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Luis H | Online Move InCustomer Reviews for U-Haul Storage of Oak Harbor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the cab of the truck. It had crumbs all over the floor and the center console was sticky, looked like someone spilled a coke and let it dry.
RICHARD SThanks to Amberee for her amazing customer service!!!
SAMANDRA C | First Impressionsimprove your computer system
RICHARD SHighly recommend U-Haul Boxes!!!!
Anna MThe specific truck needed a tune up or other maintenance as the gas consumption was far too excessive for the class of truck and the mileage incurred during the rental.
TABER NWhen i was thinking about a smaller unit I was told they would pro rate. For convenience I moved closer to home but there was no pro rate. So I ate a month bad policy, not happy.
Brett G | Overall ExperienceVery helpful with the drop off
MARTIN RReally good service, fast and efficient
CHARLES CThe young lady the helped me was just outstanding!
THEODORE SInside of van was dirty. Rubber gasket on side door hanging down.
ELIZABETH REloise, the truck driver, was particularly helpful and knowledgeable.
Thomas CThe staff at this place is incredibly friendly and helpful. Thank you for making a stressful event like a relocation much less stressful.
LUIS DDid a great job..
KRUGER AThe staff was EXCELLENT with everything I needed with trailers, drop offs, billing and storage facility. Very clean and new. Thank you to Amber and her team!
Christine M | Overall ExperienceLike the last time I was at this location, the customer service was amazing, my questions were all answered, and everything from renting the truck to transporting my things to my storage unit, went smoothly. Fantastic place overall?
FELICIA CNice new and a great location.
Kruger A | First ImpressionsThis Uhaul in Oak Harbor Washington. Is the best store in the Nation. Customer service is always above and beyond anywhere else.
Brett EAwesome service overall!! Excellent supply of packing goods!
FELICIA C | First ImpressionsQuick easy access to a trailer that I needed for a day. Rate was reasonable for what I needed. Thanks!
LANCE SThey were not the problem and did everything to rectify the mistakes of the phone Operator I initially called
MICHAEL IService was outstanding. The return process was wonderful.
MASON LCustomer service was amazing!
MELISSA GStaff requested customer to drive 45 minutes to pick up a truck they did not have. While charging $1.29 a mile to do so. Poor policy and experience.
chris mNot a thing - outstanding service!
KAREN FA manager and staff that go above and beyond to help make stressful times more pleasant to deal with .A great place and super clean. Thanks I appreciate you all
Tess M | Overall ExperienceAll good
JOHN MWent above to work with on a confusing situation to get a replacement truck for our first one that leaked. They gave us the best option with the most gas and gave us some extra days for the trouble with having to switch trucks and push back our schedule.
benjamin svery helpful people courteous and polite.
ALAN DNothing
ALEXANDER MSeemless and stress free from the moment I called to the moment dropped off!
VERONICA MNothing wrong with site. Just crazy how I put in reservation at my local U-Haul but had to go an hour and a half to and from the day of pickup since it wasn’t available locally. That added time and miles to my move. Figured if it was reserved ahead of time it would be at your local U-Haul.
GREGORY HAlways top notch!
JOSHUA Cthe u-hual team was amazing just a little late getting to us. we did leave four bundles of pads at our starting location in Mt vernon with Robin.
HELMA MGood service
RAMON RAmber and the staff at Oak Harbor U-Haul exceeded our expectations and numerous experiences of storage/moving companies from our past. We have been surprisingly delighted with the service offered at this particular U-Haul facility. The leadership here is superb! Without hesitation we will definitely utilize this facility if the need arises in the future!
Dion MVery helpful and professional
KEITH W | First ImpressionsExcellent experience
CARL EI put gas in the vehicle to return it at 3/4 tank as agreed. My finished receipt show they still.charged me an additional ten dollars for gas. Dont have the customer agree to a contract and then charge extra. That's just not right
JACQUELINE VSuper efficient, friendly, courteous, and professional.
THOMAS CAmber is a GREAT and knowledgeable manager..
Linda B | Overall ExperienceThis was a fine way to transport my stuff. There was some damage but that is probably on me in how I packed it. I would use them again and I would recommend them to my friends. I gave them 3 starts, Average, because I don't know what above-average would look like. They got my stuff here, nothing more, nothing less.
Richard CThe three employed there were very helpful and pleasant!
John oVery helpful, great service
MICHELLE FI wish other companies would operate as smoothly as this! Both pickup and drop off locations were great, and the process was smooth from beginning to end.
DAVID SBest staff and cleanest vehicles and storage units!
Joriah K | Overall ExperienceTeach your employees to be more friendly and less rude
GUY HVan was dirty / muddy and smelled of horse piss. Almost did not take it.
WILLIAM FBetter shifting control with the stick to change gears with. My truck was very hard to be in park and get the keys out of the engine.
DANIEL PThis was the best moving experience my family has ever had. I can’t say enough on how friendly, courteous, and helpful your staff was throughout this whole process. Having their support was a major stress reliever at a very hectic time. The logistics were spot on and the communication was nothing short of perfect. I want to thank both managers and staff at the Oak Harbor and Parma locations.
patrick wHave already spread the word about how great and professional all the staff is at the Oak Harbor, Washington office.
DAVIN P | First ImpressionsThe doors on the van we rented were hard to close. Please make sure even people with limited arm strength can close them.
VINCENT DThe drivers/delivery persons on both ends were great.
Barbara REverything went very smoothly. Staff was there when I had any questions, very polite.
George MKeep your commitments and honor your scheduled deliveries and pickups. My move was throw off scheduled by two weeks because of employee ineptitude.
Kathy BGreat service
PATRICK JToo many pads they weigh 15lbs.
Judy WThe person at the counter who moved me in was amazing and even my moving help was awesome!
Amberrae SEverything was so smooth and effortless! Every representative I dealt with was friendly, accommodating and knowledgeable. Our items arrived even earlier than expected which was a nice surprise! The original price quoted never changed. Overall it was a terrific experience!
Crystal CThe truck I rented had shifted really hard multiple times during drive times. High rpms and revving.
JAYLA LJust wanted to say they did a great job with the installation and really went over everything in great detail.
Marcin RTruck was not ready despite having confirmed the pick up location less than 24 hours prior. We had to drive over an hour out of the way to get a different truck.
JEREMY DMy experience was excellent. Quick and easy access to trailer with absolutely no challenges.
MICHAEL FNothing
MATTHEW RMy truck was documented as having 1/4 a tank of gas but when I drove off the lot it indicated closer to 1/6 of a tank. I believe the gauge is inaccurate.
SKYLER KThe associate who handled my pickup was wonderful! She’s doing a great job at a new location, cementing the great reputation Uhaul has. I think I would like to work for Uhaul myself!
MICHAEL DNothing!! Great job!
PAUL SSuper quick pick up and drop off. My only critique, and I speak from management experience, 7am open means lights on, computers fired up and ready to go at 7, not does mean open doors at 707 and lights on at 710. It’s a small thing but small things add up to big things, ya know? This is great location compared to many I’ve used in the past.
WILLIAM CI was hoping that I would get a discount for the poor vehicle performance; however, it was not offered.
Randy TExplain on the website that the 4’x7’ trailer is not readily available at most places, or better yet, have your app only show units that are available at a particular location so that the customer only can choose from a list of “real” products, not U-Hauls complete list of products.
JOSEPH GI think I left a key in the cup holder if you could check and let me know that would appreciated. Thank you.
Sabastian SThe facility is state of the art and the staff is both friendly and helpful. Thanks!
vincent d | Overall ExperienceNo problems
JOHN LTeach employees to lay the dolly on its blade when they put it in a van or truck, not stand it up on its wheels. Otherwise the dolly falls over or rolls around and then falls down. It makes a big scary noise when it falls down.
ALMA CThank you excellent team. Very helpful and informative staff.
SAMUEL GOffer military discounts.
TODD LVery friendly. Great service. Quick both out and back in.
NORMAN SIt took several minutes waiting on a clerk/realtor to come to the counter. Looked around and there was no one in the building.
GEORGIA FNo suggestions, as every interaction I had with staff, whether via phone or in person was great. Customer oriented. Will definitely use this location the next time I need a van.
Beverly SWe reserved a 10 x 10 outside access storage room but were told at arrival that there were not any 10 x 10 rooms available. What good is a reservation system if the equipment/storage is not there when you show up? I could have rented a storage room much closer to my house but went with U-Haul because on the web site they said the 10 x 10 was available.
James G | First ImpressionsThe facility is new and clean. The staff is professional and kind.
vincent d | Online Move InI have rented trucks and storage units from many different centers through the years and this one is definitely the cleanest and best maintained center ever! Shout out to the manager, Amber, and Fred for outstanding customer service. Excellent experience!
Joriah K | Overall ExperienceWe have used Uhaul twice this year and both times they’ve been excellent. Staff super friendly and helpful. We enjoyed our interaction with Amberrae and Fred the facility Management. Very professional and friendly. We had great access to our units and each time if we had a problem with needing to move our items they were able to answer and assist. Would recommend them a 100%.
Kim R | Overall ExperienceWill utilize more often
OLEKSANDR M | Overall ExperienceAmberrae is AWESOME and so helpful.
Kevin W | Overall ExperienceNice and clean. Staff was really nice. Will definitely use them again.
Christopher S | Overall ExperienceAmberrae is a great help.
Layne A | Overall ExperienceSecure facility, awesome staff, and great selection of vehicles.
Gary C | Overall ExperienceI very much liked the new security system. You check in and check out of your specific unit. No gate to open and close leaving your unit vulnerable. The price was reasonable and competitive.
Lori B | Overall ExperienceI always felt safe when I used this storage space and my stuff felt safe. The staff were always there and they were always so nice.
Shawn M | Overall ExperienceAmber was absolutely amazing in providing our needs. Amber went above and beyond to satisfy our storage and trailer needs. She has made me a lifetime customer. She needs high appraise from her management team!
GARY H | Overall ExperienceThe General manager is incredibly versed in customer service am and went out of her way to accommodate me. I would like to express my appreciation to Amberea for her care and concern. Thank you to all the staff at the Oak Harbor facility.
Allen P | Overall ExperienceAmberrae was amazing! Professional and personable. Truly felt like they were happy I was there. Explained everything clearly. Answered all questions and concerns. Truly the most enjoyable experience I've had with any storage facility!
Joei P | First ImpressionsStaff seem to not quite know what they were doing. Seems to be unorganized, or ill managed.
Jonathan W | Overall ExperienceThe manager was excellent!!
Dwight R | Overall ExperienceExcellent, helpful people.
GARY H | First ImpressionsThe facilities are overpriced. Management must be more professional when dealing with customers who are paying a premium to use them.
Kedrick B | Overall ExperienceThey were very nice and friendly took care of everything I needed
david c | First ImpressionsAmber was incredibly helpful setting me up with a unit and a truck for move out!
Reagan R | Overall ExperienceA most kind and courteous staff and professional in every aspect!!!!
Zachary B | Overall ExperienceOutstanding customer service, went above and beyond with their service!
James J | First ImpressionsStaff is very helpful and take time to answer all questions. Picked up 20 medium boxes and I was offered assistance with carry out! Thank you!!
Fredrico C | First ImpressionsThank you for the helps guys! Much appreciated to borrow your trucks to get the job done FAST
Sarah L | First ImpressionsThe staff was very friendly and accommodating. It’s a beautiful facility w/many options for storage and vehicles.
Mary M | First ImpressionsAmber and the crew rock!
Andrew R | Overall ExperienceVery nice facility with good access but it’s lacking one way important feature. It needs a public scale to allow the customers to check their weight and balance.
Kenneth S | Online Move InThe staff was really nice and helpful. The buildings were pristine as well as the parking lots. Really glad they had flatbed dollys available for customer use.
Roselynn F | First ImpressionsGreat experience
Greg T | First ImpressionsThank you Amberrae!
Bruce S | First ImpressionsVery friendly staff, great storage spaces, love space made to drive trailer around lot
Paul T | First ImpressionsThe manager is the best. She totally cares for the customer and the place. The units are clean and the property is well organized and taken care of. They totally are customer service! They go above and beyond!!!
norma s | Overall ExperienceAwesome friendly staff. They exceeded expectations.
Allen P | First ImpressionsVery helpful staff. Kudos to Amber and Brandon.
Maria L | First ImpressionsBest place around and outstanding customer service and attention to detail
Pamela M | First ImpressionsWorst customer service experience of my life. The general manager should be fired for being so rude and condescending.
Trevor S | First ImpressionsI have and will continue to recommend this facility and Ms Smith as the manager because of her experience and concern for others and making sure that as her customers we have everything we need to have an effective and easy move as possible members of my church and my community consider ourselves very blessed to have this facility in our area with professionals that knowledgeable and with military personnel who are constantly on the move they can give ideas of things that many of might have forgotten or not thought about. Thank you for thinking about our community. Happy Holidays
Timothy M | First ImpressionsThe guy working there knows his business ! He's good at his job. Very knowledgeable. Straight forward !
daniel s | First ImpressionsWhole process was very easy. Friendly staff who showed us everything. Thank you
John Z | First Impressions