Customer Reviews for U-Haul Storage of Fremont

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Fremont

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Charles B. | First Impressions |
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All aok

Paul F. | Overall Experience |
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Very well run facility. Tammy in the office took care of all my needs with renting a 10 x 10 unit and made arrangements for a van rental and a few weeks later a truck rental. Had a glitch with getting in the gate after hours one night, but called the number posted on the keypad and heard back from Stacy the GM in a few minutes and gained access. Would highly recommend this business to anyone needing storage or truck rental.

brian h. | First Impressions |
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The guy I dealt with was awesome

Richard I. | First Impressions |
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Customer did not leave a comment.

Daniel W.
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Online 24/7 reservation was a nightmare and on live staff was rude, disrespectful and cancelled my reservation over personal pettiness. Their handling of the situation cost me money and valuable time. I will NEVER use online pick up of a U-Haul vehicle again and probably will never use U-Haul services again. The attitude of the personal REPRESENTING U-Haul was nothing short of appalling and down right negligent.

Tracy S. | Overall Experience |
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Customer did not leave a comment.

Pamela B. | Overall Experience |
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Customer did not leave a comment.

Peter T. | First Impressions |
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Janine T. | First Impressions |
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Customer did not leave a comment.

Allyson H. | First Impressions |
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The woman who works there opened the door for me, greeted me with a smile and a happy face. I wasn’t sure what size of unit I wanted to rent so she asked if I didn’t mind walking she would show me the units. I was able to rent just the right size for my needs. I accidentally left my license there and I received a call from her telling me she found my license which I didn’t even know I lost. What a nightmare when I’m in the middle of moving. She certainly helped meet throughout my visit and even after I left.

Clifford W.
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Customer did not leave a comment.

Leslie R.
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Brian M.
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Your mobile check in system is slow and cumbersome. It constantly returned messages saying the system was too busy and to try again. It shouldn't take 30 mins to do what I can do with a human in 5.

Karen L.
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Customer did not leave a comment.

Leanne M.
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Small quiet office. Elissa was terrific. Very patient and attentive with me as a first time renter. Instructions were clear and the whole sign in thing online was a little daunting at first, but I really liked it. I was on the road 25 years and was a bit skeptical at first. UHaul has done a good job there.

Samantha T.
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I had a horrible time they where not open on the weekend so I had to use the 24/7 online and Pick up which was a nightmare I was at the for over an hour during drop off and pick up the online creat account was horrible. U need to get more ppl on the phones and at the locations this made my moving experience horrible I was moving into the late hours of the night bc I was stick there for an hour during up pick trying to reach ppl on ur phones then I couldn't even get the account to come up when I dropped if off so that was even worse so I just locked the truck and out the key back inside the box and left since it was almost 10 at night

Brooke L.
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Customer did not leave a comment.

Danielle R. | Reservation |
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Katie was super helpful, knowledgeable, and personable. Getting in and out of the storage facility was straight forward and simple. There seems to be plenty of safeguards in place to prevent theft.

Melanie B. | Reservation |
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Bruce T. | Overall Experience |
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Clean, secure and inexpensive. I would use Budget Storage again without hesitation.

Kathy G. | Overall Experience |
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The facility was exactly what I needed, and the best price in the area. The staff were super helpful and friendly. I would recommend or use this place again!!

Nicholas S. | Overall Experience |
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Super friendly and helpful

Pamela S. | Overall Experience |
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I requested to have someone removed from being able to enter my unit and this wasn’t done so they were able to take half of my belongings without anything I could do legally.

No reviews have been submitted for this location.

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