Customer did not leave a comment.BRANDON L.
Customer Reviews for U-Haul Storage of Menomonee Falls
Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only rented the truck for 16 hours but was charged for 24.MARKUS H.
I was charged 3 times for my truck rental. $59.00,$59.00 and 71.00. I would love to be refunded both $59.00 payments please and thank you.Stacy S.
Customer did not leave a comment.Chad K. | Online Move In
Superior experience and staff were friendly and knowledgeable gave instructions clearly (ms Jackson). Overall top notch experience.Kayla W. | First Impressions
Customer did not leave a comment.Rina H. | Online Move In
First, don't change my location without my consent. Second, when I get an email for 845, and the employee isn't even there until 9, you should probably not say 845. Lastly, the employees could show some respect and remember who the customer is.Ryan K.
We recently began renting storage space at this facility. Very clean. Very accessible. The truck rental process went great.MARK G.
Customer did not leave a comment.Katherine K. | Online Move In
Nice, clean and convenient storage fa CB I lit yoRandy S. | Overall Experience
Customer did not leave a comment.Katherine K. | Online Move In
Customer did not leave a comment.Jarrett B. | Overall Experience
Pick up a little easierDavid W.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.Deborah B.
The main access gate is very difficult to navigate with a 26' truck when other trucks are parked near the gate.MARC G. | Overall Experience
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Karen D. | Overall Experience
The staff member on duty was fantastic. She explained everything related to my storage unit. She demonstrated how to enter and exit the UHaul facility. Demonstrated outstanding interpersonal skills.Ronald S. | Online Move In
Customer did not leave a comment.Nisha H. | Overall Experience
Manager was very friendly. Hours are clearly posted and facility is clean and secure. Will use again!shree v. | Overall Experience
Keep Being Awesome! Owner and Employee were both friendly and gave me a great experience! Thanks again for the fast and easy rentalFREDERICK J.
Customer did not leave a comment.Nancy K.
Customer did not leave a comment.Josh L. | Overall Experience
Customer did not leave a comment.Jerome H.
Customer did not leave a comment.SIERRA M.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Jonathan J.
Misty's the best!Samantha S.
Extremely nice facility and very well managedJames H.
Customer did not leave a comment.sally t. | Overall Experience
I was orginally supposed to pick up the truck at another location, but they didn't have it. I was sent to the Pilgrim Rd location where I had no issues.ALAN K.
Customer did not leave a comment.JOSEPH V.
Customer did not leave a comment.Louis L.
The location and the employees are very good however, your app is not. It took forever to get a log in since the password is so restrictive. Then you make us take all the pics and you ask so many questions. When returning a vehicle you are dead tired and don't want to jump through so many hoops.Steven O.
Fantastic, friendly service and very quick process.Rondel M.
The customer service there is less than average save one person (unfortunately I did not get name) who was helpful. It felt like they thought they were doing me a favor instead of a service. I had a one-way rental that cost over $2800 and feel there should be more friendliness toward the customer.Raymond H.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Tammy K. | Overall Experience
Nothing that I can think of. Misty was very professional and courteous.James F.
On the day we moved in the unit has water leakage on the floor, talk to a staff about it and she gave us the business card of the manager to talk to, called the manager she is sooo rude.I was so disappointed on her behaviorCathy P. | Online Move In
Had a great experience. Both the ladies in the office each time I went in were very professional, and well informed of there job description. If I need storage again I’ll definitely go back to this facility . Great customer service. Thank you.LORI N. | Overall Experience
Customer did not leave a comment.Carmen V. | Overall Experience
Customer did not leave a comment.dave h. | Overall Experience
The front east entry gate is too narrow. The 26' truck I rented barely fit through the gate, and was made more difficult because of the angled entry and other rental trucks parked nearby.MARC G. | First Impressions
Customer did not leave a comment.Nicole N. | Overall Experience
The units are spotless and very convenient to access the units.Srikanth P. | Overall Experience
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.hubert d. | Overall Experience
Low tire pressure warning system was on. Customer service person was aware and said did not need to worry about it. She was very professional and helpful. However, I would think someone at the rental center would see to have that repaired. Equipment clean and customer area was clean and orderly as we.Glenn F.
Counter person was patient and demonstrated excellent customer service.Jeff N. | First Impressions
Customer did not leave a comment.Lisa V. | Overall Experience
Customer did not leave a comment.Mark G. | First Impressions
Customer did not leave a comment.JEFFRY N.
Truck needed to be cleaned out when I went to pick up. Not ready to go.Rose C.
Great experience!steve b. | First Impressions
Customer did not leave a comment.Mike L. | Overall Experience
Customer did not leave a comment.TERESA C. | First Impressions
The process takes very long when doing a mobile check out and getting a hold of someone to help is also a very long process which can get very frustrating.Jerud C.
The person at the counter was very helpful but the system had him renter information I had already completed online. Most of the damage on the van was marked with stickers that had â€œxâ€s on them except the dent in the passenger side rear fender.Jay C.
This location, changed my reservation to drop off in the correct city but wrong location and charged me $131 for moving supplies I didn't order. Said they were in a back room being held - the day after I picked up the truck and dropped it off to UHaul...why was nothing said about the supplies when I picked up the truck??Marie W.
Customer did not leave a comment.William G.
Customer did not leave a comment.Richard A.
Only wish was that access to the unit would be later than 10pm.Rachel E. | Overall Experience
Customer did not leave a comment.David W.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Allan L.
Misty the GM was very helpful and customer service was outstanding. Thank youChasvonne F. | Overall Experience
Phenomenal serviceMICHELE S.
Misty very respectful informative helpful CourteousDawn R. | Overall Experience
Keep doing what you are doing , great experience!!brenda F.
Absolutely no parking for personal vehicle or the rent a truck. They park rent a trucks on grassAndrew I.
Crystal gave exceptional service and very detailed and polite !sommer j. | First Impressions
Open the store on time. There was a line of people waiting for trucks and one of them said this location is nortorious for not opening up on time. Employees are always late. If I have a rental at a certain hour I expect someone to be there as it delays the moving process and the people that are helping me to move. I will never use this location again.Dorothy S.
Customer did not leave a comment.Pulla S. | Overall Experience
Customer did not leave a comment.jeffrey L.
Customer did not leave a comment.Dana K.
Customer did not leave a comment.Dana K.
The location was fine but the process to do self-check out is very frustrating and ended up having to pay a cleaning fee just because the process was so frustrating online to go back and fix it!MUZAFFAR K.
Customer did not leave a comment.Quinn C. | Overall Experience
The owner/manager was very friendly and helpful making the experience of renting a truck a breeze.Dominic L.
Quick and easy, she explained everything and showed me optionsSandra H. | First Impressions
Customer did not leave a comment.donna t. | Overall Experience
Customer did not leave a comment.jesse L.
Customer did not leave a comment.frank l. | First Impressions
Move out before the 24th and you won't be charged for the next month. Biggest load of crap I've ever heard. The day we moved out we were charged and the manager did absolutely nothing to accommodate us. I'm telling everyone I know to never ever go here.eric v. | Overall Experience
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.Mary Ellen N. | First Impressions
Outstanding !!! Everything was great and the manager was so wonderful and very helpful. I will only use uhaul for any future needs and I will tell my friends the sameDale G. | Overall Experience
Customer did not leave a comment.DARREL H. | Overall Experience
The van I rented was immaculately clean inside and out l. It operated perfectly on the highway and residential roads, had great visibility and the back-up camera was a huge help. The entire facility where I picked up and dropped off the van was also meticulously maintained. Misty, the manager, is efficient, helpful, and understanding. I am very impressed with her ability to maintain her fleet and a large storage facility with such attention to cleanliness, functionality and order.Lisa F.
Customer did not leave a comment.mark T.
I placed an online order for a 10x10 which was offered on your site for that particular location. Upon my arrival I was given 2 units across from each other App To be equivalent to 10x10 I was expecting to have all of my belongings in one unit as I ordered online however, the agent in the office stated that they had no 10×10 available. This should not have been available online if there was no actual unit available . I was very disappointed considering the process of moving is challenging and frustrating by itself.Katina Y. | Online Move In
Extremely quick check in for key cards. Explained location of unit and was ready to use. Unit was clean and ready to go.Andrew P. | Online Move In
My husband had a difficult time finding the right vehicle due to the identifying number being gone, but other than that everything was great. And a huge thanks to your employee who found his phone in the truck and called me!!!!Amanda J.
This is my second reservation with this uHaul. The first time I didn't have an issue, but this second one was a bit different. After I arrived, I learned that they did not have the furniture dolly that I had reserved over a month ago. The representative said they ran out that morning (so what about the afternoon customers that reserved them?). I also prepaid for a queen mattress protector and never received it when I picked up the uHaul. The representative gave me half a dozen blankets for free, but that was it. If I would have known that they were out of these products (even the one I purchased), I would have made other arrangements. The van was full of fuel, but the inside was not clean nor was the outside. I will likely not be returning to this uHaul... no one wants to purchase a product or rent another and not receive either.EMILY D.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Jacqueline F.
Entire rental process went very smoothly!! Very happy with our first experience at this location. Everyone we dealt with when we picked up and dropped off the truck on Memorial Day was very friendly and helpful!!Richard G.
Customer did not leave a comment.Terry R. | First Impressions
Customer did not leave a comment.Tammy K. | First Impressions
Customer did not leave a comment.Markley S.
Wider selection of vehicles.Hubert D.
Customer did not leave a comment.Erica H. | Online Move In
Customer did not leave a comment.Mark D.
Customer did not leave a comment.edwin d. | Overall Experience
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Abdoul Z. | Online Move In
Customer did not leave a comment.Diane S.
Enjoyed everything about my experience. Will be back soon!Michael M.
Customer did not leave a comment.Anthony F. | Overall Experience
Customer did not leave a comment.hubert d. | First Impressions
The lady at the desk was very snippy to me and my son!Adam R.
I did get locked inside the facility one time due to not being aware that the security measures changed (needed key card to leave). I was inside for about 1.5 hours on the phone with uhaul security with no call from management or attempt to ease the situation. Other than that it was great.Anthony K. | Overall Experience
Customer did not leave a comment.Randall D. | Online Move In
Customer Service and the facility exceeded our expectations! Excellent job!JAMES M. | Overall Experience
Great Facility!RHONDA M. | Overall Experience
Arrived at the pickup location to pick up a 10' towing van for 7:00am. Nobody was initially there and waited almost 30 minutes after opening time for an employee to arrive and help me. Called the general manager and learned that the opening employee overslept. The van used was well maintained and clean. I didn't have any issues driving the van. Dropping off the van was not a pleasant experience either. Location was not the most inviting and the person I spoke with on the phone to confirm the return was rude. They demanded I take the van to another drop off point. However, I already gave the employee (a mechanic) who was at the drop off point and they told me they will take care of the van. The mechanic was the only decent person of this whole experience. I was absolutely disappointed with this experience and the customer service and would not recommend this location or the drop off location to others.Michael F.
Customer did not leave a comment.edwin d. | First Impressions
Please correct my name to: Frank Fantazzi. Thank you.frank v. | First Impressions
Crystle was extremely polite and helpfulTywon B. | First Impressions
I love the cleanliness and friendliness. Thanks!JESSICA M. | First Impressions
I booked my uhaul storage unit online. I got an email saying that I can use my passcode to enter the building and no check in is required. Upon trying to enter with my passcode, I was getting access denied. I then went into the office to see why I couldn't access and they informed me that access codes aren't used anymore and instead key cards are used. No where in the email communications I recieved indicated I needed key cards or would need to check into the office first to get my key card. I was able to find my storage unit after that which was helpful with the map. When I got to my storage unit, it had a plastic tag through it saying it was customer ready, but no indication that I should cut the tag off. I just assumed thats what I needed to do and ripped the tag off but I could have done that to any of the other units as well. Once I got into the unit, I didn't have my lock in the unit and had to go back to the office to get the lock. In the end, I was able to get everything I needed but involved two trips to the front office to get something that was different than what the email communication told me and the check in process took longer than anticipated. It would be nice to have the emailed instructions reflect the actual move in process to avoid confusion.Michael R. | Online Move In
Customer did not leave a comment.James A. | Online Move In
Experienced, highly competent, helpful and friendly staff! Excellent availability. Very affordable pricing and easy communication! Everything clean and operating well! I wouldn't rent a vehicle or storage from any other institution. Thank you Misty! You saved the day!Lisa F.
Customer did not leave a comment.Donald J. | First Impressions
Customer did not leave a comment.Todd H.
The move-in experience was excellent. Friendly staff and clean storage spaces.Srikanth P. | First Impressions
Customer did not leave a comment.Alex G.
Staff was very friendly and helpful. We had a problem with our online reservation, attendant was very helpful in resolving the issue and we were able to get our rental. A+ experience with the location.Joseph K.
The only concern that I had is the outside door that we were to enter into was very difficult to close tight. I did call the office and she came right away and looked at it and said that it would be fixed. Hopefully when I return the door will be closed tight when I enter.Patricia G. | First Impressions
Customer did not leave a comment.Jeffrey K.
Nothing - great friendly service :-)Brenda F.
Customer did not leave a comment.Joshua L. | Overall Experience
The staff was very helpful and informative. I will recommend them to as many people and business associates as I can .We thank them for being very professional. thank youMike L. | First Impressions
Customer did not leave a comment.Michael S. | First Impressions
Very friendly and helpful staff.Sherrin P. | Overall Experience
I have rented Uhauls for 40 years. This was the first time using self service via smartphone. Terrible. Complicated. At one point your website said "down for maintenance" yet no one answered 1 -800 number. Done w/Uhaul.Keith P.
Customer did not leave a comment.Edward V.
Customer did not leave a comment.Charles M.
I can't remember her name but I came in on 4/24 about mid afternoon. She was nice and thorough.bao x. | First Impressions
Staff was friendly and got me in and out quickly.Douglas K.
Misty was amazing! She was super helpful and she was able to answer all my questions. Misty welcomed me, she listened to me ramble on about my “bad luck” and she made sure that I was getting the right size unit.. at first I had picked out a super small one that would not have worked . Best experience ever! Thank you Misty!!!Nichole O. | First Impressions
Customer did not leave a comment.Antonio B.
Quick and easy. Made the moving process smoothJACOB K.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Greg N. | Overall Experience
Customer did not leave a comment.Taylor F. | First Impressions
Customer did not leave a comment.STEPHEN I.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.Steven P.
Very satisfied with the facility, price, office staff and convenience. A problem free experience. If I ever need storage facilities in the future, I would definitely use U-Haul again. I highly recommend it. They are so much better than Public Storage, who increase their rental rates by 30% frequently, and are not very nice to their customers. U-Haul is a refreshing change from Public Storage.PAtrick k. | Overall Experience
I had a drive up unit that was outside. There had been no plowing done or shoveling. This made moving extremely dangerous and difficult.Kathryn P. | First Impressions
Customer did not leave a comment.Jim P. | Online Move In
Customer did not leave a comment.terry b. | First Impressions
Customer did not leave a comment.joe j. | First Impressions
Very well run facility. Modern, clean, secure.Mark S. | Overall Experience
I was missing the dolly and utility dolly i requested and still billed for it. When I dropped off the truck at the location I mentioned it and the employee said when she totals out the rental she will fix that. Disappointed.Andy G.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.John P.
To expensive..Jukeida J.
Headlights did not work to safely operate the vehicle at night. At no time should the truck I rented be allowed to get back on the road until the headlights are both replaced. Didn't know when checking out the vehicle. This was not a pleasant experience.Glenn B.
Customer did not leave a comment.Carlos L.
Customer did not leave a comment.KYLE L.
Customer did not leave a comment.James W.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Mark S. | First Impressions
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.Christopher H.
The self check in process took 25 minutes because the data was slow in loading. Same thing with return. I am wondering if cell coverage is not the best in that location. That is the only reason I rated location low.Jill S.
Customer did not leave a comment.Ardith L.
Thanks to misty she is the best.Donald V.
There was no signage on where to drop off or leave the truck. The customer service person at the location gave me wrong information about the drop off process so I was charged for an extra day. I had to call Uhaul customer service to have the charges reversed.Sarah L.
The only item to mention was the on-line inventory of available units did not match what was actualy available.I reserved a 10 X 10 and had to take a 10 X 15. The person I checked out stated "that happens all the time"!Gary Z. | First Impressions
Great place n staffMisty J. | First Impressions
Customer did not leave a comment.Allen P. | First Impressions
Customer did not leave a comment.Cheryl S. | First Impressions
The staff was friendly but could have been more helpful with instructions for first-time renters of a storage unit.linda w. | First Impressions
I was let into the storage facility because my key didn't work with the explanation that by the time i was ready to leave it should be good to use. When i attempted to leave, the facility had closed and my key did not work and no one answered the intercom. I was outside the building but behind the gate with a trailer in tow and was stuck in the storage facility for 1/2 hour. I walked the grounds until i found an open door and manually opened exit overhead doors to gain access to the main entry overhead door and essentially drove out the entrance against traffic flow to get out. Make sure your key works before you enter.Deron B. | First Impressions
We arrived and storage unit was ready to go but too small for what we needed. It was extremely easy to upgrade to a larger unit and costumer service was excellentJennifer K. | Online Move In
Customer did not leave a comment.JAMES M. | First Impressions
Unit was mostly clean, just a few bits of dirt and cardboard on floor, otherwise nice. "A light bulb in any unit over a certain size, would be helpful, but we managed ok.Laurel S. | First Impressions
Directions to the storage locker the first time were a bit sketchy. The map does a poor job of describing the facility and thoroughly explaining the layout. Color coding or somehow further describing the facility would go a long way toward making it easier. Beyond that issue, the place appears to be very nice and may even qualify as "Excellent"!james w. | First Impressions
Customer did not leave a comment.RHONDA M. | First Impressions
Very impressed with facility and staff 👍😊👌👏✅Ray J. | First Impressions
Helpful staff, clean facility and awesome music over the PA! Great placeAshley J. | First Impressions
Nice facility, Misty was easy to work with. I hope to be here a while.Patrick U. | First Impressions
Well doneGregory V. | First Impressions