Customer Reviews for U-Haul Storage of Midtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Midtown

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Timothy S.
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Customer did not leave a comment.

VICTOR LLEWELLYN S.
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I rent again

RICHARD LOUIS R.
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Customer did not leave a comment.

DAVID B.
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Carol M.
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Brandon R.
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Mobile app is a total waste. I did the check in on my phone. Approval process once info was submitted took 4 minutes. Then the app told me to go inside, skip the line and pick up my key. I'm not a Neanderthal, so of course I didn't walk past everyone waiting in line, and was stuck waiting for 20 minutes to pick up the key, WHICH WAS NOT INSIDE AT ALL, but in a lockbox on the truck window. Why didn't the app just give me the code to the lock box?!? Totally inefficient. Very unsatisfied.

KEITH S.
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Customer did not leave a comment.

David Y.
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drop off was simple

BRYAN G.
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Customer did not leave a comment.

Sheryl S.
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Have blankets. Include straps in rental option.

JOHN L.
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Check Engine light was on and truck suspension was terrible. Bounced badly while on freeway

JANE ELLEN L.
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Friendly efficent prices were decent.I could'nt have ask for.an easier process.Thanks uhaul for being there

PAUL J.
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Customer did not leave a comment.

robert S.
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KELLY W.
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MARK LAMOINE K.
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SCOTT T.
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Carol N.
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Leon C.
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SHELLEY ANN D.
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So nice to show up at the scheduled time and greeted warmly and finished paperwork and attendant took us right to the trailer! Very good service!

Kyla H.
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Jordan and Eric were incredibly helpful and nice. Top notch people at this location.

Richard H.
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Customer did not leave a comment.

Darryl J.
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Customer services at the front desk is terrible

Jed M.
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Store manager was very friendly, approachable and helpful. Came across as sincere and servant-hearted. Very positive experience.

Mike U. | First Impressions |
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Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Andrew C.
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Na

Gary H.
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The manager is pretty knowledgeable and curious..I rent about 10 times a month..I won't go to another location and this location is out of my way..thanks Gary

WARD ALLEN K.
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Maybe have more pickups available at that site..

Matthew W.
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Customer did not leave a comment.

Gerald K.
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MATTHEW C.
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For the most part I'm happy with the service. My only complaint was when I went to pick up the rig. I had a long wait time even with the self check in. Poor guy was working alone. Also the dolly and moving blankets were not in the rig. When I turned in the rig the guy working there took off the charges for the missing items and helped me split the balance for the rental on two card with no problems. Returning the went fast as well. Ty

JAMES RAY M.
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1st truck they tried to give me had a flat tire, the 2nd truck, had a broken turn signal light in the front, the back of it reeked of weed.

Andrey M.
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Managers were not wearing masks :/

LYNN RENEE R.
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I would never recommend this store to anyone. The most terrible customer service experience I have ever had.

craig l B.
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Customer did not leave a comment.

THOMAS B.
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Great service from manager Eric. I was stuck in the snow for a couple of days and they did not charge me for it. Really helped out in a stressful situation.

Roy M.
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Customer did not leave a comment.

Kelly S.
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Jasmine M.
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ROBERTO FRANCISC P.
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Customer did not leave a comment.

ALEXANDER S.
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Customer did not leave a comment.

ALEXANDER S.
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This was genuinely one of the wildest experiences I've had as a customer. I scheduled to use a mobile pick up and drop off, specifically to have a contactless experience. When I arrived, the code for the lock on my reserved truck was incorrect. I then had to get the help of a an unmasked employee. We tried three different trucks, all of which had incorrect keys or lock codes. Finally, the fourth truck had everything needed. Now, the mobile pick up does not give the ability to switch trucks. I asked the employee about this and he said I didn't need to fill anything else out. In his words “I'll switch everything over and it'll all be taken care of.” On returning the truck, nothing was “taken care of”. The mobile return page told me my mileage was invalid because it was lower than when I picked up the truck. I again was forced to go inside and ask for help. Inside the store, all three employees were unmasked. Masks are required by governor's mandate to be worn indoors. The unmasked employee that helped me noticed that the charge for the mileage was significantly higher than expected. We had driven a max of 15 miles, but were being billed for over 30 miles. After about 20 minutes, the unmasked employee helping decided he didn't know enough to resolve this issue. He then had to get the help of his unmasked manager (who helped me on pick up and said things were “taken care of”. The manager proceeded tell me I “should have recorded the mileage in the pick up information, other wise we have no way of knowing how far you drove”. This would be valid, had my pick up been normal. After reminding him of the messy pick up experience, he implied that he was going to let me off easy by only paying for 15 miles, reiterating that “next time, make sure to record the mileage on the site”. I cannot state enough how disorganized, unhelpful, and confused this staff seems to be. I will be rescheduling at a different location, further away, just to avoid going through this again. AT LEAST WEAR A DAMN MASK. Everyone in the state has to.

Jonathan S.
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Nothing

TERRI RAE B.
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Customer did not leave a comment.

SUSAN H.
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Customer did not leave a comment.

Brian A.
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Straps on the auto transport regularly came off the vehicle despite being properly installed and tightened. I highly recommend this to be reviewed as a system to secure vehicles since the straps stretch as the car moves during travel and the ratcheting mechanism slides easily to the left and right as well enabling it to slip off of tires.

ALICE D.
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We did ok. The back was clean but the cab & inside windshield had footprints on it. But I like U- haul so we will use it again.

SCOTT H.
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DARREN P.
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Jill H.
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Everything went smoothly. :)

Michael H.
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While trying to drop off overnight was unable to, following the webpage said that this location was drop off by appointment because lack of space. The next day called then to let them know I was heading that way was put on hold over 45 min, was able to drive there before they got back to me on hold. Very frustrating return of equipment would not recommend this location.

KRISTIN S.
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Have a manager on site to talk to for problems that may arise. Have the Rental trucks ready for pick up time. Make sure all parts are ready and truck is not missing any important parts.

VLADIMIR B.
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👍🏻

JOHN SHERIDAN S.
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Customer did not leave a comment.

Mike D.
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Customer did not leave a comment.

Kristeen M. | Online Move In |
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Customer did not leave a comment.

Taylor H.
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Laura O.
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Not much from my perspective; staff was very helpful and the truck worked very well.

Bryan W.
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Great service!

TERRY D.
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Inspect everything they rented me a trailer with bad tires ended up getting a flat tire having to wait for 4 hours

Elizabeth F.
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Customer did not leave a comment.

Christopher C.
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Rodney B.
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Jacob P.
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John L.
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Charles P.
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LAWRENCE KURT C.
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They stole my money I returned a trailer on the date it was supposed to be returned and I found out this morning that they took another 60 to $80 off my credit card because they said the trailer was in order to return U-Haul is a thief don't use them

Tracy S.
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The whole experience was outstanding!

RYAN W. | Overall Experience |
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Customer did not leave a comment.

Festus F.
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Stephen F.
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The staff at check in and checkout were very efficient and friendly. Thank you!

Ryan B.
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Customer did not leave a comment.

Richard R.
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Good experience from beginning to end.

Samatha B.
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The truck came to us with 3/16 tank of gas. It would make a better experience to start with a nearly full tank with the expectation to return with a full tank. I felt like I was starting off an already stressful move behind with the gas being so low.

DOUGLAS M.
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I can't think of anything.

Holly H. | Overall Experience |
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Customer did not leave a comment.

CHRIS K.
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Very friendly professional staff

Marvin V.
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Customer did not leave a comment.

CHANTEL MAE N.
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Customer did not leave a comment.

JOHN MICHAEL W.
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Customer did not leave a comment.

DANIELLE C.
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Zero communications between renter and rentee. Unsatisfied and quite honestly feeling scammed out of funds.

TRACY D.
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Zach and the guy with him was so helpful and awesome. Great set of guys. After dealing with the location at on sprague the old kmart building. These two guys really went out of their way to help and also was really nice.

DONALD CLYDE B.
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Customer did not leave a comment.

Sam N.
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Workers weren't very helpful. Grabbing the truck took an hour and they forgot to put in a dolly which extended our move out time

RYAN WALKER W.
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Ryan W.
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amber M.
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THERESA MARIE K.
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Fred M.
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DYLAN MATTHEW B.
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Michael P.
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Dave M.
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Very helpful and did a great job on returning my rental trailer

Ali R.
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The trailer leaked water. During a rainstorm, all my wood molding and door that I had purchased got damaged due to moisture. I changed my reservation to aN enclosed trailer so that my material were protected but due to a faulty trailer, it all gii ok damaged.

Keith P.
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Great help!

RICHARD E.
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Customer did not leave a comment.

Dustin C.
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Customer did not leave a comment.

JOHN G.
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I must get some kind of preferred rate because the total charge for driving the van 350 miles was under $200. You can't beat that!

BRADLY S.
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Stood in the lot for 20 minutes looking for an employee. All doors open and unlocked but no one was around. I had a scheduled pick up at 8 (reserved the day prior) but I didn't leave the lot until 8:30 (leaving me behind schedule). The car haul trailer was rusted and the tire/secure straps barely worked (needed maintenance). I informed the store at drop off of my concern but seemed to fall on deft ears. I wasn't impressed with this location at all.

David M.
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Customer did not leave a comment.

MAREK ZBIGNIEW K.
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good job guys

paul H.
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Customer did not leave a comment.

Maria De Jesus R.
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Customer did not leave a comment.

DUANE N.
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Customer did not leave a comment.

AHUNA Y.
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Customer did not leave a comment.

Barry S. | Overall Experience |
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Customer did not leave a comment.

Shella N. | Overall Experience |
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I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Chineye I. | Overall Experience |
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na

Marcus G. | Overall Experience |
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every time I needed help all my questions and problems were answered..

patricia t. | Overall Experience |
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Zack is a joke of a manager. Enough said

Candice R. | First Impressions |
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Your staff on duty was very acomadating pleasant and professional.

Petra H. | Overall Experience |
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Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Kristina r. | Overall Experience |
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The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Diane J. | First Impressions |
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Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

steven n. | Overall Experience |
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Staff was very helpful. Great group of people.

Steven H. | Overall Experience |
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Appreciate your business!

Robert K. | Overall Experience |
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No comment!

Larry L. | Reservation |
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I was quoted one price over the phone and then told a different price when we got there to unload.

Kelly W. | Overall Experience |
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Inconvenient

Rodney R. | Overall Experience |
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Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th

No reviews have been submitted for this location.

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