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Amy MCustomer Reviews for U-Haul Storage of Midtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent, efficient, and friendly. Appreciated the overall experience from start to finish.
BENJAMIN JExcellent service. This is the best U-Haul location in Spokane hands down!
BRUCE MHave better electrical plugs/contacts for proper operation of lights.
RAPHAEL PJames was super and would recommend this location due to him and what a great experience I with him! You rock James!
JOHN SVery professional staff with an easy location to get in and out of!
JEFFREY SOrder 76532846 we received an email on 06/6/25 at 2:08PM confirming our 10' Moving Van was reserved for us and guaranteed Sunday, 06/08/25 at 8AM at A TO Z Rentals at 1429 W 2nd, Spokane. Depending on this, my wife and I flew to Spokane from Vancouver at 7AM Sunday to pick-up the rental to move our daughter back to Vancouver. Getting there just after 8AM on Sunday the location is closed and the self-help on-line said that no truck was assigned to us. We called the Vancouver Store where we to return the rental asking for help. Ashley Favre was able to locate another truck at another location for us. This location was open but the truck we received was dirty inside, the windshield was covered in cleaning fluid and bugs - extremely hard to see out of. The outside of the truck had bugs and dirt everywhere. The inside was dusty and did not appear to ever have been wiped down. There were also earplugs in the back of the truck we had to pick-up. Nasty. The young man who held us did not smile once when we were checking out. Not even when I asked about the store dog. Very sad customer service. Not at all what I expect from U-Haul which we have rented from in the past. Why send us a confirmation if the truck was not going to be available at A to Z? (wife of Alan Kerr)
ALAN KThe gentleman that helped us, Richard, was as awesome as they come. He was super helpful, professional and kind.
tamara c | First ImpressionsThey were so helpful!
LAURA LAs I said before. Cory and John really made this tuff move a very pleasurable experience. Thanks guy's!!!
TERRI SRichard (who helped hitch me up) was great. Very helpful and friendly!
Richard HRental was ready as ordered and on time. Was very easy to pick up and drop off the rental at this location. Employees were great to work with and made sure everything was correct.
BRYAN LU haul was absolutely amazing. I didn’t catch her name but the lady that rented me the u haul on Saturday afternoon went above and beyond and was great. Very sweet and helpful.
Kamieo RAlways very helpful and organized, in and out quickly
DAVID MThey were super helpful! And friendly! I would recommend to anyone.
kenneth d | Overall ExperienceNice folks
RIAN EGreat rental experience. The employees went above and beyond for our trip and were all friendly and helpful.
William HRig was seven-eights full on gas.. couldnt put that amt in cause it was too hard to meter it right.. didn't want to get docked $ no paperwork as i left? Didn't kniw any info on how much it costs for milage... good experience overall.. except paper work snafu and extra $ for gas chuck voss
CHARLES VStaff there is fantastic. So friendly. So knowledgeable.
LOUISE BBad area of town, I feel bad for your staff. They were wonderful to work with!
nicole fGreat customer service. Professional in every way….answering my questions and respectful of my time.
Reggie OI think this is the number one best location I've ever been at. As for improvements, I would suggest using this team here at this location to train your other locations to strive to be the best as they were to me.I thank you.They made it a wonderful experience items stuff.I had to take care of and they were willing to go beyond measures to make sure that I was taking care of that.I am so thankful.I want to you guys, thank you so much.God bless you guys
KIRK NNothing Richard was great!! Went above and beyond
BILLIE DEverything is clean and efficient and the truck really ran great for being a moving truck even the radio was on point. Nothing stunk. They were really on top of their game here.
MATTHEW RI still haven't got my refund from my initial payment. I'm still owed $17
john lThe guy who was running this location both times was super professional and helpful and we booked both times within hours and it was super helpful.
SARAH NThe location isn’t the best setup, very limited parking for customers with mildly difficult access. Staff were great! Very professional and helpful. Service was quick and easy
CHRISTOPHER KThey worked with me every step of the way and are very helpful and friendly.
Janis Y | Overall ExperienceExcellent service
STEVEN EThe guy who helped us was simply amazing. Great customer service.
ROGENA BThe staff was amazing!! Really the best experience I’ve ever had!!
MELISSA HThe manager down there I think his name is Richard is really on point has great customer service. I go out of my way to choose that U-Haul or encourage all of my clients to use that U-Haul.
TYRONE PWhy so many fees and so much for the fucking gas fee almost $200 it doesn’t even take that much to fill up highly unreasonable
Caliveay BCool location, van worked great. 👍
Howard HThe fuel gauge on the truck was faulty. I put over $70 worth of gas, filling it up, and the fuel gauge did not move until I started driving. Having to put an extra $50 in the gas tank was very annoying. I returned the truck with a full tank of gas. I will never rent from this location again. I'd like to be compensated for having to spend extra money on fuel.
ABID IThe rental and drop off process was very easy and enjoyable. U-Haul staff was professional and able to answer questions. It is too bad. Most businesses don’t run like U-Haul would highly recommend to friends and family..
DOUGLAS JTwo great customer service folks. Quick and easy check in/out.
CARRIE LLady was just plain rude when I picked it up
MARK BGreat customer service the manager Richard Thompson very helpful and such wonderful people
NINA S | Overall ExperienceYou need to have cheaper units and longer hrs
constance d | Overall ExperienceThis location was amazing the guy that worked with me was so helpful. He went above and beyond to make it a good experience.
Janis YThe manager was outstanding! He was multitasking helping multiple customers and fellow employees. He deserves a bonus!
ANDREW WRichard was great from start to finish. It was busy but he had a smile on his face and helped both customers and co-workers.
MICHAEL MVery helpful staff, made the process easy
Noriko SSupper understanding people.
VADYM CBest uhaul location and employees! Helpful, kind, professional, and problem solvers!!! Nothing but great things to say about this location!
DEWANN BNina was fantastic! Quick, well-mannered, responsive
TERRANCE TDrop off took all of 2 minutes! Wow!
DANIEL SThe staff at this location is always has my equipment ready and is friendly and helpful. I always use this location because I'm always on schedule and they always get me in and out in a fast but professional manner.
PATRICK GI never received my deposit back it was supposed to be returned automatically I was told but still have not received it back
JOHNNATHIN HFast, friendly service.
COLE CStaff went above and beyond. Very knowledgeable and friendly when picking up the truck. Thank you!
RACHELLE GOpen on New Years Service was A1 Super fast Flawless rental experience Thank-you!
MAGGIE AStaff was great, professional and efficient. In and out quickly during pickup and return
KATHRYN MPeople were extremely nice and knew their job well.
ANTHONI SSuper friendly and very helpful staff. #thebest
ERIC CWindshield was super dirty resulting in dangerous visibility. Lack of or not working wiper fluid. Knobs missing from climate controls leaving it on full blast.
ALAN JThe staff was extremely helpful. They helped turn what looked like a nightmare into a fairly pleasant move. 10 out of 10 I will recommend!
Fred Q | Overall ExperienceMY SUPERSTAR THAT GAVE ME SUPERIOR SERVICE AND KINDNESS WAS BEAUTIFUL NINA! SHE DESERVES A PROMOTION, RAISE & PAID VACATION! I GIVE HER ALL 10's ACROSS THE BOARD AS WELL AS 2 THUMBS UP AND 5 STARS! SHE'S A NATURAL SKILLED TO / WITH PERFECTION!
FARAH B | First ImpressionsThe lighting was adequate but turned off and left me in the dark after 10 minutes, I had to keep walking down the stairs to turn it back on. I have a disability in my knees and legs so it was disconcerting to say the least. Luckily it was a small storage.
Leslie P | Overall ExperienceWhen I first arrived at the site, I locked my keys in the large van right outside of the office. The two staff on duty spent almost an hour trying to help me to open the door, and it was hot. They offered to let me stay after closing time in order to empty the van, the lady also helped me to moving the last of my stuff too, really above and beyond kindness.
Leslie P | First ImpressionsFriendly staff were helpful.
Robert d | Overall ExperienceStaff was amazing! Professional and helpful!
Steven H | Overall ExperienceNeena Excellent on the phone and in person! Professional and helpful.
Steven H | First ImpressionsThe manager was very kind and helpful. It was very difficult going down the stairs when the lights are on a timer and you are carrying things and the lights suddenly turn off and your hands are full so you’re unable to carry a flashlight- not safe and proposes a risk. The manager and the black gentleman who is an employee went above and beyond to help me.
Kimberly H | Overall ExperienceGreat service!
Steven F | Overall ExperienceThe manager Richard was fantastic. We rented a van and a storage space. Richard personally took care to explain how to access the storage and then helped us unload the van! The help was much needed and appreciated. Next time you have an opening for regional manager, you have your man in Richard!
DANA E | First ImpressionsVery helpful staff and storage exceeded my expectations for access, cleanliness, safety and price!
Kelly M | Overall ExperienceThe employee who closed my account was very nice and courteous. I moved out on the 18th of June. On the 30th of June I was charged $169.95 for the unit. I tried to get a refund back to my card but was told by the manager Ryan "there was nothing he could do and to dispute the charges with my bank". He was very rude and unprofessional. I called customer service to try and get some assistance and did not get any help. I will never rent a storage from Uhaul again and will tell everyone I know how terrible the service was. I will be contacting the corporate office and my bank.
Carla F | Overall ExperienceI really felt at ease when I entered the building. She, Courtney,was very friendly and made me feel very good about choosing U-Haul.
Kelly W | First ImpressionsHonestly this locations prices are very high. The fact that there is no elevator for the 2nd floor units is ridiculous. The parking to get inside is also not very convenient.
HAILEY M | Overall ExperienceI was told on the phone that l had reserved a 5x 10 heated unit on the ground floor . I am elderly and had friends to help me move my few belongings into it after l sold my home in Spokane . I asked if Uhaul knew of anyone l might hire to move my belongings as a back up plan in case my friends were unavailable to help me . Next thing you know l have multiple texts from moving companies asking for my location and a timeline . I called Uhaul office back and told them l did not order movers . Was told that I must call a number and cancel it .... l explained that l did not order it so why did l have to cancel it . I spent part of the next day from 6 am until 4 pm calling the number given .... no one ever answered that phone . I finally gave up . Called Uhaul in Downtown Spokane and complained about the screw up and was told l did not have to call and cancel afterall . When l got to the place and checked in at the office the manager told me that it was not really a ground floor unit after all ( he said that is just what we call it ) but down long corridor and up Five flights of steps ! I told him that maybe he meant five steps ? Yes ( was actually 9 steps ) but a ground floor unit is on the ground floor not on a second floor with a low ceiling height all humans over 6 feet could not stand up Inside . No elevator in the building either . So requiring friends to Unload on to cart push down long hallway .... up the stairs and hand carry all to the locker some Twenty feet from the landing ( no carts up there ! ) Also on top of all the other BS there was 20 in. step up into the unit . Bottom line Is in no way was this a ground floor unit !!!!! The check in process took about a half hour because l had to give my information three times to the manager because of a problem he was having entering it into the computer . Once l had waited so long just to check in my friends ( soon to be former friends ! ) are out in the snow waiting for me to be done . Had l seen what l had reserved there l would have cancelled and gone elsewhere . Worst of all .... THIS IS NOT A GROUND FLOOR UNIT !!!!! No way no how should be called one ! Is a bait a switch . And to make matters worse instructing a number moving companies to text me asking for directions to my location when it was the fault of the company’s employee in the first place and then it was my problem l was supposed to unravel on my own . I was stuck with trying to find another place to store my stuff or forge ahead with people there with my crap in their truck ready and willing to help . Hardly of the mind to think was a good idea to hope to find an alternative considering it was starting to snow pretty hard at that point and all my boxes were getting wet even tho my house was only 8 mins drive the check in took so long that all cardboard boxes were very damp and squishy by the time they got in the unit . I am 74 yrs old and now l have to return to Spokane in the Spring to get my things out of your crappy place .. Was a very trying experience for me and now l have to pay to get my stuff relocated to another place ...., to say l am disappointed is putting it mildly !!!!! I would not recommend your company to my worst enemy .... least while to friends and family !!!!!! Just horrible in every way ..... also everyone in the office without masks except for Me !!!!
Patty V | First ImpressionsI was put on the 2nd floor. I was told no other unit was available.even though I am 70 and a diabetic. My check bounced and I was locked out. I paid $221 to unlock it only to find water leaking inside on the floorboards. Then I missed the step right outside the unit and fell and hit my head on the cement behind me. I had an Cat Scan and Xray to make sure I wasn't bleeding in my brain. I have been down for 4 days with headaches and body pains. I wish to be compensated for the accident. Edith Owyen 5098088968. Ediemay70@aol.com
edith o | Overall ExperienceBiggest problem was not with any of the survey questions. Problem was with accessibility of unit requiring the use of STAIRS. There should be ramps up to all units.
JON A | Overall ExperienceThe only problem I have is that this month i got a text message saying to.come in and pay my bill when I should have been on auto pay. Well the person who had helped me didnt out it on auto pay and I had specifically told him that I needed the auto pay because I have loans out and want to make sure it is one of the first payments to be pulled out. Well when I went to go correct this the guy ended up charging me and left me broke until next month... I thought since you guys messed up maybe I could get a discount but now I have to figure out Christmas for my kids . I have been with y'all for almost a year
Debbie B | First ImpressionsWe were traveling from Boise Idaho to Spokane Washington. We got to McCall Idaho for lunch and could not shut the drivers door on the uhaul truck because the door latch was stuck in the up position. I had to tie the door shut which was EXTREMELY inconvenient. We drove 259 miles trying to keep the door closed enough to continue to Spokane. If that had not happened I would rate the experience higher, however, I got the run around from the Spokane location about any kind of discount for the unconvinced this caused. I have rented from uhaul 2 times and both times something went wrong with the truck and no compensation was given. Not very reputable in my opinion.
JUDY C | First ImpressionsNo one should ever be left with out proper passwords to access info to complete transaction. With out having to call a boss in a meeting. Who won't answer. So the customer has complete faith everything is ok. Not leaving with out signed paper work on rental till next day email. After $$$$$ was passed and no receipt? Cause it needs password only boss has has. Who's in a 10 hour meeting??? Unreachable.
Michelle G | First ImpressionsHad a little trouble inputting the passcode at doors but guy at counter was so helpful to come out and show us how to input on left and right key pads to access the storage doors.
Primilla W | First ImpressionsUnit cost is a little high for the size Staff was friendly and helpful
edith o | First ImpressionsEric & team were AWESOME! Highly recommend if looking for storage or renting a vehicle. Five star place & crew..
STEVEN C | Overall ExperienceCan I ever get a hold of anybody to help you on the phone or in person
BILLY O | Overall ExperienceShould be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.
Mike U | First ImpressionsI had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.
Shella N | Overall Experiencena
Chineye I | Overall Experienceevery time I needed help all my questions and problems were answered..
Marcus G | Overall ExperienceZack is a joke of a manager. Enough said
patricia t | Overall ExperienceYour staff on duty was very acomadating pleasant and professional.
Candice R | First ImpressionsVery friendly and helpful staff. I would certainly use them again and recommend them to friends.
Petra H | Overall ExperienceThe lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.
Kristina r | Overall ExperienceExcellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.
Diane J | First ImpressionsStaff was very helpful. Great group of people.
steven n | Overall ExperienceAppreciate your business!
Steven H | Overall ExperienceNo comment!
Robert K | Overall ExperienceI was quoted one price over the phone and then told a different price when we got there to unload.
Larry L | ReservationInconvenient
Kelly W | Overall ExperienceAlthough things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th
Rodney R | Overall Experience