Customer Reviews for U-Haul Storage of Interbay

9480 reviews

2601 15th Ave W   Seattle, WA 98119
(1 mile South of the Ballard Bridge)

(206) 285-0860

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 285-0860

2601 15th Ave W
Seattle, WA 98119
(1 mile South of the Ballard Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The checkin and return process was very professional and both employees were nice and very courteous. Their customer service was excellent

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

SABATINO G. 
Rating:
2.0

The shocks on the vehicle I drove were practically nonexistent, and the after hours drop off was not possible. Moreover, I was not informed about the lack of ability to drop off the vehicle after hours and I was shamed for having a problem with it the next morning. Will be using other companies in the future.

WILLIAM K. 
Rating:
5.0

This site is awesome, convenient and well maintained. The staff was super friendly, funny and very helpful. We had an unexpected situation happen during our rental and they went out of their way to help us thru it all. Will definitely be back to this location to rent next time!

Yenew K. 
Rating:
4.0

Customer did not leave a comment.

Theresa V. 
Rating:
5.0

Very friendly and personable

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Carlos Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

Jo-Ann C. 
Rating:
5.0

Customer did not leave a comment.

Hana T. 
Rating:
5.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

Such great service! Fast, friendly, efficient. Couldn't be happier. Price was right, as well.

Bennett M. 
Rating:
1.0

The guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.

Ethan A.  |  Overall Experience 
Rating:
3.0

When returning the uhaul the personnel was quite rude, and marked my drop off as an additional day, please make sure to complete the drop off on your own or while you are on site.

Shubham K. 
Rating:
1.0

They do a scheme here. If you hire their services make sure to track the mileage and do not fall for the $17 credit discount they claim to offer because of the 1/4 gas tank. Make questions you will see the logic behind does not match. In the end, they will advise that an email will be sent to you with the receipt. Suggesting you do not need to stay there and wait for the receipt. Do not leave, stay there and request your receipt in person. I did trust on their explanation prior to use the truck and after I received the receipt by email I saw the extra charges.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

The staff explained the reasoning behind not allowing after hours drop offs, but it was still inconvenient to personally store the vehicle overnight.

Randi D. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
3.0

Really understaffed at peak periods. There was only 1 clerk available on a Sunday morning. So, long wait. Aside from that service was good. It sure would be nice if there was a nearby parking option -- this U-Haul store is directly adjacent to another parking lot that would be great to leverage for short-term rentals.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

MONTE C. 
Rating:
3.0

1. Answer the phone. If too busy, hire more help. 2. A recoded message to email changes has no value to someone actually moving/driving. 3. Chat service is worse no one answerd, frustrating! 4. Customer service is not virtual!!!

Joseph V. 
Rating:
5.0

All their trucks were booked and the person who had mine before me had not returned it by my pick-up time. This is, of course, not U-haul's fault - the staff were very apologetic, they took down my number and called me as soon as the truck returned (2.5 hours later) and was sanitized. Great customer service! I'm glad I scheduled in a buffer time to my move.

George F. 
Rating:
3.0

I believe UHaul could accommodate parking on site. I had to wander to find a parking spot (which had hour restrictions), and then cross a very busy street. This particular location appears to have room to park quite a few customer cars. I would warn potential customers that this is a major drawback to using UHaul.

Rich B. 
Rating:
5.0

Customer did not leave a comment.

BECKY H. 
Rating:
5.0

Great customer service!

Jaesuk L. 
Rating:
4.0

Everyone was wonderful at the Interbay location! I gave 4 stars because I didn't know there wasn't parking available. I may have missed that information, but that was inconvenient. Really fantastic group of people working there!

Emily S. 
Rating:
4.0

The specific Seattle Uhaul location was excellent; however, Uhaul as an organization needs significant improvement. When the rental reservation was originally made, there was no apparent issue. However, upon showing up at the designated reservation time and place, only then were we told of an outstanding issue with the renter. The corporate customer service was extremely unhelpful and rude thus providing no assistance in the matter. The whole ordeal took over an hour to resolve and we ended up having another individual make a reservation, which only delayed the overall move resulting in us not being able to move all the items that day.

TRAVIS C. 
Rating:
2.0

The online Truck pickup experience is legitimately worse than the in-store experience. Sure, you can skip the line in store. In exchange, you get to wander around the lot looking for trucks that are not there like you're in "Trains, Planes, and Automobiles". Took me a full hour to take all the required photos, get approved, get key, find truck, etc. I watched people arrive after me and leave before me.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

U-haul either didn't read the mileage BEFORE I took the cargo van or AFTER because I was charged for driving 56 miles when I drove 17.5 and now I have to fight to get my money back. Of course I didn't take photos because I thought u-haul was capable of reading mileage and I was wrong. That's a $40 or so mistake that I now have to pay for.

Kenton W. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Great employees checking out and checking back in! Helpful and friendly.

Jason K. 
Rating:
5.0

Nothing. Everything was great!

David R. 
Rating:
5.0

Everyone was delightful and helpful! Taking care of folks in a scary time with ease and generosity.

Jennifer W. 
Rating:
5.0

No complaints. Our U Haul experience was great. Everything was delivered as promised.

Allan R. 
Rating:
5.0

I was given the option to call in if I needed to keep the van longer, however the wait time on hold was over an hour!!! There needs to be something done in this department, otherwise it was a great experience.

CONNIE ANN M. 
Rating:
5.0

Customer did not leave a comment.

NELLIE S. 
Rating:
5.0

Customer did not leave a comment.

ERICA D. 
Rating:
4.0

Customer did not leave a comment.

Davide M. 
Rating:
5.0

Was my first time using U-Haul and it was seriously so easy, quick, convenient. Also the guy who helped us out was super nice!

Skye A. 
Rating:
1.0

I was given a checkout time of 7pm. The location closes at 7pm. I arrived a few minutes before 7pm, and the staff went inside, closed the store, and watched me from the security cameras waiting for me to leave. This location has sealed their after hours drop off boxes and won't accept them. After 5 minutes of waiting, the staff came out and yelled at me and argued with me about what time I had arrived. They would not take the keys and told me to come at 9am tomorrow. I had an appointment the next day I had to cancel to turn in my keys. I was very frustrated with this experience.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sharon Z. 
Rating:
5.0

They always have inventory available.

SCOTT C. 
Rating:
5.0

The experience was just fine, no real changes necessary.

Nathan H. 
Rating:
4.0

Put a alarm

ERICK K. 
Rating:
4.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

CALVIN SCOTT G. 
Rating:
5.0

Very helpful lady helped us, much appreciated her kindness in these times. Will visit again when needed. Thanks!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Personnel couldn't back up the trailer, had me do their parking. Gave me no receipt and did no inspection of the equipment.

Raymond Y. 
Rating:
5.0

Give your staff a raise! I have rented from many different U-Haul locations all over the country over the years, and I found the staff at the 15th Ave., West location in Seattle to be the most helpful I've ever worked with. The vehicle is clean and ready to go and they were incredibly helpful. I even overheard one of them helping another customer who had rented the truck from another location but needed help. Great service!

DAVID P. 
Rating:
5.0

The air freshener (sent in van) was a bit strong.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

SERENA S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

The young gentleman that shifted to help me he was very unprofessional unruly and out of character I would not recommend him work for your company going in your father the two ladies were very professional informative and patient with the custome

MYRON J. 
Rating:
5.0

The staff was amazing, friendly and efficient but I could tell they were overwhelmed late on a weekend day at the end of the month - for their sanity, it might be good to have additional staffing on those weekends! It would also be good to have long-term/hourly/overnight parking options for customers.

DAVID H. 
Rating:
5.0

TABERA was absolutely wonderful and made the entire experience easy and enjoyable. She is a real asset to your company and wad professional and accommodating. Give her a raise!

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Catharine S. 
Rating:
5.0

Friendly and professional. I checked in online and was in and out within 5 minutes both for pickup and drop-off. SUPER EFFICIENT!

Heather J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
2.0

We were sent from one uhaul to another because our truck wasn't ready. At the second location they couldn't find the key to the truck either and my friend and I spent 40 minutes waiting. Poor customer service and overall a very disappointing experience.

Lauren W. 
Rating:
5.0

This is the best UHaul location I've ever used, and I've used it several times. Consistently on the ball, efficient and professional, with good attitudes and service and work ethics, despite Covid stressors and a challenging physical facility. The manager is doing a very good job.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

MONTE C. 
Rating:
5.0

Easy, quick and clean (almost new) pickup truck. Return was a breeze. Staff were great. Couldn't quite tell gas was not full; I drove just 28 miles but put in 4.8 gallons.

rich G. 
Rating:
5.0

Customer service was EXCELLENT! Despite the very crowded storefront both crew members were cordial, calm, efficient, and light hearted. Everything was very clearly explained before leaving. Check in was incredibly fast as well. Only negative is the lack of long term parking. As a solo mover I had to walk a distance to relocate my car.

Troy T. 
Rating:
5.0

Nothing. U-haul is the greatest!!!

Justin C. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Friendly and very helpful staff!

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Kielly L. 
Rating:
5.0

Don't rent trucks with seats cover with dog hair

FAYE P. 
Rating:
5.0

My truck was blocked in by another truck, so I was assigned a different one. I was told to photograph the gas gauge before taking it and another after fill up, and show it to the person that I returned it to. I did exactly that, and explained very, very clearly to the person that I returned the keys to. He blew off what I said and the photo that I took and charged me for gas from the prior truck. I had to call the GM to have it fixed, which she did, along with a sincere apology. I am sure they won't make that same mistake again.

Victoria B. 
Rating:
4.0

The trailer was damaged and In need of repair. I reminded them of this earlier today when disputing a charge for 3 days' rental when the actual number was 2. I encourage you to contact me about this

DAN C. 
Rating:
4.0

In general, this specific location is always kind and helpful and fast! I'm not so impressed with the Ballard location though.

STERLING H. 
Rating:
4.0

I appreciate that they rented me their newest cargo van for my move. Everything went smoothly. My only caution is to heed the warning on this location's outgoing message about the limited parking.

ANGELA S. 
Rating:
1.0

I was overcharged and sent an email to management twice to get it taken care of. I never heard back. I would not recommend this location. It seemed very disorganized and poorly run based on my experiences in-person and online.

Janna C. 
Rating:
5.0

My wife and I had a very wonderful experience. The employees We're helpful and made the whole experience very fun.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Kane T. 
Rating:
5.0

Customer did not leave a comment.

CALVIN T. 
Rating:
5.0

Have more employees on site at opening.

MICHAEL D C. 
Rating:
5.0

Great service and professional help

Lee B. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO I. 
Rating:
5.0

Customer did not leave a comment.

Cesar Adrian E. 
Rating:
4.0

Customer did not leave a comment.

Kiran S. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Da S. 
Rating:
5.0

Customer did not leave a comment.

Kiran S. 
Rating:
5.0

The staff were quite nice. I appreciated their attitude and efficiency.

KENDALL M. 
Rating:
5.0

I will have to say. The people working this location are extremely helpful. I cannot say enough about the service we recieved. I will definitely rent from here again. Thank you for all your help.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

yalcin A. 
Rating:
1.0

Location does not offer a drop box for keys or ability to leave truck overnight. They claimed the drop box oils get stolen...why not put a slot in a door or wall? I was told I could return the truck in the morning for no extra cost and was then charged extra for another day of insurance. Employee originally disputed the matter, saying there were no extra charges that looked out of place. When the employee realized I was over charged, they told me I would have to call back when the manager was there. Why can't the employee issue a refund or have the manager contact me? Why is uhaul tasking me with correcting their mistake?

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

FAYE P. 
Rating:
5.0

Customer service person Tabera Ford was wonderful. Friendly, fast, helpful...Give this woman a raise. :)

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

yalcin A. 
Rating:
5.0

The people that helped me were super great .( Tabara )

larry N. 
Rating:
5.0

We rented a 9 foot van to move several large items and were pleased to see all items fit in the van so only one trip needed. Van ran well, was clean, and useful. Will definitely rent from uhaul again. Of particular note was the very helpful staff person, Tabera. She made sure we had all we needed to have a successful and efficient rental for our move. Interbay Uhaul in Seattle is a great place to rent moving vehicles.

EDMUNDS P. 
Rating:
5.0

I had excellent interaction. with Tabera, she made me feel welcome and walked me through the entire process, excellent customer service on her behalf. Would rent again from the location

ANSHUM K. 
Rating:
5.0

My only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!

Tercsa M.  |  Overall Experience 
Rating:
4.0

The staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we’re happy. The manager went out of their way to make sure my experience went well and high was appreciated.

Jason B.  |  First Impressions 
Rating:
5.0

The staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.

Ana G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
5.0

Kendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Thank you!

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  Overall Experience 
Rating:
5.0

Great service during this trying time.

ROY L.  |  First Impressions 
Rating:
2.0

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can’t answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn’t been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

janet g.  |  Overall Experience 
Rating:
5.0

Super friendly and accommodating. Brook was great!!!!

Trish S.  |  First Impressions 
Rating:
3.0

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Laura K.  |  Overall Experience 
Rating:
1.0

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Vicente E.  |  First Impressions 
Rating:
5.0

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

GEORGE O.  |  Overall Experience 
Rating:
5.0

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

Caden N.  |  First Impressions 
Rating:
5.0

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

ilker z.  |  Overall Experience 
Rating:
5.0

Thanks, yall were awesome!

William P.  |  Overall Experience 
Rating:
3.0

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

Staci A.  |  Overall Experience 
Rating:
3.0

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

JAMES A.  |  Overall Experience 
Rating:
1.0

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

Sara B.  |  Overall Experience 
Rating:
5.0

Friendly staff

James B.  |  Overall Experience 
Rating:
5.0

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Adam T.  |  Overall Experience 
Rating:
5.0

Everything with the UBoxes went smoothely.

Lani P.  |  Overall Experience 
Rating:
5.0

Yeah!

jason v.  |  Overall Experience 
Rating:
1.0

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Aimee S.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly.

Gretchen G.  |  Overall Experience 
Rating:
2.0

Not a good facility for storing anything you care to be not invaded by mice. Wide gaps in the doors.

KURT F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top