Customer Reviews for U-Haul Storage of OHare

822 reviews

1731 S Mt Prospect Rd   Des Plaines, IL 60018

(224) 220-1635

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(224) 220-1635

1731 S Mt Prospect Rd
Des Plaines, IL 60018

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOYCE G.  |  Overall Experience 
Rating:
5.0

Ilene at the office and Vanessa at the storage location were both fantastic.

Natalie S.  |  First Impressions 
Rating:
5.0

The facility in Des Plaines IL was immaculate and very clean. The staff and manager were very welcoming and professional. I would definitely recommend this facility. They also had the first month free promotion.

sharon c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabiola L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE H.  |  Overall Experience 
Rating:
5.0

Experience was just afine.

Patricia B.  |  First Impressions 
Rating:
5.0

Helpful and friendly service.

Anthony C.  |  Overall Experience 
Rating:
5.0

This was an outstanding facility. It was very secure and convenient. Loading and unloading was easy and not an issue regardless of weather. The staff was very helpful. If I needed storage longer term, I absolutely would use this facility.

Craig B.  |  Overall Experience 
Rating:
4.0

Received this survey so I guess my storage contract was cancelled. Have not received anything saying it was and that there was/was not a cleaning fee added. No news is good news?

James Z.  |  Overall Experience 
Rating:
5.0

10/10 recommend! As soon as I walked in a gentleman who was walking by said good morning and told me to head to the desk and someone would be happy to help me. I had a unique situation with my Ubox and storage unit and Ilene was professional, helpful, efficient and so kind from beginning to end. She explained everything well and was patient with all of my questions. I was so happy I didn’t have to unload and transfer in the snow, the facility was enclosed and temperature controlled and SO clean. Love the moving carts that were available-super helpful. I would recommend this location to anyone.

NICHOLAS C.  |  First Impressions 
Rating:
5.0

Its good

Nadir S.  |  Online Move In 
Rating:
5.0

very professional service.

Wojciech S.  |  Overall Experience 
Rating:
5.0

This was one of my best experiences I’ve had with the level of service I received from two young ladies at the front counter. Not only was everything explained perfectly clear but they made it easy to move my stuff in. I can’t even begin to mention how clean the store looked upon arrival. You could still even smell the floor cleaner. After I was helped by the two young ladies I went over to the unit and same thing there. Loading Area was clean including the elevator and bathroom. Not a single piece of garbage to be found outside of its place. Best Uhaul facility I’ve every been.

Pedro G.  |  First Impressions 
Rating:
3.0

We used this facility because we were moving abroad. The day we left we had to make an early run to put last minute stuff in the unit. However, somehow, due to an error on uhauls part, they locked our unit for “payment failure”. Except we had the first month free and it had been two weeks. When we went to the office, it was closed and the woman that we did track down working on the trucks couldn’t get into the system. It was definitely added stress and wasted time we didn’t really have. Hopefully in the future this doesn’t happen to others. That’s been the only issue we’ve had though.

Allison F.  |  First Impressions 
Rating:
5.0

My only concern was that I was unable to use the security system and the alarm went off. I was then unable to lock the unit. I've been back and the same thing happened. I'll follow up with the facility and find out what I'm doing wrong. I'm sure it's my fault. The process and facility are top notch - glad I found this facility.

DARYL L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ena J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William J.  |  First Impressions 
Rating:
2.0

1) Was difficult to find the location, 2) Nobody answers the phones, 3) Was difficult to sign on, 4) Large space for the regular price, 5) Convenient 24 hr access, 6) Very kind and professional female associate.

Alex S.  |  Overall Experience 
Rating:
5.0

Thank you for making it easy and not complicated.

Myrna S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NANCY H.  |  Overall Experience 
Rating:
5.0

Everyone at O'Hare Uhaul is very pleasant and professional. I couldn't be more pleased. Thank you.

THOMAS V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viorica s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen F.  |  Overall Experience 
Rating:
5.0

well and be yonder

Giovanni I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE M.  |  Overall Experience 
Rating:
4.0

The building address was wrong. I didn’t know where to enter the building. A picture of entrance can be a big help.

MOHAMMAD SAMIE T.  |  Online Move In 
Rating:
5.0

Thanks you, very much, we will always use you.

chantel r.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

FELIX T.  |  First Impressions 
Rating:
5.0

This was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.

umaymah t.  |  Overall Experience 
Rating:
4.0

Alarm disable procedure was not week described, we set off the alarm opening our unit every time

Zach F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ixiomara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn M.  |  Overall Experience 
Rating:
2.0

There was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.

Kurt W.  |  First Impressions 
Rating:
5.0

This is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.

Brock B.  |  Overall Experience 
Rating:
2.0

I ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn’t empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. Hi

Nica L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEREK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tary-Ann B.  |  Online Move In 
Rating:
4.0

Please replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.

connie a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frnacis B.  |  First Impressions 
Rating:
1.0

Cuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myself

Robert Z.  |  Overall Experience 
Rating:
5.0

All of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.

Eddakrissa R.  |  First Impressions 
Rating:
5.0

The reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: “Would you like fries with that?” I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.

Christine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn M.  |  First Impressions 
Rating:
5.0

Answered all my questions and team members were very helpful.

ANTONIO G.  |  Online Move In 
Rating:
4.0

I haven’t been able to login on the website. I was able to get into storage facility. I will be moving items in July 5

connie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mariusz M.  |  Overall Experience 
Rating:
2.0

The guys that work at this location don’t have there act together.

Chris O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALTYN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Amazing

Jessica G.  |  Online Move In 
Rating:
3.0

It was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuff

Kimberly s.  |  First Impressions 
Rating:
5.0

Excellet

Yiriell E.  |  Online Move In 
Rating:
5.0

U-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALTYN A.  |  First Impressions 
Rating:
5.0

Did everything you needed to happen.

Gregory S.  |  First Impressions 
Rating:
5.0

Staff was helpful and move-in was quick and easy.

Henry S.  |  First Impressions 
Rating:
5.0

N/A no coments all its 10 +

Sretco S.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.

matthew r.  |  Overall Experience 
Rating:
4.0

So far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.

Mark L.  |  First Impressions 
Rating:
5.0

The process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.

Kallie H.  |  Overall Experience 
Rating:
5.0

Everything was great. Everything was clean staff was helpful.

mike k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M2 E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick L.  |  Overall Experience 
Rating:
5.0

On time delivery of storage pods, easy access to storage locker.

Alexia M.  |  First Impressions 
Rating:
5.0

It really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.

Nadir s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joannes O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
5.0

very helpful!

MARY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario L.  |  Overall Experience 
Rating:
5.0

Vanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you Vanessa

CAROLE B.  |  First Impressions 
Rating:
1.0

They did not explain to me how to rerurn the truck and I had to read online and now Uhaul is charging me extra 50$ because I left keys in ignition and did self check. Terrible service and never ever again will use U haul

Angel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nidia E.  |  Overall Experience 
No reviews have been submitted for this location.

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