Customer Reviews for U-Haul Storage of Midtown

6391 reviews

21 W 3rd Ave   Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

(509) 624-3147

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 624-3147

21 W 3rd Ave
Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great! Nothing to improve!

PATRICK HIDE S. 
Rating:
5.0

The staff was great! Best customer service I've seen in years!

THOMAS S. 
Rating:
5.0

Everything went fine

PAUL B. 
Rating:
5.0

the website is confusing but i don't blame this location for that, both boys there were very helpful in helping me get my truck and the keys even though i signed up to do it myself and got confused

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Heidi O. 
Rating:
5.0

They are always fast and friendly

London H. 
Rating:
4.0

Customer did not leave a comment.

KATELYN K. 
Rating:
5.0

Customer did not leave a comment.

Elissa W. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
3.0

Service was very slow.

Michael J. 
Rating:
5.0

No problems at all. Check in and return was smooth. I like that the large boxes are less than $2.00 a piece.

WILLIAM Q. 
Rating:
5.0

Customer did not leave a comment.

Victor W. 
Rating:
3.0

Customer did not leave a comment.

bob A. 
Rating:
5.0

Great Customer service .I pass the other U haul location and come here to rent since this location knows how to treat the customer and work professionally.

Kalkidan K. 
Rating:
3.0

I actually pre-selected A-Z on 3rd to drop off the truck. They said they would only accept it if I pre-selected their location. They found that I did and still refused to allow me to drop it off there. This store wasn't wearing masks either. I'm extremely disappointed with my experience with Uhaul and would look to rent somewhere else next time.

Bouavy P. 
Rating:
5.0

My original drop off location was to be a company located close to my house. The attendant said they had to many vehicles on site and would not allow me to drop off there, he then told me I had to take it to "A real U-Haul location", the one listed above. This should never happen, if I have a contracted drop off location they should have to accept the vehicle, period. If you can't accept the vehicle then stop renting vehicles.

Harold B. 
Rating:
5.0

You should give the right feet on the trucks. For example the 20ft truck is really 17ft.

Shannon D. 
Rating:
5.0

Not anything I can think 🤔 of.I have rented a pick-up many times and have never had an issue. I can say they always Busy. So Be patient.They do excellent 👌

ANGELO C. 
Rating:
4.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Na

JESSICA C. 
Rating:
5.0

The person who checked me in and the person who checked me out were very friendly and handled everything in a quick manner. Super easy process!

Jeff L. 
Rating:
5.0

Check-in was slow due to equipment/computer problems but the associate was very polite and handled it very well. Otherwise the experience was great! I even returned the truck 10 mins after the location closed and the associate came out to accept the keys and check me back in as they were closing up. Excellent customer service all around.

Dylan J. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Your people in your place were excellent they were there for us when we were having problems with our movers they've been over backwards to make sure that we weren't charged for certain things and that we got the best deal we could possibly get as always when we use U-Haul on a regular basis they are top quality top people and they're so so kind we are forever grateful for the use that you give us thank you

MICHELLE D. 
Rating:
5.0

Devon was amazing. Kind, courteous and prompt.

KATHRYN D. 
Rating:
5.0

I just don't know where I see an itemized bill?

JODY L. 
Rating:
5.0

Make sure the windows and mirrors are cleaned and cleared inside and out, to see out of. Until I was able to clean them myself, it was very dangerous to drive because I couldn't see out of them.

DAWN P. 
Rating:
5.0

The pickup location and staff at the Spokane location were great.

ALEXANDER F. 
Rating:
5.0

Nothing my experience was beyond excellent the 3rd street U-Haul staff is amazing friendly and very professional they clean their equipment and make sure you're happy before you drive off I will be using them in the future for sure

BILLY O. 
Rating:
2.0

The vehicle was dirty when I revived it and smelled foul beyond belief. The only reason a vehicle would smell that bad inside is due to possible homeless individuals using the van as a dwelling. There was also dogs hair in the stuck to the front seats and dog food morsels and cigarette butts stuck to the opening step of the side entrance to the van. I feel that due to the condition of the vehicle, I was definitely over charged. In the future I will rely on companies other that U-Haul for my moving and rental needs.

JORDAN R. 
Rating:
1.0

Uhaul gave me the wrong location for drop off. The two locations were not close to each other. Awful experience. I would not recommend these locations.

John T. 
Rating:
5.0

When I picked up the trailer on 1/24/21 the 2 guys working were so helpful and kind!

COURTNEY T. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Great Customer service at this location .

Kalkidan K. 
Rating:
5.0

Customer did not leave a comment.

DANETTE B. 
Rating:
1.0

The website said everything would be at one location and it wasn't costing more money, gas, and time. When I got to this location I was immediately tod they didn't have the trailer I needed just to find out after a short argument the employee was wrong, plus after we located the trailer someone had placed a lock on it costing us an additional 1 1/2 hours waiting for the employees to decide what to do. No discounts were offered for all the confusion and hassle and they couldn't even give me a definitive time to have the trailer returned by overall terrible experience.

JEROMY LANE R. 
Rating:
5.0

Customer did not leave a comment.

LISA LYNN R. 
Rating:
5.0

nothing service was great

Rosita A. 
Rating:
3.0

when we checked in there were two employees standing at the end of the counter having a very loud personal conversation. It made it very very difficult to listen to the person checking us in because they're talking so loud. There's extremely unprofessional. When I commented to an employee about it I was told that's the culture of the business and it'll never change.

DALE F. 
Rating:
1.0

This was the drop-off location and yes the inside of the trailer was cleaner than when I picked it up from the other dealer. There was only 1 person on duty when I returned the trailer and he was most interested in doing anything else other than checking me in. I unhooked the trailer myself and pushed it to a position that he directed me. I watched as he positioned it back further in line with other trailers. He did not open the trailer to see if it was clean before I left.

JOSEPH S. 
Rating:
1.0

A little compassion wouldn't kill you guys. Also making sure tour customers know the details of their journey wouldn't hurt.

Scott O. 
Rating:
5.0

More personal to reduce waiting time during peak times.

RALAND J. 
Rating:
4.0

Customer did not leave a comment.

Dorothy W. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

I have been trying to contact the store on 3rd street in Spokane Washington and keep going to uhaul customer service. I returned an appliance dolly on Christmas and tried to use uhaul.com/share and got error message 3 times. I called 800 number and spoke to a man that said he would put in that I returned equipment. I called yesterday and they said that a manager is only person who could read notes from other reps, but there were no managers on. You should make it a priority for local dealers to answer their own calls. It is very unprofessional that they dont. As well as being extremely frustrating

Joseph M. 
Rating:
3.0

The driver side rear tire needs to be fixed! It was completely flat. And caused the trailer to drive erratically! I think it might have been the valve stem but I'm not sure? But it was completely flat and needs to be fixed!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG VERN L. 
Rating:
5.0

Customer did not leave a comment.

Sanford N. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK RENEE R. 
Rating:
5.0

Customer did not leave a comment.

Kristina F. 
Rating:
3.0

Customer did not leave a comment.

Sammie S. 
Rating:
5.0

I've rented a trailer several times this year. The quick pre-check in procedure makes it really convenient. Staff is always courteous and helpful.

Gene J. 
Rating:
5.0

The equipment needed chains and the light in the rear was popped out. It was a quick fix for them, but while I and other customers were waiting.

ANDREW B. 
Rating:
5.0

The trailer performed flawlessly, customer service was great.

Gene J. 
Rating:
5.0

Wait times where long

Robert L. 
Rating:
4.0

Customer did not leave a comment.

PATTY T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES LEE G. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

I rent again

Victor S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
1.0

Mobile app is a total waste. I did the check in on my phone. Approval process once info was submitted took 4 minutes. Then the app told me to go inside, skip the line and pick up my key. I'm not a Neanderthal, so of course I didn't walk past everyone waiting in line, and was stuck waiting for 20 minutes to pick up the key, WHICH WAS NOT INSIDE AT ALL, but in a lockbox on the truck window. Why didn't the app just give me the code to the lock box?!? Totally inefficient. Very unsatisfied.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
3.0

drop off was simple

David Y. 
Rating:
4.0

Customer did not leave a comment.

BRYAN G. 
Rating:
4.0

Have blankets. Include straps in rental option.

Sheryl S. 
Rating:
1.0

Check Engine light was on and truck suspension was terrible. Bounced badly while on freeway

JOHN L. 
Rating:
5.0

Friendly efficent prices were decent.I could'nt have ask for.an easier process.Thanks uhaul for being there

JANE ELLEN L. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

MARK LAMOINE K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Carol N. 
Rating:
4.0

Customer did not leave a comment.

Leon C. 
Rating:
4.0

So nice to show up at the scheduled time and greeted warmly and finished paperwork and attendant took us right to the trailer! Very good service!

SHELLEY ANN D. 
Rating:
5.0

Jordan and Eric were incredibly helpful and nice. Top notch people at this location.

Kyla H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
1.0

Customer services at the front desk is terrible

Darryl J. 
Rating:
5.0

Store manager was very friendly, approachable and helpful. Came across as sincere and servant-hearted. Very positive experience.

Jed M. 
Rating:
4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Mike U.  |  First Impressions 
Rating:
3.0

Na

Andrew C. 
Rating:
5.0

The manager is pretty knowledgeable and curious..I rent about 10 times a month..I won't go to another location and this location is out of my way..thanks Gary

Gary H. 
Rating:
5.0

Maybe have more pickups available at that site..

WARD ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Gerald K. 
Rating:
4.0

For the most part I'm happy with the service. My only complaint was when I went to pick up the rig. I had a long wait time even with the self check in. Poor guy was working alone. Also the dolly and moving blankets were not in the rig. When I turned in the rig the guy working there took off the charges for the missing items and helped me split the balance for the rental on two card with no problems. Returning the went fast as well. Ty

MATTHEW C. 
Rating:
4.0

1st truck they tried to give me had a flat tire, the 2nd truck, had a broken turn signal light in the front, the back of it reeked of weed.

DARRELL F. 
Rating:
3.0

Managers were not wearing masks :/

Andrey M. 
Rating:
1.0

I would never recommend this store to anyone. The most terrible customer service experience I have ever had.

LYNN RENEE R. 
Rating:
5.0

Customer did not leave a comment.

craig l B. 
Rating:
5.0

Great service from manager Eric. I was stuck in the snow for a couple of days and they did not charge me for it. Really helped out in a stressful situation.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
1.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO FRANCISC P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
2.0

This was genuinely one of the wildest experiences I've had as a customer. I scheduled to use a mobile pick up and drop off, specifically to have a contactless experience. When I arrived, the code for the lock on my reserved truck was incorrect. I then had to get the help of a an unmasked employee. We tried three different trucks, all of which had incorrect keys or lock codes. Finally, the fourth truck had everything needed. Now, the mobile pick up does not give the ability to switch trucks. I asked the employee about this and he said I didn't need to fill anything else out. In his words “I'll switch everything over and it'll all be taken care of.” On returning the truck, nothing was “taken care of”. The mobile return page told me my mileage was invalid because it was lower than when I picked up the truck. I again was forced to go inside and ask for help. Inside the store, all three employees were unmasked. Masks are required by governor's mandate to be worn indoors. The unmasked employee that helped me noticed that the charge for the mileage was significantly higher than expected. We had driven a max of 15 miles, but were being billed for over 30 miles. After about 20 minutes, the unmasked employee helping decided he didn't know enough to resolve this issue. He then had to get the help of his unmasked manager (who helped me on pick up and said things were “taken care of”. The manager proceeded tell me I “should have recorded the mileage in the pick up information, other wise we have no way of knowing how far you drove”. This would be valid, had my pick up been normal. After reminding him of the messy pick up experience, he implied that he was going to let me off easy by only paying for 15 miles, reiterating that “next time, make sure to record the mileage on the site”. I cannot state enough how disorganized, unhelpful, and confused this staff seems to be. I will be rescheduling at a different location, further away, just to avoid going through this again. AT LEAST WEAR A DAMN MASK. Everyone in the state has to.

ALEXANDER S. 
Rating:
5.0

Nothing

JONATHAN VAN S. 
Rating:
4.0

Customer did not leave a comment.

TERRI RAE B. 
Rating:
5.0

Customer did not leave a comment.

Kristeen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Shella N.  |  Overall Experience 
Rating:
4.0

na

Chineye I.  |  Overall Experience 
Rating:
5.0

every time I needed help all my questions and problems were answered..

Marcus G.  |  Overall Experience 
Rating:
1.0

Zack is a joke of a manager. Enough said

patricia t.  |  Overall Experience 
Rating:
5.0

Your staff on duty was very acomadating pleasant and professional.

Candice R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Petra H.  |  Overall Experience 
Rating:
3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Kristina r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Diane J.  |  First Impressions 
Rating:
4.0

Staff was very helpful. Great group of people.

steven n.  |  Overall Experience 
Rating:
5.0

Appreciate your business!

Steven H.  |  Overall Experience 
Rating:
1.0

No comment!

Robert K.  |  Overall Experience 
Rating:
2.0

I was quoted one price over the phone and then told a different price when we got there to unload.

Larry L.  |  Reservation 
Rating:
3.0

Inconvenient

Kelly W.  |  Overall Experience 
Rating:
1.0

Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th

Rodney R.  |  Overall Experience 
No reviews have been submitted for this location.

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