Customer Reviews for U-Haul Storage of Olympia

4117 reviews

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Uhaul makes moving much less stressful

DAVID ARTHUR E. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Always excellent service.

Thomas A. 
Rating:
5.0

As usual our experience with Uhaul was excellent. That is why we return. Thank you, great service and great trailer

BONNIE A. 
Rating:
5.0

Customer did not leave a comment.

Mistie J. 
Rating:
5.0

Customer did not leave a comment.

LAUREN S. 
Rating:
5.0

Have someone in the office readily available. I had to hunt someone down. They are busy, so I understood.

Lester C. 
Rating:
4.0

First trailer I was given did not have working lights, so we had to unhitch and find another one. This took a lot longer than it should have.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

GREGORY PETER K. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Always an easy time at this location

DEAN G. 
Rating:
5.0

Best U-Haul location in the area. Cody always makes it a good experience to rent here.

DEAN G. 
Rating:
5.0

Customer did not leave a comment.

MARY E M. 
Rating:
5.0

Quick easy and not at all an inconvience. The employees are all nice and helpful.

Arleaha W. 
Rating:
3.0

They were okay, took the truck and let me go on my way with no hassle.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

very helpful and on time

JOEL T. 
Rating:
5.0

Your customer service for phone calls is horrible. I made call ater call after call trying to arrange my rental. No one ever answered the phone. I spend hours on hold. Staff at local facilities need to answer the phone. This was one of the worst experiences I have ever had when dealing with a business.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARTHUR L. 
Rating:
5.0

The location was recommended to me and it didn't disappoint! Friendly and efficient!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
3.0

The web-based check in/check out was difficult. The site was buggy and cumbersome.

Midge P. 
Rating:
5.0

Customer did not leave a comment.

JACK A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

not sure

Ricki C. 
Rating:
4.0

Customer did not leave a comment.

Christine M. 
Rating:
3.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Thank you again Danielle and crew for providing with emotional support, tools and information so I could complete my move. I hope this staff receives the recognition that the deserve for going beyond the 'average' worker.

FRANCESCA B. 
Rating:
4.0

Customer did not leave a comment.

Laurel N. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
1.0

I was over-charged

SHANE O. 
Rating:
5.0

Customer did not leave a comment.

BETHANY W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

We rented a dolly and were told it was in the truck but when we got home it wasn't. I couldn't get a hold of anyone on the phone because the lines were so busy (the store was packed with only two employees working so its understandable but frustrating) and there wasn't a way to check that part of my reservation on the online system. We went ahead and paid the $10 for the dolly rental because we were tired of trying to fix it.

TARALYN ROSE S. 
Rating:
5.0

Nothing! Great job. Your website is well designed and staff at this location are fast and friendly.

Laurance G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY L. 
Rating:
5.0

Customer did not leave a comment.

Christian Tore J. 
Rating:
3.0

Customer did not leave a comment.

Dana V. 
Rating:
5.0

Customer did not leave a comment.

Yusef F. 
Rating:
5.0

Recognize the help and keep up the good work.

RICHARD P. 
Rating:
5.0

Not sure the name of the gentleman who helped me return my trailer, but he was the man. Great experience.

Christopher F. 
Rating:
2.0

Staff at this location during the morning had very poor customer service. They spoke very quickly, their attitude appeared inconvenienced when I asked for clarification or questions in general, and the instructed me to an incorrect vehicle. They told me my vehicle was on the “sidewalk”, to which there were multiple. I ended up inspecting the wrong vehicle. I believe the representative's name is Teresa. Overall, everyone in the morning appeared frustrated, unhappy, and inconvenienced that they had to interact with each other and with customers. Contrast those attitudes with the afternoon staff, and it was very different. The afternoon staff were upbeat, friendly, inquisitive, and even expressed banter and brevity. I was prepared for the same dissatisfied and unhappy staff. If staff do not want to be there, then neither do I. I certainly do not want to take on the liability of operating your equipment temporarily from staff that are not helpful, confident, or comfortable in what they do.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

PODY H. 
Rating:
5.0

Customer did not leave a comment.

Lelan F.  |  First Impressions 
Rating:
5.0

Danielle was amazing. She should teach zen! Everyone was very nice, relaxed yet professional! Thank you Olympia U-Haul

FRANCESCA B. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

Customer did not leave a comment.

Dennis H.  |  Online Move In 
Rating:
5.0

You guys are awesome!

ARONA U. 
Rating:
5.0

I didn’t expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lelan F. 
Rating:
4.0

Customer did not leave a comment.

Nigel W. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
2.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Excellent service. The app wasn't working quite right, so I had to get help and the staff were very helpful.

CHRISTOPHER R. 
Rating:
5.0

Reservation and "delivery" of the trailer that I needed was easy and went very well. I have owned Toyota Tacoma p/u's since 2001 and the U-Haul computer has been unable to identify my model and it's rated tow capacity! At least THIS time, all I had to do was bring my truck in for verification of its ability and equipment. All the staff was great (as usual).

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Stay open.

Joseph F. 
Rating:
5.0

Truck was a bit hard to find since the app showed the wrong part of the yard.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

SHELLY J. 
Rating:
4.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

An excellent experience!!!

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

JASON NELSON B. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

NOLAN T. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO B. 
Rating:
3.0

The virtual check in (picking the truck up) and drop off (returning the truck) system wasn't working. This was less than ideal. Some of the staff wore masks correctly (thank you), while other did not (dangerous). I like this location and would return. Just wish safety were more of a priority. The staff who helped me get the totes in and out of my car rocked, 100%.

Mo T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing..it was perfect.

JAMES D. 
Rating:
2.0

Argumentative and chaotic. They claimed I returned my truck to the wrong location, regardless of what my uhaul contract or text update said.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Not a thing. Everything went as expected. Quick friendly and helpful service.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

CHARLET C. 
Rating:
5.0

Everyone I interacted with at every step of the process was kind, helpful, and efficient, which made the whole experience very positive. Highly recommend.

ALYSSA S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

REZA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KIPLING H. 
Rating:
3.0

I felt the customer service was lacking. The agent forgot to give me the furniture pad that I purchased, so I had to come all the way back to get it, when I was already late. There were two agents helping one person, while I stood waiting for something that could have been handled very quickly and easily.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Nigel W. 
Rating:
5.0

Customer did not leave a comment.

JERALD H. 
Rating:
1.0

The whole process was a mess. The schedule for loading and pick up was unclear and my order was actually cancelled. This took several days and multiple hours of being on hold to get sorted out. Once we were rescheduled, the delivery date was pushed back 2 weeks. There was a process to expedite but getting that set up was very difficult. Finally once we agree a process and cost to expedite, I was billed the wrong amount and had to work through getting that cleared up.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

The wiring on the AO 5x9 open trailers is in poor condition and needs to be replaced. Other than that, everything was fine as far as I could tell.

JANE G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

I was missing the Furniture mover that I was charged for but otherwise everything was good.

JANET R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

ANDY THOMAS G. 
Rating:
2.0

Employees not wearing masks indoors.

Bradley G. 
Rating:
4.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
4.0

bring the trailer wiring up to modern standards. This trailer was towed with a 2021 F-150. Due to age/condition of the trailer wiring any loose or poorly connected ground, brake, or turn signal lamp, it could and did trigger alarms and faults in the trucks sensor system. Very frustrating. Finally had to disconnect wiring every time we stopped to prevent vehicle setting "unintentional disconnect" with horn honking and flashing lights at any time. Modern vehicles require a more modern wiring system from the trailer.

WILLIAM C. 
Rating:
5.0

Your app for returning the rental dud not work. It wouldn't detect my location even though I tried following the instructions to allow the location finder.

DARYL G. 
Rating:
5.0

Robert very helpful with arrangements ahead of time. Danielle very prompt and fair with compensation for flat tire repair.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

JERALD H. 
Rating:
4.0

nothing!~ It all went well!

Robert F. 
Rating:
4.0

Customer did not leave a comment.

bobby t.  |  Overall Experience 
Rating:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  First Impressions 
Rating:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn’t have finished in 1 day without her help.

Sean L.  |  Online Move In 
Rating:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi K.  |  Overall Experience 
Rating:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Rating:
5.0

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

madi b.  |  First Impressions 
Rating:
5.0

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Overall Experience 
Rating:
3.0

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Overall Experience 
Rating:
5.0

Manager and staff were awesome!

Erik V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Online Move In 
Rating:
5.0

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Thanks!

jim s.  |  First Impressions 
Rating:
5.0

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larae M.  |  Overall Experience 
Rating:
5.0

DanielleJ. You're Awesome! Efficient.. helpful... fun! Thank you!

kelly q.  |  Overall Experience 
Rating:
5.0

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Thank you!

kelly q.  |  First Impressions 
Rating:
2.0

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larae M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE K.  |  Overall Experience 
Rating:
3.0

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M.  |  Overall Experience 
Rating:
5.0

Very satisfied

Arnel L.  |  Overall Experience 
Rating:
4.0

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b.  |  Overall Experience 
Rating:
5.0

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B.  |  First Impressions 
Rating:
5.0

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G.  |  Overall Experience 
Rating:
5.0

Awesome place great staff

Kristopher K.  |  Overall Experience 
Rating:
4.0

I am not willing to comment further.

molly h.  |  Overall Experience 
Rating:
5.0

Everyone there was amazing. I couldn’t be more happy with my experience there.

Cory A.  |  First Impressions 
Rating:
5.0

I felt the facility was very secure and the staff was always courteous.

Colette R.  |  Overall Experience 
Rating:
3.0

Overpriced

Karen B.  |  Overall Experience 
Rating:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another

JEFFREY O.  |  First Impressions 
Rating:
5.0

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H.  |  Overall Experience 
Rating:
5.0

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C.  |  First Impressions 
Rating:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Rating:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
Rating:
5.0

Treated with respect and was 100% satisfied.

james g.  |  First Impressions 
Rating:
5.0

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H.  |  First Impressions 
Rating:
5.0

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A.  |  Overall Experience 
Rating:
5.0

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C.  |  First Impressions 
Rating:
5.0

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I.  |  First Impressions 
Rating:
5.0

Great staff

Brandon A.  |  Overall Experience 
Rating:
4.0

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Ellen A.  |  Overall Experience 
Rating:
5.0

Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F.  |  First Impressions 
Rating:
4.0

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!

Marilyn M.  |  Overall Experience 
Rating:
5.0

Nice job dropping off and picking up the box.

Byron C.  |  Overall Experience 
Rating:
5.0

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Darla C.  |  Overall Experience 
Rating:
5.0

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

John B.  |  Overall Experience 
Rating:
5.0

Thank you

Ray C.  |  Overall Experience 
Rating:
5.0

Thank you

Bryan V.  |  Overall Experience 
Rating:
5.0

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Wendy F.  |  Overall Experience 
Rating:
5.0

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Joshua G.  |  Overall Experience 
Rating:
5.0

Everyone was quite helpful.

kristen h.  |  Overall Experience 
Rating:
5.0

yes.

David N.  |  Overall Experience 
Rating:
5.0

The staff was professional, courteous, and very helpful.

Darla C.  |  Reservation 
Rating:
4.0

Friendly Customer service reps.

Joanne L.  |  Overall Experience 
Rating:
5.0

Thanks for letting me use your truck and Storage

james l.  |  Overall Experience 
Rating:
1.0

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Chanda M.  |  Reservation 
Rating:
5.0

Everyone was very helpful

paul p.  |  Overall Experience 
No reviews have been submitted for this location.

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