Customer Reviews for U-Haul Storage of Melbourne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Melbourne

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Matthew S. on

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The assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!

Robert F. on

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Thanks

ELIZABETH M. on

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We stored our belongings here for about 2 weeks while waiting for the house to be ready to move in. Great facility!

Ester e. on

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Convenient location for me, helpful staff and easy access were all part of my experience. Having carts available to help move my things also was a plus. This is second time to use this facility.

james s. on

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Friendly staff-absolutely. Helpful? Meh....

Donald B. on

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very friendly and nice people......price is alittle high compared to up north...but the units up north are a lot older.... so I guess you get what you pay for

ELIZABETH M. on

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Staff was very helpful. The facilities were very clean.

Assaf i. on

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Great Storage for a good price !

Robert H. on

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They were friendly and helpful

Linda J. on

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Katheryn was great.. went above and beyond?

marcie b. on

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Owners Ron & Kathy were fabulous!

Jonathon V. on

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Customer did not leave a comment.

sUSAN M. on

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Customer did not leave a comment.

Michele F. on

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A very accommodating facility and staff.

JoAnn J. on

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Everyone was friendly and helpful. The until was clean and well kept.

marcie b. on

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Helpful and friendly

gloria q. on

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Kathy and Ron are wonderful, they made the rental process very straightforward. We have rented at other storage facilities in the past and by far this U-Haul location is our new fav!

Austin L. on

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They were so nice and above & beyond helpful!

John M. on

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The billing system needs improvement. Assessing a late fee if you don't pay right away was annoying but working with Kathy was great.

ALEXANDRA M. on

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Mr Ron & Mrs Kathy are the best. They make the process so easy and keep the place spotless. Love this location!

Austin L. on

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Ron & Kathy were extremely helpful and so so nice. They both went above and beyond and helped to make the rest of our moving process run smoothly.

Edyie M. on

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The UHAUL billing is dated - you should be able to pay any amount at any time...not on or after a certain date - a little antiquated to have to pay on the 2nd of the month if paying online.

BRIANA P. on

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Rented there for about a year and a half. Never had any issues.

Terry W. on

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Customer did not leave a comment.

Cheryl L. on

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Everything was great!

Lila B. on

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Great service and cargo truck was great

Delores F. on

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The mangers where pleasant and very efficient and attentive. I enjoyed meeting them. Thanks

Dennis rispoli co.Krasny Gua R. on

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Ron and Cathy were very accommodating and helpful. It was a pleasure to do business with them and will keep them in mind for any future storage needs.

Brian F. on

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Wonderful renting experience.

Glenn l. on

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The facility team and customer focus was excellent and a model for others to follow.

Rhonda S. on

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Kathy and Ronald have been the most outstanding people that I have had the pleasure of dealing with on this U Haul experience.

Lee M. on

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The staff in Melbourne couldn’t have been nicer in assisting me with storage space as well as info about the area. Thank you for a great introduction to the Florida!

Janice Z. on

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It is refreshing to provide positive feedback for every transaction w Ron & Kathy. Buying tape, locks, boxes, as well as renting a van from them.was much quicker and easier than other locations.

Barry B. on

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Very convenient and well-managed facility. Clean, safe and accessible. Staff was friendly, highly customer-focused and knowledgable. Excellent experience.

lane d. on

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N/A

STANLEY m. on

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The only reason we left was our storage building was finally finished. Thanks for a Great experience!

JOHN T. on

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I had a terrible experience at 438 N Harbour. I arrived in time to pick up my van. I had to wait 20 minutes before the clerk bothered to talk with me. He then said than my van was not there, and might arrive an hour later. He directed me to another dealer who had a van and treated me very well. In all the years or renting from U Haul, the 438 appearance was the worst I'd ever had. Not even a phone call to tell me my equipment would not be there.

Broken To Mended I. on

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the csr didn't know how to enter my tax exempt forms to remove the taxes

PHILLIP. I. on

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Ron and Kathy always made me feel welcome and were always easy to work with. They made my experience very pleasant over the last four years. Organized, clean and secure. Highly recommended.

shelly r. on

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The price for the unit we had was way over priced an we took our stuff out cause it over priced was very un happy

Jose D. on

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Customer did not leave a comment.

Janice Z. on

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Ron and Kathy are always patient even when their customer is stressed trying to complete a moving task. I appreciate the step by step explanation of the features of the van I rented. I was also pleasantly surprised how nice and easy the van was to drive. This move has been one of the most horrendous experiences of my life. Everything that could go wrong, did go wrong, including the rains pored down on me as I was unloading the van! Ron was calm and kind when I called him to explain I was going to get back a few minutes late due to traffic and weather. How nice to do business with people who understand many of us are at our wits end trying to ‘get it all done’! Many thanks to both of them.

thomas M. on

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Super fast and easy pickup and drop off. thank you!

Peter K. on

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This storage facility is one of the best we've used. The management staff was very accommodating when we described the type of unit we were seeking. The facility was clean, well-lit, and safe. Great!

John D. on

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Ron was a pleasure to deal with as well as his wife- it just turned out to be too far from my final location. Thanks for all your help and local knowledge

JOHN F. on

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Staff was excellent and friendly. Wonderful experience over several years at the facility.

carolyn S. on

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Howard was wonderful. They did to have the vehicle I reserved on lot so they contact the closest U-Haul store to them and had my reservation sent to them. All went very well and I appreciate Howard taking such good care of me.

Tabitha G. on

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I had to file a claim because my unit had lots of mold inside. Had to throw away a lot of furniture and valuables away due to all the mold.

john d. on

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Very helpful in setting up storage for next month- Thanks.

JASON M. on

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Terrible

GEORGE H. on

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we have no complaints

Astrid R. on

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Very nice owners, place was clean and very accessible. I'll be back if I need a storage unit ever again.

Iryll J. on

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The facility personnel were very helpful in getting us set up for the temporary 2 week storage. The access and light of the facility was great and the place was very clean.

STEVE U. on

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5 Stars because everything was just perfect. The people were friendly and the service was great. The parking lot is a little small but hardly close to a deal-breaker. I will be needing another van very soon and I will definitely be going back.

JAMES C. on

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..

shelly r. on

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Other than we had trouble with credit card machine it was ok

George R. on

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Traffic & curve on US 1 makes it a little challenging to get in & out of this location.

Patrick G. on

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I was very pleased with the service provided

jack s. on

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Good experience. Appreciate the free month after renting truck for a local move.

radial i. on

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The site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.

LEE M. on

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Customer did not leave a comment.

tate E. on

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The Staff at the facility was exceptionally kind and helpful!

aileen h. on

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Thankful that Uhaul is always available when I'm in need if one.

GARY C. on

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Customer did not leave a comment.

Cecilia D. on

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A cup of coffee would be nice

Walter H. on

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Customer did not leave a comment.

Christopher A. on

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Ron did a great job of setting us up.

William w. on

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Very nice.

Carolyn M. on

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Customer did not leave a comment.

MICHAEL S. on

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The customer service was absolutely fantastic and I will be happy to recommend your facility in the future to everyone. Thank you so much.

Evan B. on

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Everyone was super helpful!

David B. on

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This is a very clean and secure facility with the owners living on site. The staff is very helpful and helps with all needs.

Michael L. on

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Paula G. on

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Kathy was very pleasant and helpful!

bill P. on

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Treat your customers honestly. You rented me a van that had a plastic piece of body molding fall off for no apparent reason while driving when I returned the van Mr. Rea charged me $140.00 dollars. He rented me a van that was obviously defective. I will go out of my way to tell any who asks how I was scammed.

Jared P. on

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Gentleman at the counter needed a smile but other than that it was a great experience.

CHERYL B. on

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Excellent

Constantine P. on

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Great service, friendly staff. I would recommend to family and friends

MIKE D. on

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Was a good experience, didn't need your service anymore

Joseph S. on

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Great climate controlled storage w/carts to help move your stuff. I have trusted Uhaul w/all my moving/storage needs for 25 yes and my Dad trusted Uhaul for another 24 yrs before that, alway reliable.

JOHN F. on

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Excellent Service, professional and friendly staff.

Cecilia D. on

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Just keep up the great service. Bungee cords would be useful

Kenneth B. on

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Second time I have used this location.Staff is great.

Nhiamike B. on

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Management at this location are professional and courteous. A pleasure to deal with.

James M. on

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I would rate this place as top notch. Access was easy and temp control was better than my home.

Robin S. on

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Wonderful staff very accommodating.

Robyn W. on

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It was fast and easy to acquire a unit. Would do it again if the need arises

James G. on

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Ran into some financial troubles whi my belongings were in storag at U-Haul the staff at U-Haul was very accommodating and working with me until I can get it squared away went above and Beyond

tria G. on

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Customer did not leave a comment.

geraldine A. on

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Customer did not leave a comment.

Austin B. on

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All great. Would use again if needed.

arturo o. on

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None

ABDIEL O. on

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Tony was a wonderful help! He came right out, unhitched our trailer, and we were back on the road within 10 minutes.

Kyle S. on

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NA

Steven B. on

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Felt like a bait and switch. Raised rates after 2 months

KARL S. on

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Great customer service!

Josh B. on

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Excellent service and friendly staff. Unit/building was well maintained and clean. Good, competitive prices. Highly recommended!

paul v. on

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There was some bug infestation apparently from a dirty tenant but the over all conditions were very good.

Peter H. on

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Cleanest storage facility I have ever been to!

mark k. on

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For the most part everything was exceptionally good. Mary in Salem Ohio went above and beyond to accommodate us. The only problem was I was told my storage unit was 1st floor but wasn't.More hectic

John E. on

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Perfect! No complaints.

Stephen H. on

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Good job. Excellent vehicle

DIANE R. on

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We've already recommended this place to people here at the marina!

Richard S. on

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This U Haul was great folks worked with you & very clean

Vishal P. on

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Great.

Nancy J. on

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I luv how welcome the staff. is very nice and happy yes l use uhal every time thank you

WILLIAM C. on

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Nice place

Elaine K. on

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Great place and great people!!

CHARITY A. on

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Staff were very friendly and helpful. Hours were convenient and site was easy to access. Storage unit was very clean with no sign of insects or rodents. Well worth the cost!

Tykia M. on

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Customer did not leave a comment.

Barbara B. on

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Staff were very friendly & accomadating, answered all my questions adequately. Would recommend this business to my friends. Nu

JODY B. on

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Thank you!!

James B. on

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Customer did not leave a comment.

Jade H. on

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Wonderful place, they helped me out so much and made sure I got the best rate for the van I rented. Well worth it and I would totally rent from them again when I need to.

ADAM F. on

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Fantastic service and friendliest staff

MARGRET W. on

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I paid 181.00 a month and insurance should have been included, however your roof leaked and I had mole and a whorped table and sofa and chair damaged from your leaking roof.

WAYNE D. on

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The management team is great and very helpful. The facility is kept nice and very clean. I will store there again if the need arises

Tammy G. on

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,

RON M. on

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Ron & Kathy are the BEST! Their management makes you feel like you're family. They're very helpful and professional but mostly friendly. They put you at ease and have your best interest at heart. thx

ESTHER M E. on

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This is my first experience using a storage facility. I was very satisfied with the service I received. The staff were very kind to me. Having two entrances was helpful. I would rent there again.

Ralph A. on

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Customer did not leave a comment.

MICHAEL S. on

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Ron and Kathy were great managers. Very professional and kind. They went out of their way to help us any way they could.

Ann K. on

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The sales associate, Tammy, was amazing!!! I would rent from her again!

Wallace B. on

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Customer did not leave a comment.

Michael H. on

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Really? I Have to make a comment?

JOhn G. on

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The management staff was very helpful and knowledgeable. They helped me figure out exactly what size storage I would need. They went above and beyond what ANY other facility/company had provided.

World (Bruce) P. on

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Staff made me fell as if I was interrupting them. Plenty of other places to store items.

Lyndsie M. on

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Customer did not leave a comment.

Andre P. on

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William G. on

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Erik P. on

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BILL N. on

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STEPHEN B. on

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Everything was easy and in perfect condition. Thanks

Sean O. on

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Customer did not leave a comment.

Patricia C. on

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They take great care with their customers. Excellent and will use the next time I need a use. This time was as great as the last time. Thanks so much.

James R. on

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Customer did not leave a comment.

jennifer G. on

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Customer did not leave a comment.

Xiangyi L. on

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Timothy A. on

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Mieszko K. on

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Customer did not leave a comment.

Alan H. on

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Timothy A. on

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keep doing what your doing the service level is great and appreciated. Parking is a little tight but that's the only issue I could come with.

Janette H. on

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Customer did not leave a comment.

Charles H. on

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Everything was great thank you! Cathy who is the owner and who processed my rental was very good in all ways.

Mike C. on

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This location was very helpful, pleasant employees, clean center and a great experience. Thank you U-haul

Charles H. on

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Everything was perfect and the service personnel were very very nice. We'll be using the the U haul Moving and Storage dealer again next week!

Eric S. on

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This location was extremely friendly and accommodating.

Samantha B. on

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Ron and Kathy have been extremely helpful throughout. Storage facility clean. Only difficult part was getting box crate over a raised concrete lip leading into elevator. Difficult to do on my own. Will definitely use them again. It

Pat R. on

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no room for improvement, everything was quick,courteous and efficent

joseph P. on

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Customer did not leave a comment.

Frank W. on

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Customer did not leave a comment.

Genaro A. on

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Person was on "lunch break" when they could not attend me once I got back from using the Uhaul. They were actually inside. It made me feel as if getting my needs taken care of was not the highest priority

David R. on

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Great service.

Craig W. on

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Customer did not leave a comment.

Laura C. on

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Adrian M. on

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godfrey D. on

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I don't think I would change anything the staff is personable informed very polite the cargo van was clean well maintained

iolani B. on

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Terrible...tried to overcharge 2xs same transaction...also overcharged...on mileage should have been under 24 miles and it was 33!!! Will not return.

RYAN H. on

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Ron was great with customer service!

lacy M. on

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Customer did not leave a comment.

Katherine J. on

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Margaret C. on

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Free lol nothing service was great peggy cefalo

eugenie A. on

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Thank you for making moving a pleasant experience.

eugenie A. on

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Ron and Kathy were very helpful and friendly. Would definitely recommend this location! They made our move pleasant and convenient.

MAHESH S. on

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GLEN W. on

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Darrell C. on

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Paul K. on

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GENE M. on

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Truck had sic mechanical problems. Wheels out of balance. Front ebd out of allignment. Needs windshield wipers. Power steering ran out of oil. Door stuck in up position and had to get help. Could not drive faster than 60 because of exvessive voveration of wheels. CUSTOMER SERVICE SAID THEY WOULD AUTHORIZE ADJUSTMENT BUT DID NOT. NEVER AGAIN

vicki L. on

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Very Helpful and knowldegable, in and out nice equipment!!

Albert B. on

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Knowledgeable & friendly staff

Paul K. on

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I loved the van.

Randi R. on

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Customer did not leave a comment.

Charles L. on

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Customer did not leave a comment.

Gene H. on

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Perfect setup

MICHELE S. on

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These folks are the best !! Cleanest facility ! Most knowledgeable and helpful in all aspects of something i do not do often. they made it simple and a pleasure. I will use U-Haul again as the need arises. Currently renting space. Great facility !!

john E. on

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I was suprised that I had to return the vehicle with the same gas in the tank or get charged a fee This was not explained to me when I had called in prior to the pick up of the vehicle. The $0.59 a mile charge should include this charge. This appears as a double charge to me.

ginny C. on

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Very friendly and helpful staff. Thank You!

Kim N. on

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This is the smoothest experience ever for renting a truck. Web site enabled the reservation info and early check-in made it quick and easy to get going. Owner called us that morning to be sure we knew the location and had everything all ready for us. GREAT JOB!!

LEONARD S. on

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Customer did not leave a comment.

TINA S. on

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Customer did not leave a comment.

RONALD C. on

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The Management Team there are the best!!

karen B. on

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Ron, Kathy and Jacob provided exceptional service. They found a great rate for our round trip move and clearly explained the potential charges and information about refilling the tank to the pick up level. GREAT TEAM!! Thanks for a memorable experience!

PATRICIA J. on

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Customer did not leave a comment.

WAYNE C. on

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Ok

Brian L. on

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Customer did not leave a comment.

demone D. on

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The couple that operate it where a real joy to work with.

demone D. on

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the people where a joy to work with.

BILL C. on

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Customer did not leave a comment.

gene A. on

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Customer did not leave a comment.

Omar F. on

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Excellent customer service from both the owner and clerk. The place is immaculate and they always offer the best rates in town. I keep recommending this business to friends and family and never heard a single complaint but plenty of great comments.

MICHAEL S. on

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Customer did not leave a comment.

DON H. on

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Even gave me a bottle of cold water to cool down my motorcycle seat when I returned the van. Super service.

HERBERT B. on

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Cathy and Ray are superb!!!!

Theresa D. on

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Because of an overcharge I spoke with the manager Ron and his customer service absolutely locked in courtesy and attention to detail. All he could say was that it was my banks fault that I did not get my credit, he also said that according to the receipt the credit was issued. I could look at any piece of paper and tell someone a credit was issued but if it hasn't gone through then that does not make it so. I have contacted my bank and by tomorrow afternoon I will be putting a claim in to my bank to have my charges return to me.