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sarah f | Overall ExperienceCustomer Reviews for U-Haul Storage of Menomonee Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again! Super helpful and friendly. Highly recommend, they have a very slick operation for equipment return and storage unit rental.
JENNIFER JThe facilitator was very kind and courteous while explaining the system that I was interested in working with. I would recommend this establishment to anyone who would be in need of these storage services.
PORTER B | First ImpressionsGood experience and great service
shawn s | Overall ExperienceLorenzo was very helpful and knowledgeable and made the experience pleasant in getting a storage unit. I haven’t moved anything in yet.
melody g | First ImpressionsUpdate old fleet with modern trucks with usb ports
NICKY LRear entrance card reader was broken which means I had to go all the back to the front entrance and get out of my truck to sign out to alarm my unit. This is a huge waste of my time and not convenient. Was out of town and came back to move out on the day that I was charged the rent. There was no leniency and I had to pay for a full month when I no longer needed the unit.
Kelvin P | Overall ExperienceI already recommended this facility to a relative who has moved in and loves it!
gail b | First ImpressionsMisty was extremely helpful !!! Would totally recommend this facility
OSCAR M | First ImpressionsI had to sweep out the box of the truck before I left the facilities. Otherwise the whole experience was excellent Personnel were all very friendly and helpful
MICHAEL JI do not know the young man's name who helped me on 4/21, but he is outstanding. He took his time to explain my options, cleaned my unit, and called me when it was ready. He deserves a raise!
Denise S | First ImpressionsGreat place to store my stuff. Clean and safe and friendly
SCOTT T | Overall ExperienceThe card didn’t work at first. Had problems getting into parking lot and the storage building. I also had problems getting out of parking lot. Called the number and the call went to national office. They in turn had to call the local office. It would be nice to be able call the local office. I almost left.
DAVID F | First ImpressionsThe location, service , and equipment was top notch! Thank you.
KATHALEEN DThis experience was excellent! The equipment performed flawlessly but the people I dealt with exceeded my expectations. They were knowledgeable, efficient and friendly. 10 stars out of 5!
MICHAEL HMy time with U-Haul was extremely well. It was clean. The customer service was professional. Knew exactly their job. So I want to say thank you. The place I went to before was not so much. So I am saying to you, I will definitely recommend Europe. Establishment, 4 next time, thank you.
lavern dThis was a great experience. Very helpful and friendly. This will be my first stop if I ever need a storage unit or a truck rental.
Jeff S | Overall ExperienceNothing
Brenda FGreat job! Very helpful!
Chad T | First ImpressionsRepeat renter and always nice staff Keep up the great work SWAG Promotions
PATRICK BVery helpful staff, neat and clean environment, I keep coming back to this location because of Misty Klein and her daughter both are wonderful, very knowledgeable and courteous. Thank you Misty!
Diana J | First ImpressionsEverything went smoothly and efficiently
BEATRICE HI was extremely pleased with the facility and the U-haul staff. The ease of being able to store my belongings and then moving everything out of storage was exceptional. I highly recommend this facility and would not hesitate to use again!
Maria M | Overall ExperienceThe manager who was there when I checked in was not a morning person I guess. Pretty dry at a 7am check in. I was having issues with the online check in via my phone and that seemed to irritate her. But overall, the time there was quick and painless
AUDREY HNothing
ANTHONY BPart is climate controlled. Great storage option!
Patrick U | Overall ExperienceGreat customer service
PATRICK BMy name is misspelled. It is spelled; Lynda with a ( "y"). Thank you. 🙂😉
Lynda B | First ImpressionsLorenzo was fantastic to work with. He didn't give up when computer programming was glitchy and figured out the issue.
JONI PThe agent on duty was professional and quickly tended to my needs at beginning and upon return of truck.
LUIS QVery clean and felt safe when I was on-site. Misty was a gem to work with. Thank you!!
Richard C | Overall ExperienceMisty was great to work with!! Thank you!!!
RICHARD CWill definitely use it in the future if needed and would tell a lot of people about it
JEFFREY P | Overall ExperienceAll good.
JEFFERY Sall was well. thank you for you kindness
MARGIE MI've been a customer for the last two and a half years both for myself and for my dad and on several occasions I came for the pickup of the vehicle and there was no one in the lobby behind the counter on a couple of occasions I have to wait 20-30 minutes before someone arrived that could help me other than that I have no complaints
ANTHONY BTruck bed was caked with mud.
JEREMY KI had a very bad experience. After renting the truck, I loaded it from one of the storage units on site and when I got ready to leave the truck would not start. The persons at the location was no help, they said I had to call roadside assistance. I had to wait 3 1/2 hours to get help.
ANTHONY BVery good, clean place for storage. Would use again and have recommended to friends.
Julie H | Overall ExperienceYou need to do a better job with communication. Several of my emails were never answered or never received a reply.
Dean Z | Overall ExperienceThe staff was very friendly!
EDWARD ZGreat job
ALFONZO DEasy renting.
COSIMO SGreat job
ALFONZO DI would just like to set a district manager of this facility goes above and beyond to help you I highly recommend this U-Haul to anyone who is looking for a good U-Haul safe and secure and very pleasant staff. Thank you so very much for all the help you rendered to me during the year and a half I had my items stored there.
THERESA B | Overall ExperienceThe office person was very nice. She greeted me and got me going with my truck quickly.
CHRYL SWould be nice if they sold padlocks for the trucks at this location or if we received some warning that we needed to provide one if we wanted it
COLLEEN JThe staff were excellent from the time I rented my storage unit through many months and activities until the end of my storage needs. Thank you
Joseph R | Overall ExperienceRent longer 8 years and love ❤️ them great service
Gregory P | Overall ExperienceThe customer service was friendly and the facility was clean. The truck was old and beat up. The airbag light, engine light and some trailer light were all on. When I asked about it, I was told it would go off eventually. It didn’t. The visor was falling out of the writing with a hole where it was attached and it was a nuisance of an obstruction of my view. Overall, truck was a piece of junk.
LISA MEverything was good
RICHARD HOutstanding customer service. Clean and safe storage
JAMES M | Overall ExperienceTruck suspension was horrible.
KATHRINE FWonderful employee at location who helped me. He was very polite and even helped me move some boxes in.
CYNTHIA L | First ImpressionsAgents on both end were pleasant, and helpful. Drop off in Menomonee falls was less than a mile from our unload. Thank you!
Michael CEven though this location is far from me, it's amazing and were the only ones that had a truck for me. This was the end of May. Much better location, clean, and friendly staff. Thanks Misty. I made an online reservation with the Capitol location (reservation #: 83228680} and I got there 10 minutes early, but unfortunately, they gave my truck away to the customer before me. Mind you that customer did not have a reservation. So, I DO NOT RECOMMEND the CAPITOL LOCATION to anyone. They are using a first come, first serve moto. Also, they are not professional and do not care about the customers. Seems like they are only there because they get a check. I DID NOT receive a discount on my truck rental services at another location (Pilgrim Rd). It was a very stressful day for me considering we were moving around the time college students in the area move as well and I was very disappointed in the Capitol location. Hopefully, this reaches corporate and they change all of the employees and management at the 505 E Capital Drive location.
Leteria BProfessional, competent and knowledgeable staff.
Dominic G | First ImpressionsI ordered a furniture dolly and mattress covers. I received neither of the items when I went to pick up the truck. I did the pickup on a Sunday so no one was there to assist and didn't have the items I needed.
Jeff JTruck was on E when we got in. The low fuel light came on immediately. We only drove to pick up a couch, brought it home, and brought the truck back. I was charged 47.50 for gas and a 30.00 fuel service fee. What was supposed to be a 29.95 rental plus mileage was a charge for 141.80.
Brenda SNothing bad, very good cashier guy infrom me about the truck had broken driver side mirror was losse that I have long arm to hold when I need it. Beautiful job and I love the truck were in good times.
Warren CMore stock of common items, like locks. I had to chase around to find a lock for the truck as we were taking it out of state
Paul GStaff was never around or on their phones. Not friendly, it seemed like a burden to ask questions.
Katelyn S | Overall ExperienceHad no problems Staff friendly place very clean and safe Would use again if needed
CARMEN V | Overall ExperienceBetter communication between parties. But overall, extremely happy with courtesies shown by management. Thank you!
Maria MMisty was a great help. I would definitely recommend this location based on the excellent customer service I received.
MICHAEL R | Overall ExperienceSales rep extremely helpful. Made rental process very quick and smooth.
Rohan MBest customer service ever! Very clean environment. Love the location.
chastity aSo far so good everything was well explained got confused at first but it didn’t take long before we figured everything out
Lucas C | Online Move InMisty, the manager was fantastic explained everything very thoroughly to me. Would recommend your storage facility to anyone in need.
Andrew H | First ImpressionsThe agent provided outstanding service as awaited tech support to address an alarm issue.
darrell wThe staff member was great. Don't change a thing.
Shannon LFee’s went up quite a bit too often.
Dominique L | Overall ExperienceAlways friendly, helpful staff. Have rented numerous vehicles from here and have always had a great experience.
Paul SEven with the mix up of someone closing my unit i stead of there’s it was great! Highly recommend!!
Kelsey D | Overall ExperienceNo ideas on how you could possibly improve on service delivered by Misty who helped while I had a troublesome moving experience. She was cheerful, did everything possible to help. So thank you very much for all you done. Russ
Russlle jAll good!
Jesus OSO helpful and accommodating. Very Clean and felt secured. I would come back to this facility when needed in the future
BARBARA N | Overall ExperienceWish it wasn’t so expensive 😥
Tiffany BOur experience at this UHaul was great! Misty was helpful and friendly. Felt the facility was clean, well-maintained and that our items were safe. Would definitely rent here again when the need arises!
JYNINE S | Overall ExperienceOffice personnel was different. One younger kid taking care of customers while the older gentleman just sat there on his phone. Didn’t greet anyone, said nothing. Had to wait for the younger guy to wait on anyone who was there. Office hours were listed until 5pm but when returning the truck at several hours before the office was closed. But then that younger kid must of watched the video cameras and unlocked the door. It was creepy
Demetra AMisty was very helpful! Facility was immaculate!
JOANNA H | Overall ExperienceI showed up for a rental and the agent didn’t have a clue what to do. She ended up calling a manager for guidance. I asked her if she was new and she told me that she is a cleaner and had not completed a rental process before. This added an estimated an additional 30 minutes to complete the rental process. Finally a manager showed up to assist with my order and someone else who was waiting behind me.
KEITH SNo lock in unit, then wrong type of lock given, unit door wouldn't stay up unheld, latch on unit was extremely hard to move
Jodi A | First ImpressionsI would never do business with uhaul again. Had this storage locker for approx 4 years, never late with a payment except once when it was overlooked. Payment was 1 day late and was paid as soon as it was discovered. Misty tacked a $50 fee on that locker and said that was not refundable because that was the auction fee to auction the contents of the locker. Are you kidding me? Tried to resolve this with Misty and corporate office to no avail. So uhaul for $50 YOU LOST YOURSELF A GOOD CUSTOMER. HOPE IT WAS WORTH IT FOR YOU.i will be telling all my friends about your business practices and advising them to take their business elsewhere.Have a great day
Jessica K | Overall Experiencethe cab of the truck was filled with trash when I picked up - under and behind the seats - filled a 13 gallon trash bag. new truck with 3200 miles, alignment was off and the truck was difficult to drive, problems with the Advance Track system as well
KEVIN EPerfect transaction A+++++++
Robert SVery nice friendly person helping us with unit. We are very pleased with the service and our storage space. I would definitely recommend this business to anyone looking for a storage space. Thank you
ronald s | First ImpressionsThe lady at the counter on Friday when I went to drop off the truck said all I need is the keys and shewed me out. Not very friendly.
Deborah MClean facilities and easy rental process! Manager extremely friendly and helpful!
JYNINE S | First ImpressionsAll good
Gregory VI did not drop off in Wauwatosa, I had left my car in Menomonee Falls.
CHARLOTTE FDecent customer service. The facility was clean, renting the U-Haul and the Monthly Storage unit was easy.
MARTELLE S | First ImpressionsMisty has been very helpful and accommodating.
Charlotte F | Online Move InGreat location, staff was always polite
Ashley J | Overall ExperienceI had a great experience with the staff and storage unit was clean and dry . Would recommend to all my friends.
JEFFREY P | Overall ExperienceMust be a leak because when I opened the unit. There was water On the floor that leaked in From The back of the unit inside hopefully not the ceiling.
AARON B | First ImpressionsVery friendly and helpful.
TIMOTHY M | Overall ExperienceEveryone at the Menomonee Falls location on Pilgrim Rd has been very helpful and knowledgeable.
Joel A | Overall ExperienceMisty was very helpful and businesslike. The only suggestion I would have is people don’t park side by side. It leaves little room to enter and exit
MICHELLE H | First ImpressionsThe storage unit, staff was great. Yes, I will inform others.
Barbra H | Overall ExperienceVery convenient and clean.
Curtis R | Overall ExperienceThe young woman at the desk was outstanding and very helpful
Joel A | First ImpressionsShe was awesome!!!
tom r | Overall ExperienceThe only difficulty we had was with cards for entry. Several times we had to get them reset. The staff was always helpful addressing the issue. Fortunately, we always came when the office was open.
Melanie S | Overall ExperienceWe moved from Indiana a year ago, and this was our first experience with using a storage facility. A few months back we were able to downsize our unit, and it was so easy. Everyone we met or had dealings with were extremely friendly and helpful. We would definitely use UHaul again and would highly recommend the facility in Menomonee Falls. Very clean, easy to access, and the staff there is outstanding. Thank you for a great experience.
Stephan W | Overall ExperienceWe were very pleased with the customer service we received with U-Hall. We tried 2 other storage places. One did not have anyone on site to talk with and one had a very rude representative. We will highly recommend U-Hall Storage.
GAIL K | First ImpressionsCost is high!
BRANDON T | First ImpressionsThe exterior doors did not always work. I either got locked in or locked out. This happened over 50% of the time.
Jerome B | Overall ExperienceWe have used this location a couple of times for storage. The building is always very clean and well maintained, and the staff always helpful.
Lynn C | First ImpressionsMisty was great to work with. Made the experience easy and affordable. Misty went out of her way to give me the storage unit that would work best for my needs. Thank you so much
Joseph R | First ImpressionsThere is large stain on floor which supposedly is not oil...we will cover with cardboard
ANN W | First ImpressionsCould not of been happier with the unit and the customer service at this location. This location was amazingly clean at all times. I have highly recommend this location to friends and family. Thank you to the Manager and the employee's!
Judith M | Overall ExperienceNo complaints, Office operated professionally and assisted whenever asked. Thanks for your service! ~Eric Maddox
eric m | Overall ExperienceThe entire facility was impeccably clean— the grounds, the paved areas, the windows, all of the surfaces in the storage area. Everything looked and smelled brand new, even though the facility has been around for probably 10 years now. It’s hard to believe that such a big place can be kept up so immaculately. I felt my stored items were completely safe and I felt completely safe there, even as a 66-year old bringing items there alone. Misty is friendly, knowledgeable and obviously runs a very tight ship there. I would highly recommend her storage facility and would note that I’ve had identically positive experiences renting her moving trucks and vans.
Lisa F | Overall ExperienceStaff was very friendly and accommodating an early move in. Walked me through the facility and showed me the best way unload, etc. Not all places do that
Edward C | First ImpressionsThe management at this location was unhelpful and always unavailable when needed the most. The move in process was a nightmare and I was thankful the move out process was quick through the website so I wouldn't have to interact with local management.
Melissa N | Overall ExperienceMisty went above and beyond to make sure my visit was nothing short of Excellent! Bathrooms were super sparkling clean and well as the property-my overall experience was 110%. Thanks Misty!!
Renay A | First ImpressionsThis an exceptional facility. Very clean and the staff is very friendly and efficient
JULIUS R | First ImpressionsI always use Uhaul..
BETTY G | Overall ExperienceStaff was extremely helpful… great experience!!!
debra h | Overall ExperienceI had numerous problems with my lock not being able to lock and then with the door staying up!
DAIZHON N | Overall ExperienceRates are too high for the sizes.
David A | Overall ExperienceHorrible every time I called “ Misty “ she always seems like she don’t wanna work or has an attitude, nobody told you to work at Uhaul. Also when we moved out we got a Uhaul truck from them, they said the tank was on 3/8 of a tank and it wasn’t when we got the truck it was on E. They charged us 59$ for gas which we will be disputing the PAYMENT with our bank because we have pictures and proof of the before and after gas when we put gas back in it. Uhaul on pilgrim rd menomonee falls is a huge scam I would never recommend this to any of my friends or anybody I know! Plus the location is dumb I used GPS and it sends me all over the map all the time and it’s very inaccurate. Next time I’ll be going with a different Uhaul company! They just hire anybody everybody that works there act like they don’t even know what they are doing. RUNNNN!
Makaela D | Overall ExperienceThe video I was sent said the unit would be zip locked with a free lock inside the unit. Neither were true. Online I selected climate controlled unit, which I did not receive.
Laura P | Online Move InGreat customer service. Everyone there was very helpful and nice. Will be back if I need storage for any thing else. Will refer friends and family to this location.
Misty k | Overall ExperienceThe only difficulty we had was finding the unit. Everything else was great!
Sherri D | Online Move InMy big beef was 2 rate increases within 5 months of each other. On top of that, the public areas were always littered with garbage and the entrance gates were often damaged.
Luther H | Overall ExperienceStaff was 5 Stars
John M | First ImpressionsAlways a problem trying to call the facility to pay my monthly bill. Hard to get thru on the phone. Misty does a great job. All staff was very helpful. Conner gave away my 10’x 10’ , I had to go with a 10’x 15’, it turned out I needed that much space, so it turned out ok.
Gail j | Overall ExperienceMisty and staff were more than accomodating.
shirley e | Overall ExperienceMisty & Crystal were great to work with and so helpful!!
shirley e | First ImpressionsOverall, it was nice. There was a siding piece that kept coming off, but it didn’t affect our usage. Towards the end our rental, we saw a big dent on the pillar to the right of our door, that was not made by us. Again, it didn’t affect our use of the storage but we just would have liked a heads up/ notification in case any damages to our things.
liberty l | Overall ExperienceAwesome facility. Clean .Easy check in and move out facility.
Jodi G | Overall ExperienceThe guy at the counter got spelling of name and address wrong. Address on line incorrect. Had to call to find out how to get to the right place
margret s | First ImpressionsWe had considerable water in our unit (1092) which froze our stuff to the floor in the winter. We also found dead mice and numerous acorns in the unit when we moved out.There were 5 mouse feeder traps in the unit, no doubt for a reason
david k | Overall ExperienceThe left handed soccer player working behind the desk is very helpful….he does a good job
Scott F | Overall ExperienceLock was not in unit when first arrived…had to return to desk to get a lock…attendant was very helpful.
Dean Z | Online Move InVery nice storage facility- staff is always friendly and helpful. Love this place!
Charles c | Overall ExperienceEvery thing was clean and neat
jeannie w | Overall ExperienceStorage unit rental was great. Moving out was not a smooth process and the uhaul truck was not ready. When Misty is back from PTO I hope she can make this right for me.
Ashley S | Overall ExperienceExcellent experience!
andy l | First ImpressionsI rented a 10x20 storage and got (2) 5x10 and (1) 10x10. I got the square footage, but it was harder to get my furniture in because the doors where smaller and the corridors limited. I was expecting one large 10x20 storage with a garage door. They should have disclosed this difference with me prior. Smaller doors made a bid difference (was harder)
maria N | First ImpressionsN/A
Terreea S | First ImpressionsIt's too bad that I could not return my truck or trailer at this location
david k | First ImpressionsI am a current customer who needed an additional unit. The manager Misty Klein was an awesome help! To get the additional unit was quick and easy and went smoothly. Misty made the experience very easy.
Aisha V | First ImpressionsThey were very understanding and very convenient.
Tishena B | Overall ExperienceVery professional Thank You
Annette G | Overall ExperienceVery clean, safe environment. Would use again, highly recommend.
Donald J | Overall ExperienceNo lock was in the unit
Jasmon C | Online Move InThe staff was amazing
Devrion C | Overall ExperienceI picked this place because it has entrances that are covered. If you pick indoor climate controlled, you can get to your stuff at anytime and not have to worry about the weather. Having been in storage many times, I can tell you that this was well worth the price. Everything was great except until they put smelly air fresheners in the outlets during October- that’s why I gave it 4 stars rather than 5. As someone who greatly dislikes almost all air freshener smells, it was overwhelming when they first put them in. It lessened by the time I left so it wasn’t quite so smelly.
TERESA C | Overall ExperienceForcing the use of subpar locks that are easily picked or shimed is very concerning regardless of the security measures in place. I find that detestable and forcing a user to waive all rights to seek judgement if your subpar lock is compromised and theft occurs. I find it reprehensible and even question the legality of that.
Christopher D | Online Move InMisty was extremely helpful and got me set up with a unit in no time. It went so well that I rented a second unit. The location is clean and very convenient to access.
Harriet P | First ImpressionsThe unit that I ordered was a 5x10x11 but was given two smaller units, which isn’t what I wanted or anticipated and I was not given them option online to change it. Also, the map of the building wasn’t very clear.
Justine D | Online Move InThe manager is great !
ericka c | Overall ExperienceSuperior experience and staff were friendly and knowledgeable gave instructions clearly (ms Jackson). Overall top notch experience.
Kayla W | First ImpressionsNice, clean and convenient storage fa CB I lit yo
Randy S | Overall ExperienceThe main access gate is very difficult to navigate with a 26' truck when other trucks are parked near the gate.
MARC G | Overall ExperienceThe staff member on duty was fantastic. She explained everything related to my storage unit. She demonstrated how to enter and exit the UHaul facility. Demonstrated outstanding interpersonal skills.
Ronald S | Online Move InManager was very friendly. Hours are clearly posted and facility is clean and secure. Will use again!
shree v | Overall ExperienceOn the day we moved in the unit has water leakage on the floor, talk to a staff about it and she gave us the business card of the manager to talk to, called the manager she is sooo rude.I was so disappointed on her behavior
Cathy P | Online Move InHad a great experience. Both the ladies in the office each time I went in were very professional, and well informed of there job description. If I need storage again I’ll definitely go back to this facility . Great customer service. Thank you.
LORI N | Overall ExperienceThe front east entry gate is too narrow. The 26' truck I rented barely fit through the gate, and was made more difficult because of the angled entry and other rental trucks parked nearby.
MARC G | First ImpressionsThe units are spotless and very convenient to access the units.
Srikanth P | Overall ExperienceCounter person was patient and demonstrated excellent customer service.
Jeff N | First ImpressionsGreat experience!
steve b | First ImpressionsOnly wish was that access to the unit would be later than 10pm.
Rachel E | Overall ExperienceMisty the GM was very helpful and customer service was outstanding. Thank you
Chasvonne F | Overall ExperienceMisty very respectful informative helpful Courteous
Dawn R | Overall ExperienceCrystal gave exceptional service and very detailed and polite !
sommer j | First ImpressionsQuick and easy, she explained everything and showed me options
Sandra H | First ImpressionsMove out before the 24th and you won't be charged for the next month. Biggest load of crap I've ever heard. The day we moved out we were charged and the manager did absolutely nothing to accommodate us. I'm telling everyone I know to never ever go here.
eric v | Overall ExperienceOutstanding !!! Everything was great and the manager was so wonderful and very helpful. I will only use uhaul for any future needs and I will tell my friends the same
Dale G | Overall ExperienceI placed an online order for a 10x10 which was offered on your site for that particular location. Upon my arrival I was given 2 units across from each other App To be equivalent to 10x10 I was expecting to have all of my belongings in one unit as I ordered online however, the agent in the office stated that they had no 10×10 available. This should not have been available online if there was no actual unit available . I was very disappointed considering the process of moving is challenging and frustrating by itself.
Katina Y | Online Move InExtremely quick check in for key cards. Explained location of unit and was ready to use. Unit was clean and ready to go.
Andrew P | Online Move InI did get locked inside the facility one time due to not being aware that the security measures changed (needed key card to leave). I was inside for about 1.5 hours on the phone with uhaul security with no call from management or attempt to ease the situation. Other than that it was great.
Anthony K | Overall ExperienceCustomer Service and the facility exceeded our expectations! Excellent job!
JAMES M | Overall ExperienceGreat Facility!
RHONDA M | Overall ExperiencePlease correct my name to: Frank Fantazzi. Thank you.
frank f | First ImpressionsCrystle was extremely polite and helpful
Tywon B | First ImpressionsI love the cleanliness and friendliness. Thanks!
JESSICA M | First ImpressionsI booked my uhaul storage unit online. I got an email saying that I can use my passcode to enter the building and no check in is required. Upon trying to enter with my passcode, I was getting access denied. I then went into the office to see why I couldn't access and they informed me that access codes aren't used anymore and instead key cards are used. No where in the email communications I recieved indicated I needed key cards or would need to check into the office first to get my key card. I was able to find my storage unit after that which was helpful with the map. When I got to my storage unit, it had a plastic tag through it saying it was customer ready, but no indication that I should cut the tag off. I just assumed thats what I needed to do and ripped the tag off but I could have done that to any of the other units as well. Once I got into the unit, I didn't have my lock in the unit and had to go back to the office to get the lock. In the end, I was able to get everything I needed but involved two trips to the front office to get something that was different than what the email communication told me and the check in process took longer than anticipated. It would be nice to have the emailed instructions reflect the actual move in process to avoid confusion.
Michael R | Online Move InThe move-in experience was excellent. Friendly staff and clean storage spaces.
Srikanth P | First ImpressionsThe only concern that I had is the outside door that we were to enter into was very difficult to close tight. I did call the office and she came right away and looked at it and said that it would be fixed. Hopefully when I return the door will be closed tight when I enter.
Patricia G | First ImpressionsThe staff was very helpful and informative. I will recommend them to as many people and business associates as I can .We thank them for being very professional. thank you
Mike L | First ImpressionsVery friendly and helpful staff.
Sherrin P | Overall ExperienceI can't remember her name but I came in on 4/24 about mid afternoon. She was nice and thorough.
bao x | First ImpressionsMisty was amazing! She was super helpful and she was able to answer all my questions. Misty welcomed me, she listened to me ramble on about my “bad luck” and she made sure that I was getting the right size unit.. at first I had picked out a super small one that would not have worked . Best experience ever! Thank you Misty!!!
Nichole O | First ImpressionsVery satisfied with the facility, price, office staff and convenience. A problem free experience. If I ever need storage facilities in the future, I would definitely use U-Haul again. I highly recommend it. They are so much better than Public Storage, who increase their rental rates by 30% frequently, and are not very nice to their customers. U-Haul is a refreshing change from Public Storage.
PAtrick k | Overall ExperienceI had a drive up unit that was outside. There had been no plowing done or shoveling. This made moving extremely dangerous and difficult.
Kathryn P | First ImpressionsVery well run facility. Modern, clean, secure.
Mark S | Overall ExperienceI can NOT say ENOUGH about how incredibly awesome my experience was with the staff and your facility. Missy is a superior manager who did a phenomenal job of helping me find the right unit for my needs, answer a zillion what if questions ALWAYS with a smile and awesome suggestions! The staff was equally friendly and helpful! I HIGHLY recommend the Meno Falls UHAUL to anyone looking for their storage needs!
Kim P | Overall ExperienceReally the best storage facility around. Clean, very secure, well run. You can’t ask for much more.
paul r | Overall ExperienceThank you!
jan w | Overall Experienceshould be some light in the units so when someone comes in late or early you can see inside
Jeffrey N | Overall ExperienceGreat Staff to work with. Thank you
David H | Overall ExperienceStaff was very helpful with any questions I had. Was using storage since had moved back to area from another state, plan was to move to smaller unit when moved into an apartment. Only reason I left was the apartment I found was a 45 minute drive to storage which was a little far.
STEVEN F | Overall ExperienceVery nice storage facility, and everyone on staff were helpful with any questions we had. Will use this location again.
Charles c | Overall ExperienceMajor rodent problem with this storage facility. There was urine and rat droppings on multiple items in my storage locker. I had to spend significant time cleaning and sanitizing items after removing them from storage. Very disappointed in the lack of pest control in this facility.
Kyle R | Overall ExperienceThe only item to mention was the on-line inventory of available units did not match what was actualy available.I reserved a 10 X 10 and had to take a 10 X 15. The person I checked out stated "that happens all the time"!
Gary Z | First ImpressionsGreat place n staff
Misty k | First ImpressionsThis U-Haul is a nice , safe, clean facility.
Mary S | Overall ExperienceI was not happy with the woman who worked there when I came to bring my stuff in she wouldn't help me get my key or explain to me how to use my card to get access to the gate.
Angela H | Online Move InThe staff was fantastic and the facility felt brand new! I trusted my belongings there! Though - the parking lot is a little cumbersome when you park and go into the office. Otherwise, I wouldn't have wanted to keep my stuff anywhere else!
Lauren A | Overall ExperienceVery clean. Friendly associates and other occupants.. I would highly recommend uhaul storage on Pilgrim and Silver Spring to others that need of short term or long term storage.. Thanks
Steven J | Overall Experiencereally impressed with access and security and cleanliness...have already recommended to friends
Donald W | Overall ExperienceThe staff was friendly but could have been more helpful with instructions for first-time renters of a storage unit.
linda w | First ImpressionsI was let into the storage facility because my key didn't work with the explanation that by the time i was ready to leave it should be good to use. When i attempted to leave, the facility had closed and my key did not work and no one answered the intercom. I was outside the building but behind the gate with a trailer in tow and was stuck in the storage facility for 1/2 hour. I walked the grounds until i found an open door and manually opened exit overhead doors to gain access to the main entry overhead door and essentially drove out the entrance against traffic flow to get out. Make sure your key works before you enter.
DERON B | First ImpressionsWe arrived and storage unit was ready to go but too small for what we needed. It was extremely easy to upgrade to a larger unit and costumer service was excellent
Jennifer K | Online Move InStaff was awesome and the facility was rodent free.
Demitree J | Overall ExperienceFacility was clean.
Jon L | Overall Experiencewas a great experience. Staff was very helpful. I had made a mistake estimating the size unit I needed online. They were very helpful in switching to another unit. Very convient building
STEVEN F | First ImpressionsUnit was mostly clean, just a few bits of dirt and cardboard on floor, otherwise nice. "A light bulb in any unit over a certain size, would be helpful, but we managed ok.
Laurel S | First ImpressionsDirections to the storage locker the first time were a bit sketchy. The map does a poor job of describing the facility and thoroughly explaining the layout. Color coding or somehow further describing the facility would go a long way toward making it easier. Beyond that issue, the place appears to be very nice and may even qualify as "Excellent"!
james w | First ImpressionsFrom day one I received excellent customer service. I always felt welcomed which help me to visit my storage during hours that was convenient for my schedule.. I accomplished my storage goal's, thanks to the professional care at this location.
RENEE H | Overall ExperienceAwesome place and the cleanliness was beautiful
Demitree J | First ImpressionsClimate Control Inside and Drive up. Also non climate control inside and drive up.Well lite hallways and nice music playing over the speakers. Clean bathrooms and friendly staff.
Misty J | Overall ExperienceThe only thing that is upsetting is that we paid for the month of June but only needed the storage unit for one week that month and there’s no prorated amount or refund.
Maria G | Overall ExperienceWhen moving out I broke glass when I asked the office for a broom and dust pan she said she would bring it to me. A young lady I think her name was Angelina came over and cleaned it up for me. She even took a broken box to the trash for me. Thanks for helping me out. Location is very clean and all the staff are super friendly. Would go back for any future storage needs.
Melissa L | Overall ExperienceVery nice when i looked at it first time havent moved in yet.
Steven J | First ImpressionsVery impressed with facility and staff 👍😊👌👏✅
Ray J | First ImpressionsA perfect place for my Harley for the winter, comes out the same way it went in.
THOMAS B | Overall ExperienceVery impressed with facility and staff.👍👌😊👏
Ray J | First ImpressionsYou need gutters on the roof. Very expensive.
Derek S | Overall ExperienceStaff was always pleasant...location of facility was great.
ANN W | Overall Experienceawesome facility. So well lit and protected. thank you.
David G | Overall ExperienceFeedback
Sid V | Overall ExperienceThere always seems to be something broken at this facility. Key swipe devices to open gates always seem to be down somewhere on the site. Staff can be stand offish and inconvenienced by a question.
Lisa H | Overall ExperienceRoof pours water down in front of units, also forms large dangerous icicles. We had to shovel out in front of our unit several times because plowing was terrible. Moved items elsewhere. Staff rude.
Julie G | Overall ExperienceVery well run facility. The manager and all staff were knowledgeable & helpful.
Robert L | Overall ExperienceHelpful staff, clean facility and awesome music over the PA! Great place
Ashley J | First ImpressionsVery clean. Great service.
Dean H | Overall ExperiencePut gutters on your building! Who wants water on their stuff every time you go in and out?
Derek S | First ImpressionsPeople were helpful & pleasant...being able to see the size of the spaces right there in the office was a real help.
ANN W | First ImpressionsSign-in was very quick, and sign-out quicker. When you have a load to store, you don't want to be held up by paperwork. We had a horrible time moving this summer, but it was made easier with U-haul.
brian k | Overall ExperienceMisty Jackson was helpful, professional, and kind during my rental period. The facility was well maintained and still appeared to be newly built. The extra moving carts and supplies were nice.
Joseph J | Overall ExperienceOne person learning but the other helped out in a great way. pretty quick and easy process....they answered all the questions I had. Thank you.
David G | First ImpressionsNice facility, Misty was easy to work with. I hope to be here a while.
Patrick U | First ImpressionsGreat staff, clean, easy access.
JOEL A | Overall ExperienceGreat facility but haven't had the best customer service experience.
Gina J | Overall ExperienceThis will be my first call for any future storage needs!
Wendy L | Overall ExperienceMisty is running a class act!
David E | Overall ExperienceTHANKS FOR THE FIRST MONTH FREE....!
Steve D | First ImpressionsKathy provided spectacular service. An absolute pleasure.
ROBERT K | First Impressionsclean wonderful location.
Uhaul M | First Impressionsthe service was very poor people at the Destin know what they were d it took us almost an hour to get out of there after I clean out my locker and went in front there was nobody there to open the gate
mark f | Overall ExperienceSuper easy to work with. Helpful friendly people. The facility is very clean and nice too.
Bradley J | First ImpressionsEasy and convenient!
Michele R | Overall ExperienceThe facility was excellent and Misty was very helpful with all of our needs. Would definitely recommend this facility.
Eric H | Overall ExperienceGood facility overall but the GM / Staff was not friendly or helpful.
Joseph L | Overall ExperienceMisty was extremely helpful and polite whenever I needed assistance. Will definitely be back when I need storage.
Paul W | Overall ExperienceA very good experience and the staff is always helpful and pleasant.
Bell P | First ImpressionsThanks
Mark C | Overall ExperienceGreat customer service
Dean H | First Impressionsevery thing was good
John W | Overall ExperienceWell done
Gregory V | First Impressions,
Caballero G | First ImpressionsThe lady working was very helpful with setting up my account. She walked me to my storage locker to show me where it was. Without her, I would have been lost.
Eric L | ReservationThis facility is excellent but price is too high for me, I can't afford to be paying $175.00 per month
Fernando G | Overall Experience--
Mary B | Overall ExperienceI cannot speak HIGHLY enough of your employee, Misty Klein Jackson! She went "above and beyond" to help meet my needs at a very difficult time for me! You have an outstanding employee in her!!!
MaryBeth M | Overall ExperienceYour employee, Misty Klein Jackson, is OUTSTANDING! She knows her job and makes working with your company easy and quick. More-so, she is exceptionally customer-focused! I loved working with her!!!
MaryBeth M | ReservationOur items were damaged due to a roof leak and we are not being reimbursed enough to replace our items. I have posted on social media sites a warning to use this facility. We are extremely unhappy.
LESLIE Z | Overall ExperienceThe location was great for me. Easy to find and very accessible. The employees are courteous and helpful. The entire storage facility is clean and neat.
Toni H | Overall ExperienceI'll be back later this year to store my car again!
Greg N | Overall ExperienceN/A
Jesse S | Overall Experience