Customer Reviews for U-Haul Storage of Meridian

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Meridian

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Marshall V. on

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Friendly people working there. Thanks!

EDNA H. on

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Pricing is rediculous

charlie P. on

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john Y. on

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Thomas M. on

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From the last customer there was a dolly and blankets left on the trailer when I arrived home to load. After completing the move it was found on unloading there was water damage to two pieces of furniture from water entering this sealed trailer from traveling through rains.

Jacob M. on

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I got a 20ft truck. The u-haul had a padlock that only took a key, and I wasn’t given a key. The back didn’t lock well and I ended up buying my own solution to protect my belongings. I picked it up at 5pm on a Thursday and I called customer service at 9pm. At that points very nice customer service representative tried to help me, but I was told that the GM would call me because the truck file had nothing about a lock. That never happened. I called my local office where I picked it up the next morning and was given a similar “the manager will call you” answer. I was too far from the office to go in myself if I didn’t want to pay for an extra day or end up swapping trucks and worry about paying Friday rates(which are higher). If someone would have called me and offered an acceptable solution for me to get a truck with a better gate I would have possibly worked that out. However, it’s now 5 AM on Saturday and I have not heard from anyone about the issue. Outside of that, the truck wasn’t well maintained. It had low tires on the front and it pulled hard to the right. With these mechanical and customer service issues I will probably rent a truck somewhere else next time I move.

CHRIS G. on

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Robert S. on

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The Truck was clean but Not Well Maintained. The truck has mechanical issues in the Steering. Needs Attention!!

KENNETH L. on

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Great location. Service is excellent.

David B. on

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Garry E. on

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Always helpful and accommodating!

James G. on

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Excellent service.

DIEGO G. on

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Mike has a great customer service, very communicative.- Excellent

james R. on

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Pamela M. on

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The employees there were awesome as usual and very helpful.

LATARRUS A. on

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Everything was great .Great customer service..

Rose H. on

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mitchell S. on

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Charles N. on

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steve J. on

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Yolanda G. on

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Easy, breezy as is always.

john O. on

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Quick, convenient, and great customer service.

Jerome D. on

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I think her name was Alisha, she was great. She answered the phone and helped me out tremendously. She was even willing to stay a couple minutes late for my arrival.

Richard F. on

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Everything went very well and the employees were very nice and polite. We will use your company again.

TONY S. on

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Excellent service use them for all my needs

carol D. on

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Excellent service very knowledgeable staff

Charles P. on

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The man that helped me sunday was very professional at his job n went out of his way to assist me .

dudley B. on

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Virginia S. on

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Very helpful personnel

William N. on

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Virginia S. on

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No improvements needed that I can think of

NEAL W. on

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Michael was a Great Help at the Meridian location!!!

GUS G. on

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I had excellent service from Mike. He's the best. He deserves a raise in pay.

samual B. on

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Everyone went out of their way to make sure my moving experience was done as professionally as possible. Mr. Bennett took very good care of me, and treated me like a valued customer.

Keyundria M. on

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Great

gloria R. on

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I had a hard time with the return truck app, but every thing else was great.

Christine G. on

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I had excellent service. Picking up the truck was easy and Mr. Mike has always been so nice and helpful.

TANESHA N. on

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Nothing

Deshauna J. on

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Your service was superior

John B. on

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Customer did not leave a comment.

candance B. on

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Great experience, friendly courteous and knowledgeable staff. Truck ran great and I got my move made without incident. Thanks

Kimberley T. on

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I rented a 6X12 trailer with ramp to haul an ATV. When I made it to destination the opening to the ramp was too small. There was a U-Haul dealer less than 2 miles. I called back to Meridian to check to see if it was ok to switch for an open back trailer without ramps. The answer was no because the trailer is owned by that store. This is something that needs to be disclosed to customers before they rent. Most people think of U-Haul as a nationwide company with drop-off and pick-up anywhere. A 3 hour trip turned into an all day fiasco.

Karen H. on

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Just keep up the great work and service. Mike and the lady who processed my return today were so kind and helpful.

james R. on

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Jane S. on

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Staff was very courteous and most helpful.

Scott M. on

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Great experience every time I rent anything from this location

Rodney S. on

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Was friendly and courteous. Answered all my questions

Fayne W. on

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thomas H. on

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Not much. Everything was just right.

Darryl M. on

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andrew M. on

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It was the first time I had rented a truck for moving before and the overall experience was first class. Great customer service, nice truck and the whole process was easy.

justin S. on

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Will C. on

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Was charged for extra day because the person couldn't find the key that was in the drop box as it states to put it.

rita R. on

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carolyn S. on

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The only complaint I have is when I got my ubox to unload, it was placed on the trailer backwards and I had driven 12miles to unload the box. I am thankful we could unload the box backwards, even though the door did not open as wide as it should. please have your employees pay attention when loading the ubox on the trailer,

Charmagne H. on

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James F. on

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Marilyn C. on

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KELLY H. on

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Professional, personal service is the standard for this location. Thanks to Michael Bennett. Will continue to use this location for all future needs.

leon H. on

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Manager Michael Bennett Very professional, outstanding customer service oriented. Your company is very fortunate to have someone As dedicated And qualified as Michael

JEFFERY N. on

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LACHAUNDRA C. on

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Customer service was awesome

NEAL C. on

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The company stores are so much better than the neighborhood stores but I guess that just comes with the territory we need all the locations

mark H. on

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Just keep doing as you are doing.

Kenneth W. on

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Yolanda G. on

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Mike was great as always! Reservation and checking were quick and east. Explained everything and went over everything. Awesome experience and I prefer this location over any in my area.

cameron G. on

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Great

Lynn W. on

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Cornelious S. on

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?

Linda P. on

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Nothing

Murphy M. on

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Jeffrey L. on

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Virginia S. on

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Johnny S. on

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Employees were very nice and polite. This is the second time I have Used this U-Haul and I have nothing but praise for your employees.

Thomas W. on

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Vincent B. on

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patty T. on

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Tina J. on

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Wesley L. on

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kadesha H. on

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Great job! Keep up the good work!

novus G. on

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Michael and his staff was a great to work with. The truck was ready as promise and clean. This made my move great. I would use this location again and recommend to friends and family.

Kim B. on

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Highly recommend the company in Meridian. Mike is excellent!!

WILLIAM F. on

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Again Not Much To Improve On!

shannon M. on

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Staff very helpful. I would definitely recommend this company.

Ward C. on

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pretty P. on

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Matthew C. on

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Great people there working showed me everything I needed to know on trailer and also went over the trsiler for damages and lights just an all around great place to get a trailer will be using them in the future and also if anyone needs a trailer or anything I’ll be sending them that away

rennee B. on

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Wanda H. on

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AWESOME SERVICE FROM MERIDIAN MS, NEVER HAD AN ISSUE WITH MERIDIAN MS OFFICE!!!! KUDOS

Mary P. on

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Everything was wonderful!! thank you!!

Wendy B. on

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Email receipt please

Kevin B. on

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Brandon C. on

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Myi F. on

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Tommy M. on

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Jean B. on

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Cynthia R. on

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john P. on

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I was totally satisfied with all functions and service!

Karen B. on

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The level of customer service at this U-Haul location is excellent. The team is knowledgeable, friendly and very helpful. Michael Bennett (owner) and Christina Mabry took the time to listen and assist with our concerns about U-Haul rentals! The assistance and knowledge they shared went a long way with my maintaining my composure with the many hurdles U-Haul threw our way during this project!

Wanda H. on

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Services was great

BARBARA C. on

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LATASHIA B. on

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Shatera L. on

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Joseph R. on

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Super friendly staff

LATASHIA B. on

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Employees were nice and handled a mistake on their end quickly at the pick up location. Employees were outstanding at drop off location.

stephen s. on

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Great customer service! A special thank you to Mike who was always there for us and his outstanding work ethic! Would rent again in a heartbeat!

Jude A. on

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Fairly clean , definitely a couple spiders and bugs in the unit. Overall staff was helpful and easy to work with !

glenn r. on

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The office personal are very friendly and helpful

Richard B. on

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Excellent service time after time as I use them quite a bit.

Alexandria H. on

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They really did take care of me through an already hard move they just made it easier on me. Thanks!

rebecca w. on

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Great friendly staff. The storage unit was free from the elements of the weather. My stuff was well protected. Thanks!!

rebecca w. on

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Great and friendly service in a timely manner.

tina g. on

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Thank You

shawanda p. on

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The over experience was great

William M. on

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We greatly appreciated the friendly, professional service. I highly recommend U Haul of Meridian.