Customer Reviews for U-Haul Storage of Midtown

Rating:

4.0

Nothing really. Courtney the manager was awesome. Will recommend to friends and neighbors.

Rating:

5.0

Professional and courteous

Rating:

5.0

Answer the phone

Rating:

5.0

Friendly people!!!

Rating:

5.0

I picked up my uhaul from 21 W 3rd Ave in Spokane WA. The worker who helped with the pickup process was PHENOMENAL! I wish I could remember their name, I picked the uhaul up on 7-11-26 around 9:41AM so whoever was at the front desk at that time, amazing worker, great attitude, personable, fantastic staff. I was able to drop the uhaul off 2 blocks from my house in Cheney WA which made the experience even better, we all know moving is hectic so having the option to drop off close to home was awesome. The mobile drop off was seamless. Thank you uhual for making this moving process easier on me.

Rating:

5.0

This was my first time ever driving a 20ft truck and she ran like a top. I was able to drive it with no issues what so ever.

Rating:

5.0

The gentleman who runs this store is SO kind. He genuinely helped my moving across the country feel so much less stressful and took care of a lot of the guessing game of finding a good size trailer to move all your life’s belongings with. He worked with us on price and was able to find one right in our budget without upselling a ton or trying to make a buck off of us. We made it safely to South Carolina and I’m so grateful we chose this location!

Rating:

5.0

Very satisfying good hours!! Nice people happy!!!

Rating:

5.0

Great! This 3rd ave Spokane location is the best experience I have had with uhaul. Friendly fast service. They have a HUGE variety of items to help make this a one stop.

Rating:

3.0

We made a reservation well in advance for 2 trucks at a Spokane Valley location (U-city). When we got there, they informed us the 2 trucks we requested were at 2 different locations, one several miles west and the 2nd more than twice as far away in downtown Spokane (the address above). We had people scheduled to load the trucks and had to make them wait due to the delay in obtaining the trucks. About all the U-Haul employees could say about this seeming blow-off of our reservation location was, "don't ask us, we just work here". When making a reservation, what is the point of you asking us where we want the trucks if when we come to pick them up you just tell us to go get them at the location(s) that suit you? We found this to be a very strange and unhelpful way of doing business and it definitely left a bad taste in our mouth. The equipment was great and many of your employees were helpful, but U-Haul made no attempt to make this right, so if this is how you conduct your business, it is unlikely we can have much enthusiasm about recommending it to anybody. When making the reservation we were assured things like hand trucks would be in abundance at rental time and even though we requested 3 of them in our reservation, none were available at rental time "because they are in very high demand". They agreed to substitute appliance trucks for no extra charge, but it seems like your promises or assertions aren't worth much.

Rating:

5.0

Fantastic customer service. They were upset that I was lied to and have sent this issue to a district manager

Rating:

5.0

Anytime I rent a truck, I go to this location. The people there are always friendly, efficient, dnd knowledgeable.

Rating:

5.0

Very helpful team, very well managed

Rating:

3.0

Definitely a small and tight location. Very difficult to get into with any large vehicle. But the staff working this location were professional and friendly! They made the experience pleasurable. Can't thank them enough!

Rating:

5.0

awesome customer service. thank you

Rating:

4.0

Staff was helpful and professional. Great experience.

Rating:

5.0

Fantastic transaction

Rating:

5.0

I accidentally left my keys to my lock on the truck Key ring. Any chance I can Get them back?

Rating:

5.0

This is becoming my favorite U-Haul location in the Spokane area. This was my 2nd time dropping off a trailer. The staff are friendly and helpful. I will use them again. Good work.

Rating:

5.0

Suggest better signage to know where to turn in. It was confusing trying to interpret with heavy traffic

Rating:

4.0

When customers declare where they want to pick up at , avoid having them going to a different location.

Rating:

5.0

Big smiles! "How was your trip! Was everyone safe? How about your possessions? Any problems with the truck?" We were finished inspecting the truck & getting the mileage and paying off our last days of extension in about 10 minutes. Then stayed and jawed for 20 minutes more. Good people. Clean wide open space in the middle of downtown Spokane.

Rating:

5.0

you guys doing a great job I'm not going to complain everything is good and thank you for the good service

Rating:

3.0

I filled up the gas and still got charged for fuel. I understand the cleaning part but not the fuel.

Rating:

5.0

Thank you see you guys again

Rating:

3.0

The owner was extremely helpful with ensuring my car had the necessary equipment to pull a trailer

Rating:

3.0

Have the equipment that was reserved available for the customer.

Rating:

3.0

Major road construction made it very difficult to return van.

Rating:

5.0

We had a last minute order add on for a trailer. She had it ready within 1/2 hour. She was very friendly and professional.

Rating:

5.0

Everyone was extremely helpful! I talked to several locations and everyone at every location was very pleasant and professional!

Rating:

5.0

We arrived right before close and the guy was very helpful and got us our truck immediately.

Rating:

5.0

N/A

Rating:

5.0

Johnathan was amazing he was very knowledgeable and set my rental up perfectly he anticipated all of my needs and was very friendly and accommodating

Rating:

5.0

Clean the truck and make sure there is no rotten food under seats

Rating:

5.0

On site reps who helped with the reservation pick up and return were GREAT!!! Very friendly and helpful! Will definitely return to this location for future in town rental needs.

Rating:

5.0

Excellent customer service, made sure drop off location was the one I wanted

Rating:

5.0

The lady working yhere was outstanding. Professional and friendly

Rating:

5.0

Courtney is the greatest, so helpful and efficient! 5 stars all around! to rent the uhaul it was a breeze and was well maintained and clean!

Rating:

5.0

quick and easy dropoff of my trailer and furniture dolly. Friendly staff.

Rating:

5.0

This location is always wonderful! They keep their vehicles in very good condition and have always been responsive to any questions or concerns that I've had. I've rented from this location many times and appreciate their attention to detail and awesome customer service.

Rating:

3.0

Inside of the truck was dirty with sticky floor mats and something on driverside window.

Rating:

5.0

The manager Lady was top notch. I would recommend her place over the service station my kids rented their truck from two weeks earlier than me. Luck of the draw, I guess. Give that boss lady a raise 👍🏻

Rating:

5.0

GIVE MARCUS A RAISE RN

Rating:

3.0

After loading my car and taking off, there was extremely load banging when I accelerated and braked. It turned out that the surge brake reservoir was completely empty and the trailer brakes did not function. Being Memorial Day weekend, all Uhauls in my area were closed. I bought 2 bottles of brake fluid and filled the reservoir. After a hundred to 150 miles, the brakes slowly started working and the load banging starting and stopping started going away. This car hauler should have never left the Uhaul lot in this condition.

Rating:

5.0

When we opened the back of the U-Haul, there were ants crawling around inside it other than that it was fine

Rating:

5.0

Nothing

Rating:

5.0

In person was excellent,

Rating:

5.0

No improvement necessary. The gentleman in charge helped me figure out the best way to haul a refrigerator. I rented a motorcycle trailer and an appliance dolly couple weeks ahead of the day I needed it. We picked it up, transported the refrigerator and then returned the trailer and dolly. No hassle, worth every penny and now that task is off our list! Thank you for everything!

Rating:

5.0

closest drop off to my destination.

Rating:

5.0

This location is always on the ball - fast and great service. Highly recommend.

Rating:

5.0

Very helpful customer service!

Rating:

3.0

have a full tank of gas, without the gas light on prior to pickup

Rating:

5.0

They’re awesome, can’t think of anything.

Rating:

4.0

Very helpful, tried to even help resolve the issue with taking out too much money. Did finally get a call back with my refund amount.

Rating:

5.0

Thank you for your help

Rating:

5.0

The gentleman that helped us, Richard, was as awesome as they come. He was super helpful, professional and kind.

Rating:

5.0

They were super helpful! And friendly! I would recommend to anyone.

Rating:

5.0

They worked with me every step of the way and are very helpful and friendly.

Rating:

5.0

Great customer service the manager Richard Thompson very helpful and such wonderful people

Rating:

2.0

You need to have cheaper units and longer hrs

Rating:

5.0

The staff was extremely helpful. They helped turn what looked like a nightmare into a fairly pleasant move. 10 out of 10 I will recommend!

Rating:

5.0

MY SUPERSTAR THAT GAVE ME SUPERIOR SERVICE AND KINDNESS WAS BEAUTIFUL NINA! SHE DESERVES A PROMOTION, RAISE & PAID VACATION! I GIVE HER ALL 10's ACROSS THE BOARD AS WELL AS 2 THUMBS UP AND 5 STARS! SHE'S A NATURAL SKILLED TO / WITH PERFECTION!

Rating:

3.0

The lighting was adequate but turned off and left me in the dark after 10 minutes, I had to keep walking down the stairs to turn it back on. I have a disability in my knees and legs so it was disconcerting to say the least. Luckily it was a small storage.

Rating:

5.0

When I first arrived at the site, I locked my keys in the large van right outside of the office. The two staff on duty spent almost an hour trying to help me to open the door, and it was hot. They offered to let me stay after closing time in order to empty the van, the lady also helped me to moving the last of my stuff too, really above and beyond kindness.

Rating:

5.0

Friendly staff were helpful.

Rating:

5.0

Staff was amazing! Professional and helpful!

Rating:

5.0

Neena Excellent on the phone and in person! Professional and helpful.

Rating:

5.0

The manager was very kind and helpful. It was very difficult going down the stairs when the lights are on a timer and you are carrying things and the lights suddenly turn off and your hands are full so you’re unable to carry a flashlight- not safe and proposes a risk. The manager and the black gentleman who is an employee went above and beyond to help me.

Rating:

5.0

Great service!

Rating:

5.0

The manager Richard was fantastic. We rented a van and a storage space. Richard personally took care to explain how to access the storage and then helped us unload the van! The help was much needed and appreciated. Next time you have an opening for regional manager, you have your man in Richard!

Rating:

5.0

Very helpful staff and storage exceeded my expectations for access, cleanliness, safety and price!

Rating:

1.0

The employee who closed my account was very nice and courteous. I moved out on the 18th of June. On the 30th of June I was charged $169.95 for the unit. I tried to get a refund back to my card but was told by the manager Ryan "there was nothing he could do and to dispute the charges with my bank". He was very rude and unprofessional. I called customer service to try and get some assistance and did not get any help. I will never rent a storage from Uhaul again and will tell everyone I know how terrible the service was. I will be contacting the corporate office and my bank.

Rating:

5.0

I really felt at ease when I entered the building. She, Courtney,was very friendly and made me feel very good about choosing U-Haul.

Rating:

3.0

Honestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.

Rating:

1.0

I was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!

Rating:

1.0

I was put on the 2nd floor. I was told no other unit was available.even though I am 70 and a diabetic. My check bounced and I was locked out. I paid $221 to unlock it only to find water leaking inside on the floorboards. Then I missed the step right outside the unit and fell and hit my head on the cement behind me. I had an Cat Scan and Xray to make sure I wasn't bleeding in my brain. I have been down for 4 days with headaches and body pains. I wish to be compensated for the accident. [redacted]. [redacted]

Rating:

3.0

Biggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.

Rating:

3.0

The only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year

Rating:

2.0

We were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.

Rating:

5.0

No one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.

Rating:

5.0

Had a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.

Rating:

3.0

Unit cost is a little high for the size Staff was friendly and helpful

Rating:

5.0

Eric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..

Rating:

1.0

Can I ever get a hold of anybody to help you on the phone or in person

Rating:

4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Rating:

2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Rating:

4.0

na

Rating:

5.0

every time I needed help all my questions and problems were answered..

Rating:

1.0

Zack is a joke of a manager. Enough said

Rating:

5.0

Your staff on duty was very acomadating pleasant and professional.

Rating:

5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Rating:

3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Rating:

5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Rating:

4.0

Staff was very helpful. Great group of people.

Rating:

5.0

Appreciate your business!

Rating:

1.0

No comment!

Rating:

2.0

I was quoted one price over the phone and then told a different price when we got there to unload.

Rating:

3.0

Inconvenient