Customer Reviews for U-Haul Storage of Ferndale

1,282 reviews

5484 Barrett Rd   Ferndale, WA 98248
(E Of I-5 Ext 262)

(360) 733-5555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 733-5555

5484 Barrett Rd
Ferndale, WA 98248
(E Of I-5 Ext 262)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.

JULIA W.  |  Overall Experience 
Rating:
5.0

Only one negative. The passenger side mirror was folded in. I had to stop and put in proper position. Everything else was fry.

Larry K. 
Rating:
1.0

I followed instructions on the U-Haul app and was charged $20 for an incorrect drop off location. When the location I was dropping off at called the manager of where I picked up- the manager was angry and not helpful.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Roderick K. 
Rating:
5.0

This uhaul location was great, however my overall uhaul experience was terrible. I had reserved a truck at a different location, showed up and they didn't even have any trucks. I then went to a second location, they had the truck but it wouldn't start. Barrett road was my third try, they came through and it worked out. However, I'm not happy because I had to pay for all the extra miles because it was completely across the county.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

One of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff

JEFFERY K.  |  First Impressions 
Rating:
5.0

I just want to say I wish every customer service employee was as professional and honest as Andrew Haldane, the general manager at U-Haul Storage of Ferndale. He actually went out of his way to drive to us and return lost money!!! $357.00 AND offered us 50% off our next vehicle. Thanks again Andrew

Linda S. 
Rating:
5.0

Customer did not leave a comment.

sandy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Very friendly staff, great selection of supplies, organized and clean. One of the best facilities we have used.

Steven C. 
Rating:
5.0

Andrew and team are excellent

Charles H. 
Rating:
5.0

The cab smelled like cigarettes. It would be nice if UHaul had air deodorizers for the trucks.

Andrew M. 
Rating:
5.0

My husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena

Steve S.  |  First Impressions 
Rating:
5.0

The clerk was so friendly and gave us the best customer service! She made the experience easy and plesant and fast!

James C. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Andrew was great changing out trucks to get me one with a ramp. Truck worked well and drop off was a breeze.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jeannie S.  |  Overall Experience 
Rating:
5.0

Drew and Aimee are amazing and very helpful. It was everything I needed and more!

Carol S. 
Rating:
5.0

Felt like family..

Sasha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

24 Hour gate access would have been nice. The owner of the facility was very professional.

Cody P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Andrew was very helpful and knowledgeable

Sandy K. 
Rating:
3.0

I called on a Monday to set up the delivery of my uboxes. I was told on the phone that the soonest they could do was Saturday, and that on Friday they'd call me with a 2 hour window. I waited patiently and then never received a call on Friday. I called them around 5pm on Friday and was told there was no record of a delivery happening on Saturday, and I'd have to wait for Monday for delivery. A week of delays because Uhaul didn't "keep their promises with me" like the phone recording says every time it reminds me the call would be recorded. Had to get them delivered on Monday instead of a weekend which is extremely inconvenient. Uhaul essentially delayed my move-in by 2 weeks by being so slow to set up a delivery appointment, and then by not actually doing it.

Andrew H. 
Rating:
5.0

All good. No adjustments need to be made.

Constance R. 
Rating:
4.0

The Uhaul I used had 3/4 of a tank of gas when it was checked out to me but the check in papers said it needed to be 1/8 of a tank more at return. The engine had some noise it was making as well as the tow/haul button was stuck. When I parked it for check in it was 2 miles less on the odometer then when the rep turned it on to run it during check in. Odometer issues. Clean yes. Maintenance no. The front door to the office at this location is jammed and very hard to open. The employees were professional and courteous.

SHAYNE BERNARD V. 
Rating:
5.0

The staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.

Matt M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

IT WAS GREAT, Andrew was cheerful and polite and very helpful.

Melinda F. 
Rating:
5.0

Alway super helpful and welcoming. Staff was easy to work with.

John Q. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Tammy V.  |  First Impressions 
Rating:
5.0

The customer service at this location is impeccable -- over and above what i have found at so many places lately.

Abigail S.  |  First Impressions 
Rating:
1.0

Just a nightmare.

Abigail S. 
Rating:
5.0

The staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.

Johanna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Get the self check in process software problems corrected. Fortunately the local owner was on site and very helpful.

Michael W. 
Rating:
5.0

Everything went super smooth. ✌

Valerie R. 
Rating:
4.0

No suggestions for improvement. Just wanted to say thanks for the well-lit lot. I had to do an after-hours return and it was nice to have a well-lit area to do the online check-in process.

R K. 
Rating:
5.0

Andrew, the owner was first class & made my experience hassle free, which is what I wanted. Definitely would get my business again

Stanley T. 
Rating:
5.0

Manager was super helpful and friendly! Would totally recommend!

Holly H. 
Rating:
3.0

I didn't drop the truck off. My friend did it.

KIMBALL RICHARDS B. 
Rating:
5.0

Still have not received my final receipt with my actual charges. The link only shows the estimate when I rented it.

Kevin M. 
Rating:
2.0

Professional service, clean truck, fair prices. I wish you had more storage spaces at your Ferndale location.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Andrew was amazing.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Very friendly and helpful 5 star rating

judy S. 
Rating:
5.0

This is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Thank you.

Marilyn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Dianna H. 
Rating:
5.0

She went beyond her responsibility in that I didn't have the plug for the trailer and she found one she could loan to me. Not only would I recommend her I will always come to uhaul for further rental needs

Michael J. 
Rating:
5.0

Andrew was a great help and very helpful.

Joseph K. 
Rating:
5.0

I took the time to wash and clean the truck before returning it to the location from which I picked it up. I thought it only fair considering it was after hours of normal operation. All in all , a very good experience. Thank you.

William P. 
Rating:
5.0

Everything was good very excellent customer service from all uhaul stores we have visited

Allen E. 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  First Impressions 
Rating:
5.0

I am sorry I don't remember the lady's name that helped me - she was friendly and very helpful. Thank you very much.

Stephanie E. 
Rating:
4.0

Customer did not leave a comment.

Verna G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Our experience with U-Haul was excellent! The only issue with the truck was that the brakes seemed like they needed some work. A lot of play in the pedal.

Shelley Y. 
Rating:
3.0

Communication. I got multiple emails and messages saying my ubox had arrived, but when I got to the location it was still in shipping for about 4 more days and no one ever let me know.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

The manager Andrew and Aimee a staff member were excellent and communicative. Very much appreciate their service.

Alvynxeus D. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Andrew and Aimee are terrific to work with. I have done 2 moves with Andrew including one from Austin , Texas to Lummi Island , WA

Christopher N. 
Rating:
4.0

Please show up on time, please don't send threatening emails saying you're in lien for non payment when customer has paid, pls don't give false info on where boxes will be delivered.

Cindy H. 
Rating:
1.0

Owner Andrew refused to contact Harley for my refund after I stating she requested him (Andrew u-haul owner) to call her for the process of the refund. He stated “Oh, knowing them they already processed it”….. they never did until the 29th and I turned my trailer in weeks before. Do not trust u-haul or the owners they do not care about you or the contract just the money they get. Andrew seemed really excited to get my trailer a day early to then sell a contract for that same trailer to leave the very next day.

Micheal S. 
Rating:
5.0

Great service and well maintained equipment.

Christopher P. 
Rating:
5.0

Both Amy and Andrew were very pleasant and professional. A very positive experience, and I will certainly use them again.

Richard H. 
Rating:
3.0

Make your equipment available closer to home. Mount Vernon is on the I-5 corridor why have I had to drive over 40 minutes the last three times I have used your trailers?

Peter B. 
Rating:
5.0

Aaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.

Paul D.  |  First Impressions 
Rating:
4.0

I didn't have a bad experience at U-Haul. The workers were very nice and dealt with us in a timely manner. Didn't take long to get us what we needed.

Anna T. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

I originally had a reservation for the Meridian location. I called the day before to change my reservation to the following day. When I arrived to pick up the cargo van I had reserved I was told it had been cancelled. I waited for an hour for another truck or van to arrive. I was then told I had to drive to Ferndale to pick up. I was charged full price for the rental even though I had to drive to a new location and waste 2 hrs of my day, which was supposed to be used moving, dealing with Uhauls mistake. Not happy, I should not have been charged at all.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE ANDRE S. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Alastair L.  |  First Impressions 
Rating:
5.0

Aimee and the staff at Ferndale Uhaul were incredible! I continue to have excellent service, including with Uhaul Traffic, who helped me problem solve a dilemma with delivering my Ubox to a remote location. Aimee was especially understanding and made this particular move a positive experience.

JOCELYN R. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Amy and Anthony were very helpful

Paul F. 
Rating:
4.0

The on-line reservation system worked, but I had to call to confirm that the reservation had been made, and waited 20 minutes to get the answer. The program had locked me into joining the website and then would not recognize my new password. I would rate the on-line reservation system as poor.

KAREN S. 
Rating:
5.0

Anthony's customer service was delightful and efficient, the truck was great, and available when we needed it.

JOHN H. 
Rating:
1.0

In Sacramento, majority of Uhaul personnel did not understand how the computer programs work. It was a complete disaster. However, in Ferndale it was the complete opposite. Manager Andrew and his associate Aimee are both GEMs in your company.

Brent H. 
Rating:
5.0

The best U-Haul customer service, cleanliness and helpfulness I've had, and I've been lots of places! Outstanding team effort!

John A. 
Rating:
5.0

very friendly and professional staff. Quick check out and quick check back in. Place was very clean and inviting.

DAVID G. 
Rating:
1.0

This was easily the worst experience I have ever had moving. There was constant confusion among staff, poor communication, and we were charged an outrageous amount with added additional fees every time we talked to someone. Our belongings arrived in Denver on 6/7 and we were told they would be delivered to Boulder on 6/12 (and charged the full amount at that time). When they didn't arrive, we were told “oh no, they aren't coming until 6/20” (TWO WEEKS after they had been in Denver. Then we were charged an extra delivery fee of $100, when we had been told we had already paid the full amount. I will never be using uhaul again. All this happened after our original uhaul truck reservation was canceled and we had to live without any belongings for a month. Also, the Uboxes themselves were in terrible shape with the doors nearly falling off. I'm very surprised they arrived in one piece. I used to love uhaul, but this experience has been horrible enough to turn me off for good.

Jacob I. 
Rating:
5.0

Very unhappy. Would never recommend. My boxes were to be at my home on June 10th per Spokane office. I was informed when I got to Ferndale that there was no truck available to deliver until July 10, thus costing me another months rent and much inconvenience. But I could bring one at a time! 8 boxes later, 10 days later we had our things. Couldn't afford to hire help for that many days so my 77 year old partner and myself (70) unpacked them. We felt mislead and ripped off. Fortunately our last move. The staff at Ferndale was very helpful even if they were in the middle

Kathy E. 
Rating:
5.0

Andrew & his team were friendly & professional. Thanks y'all.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Daisy S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
4.0

A little bit of a runaround but service and product was great.

Randal U. 
Rating:
5.0

misplaced my wallet in the truck. Staff worked really hard to find it in the cab when I couldn't find it. I really appreciated the effort it took to find it. Thanks again

MARK R. 
Rating:
4.0

Customer did not leave a comment.

KIM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessika G. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
4.0

Customer did not leave a comment.

Malcolm E. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

We love U-Haul. Thank you for helping us make our move seamless especially after our initial movers fell through.

daysha B. 
Rating:
5.0

My customer service experience with Aimee was wonderful. She was patient with me when I was running late and barely made store closure. She helped look at different options to fit my needs. She was pleasant and friendly. I never felt rushed or bothersome - you have an excellent employee!

Katie M. 
Rating:
5.0

Staff members were friendly and efficient.

BABE Q. 
Rating:
5.0

Andrew, the manager, was excellent. He was kind, efficient, and knowledgeable. I hope you know what a great asset you have in him.

William C. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

The manager of this location served us well. He was very helpful and extremely pleasant to deal with. We have several UHaul's in our surrounding area and we have used all of them in the past several years. We will use this location in Ferndale, Wa in the future as it has been the best experience of all. Thank you!

Russell D. 
Rating:
5.0

female sales associate was exceptionally helpful, and friendly.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Koren T. 
Rating:
5.0

Andrew and his Team are Fabulous and a Dream to work with. Always there with a smile and a helping hand whether to open or the door or paperwork. I will be passing the word that hes the Best .I will be coming to Andrew and crew for all my storage and moving needs. They truly are Amazing. You really should go check them out/

JOY J. 
Rating:
5.0

Great customer service! Manager very attentive. Definitely recommend and come back here again!

SONIA C. 
Rating:
5.0

I registered online for smartphone pickup. When I got there phone said it was available but no truck matched the number. I had to go inside only to discover that the "supervisor decided to hook it up to a trailer" which I did not order. The attendant then had to back out my online order and restart from scratch twice, due to conflict issues. This was not convenient. The excuse was given that it was the computer system. This was either a cover-up of the supervisor's mistake or the online system needs radical improvement.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

The general manager, Andrew Haldane, was by far the best U-Haul employee I have ever worked with. I tried to call the U-Haul hotline a few times and I wasn't quite getting what I needed. I decided to stop by the ferndale location in person and Andrew made sure I had everything I needed. I would definitely recommend this location and will continue to use it for all my future needs.

Benjamin Y. 
Rating:
4.0

Customer did not leave a comment.

Jack H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor B.  |  First Impressions 
Rating:
5.0

We are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandy h.  |  First Impressions 
Rating:
5.0

VERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.

Mark P.  |  First Impressions 
Rating:
5.0

Super nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)

jennifer b.  |  First Impressions 
Rating:
3.0

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Rebecca S.  |  First Impressions 
No reviews have been submitted for this location.

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