Customer Reviews for U-Haul Storage of Lancaster
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

47 reviews

1570 River Valley Cir S   Lancaster, OH 43130

(740) 994-0229

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(740) 994-0229

1570 River Valley Cir S
Lancaster, OH 43130

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samuel W.  |  Overall Experience 
Rating:
5.0

Your staff at this location is very pleasant and accommodating

Sheri S.  |  Overall Experience 
Rating:
4.0

After approval time

Tim R. 
Rating:
5.0

The workers were amazing! It was some of the best customer service I have ever had!

Melissa C.  |  First Impressions 
Rating:
5.0

Staff was very friendly took the time to explain everything completely and answered my questions

Rita A.  |  First Impressions 
Rating:
5.0

The only thing which I don’t know if possible is there was not light in the unit

Tamara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah and Travis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dale d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Floors were wet at one point. Other than that great.

brooke s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brenda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadie G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ellen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra T.  |  Overall Experience 
Rating:
5.0

The staff were always very professional, helpful and friendly. My only complaint would be that I hated calling and being sent into a "call center". There were several times that I needed/wanted to speak to someone in my local office and was always unable to do this. Thank you.

Rebecca j.  |  Overall Experience 
Rating:
5.0

Emily is the best manager that you've had at that facility I have been dealing with this storage for over right years and by far Emily is the best yet

Jim C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina W.  |  Overall Experience 
Rating:
5.0

Please make sure that you tell people what the swipe card is for and how to use is so you don’t sent the alarms off!!!

Kyle O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geralyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael B.  |  Overall Experience 
Rating:
4.0

Your alarm system is a joke. It goes off or doesn't go off arbitrarily. There are multiple keypads around the facility and it is not clear which is the one I need. I have a friend whose unit sets the alarm off every time he opens and closes, regardless of what he does. My unit has never triggered the alarm and I never used the keypad. Take the alarm out or get it working right.

Adrian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSEY R.  |  Overall Experience 
Rating:
2.0

My storage security was horrible. Broken into within 2 weeks.

eric w.  |  Overall Experience 
Rating:
1.0

I was supremely disappointed in the quality of the storage unit and will be relocating as soon as possible. It is supremely cheaply constructed and not conveniently usable with a small entrance. It is also very dark inside the storage unit, with hardly any light at all so you will need a flash light to see inside the unit. I also I do not feel as if my things are safe because of the other lock on the unit where who knows who could access. Also other patrons open the sliding secured doors for anyone trying to access the “secured” area.

Jane J.  |  First Impressions 
Rating:
2.0

The online pick up was a pain in the ass

Brandon L. 
Rating:
5.0

Vanessa, Emily, and all the staff came to my aid and delivered Great service for me! They made everything easy by explaining all particular things about truck and storage unit rentals. Thank you!!

Sandra J.  |  Overall Experience 
Rating:
3.0

I rated this as average because after both my grandson and myself told you he was out by December 13, I still received a notice in the mail that rent was due and charged a late fee. I am not paying

Eileen B.  |  Overall Experience 
Rating:
5.0

Ok

Theodore A.  |  Overall Experience 
Rating:
3.0

It was a very bad experience. Whoever I talked over the phone with that reserved me a truck and storage unit had no idea what he was doing or talking about. He reserved me a truck to small and a unit

Phyllis m.  |  Overall Experience 
Rating:
4.0

Very nice expensive but didn’t get broken into so worth the cost for the security convenience and polite employees

Joshua K.  |  Overall Experience 
Rating:
5.0

Awesome customer service and super friendly!!

Tyler W.  |  First Impressions 
Rating:
5.0

The only “concern “ was the gentleman living in his unit 2 down from mine.

Robin S.  |  Overall Experience 
Rating:
5.0

It was a good experience

RICHARD R.  |  Overall Experience 
Rating:
5.0

Great facility

Darrell B.  |  Overall Experience 
Rating:
1.0

I will not use the mobile pick up again. I have used the rivervalley uhaul several times and had great experiences. Even this time the girls working in the uhaul place were very helpful. The truck I picked up was sitting at a storage unit which I would not have found on my own.

Tammy H. 
Rating:
5.0

This is the top of the scale storage facility. The staff are awesome. The technology is amazing. The price is right.

Linda B.  |  Overall Experience 
Rating:
5.0

Every one of your staff tried hard to be accomodating and reasonable. I would definitely drive a long way to use you again! Thanks!

Steven K.  |  First Impressions 
Rating:
5.0

The staff was friendly, knowledgeable and was quickly in and out including a tour of the area my unit is at, which was clean and a brand new lock with 2 keys already available for purchase.

kimberlin w.  |  First Impressions 
Rating:
5.0

Awesome to work with! Very helpful

Dayna j.  |  Overall Experience 
Rating:
2.0

I will never use your facilities or moving company again. I feel the staff is rude and the prices are too high. And they still locked your unit when you informed them you would be 2 dsys late is sad.

jami w.  |  Overall Experience 
Rating:
5.0

The two teams I worked with were on the ball with my needs and worked well with each other.

Mark S.  |  First Impressions 
Rating:
5.0

Lady I talked to was very nice and Helpful!

Curt K.  |  First Impressions 
Rating:
5.0

👍🏽

AAron R.  |  Overall Experience 
No reviews have been submitted for this location.

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