Customer Reviews for U-Haul Storage of Oak Harbor

439 reviews

33590 State Route 20   Oak Harbor, WA 98277

(360) 675-7992

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 675-7992

33590 State Route 20
Oak Harbor, WA 98277

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service, my go-to U-haul place.

Wayne W. 
Rating:
5.0

Nothing service was excellent 😊

David R. 
Rating:
4.0

Customer did not leave a comment.

Kaylee V. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Make sure when someone reserves at truck that you don't double book it and leave a customer without a truck. Then to have to drive the complete opposite direction to get a rental. U haul really dropped the ball....

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Prompt and friendly service! Keep up the great work!

David Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Wish there was a trailer available closer to Lynnwood.

Phillip S. 
Rating:
5.0

Have more equipment at locations, particularly at the closest U-Haul station to me, i.e. in Clinton Washington. I was scheduled for a 12 x 9 trailer which was far more than needed. After seeing smaller ones at this location, I mentioned that I would prefer one of the smaller ones. They were scheduled to go out the next day but one was made available to me if I would guarantee it to be returned by 9 AM the next day. Said and provided . Great service,

Joseph A. 
Rating:
5.0

They're always friendly, knowledgeable, and kind

Stephanie K. 
Rating:
5.0

You take care of the customer in a pleasant manner. Go out of your way to meet his needs.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Royal W. 
Rating:
5.0

What great customer service! I picked up my trailer on time with minimal paperwork and return when extremely well. I highly recommend this Uhaul location!

RANDY B. 
Rating:
5.0

This location always has the trucks you need, clean, well maintained and ready to go.

Matthew W. 
Rating:
5.0

I have used this UHaul location before, and it is always well-maintained and staffed with knowledgeable and helpful people.

Virgil K. 
Rating:
5.0

No last minute surprise price raises on cost per mile. Mileage went up when I walked in to $1.89 per mile. I believe that the employees behind desk were not made aware of the last minute raise in price. This could cause potential customers to go elsewhere to rent even if they have to drive off the island.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Pickup and drop off we're easy. The GM connected my trailer.

Justin A. 
Rating:
5.0

No every one takes the time to listen to people who has speech issues these people are kind didn't rush me or made me feel bad about my disability.

SUZY K. 
Rating:
4.0

Customer did not leave a comment.

DANIAL N. 
Rating:
1.0

The manager, Jeff Keley, was disrespectful and unprofessional. He charged $120 for the rental of two dozen furniture moving pads even though they are listed at $10 a dozen online. When bringing them back and requesting he correct the overcharge he refused. Jeff was a nightmare to deal with. I definitely wouldn't recommend this U- Haul to anybody.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

A+++++++++++++++++++++++++++++++++++++++keep up the good work.

Benjie M. 
Rating:
5.0

Thank you for your help.

Anthony F. 
Rating:
5.0

Entire staff was amazing and made it a really easy experience!!! The first UHaul I have been to where they hooked and unhooked the trailer to my truck. I was in and out faster than I thought I would be, and I changed the type of trailer I rented when I got there. Definitely the go to rental place on Whidbey Island!

Geoffrey B. 
Rating:
5.0

The staff was top notch! They had a rush on when I arrived and quickly and professionally handled everyone's needs. They went above and beyond getting the equipment I wanted and out the door quickly. I would definitely rent from these folks again.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Leevon C. 
Rating:
5.0

Customer did not leave a comment.

Cecil L. 
Rating:
5.0

Very friendly staff.

Peter Y. 
Rating:
1.0

The equipment itself is faulty amd got me stuck. I was in a location with no cell service. By the time I was able to get the equipment moved I ended up going over my rental time by 3 dayd and was charged. Thos issue witj thos trailer is not made aware to the customer and is dangerous.

Steven L. 
Rating:
1.0

They changed us 74 dollars for no reason. They even looked into why but yet they couldn't figure it out. So yeah no never recommending this place to anyone because they charge you then they don't say anything until they've charged you. I'm still waiting for my money to be refunded.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Jeff and the workers at this U-Haul are friendly and respectful. They excel at providing accommodations for unforeseen events. They provided a caring environment, provided us with a freshly cleaned U-Haul, are very reasonable with rates and are focused on providing an excellent customer experience. Thank you Oak Harbor U-Haul! Way to go! ~Rebecca

Rebecca S. 
Rating:
5.0

Friendly and great customer service.

Vanir S. 
Rating:
5.0

Amazing service - I've used other U-Haul providers in the area but Oak Harbor U-Haul was great, friendly service, and easy to work with!

Andrew Z. 
Rating:
4.0

The two people who checked me in were really friendly and generally seemed to be having a great time. Good community or something. It was really cool.

Anelys T. 
Rating:
3.0

Customer did not leave a comment.

Robbert R. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Ina L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

I did have some issues with the ratchets on the tie downs, they could use maintenance or replacement. One came off in route but I did have 4 extra straps of my own securing the vehicle. The biggest concern I would have is that the price has gotten so high I would be better off to pay a car hauler to transport it. It was actually $130 more expensive to rent it and tow it behind my own truck then to have them haul it all the way for me could you are pricing yourselves out of the market

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Staff made the drop off quick and essay, thanks!

JEREMIAH O. 
Rating:
4.0

Have more than just one person working there.

Eddie G. 
Rating:
4.0

Customer did not leave a comment.

Cary W. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

One of the perks of renting from Uhaul is the month of free storage. I'd worked with Uhaul before and been in several storage facilities in Texas and Florida. I drove 3 thousand miles scross the country towards a "Uhaul Storage of Oak Harbor" just to find out the storage hasn't been built yet/doesn't exist. The truck return people were great and more than helpful, but I didn't love scrabbling to find somewhere closer than Everett to store my stuff. Not sure why its listed as a storage facility on Google.

Nicholas P. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

Ronnie A. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Power outage caused my reservation unable for me to pick up, no WiFi to access the kiosk but went to another location and she was able to move my location to her site, not as big of truck that we wanted but was able to get moving!!

Greta M. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Vehicle was emaculate! As it is every time I have rented with this location. :)

Monica S. 
Rating:
4.0

The online process froze and needed to have the office help me.

James L. 
Rating:
5.0

Customer did not leave a comment.

Delaney R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Customer did not leave a comment.

Mikiala D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Staff were friendly and very helpful. Equipment was in great shape and worked perfectly. Highly recommended.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Outstanding and perfect service! The staff and management went out of their way to rent me a wonderfully outfitted (like a Navy jet transport aircraft!) and very clean cargo van. Also, they easily extended my rental on short-notice. Also, an outstanding value for my moving needs. As we say for praise in the Navy, "Bravo, Zulu!" for a job very well done!!

JAMES M. 
Rating:
5.0

The staff at the Houghton Lake office were very nice to work with, very friendly, great experience.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Great staff. Helpful

Lawrence I. 
Rating:
3.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Thank you very much. Great service, again!!

Armando L. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Craig I. 
Rating:
5.0

The experience was great and the customer service was excellent

Monte D. 
Rating:
4.0

Customer did not leave a comment.

Rexford B. 
Rating:
3.0

Nothing. This was a remote location for a other office...just took a pic of the code and dropped off the trailer pet instructions.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Lack of Customer parking needs attention

Scott A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

The location was not the problem. The booking was horrendous. I would vote zero stars if I could

Joel C. 
Rating:
5.0

Awesome experience! Thanks team!

Perry Y. 
Rating:
5.0

My overall experience less than good. My trailer was ordered for noon on Saturday the 24th at noon for a location in La Conner WA but when we got there we found out that we wouldn't be able to pick up te trailer until 3:30 that afternoon. I still had about 250 miles to drive and didn't relish doing it in the dark. Had to drive all the way to Oak Harbor to pick up a trailer.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Travis V. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Every one was very helpful from the time I got there helping me get checked in for pick-up, getting hooked up, and out the door. Oak Harbor u-haul is a top class rental place to go. I would also like to thank Alex Lewis out of Bellingham for all of his help getting this whole trip started. He had all info I needed for a cross country trip. .

Lawrence C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top