Customer Reviews for U-Haul Storage of Oak Harbor

1,640 reviews

3000 NE Whitney Dr   Oak Harbor, WA 98277
(Drive way is the first right on Fakkema)

(360) 675-7992

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 675-7992

3000 NE Whitney Dr
Oak Harbor, WA 98277
(Drive way is the first right on Fakkema)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Luis H  |  Online Move In 
Rating:
5.0

Clean the cab of the truck. It had crumbs all over the floor and the center console was sticky, looked like someone spilled a coke and let it dry.

RICHARD S 
Rating:
4.0

Thanks to Amberee for her amazing customer service!!!

SAMANDRA C  |  First Impressions 
Rating:
4.0

improve your computer system

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

HEATHER L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mason C  |  First Impressions 
Rating:
5.0

Highly recommend U-Haul Boxes!!!!

Anna M 
Rating:
5.0

The specific truck needed a tune up or other maintenance as the gas consumption was far too excessive for the class of truck and the mileage incurred during the rental.

TABER N 
Rating:
1.0

When i was thinking about a smaller unit I was told they would pro rate. For convenience I moved closer to home but there was no pro rate. So I ate a month bad policy, not happy.

Brett G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK G 
Rating:
5.0

Customer did not leave a comment.

NATASHA H 
Rating:
5.0

Customer did not leave a comment.

NATASHA H  |  Overall Experience 
Rating:
5.0

Very helpful with the drop off

MARTIN R 
Rating:
4.0

Customer did not leave a comment.

RANDY T 
Rating:
5.0

Really good service, fast and efficient

CHARLES C 
Rating:
5.0

The young lady the helped me was just outstanding!

THEODORE S 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
3.0

Inside of van was dirty. Rubber gasket on side door hanging down.

ELIZABETH R 
Rating:
5.0

Customer did not leave a comment.

Jacob S  |  First Impressions 
Rating:
5.0

Eloise, the truck driver, was particularly helpful and knowledgeable.

Thomas C 
Rating:
5.0

The staff at this place is incredibly friendly and helpful. Thank you for making a stressful event like a relocation much less stressful.

LUIS D 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Did a great job..

KRUGER A 
Rating:
3.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

ROBERT A  |  Overall Experience 
Rating:
5.0

The staff was EXCELLENT with everything I needed with trailers, drop offs, billing and storage facility. Very clean and new. Thank you to Amber and her team!

Christine M  |  Overall Experience 
Rating:
5.0

Like the last time I was at this location, the customer service was amazing, my questions were all answered, and everything from renting the truck to transporting my things to my storage unit, went smoothly. Fantastic place overall?

FELICIA C 
Rating:
5.0

Nice new and a great location.

Kruger A  |  First Impressions 
Rating:
5.0

This Uhaul in Oak Harbor Washington. Is the best store in the Nation. Customer service is always above and beyond anywhere else.

Brett E 
Rating:
5.0

Awesome service overall!! Excellent supply of packing goods!

FELICIA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen K  |  First Impressions 
Rating:
5.0

Quick easy access to a trailer that I needed for a day. Rate was reasonable for what I needed. Thanks!

LANCE S 
Rating:
5.0

They were not the problem and did everything to rectify the mistakes of the phone Operator I initially called

MICHAEL I 
Rating:
5.0

Customer did not leave a comment.

Shelley M 
Rating:
5.0

Customer did not leave a comment.

NORVI C  |  First Impressions 
Rating:
5.0

Service was outstanding. The return process was wonderful.

MASON L 
Rating:
5.0

Customer service was amazing!

MELISSA G 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B 
Rating:
2.0

Staff requested customer to drive 45 minutes to pick up a truck they did not have. While charging $1.29 a mile to do so. Poor policy and experience.

chris m 
Rating:
5.0

Not a thing - outstanding service!

KAREN F 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

A manager and staff that go above and beyond to help make stressful times more pleasant to deal with .A great place and super clean. Thanks I appreciate you all

Tess M  |  Overall Experience 
Rating:
5.0

All good

JOHN M 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G 
Rating:
5.0

Customer did not leave a comment.

CECIL W 
Rating:
5.0

Went above to work with on a confusing situation to get a replacement truck for our first one that leaked. They gave us the best option with the most gas and gave us some extra days for the trouble with having to switch trucks and push back our schedule.

benjamin s 
Rating:
5.0

Customer did not leave a comment.

KEVIN L 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

very helpful people courteous and polite.

ALAN D 
Rating:
4.0

Customer did not leave a comment.

bruce g  |  First Impressions 
Rating:
5.0

Nothing

ALEXANDER M 
Rating:
5.0

Seemless and stress free from the moment I called to the moment dropped off!

VERONICA M 
Rating:
5.0

Nothing wrong with site. Just crazy how I put in reservation at my local U-Haul but had to go an hour and a half to and from the day of pickup since it wasn’t available locally. That added time and miles to my move. Figured if it was reserved ahead of time it would be at your local U-Haul.

GREGORY H 
Rating:
5.0

Customer did not leave a comment.

Scott O 
Rating:
5.0

Always top notch!

JOSHUA C 
Rating:
5.0

the u-hual team was amazing just a little late getting to us. we did leave four bundles of pads at our starting location in Mt vernon with Robin.

HELMA M 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G 
Rating:
5.0

Good service

RAMON R 
Rating:
5.0

Customer did not leave a comment.

Laura H 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

Amber and the staff at Oak Harbor U-Haul exceeded our expectations and numerous experiences of storage/moving companies from our past. We have been surprisingly delighted with the service offered at this particular U-Haul facility. The leadership here is superb! Without hesitation we will definitely utilize this facility if the need arises in the future!

Dion M 
Rating:
5.0

Very helpful and professional

KEITH W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G 
Rating:
5.0

Excellent experience

CARL E 
Rating:
5.0

Customer did not leave a comment.

Catherine R 
Rating:
5.0

I put gas in the vehicle to return it at 3/4 tank as agreed. My finished receipt show they still.charged me an additional ten dollars for gas. Dont have the customer agree to a contract and then charge extra. That's just not right

JACQUELINE V 
Rating:
5.0

Super efficient, friendly, courteous, and professional.

THOMAS C 
Rating:
4.0

Customer did not leave a comment.

JESSICA L 
Rating:
5.0

Amber is a GREAT and knowledgeable manager..

Linda B  |  Overall Experience 
Rating:
3.0

This was a fine way to transport my stuff. There was some damage but that is probably on me in how I packed it. I would use them again and I would recommend them to my friends. I gave them 3 starts, Average, because I don't know what above-average would look like. They got my stuff here, nothing more, nothing less.

Richard C 
Rating:
5.0

The three employed there were very helpful and pleasant!

John o 
Rating:
5.0

Customer did not leave a comment.

Brittany W  |  Overall Experience 
Rating:
5.0

Very helpful, great service

MICHELLE F 
Rating:
5.0

I wish other companies would operate as smoothly as this! Both pickup and drop off locations were great, and the process was smooth from beginning to end.

DAVID S 
Rating:
5.0

Best staff and cleanest vehicles and storage units!

Joriah K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
2.0

Teach your employees to be more friendly and less rude

GUY H 
Rating:
3.0

Van was dirty / muddy and smelled of horse piss. Almost did not take it.

WILLIAM F 
Rating:
5.0

Better shifting control with the stick to change gears with. My truck was very hard to be in park and get the keys out of the engine.

DANIEL P 
Rating:
5.0

This was the best moving experience my family has ever had. I can’t say enough on how friendly, courteous, and helpful your staff was throughout this whole process. Having their support was a major stress reliever at a very hectic time. The logistics were spot on and the communication was nothing short of perfect. I want to thank both managers and staff at the Oak Harbor and Parma locations.

patrick w 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Have already spread the word about how great and professional all the staff is at the Oak Harbor, Washington office.

DAVIN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

The doors on the van we rented were hard to close. Please make sure even people with limited arm strength can close them.

VINCENT D 
Rating:
5.0

Customer did not leave a comment.

Nicholas H 
Rating:
3.0

The drivers/delivery persons on both ends were great.

Barbara R 
Rating:
5.0

Everything went very smoothly. Staff was there when I had any questions, very polite.

George M 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T  |  First Impressions 
Rating:
2.0

Keep your commitments and honor your scheduled deliveries and pickups. My move was throw off scheduled by two weeks because of employee ineptitude.

Kathy B 
Rating:
5.0

Great service

PATRICK J 
Rating:
4.0

Too many pads they weigh 15lbs.

Judy W 
Rating:
5.0

The person at the counter who moved me in was amazing and even my moving help was awesome!

Amberrae S 
Rating:
5.0

Customer did not leave a comment.

CORRY U 
Rating:
5.0

Everything was so smooth and effortless! Every representative I dealt with was friendly, accommodating and knowledgeable. Our items arrived even earlier than expected which was a nice surprise! The original price quoted never changed. Overall it was a terrific experience!

Crystal C 
Rating:
5.0

Customer did not leave a comment.

ANN F 
Rating:
5.0

Customer did not leave a comment.

KATHY O  |  Overall Experience 
Rating:
5.0

The truck I rented had shifted really hard multiple times during drive times. High rpms and revving.

JAYLA L 
Rating:
5.0

Just wanted to say they did a great job with the installation and really went over everything in great detail.

Marcin R 
Rating:
5.0

Customer did not leave a comment.

Richard B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
3.0

Customer did not leave a comment.

TODD J 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
1.0

Truck was not ready despite having confirmed the pick up location less than 24 hours prior. We had to drive over an hour out of the way to get a different truck.

JEREMY D 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
5.0

My experience was excellent. Quick and easy access to trailer with absolutely no challenges.

MICHAEL F 
Rating:
5.0

Nothing

MATTHEW R 
Rating:
2.0

My truck was documented as having 1/4 a tank of gas but when I drove off the lot it indicated closer to 1/6 of a tank. I believe the gauge is inaccurate.

SKYLER K 
Rating:
5.0

The associate who handled my pickup was wonderful! She’s doing a great job at a new location, cementing the great reputation Uhaul has. I think I would like to work for Uhaul myself!

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

Matthew L 
Rating:
5.0

Nothing!! Great job!

PAUL S 
Rating:
5.0

Super quick pick up and drop off. My only critique, and I speak from management experience, 7am open means lights on, computers fired up and ready to go at 7, not does mean open doors at 707 and lights on at 710. It’s a small thing but small things add up to big things, ya know? This is great location compared to many I’ve used in the past.

WILLIAM C 
Rating:
4.0

I was hoping that I would get a discount for the poor vehicle performance; however, it was not offered.

Randy T 
Rating:
5.0

Explain on the website that the 4’x7’ trailer is not readily available at most places, or better yet, have your app only show units that are available at a particular location so that the customer only can choose from a list of “real” products, not U-Hauls complete list of products.

JOSEPH G 
Rating:
5.0

I think I left a key in the cup holder if you could check and let me know that would appreciated. Thank you.

Sabastian S 
Rating:
5.0

The facility is state of the art and the staff is both friendly and helpful. Thanks!

vincent d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S  |  Overall Experience 
Rating:
5.0

No problems

JOHN L 
Rating:
5.0

Teach employees to lay the dolly on its blade when they put it in a van or truck, not stand it up on its wheels. Otherwise the dolly falls over or rolls around and then falls down. It makes a big scary noise when it falls down.

ALMA C 
Rating:
4.0

Customer did not leave a comment.

Tolbert C 
Rating:
5.0

Thank you excellent team. Very helpful and informative staff.

SAMUEL G 
Rating:
5.0

Offer military discounts.

TODD L 
Rating:
5.0

Very friendly. Great service. Quick both out and back in.

NORMAN S 
Rating:
3.0

It took several minutes waiting on a clerk/realtor to come to the counter. Looked around and there was no one in the building.

GEORGIA F 
Rating:
5.0

No suggestions, as every interaction I had with staff, whether via phone or in person was great. Customer oriented. Will definitely use this location the next time I need a van.

Beverly S 
Rating:
4.0

Customer did not leave a comment.

DALANA P 
Rating:
4.0

Customer did not leave a comment.

jaquay m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B  |  First Impressions 
Rating:
4.0

We reserved a 10 x 10 outside access storage room but were told at arrival that there were not any 10 x 10 rooms available. What good is a reservation system if the equipment/storage is not there when you show up? I could have rented a storage room much closer to my house but went with U-Haul because on the web site they said the 10 x 10 was available.

James G  |  First Impressions 
Rating:
5.0

The facility is new and clean. The staff is professional and kind.

vincent d  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana M  |  Overall Experience 
Rating:
5.0

I have rented trucks and storage units from many different centers through the years and this one is definitely the cleanest and best maintained center ever! Shout out to the manager, Amber, and Fred for outstanding customer service. Excellent experience!

Joriah K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tess M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim A  |  First Impressions 
Rating:
5.0

We have used Uhaul twice this year and both times they’ve been excellent. Staff super friendly and helpful. We enjoyed our interaction with Amberrae and Fred the facility Management. Very professional and friendly. We had great access to our units and each time if we had a problem with needing to move our items they were able to answer and assist. Would recommend them a 100%.

Kim R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M  |  Overall Experience 
Rating:
5.0

Will utilize more often

OLEKSANDR M  |  Overall Experience 
Rating:
5.0

Amberrae is AWESOME and so helpful.

Kevin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRENE L  |  First Impressions 
Rating:
5.0

Nice and clean. Staff was really nice. Will definitely use them again.

Christopher S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl H  |  Overall Experience 
Rating:
5.0

Amberrae is a great help.

Layne A  |  Overall Experience 
Rating:
5.0

Secure facility, awesome staff, and great selection of vehicles.

Gary C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie G  |  First Impressions 
Rating:
5.0

I very much liked the new security system. You check in and check out of your specific unit. No gate to open and close leaving your unit vulnerable. The price was reasonable and competitive.

Lori B  |  Overall Experience 
Rating:
5.0

I always felt safe when I used this storage space and my stuff felt safe. The staff were always there and they were always so nice.

Shawn M  |  Overall Experience 
Rating:
5.0

Amber was absolutely amazing in providing our needs. Amber went above and beyond to satisfy our storage and trailer needs. She has made me a lifetime customer. She needs high appraise from her management team!

GARY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia H  |  First Impressions 
Rating:
1.0

The General manager is incredibly versed in customer service am and went out of her way to accommodate me. I would like to express my appreciation to Amberea for her care and concern. Thank you to all the staff at the Oak Harbor facility.

Allen P  |  Overall Experience 
Rating:
5.0

Amberrae was amazing! Professional and personable. Truly felt like they were happy I was there. Explained everything clearly. Answered all questions and concerns. Truly the most enjoyable experience I've had with any storage facility!

Joei P  |  First Impressions 
Rating:
3.0

Staff seem to not quite know what they were doing. Seems to be unorganized, or ill managed.

Jonathan W  |  Overall Experience 
Rating:
5.0

The manager was excellent!!

Dwight R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR I  |  Overall Experience 
Rating:
5.0

Excellent, helpful people.

GARY H  |  First Impressions 
Rating:
3.0

The facilities are overpriced. Management must be more professional when dealing with customers who are paying a premium to use them.

Kedrick B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana S  |  First Impressions 
Rating:
5.0

They were very nice and friendly took care of everything I needed

david c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrein A  |  Overall Experience 
Rating:
5.0

Amber was incredibly helpful setting me up with a unit and a truck for move out!

Reagan R  |  Overall Experience 
Rating:
5.0

A most kind and courteous staff and professional in every aspect!!!!

Zachary B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika W  |  Online Move In 
Rating:
5.0

Outstanding customer service, went above and beyond with their service!

James J  |  First Impressions 
Rating:
5.0

Staff is very helpful and take time to answer all questions. Picked up 20 medium boxes and I was offered assistance with carry out! Thank you!!

Fredrico C  |  First Impressions 
Rating:
5.0

Thank you for the helps guys! Much appreciated to borrow your trucks to get the job done FAST

Sarah L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ward h  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating. It’s a beautiful facility w/many options for storage and vehicles.

Mary M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roxanne b  |  First Impressions 
Rating:
5.0

Amber and the crew rock!

Andrew R  |  Overall Experience 
Rating:
4.0

Very nice facility with good access but it’s lacking one way important feature. It needs a public scale to allow the customers to check their weight and balance.

Kenneth S  |  Online Move In 
Rating:
5.0

The staff was really nice and helpful. The buildings were pristine as well as the parking lots. Really glad they had flatbed dollys available for customer use.

Roselynn F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelle S  |  Overall Experience 
Rating:
5.0

Great experience

Greg T  |  First Impressions 
Rating:
5.0

Thank you Amberrae!

Bruce S  |  First Impressions 
Rating:
5.0

Very friendly staff, great storage spaces, love space made to drive trailer around lot

Paul T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leighlah L  |  First Impressions 
Rating:
5.0

The manager is the best. She totally cares for the customer and the place. The units are clean and the property is well organized and taken care of. They totally are customer service! They go above and beyond!!!

norma s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cooper n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelle S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD M  |  First Impressions 
Rating:
5.0

Awesome friendly staff. They exceeded expectations.

Allen P  |  First Impressions 
Rating:
5.0

Very helpful staff. Kudos to Amber and Brandon.

Maria L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W  |  First Impressions 
Rating:
5.0

Best place around and outstanding customer service and attention to detail

Pamela M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maywah H  |  First Impressions 
Rating:
1.0

Worst customer service experience of my life. The general manager should be fired for being so rude and condescending.

Trevor S  |  First Impressions 
Rating:
4.0

I have and will continue to recommend this facility and Ms Smith as the manager because of her experience and concern for others and making sure that as her customers we have everything we need to have an effective and easy move as possible members of my church and my community consider ourselves very blessed to have this facility in our area with professionals that knowledgeable and with military personnel who are constantly on the move they can give ideas of things that many of might have forgotten or not thought about. Thank you for thinking about our community. Happy Holidays

Timothy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirk T  |  Overall Experience 
Rating:
5.0

The guy working there knows his business ! He's good at his job. Very knowledgeable. Straight forward !

daniel s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica N  |  Overall Experience 
Rating:
5.0

Whole process was very easy. Friendly staff who showed us everything. Thank you

John Z  |  First Impressions 
Rating: