Customer Reviews for U-Haul Storage of Meridian

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Meridian

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Monte R. on

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The building was very cluttered. Try using a better organizational strategy.

Briana I. on

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terry s. on

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dwight p. on

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Toby P. on

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Karla M. on

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I was pleased with overall experience.

John J. on

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HASSAN H. on

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pranati j. on

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Mixed messages about who is covered under insurance.

DARLENE G. on

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kim w. on

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Not sure what was going on at the Meridian U-Haul store on N. Frontage Road Sunday June 9. There was only 1 employee there, Cedric. Cedric was SWAMPED!!!! All I wanted to do was return a trailer and it took 1 hour & 35 minutes to do so. I was #3 in line. I feel sure that weekends are pretty busy at U-Haul locations since people that work tend to do their moving on the weekends but this location was NOT PREPARED at all. Also, there was NO RECORD of the trailer I am returning in the system. There was no record of it ever having been in Birmingham the day before for me to pick up either. After leaving the U-Haul store and getting home, I received another call from U-Haul regional trying to get the ID # off the trailer (they were able to call the local store to get that information as the trailer was no longer in my possession). LIke I said, a "less than best" situation all the way around. Usually, I do not have this much trouble with U-Haul but this weekend was a whole new experience and not a good one. I keep hoping that my days of moving my children are over but in case they are not, I hope enough time goes by that I am willing to give U-Haul another chance.

Jessie W V. on

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Paul D. on

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Adam G. on

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Receiving agent at drop off location would not refund my deposit because I paid with a credit card and deposits are not normally required when paying with credit card. He stated that he could refund the amount that I paid for extra days but did not use.

jered h. on

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I traveled a total of 174 miles and was charged for 256 miles. A total of $255.00.

Marquel d. on

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stephen s. on

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Great customer service! A special thank you to Mike who was always there for us and his outstanding work ethic! Would rent again in a heartbeat!

Otis G. on

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Staff very friendly and helpful we do it again !!!

Kristin E. on

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Cindy L. on

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Very friendly, good serve.

Scott S. on

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ANDREA L. on

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Nothing

devonte g. on

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I am very disappointed with my service at this location. My 15 foot truck was cancelled two days before my reservation via a voicemail. I had to call a district manager to be accommodated instead of this location offering me alternatives. After I secured a 20 foot truck, better than nothing but bigger than I needed, I was given a return location 250 miles away from my drop off address. I didn’t even have enough miles on my contract to drive the 3 and a half hours to the return spot. I had to call the 1800 again and then speak to management who had to give me the number to traffic so I can get a drop off spot in my city. This was a horrifying experience and I feel like something should be done. Please call me at+16015136658.

Vernon A. on

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Make sure they are aware of express check in. It was great!

Mark J. on

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Patricia P. on

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Tonesia S. on

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Donald H. on

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DARLENE H. on

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Nothing, everything was great...

jeff a. on

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clarence l. on

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Clean and efficient!

andrikia l. on

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Vanette M. on

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jack h. on

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smooth drop off.

linda w. on

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Jude A. on

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Fairly clean , definitely a couple spiders and bugs in the unit. Overall staff was helpful and easy to work with !

Mark W. on

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Darrell G. on

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grant t. on

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WIlly C. on

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Leek was very friendly and helpful and the other employee wish me a Happy Mother Day that bless my heart thanks for such friendly service

Cecil F. on

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John F. on

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Mary Jo A. on

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Roger I. on

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Service was super fast and skilled, both renting and returning. They say "there is no job that could not have been done better" but it's hard to imagine what could have been done better in this case. Extremely pleased!!!

Michael J. on

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Friendly staff and prompt service!

BENNY G. on

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Gregory S. on

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alisha i. on

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Marshall H. on

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Cedric was very helpful. He saved me a lot of headache. The truck I reserved hadn’t been returned yet. So he rented me a different style truck at the same rate. Couldn’t be happier with the service.

tim d. on

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PATRICK B. on

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Gregory S. on

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Pam M. on

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Nothing. Michael Bennett is great. Very helpful

Joe B. on

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Make sure there is a designated drop off location at your destination. Computer would take the drop off location that I wanted. Service said just drop it off. Destination location wouldnt take equipment, and recommended another location. That location charged me for dropping equipment off at wrong location when there was no designated drop off location on contract

james t. on

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greatly appreciated the manager, got us out of there asap, super guy

Aaron B. on

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jimmie G. on

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Excellent

rob r. on

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Service is always excellent at this location. The manager is helpful.

Tichondria H. on

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Wywece M. on

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Not anything! Mike on the phone and at the store was outstanding!! Very helpful and understanding!! Five stars!!!

barbara w. on

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Thi B. on

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Kathrynne C. on

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Joe B. on

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Customer service was excellent

Jeremy C. on

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The new guy isn’t going to make it. He was horrible to deal with. I spent 1 hour at the location to pickup a trailer I had reserved and checked in online. This location is a high volume store and Saturday proved it but being there for an hour was excessive. Mike and Sedric do an amazing job, but the newbie sadly doesn’t know enough.

Danita A. on

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Everyone was very helpful, and for the most part the experience was easier than I thought it would be.

chris s. on

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The manager was an ass. I accidentally parked in the wrong spot and he tried to be a smart ass about it.. until he knew he wasn't dealing with the average take his crap person. His apology was offering water haha

scott m. on

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They always take great care of me even without a reservation. They find the best rate for what I am needing for that trip as well as gave me a credit because I overfilled the gas on my last rental. I would definitely recommend renting from frontage rd meridian ms before going anywhere else.

Neill P. on

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bobby g. on

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Michael Bennett is an excellent representation for your company! He did a great job ! Thanks, Bobby Graham

John J. on

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Matthew A. on

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The air conditioner did not work on the truck. It was very clean, however.

Brandon Y. on

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glenn r. on

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The office personal are very friendly and helpful

James N. on

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steve m. on

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Great experience, Mike did a good job with customer service. Very friendly.

Daniel B. on

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Reserved online. No mention of mileage limit that was lower than 1 trip would have been. Had to make 2 trips and ended up costing $62 more. Not happy about it!! Asked attendant and he said they don’t handle problems. They just charge what’s due. Really disappointed with this rental!!

Douglas C. on

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None to think of recommending.

Rickey N. on

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Excellent customer service. very professional

Vivian A. on

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Annie D. on

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The truck was extremely shaky, actually broke a few pieces

Deborah W. on

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emaneul w. on

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Come down on the price per mile would help alot.

pharris m. on

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Rent here before with no problem no problem on returning trailer

Sabrina B. on

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Hopefully i or someone else won't have to go through what i went through today. Had to go to 3 uhaul stores to get a truck that i reserved. First stop where truck should have been, it wasn't. Second stop where truck was dropped off but want checked in yet. . Felt like i was owed something for gas and time. . Once i got to frontage rd uhaul store things went smooth. . . . Thank you,.. Tedious morning

ELLA E. on

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No improvement needed the young man that waited on me was very nice and professional, this UHaul location is my favorite. Every time I come in the service is always professional I love this uhaul location you guys are the best.

michael k. on

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Rosa L. on

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Everything good, good service and fast, keep up the good work. ??

Kristopher G. on

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New dropoff procedure is a pain. Confirmation code didn't work the first time, had to take numerous pictures, and doesn't save me any time or money. Further, I was charged two days' rental when I dropped the vehicle off 15 hours before the 2nd day. My days of renting from Uhaul are over.

donald n. on

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Chris S. on

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The store was too cluttered

Marc F. on

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Richard B. on

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Excellent service time after time as I use them quite a bit.

Ricky B. on

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LaSandra J. on

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Make sure that you are charging each account accordingly. I was charged for someone else trip to include my own.

Marcie B. on

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NA

todd t. on

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The man at the desk was very polite and assisted me in understanding anything I had questions about. I do believe the truck needs an alignment adjustment and the furniture dolly was not the easiest thing to use. Overall everything went well.

Patricia h. on

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Alexandria H. on

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They really did take care of me through an already hard move they just made it easier on me. Thanks!

Tracy S. on

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dean l. on

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Everything was great Helped with all my needs return was quick an easy Awesome customer service

Dainel F. on

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GARY H. on

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cecilia b. on

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The customer service was excellent, however the towing dolly was not in good condition. I almost didn’t think we were going to get it to work.

glenn r. on

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Eddie W. on

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Darren C. on

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Ede M. on

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sam b. on

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Matthew H. on

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MICHAEL R. on

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tony r. on

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I had an excellent time at the U-haul location in Meridian, MS the service was professional, helpful and polite. I will be recommending to all of my family and friends to use U-Haul! Take care, Tony

aliyah s. on

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You guys did well.

Jerome B. on

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Yolanda S. on

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Judy D. on

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Nicole H. on

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NICETA B. on

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Mr. Michael the manger was EXCELLENT!!! Thank you again Sir!!

julie b. on

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Very helpful!

shanise r. on

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Roben C. on

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Raymond A. on

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there was no one there at the drop off it was after hours but they did tell me where to drop of the keys ...lol its ok the place was clean and plenty of parking.

RANDOLPH M. on

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Very friendly and very efficient.

Leland R H. on

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rebecca w. on

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Great friendly staff. The storage unit was free from the elements of the weather. My stuff was well protected. Thanks!!

Artis O. on

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Thank you for being there.

Robert D. on

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None, excellent!

Jerome B. on

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Willie A. on

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rebecca w. on

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Great and friendly service in a timely manner.

tina g. on

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Thank You

shawanda p. on

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The over experience was great

William M. on

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We greatly appreciated the friendly, professional service. I highly recommend U Haul of Meridian.