Customer Reviews for U-Haul Storage of Menomonee Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Menomonee Falls

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Lynette S. on

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Customer did not leave a comment.

Lynette S. on

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Customer did not leave a comment.

David G. on

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One person learning but the other helped out in a great way. pretty quick and easy process....they answered all the questions I had. Thank you.

Patrick U. on

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Nice facility, Misty was easy to work with. I hope to be here a while.

JOEL A. on

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Great staff, clean, easy access.

Gina J. on

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Great facility but haven't had the best customer service experience.

Saravanan S. on

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Friendly staff, easy checkout and return experience!

Sharon M. on

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The staff was very professional. Very good experience

Wendy L. on

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This will be my first call for any future storage needs!

David E. on

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Misty is running a class act!

Steve D. on

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THANKS FOR THE FIRST MONTH FREE....!

Robert K. on

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Customer did not leave a comment.

ROBERT K. on

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Kathy provided spectacular service. An absolute pleasure.

Katherine P. on

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Better explanation as to how to work the key lock box. I figured it out, but it was a little confusing.

Uhaul M. on

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clean wonderful location.

Arulswamy K. on

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Scott F. on

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Rick G. on

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I am not happy I was charged $20 for CDW coverage. I did not opt in for this, that I am aware of. I feel this was buried in the fine print somewhere & I do not appreciate being tricked into this. Very unprofessional for such a well known company.

Todd M. on

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Not much

mark f. on

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the service was very poor people at the Destin know what they were d it took us almost an hour to get out of there after I clean out my locker and went in front there was nobody there to open the gate

Bradley J. on

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Super easy to work with. Helpful friendly people. The facility is very clean and nice too.

Michele R. on

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Easy and convenient!

Eric H. on

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The facility was excellent and Misty was very helpful with all of our needs. Would definitely recommend this facility.

William R. on

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Andy S. on

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Rochelle L. on

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When we arrived I am not sure if it was the mangers family but there were 6 extra people sitting around the store and in the floor so we had to manuever around them to get to the counter and the rep we worked with seemed new so we were there longer than I would expect we ith no help from the manager that was standing there and now there seems to be issues with my card being run multiple times

Joseph L. on

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Good facility overall but the GM / Staff was not friendly or helpful.

Paul W. on

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Misty was extremely helpful and polite whenever I needed assistance. Will definitely be back when I need storage.

Timothy P. on

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Adam W. on

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Great service

marilyn B. on

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Change your website to say location is at Pilgrim and Shawn, not Pilgrim and Silver Spring. Also include your exact address and telephone number on the receipt acknowledgement prior to pickup. I do want to say that Kathi Peet was a most pleasant and professional person to do business with on behalf of U-Haul.

Stanley W. on

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Becky at the front desk was really nice and helped me out a lot.

Greg K. on

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one of the moving blankets has some kind of grease on it. Overall went very smooth with check in and check out. Friendly staff appreciated.

elizabeth N. on

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Friendly and helpful. I was 8 minutes late returning the truck and was pleased to not be charged for another day. Thank you!

thomas G. on

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No paper for packing....can you believe it! I had to go to Home Depot to get the tape, and packing material I needed. COME ON!!!! Did not have the chain links to a common vehicle...A Porsche Cayenne with a factory installed trailer hitch. COME ON!!! When I complained about not having packing paper, the female manager blamed it on corporate for not sending enough to her even though she ordered it. If that is true...COME ON!!! As it was this was a serious setback to our packing our mother who was moving into assisted living and we needed to mover her there by the next day....COME ON!!! This location is a storage unit facility and has NO inventory of trucks and trailers. My truck was the only one there. You should remove them from the 'recommended' list of trailer rentals immediately. If not...COME ON!!!!! I plan to return to Menomonee Falls in 3 months and I will look up the website to see if it is still recommended. If so I plan to blast it with negative reviews. Only one solution....Call me at 919-645-7371. If you do not, I will indicate that I attempted to reach out to U-Haul and you did not answer....COME ON!!! Tom Gross

Daniel O. on

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Bell P. on

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A very good experience and the staff is always helpful and pleasant.

Mark C. on

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Thanks

Dean H. on

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Great customer service

John W. on

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every thing was good

Gregory V. on

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Well done

Caballero G. on

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,

Eric L. on

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The lady working was very helpful with setting up my account. She walked me to my storage locker to show me where it was. Without her, I would have been lost.

Fernando G. on

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This facility is excellent but price is too high for me, I can't afford to be paying $175.00 per month

Mary B. on

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MaryBeth M. on

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I cannot speak HIGHLY enough of your employee, Misty Klein Jackson! She went "above and beyond" to help meet my needs at a very difficult time for me! You have an outstanding employee in her!!!

MaryBeth M. on

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Your employee, Misty Klein Jackson, is OUTSTANDING! She knows her job and makes working with your company easy and quick. More-so, she is exceptionally customer-focused! I loved working with her!!!

LESLIE Z. on

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Our items were damaged due to a roof leak and we are not being reimbursed enough to replace our items. I have posted on social media sites a warning to use this facility. We are extremely unhappy.

Toni H. on

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The location was great for me. Easy to find and very accessible. The employees are courteous and helpful. The entire storage facility is clean and neat.

Greg N. on

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I'll be back later this year to store my car again!

Jesse S. on

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