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Ophelia K | Overall ExperienceCustomer Reviews for U-Haul Storage of OHare
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate this dealer very much. I've been going there for years. It's always annoying when the national organization makes it difficult to contact this dealer directly
Larry T | First ImpressionsIt was a very good experience. I definatly would do it again if needed. The manager in Des plaines is great, a pleasure to work with.
Mary N | Overall ExperienceZena was courteous and very helpful.
CAROL L | First ImpressionsThere was a discrepancy on the map for the location and my unit wasn't listed properly on the map.
Amanda D | Online Move InLa puerta número 2 no se abría seria bien arreglarla gracias.
Jose C | Overall ExperienceIlene does an excellent job!
Turbo T | Overall ExperienceAlthough the facility has an excellent rating overall, there is an employee in the facility that can use customer service training. The facility has excellent management.
NORIEL D | First ImpressionsThank you.
Edward D | Online Move InThe guy who was working was very nice and told me they had a app which it's perfect
ANNA G | First ImpressionsThe staff was always as friendly as can be, and I’m very grateful to them.
gerald B | Overall ExperienceMy name is Jade A. I want to shout out the Amazing staff everyone was so so nice and friendly I would recommend this specific location to my friends family and everyone in between! I would love to shout out whoever was on shift April 6 between 10a-4p April 7th around 4:30/5pm both in the main building and the storage facility! The whole pick up and drop off for the van was a breeze and the guy at the front desk helped me pick out the most convenient storage unit. I want to add this is the second time I’ve used the facilities and I have no complaints!
JADE A | First ImpressionsI will always recommend new customers to use U-Hail...
FLEX K | First ImpressionsAndres was very helpful very efficient very knowledgeable. Awesome transaction.
RICHARD N | First ImpressionsThe storage facility itself was immaculate and well-maintained. It was a little inconvenient to go down the street to the office. While the manager at the rental location was excellent, the staff for both vehicle/equipment rentals and storage rentals missed the mark. On multiple occasions they have contradictory/inaccurate information and had a poor attitude. This caused me to go to a different location for vehicle/equipment rentals.
Michael F | Overall ExperienceThere was one time the elevator was out it would be convenient to have another. This was the only incident as far as I knew. Other than this everything was clean and well maintain. Temperature was also always controlled very comfortable. Location was also convenient.
Patricia G | Overall ExperienceHello, my name is Zenobia, my experience with this u-haul location has always been great. The manager and staff were really great! They recently helped my daughter and I get our trucks returned from a relocation from Michigan and storage units setup efficiently. Everyone was so helpful and upbeat. This is indeed the best u-haul location.
Zenobia B | Overall ExperienceThank You!
Shari E | Overall ExperienceFew hiccups that were resolved right away.
VALERIE W | Overall ExperienceVery professional and helpful in-person and on the phone.
Robin P | Overall ExperienceVery friendly customer service. The rental procedure was quick and easy. The facility is very secure, clean and accommodating. We enjoy the indoor unloading/loading dock and the use of the free carts to move our belongings.
Kevin D | First ImpressionsThe staff was very helpful and always reliable. All the stuff I had in storage was in great condition the whole time I had it in the storage . Everything was great the storage was kept clean and well maintained and the staff was very understanding and willing to help and always helpful . Overall just great people at this location.
Monika S | Overall ExperienceSecurity code did not work right away to unload vehicle and get to locker
SCOTT S | First ImpressionsGreat Job!!
Shari E | First ImpressionsSurprised how easy and smooth the whole transaction was.
Carlos C | Online Move InWeekend staff is very polite and helpful
EDWARD S | First ImpressionsSo nice
ARTUR J | Overall ExperienceRude security guard he’s the reason why I am moving my stuff to a different storage location that is not U-Haul
leticia d | Overall ExperienceI was impressed with the Bay Area for the storage activity in/out. Access to the flat beds and for mattress. Ample parking space surrounding the storage. Well ventilated facility, restrooms on each floor. Missing is a freight elevator, fyi.
MARGARET L | First ImpressionsNo comment
NORIEL D | Online Move InMark was very helpful when dropping truck off n getting storage
Linda N | First ImpressionsIt was a pleasure calling every month to make a payment, no matter who I spoke with the employee was always so pleasant to deal with.
ERIC E | Overall ExperienceAiden was my representative he was very efficient and got things done quickly. Aiden answered all questions I asked in a very professional manner. It’s not easy to receive good customer service, but Aiden is awesome. I will definitely recommend this location to friends and family and send them to Aiden. ⭐️⭐️⭐️⭐️⭐️
joy p | First ImpressionsLiz is the best employee ever
Liz Z | First ImpressionsPlace was great. But the manager gave me a unit the next day when I went to the unit there was a lock on it. I had to put my stuff back in my car head back to the main office. Spent over an hour just to get another unit assigned. While I was getting the unit the manager was having a loud conversation with his family on face time. I understand down time and everything but at least finish the transaction with the customer before resuming your conversation. The conversation was very loud.
Spencer C | First ImpressionsGave the man $20.00 in cash and he sticks my $20.00 in his pocket and proceeds to give me my change from his pocket change . I didn’t get a receipt please send me a receipt for my purchase
leticia d | First ImpressionsThey were stored in good condition for 5 months until the move was completed. Thank you.
TAKAHIKO T | Overall ExperienceGreat experience! Staff awesome!
Jennifer S | Overall ExperienceEmployees are knowledgeable and friendly
NORIEL D | First ImpressionsEveryone was so kind and. Very helpful!!
karen d | Overall ExperienceWhen I vacated the unit on February 14, it took over a month to convince the management that I had done so.
Jeffery L | Overall ExperienceThe lock system shut down on Sunday
Yingjia L | Online Move InGood Place to store your PC parts. Clean and safe when first time walk into this huge buildings, and restroom near elevator, and easy to find the my self-storage, and guy was clean the place and keep this place clean and safe at same times. Will use this self-storage more later of my life if I need to move cross the states again. And this is sleep worry free self-storage in USA anyway!
Ying-hung C | First ImpressionsThe customer service staff needs to go to customer service and emphty training. Fl
Illene H | Overall ExperienceThere was no one available to answer questions on site.
Marquitta R | Online Move InMs. Mertes and her staff are very hard-working and hospitable. They will do whatever they can to meet your moving and storage needs. It is hopeful that my move-out is not good-bye but simply so long. They are strongly recommended.
Joe B | Overall ExperienceGood people perfect store clean no animals and good guys
alberto e | First ImpressionsThere was a Rat trap in the middle of my unit when Inopened it.
Johnathan B | Online Move InNone
PAT F | First ImpressionsSo happy 😊
artur j | First ImpressionsThe staff is extremely nice friendly and helpful. They conduct themself in a professional manner and never rush you even with a long line of customers waiting
Nancy E | Overall ExperienceJust what I needed.
Ramon G | First ImpressionsThe staff I talked with on the phone were very good. I have had more dealings with the people at the Desplaines location and they are extraordinary. They go above and beyond to help you even when it is super busy. They’re very friendly and really care about their job.
Nancy E | First ImpressionsOnly thing there was no lock in unit. The person at the counter said there will be one
scott s | First ImpressionsI was charged after I made my intentions to leave known and emptied my storage. I need a refund please
TOMILOLA O | Overall ExperienceAlarm goes when I open my unit during the day.
Daniel J | Online Move InFirst of all I asked for a bigger storage facility they charge me $89. I explain to them that I had renter insurance and showed him a policy first month I didn’t get charged second month and third month I was charged went to talk to manager and asked her about, a better rate on this very small stores are room. She told me she cannot work with me or cannot reimburse me for the overcharge on the insurance issue. I decided to cancel the 12th of this month which was early. She said that I could not be compensated for the difference Prorated what is the word she used? I asked then why at first is prorating when I showed up on the 12th to use the storage unit from beginning she did not have anything to say except no no no no not good for business.
dennis g | Overall ExperienceLoved them so bad! Enjoyed them my full year and very helpful
Demyjah G | Overall ExperienceSo happy 😊
ARTUR J | First ImpressionsEnjoyed Uhaul facility thank you
Mark S | Overall ExperienceN/A
Rogelio G | Online Move InI like this location, stuff very friendly and ready to help.
BOGDAN Z | First ImpressionsYou made it so easy thank you Ilene, Bri and Vanessa.
Jesela P | First ImpressionsIlene ,Bri and Vanessa as always thanks for all your HELP! Great customer services.
JESELA P | Overall ExperienceVanessa was very helpful, flexible and professional whenever I spoke to her.
Thomas T | Overall ExperienceDrive in to unload, available flatbed Dollie’s and automatic doors are features not available at public storage I used in pass. The one month free and low cost 5’ by 5’ unit makes the price right for my needs.
Carol P | First ImpressionsStaff was professional, efficient and knowledgeable. They took time to ensure I understood all the instructions. Appreciated they’re staying a little bit longer to assist me. Thank you so very much
Hilda T | First ImpressionsExcellent thank you 😊
OCTAVIO C | Overall ExperienceThe service was excellent, the manager Ilene Mertes, explained everything to us.
javiel M | First ImpressionsI love you guys thank you so much. And also great customer service.
BARBARA M | First ImpressionsShout out to Vanessa for going way above and beyond! She was very amiable and extremely helpful not to mention very competent. She radiated positivity. No question asked was too "dumb" for her to answer. U Haul is very fortunate to have someone of Vanessa's type to be the first point of contact for customers. In my opinion Vanessa is a people magnet!
maryann a | Overall ExperienceClean and safe yes but I check out a month before and the employee told me that I don’t have to do anything and next month you charge me another one.
Michael A | Overall ExperienceWery niceby
ARTUR J | Overall ExperienceGreat staff in desplains
Marlon T | Overall ExperienceVanessa was the best!
Brittany V | First ImpressionsTake me out on a steak dinner.
joseph l | Overall ExperienceIlene was very nice and professional, the facility is beautiful and well-kept. Best storage unit I’ve ever rented
Nick L | First ImpressionsThe facility is clean and accessible and convenient for handling heavy weight furniture.
BAMAPADA C | First ImpressionsExcellent service
Jose P | First ImpressionsI would like the office hours extended to 10 pm at the Rosemont location. But overall, I was happy doing business with this facility, and I will definitely use it again.
Shaimaa I | Overall ExperienceVery clean and well kept. Definitely will be using uhaul storage again.
ERICA W | Overall ExperienceEverything was great the staff was very helpful. My move out date was Nov.26,2022 not Dec. 19,2022 I rented a truck that same date to move out. I enformed the staff that I was leaving the storage the same time I rented the truck. THANK YOU FOR YOUR GREAT SERVICE I will be useing your service agan in a year see you than.
julie w | Overall ExperienceWhilst the renting followed its course, everything was fine (clean location, easy access, well lit, etc.). Cancelling however was a bit confusing but worked out in the end as well. Thanking the U-haul team of the O'hare location, J. Overman
Joannes O | Overall ExperienceThe whole team at the DesPlaines IL location are awesome, friendly and helpful. I will definitely recommend them to all my friends... Thanks guys
CINDY S | Overall ExperienceAwesome place! Clean and secure. Staff is so helpful and patient.
Rowland A | Overall ExperienceI'm impressed with the size and cleanliness of the facility. Really like the alarm security of each unit.
VINCENT D | First ImpressionsThat are very nice people working in that I am very happy what they did to me I appreciate it for everything what they done for me I will always recommend to other people thank you for everything what you done for me for until standing to me. Be safe Halina Lubinska
Halina L | Overall ExperienceMuy limpio y muy amables las personas que están en esos servicios gracias 🙂 🙏 muy buen servicio gracias muy amable 😉 gracias
Olga M | Overall ExperienceVanessa was extremely helpful and patient.
debra t | First ImpressionsI don’t need the extra 10x 10 space. I was charged for the lock- pls refund.
NORIEL D | First ImpressionsI went back the following day after I rented the unit to cancel because it was no longer needed. The on-site agent moved me out of the system and said I would receive an email confirmation. After two days I called back because I did not get the email, and was told I was never moved out the system and it would have to be done again. This was two days ago and I have yet to hear from anyone regarding my second request to cancel the unit.
danny t | Overall ExperienceVanessa is always very nice kind sweet and very helpful the best employee ever
Kendall H | First ImpressionsU-Haul's service was great with low prices and made our move very convenient.
Abraham L | First ImpressionsNo comments
BARBARA L | First ImpressionsThe online check/move-in process was amazing! The incredibly frustrating aspect of the whole thing was while I was moving and in my literal last load, a red tag and lock was placed on the unit saying I had to check in the office to get it removed. The office was at ANOTHER facility that I had to drive to. When I got there, I explained that I had registered online but the woman at the counter said the unit was “uninhabited” and I wasn’t allowed to be there. I had her check again, at which point she said, “if you’re okay now.” I don’t know if there was a glitch in the system or if it took longer to register but it was EXTREMELY FRUSTRATING and added an extra 30 minutes unnecessarily to my move-in.
Sarah S | Online Move InGreat service, frendly very helpful.
julie w | First ImpressionsThe description of the storage space is misleading. The space for 5 x 5 x 10 is misleading because the door opening is less than 5 feet. The door opening for the 5 x 10 x10 is also misleading - again the door opening is less than 5 feet.
Noriel D | First ImpressionsIlene and Vanessa are pleasure to work with.
Ilhom S | Overall ExperienceIlene at the office and Vanessa at the storage location were both fantastic.
Natalie S | First ImpressionsThe facility in Des Plaines IL was immaculate and very clean. The staff and manager were very welcoming and professional. I would definitely recommend this facility. They also had the first month free promotion.
sharon c | Overall ExperienceExperience was just afine.
Patricia B | First ImpressionsHelpful and friendly service.
Anthony C | Overall ExperienceThis was an outstanding facility. It was very secure and convenient. Loading and unloading was easy and not an issue regardless of weather. The staff was very helpful. If I needed storage longer term, I absolutely would use this facility.
Craig B | Overall ExperienceReceived this survey so I guess my storage contract was cancelled. Have not received anything saying it was and that there was/was not a cleaning fee added. No news is good news?
James Z | Overall Experience10/10 recommend! As soon as I walked in a gentleman who was walking by said good morning and told me to head to the desk and someone would be happy to help me. I had a unique situation with my Ubox and storage unit and Ilene was professional, helpful, efficient and so kind from beginning to end. She explained everything well and was patient with all of my questions. I was so happy I didn’t have to unload and transfer in the snow, the facility was enclosed and temperature controlled and SO clean. Love the moving carts that were available-super helpful. I would recommend this location to anyone.
NICHOLAS C | First ImpressionsIts good
Nadir S | Online Move Invery professional service.
Wojciech S | Overall ExperienceThis was one of my best experiences I’ve had with the level of service I received from two young ladies at the front counter. Not only was everything explained perfectly clear but they made it easy to move my stuff in. I can’t even begin to mention how clean the store looked upon arrival. You could still even smell the floor cleaner. After I was helped by the two young ladies I went over to the unit and same thing there. Loading Area was clean including the elevator and bathroom. Not a single piece of garbage to be found outside of its place. Best Uhaul facility I’ve every been.
Pedro G | First ImpressionsWe used this facility because we were moving abroad. The day we left we had to make an early run to put last minute stuff in the unit. However, somehow, due to an error on uhauls part, they locked our unit for “payment failure”. Except we had the first month free and it had been two weeks. When we went to the office, it was closed and the woman that we did track down working on the trucks couldn’t get into the system. It was definitely added stress and wasted time we didn’t really have. Hopefully in the future this doesn’t happen to others. That’s been the only issue we’ve had though.
Allison F | First ImpressionsMy only concern was that I was unable to use the security system and the alarm went off. I was then unable to lock the unit. I've been back and the same thing happened. I'll follow up with the facility and find out what I'm doing wrong. I'm sure it's my fault. The process and facility are top notch - glad I found this facility.
DARYL L | Online Move In1) Was difficult to find the location, 2) Nobody answers the phones, 3) Was difficult to sign on, 4) Large space for the regular price, 5) Convenient 24 hr access, 6) Very kind and professional female associate.
Alex S | Overall ExperienceThank you for making it easy and not complicated.
Myrna S | Online Move InEveryone at O'Hare Uhaul is very pleasant and professional. I couldn't be more pleased. Thank you.
THOMAS V | First Impressionswell and be yonder
Giovanni I | First ImpressionsThe building address was wrong. I didn’t know where to enter the building. A picture of entrance can be a big help.
MOHAMMAD S | Online Move InThanks you, very much, we will always use you.
chantel r | Overall ExperienceMuy buen servicio
FELIX T | First ImpressionsThis was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.
umaymah t | Overall ExperienceAlarm disable procedure was not week described, we set off the alarm opening our unit every time
Zach F | Overall ExperienceThere was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.
Kurt W | First ImpressionsThis is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.
Brock B | Overall ExperienceI ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn’t empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. Hi
Nica L | Online Move InPlease replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.
connie a | Overall ExperienceCuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myself
Robert Z | Overall ExperienceAll of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.
Eddakrissa R | First ImpressionsThe reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: “Would you like fries with that?” I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.
Christine D | First ImpressionsAnswered all my questions and team members were very helpful.
Steven A | Online Move InI haven’t been able to login on the website. I was able to get into storage facility. I will be moving items in July 5
connie a | First ImpressionsThe guys that work at this location don’t have there act together.
Chris O | First ImpressionsAmazing
Jessica G | Online Move InIt was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuff
Kimberly s | First ImpressionsExcellet
YIRIELL E | Online Move InU-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.
Gregory S | Overall ExperienceDid everything you needed to happen.
Gregory S | First ImpressionsStaff was helpful and move-in was quick and easy.
Henry S | First ImpressionsN/A no coments all its 10 +
Sretco S | First ImpressionsStaff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.
matthew r | Overall ExperienceSo far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.
Mark L | First ImpressionsThe process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.
Kallie H | Overall ExperienceEverything was great. Everything was clean staff was helpful.
mike k | Overall ExperienceOn time delivery of storage pods, easy access to storage locker.
Alexia M | First ImpressionsIt really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.
Nadir s | Overall Experiencevery helpful!
MARY L | First ImpressionsVanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you Vanessa
CAROLE B | First ImpressionsThey did not explain to me how to rerurn the truck and I had to read online and now Uhaul is charging me extra 50$ because I left keys in ignition and did self check. Terrible service and never ever again will use U haul
Angel O | First Impressions