Customer Reviews for U-Haul Storage of Midtown

7,086 reviews

21 W 3rd Ave   Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

(509) 624-3147

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 624-3147

21 W 3rd Ave
Spokane, WA 99201
(Limited customer parking please make dropoff arrangements)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

The truck I had was probably the oldest and in the saddest shape of any that have every rented over many years, for example, coming down a rather short steep hill, the transmission never shifted out of first. I had to put it in neutral and use the brake to control my speed otherwise risk blowing the engine or the transmission. NTL, it didn't break down although my round trip was only nine miles.

Keith H. 
Rating:
5.0

Only regret is not getting the ladies name that helped me so I can give her credit for being so fast efficient and polite. It was Tuesday the 4th in the morning at around 9am. Who ever you are thank you so much!

Eric H. 
Rating:
5.0

Droped off just before closing. Both guys were very helpful. Quick and easy. Thank You...

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Jina H. 
Rating:
5.0

Cheaper mileage

OLIVIA K. 
Rating:
5.0

First U-hAUL AT APPROX. 8300 N. division were not at all nice. I reserved a 15 foot truck with my credit card the night before and because my wife has Dementia I was not able to be there to pick it up at exactly 9AM when they opened so They rented it to someone else and forced me to drive an extra 5 miles at $1.29 per mile to the Spokane Division and 3rd store who were exceptionally nice and understanding. Did the way North Division store charge my card? They could have called me on my cell. I also pre-arranged for a U-Haul in Bonners Ferry idaho last month and they ran my credit card and charged Then they charged me again when i returned the truck. mastercard is in the process of disputing these charges. I tried to talk to someone but after 30 minutes of tying up my business phone trying to talk to someone at U-haul to correct this problem I gave up and wrote Mastercard.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Probably one of the best experiences at a uhaul location. Great environment and honesty with equipment and services!!

Bryan M. 
Rating:
5.0

The staff here were super friendly and helpful.. I was surprised how easy the picku up and return processes were

John H. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Great experience. Very friendly & helpful!

JoAnn G. 
Rating:
5.0

Staff is very friendly and proficient at this location!

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
3.0

Customer did not leave a comment.

Toni C. 
Rating:
1.0

Was charged over 20 more miles than I actually drove. Take a picture of the odometer before you leave if you do decide to use this location.

Tyler W. 
Rating:
4.0

Did not give full rating for location purposes. Crowded parking and busy streets. The lady working the morning 9/24/22 was very pleasant though, making the location a non-issue. She was very kind, helpful, and if knowing I would get her service again would definitely go again.

Landon D. 
Rating:
5.0

Supper efficient drop of both for the auto hauler and for the truck the next day. Crew was some of the most efficient at getting vehicles in and out of their lot I have see

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

The 17' truck we rented had 200,00 + miles on it. The engine sputters when going up hill, the driver's side door had to be slammed many times before it would actually shut, and the brakes needed to be pumped and pumped to work safely. This truck is dangerous for anyone but the most experienced driver to drive and should not be rented to just anyone. Perhaps it would be best to retire it? It is an accident waiting to happen. The U-haul representatives at this location are always friendly, helpful, and professional. We think they are great! It was just the condition of the truck that was troublesome. Thanks, Jeff and Kristy Howell

Jeffrey H. 
Rating:
3.0

The truck I was given has something wrong with the ignition. It took many tries to get it started. I explained this when I dropped it off. The truck was clean though, just stressful every time I started it, requiring sometimes as many as ten tries before turning the key would start the engine. There also needs to be directional signs for the exit of the under freeway parking area. The arrows on the pavement point in the opposite direction of the actual exit. The exit should also be marked clearly. As I pulled out to test my mirrors, an older gentleman who worked there, ran out to let me know I was going in the wrong direction. He said that going the wrong way would lead to a low clearance area and potentially get the truck stuck. Again ZERO signage indicating low clearance. Then he was kind of rude as I wasn't backing up the way he thought I should. He did try to explain the correct exit direction at the counter during check in, but signage also needs to be present, as I was thrown off by the presence of the directional arrows on the pavement. The rude man did however help me adjust my truck mirrors. Dropping off was fine but the young man kind of blew off my warning about the issue with the ignition. It wasn't the worst experience but also not the best either, which honestly sums up pretty much all experiences I've ever had with U-Haul. At least the company is consistent.

Kai D. 
Rating:
5.0

Darrek (sp?) was great during the pickup process.

Donald T. 
Rating:
5.0

Great overall experience!

Duane H. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Great workers!

Justine B. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Over charged!!! Whether you keep it 4 hours or 24 the price should not change even if you say you may only have the truck 4 hours. Extremely disappointed in this unwritten policy.

Jack W. 
Rating:
3.0

Staff are extremely professional, knowledgeable, courteous, efficient, and helpful, despite the "sketchy" location of the store, where numerous homeless tents and campsites exist in the immediate proximity. The owner/manager shared that she constantly struggles with equipment and building vandalism, ostensibly inflicted by the unfortunate people "living" on the street nearby. I did not, however, feel at all unsafe or threatened while picking up my equipment around 10 am, but I would avoid an "after hours" drop off here for safety reasons. I would indeed recommend this location to a friend, but with the side notes mentioned above.

Robert P. 
Rating:
5.0

Professional, friendly and helpful staff. Always easy to work with and rent from

Kjell S. 
Rating:
3.0

Frustrated because there was a paddle lock on the truck that I had to figure out how to get off, it wasted about 45 minutes of my moving time

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Customer did not leave a comment.

eric J. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer service was great!

bo C. 
Rating:
3.0

Need more staff to handle service counter. Had to wait longer than necessary.

Sherman J. 
Rating:
5.0

Fantastic,the people that work there are bright beacon on and otherwise stressful day.

Kaela B. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Manager was great Efficient friendly In and out very quickly

David B. 
Rating:
5.0

Customer did not leave a comment.

Juvenal N. 
Rating:
2.0

The personnel were helpful and did a good job. The problem was with Uhaul changing the pickup location. I choose a pickup location because it was easy in and out, right next to the hotel I was staying and near the location of the load I was picking up. The location Uhaul change to was hard to use and out of my way.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Kip S. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
1.0

There was nothing but issues with this reservation. This location, the location on Sunset, the service & parts department, and corporate was all involved and they ALL SUCKED. There was no customer service, no one seemed to care about anything, and we were it on faulty equipment (how that transpired is unbelievable. Way to much to share details here.) Bottom line: DON'T EVER USE UHAUL! When it's obvious that the customer service is lacking from the top, you're going to have hourly pee-ons not give a crap about helping customers. WORST. EXPERIENCE. EVER.

JENNIFER L. 
Rating:
5.0

People were super courteous and friendly!

James W. 
Rating:
5.0

Customer service was top notch!

John C. 
Rating:
4.0

Customer did not leave a comment.

Patrick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Takara N. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

LouAnn H. 
Rating:
5.0

Customer did not leave a comment.

STACIA R. 
Rating:
3.0

Full disclosure of all the fees

Ruth B. 
Rating:
5.0

Very efficient check out

John J. 
Rating:
4.0

Customer did not leave a comment.

Chelsea H. 
Rating:
4.0

Customer service was excellent! Quick and easy with making reservation and bringing the truck back.

bobby H. 
Rating:
5.0

The tires on the truck I rented were beginning to bald and had minor dry rot. Had I noticed this when I picked it up, I would not have accepted it. It's ridiculous that you would rent out a truck in this condition.

Andrew D. 
Rating:
5.0

Great customer service

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
2.0

Was not made aware of miles and how u haul tracks miles. I paid $291 upon pickup for the truck plus gas. I had to make two trips and this ended up costing me and extra $400 which was not in my budget for this move. I feel scammed.

GIOVANNA C. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
5.0

Rental Pick Up Location staff and equipment was excellent. Unfortunately, the after hours return app. didn't work (wouldn't scan). Staff was still able to accurately check out and email me accurate receipt.

David K. 
Rating:
5.0

Everyone was nice and very helpful. Thank you!!

Angie K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

The store manager I dealt with in Spokane was extremely professional and helpful! I would definitely go back again.

dan W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Good pricing and service.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Very friendly and efficient staff.

Celia C. 
Rating:
4.0

The online app for picking up was too complicated — I finally ended up going inside. Bringing the cargo van back — a lot easier but no drip box for the key.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Chirs H. 
Rating:
5.0

Customer did not leave a comment.

Liesel B. 
Rating:
3.0

The location isn't the easiest for pickup/drop-off plus I got charged $115 for using the truck for 3 hours which I thought was a little much.

Jamie B. 
Rating:
5.0

Friendly staff with extra supplies like last minute locks

Marcus N. 
Rating:
5.0

This was my 4th location just to get the truck I ordered. CDA absolutely NOT helpful or Respestful- didn't give a dam. Both Hayden locations didn't have what we needed. We then drove an hour to pick up the 10' truck we originally wanted. By the time we started loading was 4 hours later later than planned. We were on a time line and the rest of the day getting ready was a late night and extremely stressful. The gentleman who helped us with getting our truck in Spokane was gracious, respectful and most kind. Thank you. Truly he saved the day. When we ordered the truck, I spoke with a representative several to.e and NEVER told to pick up trick within yhe hour when requested. I was told to come in anytime between 8-5, so we did. We came in at 2 pm to the CDA store. I have been to the CDA several times in the last 5 years. Never once was anybody personable or showed any signs of any job enjoyment. Just a paying job and not caring one way or another. I have come in to purchase supplies several times and not an engaging encounter. I do not plane to ever go there again. Hello Home Depot or Lowes.

denise B. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
1.0

Over charged

Curt D. 
Rating:
1.0

Was quoted for pick up at a different location in Spokane Valley. Was told an hour before pickup that the store had changed. The uhaul would not move their truck over to the originally quoted location for me, so I had to drive out of my way to pick it up making moving day much longer and more frustrating. Would not recommend uhaul for moving needs - heard last minute switch ups like this is common.

Garrett J. 
Rating:
5.0

Everything and everyone was great and very helpful

Donna C. 
Rating:
1.0

Customer did not leave a comment.

Tia H. 
Rating:
5.0

Customer did not leave a comment.

alex G. 
Rating:
5.0

Great customer service, friendly and polite, would go back to this location if needed to rent again.

Joanne W. 
Rating:
3.0

My vehicle was supposed to be picked up at another location and had I not called the day before I would have gone to the wrong location. Also I reserved 24 moving pads and I had to drive more than 6 miles away to pick them up at another location. An inconvenience and added miles that should have been credited back to me. The communication of your company is terrible. and I would never recommend Uhaul to anyone ever because of this.

Mitchell F. 
Rating:
4.0

Nothing the service was great thank you

Timothy C. 
Rating:
5.0

super helpful, nice and friendly staff!

Angela A. 
Rating:
3.0

Customer did not leave a comment.

Zachary M. 
Rating:
4.0

Customer did not leave a comment.

Marshall J. 
Rating:
5.0

Customer did not leave a comment.

Lara V. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

The staff were great and super helpful!!!!!!

Ron S. 
Rating:
1.0

We ordered our 10 in uhaul the day before during store hours. We purposely tried to schedule as early as possible to beat the temp of 104. When we got to the location and tried to get access via phone we received a message that we had to wait until the store opened. In a panic we called several numbers that said they had a 40 min wait. We eventually had to be transferred to another location and received a bigger truck but we lost an hr of decent weather

chauncey J. 
Rating:
5.0

The Manager and staff were awesome

Danelle G. 
Rating:
4.0

Location was great for our move. Parking is tight . . . but otherwise the experience was very good.

Deb M. 
Rating:
5.0

The man helping me was extremely helpful and professional, and help me through navigating the issues caused by the person that took my order when I reserved my Truck...I was supposed to have gotten a STORAGE UNIT for 30 days at the same location as where I was dropping off the truck...the man told me there was no reservation made, and he had NON available...(NEGATIVE experience)...but the man made couple of phone calls, and found me another U-Haul location that had spare units, made the call to validate availability, and gave me directions. GREAT Service by the man and this store. THANKS.

Sam F. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

I was honestly happy with how my experience went. I was welcomed and talked to like a guest more than a transaction. I was more impressed with how the General Manager handled a difficult situation with the customer ahead of me. Nice job!

Scott J. 
Rating:
3.0

Truck smelled like it was used to haul trash and was not mopped and cleaned. I should been given a discount or adjusted but nope had to pay full amount.

scott G. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Thanks to the team at this location for being helpful and quick! Awesome work

KatherineA B. 
Rating:
3.0

Honestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.

HAILEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toma C.  |  Overall Experience 
Rating:
1.0

I was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!

Patty V.  |  First Impressions 
Rating:
1.0

I was put on the 2nd floor. I was told no other unit was available.even though I am 70 and a diabetic. My check bounced and I was locked out. I paid $221 to unlock it only to find water leaking inside on the floorboards. Then I missed the step right outside the unit and fell and hit my head on the cement behind me. I had an Cat Scan and Xray to make sure I wasn't bleeding in my brain. I have been down for 4 days with headaches and body pains. I wish to be compensated for the accident. Edith Owyen 5098088968. Ediemay70@aol.com

edith o.  |  Overall Experience 
Rating:
3.0

Biggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.

JON ALEX B.  |  Overall Experience 
Rating:
3.0

The only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year

Debbie B.  |  First Impressions 
Rating:
2.0

We were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.

JUDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P.  |  First Impressions 
Rating:
5.0

No one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.

Amanda J.  |  First Impressions 
Rating:
5.0

Had a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.

Primilla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
3.0

Unit cost is a little high for the size Staff was friendly and helpful

edith o.  |  First Impressions 
Rating:
5.0

Eric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..

STEVEN C.  |  Overall Experience 
Rating:
1.0

Can I ever get a hold of anybody to help you on the phone or in person

BILLY O.  |  Overall Experience 
Rating:
4.0

Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Mike U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristeen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
2.0

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Shella N.  |  Overall Experience 
Rating:
4.0

na

Chineye I.  |  Overall Experience 
Rating:
5.0

every time I needed help all my questions and problems were answered..

Marcus G.  |  Overall Experience 
Rating:
1.0

Zack is a joke of a manager. Enough said

patricia t.  |  Overall Experience 
Rating:
5.0

Your staff on duty was very acomadating pleasant and professional.

Candice R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Petra H.  |  Overall Experience 
Rating:
3.0

The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Kristina r.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

Diane J.  |  First Impressions 
Rating:
4.0

Staff was very helpful. Great group of people.

steven n.  |  Overall Experience 
Rating:
5.0

Appreciate your business!

Steven H.  |  Overall Experience 
Rating:
1.0

No comment!

Robert K.  |  Overall Experience 
Rating:
2.0

I was quoted one price over the phone and then told a different price when we got there to unload.

Larry L.  |  Reservation 
Rating:
3.0

Inconvenient

Kelly W.  |  Overall Experience 
Rating:
1.0

Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th

Rodney R.  |  Overall Experience 
No reviews have been submitted for this location.

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