Thanks Andrew
Ryan M.Customer Reviews for U-Haul Storage of Ferndale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was great, equipment was ready and in great condition. Overall excellent experience!
Catriona V.Aimee is wonderful! Customer Service Extraordinare!
William G.Nothing! Everything was great!
Sandra F.Best experience I've ever had with U-Haul. Friendly, Prompt, and Very Helpful Staff. Highly Recommended !! Russ
RUSSELL S.Position trailers so that customers can hook up and pull straight out instead of having to back out.
Edward W.Andrew went above and beyond customer service, not only tackling a truck dumping fuel but taking care of the emotional needs of my family and ultimately being the reason we made it to our new home.
Tanya C.Great service, I have rented here previously and they treat you very well.
Sandy K.Great
JOHN C.U-Haul makes a misleading claim about its U-Box service. Due to the framing, the actual length is approximately 93.5" We designed a project based on 95" and built it to fit exactly. It was a complete debacle.
Jim A.Great Customer service. Very friendly and helpful. The truck was clean and worked perfectly. The check in and return was fast, friendly and fairly priced. The service was great
Mark R.Andrew is amazing and consistently goes above and beyond to deliver an exceptional customer experience. This is the second time I have worked with him on a rental and he is the reason I will be returning to this location even though it is a little further from my house than other locations.
Justin S.AsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable
Marilyn P. | Overall ExperienceEasy to use
John W. | Overall ExperienceAndrew was excellent, well prepared, great customer service.
Elizabeth S. | Overall ExperienceAndrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.
CHERI M. | First ImpressionsNothing I can think of. It was simple, straight forward, quick in and out, reasonably priced. And nice people, efficient, helpful humans.
Christie G.The staff were extremely helpful and friendly.THANK YOU!!!!! :) I really appreciate you making a huge move much easier knowing the truck was one piece i did not have to stress over.
amy H.Nothing at all the Ferndale location was very pleasant and helpful and great to work with
Robert G.Andrew and Amy are amazing! Moving stinks. Moving from coast to coast really hurts... Working with Andrew to select the right equipment and supplies was super easy. He also helped us work through more than a few curve balls that popped up along the way before we could leave town. No matter if you are moving local or from coast to coast, Andrew is the man to help you have a smooth experience and get the job done right every time! I just wish he was still local to my new home so I could continue to do business with him. Thanks Andrew for everything!!!
Dale H.Very clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.
JILL T. | Overall ExperienceAndro is very nice person
Parbachan S.The only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.
Marilyn P. | First ImpressionsFor me the service was EXCELLENT!
helen S.I would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.
JULIA W. | Overall ExperienceOnly one negative. The passenger side mirror was folded in. I had to stop and put in proper position. Everything else was fry.
Larry K.I followed instructions on the U-Haul app and was charged $20 for an incorrect drop off location. When the location I was dropping off at called the manager of where I picked up- the manager was angry and not helpful.
Nathan H.This uhaul location was great, however my overall uhaul experience was terrible. I had reserved a truck at a different location, showed up and they didn't even have any trucks. I then went to a second location, they had the truck but it wouldn't start. Barrett road was my third try, they came through and it worked out. However, I'm not happy because I had to pay for all the extra miles because it was completely across the county.
Kevin A.One of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff
JEFFERY K. | First ImpressionsI just want to say I wish every customer service employee was as professional and honest as Andrew Haldane, the general manager at U-Haul Storage of Ferndale. He actually went out of his way to drive to us and return lost money!!! $357.00 AND offered us 50% off our next vehicle. Thanks again Andrew
Linda S.Very friendly staff, great selection of supplies, organized and clean. One of the best facilities we have used.
Steven C.Andrew and team are excellent
Charles H.The cab smelled like cigarettes. It would be nice if UHaul had air deodorizers for the trucks.
Andrew M.My husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena
Steve S. | First ImpressionsThe clerk was so friendly and gave us the best customer service! She made the experience easy and plesant and fast!
James C.Andrew was great changing out trucks to get me one with a ramp. Truck worked well and drop off was a breeze.
Mark C.Drew and Aimee are amazing and very helpful. It was everything I needed and more!
Carol S.Felt like family..
Sasha H. | First Impressions24 Hour gate access would have been nice. The owner of the facility was very professional.
Cody P. | Overall ExperienceAndrew was very helpful and knowledgeable
Sandy K.I called on a Monday to set up the delivery of my uboxes. I was told on the phone that the soonest they could do was Saturday, and that on Friday they'd call me with a 2 hour window. I waited patiently and then never received a call on Friday. I called them around 5pm on Friday and was told there was no record of a delivery happening on Saturday, and I'd have to wait for Monday for delivery. A week of delays because Uhaul didn't "keep their promises with me" like the phone recording says every time it reminds me the call would be recorded. Had to get them delivered on Monday instead of a weekend which is extremely inconvenient. Uhaul essentially delayed my move-in by 2 weeks by being so slow to set up a delivery appointment, and then by not actually doing it.
Andrew H.All good. No adjustments need to be made.
Constance R.The Uhaul I used had 3/4 of a tank of gas when it was checked out to me but the check in papers said it needed to be 1/8 of a tank more at return. The engine had some noise it was making as well as the tow/haul button was stuck. When I parked it for check in it was 2 miles less on the odometer then when the rep turned it on to run it during check in. Odometer issues. Clean yes. Maintenance no. The front door to the office at this location is jammed and very hard to open. The employees were professional and courteous.
SHAYNE BERNARD V.The staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.
Matt M. | First ImpressionsIT WAS GREAT, Andrew was cheerful and polite and very helpful.
Melinda F.Alway super helpful and welcoming. Staff was easy to work with.
John Q.The customer service at this location is impeccable -- over and above what i have found at so many places lately.
Abigail S. | First ImpressionsJust a nightmare.
Abigail S.The staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.
Johanna D. | First ImpressionsGet the self check in process software problems corrected. Fortunately the local owner was on site and very helpful.
Michael W.Everything went super smooth. ✌
Valerie R.No suggestions for improvement. Just wanted to say thanks for the well-lit lot. I had to do an after-hours return and it was nice to have a well-lit area to do the online check-in process.
R K.Andrew, the owner was first class & made my experience hassle free, which is what I wanted. Definitely would get my business again
Stanley T.Manager was super helpful and friendly! Would totally recommend!
Holly H.I didn't drop the truck off. My friend did it.
KIMBALL RICHARDS B.Still have not received my final receipt with my actual charges. The link only shows the estimate when I rented it.
Kevin M.Professional service, clean truck, fair prices. I wish you had more storage spaces at your Ferndale location.
Timothy C.Andrew was amazing.
Ryan B.Very friendly and helpful 5 star rating
judy S.This is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Thank you.
Marilyn P. | First ImpressionsShe went beyond her responsibility in that I didn't have the plug for the trailer and she found one she could loan to me. Not only would I recommend her I will always come to uhaul for further rental needs
Michael J.Andrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean
Kenny K. | Overall ExperienceAndrew was a great help and very helpful.
Joseph K.I took the time to wash and clean the truck before returning it to the location from which I picked it up. I thought it only fair considering it was after hours of normal operation. All in all , a very good experience. Thank you.
William P.Everything was good very excellent customer service from all uhaul stores we have visited
Allen E.The facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Thank you!
Teri M. | Overall ExperienceI am sorry I don't remember the lady's name that helped me - she was friendly and very helpful. Thank you very much.
Stephanie E.The staff is amazing!!
Tara W. | Overall ExperienceOur experience with U-Haul was excellent! The only issue with the truck was that the brakes seemed like they needed some work. A lot of play in the pedal.
Shelley Y.Communication. I got multiple emails and messages saying my ubox had arrived, but when I got to the location it was still in shipping for about 4 more days and no one ever let me know.
Amber H.The manager Andrew and Aimee a staff member were excellent and communicative. Very much appreciate their service.
Alvynxeus D.Andrew and Aimee are terrific to work with. I have done 2 moves with Andrew including one from Austin , Texas to Lummi Island , WA
Christopher N.Please show up on time, please don't send threatening emails saying you're in lien for non payment when customer has paid, pls don't give false info on where boxes will be delivered.
Cindy H.Owner Andrew refused to contact Harley for my refund after I stating she requested him (Andrew u-haul owner) to call her for the process of the refund. He stated “Oh, knowing them they already processed itâ€â€¦.. they never did until the 29th and I turned my trailer in weeks before. Do not trust u-haul or the owners they do not care about you or the contract just the money they get. Andrew seemed really excited to get my trailer a day early to then sell a contract for that same trailer to leave the very next day.
Micheal S.Great service and well maintained equipment.
Christopher P.Both Amy and Andrew were very pleasant and professional. A very positive experience, and I will certainly use them again.
Richard H.Make your equipment available closer to home. Mount Vernon is on the I-5 corridor why have I had to drive over 40 minutes the last three times I have used your trailers?
Peter B.Aaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.
Paul D. | First ImpressionsI didn't have a bad experience at U-Haul. The workers were very nice and dealt with us in a timely manner. Didn't take long to get us what we needed.
Anna T.I originally had a reservation for the Meridian location. I called the day before to change my reservation to the following day. When I arrived to pick up the cargo van I had reserved I was told it had been cancelled. I waited for an hour for another truck or van to arrive. I was then told I had to drive to Ferndale to pick up. I was charged full price for the rental even though I had to drive to a new location and waste 2 hrs of my day, which was supposed to be used moving, dealing with Uhauls mistake. Not happy, I should not have been charged at all.
Monica S.The only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL 😁😁
Terri R. | Overall ExperienceAimee and the staff at Ferndale Uhaul were incredible! I continue to have excellent service, including with Uhaul Traffic, who helped me problem solve a dilemma with delivering my Ubox to a remote location. Aimee was especially understanding and made this particular move a positive experience.
JOCELYN R.Amy and Anthony were very helpful
Paul F.The on-line reservation system worked, but I had to call to confirm that the reservation had been made, and waited 20 minutes to get the answer. The program had locked me into joining the website and then would not recognize my new password. I would rate the on-line reservation system as poor.
KAREN S.Anthony's customer service was delightful and efficient, the truck was great, and available when we needed it.
JOHN H.In Sacramento, majority of Uhaul personnel did not understand how the computer programs work. It was a complete disaster. However, in Ferndale it was the complete opposite. Manager Andrew and his associate Aimee are both GEMs in your company.
Brent H.The best U-Haul customer service, cleanliness and helpfulness I've had, and I've been lots of places! Outstanding team effort!
John A.very friendly and professional staff. Quick check out and quick check back in. Place was very clean and inviting.
DAVID G.This was easily the worst experience I have ever had moving. There was constant confusion among staff, poor communication, and we were charged an outrageous amount with added additional fees every time we talked to someone. Our belongings arrived in Denver on 6/7 and we were told they would be delivered to Boulder on 6/12 (and charged the full amount at that time). When they didn't arrive, we were told “oh no, they aren't coming until 6/20†(TWO WEEKS after they had been in Denver. Then we were charged an extra delivery fee of $100, when we had been told we had already paid the full amount. I will never be using uhaul again. All this happened after our original uhaul truck reservation was canceled and we had to live without any belongings for a month. Also, the Uboxes themselves were in terrible shape with the doors nearly falling off. I'm very surprised they arrived in one piece. I used to love uhaul, but this experience has been horrible enough to turn me off for good.
Jacob I.Very unhappy. Would never recommend. My boxes were to be at my home on June 10th per Spokane office. I was informed when I got to Ferndale that there was no truck available to deliver until July 10, thus costing me another months rent and much inconvenience. But I could bring one at a time! 8 boxes later, 10 days later we had our things. Couldn't afford to hire help for that many days so my 77 year old partner and myself (70) unpacked them. We felt mislead and ripped off. Fortunately our last move. The staff at Ferndale was very helpful even if they were in the middle
Kathy E.Andrew & his team were friendly & professional. Thanks y'all.
Jonathan E.Management was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!
Joy J. | Overall ExperienceAndrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan
SUSAN M. | Overall ExperienceWe are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.
Joseph C. | First ImpressionsThank You
Chris D. | Overall ExperienceCheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I’ve interacted with at this facility have always been polite & helpful.
Victoria B. | First ImpressionsFriendly and helpful staff
James C. | Overall ExperienceWas told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.
Steven S. | Overall ExperienceVERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.
Mark P. | First ImpressionsThaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!
Geraldine S. | Overall ExperienceU-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage of ferndale has friendly, helpful staff. Thank you!
Francisco G. | Overall ExperienceWould be better experience if rates didn't go up so often
robby d. | Overall Experiencegreat communication and very clean facility. Thank you for all your help.
DEBBIE A. | Overall ExperienceCheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren’t done correctly and made things happen. I can’t say enough Nice things about her and her customer service skills.
Nina K. | Overall Experiencethank you for all your hard work keeping up the storage faclitys and maintained it.
KIMBERLY H. | Overall ExperienceGabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.
DEREK P. | Overall ExperienceThe two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.
sam m. | First ImpressionsSuper nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)
jennifer b. | First ImpressionsIt is absolutely impossible to get a hold of anyone at this location, and i was charged a $20 return fee right after i booked the storage and i was told I shouldn't have been charged, but nothing was ever done about it.
Dustin H. | Overall ExperienceI rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.
dave b. | Overall ExperienceConvenient location. Well-managed property. Clean storage units. They had lots of packing supplies!
Claudia G. | Overall ExperienceA+++ service above and beyond excepional
Charles w. | Overall ExperienceManager Phillip was professional and very helpful.
Nick Z. | First ImpressionsA good experience.
Darla W. | Overall ExperienceThank you
Mary O. | Overall ExperienceAll great
Evelyn O. | Overall ExperienceVery friendly and helpful.
Elissa H. | First ImpressionsOne of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!
mesa c. | Overall ExperienceI would use this facility again in a minute.
James P. | Overall ExperiencePhillip was the best. Very much help.
Steven R. | First ImpressionsJULI who’s located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!
mesa c. | First Impressions-
Donna C. | Overall Experienceto expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices
Rebecca S. | First ImpressionsNext time I need storage I'll be coming back to this facility. Great all around experience.
Derek H. | Overall ExperiencePleasant, and very, very helpful !
James F. | Overall ExperienceI have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!
AMY P. | Overall ExperienceVery pleased! Thank you!
April T. | First ImpressionsThe owner was very helpful
Stephen N. | Overall ExperienceEverything was great! Nice and clean, professional staff!!
monica r. | Overall ExperienceU-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.
James H. | Overall ExperienceHad a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service
Markie G. | Overall ExperiencePhillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.
Jan N. | Overall ExperiencePhillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.
Jan N. | Overall ExperiencePhillip is great to work with.
andrew m. | Overall ExperienceWe loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!
Jaclyn K. | Overall ExperiencePhil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!
nora b. | Overall ExperienceThe whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.
laura w. | Overall ExperienceAppreciate the great service.
David H. | Overall ExperienceThe staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!
DAVID S. | Overall ExperienceThank you
Renee V. | Overall ExperiencePhillip was awesome. I even commented when we were driving away how great the customer service was.
Ryan B. | ReservationAwesome service I'd be happy to recommend to anyone. Thanks so much.
david l. | Overall ExperienceI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!
Scott L. | Overall ExperienceI sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!
Scott L. | Overall ExperienceFriendly and helpful
Janice S. | Overall ExperienceI was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.
laurie b. | Overall ExperienceTerrible experience with ubox. No consistency bewteeen uhaul customer service and it’s many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.
James S. | Overall Experienceflaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances
Lee B. | Overall ExperiencePhilip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.
Ashlyn J. | Overall ExperienceNever had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.
MARILYN L. | Overall ExperienceHours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.
sylvia m. | Overall ExperienceSuper friendly and helpful. Excellent customer service.
sylvia m. | Overall ExperienceGreat thanks
Jennifer M. | Overall ExperienceCared for by staff and easy process after a long move.
RANDY E. | Overall ExperienceThe manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!
BRADY P. | Overall Experience