImpressionsStaff attendant was very helpful.
Bob F | Overall ExperienceSavannah was very helpful and nice, crew was always so friendly too
Edna B | Overall ExperienceSavannah is amazing. She is always helpful and available to answer any questions I had about my storage space and truck rentals. Savannah was courteous and professional during our interactions and is an excellent representative of U-Haul in Ferndale.
Kathy K | Overall ExperienceUhaul storage staff person, Savannah, is amazing. She has always been professional, knowledgeable, and available whenever I have dropped by to access my unit. I feel so fortunate I choose to store my things with UHaul at this location.
Kathy K | Overall ExperienceThank you Savannah for being so helpful, I appreciate you!!
Edna B | First ImpressionsI was told there would be a disc lock included with the unit rental It was very difficult as I expected the lock to be in the unit and the facility was closed when i moved in I was very disappointed as I had to leave without locking the unit
Pascal S | Online Move InSavannah was the greatest. She's amazing
Nicole N | First ImpressionsThe U-haul staff are very friendly and helpful.
PEIMING H | Overall ExperienceSavannah Yazzolino was great to work with. She is efficient, professional, knowledgeable, and friendly. I've had a few experiences with U-Haul that made me wary of renting from this company. My experience with Savannah changed my mind. I especially appreciate working with someone who does what they say they will do, so that I don't have to try and figure out what did or didn't happen. I'm glad Savannah was the manager during my storage rental at Barrett Road U-Haul.
Judith N | Overall ExperienceWe both have a dachshund.....nuff said.
Brandy T | First ImpressionsThey where nice and helpful
Donald L | Overall ExperienceSavannah was great on every level. Knowledgeable, kind, professional. Impressive levels of multi-tasking; handling MULTIPLE customers, while being courteous and maintaining customer service levels. She is an asset. She knew how to manage the computer, the app, etc. !!!! She should be a trainer for your organization. H
Holly H | First ImpressionsGreat Customer Service!!! Savannah has GREAT customer service!!!!
NICHOLAS D | Overall ExperienceSavannah was super, and provided clear directions and options. I have talked w Uhaul corporate and more for almost two decades regarding company and personal moves. As a bio-defense company working with the military, clear plans and availability are crucial. I would count on Savannah to manage anywhere. She even understood being “called in” the last week. We will be back to this facility specifically because of her. Our civilian unit is being relocated in the area, all have been directed to call her for storage and rental needs. Fantastic individual and professional to meet - We hope Uhaul facilitates her path for further success and professional development. We will act as a government/contractor based reference.
Davis L | Overall ExperienceThere were some communication issues (phone issues I think) but once I got there Savannah was a great help with the process of moving my belongings from the u-boxes to a self storage unit. She’s great!
Terri M | First ImpressionsFriendly staff, excellent service!
ROBERT L | First ImpressionsSavannah was great. Very customer service oriented, friendly, knowledgeable and a pleasure to work with. Employees are what make companies successful and Savannah is an asset for your company.
Gabriele C | First ImpressionsThank you to Vanessa. Great customer service, knowledgeable and friendly.
Angela S | First ImpressionsSavannah was very helpful with our needs. She even called to verify that we were ready to check out of out unit & Ubox.
Paul L | Overall ExperienceSavannah is amazing. Friendly yet professional. Informative and anticipated my needs. Impressed by her ability to manage great customer service when it got suddenly busy AND while she was assisting an especially needy customer.
CYNTHIA H | First ImpressionsSavanna Was so helpful & kind with our moveing in needs. Thanks
Paul L | First ImpressionsSeveral items were missing when I was in the larger storage. I moved to a smaller storage. And things were okay. I moved to another storage closer to my home. I will miss Vannesa
Linda H | Overall ExperienceI have been here for 10 years and worked at this location. I believe it is safe to assume I really like this particular facility. I am here by choice not lack of options.
Diana C | First ImpressionsAmazing. They helped me get into a storage fast.
Donald L | First ImpressionsI have been a customer here for 10years. I am always satisfied with the customer service I receive from the U-Haul employees.
DIANA C | Overall ExperienceThe gal that was working was great very professional and helpful and ;loved her hair
Dawn A | First ImpressionsThe storage unit was very clean with easy access and great staff. They were very quick with their responses with any questions we had. We would definitely recommend them!!! And plan to use their services again in the future. Thank you!
Sola C | Overall ExperienceI can highly recommend UHaul Ferndale. Staff is friendly, helpful and efficient and the site is clean, organized and safe.
Susan L | Overall Experience.My expience at your facility in fern dale was excellent. The person l talked to was really friendly and accommodating . I would use your facility again and recommend it to anyone requiring a storage unit. Thank you for making things as easy as possible. Sincerely. Karen Kramer
DONALD K | Overall ExperienceGood service and clean. Thank you for the service.
LINDA M | Overall ExperienceFriendly and professional service.
Rolando R | Overall ExperienceUhaul’s automated systems are really problematic, but at this individual location, Marcus was extremely helpful; he went above and beyond to make sure that the transaction went smoothly in the face of many technical challenges.
AnneClaire M | First ImpressionsI had a good experience at this location. The only thing I wasn't totally happy with was that I checked out of my unit but my unit was not prorated for time I was there. I paid a full month but moved out 3 weeks early. I didn't think it was fair to not have my money returned, especially since most storage units in the area are unavailable and this would be rented out quickly.
Alyssa M | Overall ExperienceVennesa Welcomed me with a smile!! She was very sweet and joyful even after a long hot day. She made sure I had everything ( lock and key, boxes etc. ) before I left. This place also was the cheapest in town that I could find and with availability ( won't last long) . Am a happy renter. Thanks uhaul!
Kelsey D | First ImpressionsHelpful, friendly staff!
Elizabeth M | Online Move InThe staff was alway friendly and willing to work with me if I had a problem. Aimee was amazing!! Thank you Errin
Errin B | Overall ExperienceThe staff was very helpful in making suggestions on how to handle our storage needs. We are moving from out of state and need temporary storage during the process of settling in. We have been able to down size from a large storage unit to a U-Box while we wait for our booksheves to arrive. We were happy that the staff was able to accommodate our needs so quickly.
Camille K | Overall ExperienceThank you Amy You truly have awesome customer service skills!! Its so appreciated in these trying times ♡ thank you again
MELINDA B | First ImpressionsAs a customer seeking access to my former drive-up 10×20 storage unit (232), I found that the linear area along side the building (approximately 3-4 feet out from the doors/wall) is in need of attention. Due to the topography of the driveline, it is where water and, ultimately, soil and mud accumulate rendering clean and challenging access to those units.
EDGAR S | Overall ExperienceTabatha and Amy were helpful, friendly, professional, and great to work with. I'm glad I chose this particular location!
Judith N | First ImpressionsAsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable
Marilyn P | Overall ExperienceEasy to use
John W | Overall ExperienceAndrew was excellent, well prepared, great customer service.
Elizabeth S | Overall ExperienceAndrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.
CHERI M | First ImpressionsVery clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.
JILL T | Overall ExperienceThe only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.
Marilyn P | First ImpressionsI would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.
JULIA W | Overall ExperienceOne of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff
JEFFERY K | First ImpressionsMy husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena
Steve S | First ImpressionsFelt like family..
Sasha H | First Impressions24 Hour gate access would have been nice. The owner of the facility was very professional.
Cody P | Overall ExperienceThe staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.
Matt M | First ImpressionsThe customer service at this location is impeccable -- over and above what i have found at so many places lately.
Abigail S | First ImpressionsThe staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.
Johanna D | First ImpressionsThis is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Thank you.
Marilyn P | First ImpressionsAndrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean
Kenny K | Overall ExperienceThe facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Thank you!
Teri M | Overall ExperienceThe staff is amazing!!
Tara W | Overall ExperienceAaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.
Paul D | First ImpressionsThe only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL 😁😁
Terri R | Overall ExperienceManagement was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!
Joy J | Overall ExperienceAndrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan
SUSAN M | Overall ExperienceWe are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.
Joseph C | First ImpressionsThank You
Chris D | Overall ExperienceCheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I’ve interacted with at this facility have always been polite & helpful.
Victoria B | First ImpressionsFriendly and helpful staff
James C | Overall ExperienceWas told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.
Steven S | Overall ExperienceVERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.
Mark P | First ImpressionsThaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!
Geraldine S | Overall ExperienceU-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage of ferndale has friendly, helpful staff. Thank you!
Francisco G | Overall ExperienceWould be better experience if rates didn't go up so often
robby d | Overall Experiencegreat communication and very clean facility. Thank you for all your help.
DEBBIE A | Overall ExperienceCheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren’t done correctly and made things happen. I can’t say enough Nice things about her and her customer service skills.
Nina K | Overall Experiencethank you for all your hard work keeping up the storage faclitys and maintained it.
KIMBERLY H | Overall ExperienceGabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.
DEREK P | Overall ExperienceThe two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.
sam m | First ImpressionsSuper nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)
jennifer b | First ImpressionsIt is absolutely impossible to get a hold of anyone at this location, and i was charged a $20 return fee right after i booked the storage and i was told I shouldn't have been charged, but nothing was ever done about it.
Dustin H | Overall ExperienceI rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.
dave b | Overall ExperienceConvenient location. Well-managed property. Clean storage units. They had lots of packing supplies!
Claudia G | Overall ExperienceA+++ service above and beyond excepional
Charles w | Overall ExperienceManager Phillip was professional and very helpful.
Nick Z | First ImpressionsA good experience.
Darla W | Overall ExperienceThank you
Mary O | Overall ExperienceAll great
Evelyn O | Overall ExperienceVery friendly and helpful.
Elissa H | First ImpressionsOne of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!
mesa c | Overall ExperienceI would use this facility again in a minute.
James P | Overall ExperiencePhillip was the best. Very much help.
Steven R | First ImpressionsJULI who’s located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!
mesa c | First Impressions-
Donna C | Overall Experienceto expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices
Rebecca S | First ImpressionsNext time I need storage I'll be coming back to this facility. Great all around experience.
Derek H | Overall ExperiencePleasant, and very, very helpful !
James F | Overall ExperienceI have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!
AMY P | Overall ExperienceVery pleased! Thank you!
April T | First ImpressionsThe owner was very helpful
Julie N | Overall ExperienceEverything was great! Nice and clean, professional staff!!
monica r | Overall ExperienceU-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.
James H | Overall ExperienceHad a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service
Markie G | Overall ExperiencePhillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.
Jan N | Overall ExperiencePhillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.
Jan N | Overall ExperiencePhillip is great to work with.
andrew m | Overall ExperienceWe loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!
Jaclyn K | Overall ExperiencePhil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!
nora b | Overall ExperienceThe whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.
laura w | Overall ExperienceAppreciate the great service.
David H | Overall ExperienceThe staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!
David S | Overall ExperienceThank you
Renee V | Overall ExperiencePhillip was awesome. I even commented when we were driving away how great the customer service was.
Ryan B | ReservationAwesome service I'd be happy to recommend to anyone. Thanks so much.
david l | Overall ExperienceI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!
Scott L | Overall ExperienceI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!
Scott L | Overall ExperienceFriendly and helpful
Janice S | Overall ExperienceI was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.
laurie b | Overall ExperienceTerrible experience with ubox. No consistency bewteeen uhaul customer service and it’s many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.
James S | Overall Experienceflaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances
Lee B | Overall ExperiencePhilip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.
Ashlyn J | Overall ExperienceNever had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.
MARILYN L | Overall ExperienceHours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.
sylvia m | Overall ExperienceSuper friendly and helpful. Excellent customer service.
sylvia m | Overall ExperienceGreat thanks
Jennifer M | Overall ExperienceCared for by staff and easy process after a long move.
RANDY E | Overall ExperienceThe manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!
BRADY P | Overall Experience