Great service. Hooked up the trailer and let me borrow the adapter. Amazing.
ROBERT HCustomer Reviews for U-Haul Storage of Oak Harbor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is exactly what I was looking for: my trailer was ready for me when I walked in. I had my trailer on my car a here’s minutes after pulling in. Returning it was even easier - I stopped, a staff person came out to unhook, and I was done. Under a minute, friendly helpful staff, and perfectly reasonable pricing.
ANDREAS MI’ve used U-Haul for quite a while now and have never experienced any issues with staffing or equipment rental. Great service and equipment always available.
GILBERT QThe customer service was horrible. It was a bunch of kids who didn’t seem to know what they were doing
DONALD TWe had a great experience. Amber was amazing, she knew her equipment, was pleasant and she's strong.
DEBORAH SMake sure to use this location next to Rt 20, not the one on Ault field rd. This one is great, the Ault field location was closed despite me having a reservation
ANDREAS MThe female customer representative was extremely condescending during the rental check out process. As if she was inconvenienced by the job.
ANDREW AIt would improve service if customer service had access to the real routing schedule used by your routing department Also GPS tracking on your trucks would improve accuracy of delivery and pickup times if u boxes However your delivery and pickup teams are spectacular!! Thank you for all you do
Paula LPlease make sure customers have the correct drop at the hitch to tow the trailer close to level.
WILLIAM SYou are forced to use an app to return but the signal at that location sucks ass! I was outside at 5am waiting for an eternity for the app to load and loading photos was even slower.
RYAN NLet them know the one month storage time starts when boxes are delivered at beginning to house moving from, not arrived at storage facility where you are going!
William MI was a little disappointed with the climate control. I thought it would be a comfortable temperature for my belongings however some days this inside was colder than the outside.
Kayla B | Overall ExperienceMost the employees were kind and professional, but one person at the front was very rude from the second I stepped in. Rolled their eyes (I'm assuming a they/them but I will refrain from genders) a lot, when I asked about the reservation for the trailer they just said really condescending like, "oh you need a trailer too? Too bad, they're probably all gone so many have gone out today". I told them I had a reservation and to please check, and they literally rolled their eyes and said "fine.. oh look there it is." then asked aggressively if I wanted the dolly that was on the reservation still. I said "Yes, my spouse put in the reservation so if she wanted a dolly, it'd be best if I brought it back". They sighed and yelled over at another employee to, "can you get this dude a dolly, he really wants one." It was all really unprofessional and I felt like my making a reservation really ruined this person's day.
JERROD Mjust wished thhere was a vehicle scale on site as the closet 24 hr is 20 miles away
Kenneth A | Overall Experience.
RANDAL HLisa was AWESOME, helping me with the logistics of how to best store my belongings until I am fully settled. I chose a storage unit so I could organize my things and take advantage of the quick easy access to retrieve items as I need them. And ALL STAFF have been wonderfully helpful with questions, assistance, good humor, and welcome. Thank you!
CORAL N | First ImpressionsDonuts!
Thomas SBetter running trucks and cab doors tgat close tightly.
GREG HRude customer service on pickup. Will not rent from Oak Harbor again.
MICHAEL CYou get an after-hours drop off of the equipment the key box was hard to locate to drop off the key and the staff do not call me to let me know what extra chargers were on the truck
SCOTT DHave sufficient staff available quickly (not just eventually) to provide customer service for equipment rental.
WILLIAM CEverything was great, highly reccomend.
JOSEPH BFriendly and prompt.
Jarrett FThe process was very difficult on the front end. the furniture that I was needing to move did not fit, even though it was within the measurements of the boxes, which are not correct!!!!!!! When the trailer was loaded to my truck, it was done improperly and the trailer fell off of my truck as I was leaving. it did not do any damage, but was still frustrating. and the reccomended amount of boxes was so grossly under estimated. However, I had already packed several boxes and could not unpack everything and find another company. The staff was friendly and as helpfull as they could be, but their hands were tied in most of these situations. They could not do anything which was evern more frustrating!!! For picking up, I had to drive an hour and a half to the location because Uhaul would not deliver to my address, which I had to give after packing because I didnt have a new location whien I set up the order. However, the gentleman at Flippin Arkansas was very very accomodating, and was very helpful with my whole process. He gave me the flexibility I needed to drive the distance, load and unload by myself. He is highly reccomended by me! I would definitely use his services again.
Elizabeth SSERIOUSLY upgrade your computer system. The staff was well-trained, professional, and helpful. The problem was entirely technological. I reserved a van and locker online, but, when I got to the store, absolutely none of that mattered. Nothing I entered online was available to the store staff when I arrived. An in-person transaction that should have been quick and easy took over forty-five very frustrating minutes, making an already stressful day worse. Kudos, however, to staff, who did their level best for me.
randal hExcellent service
Nickolas T | First ImpressionsExcellent service
NICKOLAS TMaintain same good service.
JOANNE UContinue your good services
Francisco BManager was delightful. Staff quick, efficient and polite. Knowledgeable employees. Great experience
WILLIAM LThe woman who took my order was efficient, and thorough…and curt. Both I and the man I was sponsoring were put off by it. Shelby and her husband were outstanding. The guys outside were great!
MARY TAll good, as expected!
Ubaldo HI was called by the traffic manager 17 hours before my reservation and was informed the trailer i reserved was not available. I had to make a 4 hour round trip, including a ferry, with my own truck to get the trailer that night before picking up my 26' truck in the morning.
Jerrold RClean out the trucks. Even with tarps and sweeping we had multiple pieces of furniture get scratched from dirt and rocks on the floor of the truck and stain on fabric furniture. The first time we went in the associate was less than kind, I thought I may have been reading into it too much but my s/o asked if i felt strange about the interaction after we left, so I wasn’t the only one. She was better the next day.
EMILY AA++ Service! Very professional service. Quick and so helpful and answeres all your questions. Thanks Ken H
KENNETH HVery Knowledgeable Staff
TIMOTHY P | First ImpressionsAll went better than expected from the initial inquiry about choosing a hitch to installation. A final walkthrough and I’m impressed!
howard pAbsolutely wonderful service: so kind, helpful, and very pleasant! Thank you for a wonderful experience!
EVAN CAmazing staff and hands down best customer service! Blown away by lisa/amber and their helpfulness to may my experience a 10!
GEORGE BQuick service and helful for unloading my vehicle. Top notch staff.
JON WThere was no one in the office. I always do the mobile check-in because I'm usually in a hurry. I got to the point where it said to take the note and skip the line and get the key. I waited for about 25 minutes. Someone finally came in and when they did, they helped some other people in front of me and then still had me wait. Which I usually don't complain, but it was definitely something that was the first time I felt annoyed being there other than that I really love this location. The people are usually really nice.
MELANIE PNew facility here in Oak Harbor. Very nice, clean and safe.
Joanne U | First ImpressionsCustomer service was phenomenal!
Auriauna GThanks to Luca I was able to accomplish my tasks in record time. Thanks and keep up the great work!
SAMANDRA CEmployees where busy talking to each other about there problems and cussing like sailors while I was trying to rent the trailer. Told me I could bring trailer back after work with no additional charges. Then get a very rude call from a employe named Amber. Asking why I wasn't back yet. I explained to her what the other Employees told me . She acted like that didn't matter. I told her I asked if was ok on the time. I was told it was ok. But she still wanted to charge me another day. It was a 1 hour after the 24 mark. I understand rules are rules but don't tell me it's ok then change it. When I dropped it off she had attitude and was very short with me like it was my fault. She billed me for 1 day in the end. I felt like I was being bullied and probably won't go to that location again. It's a shame it's a nice place.
JASON LCustomer service should be more appreciative and more helpful towards active military member there was no discount being placed, the last time I needed a U-Haul I was granted a ten percent discount. Depending on the customer day the services can be inconsistent.
ALBERT WEasy peasey!! Thank you for a great experience!!
EVAN CUnloading crew was exceptional. Polite and very hardworking. Ricardo and Matthew!
JOHN ZGood luck
DYLAN KGood location and easy access
Michael C | Overall ExperienceLisa was wonderful. Knowledgeable, professional and friendly
EUGENE QNice and fast polite employee
MARK RClean the cab of the truck. It had crumbs all over the floor and the center console was sticky, looked like someone spilled a coke and let it dry.
RICHARD SThanks to Amberee for her amazing customer service!!!
SAMANDRA C | First Impressionsimprove your computer system
RICHARD SHighly recommend U-Haul Boxes!!!!
Anna MThe specific truck needed a tune up or other maintenance as the gas consumption was far too excessive for the class of truck and the mileage incurred during the rental.
TABER NWhen i was thinking about a smaller unit I was told they would pro rate. For convenience I moved closer to home but there was no pro rate. So I ate a month bad policy, not happy.
Brett G | Overall ExperienceVery helpful with the drop off
MARTIN RReally good service, fast and efficient
CHARLES CThe young lady the helped me was just outstanding!
THEODORE SInside of van was dirty. Rubber gasket on side door hanging down.
ELIZABETH REloise, the truck driver, was particularly helpful and knowledgeable.
Thomas CThe staff at this place is incredibly friendly and helpful. Thank you for making a stressful event like a relocation much less stressful.
LUIS DDid a great job..
KRUGER AThe staff was EXCELLENT with everything I needed with trailers, drop offs, billing and storage facility. Very clean and new. Thank you to Amber and her team!
Christine M | Overall ExperienceLike the last time I was at this location, the customer service was amazing, my questions were all answered, and everything from renting the truck to transporting my things to my storage unit, went smoothly. Fantastic place overall?
FELICIA CNice new and a great location.
Kruger A | First ImpressionsThis Uhaul in Oak Harbor Washington. Is the best store in the Nation. Customer service is always above and beyond anywhere else.
Brett EAwesome service overall!! Excellent supply of packing goods!
FELICIA C | First ImpressionsQuick easy access to a trailer that I needed for a day. Rate was reasonable for what I needed. Thanks!
LANCE SThey were not the problem and did everything to rectify the mistakes of the phone Operator I initially called
MICHAEL IA manager and staff that go above and beyond to help make stressful times more pleasant to deal with .A great place and super clean. Thanks I appreciate you all
Tess M | Overall ExperienceVery helpful and professional
KEITH W | First ImpressionsAmber is a GREAT and knowledgeable manager..
Linda B | Overall ExperienceBest staff and cleanest vehicles and storage units!
Joriah K | Overall ExperienceHave already spread the word about how great and professional all the staff is at the Oak Harbor, Washington office.
DAVIN P | First ImpressionsThe facility is state of the art and the staff is both friendly and helpful. Thanks!
vincent d | Overall ExperienceWe reserved a 10 x 10 outside access storage room but were told at arrival that there were not any 10 x 10 rooms available. What good is a reservation system if the equipment/storage is not there when you show up? I could have rented a storage room much closer to my house but went with U-Haul because on the web site they said the 10 x 10 was available.
James G | First ImpressionsThe facility is new and clean. The staff is professional and kind.
vincent d | Online Move InI have rented trucks and storage units from many different centers through the years and this one is definitely the cleanest and best maintained center ever! Shout out to the manager, Amber, and Fred for outstanding customer service. Excellent experience!
Joriah K | Overall ExperienceWe have used Uhaul twice this year and both times they’ve been excellent. Staff super friendly and helpful. We enjoyed our interaction with Amberrae and Fred the facility Management. Very professional and friendly. We had great access to our units and each time if we had a problem with needing to move our items they were able to answer and assist. Would recommend them a 100%.
Kim R | Overall ExperienceWill utilize more often
OLEKSANDR M | Overall ExperienceAmberrae is AWESOME and so helpful.
Kevin W | Overall ExperienceNice and clean. Staff was really nice. Will definitely use them again.
Christopher S | Overall ExperienceAmberrae is a great help.
Layne A | Overall ExperienceSecure facility, awesome staff, and great selection of vehicles.
Gary C | Overall ExperienceI very much liked the new security system. You check in and check out of your specific unit. No gate to open and close leaving your unit vulnerable. The price was reasonable and competitive.
Lori B | Overall ExperienceI always felt safe when I used this storage space and my stuff felt safe. The staff were always there and they were always so nice.
Shawn M | Overall ExperienceAmber was absolutely amazing in providing our needs. Amber went above and beyond to satisfy our storage and trailer needs. She has made me a lifetime customer. She needs high appraise from her management team!
GARY H | Overall ExperienceThe General manager is incredibly versed in customer service am and went out of her way to accommodate me. I would like to express my appreciation to Amberea for her care and concern. Thank you to all the staff at the Oak Harbor facility.
Allen P | Overall ExperienceAmberrae was amazing! Professional and personable. Truly felt like they were happy I was there. Explained everything clearly. Answered all questions and concerns. Truly the most enjoyable experience I've had with any storage facility!
Joei P | First ImpressionsStaff seem to not quite know what they were doing. Seems to be unorganized, or ill managed.
Jonathan W | Overall ExperienceThe manager was excellent!!
Dwight R | Overall ExperienceExcellent, helpful people.
GARY H | First ImpressionsThe facilities are overpriced. Management must be more professional when dealing with customers who are paying a premium to use them.
Kedrick B | Overall ExperienceThey were very nice and friendly took care of everything I needed
david c | First ImpressionsAmber was incredibly helpful setting me up with a unit and a truck for move out!
Reagan R | Overall ExperienceA most kind and courteous staff and professional in every aspect!!!!
Zachary B | Overall ExperienceOutstanding customer service, went above and beyond with their service!
James J | First ImpressionsStaff is very helpful and take time to answer all questions. Picked up 20 medium boxes and I was offered assistance with carry out! Thank you!!
Fredrico C | First ImpressionsThank you for the helps guys! Much appreciated to borrow your trucks to get the job done FAST
Sarah L | First ImpressionsThe staff was very friendly and accommodating. It’s a beautiful facility w/many options for storage and vehicles.
Mary M | First ImpressionsAmber and the crew rock!
Andrew R | Overall ExperienceVery nice facility with good access but it’s lacking one way important feature. It needs a public scale to allow the customers to check their weight and balance.
Kenneth S | Online Move InThe staff was really nice and helpful. The buildings were pristine as well as the parking lots. Really glad they had flatbed dollys available for customer use.
Roselynn F | First ImpressionsGreat experience
Greg T | First ImpressionsThank you Amberrae!
Bruce S | First ImpressionsVery friendly staff, great storage spaces, love space made to drive trailer around lot
Paul T | First ImpressionsThe manager is the best. She totally cares for the customer and the place. The units are clean and the property is well organized and taken care of. They totally are customer service! They go above and beyond!!!
norma s | Overall ExperienceAwesome friendly staff. They exceeded expectations.
Allen P | First ImpressionsVery helpful staff. Kudos to Amber and Brandon.
Maria L | First ImpressionsBest place around and outstanding customer service and attention to detail
Pamela M | First ImpressionsWorst customer service experience of my life. The general manager should be fired for being so rude and condescending.
Trevor S | First ImpressionsI have and will continue to recommend this facility and Ms Smith as the manager because of her experience and concern for others and making sure that as her customers we have everything we need to have an effective and easy move as possible members of my church and my community consider ourselves very blessed to have this facility in our area with professionals that knowledgeable and with military personnel who are constantly on the move they can give ideas of things that many of might have forgotten or not thought about. Thank you for thinking about our community. Happy Holidays
Timothy M | First ImpressionsThe guy working there knows his business ! He's good at his job. Very knowledgeable. Straight forward !
daniel s | First ImpressionsWhole process was very easy. Friendly staff who showed us everything. Thank you
John Z | First ImpressionsCustomer service couldn’t have been any better and expedient. Very pleased with their efforts.
Louis D | First ImpressionsI love the new security feature. The facility is well lit and spacious. Plenty of size options. The staff are friendly and helpfull. I I don't always know what I need but they gave me plenty of time to figure it out without getting impatient.
Lori B | First ImpressionsThe manager and her staff are amazing. She really helped us out and made everything easy. Would highly recommend to anyone in Oak Harbor.
Andrew R | First ImpressionsThe staff was wonderful and very helpful and kind
kathleen b | First ImpressionsI was helped mostly by Amberrae and she was incredibly helpful, friendly and on top of her knowledge. I would most definitely rent from this U-Haul storage facility again.
Elizabeth L | Overall ExperienceThe staff is very friendly and worked hard to get me what I needed.
Michael F | Overall ExperienceAmber and Fred are just the best!
ROBERT R | First ImpressionsSo far, so good. Liked the free lock.
Gary C | First ImpressionsVery knowledgeable and nice staff. New, clean facilities with carts available to help me move items into unit.
Phyllis K | First ImpressionsStaff are very friendly. Site just recently opened three weeks ago.
WILLIAM K | First ImpressionsThanks to Fred. He demonstrated outstanding customer service. Calm an thorough!…
JOSE G | First Impressions