Customer Reviews for U-Haul Storage of Menomonee Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Menomonee Falls

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Dennis F.
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Customer did not leave a comment.

Eric B.
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Customer did not leave a comment.

jan w. | Overall Experience |
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Thank you!

Mark S. | First Impressions |
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Customer did not leave a comment.

Darryl S.
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Customer did not leave a comment.

joann g. | Overall Experience |
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Customer did not leave a comment.

Dawn K. | Overall Experience |
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Ervin L T. | Overall Experience |
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Customer did not leave a comment.

Jeffrey N. | Overall Experience |
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should be some light in the units so when someone comes in late or early you can see inside

Jill S.
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The self check in process took 25 minutes because the data was slow in loading. Same thing with return. I am wondering if cell coverage is not the best in that location. That is the only reason I rated location low.

Ardith L.
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Customer did not leave a comment.

David H. | Overall Experience |
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Great Staff to work with. Thank you

Donald V.
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Thanks to misty she is the best.

Sarah L.
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There was no signage on where to drop off or leave the truck. The customer service person at the location gave me wrong information about the drop off process so I was charged for an extra day. I had to call Uhaul customer service to have the charges reversed.

Rollin K.
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Explain all day rental versus saying when do you think you will the truck back? I thought I had it all day but they had it at 4 hours and I did not know there was another person waiting for the truck.

ChristopherGardn C.
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We got there with 2 different trucks and 2 different times and felt like we were treated to be stupid due to their security system and our mutual customer could not be there. Then we needed a 3rd unit, was informed(after I asked about setting off the unit alarms) how to avoid that. All was stated, scan customers card. (Where, not on the unit? Not in the isle. So we just set off the 3rd unit alarm like the 1st two.

STEVEN F. | Overall Experience |
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Staff was very helpful with any questions I had. Was using storage since had moved back to area from another state, plan was to move to smaller unit when moved into an apartment. Only reason I left was the apartment I found was a 45 minute drive to storage which was a little far.

Dylan G.
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Customer did not leave a comment.

Gary G.
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Customer did not leave a comment.

Jeremiah B.
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The mileage reading was wrong on the account and I had a hard time returning the equipment.

lynn c. | Overall Experience |
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Very nice storage facility, and everyone on staff were helpful with any questions we had. Will use this location again.

Kyle R. | Overall Experience |
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Major rodent problem with this storage facility. There was urine and rat droppings on multiple items in my storage locker. I had to spend significant time cleaning and sanitizing items after removing them from storage. Very disappointed in the lack of pest control in this facility.

Christine M.
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Deceptive pricing - I had insurance and yet I had to pay $10 for insurance. I filled the gas tank to compacity yet I had to pay for .89 cents for mileage for gas useage. The price of rental was only 19.95 - that was extremely deceptive since the total price was over $91!!! Not happy with your deceptive business practices.,

Alexandra/Scott L. | Overall Experience |
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Customer did not leave a comment.

patrica - kaylee m. | Overall Experience |
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Customer did not leave a comment.

Gary Z. | First Impressions |
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The only item to mention was the on-line inventory of available units did not match what was actualy available.I reserved a 10 X 10 and had to take a 10 X 15. The person I checked out stated "that happens all the time"!

Joiner C.
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The contact less pick up that I had scheduled for 7 AM Was not ready and I had to wait until 9AM putting everything behind for the move.

Darryl S.
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Customer did not leave a comment.

Ryan W.
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Excellent customer service from Misty and her employees!

Misty J. | First Impressions |
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Great place n staff

Emily H.
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Customer did not leave a comment.

Srivas P.
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Customer did not leave a comment.

SHIA V. | Overall Experience |
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Customer did not leave a comment.

Tammy O. | Overall Experience |
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Customer did not leave a comment.

Jeffrey N.
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Customer did not leave a comment.

Patrick C.
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The individual at the location was not very friendly and was very short with us. The online reservation, check out, and other parts of the website weren't exactly user friendly. The rental itself was exactly what we needed, though!

Allen P. | First Impressions |
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Customer did not leave a comment.

Kanesha B.
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Customer did not leave a comment.

Shelley W. | Overall Experience |
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Customer did not leave a comment.

Darryl S.
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No comments for improvement. Good service

Mary S. | Overall Experience |
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This U-Haul is a nice , safe, clean facility.

Gary C.
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Everything was quick and easy. Will definitely use this location again.

steven s. | Overall Experience |
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Customer did not leave a comment.

Angela H. | Online Move In |
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I was not happy with the woman who worked there when I came to bring my stuff in she wouldn't help me get my key or explain to me how to use my card to get access to the gate.

katherine k. | Overall Experience |
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Customer did not leave a comment.

Lauren A. | Overall Experience |
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The staff was fantastic and the facility felt brand new! I trusted my belongings there! Though - the parking lot is a little cumbersome when you park and go into the office. Otherwise, I wouldn't have wanted to keep my stuff anywhere else!

Michael M. | Overall Experience |
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Customer did not leave a comment.

Lucas D.
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great job

Dustin H.
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I didn't get the Initial email To put in truck information until about 5 hours after I had the truck. Need to insure this goes out right away and receive prior to use.

Mitchell F.
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Customer did not leave a comment.

Cheryl S. | First Impressions |
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Customer did not leave a comment.

Steven J. | Overall Experience |
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Very clean. Friendly associates and other occupants.. I would highly recommend uhaul storage on Pilgrim and Silver Spring to others that need of short term or long term storage.. Thanks

barbara r. | Overall Experience |
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Customer did not leave a comment.

Christopher L.
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Inside of van did not appear that it was vacuumed/clean.

Jacob P.
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Customer did not leave a comment.

karen h. | Overall Experience |
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Customer did not leave a comment.

steven s. | First Impressions |
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Customer did not leave a comment.

Donald W. | Overall Experience |
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really impressed with access and security and cleanliness...have already recommended to friends

linda w. | First Impressions |
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The staff was friendly but could have been more helpful with instructions for first-time renters of a storage unit.

Maurice W.
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Reserved the truck the night before pickup, very smooth, paperless transaction during pickup & drop off. Cabin of truck contained a bottle of sanitation solution. Staff was very courteous and helpful.

NICOLE E.
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Crystal is awesome and so helpful with all of the questions I had. She made renting a truck and storage so much less stressful than I thought it would be! Thank you!

Deron B. | First Impressions |
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I was let into the storage facility because my key didn't work with the explanation that by the time i was ready to leave it should be good to use. When i attempted to leave, the facility had closed and my key did not work and no one answered the intercom. I was outside the building but behind the gate with a trailer in tow and was stuck in the storage facility for 1/2 hour. I walked the grounds until i found an open door and manually opened exit overhead doors to gain access to the main entry overhead door and essentially drove out the entrance against traffic flow to get out. Make sure your key works before you enter.

Jennifer K. | Online Move In |
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We arrived and storage unit was ready to go but too small for what we needed. It was extremely easy to upgrade to a larger unit and costumer service was excellent

Demitree J. | Overall Experience |
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Staff was awesome and the facility was rodent free.

JAMES M. | First Impressions |
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Customer did not leave a comment.

Brenda M.
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Don't change a thing

Jason P. | Online Move In |
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Customer did not leave a comment.

Jon L. | Overall Experience |
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Facility was clean.

STEVEN F. | First Impressions |
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was a great experience. Staff was very helpful. I had made a mistake estimating the size unit I needed online. They were very helpful in switching to another unit. Very convient building

Bethany S.
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The customer service was off the charts AMAZING! Drop off and pick up was easy, all staff was friendly and helpful!! Thank you U-HAUL, I will recommend and use this location again.

Laurel S. | First Impressions |
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Unit was mostly clean, just a few bits of dirt and cardboard on floor, otherwise nice. "A light bulb in any unit over a certain size, would be helpful, but we managed ok.

Shia V.
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Customer did not leave a comment.

Ted D.
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Please have the office provide a detailed receipt for the truck. This is needed for a company paid move. We did not receive a paper receipt or a receipt by email. I did finally find a way to get the contract on uhaul.com

james w. | First Impressions |
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Directions to the storage locker the first time were a bit sketchy. The map does a poor job of describing the facility and thoroughly explaining the layout. Color coding or somehow further describing the facility would go a long way toward making it easier. Beyond that issue, the place appears to be very nice and may even qualify as "Excellent"!

Ryan S.
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Customer did not leave a comment.

Dorris H.
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two ladies i have delt with over the last month have been accomodating, pleasant, and very helpful.

RHONDA M. | First Impressions |
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Customer did not leave a comment.

RENEE H. | Overall Experience |
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From day one I received excellent customer service. I always felt welcomed which help me to visit my storage during hours that was convenient for my schedule.. I accomplished my storage goal's, thanks to the professional care at this location.

Tamara D.
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Associate was very friendly and informative.

Demitree J. | First Impressions |
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Awesome place and the cleanliness was beautiful

Donald W. | First Impressions |
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Customer did not leave a comment.

Misty J. | Overall Experience |
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Climate Control Inside and Drive up. Also non climate control inside and drive up.Well lite hallways and nice music playing over the speakers. Clean bathrooms and friendly staff.

Maria G. | Overall Experience |
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The only thing that is upsetting is that we paid for the month of June but only needed the storage unit for one week that month and there’s no prorated amount or refund.

Daniel P.
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Very personable staff. check-in and check out very simple.

muhanad A. | Overall Experience |
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Customer did not leave a comment.

Mark T.
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All good.

Dawn K.
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I was very please with the experience the Manager(owner) was very helpful and just a joy Thank you Dawn Komppa

Mikayla M.
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Customer did not leave a comment.

william C.
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Customer did not leave a comment.

Roneek R.
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Despite the system to failing (uhaul fault not staff) everything was great. Misty the manger handled myself and another customer at two different computers to get us on our way as quickly as possible. Will be back for all future moving n storage needs.

David C.
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Very nice U-Haul facility. Loved the mobile check in process. A little slow with the authorization but overall not horrible.

Torrie M.
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Customer did not leave a comment.

Derek H.
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Customer did not leave a comment.

Jordan M.
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Dropped off car after hours

Shannon K.
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Customer did not leave a comment.

Melissa L. | Overall Experience |
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When moving out I broke glass when I asked the office for a broom and dust pan she said she would bring it to me. A young lady I think her name was Angelina came over and cleaned it up for me. She even took a broken box to the trash for me. Thanks for helping me out. Location is very clean and all the staff are super friendly. Would go back for any future storage needs.

RENEE H. | First Impressions |
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Customer did not leave a comment.

Kevin L.
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Customer did not leave a comment.

Valerie M.
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Customer did not leave a comment.

Steven J. | First Impressions |
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Very nice when i looked at it first time havent moved in yet.

Ray J. | First Impressions |
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Very impressed with facility and staff 👍😊👌👏✅

Chasvonne F.
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None, from customer service to equipment, everything was awesome!! Thank you

THOMAS B. | Overall Experience |
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A perfect place for my Harley for the winter, comes out the same way it went in.

Ray J.
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I was impressed with everything including the personnel at the facility ?????????

Gary L.
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Customer did not leave a comment.

Michelle G.
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The lady wasn't very friendly and she had the mileage wrong. If it weren't for me taking a picture of the odometer I would have been charged for 130 miles when in fact I went less than 30

Ray J. | First Impressions |
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Very impressed with facility and staff.👍👌😊👏

Thomas R.
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Staff was friendly and helpful.

Alicia V.
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Very easy experience . Vehicle was very nice and was perfect for the move. Easy to drive as well.

Jennifer B.
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The worker couldn't find the key to the truck so we waited at least 10 minutes while she tried to find it. Then she pointed to the wrong truck and when we went to check out that truck, she sent us to a different truck. That truck had a dolly in it that we didn't order (and didn't realize it was there). When we returned the truck, we were charged for the dolly even though we didn't order it.

Srivas P.
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Customer did not leave a comment.

Ann S.
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Customer did not leave a comment.

Ultimate C. | Overall Experience |
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Customer did not leave a comment.

Perriea N.
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Customer did not leave a comment.

Derek S. | Overall Experience |
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You need gutters on the roof. Very expensive.

Lynette S. | Overall Experience |
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Customer did not leave a comment.

ANN W. | Overall Experience |
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Staff was always pleasant...location of facility was great.

Ronald S. | Overall Experience |
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Customer did not leave a comment.

Anita R.
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Supply the product that is requested for rental. And certainly dont charge for a piece of equipment not supplied. Plus, the store attendant was very indifferent to the need for the dolly.

David G. | Overall Experience |
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awesome facility. So well lit and protected. thank you.

David H. | First Impressions |
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Customer did not leave a comment.

Joseph Ernest C.
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Make sure the sales person explains the process to set up your profile before renting for the first time. Spent a good half hour on app before could get the key for rental. Was explained only three steps to get going. Not like that at all for first rental. Vehicle was great!

David G.
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Customer did not leave a comment.

Michaella H.
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Customer did not leave a comment.

Alex S.
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Ladies working the counter were not knowledgeable about the truck or the cost.

Mike E.
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Customer did not leave a comment.

Mark T.
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Very smooth. Natalia is a superior contact and was very pleasant and professional to work with. Tell her great job.

Chris Anne L.
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I would be sure to explain that the location was good, equipment ready but the person who was there was incredibly rude and she was definitely put off by the fact I was trying to enter the building at 9:03 for 9:00 reservation.

Joseph B.
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Customer did not leave a comment.

Daniel P.
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Equipment was in pretty good shape, handled well. Easy to use. Convenient location.

David H.
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Customer did not leave a comment.

Nicholas K.
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I ordered an appliance dolly as I was moving a fridge. When I arrived in the U-Haul location, it was stated that the appliance dolly was not available because there was no appliance dolly at this location. The lack of this equipment (even though it stated it was available online), made the move quite difficult. Thankfully the manager did not charge me for a regular dolly that I was offered, which I felt was very reasonable.

Sid V. | Overall Experience |
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Feedback

Lisa H. | Overall Experience |
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There always seems to be something broken at this facility. Key swipe devices to open gates always seem to be down somewhere on the site. Staff can be stand offish and inconvenienced by a question.

Luke G.
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If another vehicle hits or damages the rental truck, while it is empty and parked on the side of the road with no one in it, I should not have to pay for the damage of a broken mirror! I am being charged over $400 for something that wasn't my fault! U-Haul has been absolutely no help to me at all. This has been the worst moving experience I have had.

Julie G. | Overall Experience |
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Roof pours water down in front of units, also forms large dangerous icicles. We had to shovel out in front of our unit several times because plowing was terrible. Moved items elsewhere. Staff rude.

Robert L. | Overall Experience |
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Very well run facility. The manager and all staff were knowledgeable & helpful.

Ashley J. | First Impressions |
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Helpful staff, clean facility and awesome music over the PA! Great place

Nathan L.
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Customer did not leave a comment.

Dean H. | Overall Experience |
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Very clean. Great service.

Rashpal K.
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Customer did not leave a comment.

MISTY J.
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Customer did not leave a comment.

BILLY J.
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Excellence all around. From Customer service to maintain of the truck.

William G.
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Customer did not leave a comment.

Jade S.
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Customer service was excellent. Misty offered me storage and gave me the certificate for the first month free even thou i told her I didn't need it but to pass it onto a friend or family who might. Truck was spotless on the inside both cab and back. Truck has lots of miles on it but still ran great. Thanks for helping us during our move.

Jeff F.
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I said yes that the equipment was well maintained, however I am not a mechanic and when we first pulled out from the lot we noticed the some slop in the stirring. The slop in the stirring became more noticeable when we entered the highway. The higher speed on the highway made the sloppy stirring mechanism much more noticeable. When I returned the vehicle I suggested that the front stirring mechanism be looked at by a qualified mechanic. Other than the sloppy stirring everything else was fine.

Debra B.
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Nothing. Everything went very smoothly.

Nicole D.
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Truck was clean, the heat worked GREAT, and we had no problems. Thank you!

Mark T.
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I think the trucks should be cleaner. There was ashes and dirt dust and debris in the cab and mud and dirt in the box it looks like some one returned it and they rented it out without even looking it over. The gas wasn't even topped off. And on top of it I was double charged. When I called customer service he was helpful and found the mistake. But said it would take 3 to 5 days to get my refund. I just felt like they were doing their best to get the most money as possible with the least amount of effort. I hope this helps to improve your company I would not use uhaul again unless they improved the quality of service. I understand everyone needs to make money but give the customer what they pay for

Kevin P.
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Everything is perfect. Management is very nice.

Derek S. | First Impressions |
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Put gutters on your building! Who wants water on their stuff every time you go in and out?

Robert F.
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Customer did not leave a comment.

ANN W. | First Impressions |
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People were helpful & pleasant...being able to see the size of the spaces right there in the office was a real help.

Vitaliy B.
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Truck ride isnt comfortable. Steering wheel was out of alignment, ride was shaky.

brian k. | Overall Experience |
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Sign-in was very quick, and sign-out quicker. When you have a load to store, you don't want to be held up by paperwork. We had a horrible time moving this summer, but it was made easier with U-haul.

Joseph J. | Overall Experience |
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Misty Jackson was helpful, professional, and kind during my rental period. The facility was well maintained and still appeared to be newly built. The extra moving carts and supplies were nice.

Lynette S.
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Customer did not leave a comment.

Lynette S.
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Customer did not leave a comment.

David G. | First Impressions |
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One person learning but the other helped out in a great way. pretty quick and easy process....they answered all the questions I had. Thank you.

Patrick U. | First Impressions |
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Nice facility, Misty was easy to work with. I hope to be here a while.

JOEL A. | Overall Experience |
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Great staff, clean, easy access.

Gina J. | Overall Experience |
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Great facility but haven't had the best customer service experience.

Saravanan S.
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Friendly staff, easy checkout and return experience!

Sharon M.
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The staff was very professional. Very good experience

Wendy L. | Overall Experience |
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This will be my first call for any future storage needs!

David E. | Overall Experience |
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Misty is running a class act!

Steve D. | First Impressions |
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THANKS FOR THE FIRST MONTH FREE....!

Robert K.
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Customer did not leave a comment.

ROBERT K. | First Impressions |
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Kathy provided spectacular service. An absolute pleasure.

Katherine P.
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Better explanation as to how to work the key lock box. I figured it out, but it was a little confusing.

Uhaul M. | First Impressions |
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clean wonderful location.

Arulswamy K.
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Customer did not leave a comment.

Scott F.
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Customer did not leave a comment.

Rick G.
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I am not happy I was charged $20 for CDW coverage. I did not opt in for this, that I am aware of. I feel this was buried in the fine print somewhere & I do not appreciate being tricked into this. Very unprofessional for such a well known company.

Todd M.
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Not much

mark f. | Overall Experience |
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the service was very poor people at the Destin know what they were d it took us almost an hour to get out of there after I clean out my locker and went in front there was nobody there to open the gate

Bradley J. | First Impressions |
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Super easy to work with. Helpful friendly people. The facility is very clean and nice too.

Michele R. | Overall Experience |
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Easy and convenient!

Eric H. | Overall Experience |
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The facility was excellent and Misty was very helpful with all of our needs. Would definitely recommend this facility.

William R.
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Customer did not leave a comment.

Andy S.
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Customer did not leave a comment.

Rochelle L.
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When we arrived I am not sure if it was the mangers family but there were 6 extra people sitting around the store and in the floor so we had to manuever around them to get to the counter and the rep we worked with seemed new so we were there longer than I would expect we ith no help from the manager that was standing there and now there seems to be issues with my card being run multiple times

Joseph L. | Overall Experience |
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Good facility overall but the GM / Staff was not friendly or helpful.

Paul W. | Overall Experience |
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Misty was extremely helpful and polite whenever I needed assistance. Will definitely be back when I need storage.

Bell P. | First Impressions |
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A very good experience and the staff is always helpful and pleasant.

Mark C. | Overall Experience |
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Thanks

Dean H. | First Impressions |
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Great customer service

John W. | Overall Experience |
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every thing was good

Gregory V. | First Impressions |
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Well done

Caballero G. | First Impressions |
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,

Eric L. | Reservation |
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The lady working was very helpful with setting up my account. She walked me to my storage locker to show me where it was. Without her, I would have been lost.

Fernando G. | Overall Experience |
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This facility is excellent but price is too high for me, I can't afford to be paying $175.00 per month

Mary B. | Overall Experience |
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--

MaryBeth M. | Overall Experience |
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I cannot speak HIGHLY enough of your employee, Misty Klein Jackson! She went "above and beyond" to help meet my needs at a very difficult time for me! You have an outstanding employee in her!!!

MaryBeth M. | Reservation |
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Your employee, Misty Klein Jackson, is OUTSTANDING! She knows her job and makes working with your company easy and quick. More-so, she is exceptionally customer-focused! I loved working with her!!!

LESLIE Z. | Overall Experience |
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Our items were damaged due to a roof leak and we are not being reimbursed enough to replace our items. I have posted on social media sites a warning to use this facility. We are extremely unhappy.

Toni H. | Overall Experience |
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The location was great for me. Easy to find and very accessible. The employees are courteous and helpful. The entire storage facility is clean and neat.

Greg N. | Overall Experience |
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I'll be back later this year to store my car again!

Jesse S. | Overall Experience |
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N/A

No reviews have been submitted for this location.

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