Customer Reviews for U-Haul Storage of Meridian

3483 reviews

334 N Frontage Rd   Meridian, MS 39301
(Off I-20 & I-59)

(601) 482-5188

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 482-5188

334 N Frontage Rd
Meridian, MS 39301
(Off I-20 & I-59)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Be friendlier

PAUL L. 
Rating:
5.0

Wonderful experience

Preston B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathan W. 
Rating:
4.0

My furniture was in the storage 6/2-6/7 the rats started eating on a area rug which was leaning against the wall, and I had a love seat ( small couch) it was on top of the big couch they had started eating on the back of it everything else was good and that's the only reason I wouldn't recommend it to no one else

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Friendly helpful service. Will use again, and recommend to others.

Rebecca P. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
5.0

MIKE WAS VERY HELPFUL WE HAVE BOUGHT MANY BOXES AND TAPE FROM YA. HE TOLD US WE WOULD GET OUR DEPOSIT BACK AT DROP OFF

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

PAIGE NICHOLE N. 
Rating:
5.0

Michael and his staff do a great job for us. When I use rental trucks he's the only one we go to. Very dependable and I highly recommend his facility

Tony S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY V. 
Rating:
5.0

I have used this U Haul facility, managed by Michael Bennett, and have never received but excellent service. I own a distribution company and when we need an extra truck, Michael is our go to man. Great relationship and he's all we use

Tony S. 
Rating:
5.0

Nothing

Kendrick W. 
Rating:
4.0

The staff did a great job. I will do business with U- Haul again.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Very accommodating and courteous staff.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Absolutely Nothing. The guy who did my rental was super friendly. Pretty fast for his age too! Mike was a pleasure to deal with, as always.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Exceptionally professional and helpful!

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
5.0

Was not told I could do a 1 way rental. Cost 79 more than leaving in Jackson.

ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lakundria B. 
Rating:
5.0

This Ford truck performed OK but the two things I did not like were: It was impossible to see the speedometer during daylight with or without sunglasses. The dash lights were extremely dim with headlights on or off and there is no way to adjust the dash lights brightness. The rear view mirrors are basically frozen in place . This make backing up very very difficult.

James G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I rented a pick up for two days but I had to return the vehicle one hour later because i had to change plan on using the vehicle to a later day I was charged 28$ and some change for 1hour.it 2 days later I haven't gotten 296$ back yet I payed the 28$ in cash and was assured I would get my 296$ back immediately didn't happen I am done with u haul.very pissed

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

CONNIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinae h.  |  Overall Experience 
Rating:
4.0

Very good customer service

JAMAL M. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

I called uhaul 1800 # and was told I'd have a truck at this location a week in advance. Well the day before the 1800 customer server called saying I'd have to pick up at the Philadelphia area which was 45 mins there and back out of the way to where I was heading. I called the actual store and spoke to Mike and he spent his morning shopping the uhaul store for me. No luck. I called Penske's and was told that if I made a reservation I would be guaranteed a truck to haul my stuff. Well the DAY of moving Penske's called at 6am saying the Meridian location is closed and I'd have to get the truck from Brandon which is 1½ hr there and 1½ hr back. I was PISSED! I was told with penske that they'd give me the mileage for the inconvenience, but smh... how about free. That's gas, that's time, and that's stress! He told me he'd call me at 7am. He didn't. So I called Mike back moving day and ask. Mike in Meridian said he didn't have anything. My heart and patience was sunken. But Mike made me an offer I couldn't refuse. He suggested I get one of his vehicles but bring it back to his location the next morning before his next pick up instead of doing one way. He offered and gambled on me to keep my word and that he'd have 2 satisfied customers... myself and whoever his 9am was (who depended on him to have the truck). Well he got 2 satisfied customers... if I may speak for the other. I had to come back to Meridian anyway so I worked out perfectly and we are safely moved and it was all because Mike gamble on trusting me! Thank you Mike. You truly blessed me this weekend!

Tacara T. 
Rating:
5.0

Customer did not leave a comment.

Madison P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDITH N. 
Rating:
5.0

Customer did not leave a comment.

sean S. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Ervin J. 
Rating:
5.0

Customer did not leave a comment.

Kalin M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Marcie D. 
Rating:
5.0

Customer did not leave a comment.

LASHOURIA P. 
Rating:
5.0

Make and his staff always take excellent care of us. Mike's place is the only place we use

Tony S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan Y. 
Rating:
3.0

I was a first time customer of renting a UHAL. I am not happy with UHAL because I had to keep it a couple extra days. When I called to extend it another day, they charged me and I thought I was paying for that days rental. Come to find out it was not. They did not tell me when I called to extend it that the money I paid was an extra fee for extending the rental. So when I turned it in my bill was 87.00, so when I extended it two extra days I paid 50.00. So I was charged 87.00 for 3 days plus the 50.00. Total was 138.00. I was not told when I ask for another day. The person I talked to did not explain that it was not going towards my bill. I thought the money was paying for that days rental , but no it wasn't. They need to explain things better. I only went a total of 20 miles. So if you do react from UHAL, make sure they explain that asking for extension, is extra and you will still be charged for that days rental on top of what they charge you for extending it. I understand what they are saying but I was not explained that. This was my first and last time I ever use UHAL. They said there was not anything they could do. I will never use them again. I will tell everyone I know how UHAL acted. This was one of the worst experiences I ever had. I think they are cheating people by not explaining about the extra fee for extending the days. So make sure you know all that when you go to rent one. I hope you have a better experience than I did. As for me and my money, I will never use them ever again.. This was my first and last time ever using them. Just make sure that they explain it to you. If I would have known that the extra fee was not paying that days rental, I would have taken it back the next day. They say it's a extra fee because that knocks out someone else from renting it. They say they are losing money if you extend your rental so they have to charge you extra because of that. I myself believes ,that is cheating people out of money. They need to explain up front that. If you extend it , that there will be an extra fee on top of the days rental. They charged me a fee of 23.25 25 for the first day and 27.64 for the second day then my total bill was 87. something when I turned it end. So never extend it if you don't want to be charged an extra fee. I will never recommend them to anyone. They said all they could do for me since. I was not happy, (because I wasn't told it was an extra fee) was a 20.00 VIP to use in there store. When I talked to customer service he said that he would not do that if I was not gonna. Use them again he would keep it. I have another complaint I called the local number and you don't get that store you get an answering service. I want to talk to the local store not an answering service. May who ever reads this, has a Blessed day.

tasha W. 
Rating:
5.0

As always... Best customer service around these parts.

Tymekia B. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Customer did not leave a comment.

jere p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

None

Memoree B. 
Rating:
5.0

The employee who assisted me was very helpful and professional. He deserves a raise. Great overall experience.

Terry S. 
Rating:
4.0

Customer did not leave a comment.

Laurie Z. 
Rating:
1.0

U-Haul customer service was shit.

Caleb L. 
Rating:
4.0

Ordered smaller truck but happened to stop by location day ahead to learn they had me picking up smaller truck 30 mins away as they did not carry trucks smaller than 20'. Mgr transferred reservation and offered to give me 20' truck for same price.

Kimberly W. 
Rating:
5.0

I received a very friendly and professional service from Machael B. I really recommend this business and this location 👍

Luis P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Very informative customer service representative. Very clean location. Have rented from this location before and truck was clean.

MARTRICE W. 
Rating:
5.0

I spoke with the customer service yesterday in Meridian and he did apologized for our over all experience...

Hugo J. 
Rating:
5.0

None

oliver P. 
Rating:
5.0

Customer did not leave a comment.

Jermaine H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Michael has always done a great job for me. He and staff are my “go to “ people when we need trucks. Highly recommend Mike and his facility. It's the only place we use and that relationship will continue

Tony S. 
Rating:
5.0

Very helpful and knowledgeable. Even swapped out hitch ball for free.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Leo D. 
Rating:
5.0

Customer did not leave a comment.

Breanna C. 
Rating:
5.0

Customer did not leave a comment.

City of M. 
Rating:
5.0

Customer did not leave a comment.

Ivy S. 
Rating:
5.0

The person who answered the phone for reservation was less than helpful. The customer service was not friendly. Very direct and uninviting.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Staff was great. Service time was excellent and everything worked out well. Thank you guys!

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Make it easier to call directly to the UHaul location.

Alice N. 
Rating:
5.0

Very professional and very accommodating and had the equipment ready when I arrived.

Garry E. 
Rating:
4.0

Customer did not leave a comment.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

No comment. All was well.

Enrique S. 
Rating:
1.0

It cost me more to rent for 4 hours than it did to rent for 24 hours. I don't understand why and the associate couldn't explain why.

Francine N. 
Rating:
5.0

Customer did not leave a comment.

Nathan E. 
Rating:
5.0

Great customer relations

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN L. 
Rating:
5.0

Everything is great the way it is

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

The truck was clean and well maintained. The person at the counter was very polite and had answers for all my questions. Another associate brought the truck to the front door and started it for me. The employees at this location always impress me.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Samuel J. 
Rating:
4.0

Customer did not leave a comment.

Laurence B. 
Rating:
5.0

Customer did not leave a comment.

Cecil F. 
Rating:
5.0

Customer did not leave a comment.

abrasia L. 
Rating:
5.0

I was very satisfied with my service.

Mia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn P. 
Rating:
5.0

Nothing

MELVIN M. 
Rating:
5.0

Great!!!

Jerome B. 
Rating:
1.0

Communication: it sucks, I have been tossed from one person to the next. I received no information on my questions, just passed from one person to another. I did not see anything about my information for the u boxes. I did not see my credit card Information on my profile yet they had the info. I usually recommend uhaul because of the service I have always received. I will never again use uhaul. People were nice but quick to move me off to the next person without receiving any answers until two weeks later. Two weeks to get a freaking answer!!!! Never again will I recommend or use uhaul again.!!!!

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

janice s.  |  Overall Experience 
Rating:
5.0

Michael was super in working with him and communicating! Very professional!

Carl D.  |  Overall Experience 
Rating:
5.0

The staff is top notch!

CARL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELINO G.  |  First Impressions 
Rating:
5.0

Made my moving too easy as moving is headache enough then then month storage help a great deal because one less thing to worry about only issue was charged $40 more than more then my quote and $40 more than my contract dont know what this was for and nobody can exo Plain but clean.my truck replaced my gas so where the extra $40 go

Rhonda T.  |  First Impressions 
Rating:
5.0

I always go to U-haul, whether it's storage, usage of the trucks or trailer hitch. I Strongly Recommend U-haul to Everyone Thumbs Up

tina g.  |  Overall Experience 
Rating:
5.0

If I ever need to use a moving truck, U-haul in Meridian, MS will be the company I use. Great service and great people.

Kenneth w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
5.0

Awesome services

suarez d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don j j.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to make this experience easy and efficient.

Nancy G.  |  Overall Experience 
Rating:
5.0

Mike and his staff have great customer service. Anytime I need them they were able to assist me with my needs.

Monica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nakeshia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G.  |  First Impressions 
Rating:
5.0

Michael Campbell is such an asset to UHaul. He can be so very busy but will still make you feel like you are the most important customer. He’s patient, very professional and knowledgeable. He will assist you from start to finish with whatever UHaul service you are seeking. He has made me a forever UHaul customer and I have in return encouraged family and friends to switch to UHaul and they too are forevers!! Micheal Campbell, thank you for such a pleasant UHaul experience!

Kita F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don j j.  |  First Impressions 
Rating:
5.0

Very helpful personnel

Virginia S.  |  Overall Experience 
Rating:
5.0

Great

Keyundria M.  |  First Impressions 
Rating:
5.0

Was friendly and courteous. Answered all my questions

Rodney S.  |  First Impressions 
Rating:
5.0

Super friendly staff

Joseph R.  |  First Impressions 
Rating:
5.0

Employees were nice and handled a mistake on their end quickly at the pick up location. Employees were outstanding at drop off location.

LATASHIA B.  |  First Impressions 
Rating:
5.0

Great customer service! A special thank you to Mike who was always there for us and his outstanding work ethic! Would rent again in a heartbeat!

stephen s.  |  Overall Experience 
Rating:
4.0

Fairly clean , definitely a couple spiders and bugs in the unit. Overall staff was helpful and easy to work with !

Jude A.  |  Overall Experience 
Rating:
5.0

The office personal are very friendly and helpful

glenn r.  |  Overall Experience 
Rating:
5.0

Excellent service time after time as I use them quite a bit.

Richard B.  |  Overall Experience 
Rating:
5.0

They really did take care of me through an already hard move they just made it easier on me. Thanks!

Alexandria H.  |  First Impressions 
Rating:
5.0

Great friendly staff. The storage unit was free from the elements of the weather. My stuff was well protected. Thanks!!

rebecca w.  |  Overall Experience 
Rating:
5.0

Great and friendly service in a timely manner.

rebecca w.  |  First Impressions 
No reviews have been submitted for this location.

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