Customer Reviews for U-Haul Storage of Midtown

6,926 reviews

21 W 3rd Ave   Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

(509) 624-3147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(509) 624-3147

21 W 3rd Ave
Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great local help - jumped right on getting me hooked up and rolling.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
3.0

The appliance dolly I was supplied was not usable at all, the strap was so frayed it would not hold one appliance, had to lift every appliance by hand quite a scam, renting our a non-working appliance dolly. When making the reservation I specifically asked the U-Haul Store located at 8805 N Division. Spokane, WA if I could pick up at the 21 W 3rd, Spokane, WA and drop off at the 8805 N Division location she said yes no problem, when I arrived to pick it up that when I was informed of no I can't do that, so much for the convenience of U-Haul making it easier oncustomers. Plus I'm no real comfortable with 20 somethings Taking photos of my drivers license and credit cards with their personal cell phones. So now I'm stuck all week watching my bank account. Won't be recommending this company ever again.

lisa L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Cheaper per mile rate please. Thanks

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Great management thanks case jones

Casey J. 
Rating:
5.0

Customer did not leave a comment.

Clenton O. 
Rating:
5.0

I think it went well. If you need to talk to a clerk if one person is ahead of you takes a lot of time. That process should be improved. Also this facility is in such a lousy part of town that their keydrop box was removed. I am not sure why a more secure drop box solution does not exist.

Jason R. 
Rating:
3.0

After leaving the pick up location the truck drove fine in town. Once I loaded the truck and left for Pasco, the truck drove horrible on the highway. Nothing else was available so I continued to Pasco. Could not get the vehicle above 60 mph and it was like driving on ice the whole way. A 2 hour trip took me just over 3 hours. The truck need shocks, struts, sway bars and an alignment.in a bad way.

Leland B. 
Rating:
3.0

Customer did not leave a comment.

BRYANT Z. 
Rating:
1.0

Customer did not leave a comment.

Audrey H. 
Rating:
5.0

Great job --- no issues and friendly service (which was greatly appreciated.)

Nannette G. 
Rating:
4.0

Good crew and very helpful

Colin B. 
Rating:
5.0

Customer did not leave a comment.

Kiet P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Joanne D. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

It rained on drive, thought trailer was water tight got our mattresses wet.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Zebulon L. 
Rating:
3.0

Improve off hours drop off process

Dustin D. 
Rating:
3.0

Pick-up appointment per a previous day phone call was 6 a.m. but no one showed up until 7 a.m. Then the guy made us stand outside in the cold morning while he got his computer on-line.

Lynette G. 
Rating:
3.0

Bigger driveway would have made it quicker to leave facility.

Calvin U. 
Rating:
5.0

Great friendly staff. Not much parking at this location is the only downfall. Staff are quick and efficient and get you on your way. Will use again.

Andrew S. 
Rating:
5.0

Great customer service from William. Thanks

Jeff T. 
Rating:
5.0

Everything went smoothly and I said I tried to wash it off and she(I didn't get her name) said with a smile, "That's my job!" Thank you!

margret D. 
Rating:
3.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
3.0

Customer did not leave a comment.

JARED P. 
Rating:
4.0

Direct customers to equipment parking locations clearly -- the location is convoluted enough...have some signs to direct people. Paint arrows to the exit locations...or remove them...as is, your signs and directions just cause completely unnecessary irritation for customers. The online app is faster...but change your process to prevent customer from having to walk all the way out to a distant equipment parking location...then come all the way back to the front desk...then have to walk all the way back to the equipment again. No reason for that. On your website, the sheer number of "upsell" pages is dumb...ask me once on one page for everything (ie: equipment, storage, or help) and DON'T hide the continue button. U-Haul excels at creating unnecessary irritants for customers...when this could be a pretty easy and frictionless process.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Nothing Everything was great.

Lisa A. 
Rating:
5.0

great helpful staff!

Greg D. 
Rating:
5.0

Only one person working but he was working his butt off to make sure everyone was taken care of.

Wayne L. 
Rating:
5.0

Wonderful staff and assistance

Jose D. 
Rating:
3.0

Your phone system sucks redirects you to someone that doesn't work there or want to be on the phone … website did a remote rental took two hours for me to get my truck and then I paid for two hours I didn't get to use … and price gouging

Matthew C. 
Rating:
2.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Courtney was very helpful in solving our problems with the drop off location.

Marsha M. 
Rating:
5.0

Nothing everything went great

William B. 
Rating:
5.0

Customer did not leave a comment.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

These guys are awesome

MUSTAFA D. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Friendly service

Ronda W. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Rory B. 
Rating:
4.0

I knew exactly what I needed and reserved it on line. I went in, picked it up and was on my way; Plain and simple. I was impressed by the level of customer care given to the couple in front of me. They were trying to determine what the needed and availability of the product. The guy behind the counter was kind and patient with them. It wasn't directly my experience, but I observed excellent customer service while there!

Tomas L. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Kurt J. 
Rating:
5.0

Service was excellent. No changes.

bob S. 
Rating:
1.0

The truck had only 1/4 tank of gas, instead of a full tank. I tried to pay cash, and they wouldn't let me. Consequently I have to 24.9% interest on my credit card. I had received incorrect information regarding a lift on the 26' truck. Bad experience, don't ever use that location.

Michelle W. 
Rating:
5.0

Super easy !! In and out quickly! The staff really goes above and beyond.

Stephen D. 
Rating:
5.0

Everyone there was so pleasant and helpful! I was very anxious about the pick up as we had just flown from California and landed at the airport and went straight there.

Lora C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Travis V. 
Rating:
4.0

I had a very good experience. I have no recommendations for improvement.

Shannon C. 
Rating:
5.0

Great interaction with employees.

eric J. 
Rating:
4.0

Customer did not leave a comment.

Matt L. 
Rating:
2.0

We were the first one in line and it took over an hour to get the Uhaul and trailer. Straps on the trailer also had to be replaced. It didn't seem like there was a proper evaluation of the truck and trailer before we were given the keys. A few hours into driving, we thought there were break issues so we had to call and wait another 1.5 hours for a mechanic. He then told us Uhaul gave us too small a truck to be towing a car. We had a 10' he said we should have got a 16' to be able to break appropriately.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

karen V. 
Rating:
3.0

Staff it better, they were overwhelmed.

Bill A. 
Rating:
3.0

Customer did not leave a comment.

Stacey J. 
Rating:
5.0

Customer did not leave a comment.

BARAN T. 
Rating:
5.0

Very professional

DAVID WAYNE A. 
Rating:
5.0

Excellent and very helpful staff!

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Customer did not leave a comment.

Mason P. 
Rating:
4.0

Friendly and helpful place, after dealing with the Otis Orhard that did not have the u-haul and put the whole trip behind, costing us more due to getting charged an extra day...

Robert H. 
Rating:
5.0

Team was very friendly and helpful

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN E. 
Rating:
5.0

Busy staff, hard working and kind.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jodi C. 
Rating:
5.0

Staff was personable, professional and knowledgeable. Equipment was available as promised.

Russ L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

JOANNA F. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Niels O. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
2.0

I had chosen a drop off location when I first reserved the truck that was close to our location. After arriving I was told that I had to drop off at a downtown location that was hard to get to and very far away.

Gregory M. 
Rating:
5.0

From the people behind the desk checking us in and going over the details of the rental to the woman who actually showed us how to hitch up our trailer and ensure that we were safely connected and ready to travel, this locations staff and crew were excellent, efficient and friendly!

Patricia R. 
Rating:
5.0

Great friendly staff

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

ANSON B. 
Rating:
4.0

Customer did not leave a comment.

Joanne L. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

I received excellent customer service. Best experience I've ever had renting a truck.

JEREMY FRANKLIN L. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Immediate assistance from two uhaul employees. We returned our trailer in less than 5 min.

Katrina L. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
3.0

I have rented from uhaul several time and this time was not like the others dirst when i got into the back og the truck it was dirty and still had piece of whoever renting it before bookshelf then the drivers sit was torn and the radio glass was broke and a couple buttons too. So i have to say this was the worsttime i have rented from them.

jessica C. 
Rating:
4.0

Give a discount for bringing the rentals back with a full tank of gas, when they aren't picked up with a full tank.

Alan P. 
Rating:
3.0

Honestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.

HAILEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toma C.  |  Overall Experience 
Rating:
1.0

I was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!

Patty V.  |  First Impressions 
Rating:
1.0

I was put on the 2nd floor. I was told no other unit was available.even though I am 70 and a diabetic. My check bounced and I was locked out. I paid $221 to unlock it only to find water leaking inside on the floorboards. Then I missed the step right outside the unit and fell and hit my head on the cement behind me. I had an Cat Scan and Xray to make sure I wasn't bleeding in my brain. I have been down for 4 days with headaches and body pains. I wish to be compensated for the accident. Edith Owyen 5098088968. Ediemay70@aol.com

edith o.  |  Overall Experience 
Rating:
3.0

Biggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.

JON ALEX B.  |  Overall Experience 
Rating:
3.0

The only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year

Debbie B.  |  First Impressions 
Rating:
2.0

We were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.

JUDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P.  |  First Impressions 
Rating:
5.0

No one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.

Amanda J.  |  First Impressions 
Rating:
5.0

Had a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.

Primilla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
3.0

Unit cost is a little high for the size Staff was friendly and helpful

edith o.  |  First Impressions 
Rating:
5.0

Eric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..

STEVEN C.  |  Overall Experience 
Rating:
1.0

Can I ever get a hold of anybody to help you on the phone or in person

BILLY O.  |  Overall Experience 
Rating:
4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Mike U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristeen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Shella N.  |  Overall Experience 
Rating:
4.0

na

Chineye I.  |  Overall Experience 
Rating:
5.0

every time I needed help all my questions and problems were answered..

Marcus G.  |  Overall Experience 
Rating:
1.0

Zack is a joke of a manager. Enough said

patricia t.  |  Overall Experience 
Rating:
5.0

Your staff on duty was very acomadating pleasant and professional.

Candice R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Petra H.  |  Overall Experience 
Rating:
3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Kristina r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Diane J.  |  First Impressions 
Rating:
4.0

Staff was very helpful. Great group of people.

steven n.  |  Overall Experience 
Rating:
5.0

Appreciate your business!

Steven H.  |  Overall Experience 
Rating:
1.0

No comment!

Robert K.  |  Overall Experience 
Rating:
2.0

I was quoted one price over the phone and then told a different price when we got there to unload.

Larry L.  |  Reservation 
Rating:
3.0

Inconvenient

Kelly W.  |  Overall Experience 
Rating:
1.0

Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th

Rodney R.  |  Overall Experience 
No reviews have been submitted for this location.

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