Customer Reviews for U-Haul Storage of Midtown

6457 reviews

21 W 3rd Ave   Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

(509) 624-3147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 624-3147

21 W 3rd Ave
Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location was understaffed. Only one person was on duty, and he professed to be nee on the job. He was outside checking in multiple trucks while customers were waiting inside. This wasn't his fault, but is a failure of whoever made the staffing decisions. He was unable to help me with my complaint regarding the above mentioned water leak, and could only tell me to “call U-Haul directly.” In sending me a “copy” of my receipt, the attached .gif file will not open. I have used U-Haul vehicles multiple times in the past, but I may have finally learned my lesson, and will stop using them. This experience was thoroughly lousy from beginning to end.

STEVEN O. 
Rating:
4.0

Extremely disappointed that I was forced to drive 67 miles each way to return the trailer. My destination had 2 uhaul franchises and I passed 3 more on my way to the required return site.

Billie Jo E. 
Rating:
5.0

None

MICHAEL A. 
Rating:
4.0

Your 800 number contact to return equipment was rude and nasty. I should have the choice of where to drop off. Not add 45 miles to satisfy your company and be over on miles. This location was wonderful and glad to have my storage with them. Wish all your staff was like them.

Dennis C. 
Rating:
4.0

Everything was great, thank you!

HOLLY ELIZABETH W. 
Rating:
5.0

When I called the local number of the office i wanted to rent from it apparently went to a national call center. She made my reservation ok but she NEVER asked what location I wanted to pick up the vehicle and I didn't know she wasn't at the location I called. When I got the email confirmation luckily I noticed it was at a different location. I tried to change it in line but it wouldn't let me do it. So I had yo delete the reservation and start all over.

Kathy K. 
Rating:
4.0

The manager Melissa was awesome! However both times I rented she was the only person working the rental office. You need more staff!

ROBERT B. 
Rating:
5.0

Very awesome experience. Quick in and out.

Gregory R. 
Rating:
5.0

Great customer service. The personnel were all kind and professional. I do recommend you increase your staff. Both picking up and returning the employees were by themselves and they were so busy. I know the other person was on a run but should always have two people there at all times. They did a great job helping everyone.

BARBARA M. 
Rating:
3.0

Location and truck great. Uhaul company overall a mess. Phone ringing incessantly, only 1 staff person. Charged an extra fee and uhaul says “call us” but no phone number. I got phone # and called and it's a 40min wait to speak to someone. I got extra service charge because the uhaul link for drop off did not work. I know location staffer sent it- i watched her do it. Link did not work, so I was charged extra. Only $20 which isn't worth 40 mins on hold.

MOLLY KATHLEEN H. 
Rating:
5.0

Location and personnel great. Truck worked great.

MOLLY KATHLEEN H. 
Rating:
4.0

Customer did not leave a comment.

TERESA D. 
Rating:
1.0

Provide information about what to expect with the online check-in process, we had no idea about this and it added a lot of time to our check-in experience.

DELANEY U. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE O. 
Rating:
3.0

Stay entirely focused on the customer. Don't share personal information. Be more concerned about the customer I order to give the best service possible.

STACI C. 
Rating:
5.0

Customer did not leave a comment.

KIRK S. 
Rating:
4.0

U-Hauls after hours drop-off sucks. Your website bugs prevent me from accomplishing the task. now I have to make a second trip to get my $20 back. you kept warning me about the wrong location would cost me money but I'm standing at the right place I know damn well I'm at the right place but you won't let me proceed because a browser won't tell you where I am and your instructions don't work and I have pictures back it up. are all your clients so stupid they don't know where they are? If the website is busted, let me make an adult decision on my own stop treating me like a freaking kindergartener.

ROBERT H. 
Rating:
4.0

Just keep doing the best service available

Thomas W. 
Rating:
5.0

You need to make the dolly so it doesn't scrape the ground everything single time you pull in and out of driveways.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

A+ customer service .

Kalkidan K. 
Rating:
2.0

The office was absolutely overflowing with people waiting to check in, and there was only two staff to help - one to help customers on the lot and one on the computer. It was Memorial Day weekend, I was shocked to see that there was not more staff there as I anticipated it would be a very busy day for this U-Haul location. Also, the bed of the truck I rented had a urine smell and the floor was wet. I requested furniture pads and a dolly and there was none provided; the staff member who was at the computer was kind enough to lend me a dolly from a truck someone didn't come pick up, but otherwise I would have been completely out of luck. Also, this location did not require masks, which, although it complies with State and federal rules and regulations, did disturb me as Eastern Washington has less than a 50% vaccination rate. On top of the fact that this location does not have hardly any parking and the lot can be difficult to navigate with multiple people picking up trucks and getting trailers hooked up to their vehicle, I would not recommend anyone pick up or drop off a U-Haul truck at this location.

Mackenzie D. 
Rating:
2.0

The trailer drop off went fine. However they would not let us return the unused and still originally boxed trailer hitch and wiring that we purchased from UHaul online. They said there was no record of our purchase. Susan Bane and I had bought everything including the renting of the trailer online at your home site at the exact same moment. We still have the trailer hitch ready to return to you. Please advise how we can do this ASAP as we desperately need that money. Thank you. Jim Yeatts and Susan Bane

SUSAN LYNN B. 
Rating:
5.0

Customer did not leave a comment.

KORY A. 
Rating:
5.0

Can't think of a single thing! both pick up in Portland and drop off in Spokane were very good experiences.

CARLA C. 
Rating:
1.0

Customer did not leave a comment.

MOHAMMED K. 
Rating:
5.0

Customer did not leave a comment.

Emilio R. 
Rating:
5.0

This is the second time within the last few months that I have been in need of a U-Haul short notice and you are always prepared and there when we need you! Thank you so much!

Shelly R. 
Rating:
4.0

Customer did not leave a comment.

Heather C. 
Rating:
2.0

THERE WAS ONLY ONE PERSON WORKING ON A SUPER BUSY WEEKEND. SHAME ON WHOEVER RUNS THIS STORE

Jonathon W. 
Rating:
5.0

Location is convenient. As with everywhere else they are a little short staffed so just be a little patient they are all very helpful. If you are renting park personal your vehicle on 3rd because they get busy, And you might get blocked for a few. Overall, we'll go back when we need to

CHARLES B. 
Rating:
5.0

This was a great experience, the store and equipment were clean and very well maintained. I got friendly, expert advice and assistance. I will be back whenever I need any equipment or storage of any kind. Thank you

GRETCHEN W. 
Rating:
4.0

Good professional service

Dale N. 
Rating:
5.0

Customer did not leave a comment.

Kirsten B. 
Rating:
5.0

The service was excellent, but this was not my preferred drop-off location. I had to drive an extra 10 miles.

MICHEL R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY ROLAND R. 
Rating:
1.0

I made my reservation for a truck 3 weeks in advance, I put the pickup location at the store 2 miles from my house, I went to the store to pick up the moving truck and they said they didn't have my truck at that location that it was at the Sunset Highway location which is the furthest store from my house, about 20 miles. then I went to that location just to be told that the truck wasn't there, that it was at the 3rd Ave. location which I passed on the way to the Sunset Hwy location. I got there and asked how they were going to make this right because now it has been 2 hours and I've been all over town and lost half my my moving help. they gave me a $10 discount... I literally spent more then 10$ in gas driving from location to location... WORST EXPERIENCE IN MY LIFE!

BRANDI M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
1.0

Our uhaul employee gave us the wrong keys. We drove all the way to our location to load, only to find that none of our keys would unlock the back of the truck. We had to drive all the way back to the store. Very inconvenient.

Eva M. 
Rating:
5.0

No issues. It was a smooth, easy transaction.

christopher R. 
Rating:
5.0

Eric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..

STEVEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

The truck didn't have a ramp, so that was difficult. I had to give a 3rd party name and number to verify that we'd bring the truck back. That was odd. I also was asked what my estimated rental time would be and I got a text stating to have the truck back by hour 4. Confusing if I'd be charged more.

GORDON RAY S. 
Rating:
4.0

N/A

LEO C. 
Rating:
5.0

Shout out to Mr. Orr!

GREGORY T. 
Rating:
2.0

Equipment was clean and the staff was helpful, however, nobody was wearing masks.

Ehren B. 
Rating:
5.0

Very friendly very helpful ...great place for all your moving needs

GUNNAR S. 
Rating:
3.0

Make it so that the contactless process for checking in/out a vehicle actually works. I did everything I was supposed to do on my end to check out the truck and had to do it all over again when I was told I'd have to come to the counter. Took time I didn't have.

LEVI H. 
Rating:
5.0

Customer did not leave a comment.

RALAND J. 
Rating:
5.0

We like your new manager! He is consistently focused on giving us great service.

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

The kid who helped me was fantastic. Very friendly and personable. He really made the interaction easy for me and made it a great experience.

Trevor D. 
Rating:
1.0

Can I ever get a hold of anybody to help you on the phone or in person

BILLY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

things were great. they didn't have the truck that i reserved so they gave me a smaller one and discounted the mileage. it was not there fault as the person didn't have the truck returned when they said it would

MICHAEL DAVID W. 
Rating:
1.0

You had one person working on a Saturday morning (it's busy on Saturday mornings). Unacceptable wait time due to this. Not the young man's fault that was helping me. He was going as fast as he could. Staff your shifts appropriately for those of us paying for your service. In the afternoon, I walked in to drop off and was just looked at by a young man behind the counter as he put some chewing tobacco into his mouth. After several minutes he asked me what I wanted then told me he can't help me and to just wait. Not good and I won't be back.

ERIC HAROLD B. 
Rating:
5.0

The downtown location in spokane is awesome. That crew really has it together; I live on the northside and make the drive to them every time. Give them a raise; A+ service.

EDUARDO C. 
Rating:
2.0

Customer did not leave a comment.

Braden M. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
2.0

Not enough people working here. Only one guy at the front desk for a busy location. Went to drop off truck and no one was available. I dropped keys in 24/7 drop box and was charged $20 for after hours service. Really frustrating.

Andrew F. 
Rating:
2.0

Your employees should not be eating fries while helping customers and taking personal phones call were a priority rather than helping a paying customer

Brook W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Everything was great! Nothing to improve!

PATRICK HIDE S. 
Rating:
5.0

The staff was great! Best customer service I've seen in years!

THOMAS S. 
Rating:
5.0

Everything went fine

PAUL B. 
Rating:
5.0

the website is confusing but i don't blame this location for that, both boys there were very helpful in helping me get my truck and the keys even though i signed up to do it myself and got confused

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Heidi O. 
Rating:
5.0

They are always fast and friendly

London H. 
Rating:
4.0

Customer did not leave a comment.

KATELYN K. 
Rating:
5.0

Customer did not leave a comment.

Elissa W. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
3.0

Service was very slow.

Michael J. 
Rating:
5.0

No problems at all. Check in and return was smooth. I like that the large boxes are less than $2.00 a piece.

WILLIAM Q. 
Rating:
5.0

Customer did not leave a comment.

Victor W. 
Rating:
3.0

Customer did not leave a comment.

bob A. 
Rating:
5.0

Great Customer service .I pass the other U haul location and come here to rent since this location knows how to treat the customer and work professionally.

Kalkidan K. 
Rating:
3.0

I actually pre-selected A-Z on 3rd to drop off the truck. They said they would only accept it if I pre-selected their location. They found that I did and still refused to allow me to drop it off there. This store wasn't wearing masks either. I'm extremely disappointed with my experience with Uhaul and would look to rent somewhere else next time.

Bouavy P. 
Rating:
5.0

My original drop off location was to be a company located close to my house. The attendant said they had to many vehicles on site and would not allow me to drop off there, he then told me I had to take it to "A real U-Haul location", the one listed above. This should never happen, if I have a contracted drop off location they should have to accept the vehicle, period. If you can't accept the vehicle then stop renting vehicles.

Harold B. 
Rating:
5.0

You should give the right feet on the trucks. For example the 20ft truck is really 17ft.

Shannon D. 
Rating:
5.0

Not anything I can think 🤔 of.I have rented a pick-up many times and have never had an issue. I can say they always Busy. So Be patient.They do excellent 👌

ANGELO C. 
Rating:
4.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Na

JESSICA C. 
Rating:
5.0

The person who checked me in and the person who checked me out were very friendly and handled everything in a quick manner. Super easy process!

Jeff L. 
Rating:
5.0

Check-in was slow due to equipment/computer problems but the associate was very polite and handled it very well. Otherwise the experience was great! I even returned the truck 10 mins after the location closed and the associate came out to accept the keys and check me back in as they were closing up. Excellent customer service all around.

Dylan J. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Your people in your place were excellent they were there for us when we were having problems with our movers they've been over backwards to make sure that we weren't charged for certain things and that we got the best deal we could possibly get as always when we use U-Haul on a regular basis they are top quality top people and they're so so kind we are forever grateful for the use that you give us thank you

MICHELLE D. 
Rating:
5.0

Devon was amazing. Kind, courteous and prompt.

KATHRYN D. 
Rating:
5.0

I just don't know where I see an itemized bill?

JODY L. 
Rating:
5.0

Make sure the windows and mirrors are cleaned and cleared inside and out, to see out of. Until I was able to clean them myself, it was very dangerous to drive because I couldn't see out of them.

DAWN P. 
Rating:
5.0

The pickup location and staff at the Spokane location were great.

ALEXANDER F. 
Rating:
5.0

Nothing my experience was beyond excellent the 3rd street U-Haul staff is amazing friendly and very professional they clean their equipment and make sure you're happy before you drive off I will be using them in the future for sure

BILLY O. 
Rating:
2.0

The vehicle was dirty when I revived it and smelled foul beyond belief. The only reason a vehicle would smell that bad inside is due to possible homeless individuals using the van as a dwelling. There was also dogs hair in the stuck to the front seats and dog food morsels and cigarette butts stuck to the opening step of the side entrance to the van. I feel that due to the condition of the vehicle, I was definitely over charged. In the future I will rely on companies other that U-Haul for my moving and rental needs.

JORDAN R. 
Rating:
1.0

Uhaul gave me the wrong location for drop off. The two locations were not close to each other. Awful experience. I would not recommend these locations.

John T. 
Rating:
5.0

When I picked up the trailer on 1/24/21 the 2 guys working were so helpful and kind!

COURTNEY T. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Great Customer service at this location .

Kalkidan K. 
Rating:
5.0

Customer did not leave a comment.

DANETTE B. 
Rating:
1.0

The website said everything would be at one location and it wasn't costing more money, gas, and time. When I got to this location I was immediately tod they didn't have the trailer I needed just to find out after a short argument the employee was wrong, plus after we located the trailer someone had placed a lock on it costing us an additional 1 1/2 hours waiting for the employees to decide what to do. No discounts were offered for all the confusion and hassle and they couldn't even give me a definitive time to have the trailer returned by overall terrible experience.

JEROMY LANE R. 
Rating:
4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Mike U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristeen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Shella N.  |  Overall Experience 
Rating:
4.0

na

Chineye I.  |  Overall Experience 
Rating:
5.0

every time I needed help all my questions and problems were answered..

Marcus G.  |  Overall Experience 
Rating:
1.0

Zack is a joke of a manager. Enough said

patricia t.  |  Overall Experience 
Rating:
5.0

Your staff on duty was very acomadating pleasant and professional.

Candice R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Petra H.  |  Overall Experience 
Rating:
3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Kristina r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Diane J.  |  First Impressions 
Rating:
4.0

Staff was very helpful. Great group of people.

steven n.  |  Overall Experience 
Rating:
5.0

Appreciate your business!

Steven H.  |  Overall Experience 
No reviews have been submitted for this location.

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