Customer Reviews for U-Haul Storage of Menomonee Falls

458 reviews

5918 Pilgrim Rd   Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)

(262) 293-4016

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(262) 293-4016

5918 Pilgrim Rd
Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff, clean facility, easy and quick to rent. Highly recommend. Will use again.

Donald J. 
Rating:
5.0

everything went smoothly

Ricardo S. 
Rating:
3.0

No lock was in the unit

Jasmon C.  |  Online Move In 
Rating:
5.0

The staff was amazing

Devrion C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

I picked this place because it has entrances that are covered. If you pick indoor climate controlled, you can get to your stuff at anytime and not have to worry about the weather. Having been in storage many times, I can tell you that this was well worth the price. Everything was great except until they put smelly air fresheners in the outlets during October- that’s why I gave it 4 stars rather than 5. As someone who greatly dislikes almost all air freshener smells, it was overwhelming when they first put them in. It lessened by the time I left so it wasn’t quite so smelly.

TERESA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
4.0

Forcing the use of subpar locks that are easily picked or shimed is very concerning regardless of the security measures in place. I find that detestable and forcing a user to waive all rights to seek judgement if your subpar lock is compromised and theft occurs. I find it reprehensible and even question the legality of that.

Christopher D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Harriet P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly N. 
Rating:
5.0

I see no need for improvement, Your employee was fantastic. She was quick, courteous made me feel she enjoyed her job. I will defiantly use your vehicles again. "Big Fan"

David J. 
Rating:
5.0

Customer did not leave a comment.

JOE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
4.0

Customer did not leave a comment.

Aubrey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
4.0

Customer did not leave a comment.

Shea S. 
Rating:
5.0

Misty was extremely helpful and got me set up with a unit in no time. It went so well that I rented a second unit. The location is clean and very convenient to access.

Harriet P.  |  First Impressions 
Rating:
4.0

I requested an appliance dolly and extra moving pads, but never got them. I was charged for them and struggled to get the charges removed.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey/Helen C.  |  Overall Experience 
Rating:
4.0

The unit that I ordered was a 5x10x11 but was given two smaller units, which isn’t what I wanted or anticipated and I was not given them option online to change it. Also, the map of the building wasn’t very clear.

Justine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juliana Z.  |  Online Move In 
Rating:
5.0

The manager is great !

ericka c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
5.0

I only rented the truck for 16 hours but was charged for 24.

MARKUS H. 
Rating:
4.0

I was charged 3 times for my truck rental. $59.00,$59.00 and 71.00. I would love to be refunded both $59.00 payments please and thank you.

Stacy S. 
Rating:
4.0

Customer did not leave a comment.

Chad K.  |  Online Move In 
Rating:
5.0

Superior experience and staff were friendly and knowledgeable gave instructions clearly (ms Jackson). Overall top notch experience.

Kayla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rina H.  |  Online Move In 
Rating:
1.0

First, don't change my location without my consent. Second, when I get an email for 845, and the employee isn't even there until 9, you should probably not say 845. Lastly, the employees could show some respect and remember who the customer is.

Ryan K. 
Rating:
5.0

We recently began renting storage space at this facility. Very clean. Very accessible. The truck rental process went great.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Katherine K.  |  Online Move In 
Rating:
5.0

Nice, clean and convenient storage fa CB I lit yo

Randy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jarrett B.  |  Overall Experience 
Rating:
4.0

Pick up a little easier

David W. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

The main access gate is very difficult to navigate with a 26' truck when other trucks are parked near the gate.

MARC G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  Overall Experience 
Rating:
5.0

The staff member on duty was fantastic. She explained everything related to my storage unit. She demonstrated how to enter and exit the UHaul facility. Demonstrated outstanding interpersonal skills.

Ronald S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nisha H.  |  Overall Experience 
Rating:
5.0

Manager was very friendly. Hours are clearly posted and facility is clean and secure. Will use again!

shree v.  |  Overall Experience 
Rating:
5.0

Keep Being Awesome! Owner and Employee were both friendly and gave me a great experience! Thanks again for the fast and easy rental

FREDERICK J. 
Rating:
4.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Josh L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Customer did not leave a comment.

SIERRA M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Misty's the best!

Samantha S. 
Rating:
5.0

Extremely nice facility and very well managed

James H. 
Rating:
5.0

Customer did not leave a comment.

sally t.  |  Overall Experience 
Rating:
5.0

I was orginally supposed to pick up the truck at another location, but they didn't have it. I was sent to the Pilgrim Rd location where I had no issues.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

The location and the employees are very good however, your app is not. It took forever to get a log in since the password is so restrictive. Then you make us take all the pics and you ask so many questions. When returning a vehicle you are dead tired and don't want to jump through so many hoops.

Steven O. 
Rating:
5.0

Fantastic, friendly service and very quick process.

Rondel M. 
Rating:
3.0

The customer service there is less than average save one person (unfortunately I did not get name) who was helpful. It felt like they thought they were doing me a favor instead of a service. I had a one-way rental that cost over $2800 and feel there should be more friendliness toward the customer.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Nothing that I can think of. Misty was very professional and courteous.

James F. 
Rating:
1.0

On the day we moved in the unit has water leakage on the floor, talk to a staff about it and she gave us the business card of the manager to talk to, called the manager she is sooo rude.I was so disappointed on her behavior

Cathy P.  |  Online Move In 
Rating:
5.0

The front east entry gate is too narrow. The 26' truck I rented barely fit through the gate, and was made more difficult because of the angled entry and other rental trucks parked nearby.

MARC G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
4.0

Low tire pressure warning system was on. Customer service person was aware and said did not need to worry about it. She was very professional and helpful. However, I would think someone at the rental center would see to have that repaired. Equipment clean and customer area was clean and orderly as we.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFRY N. 
Rating:
3.0

Truck needed to be cleaned out when I went to pick up. Not ready to go.

Rose C. 
Rating:
5.0

Great experience!

steve b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA C.  |  First Impressions 
Rating:
5.0

The process takes very long when doing a mobile check out and getting a hold of someone to help is also a very long process which can get very frustrating.

Jerud C. 
Rating:
4.0

The person at the counter was very helpful but the system had him renter information I had already completed online. Most of the damage on the van was marked with stickers that had “x”s on them except the dent in the passenger side rear fender.

Jay C. 
Rating:
1.0

This location, changed my reservation to drop off in the correct city but wrong location and charged me $131 for moving supplies I didn't order. Said they were in a back room being held - the day after I picked up the truck and dropped it off to UHaul...why was nothing said about the supplies when I picked up the truck??

Marie W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Phenomenal service

MICHELE S. 
Rating:
5.0

Keep doing what you are doing , great experience!!

brenda F. 
Rating:
1.0

Absolutely no parking for personal vehicle or the rent a truck. They park rent a trucks on grass

Andrew I. 
Rating:
5.0

Crystal gave exceptional service and very detailed and polite !

sommer j.  |  First Impressions 
Rating:
3.0

Open the store on time. There was a line of people waiting for trucks and one of them said this location is nortorious for not opening up on time. Employees are always late. If I have a rental at a certain hour I expect someone to be there as it delays the moving process and the people that are helping me to move. I will never use this location again.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
2.0

The location was fine but the process to do self-check out is very frustrating and ended up having to pay a cleaning fee just because the process was so frustrating online to go back and fix it!

MUZAFFAR K. 
Rating:
5.0

The owner/manager was very friendly and helpful making the experience of renting a truck a breeze.

Dominic L. 
Rating:
5.0

Quick and easy, she explained everything and showed me options

Sandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesse L. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen N.  |  First Impressions 
Rating:
5.0

The van I rented was immaculately clean inside and out l. It operated perfectly on the highway and residential roads, had great visibility and the back-up camera was a huge help. The entire facility where I picked up and dropped off the van was also meticulously maintained. Misty, the manager, is efficient, helpful, and understanding. I am very impressed with her ability to maintain her fleet and a large storage facility with such attention to cleanliness, functionality and order.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
2.0

I placed an online order for a 10x10 which was offered on your site for that particular location. Upon my arrival I was given 2 units across from each other App To be equivalent to 10x10 I was expecting to have all of my belongings in one unit as I ordered online however, the agent in the office stated that they had no 10×10 available. This should not have been available online if there was no actual unit available . I was very disappointed considering the process of moving is challenging and frustrating by itself.

Katina Y.  |  Online Move In 
Rating:
5.0

Extremely quick check in for key cards. Explained location of unit and was ready to use. Unit was clean and ready to go.

Andrew P.  |  Online Move In 
Rating:
5.0

My husband had a difficult time finding the right vehicle due to the identifying number being gone, but other than that everything was great. And a huge thanks to your employee who found his phone in the truck and called me!!!!

Amanda J. 
Rating:
3.0

This is my second reservation with this uHaul. The first time I didn't have an issue, but this second one was a bit different. After I arrived, I learned that they did not have the furniture dolly that I had reserved over a month ago. The representative said they ran out that morning (so what about the afternoon customers that reserved them?). I also prepaid for a queen mattress protector and never received it when I picked up the uHaul. The representative gave me half a dozen blankets for free, but that was it. If I would have known that they were out of these products (even the one I purchased), I would have made other arrangements. The van was full of fuel, but the inside was not clean nor was the outside. I will likely not be returning to this uHaul... no one wants to purchase a product or rent another and not receive either.

EMILY D. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F. 
Rating:
5.0

Entire rental process went very smoothly!! Very happy with our first experience at this location. Everyone we dealt with when we picked up and dropped off the truck on Memorial Day was very friendly and helpful!!

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Terry R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Markley S. 
Rating:
4.0

Wider selection of vehicles.

Hubert D. 
Rating:
5.0

Customer did not leave a comment.

Erica H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Abdoul Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Enjoyed everything about my experience. Will be back soon!

Michael M. 
Rating:
2.0

The lady at the desk was very snippy to me and my son!

Adam R. 
Rating:
1.0

Arrived at the pickup location to pick up a 10' towing van for 7:00am. Nobody was initially there and waited almost 30 minutes after opening time for an employee to arrive and help me. Called the general manager and learned that the opening employee overslept. The van used was well maintained and clean. I didn't have any issues driving the van. Dropping off the van was not a pleasant experience either. Location was not the most inviting and the person I spoke with on the phone to confirm the return was rude. They demanded I take the van to another drop off point. However, I already gave the employee (a mechanic) who was at the drop off point and they told me they will take care of the van. The mechanic was the only decent person of this whole experience. I was absolutely disappointed with this experience and the customer service and would not recommend this location or the drop off location to others.

Michael F. 
Rating:
5.0

Please correct my name to: Frank Fantazzi. Thank you.

frank v.  |  First Impressions 
Rating:
5.0

Crystle was extremely polite and helpful

Tywon B.  |  First Impressions 
Rating:
3.0

I booked my uhaul storage unit online. I got an email saying that I can use my passcode to enter the building and no check in is required. Upon trying to enter with my passcode, I was getting access denied. I then went into the office to see why I couldn't access and they informed me that access codes aren't used anymore and instead key cards are used. No where in the email communications I recieved indicated I needed key cards or would need to check into the office first to get my key card. I was able to find my storage unit after that which was helpful with the map. When I got to my storage unit, it had a plastic tag through it saying it was customer ready, but no indication that I should cut the tag off. I just assumed thats what I needed to do and ripped the tag off but I could have done that to any of the other units as well. Once I got into the unit, I didn't have my lock in the unit and had to go back to the office to get the lock. In the end, I was able to get everything I needed but involved two trips to the front office to get something that was different than what the email communication told me and the check in process took longer than anticipated. It would be nice to have the emailed instructions reflect the actual move in process to avoid confusion.

Michael R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Online Move In 
Rating:
5.0

Experienced, highly competent, helpful and friendly staff! Excellent availability. Very affordable pricing and easy communication! Everything clean and operating well! I wouldn't rent a vehicle or storage from any other institution. Thank you Misty! You saved the day!

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Donald J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Staff was very friendly and helpful. We had a problem with our online reservation, attendant was very helpful in resolving the issue and we were able to get our rental. A+ experience with the location.

Joseph K. 
Rating:
5.0

The only concern that I had is the outside door that we were to enter into was very difficult to close tight. I did call the office and she came right away and looked at it and said that it would be fixed. Hopefully when I return the door will be closed tight when I enter.

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Nothing - great friendly service :-)

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

I have rented Uhauls for 40 years. This was the first time using self service via smartphone. Terrible. Complicated. At one point your website said "down for maintenance" yet no one answered 1 -800 number. Done w/Uhaul.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Staff was friendly and got me in and out quickly.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Quick and easy. Made the moving process smooth

JACOB K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN I. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Jim P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joe j.  |  First Impressions 
Rating:
2.0

I was missing the dolly and utility dolly i requested and still billed for it. When I dropped off the truck at the location I mentioned it and the employee said when she totals out the rental she will fix that. Disappointed.

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
1.0

To expensive..

Jukeida J. 
Rating:
4.0

Headlights did not work to safely operate the vehicle at night. At no time should the truck I rented be allowed to get back on the road until the headlights are both replaced. Didn't know when checking out the vehicle. This was not a pleasant experience.

Glenn B. 
Rating:
4.0

The only item to mention was the on-line inventory of available units did not match what was actualy available.I reserved a 10 X 10 and had to take a 10 X 15. The person I checked out stated "that happens all the time"!

Gary Z.  |  First Impressions 
Rating:
5.0

Great place n staff

Misty J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
4.0

The staff was friendly but could have been more helpful with instructions for first-time renters of a storage unit.

linda w.  |  First Impressions 
Rating:
3.0

I was let into the storage facility because my key didn't work with the explanation that by the time i was ready to leave it should be good to use. When i attempted to leave, the facility had closed and my key did not work and no one answered the intercom. I was outside the building but behind the gate with a trailer in tow and was stuck in the storage facility for 1/2 hour. I walked the grounds until i found an open door and manually opened exit overhead doors to gain access to the main entry overhead door and essentially drove out the entrance against traffic flow to get out. Make sure your key works before you enter.

Deron B.  |  First Impressions 
Rating:
5.0

We arrived and storage unit was ready to go but too small for what we needed. It was extremely easy to upgrade to a larger unit and costumer service was excellent

Jennifer K.  |  Online Move In 
Rating:
4.0

Unit was mostly clean, just a few bits of dirt and cardboard on floor, otherwise nice. "A light bulb in any unit over a certain size, would be helpful, but we managed ok.

Laurel S.  |  First Impressions 
Rating:
4.0

Directions to the storage locker the first time were a bit sketchy. The map does a poor job of describing the facility and thoroughly explaining the layout. Color coding or somehow further describing the facility would go a long way toward making it easier. Beyond that issue, the place appears to be very nice and may even qualify as "Excellent"!

james w.  |  First Impressions 
Rating:
5.0

Very impressed with facility and staff 👍😊👌👏✅

Ray J.  |  First Impressions 
Rating:
5.0

Helpful staff, clean facility and awesome music over the PA! Great place

Ashley J.  |  First Impressions 
Rating:
5.0

Nice facility, Misty was easy to work with. I hope to be here a while.

Patrick U.  |  First Impressions 
Rating:
5.0

Well done

Gregory V.  |  First Impressions 
No reviews have been submitted for this location.

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