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JOYCE G. | Overall ExperienceCustomer Reviews for U-Haul Storage of OHare
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ilene at the office and Vanessa at the storage location were both fantastic.
Natalie S. | First ImpressionsThe facility in Des Plaines IL was immaculate and very clean. The staff and manager were very welcoming and professional. I would definitely recommend this facility. They also had the first month free promotion.
sharon c. | Overall ExperienceExperience was just afine.
Patricia B. | First ImpressionsHelpful and friendly service.
Anthony C. | Overall ExperienceThis was an outstanding facility. It was very secure and convenient. Loading and unloading was easy and not an issue regardless of weather. The staff was very helpful. If I needed storage longer term, I absolutely would use this facility.
Craig B. | Overall ExperienceReceived this survey so I guess my storage contract was cancelled. Have not received anything saying it was and that there was/was not a cleaning fee added. No news is good news?
James Z. | Overall Experience10/10 recommend! As soon as I walked in a gentleman who was walking by said good morning and told me to head to the desk and someone would be happy to help me. I had a unique situation with my Ubox and storage unit and Ilene was professional, helpful, efficient and so kind from beginning to end. She explained everything well and was patient with all of my questions. I was so happy I didn’t have to unload and transfer in the snow, the facility was enclosed and temperature controlled and SO clean. Love the moving carts that were available-super helpful. I would recommend this location to anyone.
NICHOLAS C. | First ImpressionsIts good
Nadir S. | Online Move Invery professional service.
Wojciech S. | Overall ExperienceThis was one of my best experiences I’ve had with the level of service I received from two young ladies at the front counter. Not only was everything explained perfectly clear but they made it easy to move my stuff in. I can’t even begin to mention how clean the store looked upon arrival. You could still even smell the floor cleaner. After I was helped by the two young ladies I went over to the unit and same thing there. Loading Area was clean including the elevator and bathroom. Not a single piece of garbage to be found outside of its place. Best Uhaul facility I’ve every been.
Pedro G. | First ImpressionsWe used this facility because we were moving abroad. The day we left we had to make an early run to put last minute stuff in the unit. However, somehow, due to an error on uhauls part, they locked our unit for “payment failure”. Except we had the first month free and it had been two weeks. When we went to the office, it was closed and the woman that we did track down working on the trucks couldn’t get into the system. It was definitely added stress and wasted time we didn’t really have. Hopefully in the future this doesn’t happen to others. That’s been the only issue we’ve had though.
Allison F. | First ImpressionsMy only concern was that I was unable to use the security system and the alarm went off. I was then unable to lock the unit. I've been back and the same thing happened. I'll follow up with the facility and find out what I'm doing wrong. I'm sure it's my fault. The process and facility are top notch - glad I found this facility.
DARYL L. | Online Move In1) Was difficult to find the location, 2) Nobody answers the phones, 3) Was difficult to sign on, 4) Large space for the regular price, 5) Convenient 24 hr access, 6) Very kind and professional female associate.
Alex S. | Overall ExperienceThank you for making it easy and not complicated.
Myrna S. | Online Move InEveryone at O'Hare Uhaul is very pleasant and professional. I couldn't be more pleased. Thank you.
THOMAS V. | First Impressionswell and be yonder
Giovanni I. | First ImpressionsThe building address was wrong. I didn’t know where to enter the building. A picture of entrance can be a big help.
MOHAMMAD SAMIE T. | Online Move InThanks you, very much, we will always use you.
chantel r. | Overall ExperienceMuy buen servicio
FELIX T. | First ImpressionsThis was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.
umaymah t. | Overall ExperienceAlarm disable procedure was not week described, we set off the alarm opening our unit every time
Zach F. | Overall ExperienceThere was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.
Kurt W. | First ImpressionsThis is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.
Brock B. | Overall ExperienceI ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn’t empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. Hi
Nica L. | Online Move InPlease replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.
connie a. | Overall ExperienceCuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myself
Robert Z. | Overall ExperienceAll of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.
Eddakrissa R. | First ImpressionsThe reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: “Would you like fries with that?” I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.
Christine D. | First ImpressionsAnswered all my questions and team members were very helpful.
ANTONIO G. | Online Move InI haven’t been able to login on the website. I was able to get into storage facility. I will be moving items in July 5
connie a. | First ImpressionsThe guys that work at this location don’t have there act together.
Chris O. | First ImpressionsAmazing
Jessica G. | Online Move InIt was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuff
Kimberly s. | First ImpressionsExcellet
Yiriell E. | Online Move InU-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.
Gregory S. | Overall ExperienceDid everything you needed to happen.
Gregory S. | First ImpressionsStaff was helpful and move-in was quick and easy.
Henry S. | First ImpressionsN/A no coments all its 10 +
Sretco S. | First ImpressionsStaff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.
matthew r. | Overall ExperienceSo far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.
Mark L. | First ImpressionsThe process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.
Kallie H. | Overall ExperienceEverything was great. Everything was clean staff was helpful.
mike k. | Overall ExperienceOn time delivery of storage pods, easy access to storage locker.
Alexia M. | First ImpressionsIt really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.
Nadir s. | Overall Experiencevery helpful!
MARY L. | First ImpressionsVanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you Vanessa
CAROLE B. | First ImpressionsThey did not explain to me how to rerurn the truck and I had to read online and now Uhaul is charging me extra 50$ because I left keys in ignition and did self check. Terrible service and never ever again will use U haul
Angel O. | First Impressions