There was a frog in my unit the cracks need filled there was a confusion at my initial check in the lady at the front desk did make the moment right but initially I had booked a unit and it did not save the unit not sure how that happened but they essentially gave my original unit awaySydney M. | Overall Experience
Self Storage Units in Lancaster, OH, 43130
U-Haul Storage of Lancaster
Customer Service Location
1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)
- Open Today: 7 am–7 pm
Storage Access Hours
- Mon-Sun: 24 hours
Move-In Online or Visit Customer Service Location for In-Store Assistance
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Services at this Location:
Features Available at this Facility :
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
There are no rooms available online at this time.
Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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22.5 miles from this location
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
Other U-Haul Services
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It all went very smoothly for me. Thanks DavidDavid A. | First Impressions
Customer did not leave a comment.Brian S. | First Impressions
Customer did not leave a comment.Blair G. | Overall Experience
Customer did not leave a comment.Julia C. | Overall Experience
Too costly, no assistance.Charles O. | Overall Experience
Very pleased thk,sEdward G. | Overall Experience
Customer did not leave a comment.Trinity L. | First Impressions
Great Job here in Lancaster, Ohio!!!naomi h. | First Impressions
The staff seemed complacent - I was a couple days late in June, paid on 6/16. When I went to the unit on June 8th (nearly 3 weeks later!!) The lock was still on my unit from being late and I had to go to the office and get them to remove it. Apparently the GM's wife is responsible for removing the locks and had failed to do so in the 3 week period since payment. The bathrooms were not clean (no toilet paper, someone's shirt on the floor, exposed wiring in an outlet with no cover and part of the cover on the window had been removed at waist level, so someone can see in from outside). I will not choose this location again for storage; as the main office location is clean and professional but the storage area seems to have been forgotten.ERICKA G. | Overall Experience
Customer did not leave a comment.TINA C. | First Impressions
Customer did not leave a comment.Angela H. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Staff lied to me and was disrespectful especially the girl there will not reccommend your service to anyonejason h. | Overall Experience
Customer did not leave a comment.Bobby F. | Overall Experience
Very helpful and friendlyLEON S. | First Impressions
Everyone was very accommodating and understandingPATRICIA R. | First Impressions
Customer did not leave a comment.Blair G. | First Impressions
The storage facility was off site and not behind a secured fence.Freddie L. | Overall Experience
Water comes into the unit at the bottom of the walls and front door. Also, there are constantly shady people loitering in the area or homeless people digging in the dumpster. Visiting my storage unit often felt unsafe. Lastly, I reserved a small storage unit, and U-Haul said the storage unit was available before I drove several hours with all my possessions. When I arrived, I was told the small unit wasn't available, and I was forced to rent a much more expensive unit out of necessity.Collin B. | Overall Experience
Customer did not leave a comment.Michael M. | First Impressions
Customer did not leave a comment.Devin M. | Overall Experience
Where do I start? From harassing us because unloading and attempting to sort things so the move out was easier? The telling the allowed visitor to " get out of your calling the cops"... Or the see in while using the bathroom? Or when moving things and you come in with many layers...start to sweat and take off a later to be yelled at..." You can't strip in front of the cameras"? Or taking the accessible cart away...so when it rains..and you set things by the door to load to the truck...you get a visit being told that you are not allowed to put anything on the ground as it's rude to other customers? Even though no one else is in the place? Or the placing your own locks on our unit that we had to cut to get our own things? Or the constant treatment like we are homeless? Fyi I have thousands in the bank... To the non re/occurring charges that are in fact re-occurring and I was sent a $0.00 receipt while the tent was raised and I'm fighting to get my money back for the two months yet being charged for 3? This is only the brunt of it... I would never recommend this location and I will take my time to do whatever I can to get as many others I can to not go through this same situation. I haven't even begin the complaints. Try calling and they can't find anything...let alone you give them all your info and need to provide the location...even though there's one large one in Lancaster ohio...yet still being to give the phone number and then bring told they can't help you. This is the worst experience I could even fathom. Try a visit everyone the alarm goes off in 20 minutes and you get cussed out. I had to literally threaten to fight...just so I could be allowed to move my things out. This is not getting into the fight to store my own things there with constant harassment and blame...yet I paid for this experience.Devin M. | Overall Experience
Customer did not leave a comment.Timothy N. | Overall Experience
Customer did not leave a comment.Richard R. | Overall Experience